case manager

case manager (per diem)

case manager - boston

case manager - float

case manager, clarendon

case manager float

Pine Street Inn

<div>Description:

SCHEDULE: 40 hours per week; Monday-Friday, 12pm &ndash; 8:30pm
Pays $23.48 - $26.30 per hour DOE (Salary ranges provided are based on relevant experience and skill set) 
LOCATION: 140 Clarendon St, Boston MA
SUMMARY OF POSITION:
PSI&rsquo;s Permanent Supportive Housing Department provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing using the Housing First Model promoting long-term stability in housing and the end of homelessness in Boston.
The Case Manager works as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges. The Case Manager uses a Harm Reduction, Trauma Informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. The Case Manager is responsible for a specific caseload of tenants, and also for collaborating with other housing staff on program-wide efforts to stabilize and promote the individual growth of all PSI supported tenants. Additional case management responsibilities include but are not limited to assisting tenants with all required program documentation; assisting tenants with obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid; supporting the development of tenants&rsquo; activities of daily living skills and creating individual service plans with tenants and maintaining all necessary documentation.
QUALIFICATIONS:
The Case Manager must have a clear commitment to the population we serve and be able to work as part of a team.
Requirements:

REQUIREMENTS:
EDUCATION/TRAINING:
REQUIRED:<ul><li>
High School Diploma or Equivalent</li><li>
Strong written communication skills</li><li>
Computer Proficiency in Microsoft Office Products</li></ul>
PREFERRED:<ul><li>
Bi-lingual &ndash; Spanish/English</li></ul>
KNOWLEDGE/EXPERIENCE:
REQUIRED:<ul><li>
Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills in order to promote improved behavioral health among tenants</li><li>
Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations</li><li>
Experience working as part of a team</li></ul>
PREFERRED:<ul><li>
Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders</li><li>
Experience working with chronically homeless individuals in Housing First programs</li><li>
Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement</li><li>
Knowledge of government benefits systems, and Boston area service providers</li><li>
Experience with HMIS</li></ul></div>

Case Manager, Clarendon

American Arbitration Association

<div>Description 
 
 
Mediation Support Specialist (Legal Services/Administrative Support) - 2026-71 
 
Overview 
You will work with a dedicated group of professionals and will be responsible for providing administrative support on mediation cases in accordance with the rules and procedures of the AAA and applicable law. This is an exciting opportunity for an individual seeking a legal career who prides themselves on professionalism, client service, communications abilities, and problem-solving skills. 
 
This is a fully remote position. The successful candidate will reside within a 125 mile radius of their assigned AAA office. The position's starting annual salary range is based upon location, with quarterly incentive opportunities.<ul><li>
San Antonio, TX | Charlotte, NC | Miami, FL - $49,500 - $52,000</li><li>
Atlanta, GA | Buffalo, NY | Dallas, TX - $52,000 - $55,500</li><li>
Johnston, RI | Houston, TX | Minneapolis, MN- $53,000 - $56,500</li><li>
New York, NY - $62,000 - $65,500</li><li>
Chicago, IL | Voorhees, NJ - $55,000 - $59,000</li><li>
Boston, MA | Piscataway, NJ - $58,000 - $61,500</li></ul>
The American Arbitration Association (AAA) is the leading provider of arbitration and mediation dispute resolution services, and has consistently been named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits. 
 
RESPONSIBILITIES:
<ul><li>Assists in administering mediation cases; communicates regularly with parties, party representatives, and mediators by telephone, email, video conferencing, and letter; performs scheduling and other administrative tasks.</li><li>
Understands and applies respective rules and procedures for administering mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases.</li><li>
Maintains and updates case files, records, and documents in the online case management system (PRISM).</li><li>
Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.</li><li>
Assists in coordinating, initiating, and administering conference calls and video conferences.</li><li>
Applies correct case fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers.</li><li>
Prepares and sends electronic and written communications to parties, party attorneys, and mediators.</li><li>
Proactively identifies case management issues and informs management; takes appropriate action to resolve them as appropriate.</li><li>
Responds to inquiries from clients, client representatives, and panelists in a timely and courteous manner; assists managers with informing and educating clients and client representatives on ADR processes.</li><li>
Provides feedback to management regarding interaction with mediators.</li><li>
Demonstrates regular, reliable, and predictable job attendance.</li><li>
Attends on-site and in-person meetings and training sessions.</li></ul> 

EDUCATION AND EXPERIENCE 
 
Associate's degree in business or related discipline; three years of relevant work experience (e.g. customer service, case administration, legal environment); or an equivalent combination of education and work experience. 
 
KNOWLEDGE, SKILLS, &amp; ABILITIES 
<ul><li>
Proficiency in reading and interpreting various documents, including legal files, business correspondence, and procedure manuals.</li><li>
Demonstrates strong written communication skills for reports and correspondence.</li><li>
Communicates effectively verbally, both in person and via telephone, with diverse stakeholders such as customers, attorneys, arbitrators, mediators, and colleagues.</li><li>
Intermediate proficiency with Microsoft Outlook, Word and web-based case management systems.</li><li>
Intermediate proficiency in Microsoft Excel, including functions such as pivot tables, formulas, and data analysis tools to maintain, interpret and present complex data effectively.</li><li>
Experienced in data management, with the ability to organize and maintain large datasets, ensuring accuracy and efficiency in reporting and decision-making processes.</li><li>
Ability to maintain composure and professionalism when dealing with challenging situations or difficult individuals.</li></ul> 
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.</div>

Mediation Support Specialist (Legal Services/Administrative Support)

NORTH END REHABILITATION AND HEALTHCARE CENTER

<div>Join our team at North End Rehabilitation and Healthcare as a Social Worker.
Proudly supported by Marquis Health Consulting Services
Full-time opportunity available
$25-$50 an hour (all inclusive)
Responsibilities of a Social Worker:<ul><li>
Evaluate patients (existing, new, and prospective) based on their needs and limitations</li><li>
Address patient concerns and goals while maintaining constant communication with the patient, as well as a case manager</li><li>
Build rapport with patients and their families</li><li>
Coordinate care with PT departments</li><li>
Develop care plans for patients</li></ul> 
Qualifications of a Social Worker:<ul><li>
Must be able to work full-time hours and be flexible</li><li>
Bachelor&rsquo;s degree required. A master&rsquo;s degree is strongly preferred.</li><li>
Minimum three (1) years' experience as a social worker in a healthcare-related setting. Experience within a nursing home or rehabilitation center is strongly preferred.</li><li>
Knowledge of the rules, regulations, and guidelines that govern nursing care facilities.</li><li>
Communication skills with the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the public.</li></ul> 
Benefits for Social Worker:<ul><li>
Tuition reimbursement</li><li>
Employee referral bonus</li><li>
Health, vision, and dental benefits</li><li>
401(k) with match</li><li>
Employee engagement and culture committee</li><li>
Company-sponsored life insurance</li><li>
Employee assistance program (EAP) resources</li></ul> 
Join our team at North End Rehabilitation and Healthcare Center, a 100-bed Sub-Acute and Long-Term Care facility where compassion and quality care are at the heart of everything we do. Our facility is thoughtfully designed with beautiful common spaces, creating a welcoming, home-like environment for our residents and staff alike. We believe in fostering a positive and supportive workplace where employees feel valued, respected, and empowered to make a difference. 
 
Here, you'll be part of a collaborative and dedicated team that prioritizes professional growth, work-life balance, and a culture of appreciation. If you're passionate about providing exceptional care in a warm, inclusive setting, we would love for you to grow your career with us. 
The facility provides equal employment opportunities to all applicants and employees and prohibits discrimination and harassment of any kind. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants are encouraged to apply. 
#LI-DP1</div>

Social Worker

Hamilton Company

<div>Company Overview: Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture. Responsibilities:

Hamilton Company is seeking an Automation Integration Sales Manager to develop and support the successful delivery of laboratory automation projects. This strategic, customer-facing position combines sales leadership, solution development, and coordination across global teams to deliver innovative automation outcomes and strengthen customer partnerships. The position reports to the Director of Integration Sales, responsible for our Eastern US customers.<div></div> 
Strategic Sales Leadership<ul><li>
Work in collaboration with regional sales teams designing custom laboratory automation systems utilizing the UKR Revolution scheduler.
</li><li>Build a targeted pipeline of mid-to-enterprise lab accounts where scheduling-driven automation can deliver ROI.</li><li>
Manage the full sales cycle for strategic opportunities from discovery and ROI modeling through proposal and close.</li><li>
Work closely with existing customers to upsell scheduling software into existing workcells.</li><li>
Identify new verticals and workflows where scheduling software accelerates adoption.</li></ul> 
Project Management &amp; Customer Delivery (Active Support Role)<ul><li>
Partner with Hamilton Project Managers, Applications, Sales Directors and ACES to support deployments of scheduling-enabled integration solutions.</li><li>
Collaborate with PMs, engineering teams, and UK Robotics developers to define project objectives and integration priorities.</li><li>
Serve as an executive-level point of contact during deployments, maintaining visibility into timelines and expectations.</li><li>
Actively assist PMs with risk escalation and issue resolution.</li><li>
Support customer onboarding, training, and transition to long-term service teams.</li></ul> 
Cross-Company Liaison<ul><li>
Act as the single point of contact between Hamilton and UK Robotics engineers, and product managers.</li><li>
Advocate for customer requirements and influence the UK Robotics roadmap.</li><li>
Align with the local Hamilton Sales Teams and development developing custom integrated system quotes, statements of work and custom hardware.</li></ul><div></div> 
Sales Enablement &amp; Internal Training<ul><li>
Create internal and customer-facing materials including ROI calculators, workflow diagrams, and integration case studies.</li><li>
Oversee creation of compelling demos to showcase scheduling software capabilities.</li><li>
Partner with regional managers to co-sell into strategic accounts.</li></ul>
Performance Tracking &amp; Business Growth<ul><li>
Define KPIs and track software-enabled revenue, adoption rates, and sales velocity.</li><li>
Collect structured customer feedback to drive continuous improvement.</li><li>
Monitor competitor offerings and refine Hamilton&rsquo;s positioning.</li><li>
Collaborate with finance on pricing strategies that maximize profitability and market penetration.</li></ul>
Qualifications:
<ul><li>Experience in sales and development of integrated laboratory systems. Required.
</li></ul>Education/Experience:
<ul><li>Bachelor&rsquo;s degree in Business Administration, Scientific Engineering, or another industry-related field required from an accredited, not-for-profit university. Required.</li><li>
Masters Business Administration preferred from an accredited, not-for-profit university. Preferred.</li></ul>
About Hamilton:
<ul><li>Diverse portfolio of exciting and innovative design projects
</li><li>Tremendous opportunities for professional growth and advancement
</li><li>Commitment to sustainable design
</li><li>Competitive Compensation
</li><li>Excellent Benefit Package (medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more)</li><li>
Solid Stable Company</li><li>
Drug free workplace.</li></ul><div>
Learn more about us @: www.hamiltoncompany.com</div><div></div><div> 
It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.</div></div>

Automation Integration Sales Manager

Mercer

<div><h2 class="jobSectionHeader">Company:</h2>
Mercer
<h2 class="jobSectionHeader">Description:</h2>
We are seeking a talented individual to join our Mercer Wise team at Mercer. This role will be based in Boston, or wherever a Mercer office is located in the U.S. This is a hybrid role that has a requirement of working at least three days a week in the office.
The team is comprised of operations, implementation and compliance personnel, where Mercer is the fully delegated fiduciary for clients&rsquo; corporate 401(k) plans. The team ranges in tenure on the team of 3-8 years and industry experience of 5-25 years. You will report to the Director of Operations &amp; Implementation and be responsible for day-to-day contact with clients in your select book of business.
We will count on you to:
<ul><li>Manage daily client inquires including ensuring payrolls are processed and funded timely
</li><li>Provide operational support and efficiencies to client implementations and client service as needed, including adhering to procedures
</li><li>Review opportunities to improve and make more efficient procedures as possible
</li><li>Research and resolve inquires and issues within the designated Mercer standards
</li><li>Assist clients reviewing communications and legal notices
</li><li>Work with the clients in the administration of the plans annual testing and reporting, including the form 5500
</li><li>Some MS Office products will be used on a regular basis, including Excel, Word and Power Point
</li></ul>What you need to have:
<ul><li>A minimum of two years of experience in 401(k) administration and a bachelor&rsquo;s degree in business, accounting or finance OR
</li><li>A minimum of five years of experience in 401(k) administration in operations or call center
</li><li>Good communication skills
</li><li>Proficiency in Microsoft Office, especially Microsoft Excel
</li></ul>What makes you stand out?
<ul><li>Previous experience with 401(k) record keeping of at least five years
</li><li>Familiarity with Defined Contribution Plans, including annual testing and reporting
</li><li>Strong organizational skills, clear and effective communication, both written and oral; ability to multi-task
</li><li>QKA Designation
</li></ul>Why join our team:
<ul><li>We help you be your best through professional development opportunities, interesting work and supportive leaders.
</li><li>We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
</li><li>Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
</li></ul>Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.
<h3 class="jobSectionHeader">Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.
</h3><h3 class="jobSectionHeader">Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one &ldquo;anchor day&rdquo; per week on which their full team will be together in person.
</h3><h3 class="jobSectionHeader">The applicable base salary range for this role is $54,000 to $108,000.
</h3><h3 class="jobSectionHeader">The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.</h3></div>

Mercer Wise 401(k) Operations Analyst

Boston Medical Center

<div><div><div><h3 class="jobSectionHeader">Unit Coordinator, M7W, Per Diem</h3>
 <div></div><div><div><ul><li>49448
</li> </ul></div><div></div><div><ul><li>1 Boston Medical Center Place, Boston, Massachusetts
</li> </ul></div><div></div><div><ul><li>Part time</li></ul></div></div><div></div><div><div> 
</div>
</div><div>POSITION SUMMARY:
Responsible for the overall clerical functions of the nursing station/front desk. Working collaboratively with the clinical team, the Unit Coordinator participates in delivery of patient care by providing a variety of clerical, customer relations, and support services to patients, their families/visitors, and healthcare team members. 
Position: Unit Coordinator
Location: M7W
Schedule: Per Diem
ESSENTIAL RESPONSIBILITIES / DUTIES:
Care of the Patient and Family/Visitors: Performs a variety of direct service activities to ensure that patients and their families/visitors receive timely information and appropriate responses to their needs.<ul>
<li>
Greets and directs patients, families, visitors and staff in a friendly courteous positive customer service manner. Identifies self. Provides informative, non-clinical information when requested by patients, families, staff or visitors. Interacts in a courteous professional manner.</li>
<li>
Coordinates activities of front desk/office support services. Performs clerical duties for the department. Answers/responds to telephone calls and inquiries in timely manner. Handles inquiries; refer calls/inquires to appropriate personnel in a timely manner. Checks and replies to BMC e-mail frequently during shift.</li>
<li>
Checks voice messages and follows up on messages during the shift. For Respiratory Therapy Dept.; this also includes: Logs in to the pulmonary function test (PFT) extension at the start of each shift, following breaks and lunch. Logs off the PFT extension at the start of breaks, lunch and at the end of the shift.</li>
<li>
Uses manual/computer programs/terminal for access &amp; data entry of patient information, verifies and updates as necessary, print reports, faxes as needed, order items as needed, schedule appointments, verify information etc.</li>
<li>
Answers patient call lights in a timely manner and immediately, if possible. Responds to patient requests within the scope of his/her role, seeks assistance from the clinical team as appropriate. Follows-up on call light requests to ensure nursing staff has responded.</li>
<li>
Maintains communication data, i.e. computer, charge/white boards, daily communication sheets, assignment sheets, updates room name tags, pre-caution labels i.e.</li>
<li>
Participates in orienting patient to their room, call light, telephones and the unit by distributing welcome letters and informational packets.</li>
<li>
Initiates daily RN phone assignment, logs RN daily phone numbers, and demonstrated appropriate procedures to triage calls through patient call system.</li>
<li>
Secures patients&rsquo; personal property and belongings according to hospital procedures, e.g., labeling patient belongings, sending valuables to the safe, etc. Ensures a patient belongings list for every patient. Upon discharge copies belongings list and files in binder/other designated location.</li>
<li>
Monitors healthcare computer software systems (i.e., SCM, SDK, GE, etc.) and Bed Board for new discharge orders, prints discharge summaries, places discharge summaries in chart, makes clinic appointments for patient prior to discharge, documents as required.</li>
<li>
Handles and distributes mail, flowers, gifts, etc. Facilitates patient/family/visitor access to available hospital services such as, the cafeteria, chapel, gift shop, parking, cashier, etc.</li>
<li>
Identifies emergency situations and initiates appropriate response actions within the scope of his/her role. Is familiar with area disaster plan and unit.</li>
<li>
Coordinates and makes appointments for transportation for patients and related materials, e.g., VA, chair car, patient transport, medical records, specimens, blood products, requisitions, etc., in a timely manner. Uses computer software /terminal for access data entry.</li>
<li>
Interface among various departments: works collaboratively with other units, services, and departments to ensure patients, families, visitors and staff receive needed services information, and materials.</li>
<li>
Takes initiative to identify and resolve/respond to questions and/or discrepancies; acts within the scope of his/her role and refers issues to appropriate team members as needed.</li>
<li>
Performs a variety of office and clerical functions, such as photocopying, sending and receiving fax transmissions; takes actions to respond appropriately. Checks copier daily and replaces paper as needed. Calls for service of copier as needed.</li>
<li>
Coordinates unit&rsquo;s communications including but not limited to, placing alpha numeric text pages to physicians or appropriate staff; calling family members/next of kin, etc.</li>
<li>
May assist in patient admission, discharge and transfer processes by obtaining and managing insurance pre-approvals, obtaining and verifying demographic information, completing free-care applications obtaining and creating medical records.</li>
</ul>
Medical Record and Order Entry: Maintains accurate, complete, up-to-date patient care records as defined by hospital policy.<ul>
<li>
Prepares charts and labels on admission with appropriate documentation sheets and places appropriate clinical pathways in bedside charts, as ordered. Maintains complete and accurate medical records through timely filing of results and treatment documents, periodic chart thinning and replenishing of chart forms. Ensures that chart made for the patient has all necessary documents and labels in place, etc.</li>
<li>
Label precaution charts with appropriate precaution labels. Maintains supply of precaution signs for patient rooms.</li>
<li>
Accesses, retrieves and enters computerized and non-computerized data, e.g., retrieving lab and test results, etc. Communicates findings to clinical team members as appropriate. Maintains statistics for the PFT Lab and Bronchoscopy areas. (applies to Respiratory Therapy Clinic only)</li>
<li>
Schedule and books patient appointments. Uses manual/computer programs/terminal i.e. SCM, IDX, GE i.e. for access &amp; data entry of appointment information. Follows the approved scheduling/appointment policy. Schedules appointment on day of request. Notifies appropriate individuals as required. Prints appointments as required. Faxes information as needed.</li>
<li>
Checks chart for completeness. Check to ensure that appropriate pathway sheet is in the chart. Obtain discharge summaries, ensuring each page has barcode labeling etc., prior to forwarding materials to medical record room. Recopies and replenishes chart forms, e.g., medication records, activity sheets, etc., prior to expiration, ensuring each form is appropriately labeled with the correct patient&rsquo;s name and medical record number.</li>
<li>
Transcribes patient care orders accurately and in a timely manner as appropriate.</li>
<li>
Collaborates with the healthcare team to obtain necessary information for test/procedure scheduling inclusive of necessary pre-test/procedure preparation scheduling, e.g., books necessary, preoperative screening exams/tests in advance of scheduling surgery/procedure; coordinates patient test/procedure schedule to minimize patient travel and time off unit.</li>
<li>
Communicates test/procedure/therapy schedule and relevant changes to patients, families, primary care providers, consultants, and staff as appropriate.</li>
<li>
Maintains appropriate manual/computer logs records, and unit databases, e.g., diet list, census sheets, supply log, and patient board to include updated physician coverage, current pager number and RN name at all times, admissions, discharges, etc.</li>
<li>
Ensures that the unit has a current Downtime Materials Box. Maintains and replenishes Downtime Box with appropriate order sheets, Doctor's Orders, Progress Notes, lab etc. Is proficient in downtime procedures and aware of location of Downtime Computer and Printer that can be accessed when other computers fail.</li>
</ul>
Care of the Environment, Equipment and Material Supplies: Performs a variety of activities to ensure a clean, safe and stocked unit environment for patients, visitors and staff.<ul>
<li>
Conducts daily rounds, to ensure safe and clean environment and contacts appropriate Department/staff to clean, transport, and/or to address other safety/cleanliness issues.</li>
<li>
Initiates work/repair orders uses computer software /terminal for access data entry. Log issues with the ITS rounder or to the help desk. Arranges for delivery of expired/broken equipment/materials to appropriate repair site. Tracks and returns borrowed/rented equipment.</li>
<li>
As directed by manager, logs/completes daily patient charges/billing, inclusive of appropriate billing codes, either manually or via automated systems according to department /hospital standards. Insures billing is complete and without errors.</li>
<li>
Checks inventories, orders, maintains and restocks to par level supply of papers, forms and office supplies according to par levels and budget targets using on line ordering computer system or paper systems. Organizes work and storage area. Verify amounts received as ordered. Orders other supplies as requested. Competent in ordering supplies online using Lawson, RSS, and Staples, RR Donnelly i.e.</li>
<li>
Participates in searches for missing patients, belongings and/or equipment.</li>
<li>
Maintains and troubleshoots basic office equipment including but not limited to, daily reboot of computer, load printer/photocopier with paper, point-of-service monitors, printers, fax machines, addressograph, etc.</li>
</ul>
Work Rules, Standards, and Competency Compliance: Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures, and regulations.<ul>
<li>
Conforms to hospital universal standards of performance and conduct, including those pertaining to patient rights and BMC Standards of Behavior, so that the best possible customer service and patient care may be provided. Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts seeking assistance from his/her supervisor when needed.</li>
<li>
Seeks out and acts upon constructive feedback regarding daily performance and works toward achieving goals identified during performance evaluations.</li>
<li>
Participate in staff meeting, departmental/unit initiatives, quality improvement projects and committee meetings as assigned i.e. cost containment activities as needed. If unable to attend non-mandatory activities, accepts responsibility to review meeting minutes and document review and become knowledgeable of issues discussed.</li>
<li>
Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations, e.g., DPH, Joint Commission, Fire Codes, OSHA, etc.</li>
<li>
Follows established Conduct and Attendance, Safety, and Infectious control policies/standards; consistently available on the unit.</li>
<li>
Participates in ongoing educational activities to maintain competency and update requisite skills in his/her area of responsibilities; maintains accurate annual educational record.</li>
<li>
Completes annual mandatory educational requirements, e.g., safety regulation and infection control review, departmental and unit specific competencies, etc.</li>
<li>
Maintains a presentable appearance in accordance with dress code. Wears assigned uniform while on duty. Wears and has visible Hospital I.D. badge that identifies self as a Unit Coordinator.</li>
<li>
Assists in orientation of new staff, and serves as a resource to float staff on your unit.</li>
<li>
Adapts to changing patient and unit needs including but not limited to offering assistance to other team members, floating, adjusting assignments, running unit/patient errands when requested, needed, etc.</li>
<li>
Collaborates with charge nurse/supervisor to coordinate break periods with unit activities.</li>
<li>
Remains knowledgeable of and demonstrates reliability in regard to established work rules and policies such as hours of work, attendance, punctuality standards, uniforms, etc.</li>
<li>
Utilizes hospital&rsquo;s cultural beliefs as the basis for decision making and to support the hospital&rsquo;s mission and goals.</li>
<li>
Follows established hospital infection control and safety procedures.</li>
</ul>
OTHER DUTIES:
Performs other duties as needed.
JOB REQUIREMENTS
EDUCATION:<ul><li>
Requires a high school education or GED.</li></ul>
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:<ul><li>
Must complete competency requirements as offered.</li></ul>
EXPERIENCE:<ul><li>
One to two years previous clerical experience. Healthcare setting preferred.</li></ul>
KNOWLEDGE AND SKILLS:
<ul><li>Work requires demonstrated competence to effectively speak, read and write English. Multilingual skills (beyond that of English) in languages appropriate to the patient populations served by the Boston Medical Center are preferred.</li>
<li>
Work requires ability to accurately interpret and utilize medical terminology and abbreviations.</li>
<li>
Demonstrated proficiency with various computer software systems, including Microsoft Office (Word, Excel, Outlook, etc.) and hospital wide systems such as SEM, IDX, SDK, etc.</li>
<li>
Ability to use and troubleshoot basic office equipment.</li>
<li>
Excellent interpersonal skills and ability to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff in a fast-paced environment.</li>
<li>
Organizational skills to effectively set priorities and efficiently complete assigned work.</li>
<li>
Ability to effectively apply basic administrative skills, e.g., typing, filing, telephone skills, etc.</li>
<li>
Work requires physical ability to meet core job requirements in accordance with practice setting demands for the patient populations regularly served.</li>
</ul>
Compensation Range:
$19.35- $26.04
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or &ldquo;apps&rdquo; job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.</div></div></div></div>

Unit Coordinator, M7W, Per Diem

Clearway Health

<div>Welcome to Clearway Health - At Clearway Health, we&rsquo;ve been recognized as a Great Place to Work&reg; for four years in a row&mdash;and we&rsquo;re just getting started. We&rsquo;re redefining specialty pharmacy by improving access to care, delivering personalized support, and helping patients navigate complex medication needs. Our award-winning culture is built on empowering our people to grow, contribute, and make a difference every day. If you&rsquo;re driven to create meaningful change and thrive in a collaborative, purpose-driven environment, you&rsquo;ll fit right in. If you&rsquo;re looking for a role where you can truly make an impact, keep reading below! 
Position Summary: 

The Regional Director is a strategic and operational leader responsible for driving the performance, growth, and client success of specialty pharmacy programs across a designated region. This role oversees multi-site operations within partnered health systems, with full accountability for financial outcomes, operational excellence, and client satisfaction. 
Serving as the primary liaison between corporate leadership and client executives, the Regional Director ensures the successful execution of program strategies, achievement of key performance metrics, and delivery of high-quality patient care. The position plays a critical role in translating organizational and client objectives into scalable, efficient operations while fostering strong relationships, leading high-performing teams, and navigating the complex healthcare landscape. 
This leader is expected to proactively identify opportunities for growth and optimization, address clinical and financial challenges, and drive continuous improvement across all sites. Success in this role requires a balance of strategic insight, operational rigor, and influential leadership to deliver consistent, predictable results in a dynamic, client-facing environment. 
Essential Responsibilities:
<ul>
<li>Provide direct oversight of client site specialty pharmacy operations leadership teams for designated hospital system partners, ensuring accountability for P&amp;L and operational performance.</li>
</ul><ul><li>Offer leadership and day-to-day performance management support to all dedicated client staff at all levels.</li>
</ul><ul><li>Take responsibility for all performance measures for regional clients, including total revenue, growth, patient enrollment, margin, and budget management.</li>
</ul><ul><li>Develop a thorough understanding of the health system environment and establish relationships with executive and staff levels to overcome roadblocks and ensure program success.</li>
</ul><ul><li>Identify and implement operational efficiencies and standardization, providing companywide feedback and solutions for improved efficiency.</li>
</ul><ul><li>Ensure successful execution of strategies and initiatives by Site Directors, supporting them in achieving company and client goals with excellence, urgency, and predictability.</li>
</ul><ul><li>Collaborate closely with internal cross-functional teams to ensure high client satisfaction and address concerns effectively.</li>
</ul><ul><li>Translate client and corporate strategic developments into operational functions independently, providing meaningful feedback when adjustments are necessary.</li>
</ul><ul><li>Focus on delivering exceptional patient service at client sites, meeting accreditation and compliance requirements.</li>
</ul><ul><li>Engage corporate support functions to optimize performance at client sites, including corporate operations, centralized support centers, implementation teams, and other SMEs and corporate departments.</li>
</ul><ul><li>Understand and creatively address clinical and financial challenges faced by health systems, leveraging specialty pharmacy capabilities.</li>
</ul><ul><li>Participate in the hiring, orientation, and ongoing training of staff to support on-site client leadership.</li>
</ul><ul><li>Foster a positive work environment and promote teamwork and partnership at all levels.</li>
</ul><ul><li>Influence others effectively to drive change management at client sites.</li>
</ul><ul><li>Understand and communicate the region's market trends, changes, and competitive landscape, including local payor markets and drug access.</li>
</ul><ul><li>Ensure staff training and compliance with applicable state and federal laws and regulations, including board of pharmacy regulations and local, state, and federal regulations for assigned client sites.</li></ul> 


Education:
<ul>
<li>Bachelor&rsquo;s degree required.</li>
</ul><ul><li>MBA preferred.</li></ul> 


Certificates, Licenses, Registrations Required:
<ul>
<li>Pharmacist licenses are preferred but not required.</li></ul> 


Experience:
<ul>
<li>7+ years of experience in successfully leading large, diverse, and remote teams across multiple clients or sites, demonstrating a deep understanding of the health system domain is required.</li>
</ul><ul><li>Proven record of accomplishment in operations, including P&amp;L responsibility across multiple business units or client sites, is required.</li>
</ul><ul><li>Private consulting or professional services experience preferred.</li></ul> 


Knowledge/Skills:
<ul>
<li>Extensive understanding of pharmacy, specialty pharmacy, and 340B, or the ability to rapidly acquire such knowledge.</li>
</ul><ul><li>Preference for a robust network of industry leaders and analysts.</li>
</ul><ul><li>Strong interpersonal skills, coupled with advanced analytical ability, for effective collaboration with internal and external stakeholders.</li>
</ul><ul><li>Exceptional organizational and managerial aptitude, with the capability to develop strategy and lead teams in dynamic settings.</li>
</ul><ul><li>Outstanding management and communication abilities.</li>
</ul><ul><li>Proven record of accomplishment of thriving in a metric-driven, process-oriented environment with an elevated level of accountability.</li></ul> 


Special Working Conditions (On-call, travel, shift, coverage):
<ul>
<li>Travel up to 40% domestically.</li>
</ul><ul><li>Clearway Health Specialty Pharmacies, serving patients in hospitals, health systems, and communities, may require employees at client sites to work on company-recognized holidays.</li></ul> 


This information is being provided to promote pay transparency and equal employment opportunities at Clearway Health. The current annual compensation range for this position is $175,000 - $219,000. The actual rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. In addition to a competitive base salary, this role is eligible to participate in the company&rsquo;s bonus program as part of its comprehensive and rewarding benefits package. This opportunity offers a compelling combination of compensation and performance-based incentives designed to recognize and reward contributions. 
The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.</div>

Regional Director, Specialty Pharmacy Operations

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