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patient services coordinator

Seven Wellness Club

<div><div>The Patient Coordinator plays a critical role in ensuring a seamless and positive patient experience at the Clinic. Acting as the first point of contact for patients, this role involves managing appointments, handling patient inquiries, assisting with administrative tasks, and supporting the Clinic Manager in ensuring smooth clinic operations. The Patient Coordinator is responsible for maintaining excellent patient relationships, ensuring high levels of customer satisfaction, and contributing to the clinic&rsquo;s overall efficiency.</div><div></div><div> 
1. Patient Coordination &amp; Customer Service
 
</div><ul><li>Serve as the primary point of contact for patients, addressing inquiries and providing information on clinic services. 
</li><li>
Greet patients in a professional and friendly manner, ensuring a welcoming atmosphere. 
</li><li>
Schedule, reschedule, and confirm patient appointments, ensuring optimal scheduling to minimize wait times. 
</li><li>
Assist patients with pre-appointment paperwork, insurance verification, and necessary documentation. 
</li><li>
Address and resolve patient concerns and complaints in a timely and professional manner. 
</li><li>
Educate patients on available treatments, diagnostic screenings, and wellness programs offered at the clinic. 
</li></ul><div>
2. Administrative Support 
</div><ul><li>
Maintained accurate and up-to-date patient records in the clinic management system. 
</li><li>
Assist with patient check-in and check-out processes, ensuring all necessary documents and payments are collected. 
</li><li>
Coordinate with medical and non-medical staff to ensure a smooth patient journey through the clinic. 
</li><li>
Supported the Clinic Manager in daily administrative tasks, including report generation and operational coordination. 
</li><li>
Assist in maintaining front desk and waiting areas to ensure a clean, organized, and professional environment. 
</li></ul><div>
3. Appointment &amp; Scheduling Management 
</div><ul><li>
Manage the clinic&rsquo;s appointment booking system to maximize efficiency and minimize gaps in the schedule. 
</li><li>
Follow up with patients to confirm appointments and provide necessary pre-appointment instructions. 
</li><li>
Monitor appointment cancellations and implement strategies to reduce no-shows. 
</li><li>
Coordinate with doctors, nurses, and wellness practitioners to optimize their schedules and availability. 
</li></ul><div>
4. Billing &amp; Insurance Assistance 
</div><ul><li>
Assist patients with insurance queries and coordinate with the finance team to ensure proper documentation for claims. 
</li><li>
Processed patient payments, generated invoices, and provided payment receipts. 
</li><li>
Maintain knowledge of insurance policies and eligibility requirements to help patients navigate their coverage. 
</li></ul><div>
5. Compliance &amp; Quality Assurance 
</div><ul><li>
Ensure adherence to DHA regulations regarding patient confidentiality and medical records management. 
</li><li>
Assist in maintaining compliance with clinic policies, procedures, and industry best practices. 
</li><li>
Monitor and report any operational issues affecting patient experience or compliance. 
</li></ul><div>
6. Communication &amp; Relationship Management 
</div><ul><li>
Foster strong relationships with patients by ensuring clear and effective communication. 
</li><li>
Act as a liaison between patients and healthcare providers to facilitate smooth information flow. 
</li><li>
Gather patient feedback and suggest improvements to enhance service quality and patient satisfaction. 
</li><li>
Work closely with the marketing team to promote patient engagement initiatives and wellness programs.</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements</h3><ul><li>
Bachelor's degree in Healthcare Administration, Business Administration, or a related field preferred.
 
</li><li>Minimum 2+ years of experience in a client-facing role within a healthcare or wellness facility. 
</li><li>
Strong understanding of clinic operations, patient coordination, and customer service principles. 
</li><li>
Knowledge of Dubai Healthcare Authority (DHA) regulations is a plus. 
</li><li>
Experience with appointment scheduling software and electronic medical records (EMR) systems. 
</li><li>
Excellent organizational skills with strong attention to detail. 
</li><li>
Exceptional communication and interpersonal skills, with fluency in English (Arabic proficiency is a plus). 
</li><li>
Ability to handle sensitive patient information with discretion and professionalism.</li></ul><div></div><div> 
Key Competencies:</div> 
<div></div><ul><li>
Customer Service Excellence: Ability to provide a warm and engaging patient experience. 
</li><li>
Organizational Skills: Capable of handling multiple tasks efficiently and ensuring smooth scheduling. 
</li><li>
Attention to Detail: Ensuring accuracy in patient records, billing, and scheduling. 
</li><li>
Communication &amp; Interpersonal Skills: Strong ability to interact effectively with patients, staff, and management. 
</li><li>
Problem-Solving &amp; Adaptability: Ability to resolve patient concerns and adapt to a fast-paced healthcare environment. 
</li><li>
Technology Proficiency: Comfort with clinic management software and digital patient records.</li></ul></div><div></div>

Clinic Patient Coordinator

True Life Medical Center

Job Responsibilities: Procedure Pre visit Receive and collect all patient identification information and register all data on the system.<ul><li>(to minimize waiting time before getting the service).</li><li>Make sure with Customer Service Department scheduling, rescheduling, canceling appointment are confirmed before informing the VIP patient and update if there will be any changes.</li><li>Inform Doctor, Customer service supervisor &amp; Nurses about the Appointments of VIP Patients.</li><li>During Visit</li></ul><ul><li>Warm welcome the VIP patient with good smile and guide him to the right department.</li><li>Politely ask the VIP patient to rest in the waiting area until the nurse will take to the doctor.</li><li>Wait for the patient to finish from the doctor visit, while finishing all paper work (insurance, requests, other services) in same department to minimize waiting time</li><li>Make sure patient will pay his Bill before taking the next appointment</li><li>Accompany patients while moving from one department to another to guarantee proper services (Radiology, Laboratory, Pharmacy etc)</li><li>Book the next appointment according to Doctor&rsquo;s request</li><li>Write the appointment date and time in an appointment card and confirm with the patient one day before next appointment by phone call</li><li>Thank the patient for visiting the Hospital and wish all the best</li></ul><ul><li>Make sure to follow policies and procedures to maximize patient satisfaction, prevent adverse event &amp; errors plus promote patient safety .</li><li>Performs miscellaneous job-related duties as assigned by the Direct Reporting Authority</li></ul>Job Type: Full-time

Patient Coordinator - Arabic

REGENCY HOME HEALTH CARE CENTER LLC

Public Relation Officer &ndash; Homecare Services (Emirati National) Company: Regency Home Health Care Center LLC Location: Dubai, UAEAbout Us Healthisoon by Regency Home Health Care Center LLC is a forward-thinking healthcare organization dedicated to providing patient-centered care by blending innovative Digital Therapeutics (DTX) with traditional care models. Through our integrated healthcare platform, we leverage IoMT (Internet of Medical Things), Telehealth, and conventional medical practices to empower individuals in managing their health effectively. Our mission is to deliver efficient, technology-driven, and high-quality care in the comfort of patients&rsquo; homes.Job Purpose:The Public Relations Officer (PRO) will serve as the primary point of contact between the Home Health Care Center and patients&rsquo; families. The role focuses on effective communication, coordination, issue resolution, and relationship management to ensure patient and family satisfaction while supporting smooth service delivery.Key Responsibilities: Patient &amp; Family Coordination<ul><li>Act as the main liaison between the home care center and patients&rsquo; families.</li><li>Communicate care plans, schedules, service updates, and changes clearly and professionally.</li><li>Coordinate admissions, service initiation, modifications, and discontinuation with patient families.</li><li>Address concerns, feedback, and complaints from families and ensure timely resolution.</li></ul>Communication &amp; Relationship Management<ul><li>Build and maintain positive relationships with patients and their families.</li><li>Ensure families are informed about policies, procedures, and service terms.</li><li>Handle sensitive situations with empathy, professionalism, and cultural awareness.</li></ul>Operational Coordination<ul><li>Coordinate with medical, nursing, physiotherapy, and operations teams to align patient care with family expectations.</li><li>Assist in scheduling visits and resolving service-related issues.</li><li>Support smooth transitions during caregiver changes, leave coverage, or emergencies.</li></ul>Documentation &amp; Reporting<ul><li>Maintain accurate records of patient communications, requests, and complaints.</li><li>Prepare reports on patient feedback and service issues for management review.</li><li>Ensure proper documentation and consent forms are communicated and acknowledged by families.</li></ul>Support &amp; Compliance<ul><li>Ensure all communications align with DHA regulations, patient confidentiality, and company policies.</li><li>Assist during inspections, audits, or family meetings when required.</li><li>Represent the company professionally in meetings with patient families.</li></ul>Qualifications &amp; Requirements:<ul><li>UAE National (Emirati) &ndash; Mandatory</li><li>Bachelor&rsquo;s degree or relevant qualification preferred.</li><li>Experience in patient relations, customer service, or healthcare coordination preferred.</li><li>Strong understanding of home health care services is an advantage.</li><li>Excellent communication skills in Arabic and English.</li><li>Ability to manage complaints, expectations, and sensitive situations professionally.</li></ul>Skills &amp; Competencies:<ul><li>Strong interpersonal and communication skills</li><li>Empathy and cultural sensitivity</li><li>Conflict resolution and problem-solving abilities</li><li>Organizational and coordination skills</li><li>Professional appearance and conduct</li></ul>Job Type: Full-timePay: From AED6,000.00 per month

Public Relation Officer (Emirati National)

NMC Health plc

<div><div><div><div><div>Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.</div></div></div></div></div>
 <div><ul><li>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</li><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</li><li>Appointment management including no-shows, rescheduling of patients and confirmations.
</li><li>Register new patients and ensure the records of current patients are up to date.
</li><li>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</li><li>Check emails daily, ensuring you respond to queries in a timely manner.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.</li></ul></div>
 <div><div><div><div><div><ul><li>College Diploma - Any discipline or related fields.</li></ul></div></div></div></div></div>

Patient Admin Executive

AIMS Digital Marketing

Job Description: We are looking for a courteous and professional Patient Relations Executive to join our healthcare team. Preference will be given to candidates with at least 1 year of experience in Doctor-on-call or telehealth services.Responsibilities:<ul><li>Communicate effectively with patients and provide necessary support</li><li>Coordinate appointments and follow-ups with medical staff</li><li>Handle patient inquiries and resolve issues</li><li>Enhance patient experience and ensure satisfaction</li></ul>Requirements:<ul><li>Fluency in English and Arabic language will be an added advantage.</li><li>Minimum 1 year experience in Doctor-on-Demand services</li><li>Strong communication skills and ability to work under pressure</li><li>Full-time &ndash; 12-hour shifts</li></ul>Benefits:<ul><li>Attractive incentives</li><li>Residency visa and flight ticket provided</li><li>One day off per week</li></ul>Job Type: Full-timePay: AED4,000.00 - AED4,500.00 per monthExperience:<ul><li>PRE: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Patient Relation Executive- Female

IIQAF

<div>Company: IIQAF Group 
Industry: Hospital / Health Care 
Location: Dubai, United Arab Emirates 
Job Type: Full-time 
Salary: AED 8,000 &ndash; AED 11,500 per month
<h3 class="jobSectionHeader">Job Overview</h3>
IIQAF Group is seeking a professional and patient-focused Medical Receptionist to support front desk operations at our healthcare facilities in Dubai. The successful candidate will be responsible for patient reception, appointment scheduling, medical records coordination, and administrative support, ensuring a smooth and welcoming experience for patients and visitors.
This role is ideal for candidates with strong medical reception, healthcare administration, and customer service skills in a hospital or clinical environment.
<h3 class="jobSectionHeader">Key Responsibilities</h3>
<ul><li>Greet and assist patients, visitors, and healthcare staff professionally</li><li>
Manage front desk and medical reception operations</li><li>
Schedule, confirm, and manage patient appointments</li><li>
Handle patient registration, insurance details, and basic billing support</li><li>
Maintain and update electronic medical records (EMR/EHR)</li><li>
Answer phone calls, emails, and patient inquiries efficiently</li><li>
Coordinate with doctors, nurses, and clinical departments</li><li>
Ensure compliance with healthcare privacy and confidentiality policies</li></ul>
<h3 class="jobSectionHeader">Required Skills &amp; Qualifications</h3>
<ul><li>Proven experience as a Medical Receptionist, Clinic Receptionist, or Healthcare Administrator</li><li>
Strong knowledge of medical terminology and clinic operations</li><li>
Excellent communication and interpersonal skills</li><li>
Proficiency in medical scheduling systems and MS Office</li><li>
Strong organisational and multitasking abilities</li><li>
Patient-centric approach with attention to detail</li></ul>
<h3 class="jobSectionHeader">Preferred Qualifications</h3>
<ul><li>Experience in hospital, clinic, or healthcare centre environments</li><li>
Familiarity with insurance approvals, billing, and DHA regulations</li><li>
Multilingual skills (English required; Arabic a plus)</li><li>
Previous work experience in Dubai or UAE healthcare facilities</li></ul>
<h3 class="jobSectionHeader">Why Join IIQAF Group</h3>
<ul><li>Competitive salary: AED 8,000 &ndash; AED 11,500 per month</li><li>
Stable role in the Hospital / Health Care industry</li><li>
Professional healthcare work environment</li><li>
Career growth and development opportunities</li></ul></div>

Medical Receptionist

One Life Home Health Care center

Job Title: Medical ReceptionistLocation: Dubai Department: HomeCareSalary 3200-3500 /month all included in salary Job SummaryThe Medical Receptionist is responsible for providing front-desk administrative support in a healthcare facility. This role serves as the first point of contact for patients, ensuring a welcoming environment while managing appointments, patient records, and communication between patients, admin staff and medical staff.Key Responsibilities<ul><li>Greet patients and visitors in a courteous and professional manner</li><li>Schedule, confirm, and manage patient appointments</li><li>Answer phone calls, emails, and inquiries promptly</li><li>Register patients and verify personal, insurance, and billing information</li><li>Maintain and update electronic medical records (EMR) accurately</li><li>Handle patient check-in and check-out procedures</li><li>Collect co-payments and process basic billing transactions</li><li>Ensure patient confidentiality and compliance with healthcare regulations (e.g., HIPAA)</li><li>Coordinate with physicians, nurses, and other healthcare staff</li><li>Maintain a clean and organized reception area</li><li>Assist with administrative tasks such as filing, scanning, and data entry</li></ul>Required Qualifications<ul><li>High school diploma or equivalent</li><li>Proven experience as a receptionist or front desk representative (medical setting preferred)</li><li>Knowledge of medical terminology and healthcare procedures is an advantage</li><li>Proficiency in Microsoft Office and medical scheduling software</li><li>Excellent communication and interpersonal skills</li><li>Strong organizational and multitasking abilities</li></ul>Preferred Skills &amp; Competencies<ul><li>Experience with electronic health records (EHR/EMR) systems</li><li>Ability to handle sensitive information with discretion</li><li>Customer-service-oriented mindset</li><li>Ability to work in a fast-paced healthcare environment</li></ul>Working Conditions<ul><li>Office/clinic-based environment</li><li>May require standing or sitting for extended periods</li><li>Interaction with patients, medical staff, and the public</li></ul>Employment Type<ul><li>Part-time</li></ul>Job Type: Full-timePay: AED3,200.00 - AED3,500.00 per month

Explore 2522+ Patient services coordinator in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

2522 patient services coordinator jobs IN Dubai United Arab Emirates

Clinic Patient Coordinator

Patient Coordinator - Arabic

Public Relation Officer (Emirati National)

Patient Admin Executive

Patient Relation Executive- Female

Medical Receptionist

Medical Receptionist