administrative assistant

administrative coordinator Jobs in Boston

administrative coordinator

case manager (per diem)

case manager - boston

case manager - float

case manager

Pine Street Inn

<div>Description:
<p><b>
SCHEDULE:</b> <b>40 hours per week; Monday-Friday, 12pm &ndash; 8:30pm</b></p><p><b>
Pays $23.48 - $26.30</b> <b>per hour DOE</b> <b>(Salary ranges provided are based on relevant experience and skill set)</b></p><p></p><p><b><br>
LOCATION:</b> <b>140 Clarendon St, Boston MA</b></p><p><b>
SUMMARY OF POSITION</b><b>:</b></p><p>
PSI&rsquo;s Permanent Supportive Housing Department provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing using the Housing First Model promoting long-term stability in housing and the end of homelessness in Boston.</p><p>
The Case Manager works as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges. The Case Manager uses a Harm Reduction, Trauma Informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. The Case Manager is responsible for a specific caseload of tenants, and also for collaborating with other housing staff on program-wide efforts to stabilize and promote the individual growth of all PSI supported tenants. Additional case management responsibilities include but are not limited to assisting tenants with all required program documentation; assisting tenants with obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid; supporting the development of tenants&rsquo; activities of daily living skills and creating individual service plans with tenants and maintaining all necessary documentation.</p><p><b>
QUALIFICATIONS:</b></p><p>
The Case Manager must have a clear commitment to the population we serve and be able to work as part of a team.</p>
Requirements:
<p><b>
REQUIREMENTS:</b></p><p><b>
EDUCATION/TRAINING:</b></p><p>
REQUIRED:</p><ul><li>
High School Diploma or Equivalent</li><li>
Strong written communication skills</li><li>
Computer Proficiency in Microsoft Office Products</li></ul><p><b>
PREFERRED:</b></p><ul><li>
Bi-lingual &ndash; Spanish/English</li></ul><p><b>
KNOWLEDGE/EXPERIENCE:</b></p><p>
REQUIRED:</p><ul><li>
Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills in order to promote improved behavioral health among tenants</li><li>
Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations</li><li>
Experience working as part of a team</li></ul><p><b>
PREFERRED:</b></p><ul><li>
Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders</li><li>
Experience working with chronically homeless individuals in Housing First programs</li><li>
Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement</li><li>
Knowledge of government benefits systems, and Boston area service providers</li><li>
Experience with HMIS</li></ul></div>

Case Manager, Clarendon

NORTH END REHABILITATION AND HEALTHCARE CENTER

<div><p><b>Join our team at </b><b>North End Rehabilitation and Healthcare</b><b> </b><b>as a Social Worker.</b></p><p><b>
Proudly supported by Marquis Health Consulting Services</b></p><p><b><i>
Full-time opportunity available</i></b></p><p></p><p><b><i>
$25-$50 an hour (all inclusive)
</i></b></p><p><b>Responsibilities of a Social Worker</b><b>:</b></p><ul><li><p>
Evaluate patients (existing, new, and prospective) based on their needs and limitations</p></li><li><p>
Address patient concerns and goals while maintaining constant communication with the patient, as well as a case manager</p></li><li><p>
Build rapport with patients and their families</p></li><li><p>
Coordinate care with PT departments</p></li><li><p>
Develop care plans for patients</p></li></ul><p></p><p><b><br>
Qualifications of a Social Worker:</b></p><ul><li><p>
Must be able to work full-time hours and be flexible</p></li><li><p>
Bachelor&rsquo;s degree required. A master&rsquo;s degree is strongly preferred.</p></li><li><p>
Minimum three (1) years' experience as a social worker in a healthcare-related setting. Experience within a nursing home or rehabilitation center is strongly preferred.</p></li><li><p>
Knowledge of the rules, regulations, and guidelines that govern nursing care facilities.</p></li><li><p>
Communication skills with the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the public.</p></li></ul><p></p><p><b><br>
Benefits for Social Worker:</b></p><ul><li><p>
Tuition reimbursement</p></li><li><p>
Employee referral bonus</p></li><li><p>
Health, vision, and dental benefits</p></li><li><p>
401(k) with match</p></li><li><p>
Employee engagement and culture committee</p></li><li><p>
Company-sponsored life insurance</p></li><li><p>
Employee assistance program (EAP) resources</p></li></ul><p></p><p><br>
Join our team at North End Rehabilitation and Healthcare Center, a 100-bed Sub-Acute and Long-Term Care facility where compassion and quality care are at the heart of everything we do. Our facility is thoughtfully designed with beautiful common spaces, creating a welcoming, home-like environment for our residents and staff alike. We believe in fostering a positive and supportive workplace where employees feel valued, respected, and empowered to make a difference.<br>
<br>
Here, you'll be part of a collaborative and dedicated team that prioritizes professional growth, work-life balance, and a culture of appreciation. If you're passionate about providing exceptional care in a warm, inclusive setting, we would love for you to grow your career with us.</p><p></p><p><br>
The facility provides equal employment opportunities to all applicants and employees and prohibits discrimination and harassment of any kind. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants are encouraged to apply.</p><p><br>
#LI-DP1</p></div><p></p>

Social Worker

Massachusetts General Hospital

<div>Site: The General Hospital Corporation<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
The MGH Palliative Care RN Navigator (per diem) for the Inpatient Palliative Care Inpatient Consult Service serves as a central coordinator in managing referrals, patient flow, and care transitions for patients with serious or complex illness. This role is responsible for receiving inpatient palliative care consult referrals from a variety of sources, including inpatient providers, outpatient clinics, and the emergency department, and collaborating with referring clinicians to obtain additional clinical and psychosocial information necessary to appropriately triage and prioritize referrals. Prioritization is based on symptom burden, acuity of illness, goals-of-care needs, and patient/family support requirements to ensure patients with the most urgent palliative care needs receive timely intervention. The RN Navigator facilitates communication and coordination among interdisciplinary teams and specialty services to promote continuity, consistency, and alignment of care plans across the continuum. The role may also include participation in interdisciplinary huddles with Emergency Department, Palliative Care, Case Management, and other clinical teams to assess patient appropriateness for established care pathways and program protocols. The RN Navigator educates clinicians and staff on pathway criteria, supports appropriate patient entry into designated programs, and monitors patient progression through the continuum of care to ensure timely placement into the next appropriate level of care or disposition setting. In collaboration with these clinical teams the RN Navigator gathers pertinent clinical and social information to determine the most appropriate service line, level of care, and care setting within the health system, helping to optimize patient flow, resource utilization, and patient-centered outcomes.<br>
<br>
This is a per diem, hybrid position, consisting of 8-hour day shifts during the week/on weekends. There may be opportunities for remote work.<br>
<br>
<ul><li>Minimum of 3-5 years of nursing experience, preferably in inpatient care settings.</li><li>Strongly preferred experience in palliative care, oncology, geriatrics, emergency medicine, critical care, or other complex care populations.</li><li>Prior experience in nurse navigation, care coordination, case management, or transitions of care strongly preferred.</li><li>Demonstrated ability to manage complex patient needs, prioritize referrals, and coordinate care across interdisciplinary teams.</li><li>Experience facilitating goals-of-care discussions, discharge planning, and resource coordination preferred.</li><li>Excellent communication, collaboration, and organizational skills required.</li></ul><br>
Summary<br>
<br>
Responsible for coordinating the complex care needs of patients and is the primary patient contact for service access, diagnostics, treatment activities, schedules, patient and family education, and multidisciplinary collaboration.<br>
<br>
Does this position require Patient Care?<br>
Yes<br>
<br>
Essential Functions<br>
<ul><li>In collaboration with the interdisciplinary team, help create a tailored health care plan for assigned patients.
</li><li>Develop an individualized plan with the MD for appropriate services for the patient.
</li><li>Reports pertinent observations and reactions regarding clients to the appropriate person (i.e., primary care provider, social worker, or Director).
</li><li>Assesses and coordinates patients' discharge planning needs with members of the healthcare team.
</li><li>Resolves patient problems and needs by utilizing multidisciplinary team strategies.
</li><li>Educates patients regarding how to navigate the health system.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><div>
Education<br>
Bachelor's Degree Nursing required<br>
<br>
Can this role accept experience in lieu of a degree?<br>
No<br>
<br>
Licenses and Credentials<br>
MA Registered Nurse License required, Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred<br>
<br>
Experience<br>
Experience in an acute care setting and/or provider practice and/or experience in a community-based role or with discharge/transitional planning background 2-3 years required<br>
<br>
Knowledge, Skills and Abilities<br>
<ul><li>Strong attention to detail and organization.</li><li>Strong cultural awareness competencies.</li><li>Proficiency in Microsoft Office.</li><li>Maintains good communication skills.</li><li>Readily adapts to change and welcomes new approaches when circumstances demand it.</li></ul></div><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Hybrid<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
265 Charles Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
0<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Per Diem<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$41.72 - $105.65/Hourly<p></p><p><b><br>
Grade</b></p>
GHCARN055<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Nurse Navigator - MGH

American Arbitration Association

<div><p><b>Description</b><br>
</p><br>
<br>
<b>Mediation Support Specialist (Legal Services/Administrative Support) - 2026-71</b><br>
<br>
<b>Overview</b><br>
You will work with a dedicated group of professionals and will be responsible for providing administrative support on mediation cases in accordance with the rules and procedures of the AAA and applicable law. This is an exciting opportunity for an individual seeking a legal career who prides themselves on professionalism, client service, communications abilities, and problem-solving skills.<br>
<br>
This is a fully remote position. The successful candidate will reside within a 125 mile radius of their assigned AAA office. The position's starting annual salary range is based upon location, with quarterly incentive opportunities.<ul><li>
San Antonio, TX | Charlotte, NC | Miami, FL - $49,500 - $52,000</li><li>
Atlanta, GA | Buffalo, NY | Dallas, TX - $52,000 - $55,500</li><li>
Johnston, RI | Houston, TX | Minneapolis, MN- $53,000 - $56,500</li><li>
New York, NY - $62,000 - $65,500</li><li>
Chicago, IL | Voorhees, NJ - $55,000 - $59,000</li><li>
Boston, MA | Piscataway, NJ - $58,000 - $61,500</li></ul>
The American Arbitration Association (AAA) is the leading provider of arbitration and mediation dispute resolution services, and has consistently been named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.<br>
<br>
<b>RESPONSIBILITIES:
</b><ul><li>Assists in administering mediation cases; communicates regularly with parties, party representatives, and mediators by telephone, email, video conferencing, and letter; performs scheduling and other administrative tasks.</li><li>
Understands and applies respective rules and procedures for administering mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases.</li><li>
Maintains and updates case files, records, and documents in the online case management system (PRISM).</li><li>
Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.</li><li>
Assists in coordinating, initiating, and administering conference calls and video conferences.</li><li>
Applies correct case fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers.</li><li>
Prepares and sends electronic and written communications to parties, party attorneys, and mediators.</li><li>
Proactively identifies case management issues and informs management; takes appropriate action to resolve them as appropriate.</li><li>
Responds to inquiries from clients, client representatives, and panelists in a timely and courteous manner; assists managers with informing and educating clients and client representatives on ADR processes.</li><li>
Provides feedback to management regarding interaction with mediators.</li><li>
Demonstrates regular, reliable, and predictable job attendance.</li><li>
Attends on-site and in-person meetings and training sessions.</li></ul><br>
<b>
EDUCATION AND EXPERIENCE</b><br>
<br>
Associate's degree in business or related discipline; three years of relevant work experience (e.g. customer service, case administration, legal environment); or an equivalent combination of education and work experience.<br>
<br>
<b>KNOWLEDGE, SKILLS, &amp; ABILITIES</b><br>
<ul><li>
Proficiency in reading and interpreting various documents, including legal files, business correspondence, and procedure manuals.</li><li>
Demonstrates strong written communication skills for reports and correspondence.</li><li>
Communicates effectively verbally, both in person and via telephone, with diverse stakeholders such as customers, attorneys, arbitrators, mediators, and colleagues.</li><li>
Intermediate proficiency with Microsoft Outlook, Word and web-based case management systems.</li><li>
Intermediate proficiency in Microsoft Excel, including functions such as pivot tables, formulas, and data analysis tools to maintain, interpret and present complex data effectively.</li><li>
Experienced in data management, with the ability to organize and maintain large datasets, ensuring accuracy and efficiency in reporting and decision-making processes.</li><li>
Ability to maintain composure and professionalism when dealing with challenging situations or difficult individuals.</li></ul><p></p><p><i><br>
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.</i></p></div>

Mediation Support Specialist (Legal Services/Administrative Support)

Hamilton Company

<div>Company Overview: Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture. Responsibilities:
<p>
Hamilton Company is seeking an Automation Integration Sales Manager to develop and support the successful delivery of laboratory automation projects. This strategic, customer-facing position combines sales leadership, solution development, and coordination across global teams to deliver innovative automation outcomes and strengthen customer partnerships. The position reports to the Director of Integration Sales, responsible for our Eastern US customers.</p><div></div><p><b><br>
Strategic Sales Leadership</b></p><ul><li>
Work in collaboration with regional sales teams designing custom laboratory automation systems utilizing the UKR Revolution scheduler.
</li><li>Build a targeted pipeline of mid-to-enterprise lab accounts where scheduling-driven automation can deliver ROI.</li><li>
Manage the full sales cycle for strategic opportunities from discovery and ROI modeling through proposal and close.</li><li>
Work closely with existing customers to upsell scheduling software into existing workcells.</li><li>
Identify new verticals and workflows where scheduling software accelerates adoption.</li></ul><p></p><p><b><br>
Project Management &amp; Customer Delivery (Active Support Role)</b></p><ul><li>
Partner with Hamilton Project Managers, Applications, Sales Directors and ACES to support deployments of scheduling-enabled integration solutions.</li><li>
Collaborate with PMs, engineering teams, and UK Robotics developers to define project objectives and integration priorities.</li><li>
Serve as an executive-level point of contact during deployments, maintaining visibility into timelines and expectations.</li><li>
Actively assist PMs with risk escalation and issue resolution.</li><li>
Support customer onboarding, training, and transition to long-term service teams.</li></ul><p></p><p><b><br>
Cross-Company Liaison</b></p><ul><li>
Act as the single point of contact between Hamilton and UK Robotics engineers, and product managers.</li><li>
Advocate for customer requirements and influence the UK Robotics roadmap.</li><li>
Align with the local Hamilton Sales Teams and development developing custom integrated system quotes, statements of work and custom hardware.</li></ul><div></div><p><b><br>
Sales Enablement &amp; Internal Training</b></p><ul><li>
Create internal and customer-facing materials including ROI calculators, workflow diagrams, and integration case studies.</li><li>
Oversee creation of compelling demos to showcase scheduling software capabilities.</li><li>
Partner with regional managers to co-sell into strategic accounts.</li></ul><p><b>
Performance Tracking &amp; Business Growth</b></p><ul><li>
Define KPIs and track software-enabled revenue, adoption rates, and sales velocity.</li><li>
Collect structured customer feedback to drive continuous improvement.</li><li>
Monitor competitor offerings and refine Hamilton&rsquo;s positioning.</li><li>
Collaborate with finance on pricing strategies that maximize profitability and market penetration.</li></ul>
Qualifications:
<ul><li>Experience in sales and development of integrated laboratory systems. Required.
</li></ul>Education/Experience:
<ul><li>Bachelor&rsquo;s degree in Business Administration, Scientific Engineering, or another industry-related field required from an accredited, not-for-profit university. Required.</li><li>
Masters Business Administration preferred from an accredited, not-for-profit university. Preferred.</li></ul>
About Hamilton:
<ul><li>Diverse portfolio of exciting and innovative design projects
</li><li>Tremendous opportunities for professional growth and advancement
</li><li>Commitment to sustainable design
</li><li>Competitive Compensation
</li><li>Excellent Benefit Package (medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more)</li><li>
Solid Stable Company</li><li>
Drug free workplace.</li></ul><div><i>
Learn more about us @: </i><i>www.hamiltoncompany.com</i></div><div></div><div><br>
It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.</div></div>

Automation Integration Sales Manager

Mercer

<div><h2 class="jobSectionHeader"><b>Company:</b></h2>
Mercer
<p></p><h2 class="jobSectionHeader"><b>Description:</b></h2>
<p></p><p>We are seeking a talented individual to join our Mercer Wise team at Mercer. This role will be based in Boston, or wherever a Mercer office is located in the U.S. This is a hybrid role that has a requirement of working at least three days a week in the office.</p>
<p></p><p>The team is comprised of operations, implementation and compliance personnel, where Mercer is the fully delegated fiduciary for clients&rsquo; corporate 401(k) plans. The team ranges in tenure on the team of 3-8 years and industry experience of 5-25 years. You will report to the Director of Operations &amp; Implementation and be responsible for day-to-day contact with clients in your select book of business.</p>
<p></p><p><b>We will count on you to:
</b></p><ul><li><p>Manage daily client inquires including ensuring payrolls are processed and funded timely</p>
</li><li><p>Provide operational support and efficiencies to client implementations and client service as needed, including adhering to procedures</p>
</li><li><p>Review opportunities to improve and make more efficient procedures as possible</p>
</li><li><p>Research and resolve inquires and issues within the designated Mercer standards</p>
</li><li><p>Assist clients reviewing communications and legal notices</p>
</li><li><p>Work with the clients in the administration of the plans annual testing and reporting, including the form 5500</p>
</li><li><p>Some MS Office products will be used on a regular basis, including Excel, Word and Power Point</p>
</li></ul><p></p><p><b>What you need to have:
</b></p><ul><li><p>A minimum of two years of experience in 401(k) administration and a bachelor&rsquo;s degree in business, accounting or finance OR</p>
</li><li><p>A minimum of five years of experience in 401(k) administration in operations or call center</p>
</li><li><p>Good communication skills</p>
</li><li><p>Proficiency in Microsoft Office, especially Microsoft Excel</p>
</li></ul><p></p><p><b>What makes you stand out?
</b></p><ul><li><p>Previous experience with 401(k) record keeping of at least five years</p>
</li><li><p>Familiarity with Defined Contribution Plans, including annual testing and reporting</p>
</li><li><p>Strong organizational skills, clear and effective communication, both written and oral; ability to multi-task</p>
</li><li><p>QKA Designation</p>
</li></ul><p></p><p><b>Why join our team:
</b></p><ul><li><p>We help you be your best through professional development opportunities, interesting work and supportive leaders.</p>
</li><li><p>We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.</p>
</li><li><p>Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.</p>
</li></ul><p></p>Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.
<p></p><h3 class="jobSectionHeader"><b>Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.
</b></h3><p></p><h3 class="jobSectionHeader"><b>Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one &ldquo;anchor day&rdquo; per week on which their full team will be together in person.
</b></h3><p></p><h3 class="jobSectionHeader"><b>The applicable base salary range for this role is $54,000 to $108,000.
</b></h3><p></p><h3 class="jobSectionHeader"><b>The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
</b><p></p><b>We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.</b></h3></div><p></p>

Mercer Wise 401(k) Operations Analyst

Clearway Health

<div><p><b>Welcome to Clearway Health</b> - At Clearway Health, we&rsquo;ve been recognized as a Great Place to Work&reg; for four years in a row&mdash;and we&rsquo;re just getting started. We&rsquo;re redefining specialty pharmacy by improving access to care, delivering personalized support, and helping patients navigate complex medication needs. Our award-winning culture is built on empowering our people to grow, contribute, and make a difference every day. If you&rsquo;re driven to create meaningful change and thrive in a collaborative, purpose-driven environment, you&rsquo;ll fit right in. If you&rsquo;re looking for a role where you can truly make an impact, keep reading below!</p><p></p><p><b><br>
Position Summary:</b></p><br>
<p>
The Regional Director is a strategic and operational leader responsible for driving the performance, growth, and client success of specialty pharmacy programs across a designated region. This role oversees multi-site operations within partnered health systems, with full accountability for financial outcomes, operational excellence, and client satisfaction.</p><p></p><p><br>
Serving as the primary liaison between corporate leadership and client executives, the Regional Director ensures the successful execution of program strategies, achievement of key performance metrics, and delivery of high-quality patient care. The position plays a critical role in translating organizational and client objectives into scalable, efficient operations while fostering strong relationships, leading high-performing teams, and navigating the complex healthcare landscape.</p><p></p><p><br>
This leader is expected to proactively identify opportunities for growth and optimization, address clinical and financial challenges, and drive continuous improvement across all sites. Success in this role requires a balance of strategic insight, operational rigor, and influential leadership to deliver consistent, predictable results in a dynamic, client-facing environment.</p><p></p><p><b><br>
Essential Responsibilities:</b></p>
<ul>
<li>Provide direct oversight of client site specialty pharmacy operations leadership teams for designated hospital system partners, ensuring accountability for P&amp;L and operational performance.</li>
</ul><ul><li>Offer leadership and day-to-day performance management support to all dedicated client staff at all levels.</li>
</ul><ul><li>Take responsibility for all performance measures for regional clients, including total revenue, growth, patient enrollment, margin, and budget management.</li>
</ul><ul><li>Develop a thorough understanding of the health system environment and establish relationships with executive and staff levels to overcome roadblocks and ensure program success.</li>
</ul><ul><li>Identify and implement operational efficiencies and standardization, providing companywide feedback and solutions for improved efficiency.</li>
</ul><ul><li>Ensure successful execution of strategies and initiatives by Site Directors, supporting them in achieving company and client goals with excellence, urgency, and predictability.</li>
</ul><ul><li>Collaborate closely with internal cross-functional teams to ensure high client satisfaction and address concerns effectively.</li>
</ul><ul><li>Translate client and corporate strategic developments into operational functions independently, providing meaningful feedback when adjustments are necessary.</li>
</ul><ul><li>Focus on delivering exceptional patient service at client sites, meeting accreditation and compliance requirements.</li>
</ul><ul><li>Engage corporate support functions to optimize performance at client sites, including corporate operations, centralized support centers, implementation teams, and other SMEs and corporate departments.</li>
</ul><ul><li>Understand and creatively address clinical and financial challenges faced by health systems, leveraging specialty pharmacy capabilities.</li>
</ul><ul><li>Participate in the hiring, orientation, and ongoing training of staff to support on-site client leadership.</li>
</ul><ul><li>Foster a positive work environment and promote teamwork and partnership at all levels.</li>
</ul><ul><li>Influence others effectively to drive change management at client sites.</li>
</ul><ul><li>Understand and communicate the region's market trends, changes, and competitive landscape, including local payor markets and drug access.</li>
</ul><ul><li>Ensure staff training and compliance with applicable state and federal laws and regulations, including board of pharmacy regulations and local, state, and federal regulations for assigned client sites.</li></ul><br>
<p></p>
<p><b>
Education:</b></p>
<ul>
<li>Bachelor&rsquo;s degree required.</li>
</ul><ul><li>MBA preferred.</li></ul><br>
<p></p>
<p><b>
Certificates, Licenses, Registrations Required:</b></p>
<ul>
<li>Pharmacist licenses are preferred but not required.</li></ul><br>
<p></p>
<p><b>
Experience:</b></p>
<ul>
<li>7+ years of experience in successfully leading large, diverse, and remote teams across multiple clients or sites, demonstrating a deep understanding of the health system domain is required.</li>
</ul><ul><li>Proven record of accomplishment in operations, including P&amp;L responsibility across multiple business units or client sites, is required.</li>
</ul><ul><li>Private consulting or professional services experience preferred.</li></ul><br>
<p></p>
<p><b>
Knowledge/Skills:</b></p>
<ul>
<li>Extensive understanding of pharmacy, specialty pharmacy, and 340B, or the ability to rapidly acquire such knowledge.</li>
</ul><ul><li>Preference for a robust network of industry leaders and analysts.</li>
</ul><ul><li>Strong interpersonal skills, coupled with advanced analytical ability, for effective collaboration with internal and external stakeholders.</li>
</ul><ul><li>Exceptional organizational and managerial aptitude, with the capability to develop strategy and lead teams in dynamic settings.</li>
</ul><ul><li>Outstanding management and communication abilities.</li>
</ul><ul><li>Proven record of accomplishment of thriving in a metric-driven, process-oriented environment with an elevated level of accountability.</li></ul><br>
<p></p>
<p><b>
Special Working Conditions (On-call, travel, shift, coverage):</b></p>
<ul>
<li>Travel up to 40% domestically.</li>
</ul><ul><li>Clearway Health Specialty Pharmacies, serving patients in hospitals, health systems, and communities, may require employees at client sites to work on company-recognized holidays.</li></ul><br>
<p></p>
<p><i>
This information is being provided to promote pay transparency and equal employment opportunities at Clearway Health. The current annual compensation range for this position is $175,000 - $219,000. The actual rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. In addition to a competitive base salary, this role is eligible to participate in the company&rsquo;s bonus program as part of its comprehensive and rewarding benefits package. This opportunity offers a compelling combination of compensation and performance-based incentives designed to recognize and reward contributions.</i></p><p></p><p><i><br>
The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.</i></p></div>

Regional Director, Specialty Pharmacy Operations

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