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patient admin supervisor

NMC Health plc

<div><ul><li>Operational Management
</li><li>Managing Patient Experience
</li><li>Compliance with Regulations
</li><li>Staff Supervision and Training
</li><li>Budgeting and Financial Management
</li><li>Scheduling and Workflow Optimisation
</li><li>Patient Safety and Care
</li><li>Performance Metrics and Reporting
</li><li>Risk Management and Incident Reporting
 </li><li>Align daily operations with the company&rsquo;s values and culture.
</li><li>Support the team in achieving departmental goals and objectives.
</li><li>Supervise work outputs related to appointment scheduling, patient registration, medical insurance &amp; billing.
</li><li>Provide training and mentorship to team members to ensure quality standards and service delivery.
</li><li>Continuously maintain an enabling environment where you can develop and grow your team.
</li><li>Orientate new joiners and sign of probation periods.
</li><li>Ensure professional conduct and discipline within the team is followed.
</li><li>Provide support in the recruitment and selection process of team members.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Support and monitor cost management initiatives.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Support staff engagement initiatives.
</li><li>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
</li><li>Complete yearly appraisals, coach &amp; developing the team.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Complaint management &amp; process improvements linked to overall patient experience.
</li><li>Participates in Hospital training programs.
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Investigate billing discrepancies by reviewing the patient&rsquo;s records, insurance information, and charges to identify errors.
</li><li>Address patient concerns regarding incorrect charges or billing questions and facilitate resolution in a professional manner.
</li><li>Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.
</li><li>Identify trends in patient billing issues and recommend process improvements to enhance efficiency and reduce billing errors.
</li><li>Generate detailed reports on patient invoices, outstanding balances, and payment collections.
</li><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li><li>To ensure that performance management contracts are in place for the team.
</li><li>Conduct and document bi-annual performance conversations .
</li><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li><li>Maintain professional conduct and discipline within the team.
</li><li>Work closely with the recruitment team to recruit and select competent employees.
</li><li>Monitor employee scheduling of the department to ensure sufficient operational coverage.</li></ul></div>
 <div><ul><li>Operational Management
</li><li>Managing Patient Experience
</li><li>Compliance with Regulations
</li><li>Staff Supervision and Training
</li><li>Budgeting and Financial Management
</li><li>Scheduling and Workflow Optimisation
</li><li>Patient Safety and Care
</li><li>Performance Metrics and Reporting
</li><li>Risk Management and Incident Reporting
 </li><li>Align daily operations with the company&rsquo;s values and culture.
</li><li>Support the team in achieving departmental goals and objectives.
</li><li>Supervise work outputs related to appointment scheduling, patient registration, medical insurance &amp; billing.
</li><li>Provide training and mentorship to team members to ensure quality standards and service delivery.
</li><li>Continuously maintain an enabling environment where you can develop and grow your team.
</li><li>Orientate new joiners and sign of probation periods.
</li><li>Ensure professional conduct and discipline within the team is followed.
</li><li>Provide support in the recruitment and selection process of team members.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Support and monitor cost management initiatives.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Support staff engagement initiatives.
</li><li>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
</li><li>Complete yearly appraisals, coach &amp; developing the team.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Complaint management &amp; process improvements linked to overall patient experience.
</li><li>Participates in Hospital training programs.
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Investigate billing discrepancies by reviewing the patient&rsquo;s records, insurance information, and charges to identify errors.
</li><li>Address patient concerns regarding incorrect charges or billing questions and facilitate resolution in a professional manner.
</li><li>Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.
</li><li>Identify trends in patient billing issues and recommend process improvements to enhance efficiency and reduce billing errors.
</li><li>Generate detailed reports on patient invoices, outstanding balances, and payment collections.
</li><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li><li>To ensure that performance management contracts are in place for the team.
</li><li>Conduct and document bi-annual performance conversations .
</li><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li><li>Maintain professional conduct and discipline within the team.
</li><li>Work closely with the recruitment team to recruit and select competent employees.
</li><li>Monitor employee scheduling of the department to ensure sufficient operational coverage.</li></ul></div>
 <div><ul><li>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
</li></ul>3+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage</div>

Patient Admin Supervisor

<div><ul><li>Align daily operations with the company&rsquo;s values and culture.
</li><li>Support the team in achieving departmental goals and objectives.
</li><li>Supervise work outputs related to appointment scheduling, patient registration, medical insurance &amp; billing.
</li><li>Provide training and mentorship to team members to ensure quality standards and service delivery.
</li><li>Continuously maintain an enabling environment where you can develop and grow your team.
</li><li>Orientate new joiners and sign of probation periods.
</li><li>Ensure professional conduct and discipline within the team is followed.
</li><li>Provide support in the recruitment and selection process of team members.</li></ul></div>
 <div><ul><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Support and monitor cost management initiatives.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Support staff engagement initiatives.
</li><li>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
</li><li>Complete yearly appraisals, coach &amp; developing the team.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Complaint management &amp; process improvements linked to overall patient experience.
</li><li>Participates in Hospital training programs.
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Investigate billing discrepancies by reviewing the patient&rsquo;s records, insurance information, and charges to identify errors.
</li><li>Address patient concerns regarding incorrect charges or billing questions and facilitate resolution in a professional manner.
</li><li>Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.
</li><li>Identify trends in patient billing issues and recommend process improvements to enhance efficiency and reduce billing errors.
</li><li>Generate detailed reports on patient invoices, outstanding balances, and payment collections.
</li><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li><li>To ensure that performance management contracts are in place for the team.
</li><li>Conduct and document bi-annual performance conversations .
</li><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li><li>Maintain professional conduct and discipline within the team.
</li><li>Work closely with the recruitment team to recruit and select competent employees .
</li></ul>Monitor employee scheduling of the department to ensure sufficient operational coverage.</div>
 <div><ul><li>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
</li></ul>3+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage</div>

<div><ul><li>Managing the Patient Experience.
</li><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls.
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol.</div>
 <div><ul><li>Managing the Patient Experience.
</li><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls.
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol.</div>
 <div>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.</div>

Call Centre Executive

Q.S GYm

About the OpportunityPower Arrow Fitness is expanding its kids programs and is looking for a Kids Dance Instructor to run dance classes inside our gym. This is not a salaried job &mdash; it is a business partnership opportunity with 50% revenue sharing.You bring your dance skills and energy; we provide the space, marketing support, and brand.What You Will Do<ul><li>Conduct fun, safe, and energetic dance classes for kids (ages 4&ndash;12)</li><li>Plan age-appropriate dance routines and sessions</li><li>Manage class timing, discipline, and engagement</li><li>Help grow the kids dance program with quality teaching</li><li>Coordinate class schedules with gym management</li></ul>Revenue Model<ul><li>50% &ndash; 50% revenue sharing</li><li>Earnings depend on number of enrolled students</li><li>High earning potential as class size grows</li><li>No fixed salary or visa provided</li></ul>We Provide<ul><li>Fully equipped gym space</li><li>Existing member base &amp; walk-in leads</li><li>Marketing &amp; promotion support</li><li>Booking coordination and admin support</li><li>Strong fitness brand presence</li></ul>You Should Have<ul><li>Experience teaching dance to kids</li><li>Friendly, patient, and energetic personality</li><li>Ability to engage and manage children</li><li>Commitment to growing your own classes</li><li>Dance certification is a plus (not mandatory)</li></ul>Ideal For<ul><li>Freelance dance instructors</li><li>Dance teachers wanting extra income</li><li>Instructors looking to build their own program without renting space</li></ul>Important NoteThis is a partnership-based opportunity, not an employment contract.Job Type: PermanentPay: AED3,000.00 - AED5,000.00 per month

Kids Dance Instructor – Business Partner Opportunity (50% Revenue Share)

<div><div><div><div><div><ul><li>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</li><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</li><li>Appointment management including no-shows, rescheduling of patients and confirmations.
</li><li>Register new patients and ensure the records of current patients are up to date.
</li><li>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</li><li>Check emails daily, ensuring you respond to queries in a timely manner.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.</li></ul></div></div></div></div></div>
 <div><div><div><div><div><ul><li>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</li><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</li><li>Appointment management including no-shows, rescheduling of patients and confirmations.
</li><li>Register new patients and ensure the records of current patients are up to date.
</li><li>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</li><li>Check emails daily, ensuring you respond to queries in a timely manner.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.</li></ul></div></div></div></div></div>
 <div>College Diploma - Any discipline or related fields.</div>

Patient Admin Executive

<div><ul><li>Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
</li><li>Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
</li><li>Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
</li><li>Ensure payor eligibility verification.
</li><li>Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/ co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Cater to the needs of all incoming patients (with or without appointments).
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedure for booking appointments.
</li><li>Giving information to the respective doctor/nurse for the call backs.
</li><li>Checking the emails daily, replying wherever required and to clear the respective dues if any.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.
</li><li>Investigate billing discrepancies by reviewing the patient&rsquo;s records, insurance information, and charges to identify errors.
</li><li>Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.
</li><li>To assist in basic translation as and when required.</li></ul></div>
 <div><ul><li>Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
</li><li>Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
</li><li>Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
</li><li>Ensure payor eligibility verification.
</li><li>Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/ co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Cater to the needs of all incoming patients (with or without appointments).
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedure for booking appointments.
</li><li>Giving information to the respective doctor/nurse for the call backs.
</li><li>Checking the emails daily, replying wherever required and to clear the respective dues if any.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.
</li><li>Investigate billing discrepancies by reviewing the patient&rsquo;s records, insurance information, and charges to identify errors.
</li><li>Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.
</li><li>To assist in basic translation as and when required.</li></ul></div>
 <div><ul><li>Preferably a graduate in any discipline with a healthcare background.
</li><li>2+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage.
</li><li>Proficient technology application skills; Basic MS Office (Word, Excel, &amp; Power point) MS Outlook &amp; Internet explorer skills.
</li><li>Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills
</li><li>Patient focused; service oriented; patient &amp; understanding.
</li><li>Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure
</li><li>Ability to work independently with minimal supervision.
</li><li>Reliable, punctual, dependable, and responsive.
</li></ul>Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.</div>

Senior Patient Admin Executive

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Creative Learning Animator (For Children) | MAF Entertainment | Operations
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The ideal candidate is both an entertainer and educator, passionate about inspiring children's creativity. The position requires strong communication, storytelling, and community-building skills. Team members will be cross-trained to facilitate workshops, shoot and edit short videos, handle admin tasks, and act as cultural ambassadors, capable of leading creative sessions, recording performances, and engaging warmly with families throughout the day.
 
 
 
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Lead engaging, child-focused workshops in public speaking, creative writing, drama, and storytelling, sparking creativity and confidence in children aged 4 and above.
 </li>
 <li>
 Wear multiple hats including educator, entertainer, front desk host, and admin support, ensuring a seamless and vibrant guest experience.
 </li>
 <li>
 Foster strong, empathetic communication with children and parents, manage behavior constructively, and maintain a safe, welcoming learning environment.
 </li>
 <li>
 Enhance guest satisfaction through excellent service, address concerns proactively, and support performance tracking via feedback systems like NPS.
 </li>
 <li>
 Promote and monitor health, safety, and wellbeing, ensuring all regulations are followed and sessions are conducted in a secure, energetic environment.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Exceptional with children and parents, with strong guest service skills and a warm, enthusiastic, and approachable demeanor.
 </li>
 <li>
 Minimum 2 years of experience in education, childcare, hospitality, or other communication-focused roles, plus relevant qualifications and a portfolio/showreel showcasing skills in public speaking, storytelling, or facilitation.
 </li>
 <li>
 Fluent in English (spoken, read, and written), with excellent public speaking and interpersonal communication abilities. Arabic language fluency is highly preferrable
 </li>
 <li>
 High energy, personable, organized, punctual, and detail-oriented with sound judgment, integrity, and professionalism.
 </li>
 <li>
 Patient, adaptable, calm under pressure, with the ability to manage conflict constructively and respond to challenging behavior positively.
 </li>
 <li>
 Collaborative team player who thrives in dynamic, guest-facing environments and contributes to a positive workplace culture.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Creative Learning Animator (For Children)

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