project manager

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qa/qc engineer

process improvement specialist

ISO Management Consultancy

About the jobWe are seeking a highly motivated Business Process Improvement Specialist to join our team and lead initiatives that enhance the end-to-end customer experience. This role is responsible for analyzing key customer interactions, identifying pain points, and driving process enhancements across various functions including operations, IT, call centers, and last-mile delivery. The ideal candidate is customer-centric, data-driven, and experienced in continuous improvement methodologies.Key Responsibilities<ul><li>Map and analyze customer interactions across multiple touchpoints.</li><li>Identify friction points and operational inefficiencies in the customer journey.</li><li>Design and implement improvements to reduce customer effort, improve first-time resolution rates, and shorten turnaround times.</li><li>Optimize processes with the customer at the center of all initiatives.</li></ul>Work closely with teams across operations, IT, customer service, and last-mile delivery to embed Customer service &amp; exceelence goals into process design.<ul><li>Use metrics such as NPS, CSAT, and service-level data to identify trends and prioritize areas for improvement.</li><li>Collaborate with the Strategy team to define and monitor key service KPIs, including complaint resolution time and customer wait time.</li><li>Ensure all process changes align with established customer experience standards.</li><li>Maintain and update SOPs for all relevant customer-facing functions.</li><li>Incorporate insights from customer surveys, social listening tools, and frontline staff into process redesigns.</li></ul>Promote a mindset of continuous, customer-focused improvement across the organization through workshops and engagement programs.Identify opportunities to integrate digital tools (e.g., self-service portals, chatbots, order tracking) to enhance transparency and user experience.Qualifications &amp; ExperienceEducation<ul><li>Bachelor&rsquo;s degree in Industrial Engineering, Business Administration, or a related field.</li></ul>Certifications<ul><li>Lean Six Sigma (Green Belt or higher), Kaizen, BPM, or ISO Quality Management Systems certification preferred.</li><li>Knowledge and experience of BPMN tools like aries, bizagi...</li></ul>Experience<ul><li>7 years in process improvement, operational excellence, or customer experience roles.</li><li>Experience in insurance ,real estate , or service-based industries is highly desirable.</li></ul>Job Type: Full-timePay: AED8,000.00 - AED10,000.00 per month

Process Improvement Specialist

Amazon

<div>
 
 Description
 
 
 
 Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced ACES Specialist with a strong record of achieving results. We are looking to hire an ACES Specialist, UFG who will drive process excellence within our Amazon UFG business. You will contribute to the optimization of our store operations, providing teams with knowledge and tools to improve performance.
 
 
 This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment.
 
 
 You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.
 
 
 Key job responsibilities
 
 
 Manage the UFG store improvement plan to focus on best customer experience at the lowest cost
 
 
 <ul>
 <li>
 Develop a culture of continuous improvement and lean thinking
 </li>
 <li>
 Contribute to and facilitate Kaizen activities
 </li>
 <li>
 Help drive the implementation of Lean Standard Work and SOPs
 </li>
 <li>
 Train and support all levels in Kaizen activities
 </li>
 <li>
 Disseminate Lean Standard Work principles across teams
 </li>
 <li>
 Support and manage the UFG store implementation Agenda
 </li>
 <li>
 Take ownership for the LSC (Leadership Steering Committee)
 </li>
 <li>
 Coordinate and prioritise LSC process improvement activities and resources
 </li>
 <li>
 Lead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers
 </li>
 <li>
 Standardize processes to Amazon and MENA/ECCF benchmark standards
 </li>
 <li>
 Maintain strong relationships with Process Owners and store 3P stakeholders
 </li>
 <li>
 The ability to create and follow data driven arguments to ascertain root cause, then implement Amazon standard or innovate to develop a solve. Agility to react to countermeasures and a bias for action to implement change. The understanding of Kaizen, PDCA and six sigma processes would be advantageous.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 A Bachelor&rsquo;s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing.
 
 
 Strong communication skills (written and verbal).
 
 
 Proficiency in MS Excel.
 
 
 Ability travel to different stores within UAE.
 
 
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Wide knowledge of change management and continuous improvement methodologies
 </li>
 <li>
 Demonstrable training and dissemination skills and experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Q-Express Documents Transport
 
 
 Job ID: A2968078
</div>

Amazon Customer Excellence Systems (ACES) Specialist, UFG , Amazon Now

Emirates Flight Catering

<div>
 
 
 Job Purpose
 
 
 
 The role is a subject-matter expert responsible for driving process excellence, digital transformation, and continuous improvement across Company&rsquo;s procurement and supply chain function. The role independently evaluates and enhances practices against global benchmarks, ensures compliance with governance frameworks, and introduces innovative solutions to optimize efficiency, cost-effectiveness, and resilience. Operating as an individual contributor, the role partners with stakeholders across functions, delivering measurable improvements and providing data-driven insights to influence leadership decisions.
 
 
 
 Context
 
 
 
 The Performance Specialist &ndash; Procurement &amp; Supply Chain operates in a dynamic, VUCA environment where efficiency, compliance, and agility are critical. With ongoing transformation initiatives, the role is key to standardizing processes across diverse teams. The specialist will be expected to navigate legacy systems, siloed practices, and evolving stakeholder expectations. Success requires strong analytical capability, cross-functional collaboration, and a proactive approach to improving performance. The role's contribution is in refining and maturing operational practices to ensure they are robust and strategically aligned with organizational goals, setting the stage for long-term success.
 
 
 To strengthen EKFC&rsquo;s procurement and supply chain performance by leading the evaluation, improvement, and digital transformation of processes in line with global best practices. The role ensures regulatory compliance, embeds a culture of continuous improvement, and drives the adoption of innovative systems and methodologies, enabling the organization to achieve operational excellence and future-ready supply chain capabilities.
 
 
 
 Key Result Areas
 
 
 <ol>
 <li>
 Evaluate and benchmark procurement and supply chain processes against industry standards and internal frameworks, identify gaps, and recommend and implement process improvements to enhance efficiency, compliance, and operational excellence.
 </li>
 <li>
 Lead the implementation of new and improved processes by engaging stakeholders, ensuring seamless adoption and secure buy-in for new operational methods.
 </li>
 <li>
 Help embed a culture of continuous improvement by standardizing processes, policies and compliance frameworks to deliver measurable outcomes.
 </li>
 <li>
 Ensure all procurement and supply chain activities adhere to regulatory, compliance, and audit requirements, proactively managing risks and mitigation strategies.
 </li>
 <li>
 Define and manage Procurement Key Performance Indicators (KPIs), track performance improvements/outcome, and present data-driven insights to support leadership decision-making.
 </li>
 <li>
 Partner with Performance Analysts, Sourcing team and cross- functional stakeholders to design and implement process optimization strategies that improve operational and financial performance.
 </li>
 <li>
 Lead structured change management and capability building initiatives, training programs and user engagement programs to ensure sustained adoption of new processes and systems.
 </li>
 <li>
 Monitor day-to-day procurement and supply chain operations to identify bottlenecks, inefficiencies, or deviations from standard procedures, and implement corrective actions to ensure smooth, lean, and cost-effective processes.
 </li>
 </ol>
 
 
 Education Qualification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Industrial Engineering
 </li>
 <li>
 Professional certifications such as Certified Professional in process improvement such as Lean six sigma
 </li>
 <li>
 Advanced training or coursework in procurement, supply chain management, or relevant disciplines is a plus.
 </li>
 </ul>
 
 
 Work Experience
 
 
 <ul>
 <li>
 6 years of experience in process improvement/Value Stream Mapping positions preferably in procurement/supply chain function.
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Strong leadership skills to manage, develop, and motivate a team effectively, with experience in performance management and employee engagement.
 </li>
 <li>
 Excellent communication skills, both verbal and written, with the ability to effectively communicate with team members, stakeholders, and suppliers. Strong interpersonal skills to foster a collaborative team environment.
 </li>
 <li>
 Strong change management capabilities with proven expertise in driving change initiatives, stakeholder buy-in and behavior change linked to new process adoption.
 </li>
 <li>
 Strong expertise in value stream mapping (VSM), workflow analysis, and redesign of procurement and supply chain processes.
 </li>
 <li>
 Certified in Lean and/or Six Sigma with a proven track record of applying these principles to drive measurable improvements.
 </li>
 <li>
 Understanding of procurement and supply chain flows, with the ability to embed best practices and ensure regulatory and policy compliance.
 </li>
 </ul>
 
 
</div>

Performance Specialist

Key Responsibilities<ul><li>Analyze business performance, identify trends, and highlight improvement opportunities.</li><li>Define and implement relevant KPIs.</li><li>Develop clear, detailed process maps and documentation using standard BPMN methodology.</li><li>Identify inefficiencies, control gaps, and opportunities for automation or enhancement.</li><li>Collaborate with stakeholders to understand business requirements and validate process improvements.</li><li>Provide recommendations and support implementation planning for future-state processes.</li><li>Deliver findings and recommendations in structured presentations and reports.</li><li>Develop and execute initiatives that enhance service quality and operational efficiency through service management best practices.</li><li>Drive process excellence by identifying, developing, and implementing streamlined processes across the organization.</li><li>Lead the Continuous Improvement function to embed a culture of innovation and data-driven decision-making.</li><li>Develop process in line with of ISO 9001, iso 14001, iso 27001, iso 45001, cyber security /GDPR and ESG/sustainability</li><li>Lead auditor and experience in implementing iso 9001, iso 14001, iso 27001, iso 50001.</li></ul>Skills: A Post graduate or bachelor&rsquo;s degree in business or related field or an MBA.<ul><li>A minimum of10 years of experience in business analysis or a related field.</li><li>Strong proficiency in process modelling tools (e.g., Miro, Visio, Aris etc).</li><li>Process improvement and optimization- Data analysis and reporting- Project management- Change management- Process auditing/compliance/ISO auditor- Training and user support- Strong problem-solving and critical thinking abilities</li><li>Strong knowledge of ITIL, Lean, Six Sigma, or similar methodologies.</li><li>Excellent leadership, communication, and interpersonal skills.</li></ul>Job Type: Full-timePay: AED10,000.00 - AED12,000.00 per month

Sr Business analyst and Management Consultant

Turner & Townsend Pty Limited

<div>Company Description 
Turner &amp; Townsend is a global professional services company with over 22,000 people in more than 60 countries. 
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people&rsquo;s lives. Working in partnership makes it possible to deliver the world&rsquo;s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. 
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
We are majority-owned by CBRE Group, Inc., the world&rsquo;s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner &amp; Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. 
Please visit our website: www.turnerandtownsend.com 
Job Description 
A results-driven consultant specializing in lean transformation, process optimization, and supply chain efficiency. This role focuses on diagnosing operational challenges, designing streamlined processes, and implementing performance improvement strategies across infrastructure, industrial, and public sector projects.
Key Responsibilities:<ul><li>
Support and facilitate process mapping workshops and value stream analysis</li><li>
Design and implement lean-based process improvements across various sectors</li><li>
Conduct current and future state assessments to identify inefficiencies and opportunities</li><li>
Support capital project optimization through data-driven diagnostics and stakeholder engagement</li><li>
Develop and apply performance management frameworks and KPIs</li><li>
Collaborate with cross-functional teams to ensure alignment and adoption of new processes</li><li>
Operate in public sector in the Middle East to support transformation initiatives</li></ul> 

Qualifications 
Core Competencies:<ul><li>
Lean Transformation &amp; Value Stream Mapping</li><li>
Process Design &amp; Optimization</li><li>
Supply Chain Management</li><li>
Change Management &amp; Transition Planning</li><li>
Stakeholder Communication &amp; Engagement</li><li>
Performance Measurement &amp; KPI Development</li><li>
Agile &amp; Scrum Project Delivery</li><li>
Data Analysis &amp; Visualization (Power BI, MS Visio, Miro)</li></ul>
Ideal Candidate Background:<ul><li>
Dubai/UAE Based</li><li>
Supply Chain Management background/ certification</li><li>
Lean Certification</li><li>
Engineering or technical undergraduate degree</li><li>
Transport Background</li><li>
Certified Agile Scrum Master &amp; APM PMQ</li><li>
Strong analytical, facilitation, and communication skills</li><li>
Experience working with Middle East government entities is a strong asset</li><li>
Arabic Speaking</li></ul> 

Additional Information 
Turner &amp; Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
Please find out more about us at www.turnerandtownsend.com/
#LI-AD1
Join our social media conversations for more information about Turner &amp; Townsend and our exciting future projects:
Twitter
Instagram
LinkedIn
It is strictly against Turner &amp; Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner &amp; Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner &amp; Townsend personal e-mail accounts, are considered property of Turner &amp; Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner &amp; Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
I'm interested<div></div>
Join our social media conversations for more information about Turner &amp; Townsend and our exciting future projects:
Twitter
Instagram
LinkedIn

It is strictly against Turner &amp; Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner &amp; Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner &amp; Townsend personal e-mail accounts, are considered property of Turner &amp; Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner &amp; Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.</div>

Consultant / Senior Consultant – Lean Transformation & Process Optimization

Richemont

<div>
 
 Job Title:
 
 HRIS Specialist MEIAT
 
 
 
 Reports To:
 
 HR Operations Project Lead
 
 
 
 Purpose
 
 
 
 The HRIS Specialist for the MEIA region is responsible for Level 2 support and local configuration, administration, maintenance, of the regional systems such as SAP HR/Payroll, Workday HCM/TA/TM. The role ensures system integrity, compliance with local regulatory requirements, across the region.
 
 
 
 How will you make an impact?
 
 
 
 System Administration &amp; Configuration
 
 
 <ul>
 <li>
 Administer, configure, and maintain HR / Payroll platforms within the MEIAT region including SAP Payroll, Workday HCM, including Core HR, Talent, and Payroll integrations.
 </li>
 <li>
 Manage role-based security access, user provisioning, and audit compliance across SAP and Workday platforms.
 </li>
 <li>
 Support system upgrades, patches, releases, and testing activities for HRIS and payroll modules.
 
 
 </li>
 </ul>
 Technical Support &amp; Issue Resolution
 
 
 <ul>
 <li>
 Provide Tier 2 support for HRIS and Payroll-related technical issues across the MEIAT region.
 </li>
 <li>
 Troubleshoot system errors, data discrepancies, integration failures, and coordinate with IT, vendors, or group HRIS teams for resolution.
 </li>
 <li>
 Serve as regional contact for Workday and SAP tickets, escalating to Group HRIS (L3) team as required.
 
 
 </li>
 </ul>
 Integrations &amp; Reporting
 
 
 <ul>
 <li>
 Manage integrations between Workday/SAP and third-party payroll vendors, benefits providers, and time/attendance systems.
 </li>
 <li>
 Validate inbound and outbound HRIS interfaces to ensure accuracy and compliance with data privacy requirements.
 </li>
 <li>
 Develop and deliver custom HR and payroll reports (Workday Report Writer, SAP Ad Hoc queries).
 </li>
 <li>
 Provide workforce analytics and dashboards to HRBPs, Finance, and leadership teams.
 
 
 </li>
 </ul>
 Compliance &amp; Governance
 
 
 <ul>
 <li>
 Ensure compliance with MEIA-specific labor laws, tax regulations, and data privacy legislation (e.g., GDPR, DIFC/UAE, South Africa POPIA, India DPDP Act).
 </li>
 <li>
 Support internal and external audits, preparing evidence of system and payroll controls.
 </li>
 <li>
 Maintain accurate system documentation, including process flows, SOPs, and configuration logs.
 
 
 </li>
 </ul>
 Process Improvement &amp; Projects
 
 
 <ul>
 <li>
 Support HR Operations Projects Lead with Digital and improvement projects, ensuring alignment with group standards while addressing local business needs.
 </li>
 <li>
 Identify opportunities for automation, self-service, and digital HR process improvements.
 </li>
 <li>
 Provide end-user training and support to HR teams and line managers to ensure effective system adoption.
 
 
 </li>
 </ul>
 
 Key Qualifications
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in human resources, Information Systems, Computer Science, or related field.
 </li>
 <li>
 HRIS, Payroll, or Workday/SAP certifications preferred.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 5+ years of HRIS experience with a focus on Workday HCM and SAP HR/Payroll modules.
 </li>
 <li>
 Hands-on experience in regional HR/Payroll operations support across MEIA countries.
 </li>
 <li>
 Strong knowledge of local HR/payroll regulatory requirements across Middle East, India, and Africa.
 </li>
 <li>
 Proven experience in managing system integrations, security roles, and reporting.
 </li>
 <li>
 Project management experience in HR system implementation or upgrades.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong technical knowledge of Workday HCM (Core HR, Payroll, Reporting) and SAP HR/Payroll modules.
 </li>
 <li>
 Proficiency in HR reporting tools (Workday Report Writer, SAP Ad Hoc Query, Excel, Power BI).
 </li>
 <li>
 Knowledge of payroll interfaces, time management systems, and vendor integrations.
 </li>
 <li>
 Excellent troubleshooting, problem-solving, and analytical skills.
 
 
 </li>
 </ul>
 Competencies
 
 
 <ul>
 <li>
 Analytical &amp; Detail-Oriented
 </li>
 <li>
 Strong Business Acumen in HR/Payroll
 </li>
 <li>
 Collaboration &amp; Influencing Skills
 </li>
 <li>
 Adaptability in Multi-Country Environments
 </li>
 <li>
 Continuous Improvement Mindset
 </li>
 <li>
 High Integrity &amp; Confidentiality with Employee Data
 </li>
 </ul>
</div>

HRIS Specialist (Temporary Contract)

Krones Middle East Africa FZCO

<div><div><div><div><div>We are seeking a detail-oriented and proactive Warehouse Operations &amp; Quality Specialist to oversee daily warehouse activities while ensuring strict adherence to quality assurance standards. This role plays a key part in maintaining operational efficiency, regulatory compliance, and continuous improvement across warehouse functions.</div> 
</div><div>
</div></div></div><div><div><div><div>Your tasks
<ul><li>Manage and coordinate daily warehouse operations including receiving, storage, picking, packing, and shipping.
</li><li>Develop, implement, and maintain quality assurance processes in line with company standards, customer expectations, and regulatory requirements.</li><li>Conduct quality checks on inbound and outbound goods, ensuring compliance with Krones specifications (dimensions, characteristics, and standards).
</li><li>Perform regular audits and inspections to ensure adherence to safety, operational procedures, and customs regulations.
</li><li>Collaborate with cross-functional teams (procurement, production, logistics, engineering, etc.) to resolve reclamations and streamline workflows.
</li><li>Analyse operational data to identify performance gaps and drive process improvements for efficiency and cost-effectiveness.
</li><li>Train warehouse staff on quality inspection protocols, safety standards, and operational best practices.
</li><li>Ensure proper handling, labelling, and storage of materials to prevent damage, contamination, or quality deviations.
</li><li>Support the implementation of Lean, Six Sigma, and other continuous improvement initiatives.
</li><li>Maintain accurate documentation and generate reports on KPIs, quality metrics, and compliance status for management review.</li></ul>
</div><div>Your profile
<ul><li>Bachelor&rsquo;s degree in Mechanical or Industrial Engineering.
</li><li>Minimum 5 years of experience in warehouse operations, with a strong focus on quality assurance.
</li><li>Proficient in WMS/ERP systems and knowledgeable in quality control and compliance standards.
</li><li>Hands-on experience with Lean, Six Sigma, or other continuous improvement methodologies.
</li><li>Strong analytical, problem-solving, and organizational skills.
</li><li>Excellent communication and interpersonal abilities.
</li><li>Travel Requirement ~ 40% locally to warehouse facilities</li></ul></div></div></div></div></div>

Warehouse Operations & Quality Specialist

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