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technical project manager Jobs in Pakistan

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principal consultant - itsm/bcms Jobs in Pakistan

principal consultant - itsm/bcms

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principal consultant itsm bcms

Inbox Business Technologies

<div><p>We at Inbox Business Technologies, are seeking a Principal Consultant &ndash; ITSM/BCMS, who will be responsible for leading IT Service Management consulting engagements and driving end-to-end ITSM implementation projects for clients across various industries. This role involves managing a team of consultants, delivering high-quality ITSM advisory services, and ensuring alignment with ISO 20000 and ITIL best practices. The ideal candidate will bring extensive implementation experience, strong leadership capabilities, and deep expertise in ITSM frameworks and tools. Also, additionally, having a sound knowledge of ISO 22301 BCMS along with DevSecOps experience would be welcomed.</p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Lead and manage ITSM implementation and transformation projects, ensuring project delivery within scope, time, and quality expectations.</li>
<li>Oversee development and enhancement of ITSM processes aligned with ISO 20000 and ITIL frameworks.</li>
<li>Provide strategic guidance to clients on IT service governance, service delivery optimization, and continuous improvement initiatives.</li>
<li>Manage and mentor a team of ITSM consultants, enabling skills development and performance excellence.</li>
<li>Conduct gap assessments, maturity evaluations, and process design workshops with client stakeholders.</li>
<li>Support presales activities including proposal development, solution presentations, and effort estimation.</li>
<li>Collaborate with cross-functional teams to ensure seamless integration with IT operations and governance functions.</li>
<li>Ensure compliance and maintain documentation throughout the lifecycle of ITSM engagements.</li>
<li>Stay updated on industry trends and advancements in ITSM tools (e.g., Jira, ServiceNow, BMC Remedy, Managed Engine etc.), frameworks, and standards.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Master&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or IT-related field.</li>
<li>ITIL Expert/Managing Professional.</li>
<li>ISO 20000 Lead Implementer / Lead Auditor.</li>
<li>8 &ndash; 10 years of experience in ITSM consulting or related roles.</li>
<li>In-depth knowledge of ITIL, ISO 20000, and other relevant frameworks/regulations.</li>
<li>Practical experience in ISO 20000 implementation.</li>
<li>Familiarity with other IT standards/frameworks such as ISO 27001, ISO 22301, DevSecOps and COBIT, NIST, NCA, SAMA would be an added advantage.</li>
<li>Excellent leadership, problem-solving, and decision-making skills.</li>
<li>Proven ability to manage multiple projects and clients simultaneously.</li>
<li>Experience in conducting internal and external audits related to ITSM would be an added advantage.</li>
<li>Strong stakeholder engagement, report writing, and project management skills.</li></ul></div>

Principal Consultant - ITSM/BCMS

<div>
 We at Inbox Business Technologies, are seeking a Principal Consultant - ITSM/BCMS, who will be responsible for leading IT Service Management consulting engagements and driving end-to-end ITSM implementation projects for clients across various industries. This role involves managing a team of consultants, delivering high-quality ITSM advisory services, and ensuring alignment with ISO 20000 and ITIL best practices. The ideal candidate will bring extensive implementation experience, strong leadership capabilities, and deep expertise in ITSM frameworks and tools. Also, additionally, having a sound knowledge of ISO 22301 BCMS along with DevSecOps experience would be welcomed.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead and manage ITSM implementation and transformation projects, ensuring project delivery within scope, time, and quality expectations
  </li>
  <li>
   Oversee development and enhancement of ITSM processes aligned with ISO 20000 and ITIL frameworks
  </li>
  <li>
   Provide strategic guidance to clients on IT service governance, service delivery optimization, and continuous improvement initiatives
  </li>
  <li>
   Manage and mentor a team of ITSM consultants, enabling skills development and performance excellence
  </li>
  <li>
   Conduct gap assessments, maturity evaluations, and process design workshops with client stakeholders
  </li>
  <li>
   Support presales activities including proposal development, solution presentations, and effort estimation
  </li>
  <li>
   Collaborate with cross-functional teams to ensure seamless integration with IT operations and governance functions
  </li>
  <li>
   Ensure compliance and maintain documentation throughout the lifecycle of ITSM engagements
  </li>
  <li>
   Stay updated on industry trends and advancements in ITSM tools (e.g., Jira, ServiceNow, BMC Remedy, Managed Engine etc.), frameworks, and standards
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Master's or Bachelor's degree in Information Technology, Computer Science, or IT-related field
  </li>
  <li>
   ITIL Expert/Managing Professional
  </li>
  <li>
   ISO 20000 Lead Implementer / Lead Auditor
  </li>
  <li>
   8 - 10 years of experience in ITSM consulting or related roles
  </li>
  <li>
   In-depth knowledge of ITIL, ISO 20000, and other relevant frameworks/regulations
  </li>
  <li>
   Practical experience in ISO 20000 implementation
  </li>
  <li>
   Familiarity with other IT standards/frameworks such as ISO 27001, ISO 22301, DevSecOps and COBIT, NIST, NCA, SAMA would be an added advantage
  </li>
  <li>
   Excellent leadership, problem-solving, and decision-making skills
  </li>
  <li>
   Proven ability to manage multiple projects and clients simultaneously
  </li>
  <li>
   Experience in conducting internal and external audits related to ITSM would be an added advantage
  </li>
  <li>
   Strong stakeholder engagement, report writing, and project management skills
  </li>
 </ul>
</div>


Tata Consultancy Services (TCS)

<div></div><div><div><div><div>Job Description:<br>
<br>
<ul><li>Familiarity with IT service management ITSM toolsets preferably ServiceNow, Experience in ITIL Service Asset Configuration Management.</li></ul>
<br>
Good years experience as a <b>ServiceNow Administrator/Developer</b> with JavaScript ITIL foundation certificate is desirable
<ul><li> Practical experience in ITIL service management functions and processes, Experience in <b>CMDB Service Mapping</b> and Taxonomy.</li></ul>
<ul><li> Design and deliver consulting and technical methodologies around the ServiceNow platform</li></ul>
<ul><li> Design, configure, develop, and test on the ServiceNow platform including but not limited to the CMS, <b>Service Request</b> (creating catalog items and workflow), <b>Incident Management</b>, <b>Problem Management</b>, and <b>Change Management</b>.</li></ul>
Design, configure, develop, and test custom <b>ServiceNow forms</b>, <b>tables</b>, and <b>workflows </b>based on business requirements
</div></div></div><div><div><div><b>Location</b></div>
<div>Hyderabad</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Consultant</div>
</div><div><div><b>Job Id</b></div>
<div>387083</div>
</div><div><div><b>Desired Skills</b></div>
<div>ITSM | CMDB | Service Now</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : Undergraduate</div></div></div><div></div>

ServiceNow Architect

<div></div><div><div><div><div><ul><div>5 - 7 Years</div>
<div></div><div>1 Opening</div>
 <div>Hyderabad</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p><b>Job Description:</b></p>
<p>
We are seeking a skilled AI Automation Engineer<br>
with expertise in IT Service Management (ITSM) to join our team. The ideal<br>
candidate will be responsible for designing, developing, and implementing<br>
automation systems that enhance efficiency and streamline ITSM processes. This<br>
role requires a proactive individual who can identify and resolve issues within<br>
ITSM automation systems to ensure smooth and continuous operations.</p>
<p><b>
Key Responsibilities:</b></p>
<div>
<ul><li><b>ITSM Automation System</b><br>
<b>Development:</b></li></ul>
<ul><li>Design and develop robust<br>
automation systems specifically for ITSM processes to optimize service<br>
delivery and improve operational efficiency.</li>
<li>Implement automation<br>
solutions across various ITSM platforms, ensuring compatibility and<br>
scalability.</li>
</ul><ul><li><b>Issue Identification and</b><br>
<b>Resolution:</b></li></ul>
<ul><li>Proactively identify,<br>
analyze, and resolve issues within ITSM automation systems.</li>
<li>Conduct regular evaluations<br>
of ITSM automation systems to ensure optimal performance and reliability.</li>
</ul><ul><li><b>Cross-Functional</b><br>
<b>Collaboration:</b></li></ul>
<ul><li>Collaborate with<br>
cross-functional teams to ensure ITSM automation systems align with<br>
organizational goals and objectives.</li>
<li>Work closely with IT<br>
service management and software development teams to integrate automation<br>
solutions with existing ITSM systems and platforms.</li>
</ul><ul><li><b>SDK Integration:</b></li></ul>
<ul><li>Focus on seamless<br>
integration of ITSM automation systems in line with a predetermined<br>
Software Development Kit (SDK).</li>
<li>Ensure that all ITSM<br>
automation solutions are compatible with the SDK and meet the required<br>
standards.</li>
</ul><ul><li><b>Continuous Improvement:</b></li></ul>
<ul><li>Stay updated with the<br>
latest trends and advancements in AI, automation, and ITSM technologies.</li>
<li>Recommend and implement<br>
improvements to existing ITSM automation processes to enhance efficiency<br>
and effectiveness.</li>
</ul>
</div><p><b>Qualifications:</b></p>
<ul>
<li>Bachelor s degree in<br>
Computer Science, Engineering, or a related field.</li>
<li>Proven experience in<br>
developing and implementing automation systems within ITSM environments.</li>
<li>Strong problem-solving<br>
skills and the ability to troubleshoot complex ITSM-related issues.</li>
<li>Experience working with<br>
cross-functional teams and integrating systems in ITSM settings.</li>
<li>Familiarity with ITSM SDKs<br>
and their application in automation processes.</li>
<li>Excellent communication and<br>
collaboration skills.</li>
</ul>
<p><b>Preferred Skills:</b></p>
<ul>
<li>Experience with AI<br>
technologies and machine learning in ITSM environments.</li>
<li>Knowledge of programming<br>
languages such as Python, Java, or C++.</li>
<li>Understanding of major ITSM<br>
platforms and tools such as ServiceNow, BMC Remedy, or Cherwell.</li>
</ul>
</div><p></p><h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>automation anywhere,itsm automation systems,itsm process design,ai automation,it service management,</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

AI Automation Engineer-ITSM and AI and Python

<div></div><div><div><div><div><ul><div>5 - 7 Years</div>
<div></div><div>3 Openings</div>
 <div>Hyderabad</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p><b>J</b></p>
<h3 class="jobSectionHeader"><b>
Job Description: Full Stack Developer (ITSM)</b></h3>
<p>
We are looking for a Full Stack Developer who has experience working with <b>IT Service Management (ITSM)</b> systems. In this role, you will build user-friendly web interfaces, develop back-end services, and connect front-end and back-end systems so they work smoothly together. You should also have a basic understanding of <b>Generative AI (GenAI)</b> and how it can be used in ITSM applications.</p>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3>
<p><b>
Front-End Development</b></p>
<ul>
<li><p>Design and build web user interfaces using <b>React, JavaScript, and Node.js</b></p>
</li>
<li><p>Make sure the application is responsive, easy to use, and supports ITSM workflows</p>
</li>
</ul><p><b>Back-End Development</b></p>
<ul>
<li><p>Develop and maintain server-side logic using <b>Node.js, Python, Java, or PHP</b></p>
</li>
<li><p>Handle database operations and ensure data is stored and retrieved efficiently</p>
</li>
</ul><p><b>Middleware Development</b></p>
<ul>
<li><p>Build and integrate middleware components to connect front-end and back-end systems</p>
</li>
<li><p>Ensure smooth and secure data flow across the application</p>
</li>
</ul><p><b>Generative AI Awareness</b></p>
<ul>
<li><p>Stay up to date with <b>Generative AI</b> technologies</p>
</li>
<li><p>Use GenAI ideas to improve ITSM features and automation where possible</p>
</li>
</ul><p><b>Collaboration</b></p>
<ul>
<li><p>Work closely with ITSM experts, designers, product managers, and developers</p>
</li>
<li><p>Participate in code reviews and help improve code quality</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<ul>
<li><p>Bachelor&rsquo;s degree in <b>Computer Science, Engineering, or a related field</b></p>
</li>
<li><p>Experience as a <b>Full Stack Developer</b>, preferably in ITSM-related projects</p>
</li>
<li><p>Strong skills in <b>React, JavaScript, and Node.js</b></p>
</li>
<li><p>Experience with back-end development using <b>Node.js, Python, Java, or PHP</b></p>
</li>
<li><p>Understanding of database management in ITSM systems</p>
</li>
<li><p>Good problem-solving skills and attention to detail</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Preferred Skills</b></h3>
<ul>
<li><p>Experience with <b>Generative AI (GenAI)</b></p>
</li>
<li><p>Knowledge of ITSM tools such as <b>ServiceNow, BMC Remedy, or Cherwell</b></p>
</li>
<li><p>Good communication and teamwork skills</p>
</li>
</ul></div><h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>reactjs,node.js,react,itsm,</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Lead I - Software Eng(Full Stack Dev(ITSM) - Front end:React, JavaScript, Backend:Node.js, Pytho

Explore 306+ Principal consultant itsm bcms in Pakistan this January. Find roles across top companies and apply now to boost your career.

306 principal consultant itsm bcms jobs IN Pakistan

Principal Consultant - ITSM/BCMS

Principal Consultant - ITSM/BCMS

Principal Consultant - ITSM/BCMS

Principal Consultant - ITSM/BCMS

ServiceNow Architect

AI Automation Engineer-ITSM and AI and Python

Lead I - Software Eng(Full Stack Dev(ITSM) - Front end:React, JavaScript, Backend:Node.js, Pytho