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Boston University

<div><div><div>A Patient Coordinator administers the daily desk operations to ensure excellent customer service and front-end operations in the Specialty clinics for both patients and students while meeting educational and fiscal goals. This position strives to make each phase of treatment a very positive experience for all patients from the initial phone call on through the delivery of care to completion. Answer all incoming calls and direct as needed. Check messages and return calls. Greet all scheduled patients, checking them in as arrivals and notifying their doctors. Actively listens in the details of a patient complaint, provides feedback, recommends solutions, and reaches out to supervisors in an effort to resolve issues as needed. Scheduling appointments ensuring continuity of care. Assisting patients with coordination of department referrals. Answering treatment/billing/benefit questions. Triage emergency patients. Provides support to each student with their patient care management issues allowing them to devote their time to the delivery of patient care. Responsible to carry out the established business practices and policies and procedures set forth by the Henry M. Goldman School of Dental Medicine.</div></div><p></p><div><br>
<div>
</div></div><br>
<br>
Required Skills<br>
<ul><li>High School Diploma required; Associates degree preferred. events.</li>
<li>Must have previous experience (1-3 years) working in a customer service environment with heavy customer/patient interaction; prior experience in healthcare private practice office, hospital, clinic or dental practice - preferred.</li>
<li>Must have the ability to be flexible and adapt to changes in the work environment including delays and unexpected events</li></ul><br>
<p></p>
<p>
Skills:</p>
<ul>
<li>Demonstrated ability to establish priorities, meet deadlines, and manage competing demands.</li>
<li>Ability to identify problems/issues, critically thinking through problems (gather and anaylyze information skillfully) and presenting potential solutions in a timely manner.</li>
<li>Ability to maintain confidentiality, remain open to others' ideas with willingness to try new things.</li>
<li>Must be able to successfully collaborate and work in a team environment while also being an individual contributer.</li>
<li>Excellent time management and organizational skills demonstrating the ability of accuracy and thoroughness; monitor own work to ensure quality; ability to multi-taski with the ability to work under pressure, maintain composure and meet deadlines.</li>
<li>Must have strong interpersonal skills that includes strong verbal communication skills with the ability to demonstrate courtesy, respect and professionalism at all times to patients, students, staff and faculty.</li>
<li>Must be adept and comfortable working in a systems driven environment.</li>
<li>Able to adapt to changes in the work environment, manage competing demands and is able to deal with frequent change, delays, or unexpected Consistently at work and on time, follows instructions, respond to management direction and solicits feedback to improve performance.</li></ul><p></p><div><br>
</div>
<div><p><i>We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.</i></p></div></div>

PATIENT COORDINATOR, School of Dental Medicine, Clinical Affairs

<div><div><div>Change the hiring manager to Katie Briggs
<p>
For the job description: A Patient Coordinator administers the daily desk operations to ensure excellent customer service and front-end operations in the Specialty clinics for both patients and students while meeting educational and fiscal goals. This position strives to make each phase of treatment a very positive experience for all patients from the initial phone call on through the delivery of care to completion. Answer all incoming calls and direct as needed. Check messages and return calls. Greet all scheduled patients, checking them in as arrivals and notifying their doctors. Actively listens in the details of a patient complaint, provides feedback, recommends solutions, and reaches out to supervisors in an effort to resolve issues as needed. Scheduling appointments ensuring continuity of care. Assisting patients with coordination of department referrals. Answering treatment/billing/benefit questions. Triage emergency patients. Provides support to each student with their patient care management issues allowing them to devote their time to the delivery of patient care. Responsible to carry out the established business practices and policies and procedures set forth by the Henry M. Goldman School of Dental Medicine.</p></div></div><p></p><div><br>
<div>
</div></div><br>
<br>
Required Skills<br>
<ul><li>High School Diploma required; Associates degree preferred. events.</li>
<li>Must have previous experience (1-3 years) working in a customer service environment with heavy customer/patient interaction; prior experience in healthcare private practice office, hospital, clinic or dental practice - preferred.</li>
<li>Must have the ability to be flexible and adapt to changes in the work environment including delays and unexpected events.</li></ul><br>
<p></p>
<p>
Skills:</p>
<ul>
<li>Demonstrated ability to establish priorities, meet deadlines, and manage competing demands.</li>
<li>Ability to identify problems/issues, critically thinking through problems (gather and anaylyze information skillfully) and presenting potential solutions in a timely manner.</li>
<li>Ability to maintain confidentiality, remain open to others' ideas with willingness to try new things.</li>
<li>Must be able to successfully collaborate and work in a team environment while also being an individual contributer.</li>
<li>Excellent time management and organizational skills demonstrating the ability of accuracy and thoroughness; monitor own work to ensure quality; ability to multi-taski with the ability to work under pressure, maintain composure and meet deadlines.</li>
<li> Must have strong interpersonal skills that includes strong verbal communication skills with the ability to demonstrate courtesy, respect and professionalism at all times to patients, students, staff and faculty.</li>
<li>Must be adept and comfortable working in a systems driven environment.</li>
<li>Able to adapt to changes in the work environment, manage competing demands and is able to deal with frequent change, delays, or unexpected Consistently at work and on time, follows instructions, respond to management direction and solicits feedback to improve performance.</li></ul><p></p><div><br>
</div>
<div><p><i>We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.</i></p></div></div>

PATIENT COORDINATOR, GROUP PRACTICE, School of Dental Medicine Clinical Affairs

Massachusetts General Physicians Organization, Inc.

<div>Site: Massachusetts General Physicians Organization, Inc.<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
Summary<br>
The New Patient Coordinator serves as the primary point of contact for individuals seeking to establish care, ensuring a seamless and welcoming onboarding experience. This role is responsible for managing new patient scheduling, coordinating intake processes, and obtaining all necessary medical records prior to appointments. The coordinator works closely with clinical and administrative teams to optimize access, reduce scheduling delays, and ensure appropriate provider matching. Strong attention to detail is required to verify insurance, demographics, and referral requirements. The ideal candidate demonstrates excellent communication, organizational skills, and a patient-centered approach in a fast-paced healthcare environment.<br>
<br>
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Actual job duties may vary by Department.<br>
<br>
Does this position require Patient Care?<br>
No<br>
<br>
Essential Functions<br>
<ul><li>Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries, and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR.
</li><li>Acts as &quot;Super User&quot; for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
</li><li>Provides functional guidance to Office and Practice Assistants.
</li><li>In conjunction with Supervisor oversees daily activities of practice staff.</li><li>May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div>
Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience office experience 3-5 years required Knowledge, Skills and Abilities - Strong technology and MS Office skills &ndash; Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to proofread and edit written documents.<p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><b>
Physical Requirements</b><ul><li>
Standing Occasionally (3-33%)
</li></ul><ul><li>Walking Occasionally (3-33%)
</li></ul><ul><li>Sitting Constantly (67-100%)
</li></ul><ul><li>Lifting Occasionally (3-33%) 20lbs - 35lbs
</li></ul><ul><li>Carrying Occasionally (3-33%) 20lbs - 35lbs
</li></ul><ul><li>Pushing Rarely (Less than 2%)
</li></ul><ul><li>Pulling Rarely (Less than 2%)
</li></ul><ul><li>Climbing Rarely (Less than 2%)
</li></ul><ul><li>Balancing Occasionally (3-33%)
</li></ul><ul><li>Stooping Occasionally (3-33%)
</li></ul><ul><li>Kneeling Rarely (Less than 2%)
</li></ul><ul><li>Crouching Rarely (Less than 2%)
</li></ul><ul><li>Crawling Rarely (Less than 2%)
</li></ul><ul><li>Reaching Occasionally (3-33%)
</li></ul><ul><li>Gross Manipulation (Handling) Constantly (67-100%)
</li></ul><ul><li>Fine Manipulation (Fingering) Frequently (34-66%)
</li></ul><ul><li>Feeling Constantly (67-100%)
</li></ul><ul><li>Foot Use Rarely (Less than 2%)
</li></ul><ul><li>Vision - Far Constantly (67-100%)
</li></ul><ul><li>Vision - Near Constantly (67-100%)
</li></ul><ul><li>Talking Constantly (67-100%)
</li></ul>Hearing Constantly (67-100%)<br>
<ul><li>
</li></ul><p></p><br>
<div><div><div><div><div><div><div><p><b>Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
55 Fruit Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$19.37 - $27.71/Hourly<p></p><p><b><br>
Grade</b></p>
4<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
1300 Massachusetts General Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Patient Services Coord. III

Transformations Care Network

<p></p><div><p>At<b> Northeast Health Services</b>, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a <b>Patient Care and Site Coordinator (Front Office Medical Receptionist)</b> you will be the bright first face our clients see as they begin their mental health journey, setting the stage for a positive and welcoming experience.</p><p>
As the heart of our clinics, your role as a motivated administrative professional is key to our mission, offering you the opportunity to make a significant impact from the moment our clients walk through the door. You will transform lives &ndash; enhancing the client experience as you contribute to our vibrant, client-centered environment. Come join us and be a pivotal part of a team that values and celebrates your role in transforming client care.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Warmly greet and check clients in, ensuring a friendly and professional experience.</li><li>
Efficiently handle phone calls, maintaining effective communication.</li><li>
Manage insurance processes with attention to detail, ensuring smooth client experiences.</li><li>
Provide outstanding administrative support, including scheduling and maintaining records.</li><li>
Contribute to a clean and inviting clinic atmosphere.</li><li>
Support telehealth services, embracing healthcare's digital evolution that allows clients to access support more easily.</li><li>
Collaborate with a dynamic team, enhancing our culture of excellence.</li><li>
Potentially train in Transcranial Magnetic Stimulation (TMS) and help train new team members.</li><li>
Maintain a professional demeanor, contributing to the clinic's positive environment.</li></ul><p><b>
Qualifications:</b></p><ul><li>
High school diploma or equivalent.</li><li>
Experience in medical office settings and familiarity with EMR systems.</li><li>
Effective communication skills, client -focused approach, and ability to excel in a fast-paced setting.</li><li>
CPR certification (or willingness to obtain).</li></ul><p><b>
Explore the Advantages of Joining Our Team:</b></p><ul><li>
Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.</li><li>
Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize client care.</li><li>
Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.</li><li>
Play a pivotal role in reshaping behavioral health, with your efforts directly improving client lives.</li><li>
Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.</li><li>
Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents, and assure your triumph in your role.</li></ul><p></p><p><br>
Northeast Health Services is committed to fair and equitable compensation practices. The hourly compensation range for this role is $18 &ndash; $20. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs.</p><p></p><p><i><br>
Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.</i></p></div><p></p>

Medical Receptionist - PCSC

The General Hospital Corporation

<div>Site: The General Hospital Corporation<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
Summary:<br>
<br>
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).<br>
<br>
Does this position require Patient Care? No<br>
<br>
Essential Functions:<br>
<br>
<ul><li>Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries, and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR.
</li></ul><br>
<ul><li>Acts as &quot;Super User&quot; for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
</li></ul><br>
<ul><li>Provides functional guidance to Office and Practice Assistants.
</li></ul><br>
<ul><li>In conjunction with Supervisor oversees daily activities of practice staff.
</li></ul><br>
<ul><li>May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div>
Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience office experience 3-5 years required Knowledge, Skills and Abilities - Strong technology and MS Office skills &ndash; Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to proofread and edit written documents.<p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><p>
MGH Downtown Primary Care is in the heart of Downtown Crossing. There is no parking provided onsite, but we are easily accessible by every MBTA line. There is a free gym in the building available to all staff.</p><p></p><ul><li><b>Medical, Dental, and Vision insurance</b></li><li><b>Tuition Reimbursement</b></li><li><b>Generous Paid Time Off</b></li><li><b>50% Off MBTA passes</b></li><li><b>Access to childcare resources and emergency backup care</b></li><li><b>403(b), Cash Balance Retirement Plan, and Tax-Sheltered Annuity options</b></li><li><b>Exclusive &ldquo;Perks&rdquo; - enjoy discounts on tickets and passes for everything from ski resorts to museums to sporting events)</b></li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
294 Washington Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$19.37 - $27.71/Hourly<p></p><p><b><br>
Grade</b></p>
4<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Patient Services Coordinator III

<div>Site: The General Hospital Corporation<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><br>
<p></p>
The Case Management Resource Specialist supports RN Case Managers with hospital discharge planning. This is not a social work role, but a support position focused on coordinating patient transitions of care.<br>
<br>
This role is both patient-facing and administrative &mdash; you&rsquo;ll round on units, visit patient rooms to provide Medicare documentation, and assist with coordinating services like rehab, home care, and medical equipment.<br>
<br>
Candidates must be comfortable navigating multiple systems, working in a fast-paced environment, and interacting with patients and care teams. A Bachelor&rsquo;s degree is strongly preferred.<br>
<br>
Schedule: Monday&ndash;Friday, with 1 weekend day/month and 2 holidays/year. Hours are typically between 8:00 AM &ndash; 5:00 PM.<p></p><p><b><br>
Job Summary</b></p>
Summary:<br>
Responsible for assisting patients to arrange transportation to/from the hospital for ongoing medical treatment and/or to locate affordable accommodations and support groups. Works closely with the unit-based case manager to facilitate discharge plans to other psychiatric or medical settings. Other responsibilities may include making referrals to and organizing and disseminating information about a range of other related social resources.<br>
<br>
Does this position require Patient Care? Yes<br>
<br>
Essential Functions:<br>
<ul><li>Researches information on community social resources.
</li><li>Maintains files of brochures, information packets and applications for all types of community resources.
</li><li>Collaborates with social work staff and personnel from community agencies to obtain needed information.
</li><li>Assists in planning/implementing in-service presentations by and about community resources.</li><li>Assesses patient/family understanding of available resources.</li><li>Educates patients/families about appropriate resources and how to access them.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><div>
Education<br>
High School Diploma or Equivalent required or Bachelor's Degree <b>preferred</b><br>
<br>
Can this role accept experience in lieu of a degree?<br>
No<br>
<br>
Experience<br>
Healthcare related experience 1-3 years preferred<br>
<br>
Knowledge, Skills and Abilities<br>
<ul><li>Familiarity with medical terminology.</li><li>Familiarity with community services/resources.</li><li>Ability to maintain effective working relationships with patients/families.</li><li>Knowledge of current community resources.</li><li>Strong assessment and crisis intervention.</li><li>Strong collaborative skills and a desire to work in a complex, fast-paced environment.</li><li>Excellent interpersonal skills.</li><li>Excellent collaboration, customer service and advocacy skills.</li><li>Excellent written and verbal communication skills.</li></ul></div><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><b>
Physical Requirements</b><ul><li>
Standing Frequently (34-66%)
</li></ul><ul><li>Walking Frequently (34-66%)
</li></ul><ul><li>Sitting Occasionally (3-33%)
</li></ul><ul><li>Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
</li></ul><ul><li>Carrying Frequently (34-66%) 20lbs - 35lbs
</li></ul><ul><li>Pushing Occasionally (3-33%)
</li></ul><ul><li>Pulling Occasionally (3-33%)
</li></ul><ul><li>Climbing Rarely (Less than 2%)
</li></ul><ul><li>Balancing Frequently (34-66%)
</li></ul><ul><li>Stooping Occasionally (3-33%)
</li></ul><ul><li>Kneeling Occasionally (3-33%)
</li></ul><ul><li>Crouching Occasionally (3-33%)
</li></ul><ul><li>Crawling Rarely (Less than 2%)
</li></ul><ul><li>Reaching Frequently (34-66%)
</li></ul><ul><li>Gross Manipulation (Handling) Frequently (34-66%)
</li></ul><ul><li>Fine Manipulation (Fingering) Frequently (34-66%)
</li></ul><ul><li>Feeling Constantly (67-100%)
</li></ul><ul><li>Foot Use Rarely (Less than 2%)
</li></ul><ul><li>Vision - Far Constantly (67-100%)
</li></ul><ul><li>Vision - Near Constantly (67-100%)
</li></ul><ul><li>Talking Constantly (67-100%)
</li></ul>Hearing Constantly (67-100%)<br>
<ul><li>
</li></ul><p></p><br>
<div><div><div><div><div><div><div><p><b>Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
265 Charles Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$18.58 - $26.58/Hourly<p></p><p><b><br>
Grade</b></p>
3<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Case Management Resource Specialist

<div>Site: The General Hospital Corporation<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><br>
<p></p>
The Opportunity: Unit Coordinator &ndash; Clinical Decision Unit-Bigelow 12 Short stay<br>
<br>
Schedule
<br>
<ul><li>36 hours per week | (3) 12-hour shifts
</li><li>Days | 7am &ndash; 7pm</li><li>Rotational holiday and weekend schedule</li></ul><br>
The Bigelow 12- Clinical Decision Unit is a thirty-one-bed new admission pathway that currently serves general medicine patients identified as &ldquo;short stay,&rdquo; defined as those requiring inpatient-level care from 48 to 72 hours.<p></p><p><b><br>
Job Summary</b></p>
Essential Functions (Key Roles &amp; Responsibilities)<br>
<br>
<ul><li>Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians.
</li><li>Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information.</li><li>Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers.
</li><li>Also expected to provide outstanding services for every customer interaction.
</li><li>Actual job duties may vary by department.</li></ul><br>
<ul><li>Performs clerical and other duties to assist in the general administration of the floor or unit.</li><li>Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.</li><li>Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.</li><li>Schedules consultations, tests, procedures, and patient transport to other departments.</li><li>Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughout the unit.</li><li>Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.</li><li>May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department</li><li>Performs other duties as assigned Complies with all policies and standards</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div>
Education High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Health Unit Coordinator - National Association of Health Unit Coordinators (NAHUC) preferred Experience Administrative support experience 2-3 years required Knowledge, Skills and Abilities - Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing. - Proficiency in MS Office. - Ability to proofread and edit written documents. - Ability to use phone system. - Managing one's own time and the time of others. - Strong verbal &amp; written communication skills. - Strong interpersonal, written and oral skills. - Ability to use standard office equipment. - Familiarity with medical terminology.<p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
90 Blossom Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
36<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$18.58 - $26.58/Hourly<p></p><p><b><br>
Grade</b></p>
3<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Unit Coordinator | MGH-Clinical Decision Unit

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