project manager

project engineer

qa/qc engineer

project coordinator

marketing specialist

process improvement specialist

ISO Management Consultancy

About the jobWe are seeking a highly motivated arabic speaking Business Process Improvement Specialist to join our team and lead initiatives that enhance the end-to-end customer experience. This role is responsible for analyzing key customer interactions, identifying pain points, and driving process enhancements across various functions including operations, IT, call centers, and last-mile delivery. The ideal candidate is customer-centric, data-driven, and experienced in continuous improvement methodologies.Should have sound knowledge of visio and business process mapping and iso 9001Key Responsibilities<ul><li>Map and analyze customer interactions across multiple touchpoints.</li><li>Identify friction points and operational inefficiencies in the customer journey.</li><li>Design and implement improvements to reduce customer effort, improve first-time resolution rates, and shorten turnaround times.</li><li>Optimize processes with the customer at the center of all initiatives.</li></ul>Work closely with teams across operations, IT, customer service, and last-mile delivery to embed Customer service &amp; exceelence goals into process design.<ul><li>Use metrics such as NPS, CSAT, and service-level data to identify trends and prioritize areas for improvement.</li><li>Collaborate with the Strategy team to define and monitor key service KPIs, including complaint resolution time and customer wait time.</li><li>Ensure all process changes align with established customer experience standards.</li><li>Maintain and update SOPs for all relevant customer-facing functions.</li><li>Incorporate insights from customer surveys, social listening tools, and frontline staff into process redesigns.</li></ul>Promote a mindset of continuous, customer-focused improvement across the organization through workshops and engagement programs.Qualifications &amp; ExperienceEducation<ul><li>Bachelor&rsquo;s degree in Industrial Engineering, Business Administration, or a related field.</li></ul>Certifications<ul><li>Lean Six Sigma (Green Belt or higher), Kaizen, BPM, or ISO Quality Management Systems certification preferred.</li><li>Knowledge and experience of BPMN tools</li></ul>Experience<ul><li>3&ndash;5 years in process improvement, operational excellence, or customer experience roles.</li><li>Experience in insurance ,real estate , or service-based industries is highly desirable.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED8,000.00 per month

Process Improvement Specialist

<div>
 
 Support in implementing process and service improvement interventions aimed at achieving sustainability, compliance, governance, communication and people experience through collaboration with all HR stakeholders to achieve efficient and rewarding employee experience across employee lifecycle dimensions.
 
 
 
 
 
 Support in the implementation of process and service improvement projects to deliver the HR strategic agenda aimed to increase productivity, agile process and efficiency with greater employee experience;
 
 
 Identify and establish process efficiencies to improve employee experience; focus on business continuity and lean process, that leads to customer satisfaction, by using Lean Six Sigma methodologies.
 
 
 Support in implementation of opportunities to integrate HR service delivery into digital platform, thereby improving both operational excellence and strategic impact of the HR function over time.
 
 
 Administer quality assurance (management &amp; control) to ensure internal and external audit compliance with continuous monitoring capabilities across process, system and data landscape is established.
 
 
 Support internal HR governance framework that supports compliance with legal and ethical obligations relating to people management practices in collaboration with all HR stakeholders and other relevant internal stakeholders to comply with compliance and regulatory requirements.
 
 
 Monitor various HR process risk and compliance by establishing an internal quality and control framework for the efficiently functioning of all processes across all sections within HR.
 
 
 Support in evaluating the process risk profiles, promote awareness at the appropriate management levels, take steps to mitigate risk identified, develop disciplines to be implemented and procedures to be followed, establish accountability for implementation and continuously monitor and improve the effectiveness of internal control, that responds effectively to strategic, regulatory &amp; operational needs.
 
 
 Ensure update of the quality management system database to ensure all process and procedures are up-to-date, including maintenance of process change; undertake periodic reviews to identify any gaps, preventive measures and control
 
 
 Support in planning and execution of internal audits to ensure current certifications are maintained and renewed annually of HR and other Business departments, and support expansion of ISO standards, as applicable;
 
 
 Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.
 
 
 Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.
 
 
 All the above accountabilities including but not limited to any additional/new tasks or responsibilities assigned by the line Manager.
 
 
 
 
 
 
 Education:
 
 
 
 Education Minimum bachelor's degree in HR/IT, Business Administration, or related field.
 
 
 Lean Six Sigma Specialist
 
 
 Certified ISO Lead Auditor
 
 
 
 
 
 
 Work experience:
 
 
 
 Minimum 3 years of experience in supporting in process analysis and efficiencies, redesign initiatives utilizing lean methodology and project management
 
 
 Experience in driving HR Digital and automation projects is essential.
 
</div>

Senior Officer – HR Excellence

CROZIO

We are seeking a Business Process Analyst to support a digital transformation initiative for a leading government client in the UAE.<ul><li>Map, analyze, and redesign existing business processes using BPMN 2.0 standards.</li><li>Identify process bottlenecks, inefficiencies, and improvement opportunities through Lean Six Sigma methodologies (DMAIC / Kaizen).</li><li>Develop and implement continuous improvement frameworks to enhance productivity and reduce costs.</li><li>Collaborate with cross-functional teams (IT, Operations, Finance, HR, Sales) to gather requirements and define business needs.</li><li>Support automation initiatives using tools like n8n, Power Automate, UiPath</li><li>Define and track KPIs and performance metrics to measure the effectiveness of process changes.</li><li>Prepare detailed SOPs, process documentation, and workflow diagrams for process governance.</li><li>Assist in ERP/CRM implementation and ensure process alignment across digital systems.</li><li>Conduct training and awareness sessions on Lean and Continuous Improvement practices.</li><li>Partner with leadership to translate strategic goals into actionable process improvement initiatives.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Business Administration, Engineering, Computer Science, or related field.</li><li>Lean Six Sigma Green Belt or higher certification (preferred).</li><li>3&ndash;6 years of experience in process analysis, optimization, or business transformation.</li><li>Strong knowledge of BPMN, SOP creation, and KPI tracking.</li><li>Familiarity with workflow automation tools (n8n, UiPath, Power Automate, Odoo, etc.).</li><li>Excellent problem-solving, analytical, and communication skills.</li><li>Experience in government, manufacturing, logistics, or service industries is a plus.</li></ul>Key Attributes<ul><li>Continuous learner with a process-oriented mindset.</li><li>Strong business acumen with the ability to challenge existing processes constructively.</li><li>Detail-oriented, proactive, and highly organized.</li><li>Capable of working both independently and collaboratively.</li></ul>Preferred Certifications<ul><li>Lean Six Sigma Green Belt / Black Belt</li><li>Business Process Management (BPMN 2.0)</li><li>Continuous Improvement Practitioner</li><li>AI for Process Automation (optional but advantageous)</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current monthly or annual salary (in AED or your local currency)?</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Business Process Analyst

Budsbear LLC

We are seeking an analytical and detail-oriented Process Consultant to join our client&rsquo;s team in Dubai. In this role, you will lead end-to-end process assessments, design optimized workflows, and implement structured solutions that enhance operational efficiency across various business functions. You will collaborate with client stakeholders to align processes with strategic objectives, ERP capabilities, and industry best practices, ensuring measurable improvement in performance and governance.Duties and Responsibilities Conduct comprehensive &ldquo;As-Is&rdquo; process assessments across Sales, Operations, Finance, and HR functions. Map end-to-end workflows and cross-functional interactions to identify bottlenecks, redundancies, and improvement areas. Collaborate with stakeholders to understand business goals, challenges, and operational dynamics. Design &ldquo;To-Be&rdquo; processes aligned with organizational objectives and ERP capabilities. Develop Standard Operating Procedures (SOPs), Role &amp; Responsibility (R&amp;R) matrices, and review frameworks. Assist in organization structure design to ensure accountability and clarity across departments. Define and establish Key Performance Indicators (KPIs) linked to business goals. Evaluate ERP systems and digital tools for alignment with process needs. Identify system and functional gaps, collaborating with technical teams to recommend or implement solutions. Support system testing, user training, and post-implementation adoption for smooth deployment. Partner with client teams to drive change management and transition to new processes. Conduct workshops and training sessions to foster understanding and ownership among users. Monitor and evaluate implemented processes for sustainability and continuous improvement. Lead Root Cause Analysis (RCA) and implement Corrective and Preventive Actions (CAPA). Establish frameworks for ongoing process performance monitoring and refinement.Required Qualifications and Skills Bachelor&rsquo;s degree in Business, Engineering, or a related field (MBA preferred). 3&ndash;6 years of experience in business process consulting, ERP implementation, or management consulting. Strong understanding of business process design, organization structures, and ERP systems. Analytical mindset with the ability to derive insights from operational data. Excellent communication, facilitation, and stakeholder management skills. Strong data analysis and documentation abilities. Proficiency in MS Office tools; exposure to ERP systems preferred. High attention to detail, structured thinking, and strong process discipline. Effective verbal communication and presentation skills. Comfortable engaging with senior management and working across client locations.Preferred Qualifications Experience in industries such as trading, projects, manufacturing, or services. Exposure to digital transformation or process automation projects.Other Details Must be within a commutable distance of Dubai.Flexible to travel across GCC and work on client site(s) for longer periodsJob Type: Full-timePay: AED6,500.00 - AED8,000.00 per monthApplication Deadline: 21/10/2025 Expected Start Date: 31/10/2025

Business Process Consultant

Thrifty Car Rental UAE

<div>
 
 This position is a crucial, high-impact role responsible for the
 
 design, documentation, and continuous improvement of all critical processes
 
 . Key activities include
 
 creating detailed policies, process flowcharts, identifying opportunities for automation
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Create, maintain, and enforce comprehensive Policies and Procedures (PNP)
 
 for all critical activities.
 </li>
 <li>
 
 Develop detailed Process Notes and flowcharts
 
 for business tasks, system-related procedures, and reporting routines to ensure consistency, accuracy, and ease of cross-training.
 </li>
 <li>
 Identify opportunities for process improvement and automation within each department and cross-functionally, driving efficiency and control.
 </li>
 <li>
 Ensure all processes and documentation are compliant with internal control standards and external regulatory requirements (e.g., GAAP, IFRS).
 </li>
 <li>
 Serve as a subject matter expert on documented processes, training team members and internal partners as necessary.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 
 Minimum 5+ years
 
 of progressive experience in a finance, accounting, audit, or process improvement role, with a significant focus on
 
 documenting and implementing financial policies and procedures
 
 .
 </li>
 <li>
 Proven experience in
 
 mapping, redesigning, and optimizing business processes
 
 </li>
 <li>
 Demonstrated knowledge of
 
 internal controls design and application
 
 </li>
 <li>
 
 Bachelor&rsquo;s degree
 
 in Accounting, Finance, Business Administration, or a related field.
 </li>
 <li>
 Qualified Chartered Accountant (CA)
 </li>
 </ul>
</div>

Financial Process Analyst

Amazon

<div>
 
 Description
 
 
 
 Our last-mile delivery partners are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be. As a Payments Specialist, you&rsquo;ll make sure we process and pay our partners accurately and on time. You&rsquo;ll build connections with the local stakeholders (finance, OTR, Tax, BC teams) and help put processes in place for timely and accurate delivery of information required for payment processing.
 
 
 Key job responsibilities
 
 
 We are looking for a Payments Specialist, who will be responsible for ensuring timely and accurate payments to our partners.
 
 
 
 Key Functions For The Role Include
 
 
 
 Create and drive Payment processes to DSPs.
 
 
 Develop relationship with stakeholders and define mechanisms for accurate and timely processing of payments.
 
 
 Track payment accuracy and timeliness to secure business sustainability
 
 
 A day in the life
 
 
 You&rsquo;ll be based in the corporate office. Being in the corporate office allows you to stay close to every part of the payments and means you have access to the key teams that will drive payment inputs and approvals.
 
 
 This role is all about processing payments and ensuring DSPs are paid accurately and on time.
 
 
 
 About The Team
 
 
 
 Amazon Logistics, or AMZL, handles &lsquo;last mile&rsquo; delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers&rsquo; delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Advance SQL skills are mandatory
 </li>
 <li>
 Experience accounting and/or finance is a plus
 </li>
 <li>
 Experience interpreting data and making business recommendations
 </li>
 <li>
 Experience driving roadmap strategy and on-ground implementation navigating across stakeholders
 </li>
 <li>
 Experience working across functional teams and senior stakeholders
 </li>
 <li>
 Effective email writing and communication skills
 </li>
 <li>
 Intermediate excel and data analysis skills
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 Writing skills, influence skills, ability to structure an argument to make it brief and complete, clear and concise (to the point) communication
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Amazon Middle East and North Africa FZ-LLC
 
 
 Job ID: A3059446
</div>

Data Analyst , Delivery Experience and Payments and Value Added Services

Emirates Flight Catering

<div>
 
 
 Job Title:
 
 Safety Assistant
 
 
 
 
 
 
 Business Unit Purpose:
 
 
 
 To implement and enhance Occupational Health and Safety (OHS) practices in alignment with ISO 45001:2018 standards across the EKFC Group, ensuring a safe and compliant work environment.
 
 
 
 
 
 
 Job Purpose
 
 
 
 To assist in the continuous monitoring and assessment of health and safety practices across EKFC premises, identifying hazards and minimising the risk of accidents. The role supports ISO 45001:2018 certification compliance and legal adherence under the guidance of the Safety Specialist, helping to reduce workplace incidents and improve overall safety performance.
 
 
 
 
 
 
 Key Result Areas
 
 
 <ul>
 <li>
 Conduct random inspections and audits across EKFC premises and operations to identify hazards and risks. Inform relevant departments and the Safety Specialist of findings, recommend corrective actions, and follow up to ensure implementation.
 </li>
 <li>
 Monitor assigned departments&rsquo; OHS performance and work with HODs, supervisors, and staff to set improvement objectives. Evaluate environmental conditions (e.g., ventilation, lighting, noise, exhaust systems) that may affect employee well-being and productivity.
 </li>
 <li>
 Periodically check the calibration and condition of portable electrical safety equipment used by the safety team.
 </li>
 <li>
 Support the Safety Specialist in ensuring fire emergency systems and equipment are in working order. Coordinate with external fire service providers and assist in fire evacuation drills.
 </li>
 <li>
 Conduct inspections of emergency exits, fire drills, and first aid kits to ensure compliance with checklists and standards. Take prompt corrective action where needed.
 </li>
 <li>
 Monitor contractor compliance with EKFC&rsquo;s safety policies through random inspections of contractor work areas. Report breaches to the Safety Specialist.
 </li>
 <li>
 Prepare daily shift reports detailing safety issues, observations, and actions. Keep the Safety Specialist informed of facility conditions and non-conformance risks.
 </li>
 <li>
 Assist line managers in incident reporting and accident investigation. Provide timely and accurate safety-related information to facilitate follow-up and preventive measures.
 </li>
 <li>
 Update safety noticeboards regularly and ensure safety posters are in good condition, clearly visible, and up to date.
 </li>
 <li>
 Conduct toolbox talks and support safety awareness campaigns, cascades, and internal programs led by the Safety Specialist to foster a strong safety culture.
 </li>
 <li>
 Attend Health and Safety Committee meetings. Monitor the implementation and effectiveness of corrective actions and enforce safety compliance in the absence of the Safety Specialist.
 </li>
 <li>
 Conduct toolbox training on safety topics related to workplace incidents and trends, aiming to reinforce best practices and reduce recurrence.
 </li>
 <li>
 Promote and apply ISO 45001:2018 OHS standards in daily activities and ensure all tasks are performed by EKFC policies and departmental procedures.
 </li>
 </ul>
 
 
 
 
 
 Job Context:
 
 
 
 The role operates in a complex, fast-paced environment that includes catering, aviation, and manufacturing operations. The position requires flexibility to work shifts and provide safety support during 24/7 operational periods, including on-call and hotline support as needed.
 
 
 
 
 
 
 Knowledge, Skills &amp; Minimum Experience:
 
 
 
 
 Educational Qualifications:
 
 
 <ul>
 <li>
 NEBOSH International or General Certificate in Occupational Health and Safety (Mandatory)
 </li>
 <li>
 ISO 45001:2018 Lead Auditor Certification (Preferred)
 </li>
 </ul>
 
 
 Work Experience:
 
 
 <ul>
 <li>
 Minimum of 3 years of relevant experience in a similar role
 </li>
 <li>
 Experience in large-scale industrial, catering, or aviation environments is desirable
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 In-depth knowledge of OHS legislation and industry best practices
 </li>
 <li>
 Strong communication skills in English (verbal and written)
 </li>
 <li>
 Attention to detail and the ability to identify and address safety risks
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, Word, PowerPoint)
 </li>
 <li>
 Ability to work independently with minimal supervision
 </li>
 <li>
 Strong planning, time management, and organisational skills
 </li>
 <li>
 Commitment to continuous improvement and proactive problem-solving
 </li>
 </ul>
 
 
</div>

Safety Assistant

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