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personal banker ii

personal banker i

UMB Financial Corporation

<div><div><b>Personal Bankers</b> at UMB are experts at building customer relationships and recommending and selling products and services. Personal Bankers use their product knowledge and every interaction to identify needs and offer financial solutions to help customers secure their financial well-being while making banking easy.</div><div></div><div>
UMB&rsquo;s branches offer many opportunities to expand your financial education &amp; grow your career within Consumer banking and UMB. We believe questions nurture conversations, leading the way to meaningful financial recommendations for our customers. Relationship banking is not a one-size-fits-all approach; we differentiate ourselves by delivering the unparalleled customer experience.</div><div></div><div>
Just as you&rsquo;ll play an important role in achieving UMB&rsquo;s business objectives, we&rsquo;re committed to helping you achieve your own goals. As a Personal Banker, you&rsquo;ll receive extensive training on UMB&rsquo;s products and services, the sales process, and offering financial solutions. You can also expect to work closely with UMB leaders, learning from their mentorship and expertise.</div><div></div><div><b>
How you will spend your time:</b><br>
<ul><li>Asking personalized questions to convert transactions, account maintenance and other routine service requests into cross-sell conversations that deepen client relationships while meeting the customers needs</li><li>Personally creating sales opportunities by calling leads, visiting businesses to offer workplace banking, and developing referral networks</li><li>Achieving your daily key performance metrics while balancing competing priorities</li><li>Learning processes like transactions, managing a cash drawer and completing bank documentation that you consistently perform according to industry and legal standards</li><li>Other job duties as assigned</li></ul></div><div></div><div><b><br>
We&rsquo;re excited to talk to you if:</b><br>
<ul><li>You thrive in a high-energy, sales-driven team, and leverage daily coaching and feedback to polish your sales outcomes</li><li>You use your expert product knowledge and conversation skills to build upon your customers' needs and make a true difference in their financial lives</li><li>You communicate in a compelling manner, project a positive image, and enjoy solving problems and creating positive outcomes</li><li>You demonstrate attention to detail whether completing documents or explaining features and benefits</li><li>You have a HS Diploma or equivalent</li><li>You have one year of experience in a retail environment engaging with customers and making product recommendations that lead to sales or relevant experience</li><li>You have reliable transportation and ability to work branch hours, including weekends and some evenings</li><li>You have the ability to obtain NMLS registration within 90 days</li></ul></div><div><b><br>
Target Pay:</b> $20-21/hr</div><div></div><div><b>
Compensation Range:</b></div>
$29,530.00 - $65,380.00<div></div><div><i>
The posted compensation range on this listing represents UMB&rsquo;s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information</i></div><div></div><div>
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.</div><div></div><div><b>
Are you ready to be part of something more?</b><br>
You're more than a means to an end&mdash;a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.</div><div></div><div><i>
UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to </i><div><i>talentacquisition@umb.com</i></div><i> to let us know the nature of your request.</i></div><div></div><div><i>
If you are a California resident, please visit our </i><div>Privacy Notice for California Job Candidates</div><i> to understand how we collect and use your personal information when you apply for employment with UMB.</i></div></div>

Personal Banker I

<div><div><b>Personal Bankers</b> at UMB are experts at building customer relationships and recommending and selling products and services. Personal Bankers use their product knowledge and every interaction to identify needs and offer financial solutions to help customers secure their financial well-being while making banking easy.</div><div></div><div>
UMB&rsquo;s branches offer many opportunities to expand your financial education &amp; grow your career within Consumer banking and UMB. We believe questions nurture conversations, leading the way to meaningful financial recommendations for our customers. Relationship banking is not a one-size-fits-all approach; we differentiate ourselves by delivering the unparalleled customer experience.</div><div></div><div>
Just as you&rsquo;ll play an important role in achieving UMB&rsquo;s business objectives, we&rsquo;re committed to helping you achieve your own goals. As a Personal Banker, you&rsquo;ll receive extensive training on UMB&rsquo;s products and services, the sales process, and offering financial solutions. You can also expect to work closely with UMB leaders, learning from their mentorship and expertise.</div><div></div><div><b>
How you will spend your time:</b><br>
<ul><li>Asking personalized questions to convert transactions, account maintenance and other routine service requests into cross-sell conversations that deepen client relationships while meeting the customers needs</li><li>Personally creating sales opportunities by calling leads, visiting businesses to offer workplace banking, and developing referral networks</li><li>Achieving your daily key performance metrics while balancing competing priorities</li><li>Learning processes like transactions, managing a cash drawer and completing bank documentation that you consistently perform according to industry and legal standards</li><li>Other job duties as assigned</li></ul></div><div></div><div><b><br>
We&rsquo;re excited to talk to you if:</b><br>
<ul><li>You thrive in a high-energy, sales-driven team, and leverage daily coaching and feedback to polish your sales outcomes</li><li>You use your expert product knowledge and conversation skills to build upon your customers' needs and make a true difference in their financial lives</li><li>You communicate in a compelling manner, project a positive image, and enjoy solving problems and creating positive outcomes</li><li>You demonstrate attention to detail whether completing documents or explaining features and benefits</li><li>You have a HS Diploma or equivalent</li><li>You have one year of experience in a retail environment engaging with customers and making product recommendations that lead to sales or relevant experience</li><li>You have reliable transportation and ability to work branch hours, including weekends and some evenings</li><li>You have the ability to obtain NMLS registration within 90 days</li></ul></div><div></div><div><b><br>
Compensation Range:</b></div>
$29,530.00 - $65,380.00<div></div><div><i>
The posted compensation range on this listing represents UMB&rsquo;s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information</i></div><div></div><div>
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.</div><div></div><div><b>
Are you ready to be part of something more?</b><br>
You're more than a means to an end&mdash;a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.</div><div></div><div><i>
UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to </i><div><i>talentacquisition@umb.com</i></div><i> to let us know the nature of your request.</i></div><div></div><div><i>
If you are a California resident, please visit our </i><div>Privacy Notice for California Job Candidates</div><i> to understand how we collect and use your personal information when you apply for employment with UMB.</i></div></div>

<div><div><b>Personal Bankers</b> at UMB are experts at building customer relationships and recommending and selling products and services. Personal Bankers use their product knowledge and every interaction to identify needs and offer financial solutions to help customers secure their financial well-being while making banking easy.<br>
<br>
UMB&rsquo;s branches offer many opportunities to expand your financial education &amp; grow your career within Consumer banking and UMB. We believe questions nurture conversations, leading the way to meaningful financial recommendations for our customers. Relationship banking is not a one-size-fits-all approach; we differentiate ourselves by delivering the unparalleled customer experience.</div><div></div><div>
Just as you&rsquo;ll play an important role in achieving UMB&rsquo;s business objectives, we&rsquo;re committed to helping you achieve your own goals. As a Personal Banker, you&rsquo;ll receive extensive training on UMB&rsquo;s products and services, the sales process, and offering financial solutions. You can also expect to work closely with UMB leaders, learning from their mentorship and expertise.</div><div></div><div><b>
How you will spend your time:</b></div><ul><li><div>
Asking personalized questions to convert every customer interaction into an opportunity to learn more about their financial goals and connect them to solutions that will meet their needs</div></li><li><div>
Individually creating and managing a successful loan pipeline with strong closing conversions by focusing time and efforts on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans and mortgage referrals</div></li><li><div>
Creating sales opportunities and growing UMB's customer base by applying keen product knowledge to source consumer lending opportunities through networking, customer conversations, business development, and proactive sourcing</div></li><li><div>
Learning processes like transactions, managing a cash drawer and completing bank documentation that you consistently perform according to industry and legal standards.</div></li><li><div>
Challenging your daily key performance metrics to elevate personal goals, while balancing competing priorities and providing the unparalleled customer experience</div></li><li><div>
Other duties as assigned</div></li></ul><div></div><div><b>
We&rsquo;re excited to talk to you if:</b></div><ul><li><div>
You have a HS Diploma or equivalent</div></li><li><div>
You have two years of retail banking sales experience or other relevant experience</div></li><li><div>
You have reliable transportation and ability to work branch hours, including weekends and some evenings</div></li><li><div>
You have the ability to obtain a NMLS registration within 90 days</div></li><li><div>
You have the ability to learn products, services, and procedures quickly and accurately</div></li><li><div>
You have basic math skills and ability to problem solve while operating within established risk parameters/tolerances</div></li><li><div>
You have demonstrated ability to make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and build lasting relationships</div></li><li><div>
You have strong business development capabilities for proactively growing your own personal book of business by successfully using campaign offers, prospecting leads, service-to-sales conversations as well as leveraging centers of influence for referrals.</div></li><li><div>
You thrive in a high-energy, sales-driven team, and leverage daily coaching and feedback to polish your sales outcomes</div></li><li><div>
You use your expert product knowledge and conversation skills to build upon your customers' needs and make a true difference in their financial lives</div></li><li><div>
You communicate in a compelling manner, project a positive image, and enjoy solving problems and creating positive outcomes</div></li><li><div>
You demonstrate attention to detail whether completing documents or explaining features and benefits</div></li><li><div>
You enjoy coaching others as a sales mentor</div></li></ul><div></div><div><b>
Bonus points if:</b></div><ul><li><div>
You have a college degree or military equivalent strongly preferred</div></li><li><div>
You are bilingual</div></li></ul><div></div><div><b>
Target Pay: </b>$21-22/hr</div><div></div><div><b>
Compensation Range:</b></div>
$29,530.00 - $65,380.00<div></div><div><i>
The posted compensation range on this listing represents UMB&rsquo;s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information</i></div><div></div><div>
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.</div><div></div><div><b>
Are you ready to be part of something more?</b><br>
You're more than a means to an end&mdash;a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.</div><div></div><div><i>
UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to </i><div><i>talentacquisition@umb.com</i></div><i> to let us know the nature of your request.</i></div><div></div><div><i>
If you are a California resident, please visit our </i><div>Privacy Notice for California Job Candidates</div><i> to understand how we collect and use your personal information when you apply for employment with UMB.</i></div></div>

Personal Banker II

Academy Bank

<div><div><p><b>Summary</b></p>
<p>
Personal Bankers are enthusiastic/self-motivated individuals with proven success at delivering solutions that help our clients achieve financial freedom and peace of mind. Personal Bankers achieve this vision by building professional relationships with existing and potential clients to understand their financial needs, to deliver valuable products and services to meet those needs and to complete the account opening process accurately. Successful Personal Bankers are enthusiastic about delivering an excellent client experience; understanding and promoting bank products and services to individuals and companies; conducting accurate banking transactions in a fast-paced environment and working with a team to achieve individual and group goals.</p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Provides &quot;fast, easy, and personal&quot; consistent with Company client service standards, including by resolving problems, building relationships, handling special requests, greeting clients in a friendly manner that makes them feel welcome to Academy Bank, and taking ownership in all situations ensuring follow through and a timely resolution.</li>
<li>Promotes consumer/small business banking products and services to clients and prospects using direct sales techniques in and around the assigned banking center, that include handing out product brochures, engaging potential clients in conversations about banking needs, and speaking with knowledge and positivity about the bank's products and services.
</li><li>Achieves specific sales goals on a daily, monthly, quarterly and annual basis.
</li><li>Develops and maintains relationships with business partners to maximize opportunities and to achieve sales standards. Provides a broad base of financial services with the goal of earning 100% of the client's business.
</li><li>Opens checking and savings accounts, processes client transactions, and recommends other bank products, including credit cards and loans.</li>
<li>Actively demonstrates digital expertise by using our digital platforms and educating clients and associates about our digital banking platforms. This includes, but is not limited to, online banking and bill pay/external transfers, mobile banking app to include text alerts and mobile deposits, usage of smart ATM/ITM's, usage of chat box, and all other self-service channels.
</li><li>Works closely with clients and business partners to refer products and services to other business lines.</li>
<li>Educates and provides clients with other banking services; resolves client concerns and issues efficiently and effectively.</li>
<li>Ethically conducts operational tasks related to protecting client and bank assets related to regulatory compliance, including properly documenting account opening, accounting for cash and negotiable instruments under dual control, accurately completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation.
</li><li>Protects all client information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors, and associates.
</li><li>When delegated by Banking Center Manager, implements all banking center operations procedures, including accurate maintenance of cash supplies, timely auditing, accurate documentation of banking transactions, compliance requirements, and acts with overall operational integrity.</li>
<li>Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Associate Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training.
</li><li>Protect all client and bank information confidentially and follow all company policies.</li>
<li>Understand, communicate, and instill the Company's mission, vision, and values (Pillars of Success).</li>
<li>Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.</li>
<li>Working at the worksite during regular business hours and/or assigned hours.</li>
<li>Other specified duties as assigned.
</li></ul><div><p><b>Compensation &amp; Benefits
</b></p><p>The Personal Banker position pays a minimum of $16.50. This position is eligible for additional incentive compensation monthly, based on achievement of established incentive goals.
</p><p>Full‐time associates are eligible for our benefits package:</p>
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>401(k) plan</li>
<li>Company paid life insurance</li>
<li>Short and Long-term disability insurance
</li><li>Company paid vacation, paid leave and holidays</li>
</ul>
<p>This position will remain open until a qualified applicant is hired.</p>
</div>
</div>Requirements:
<p><b>Skills
</b></p><ul><li>Strong written and verbal communication skills required.</li>
<li>Strong attention to detail and ability to complete work accurately.</li>
<li>Ability to organize work.</li>
<li>Strong sales skills.
</li><li>Basic math skills including the ability to calculate figures and amounts such as cash back and percentages.</li>
<li>Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, and Microsoft Office suite of products.</li>
<li>Ability to be NMLS licensed and registered.</li>
</ul>
<p><b>Education &amp; Experience
</b></p><ul><li>High school diploma, GED, or equivalent, required, Associate degree or higher preferred.
</li><li>Previous banking experience preferred.
</li><li>6 months in a client service experience role preferred.
</li><li>6 months sales experience preferred.</li>
<li>Minimum 6 months cash handling experience preferred.</li>
<li>Ability to be NMLS licensed and registered and obtain a state notary license.</li>
</ul>
<p><b>Physical Requirements
</b></p><p>The work environment is typical of a standard office or retail banking setting. The position involves standing most of the workday. The position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires lifting and/or the exerting of up to 10 pounds of force.</p></div>

Personal Banker

Security Bank of Kansas City

<div><p>If you are someone wanting to make a difference in the communities that we serve and join the strongest large bank in Kansas City, then Security Bank of Kansas City has a career for you. In addition to our compensation and benefits packages, Security Bank offers full-time employees 11 paid holidays, rewarding and challenging growth opportunities, generous paid time off and discounted banking services.</p><p>
</p><p><b>Job Description:</b></p><p><i>
A </i><b><i>Personal Banker</i></b><i> is responsible for delivering an excellent experience to current and potential customers. Employees in this position possess exceptional customer service skills, confidence, leadership skills, a strong sales aptitude, attention to detail, and an outstanding knowledge of traditional and emerging bank products and services. They support and service to new and existing Security Bank of Kansas City customers using in-person interactions, phone calls and e-mails, and ensure that the banking center channel delivers consistent, prompt, and professional customer experience while focusing on building and enhancing customer relationships to foster long-term relationships.
</i></p><p></p><p><b>Job Requirements:</b></p><ul><li>
Understands and applies operational policies and procedures that evolve as customer behaviors change and the channel grows.</li><li>
Understands the consumer lending process as it relates to cross-sell opportunities, loan products and interest rates.</li><li>
Properly identifies customers on every interaction using established guidelines and procedures.</li><li>
Provides accurate account information using account security procedures.</li><li>
Recognizes account flags such as: holds, delinquent loans and screen messages before interacting with a customer.</li><li>
Recognizes inconsistencies regarding checks being deposited and account activity.</li><li>
Understands check hold processes and procedures.</li><li>
Must be customer-focused and able to convey information in an enthusiastic and positive manner.</li><li>
Greets customers enthusiastically, provide quality customer service and constantly look for ways to exceed their expectations.</li><li>
Supports individual and enterprise goals as determined by management.</li><li>
Utilizes system software provided.</li><li>
Promotes honest and open communication throughout the organization.</li><li>
Demonstrates behaviors that are consistent with the banks philosophies, objectives, and leadership characteristics.</li><li>
Works with other departments to ensure the workflow or process is providing the best service to the customer.</li><li>
Proactively seeks ways to provide financial solutions to new and existing customer relationships to meet or exceed customer expectations.</li><li>
Proficient in determining customer needs, and providing solutions, that may include referring customers to other departments and bank affiliates/partners including mortgage and commercial lending, treasury management and financial advisors.</li><li>
Maintains a strong working knowledge of consumer/business banking products and services to confidently consult with customers.</li><li>
Enthusiastically educates customers on emerging bank technology to include mobile banking and deposits, Online banking, Online Bill Pay, ATM/ITM depository functionality, debit and credit cards, E-statements etc.</li><li>
Accurately and efficiently processes a variety of banking transactions while following proper procedures and safeguarding against fraud and insures customer privacy.</li><li>
Uses strong and creative decisioning skills and abilities to assist customers; conducts transactions and sales activities with little to no supervision.</li><li>
Provides friendly greeting to customers in the lobby, on the teller line, drive-thru or over the phone.</li><li>
Efficiently and accurately processes basic transactions (deposits, withdrawals, check cashing, payments, etc.) while safeguarding against fraud.</li><li>
Issues money orders, cashiers checks and redeems savings bonds.</li><li>
Follows all applicable policies, procedures, regulatory rules, and guidelines. Stays up to date with changes.</li><li>
Researches and politely assists with customer inquiries, provides account statements, assists with check orders, accepts change of address requests, and performs other customer-oriented functions with the intent of enhancing customer retention and exploring additional sales opportunities.</li><li>
Able to identify correct product types through needs-based questioning to sell products/services or make referrals to other departments, bank affiliates/partners to build and deepen customer relationships.</li><li>
Proactively seeks ways to expand customer relationships to meet or exceed individual, team and bank goals.</li><li>
Ensures all disclosures, audit standards, security policies and procedures are followed in accordance with Bank policy and Federal regulations.</li><li>
Performs account servicing duties, create a wonderful client experience in the lobby, on the teller line, on the phone and in the community.</li><li>
Actively promotes bank products and services to prospective new customers to insure personal and office budgets are met.</li><li>
Occasionally participates in onsite visits with customers, community groups or events to obtain networking opportunities and promote bank products, services, and brand.</li><li>
Researches and politely assists with customer inquiries, provides account statements, assists with check orders, accepts change of address requests, and performs other customer-oriented functions with the intent of enhancing customer retention and exploring additional sales opportunities.</li><li>
Assists with basic deposit and credit account openings, account maintenance requests, and may assist customers with accessing their safe deposit box.</li><li>
May be called upon as needed to accurately maintain, verify, and balance a cash drawer following the Banks standard operating procedures.</li><li>
Assists with the training of new employees and provide continuing training for current employees.</li><li>
Meets job expectations outlined by Retail Management in the positions Performance Matrix. The expectations are reviewed annually by Retail Management and are subject to change.</li><li>
Works at assigned banking center. This is not a remote position because it requires direct contact to serve the customer and cannot be performed off site.</li><li>
May travel within the Banks network of locations.</li><li>
Performs other duties as assigned.</li></ul><p>
</p><p><b>Qualifications:
</b></p><ul><li>Minimum 1-2 years banking, retail or sales experience and previous customer interaction preferred.</li><li>
Proven sales skills, leadership skills, client experience and some background with outside networking/community involvement.</li><li>
Knowledge, skill, and mental development equivalent to the completion of a high school education.</li><li>
Excellent English verbal and written communication skills as evidenced by the ability to interact face-to-face, using electronic media and over the phone with customers and co-workers in a clear, confident, friendly, and polite manner, using proper grammar and spelling.</li><li>
Demonstrated ability to use tact, diplomacy, and present a professional personal appearance (including body language, tone of voice, hygiene, and attire).</li><li>
Intermediate experience with office technology tools (e.g., Computer, Internet Browser, Microsoft Office, or similar applications).</li><li>
General knowledge of traditional bank products/services including Online/Mobile Banking and self-serve channels.</li><li>
Recent customer service experience, preferably in a banking environment.</li><li>
Recognized by peers or supervisors as someone with the ability to multi-task, achieve goals, stay organized, solve problems, manage time wisely, and work with limited supervision.</li><li>
In addition to possessing the skills necessary to perform the job, the employee must be willing and able to demonstrate these skills by coming to work daily, as scheduled.</li></ul><p><b>
Equipment Requirements:</b></p><ul><li>
Emerging bank technology to include mobile, on-line and ATM / ITM</li><li>
Personal Computer</li><li>
Currency Recycler (if applicable)</li><li>
Multi-Line Phone Telephone System</li><li>
Voice Mail System</li><li>
Personal Computer</li><li>
Calculator</li><li>
Copy Machine</li><li>
Pneumatic Tube System (including operation of microphone)</li><li>
Coin Machine (if applicable)</li><li>
Automatic Currency Counter</li><li>
Teller Capture Scanner</li></ul><p>
</p><p><b>Software Requirements:</b></p><ul><li>
Proficient with the Microsoft suite of products</li></ul><p>
</p><p><b>Physical Requirements:</b></p><ul><li>
Moving Objects Weighing up to 15 Lbs.</li><li>
Sitting 20% of the Day</li><li>
Standing 60% of the Day</li><li>
Walking 20% of the Day</li><li>
Removing Objects from Shelves</li><li>
Dexterity/Coordination</li><li>
Reading Material/PC Monitor</li><li>
Writing/Typing</li><li>
Speaking/Communicating</li><li>
Listening/Hearing</li><li>
Ability to Perform Repetitive Hand Movements (i.e. when performing data entry)</li><li>
Ability to Travel to Various Worksite Locations and Departments</li></ul><p>
</p><p><b>Other Information:</b></p><p>
Statements included in this job description are intended to describe the general nature and level of work performed by the employee(s) assigned to this job. The statements are not intended to be construed as an exhaustive list of responsibilities, duties and skills required.</p><p>
</p><p>Accommodations will be made to allow for meeting requirements when it does not place an &quot;undue hardship&quot; on Security Bank of Kansas City.</p><p>
</p><p>Security Bank of Kansas City is an Equal Opportunity / Affirmative Action employer.</p></div>

The Whole Person

<div><div><b>The Top Ten Reasons Why </b><b>You</b><b> Should Work for The Whole Person:</b></div>
<div>1) New Hires get 5+ weeks (224 hours) of Paid Time Off (PTO) a year - this goes up at 2-year anniversary and 5-year anniversary!</div>
<div>2) Unused PTO rolls over to the next year - up to 350 hours</div>
<div>3) Flexible hours, you know who you need to visit, we let you dictate your schedule</div>
<div>4) We pay 100% of the Employee's Insurance costs for: Medical, Dental, Vision, Gap Medical</div>
<div>Insurance, Short Term and Long-Term Disability and a $20,000 Term Life Insurance Policy</div>
<div>5) We pay 6.37% of your gross into your Retirement Plan - 403(b)</div>
<div>6) 11 Legal Holidays that aren't counted toward your PTO!</div>
<div>7) How many places have you worked that has a &quot;FUN Committee&quot;?</div>
<div>8) TWP has set aside Professional Development fees for each employee</div>
<div>9) We are a $35 million Not-for-Profit with 88 Full-time and 30+ part-time Employees</div>
<div>10) This year, our organization celebrated 40 years in the Greater Kansas City Area</div>
<div></div><div><b>TITLE: CDS Case Manager</b></div>
<div>Department: CDS</div>
<div>Reports to: CDS Manager</div>
<div></div><div>Status: FT - Non-Exempt</div>
<div>Hours per week: 40</div>
<div></div><div>GENERAL DESCRIPTION</div>
<div>Consumer Directed Services Specialists are responsible for facilitating the CDS cases on behalf of The Whole Person to develop or maintain a Consumer&rsquo;s maximum level of independence. The main responsibility of the specialist is to develop a strong relationship with their consumer and act as a liaison for The Whole Person. The specialist provides CDS support to consumers via monthly phone calls and annual visits to evaluate the actual living conditions of the consumer&rsquo;s home. Specialists also contact the Consumer via phone about timesheet corrections for their Personal Care Attendant(s) services. Specialists refer consumers to other TWP services and/or resources in the Community. Specialists also produce efficient, effective, and timely case notes in the CIL Suite Database and according to departmental policies.</div>
<div></div><div>ESSENTIAL JOB FUNCTIONS &ndash; LEVEL I</div>
<ul><li>Work with CDS staff to train consumers and PCAs on Blue Summit Telephony system as part of the CDS transition from HHA</li>
<li>Carry a typical case load of Consumers as assigned by Manager</li>
<li>Contact each Consumer, at a minimum, once monthly via phone or face-to-face per department policy.</li>
<li>Visit each Consumer on an annual basis to evaluate their living conditions.</li>
<li>Act as Advocate on Duty 2-4 times a month for a four-hour period to provide information and referral services to include advocacy, peer support, transition or refer consumers to other staff to provide these services.</li>
<li>Follow department policies regarding placing CIL Suite database entries in a timely and accurate manner.</li>
<li>Assist in payroll corrections for Consumers and their Personal Care Attendants</li>
<li>Assist Missouri CDS Payroll with telephony and timesheet corrections to ensure timely payment to Personal Care Attendants.</li>
<li>Regular and predictable attendance</li>
</ul>
<div></div><div>REQUIRED SKILLS</div>
<ul><li>High School Diploma or GED</li>
<li>1+ years of experience working with individuals who have disabilities</li>
<li>Proficient at Microsoft Office</li>
<li>Driver&rsquo;s License</li>
</ul>
<div></div><div>PREFERRED SKILLS</div>
<ul><li>Bachelor&rsquo;s degree</li>
<li>Knowledgeable regarding community services.</li>
</ul><div>SUPERVISORY RESPONSIBILITY</div>
<div>This position has no supervisory responsibilities</div>
<div>COMPETENCIES</div>
<ul><li>Organization and time management skills are a must</li>
<li>Effective written and oral communication skills</li>
<li>The ability to interact personally with people, businesses, and service organizations on all levels.</li>
<li>Ability to work independently, meet deadlines, and recognize when there is a need to use supervisors as a resource.</li>
</ul>
<div></div><div>WORK ENVIRONMENT &amp; PHYSICAL DEMANDS</div>
<div>This position spends a portion of their time in the office, but also will travel locally to visit consumers/clients, meet with service providers, or attend meetings. While performing the duties of this job the employee has the potential to encounter unpredictable clients. The position has mostly an inside work environment and occasional outside work, traveling from one location to another, with exposure to weather conditions.</div>
<div></div><div><b>NOTE: All employees must show proof of vaccination for COVID- !9 at time of hire.</b></div>
<div></div><div>OTHER DUTIES</div>
<div>Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div>
<div></div><div>The Whole Person is an equal opportunity employer committed to hiring staff members reflecting the great diversity of our community. Reasonable accommodations will be made upon request. People with disabilities are strongly enc</div></div><div></div>

CDS Case Manager

Arrow Senior Living

<div><p><b>Description</b></p><br>
<br>
<p></p><p>&ldquo;After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. It&rsquo;s home-like environment is not just for the residents but for the team members as well. From day one you embrace the core values, and you see how they impact residents&rsquo; quality of life. Arrow is a great company to grow with-it promotes within and the employee appreciation, incentives, and benefits are just a bonus on top of making residents and team members smile. I have become lifelong friends with this team, and I can happily say I love my job and enjoy coming to work.&rdquo;</p><ul><li>Arrow Team Member</li></ul><br>
Position- Medication Partner<p>
Position Type: Part-Time</p><p>
Location: Kansas City, Missouri</p><p></p><p><br>
Our starting wage for Medication Partners is: $18.00-$21.00 per hour!
<br>
<br>
Shift Schedule- Week 1: Monday, Saturday, Sunday
</p><p>Week 2: Tuesday, Thursday, Friday 6pm-10pm</p><p></p><p><br>
Come join our team at The Madison Senior Living located at 14001 Madison Ave. Kansas City, Missouri 64145!</p><p></p><p><br>
We are looking for someone (like you):</p><ul><li>
To be an &ldquo;Advocate of Empathy:&rdquo; Be responsible for understanding the importance of empathy. It will be your job to create human connection with residents during their most vulnerable moments.</li><li>
To be a &ldquo;Generous Gift Giver:&rdquo; Be present. Share your talents. Be someone you&rsquo;d want to work with, someone others can count on.</li><li>
To be &ldquo;:&rdquo; Create an inclusive and positive environment by investing with your whole heart in your work, team members, and the community.
</li><li>To be an &ldquo;Engaged Egghead:&rdquo; Be curious. Ask questions. Don&rsquo;t assume that just because you don&rsquo;t know, you can&rsquo;t find out. Be engaged in your development, growth, and training within the organization.</li><li>
Ensure the proper administration of medication.</li><li>
Maintain medication carts and proper recordkeeping.</li><li>
To be &ldquo;Proactive&rdquo; with assisting residents with activities of daily living (ADL) bathing, dressing, grooming, toileting, eating, and oral care.</li></ul><p><br>
What are we looking for?</p><ul><li>
You must be at least eighteen (18) years of age.</li><li>
You must be appropriately certified per state guidelines and certification is active and in good standing.
</li></ul><ul><li>You will have a high school diploma, or equivalent.</li><li>
Professional in appearance and conduct.</li><li>
Mature interpersonal skills to work effectively with co-workers.</li><li>
You can read, write, understand, and communicate in English with our Residents!</li><li>
You will have a positive and energetic attitude who will LOVE our Residents!</li><li>
You will possess computer skills to be able to print documents and enter information about our Residents.</li><li>
You must be active as this role requires standing, walking, bending, kneeling, and stooping all day.</li><li>
You must have the ability to frequently lift and/or move items up to 50 pounds.</li><li>
You must be able to assist residents with sitting, standing, and walking, as well as assisting persons after a fall.</li><li>
You must be criminally cleared.</li><li>
Be in good health and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening performed by a physician not more than six (6) months prior to or seven (7) days following employment. Must test free from pulmonary tuberculosis at time of health screening and annually thereafter.</li></ul><p></p><p><br>
Employment Benefits (We value our benefits):</p><ul><li>
Company Match 401(k) with 100% match up to the first 3% and fully vested upon enrollment.</li><li>
Medical, Dental, Vision insurance (1st of the month following 60 days of employment-Full Time)</li><li>
Disability insurance (Full Time)</li><li>
Employee assistance program</li><li>
Weekly Employee Recognition Program</li><li>
Life insurance (Full Time)</li><li>
Paid time off (Full Time employees accrue up to 115 hours each year and Part Time accrue up to 30 hours each year)</li><li>
Tuition Reimbursement (after 90 days for FT AND PT employees)</li><li>
Employee Referral Program (FT, PT, and PRN)</li><li>
Complimentary meal each shift (FT, PT, and PRN)</li><li>
Daily Pay Option</li><li>
Direct Deposit</li><li>
Did we mention that we PROMOTE FROM WITHIN?</li></ul><p></p><p><br>
Do you want to see how much fun we are at The Madison Senior Living? Please visit us via Facebook:
</p><p>https://www.facebook.com/TheMadisonSeniorLiving</p><p>
Or, take a look at our website: https://themadisonseniorliving.com/</p><p>
Have questions? Want to speak to someone directly? Reach out by calling/texting your own recruiter, Kayla Moore: 636-389-3072.<br>
<br>
Click here to hear about Arrow's Core Values!</p><p>
About the company</p><p>
Arrow Senior Living manages a collection of senior living communities that offer varying levels of care including independent living, assisted living, and memory care in 25 properties currently in 5 states (Missouri, Iowa, Illinois, Ohio, Arkansas) and employs nearly 1,400 employees!</p><p>
Arrow Senior Living YouTube-Click Here<br>
<br>
Arrow Senior Living serves and employs individuals of all faiths, regardless of race, color, gender, sexual orientation, national origin, age, or handicap, except as limited by state and federal law.</p><p></p><p><br>
Keywords: caregiver, hiring immediately, assisted living, home health aide, nursing home, cna, certified nursing assistant, aide, wellness, STNA, medications, L1MA, Level 1 Med Aide, CMT, Med Tech, CMA</p></div><p></p>

L1MA/Med Partner $18-$21 6pm-10pm (Part-Time)

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CDS Case Manager

L1MA/Med Partner $18-$21 6pm-10pm (Part-Time)