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process improvement specialist

CROZIO

We are seeking a Business Process Analyst with a passion for process optimization, continuous improvement, and digital transformation. The ideal candidate will possess a strong understanding of Lean Six Sigma principles, process modelling, and automation tools to analyze, streamline, and enhance organizational workflows.

The role requires a blend of analytical thinking, technical capability, and strong communication skills to drive operational excellence across departments.

Key Responsibilities

Map, analyze, and redesign existing business processes using BPMN 2.0 standards.

Identify process bottlenecks, inefficiencies, and improvement opportunities through Lean Six Sigma methodologies (DMAIC / Kaizen).

Develop and implement continuous improvement frameworks to enhance productivity and reduce costs.

Collaborate with cross-functional teams (IT, Operations, Finance, HR, Sales) to gather requirements and define business needs.

Support automation initiatives using tools like n8n, Power Automate, UiPath, or Odoo Workflow.

Define and track KPIs and performance metrics to measure the effectiveness of process changes.

Prepare detailed SOPs, process documentation, and workflow diagrams for process governance.

Assist in ERP/CRM implementation and ensure process alignment across digital systems.

Conduct training and awareness sessions on Lean and Continuous Improvement practices.

Partner with leadership to translate strategic goals into actionable process improvement initiatives

Business Process Analyst (Lean Six Sigma Preferred)

QUINTICA GROUP FZ LLC

Duties and Responsibilities
Responsibilities:
<ul>
<li>Serve as a process expert for the relevant project implementation.</li>
<li>Facilitate sessions to gather and document business requirements, create requirements traceability to assist with development and testing.</li>
<li>Collaborate with clients to define and/or understand Service Now processes, leveraging your deep understanding of functional areas and technology implementations.</li>
<li>Lead process and requirements workshops, working closely with clients to identify their needs for implementing best practice frameworks embedded in the technology solutions.</li>
<li>Support and guide key stakeholders throughout the engagement, ensuring their requirements are met and their expectations exceeded</li>
<li>Support clients to lead the organisation change initiative.</li>
<li>Contribute to developing and testing solutions, collaborating with technical resources to deliver high-quality results.</li>
<li>Act as a trusted advisor to clients, providing insights and recommendations to drive their business forward</li>
<li>Juggle multiple projects and initiatives simultaneously, delivering exceptional results within deadlines.</li>
</ul>
Duties:
<ul>
<li>Lead &amp; collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes</li>
<li>Analyse and map current business processes to identify opportunities for optimisation and automation.</li>
<li>Build, test and implement process improvements in collaboration with cross functional teams.</li>
<li>Design and develop new process models and workflows to drive efficiency and effectiveness across the client s value chain according to the best practices in the industry.</li>
<li>Collaborate with project managers to ensure that project timelines are met.</li>
<li>Maintain Process Improvement Logs Requirements and acceptance criteria for Future (TO BE) business processes and customer journeys</li>
<li>Develop and implement process metrics to track and analyse process performance and identify opportunities for continuous improvements</li>
<li>Communicate process changes, requirements and timelines across the organisation to all relevant stakeholders</li>
<li>Provide necessary expertise and support to other departments as necessary.</li>
<li>Lead, Mentor and Support Process Consultants and Associate Process Consultants</li>
<li>Promote continuous improvement practices, constantly seeking ways to enhance our delivery and engagement materials.</li>
<li>Ensure quality documentation standards are adhered to by checking documentation evidencing the deliverable for completeness and correctness before submitting to the Project Team and Stakeholders</li>
</ul>
Key Measures and Targetsbr
<ul>
<li>Customer Satisfaction (CSAT Score of Projects 4,2 out of 5)Net Promoter Score (NPS Score &gt; XX )Meeting Project Timelines as per Project plan</li>
<li>Service Now and relevant technology upskilling and certifications</li>
<li>Internal Process Improvements</li>
<li>Contribution to Innovation</li>
</ul>

Senior Process Architect

Ports, Customs & Free Zone Corporation

<div>
 
 
 Job Purpose
 
 
 
 This role is responsible for executing tasks related to quality and process management frameworks. This role focuses on conducting initial quality audits, collecting and analyzing quality data, supporting improvement initiatives, and enhancing process efficiency.
 
 
 
 
 
 
 Key Accountabilities
 
 
 <ul>
 <li>
 Assist in development of comprehensive policies, processes, and systems management framework in coordination with the Business units, ensuring alignment with organizational strategies and compliance.
 </li>
 <li>
 Support the execution and improvement of the organizational process maturity in PCFC periodically.
 </li>
 <li>
 Implement the process improvement cycle based on best practices and approved standards.
 </li>
 <li>
 Implement comprehensive policies, processes, and systems for quality management aligned with organizational strategies.
 </li>
 <li>
 Conduct quality improvement plans and initiatives to enhance operational efficiency across PCFC.
 </li>
 <li>
 Ensure compliance with all relevant local and international standards requirements and stay updated on best practices and new standards in quality management.
 </li>
 <li>
 Prepare the process and Quality audit plans and make sure to publish it for all concerned departments and make sure that they are well prepared for the audit.
 </li>
 <li>
 Execute the quality management systems audit plan after the coordination with the business units and prepare the audit report with the findings and observations, compliance, and address non-conformities.
 </li>
 <li>
 Follow up the implementation of corrective actions based on Quality and Process audit outcomes with business units.
 </li>
 <li>
 Measure and review key process performance indicators, driving effectiveness, efficiency, and streamlining operations in coordination with business units.
 </li>
 <li>
 Measure the effectiveness of quality management systems through audits, reviews, and assessments to identify opportunities for continuous improvement.
 </li>
 <li>
 Collect the data to identify trends, and report on performance against quality metrics.
 </li>
 <li>
 Assist in document, catalog, and report of quality and process management systems and audit outcomes, developing and implementing corrective and improvement plans.
 </li>
 <li>
 Conduct the external researches to benchmark against global best practices in quality management, adopting and integrating new standards as necessary.
 </li>
 <li>
 Prepare periodic reports that highlightes progress and achievements and rais it to the line manager.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 Bachelor degree in Business Management or a related field, or equivalent.
 
 
 Excellent knowledge of governance principles and good practices in the public sector or a relevant field.
 
 
 2-3 years of experience within relevant field
 
 
 Arabic Speaker is a Must
 
</div>

Executive - Corporate Quality

Veralto

About Us OTT HydroMet is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility : where the work you do has an everyday impact on the resources and essentials, we all rely on, and where you ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we re Safeguarding the World s Most Vital Resources and building rewarding careers along the way. Imagine yourself Doing meaningful work that makes an everyday impact on the world around you. Collaborating with a vibrant, diverse, global team. Contributing to a brighter, more sustainable future. It s possible with a role at OTT HydroMet , where you ll have the chance to shape the future of your career and the future of our planet. In a world increasingly focused on how humans can responsibly live within our environment, OTT HydroMet , a Veralto company, is on the frontlines of creating the critical water and weather solutions that ensure a safer future for us all. By partnering with our customers around the world, we help detect floods, make solar power more efficient, protect the environment, and ultimately save lives. Our collaborative, diverse team is made up of engineers and scientists, marketers and researchers; people who ve been in the industry for decades or have just arrived with fresh ideas. We re driven by a love of problem-solving and inventive thinking, and by the unique impact our customers make on people s everyday lives. Bringing our global team together within our renowned brands affords us unsurpassed strength and expertise in meteorology and hydrology and gives you the chance to build a meaningful career, with work that makes an everyday impact and a culture that prioritizes your growth and development. We are looking for an experienced and proactive Senior Calibration Technician to join our Dubai-based team. This role is crucial for overseeing and executing calibrations of OTT HydroMet Pyranometers and related devices, while also taking a leadership role in driving operational excellence, supporting regional growth, and optimizing calibration lab performance. The Senior Calibration Technician will play a pivotal role in reporting key performance metrics such as Revenue and On-Time Delivery (OTD) , applying lean methodologies to streamline operations, offering local technical support , and expanding calibration volumes across the region. Key Responsibilities: Perform and oversee calibrations of OTT HydroMet Pyranometers and similar solar radiation instruments in accordance with industry standards. Ensure timely, high-quality service aligned with On-Time Delivery (OTD) targets and calibration accuracy expectations. Support administrative processes including calibration documentation, customer communication, and timely invoicing. Manage logistics around the movement of instruments into and out of the calibration lab. Track, analyze, and report Revenue and OTD metrics to local and regional management on a regular basis. Identify, lead, and implement process improvements using Lean principles and continuous improvement methodologies . Provide local technical support to customers and internal stakeholders, including troubleshooting and technical guidance. Actively engage in expanding calibration volume by identifying regional opportunities, supporting business development efforts, and ensuring service readiness. Mentor junior technicians and support skill development within the local team. Maintain calibration equipment and ensure compliance with quality standards and audit requirements. Key Performance Indicators (KPIs): On-Time Delivery (OTD) of calibration services Revenue reporting accuracy and growth Calibration Accuracy and Quality Customer Satisfaction and Technical Support Responsiveness Process Optimization and Lean Implementation Increase in Regional Calibration Volume Timeliness of Invoicing Qualifications &amp; Experience: Degree or Diploma in Electrical Engineering or related technical field (required) Minimum 3 5 years of experience in calibration, preferably in the solar energy industry Experience with Kipp &amp; Zonen or similar solar radiation instruments (preferred) Proven experience in reporting operational metrics and leading process improvements Familiarity with Lean/Six Sigma tools and methodology (certification is a plus) Skills Required: Excellent spoken and written English Strong analytical, organizational, and leadership skills Proficiency in MS Office (especially Excel for reporting) Customer-oriented mindset with strong communication skills Ability to manage multiple priorities with attention to detail Self-driven and proactive with a passion for continuous improvement At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Senior Calibration Technician

FedEx

Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals.Participates/leads in the design, development and implementation of processes within area of expertise.Presentation SkillsInfluencing &amp; Persuasion SkillsNegotiation SkillsWritten &amp; Verbal Communication SkillsNetworking Skills

Account Executive

Emirates Islamic

<div>Job Responsibility:
<ul><li>To ensure all daily/weekly/fortnightly/monthly reports are prepared and circulated on time.
</li><li>Analyzing and preparing data for management reporting
</li><li>Preparing adhoc presentation or data analysis based on management requirements
</li><li>Proactively arrest revenue leakages and rectification and ensure fee is flowing to correct General Ledger and Responsibility Center
</li><li>Monitor Commercial Banking pipeline, In Principle approval, Credit Proposal submissions, disbursals and utilization for management reporting
</li><li>Monitoring asset portfolio and highlight accounts with early warning signals.
</li><li>Enhanced Control on Covenant Monitoring, Insurance Expires, BCMF (Business Continuity Framework) Reporting, EAR (Early alert ) Reporting, Portfolio Level Compliance on Review Date, Expiry Management and Excess Over limit
</li><li>Portfolio distribution , appropriate mapping and Inter-segment portfolio transfers
</li><li>Active participation in system upgrade, UATs and ensure the same are in line with business requirements
</li><li>Audit review and closure of open points
</li><li>Address delay in process mainly, account opening, remittances and reversals
</li><li>Monthly account opening and maintenance discrepancies are monitored
</li><li>Handling of 4 cheque return and other regulatory requirements within departments scope
</li><li>Review of dormant accounts as part of CB regulations
</li></ul>Job Skills &amp; Qualifications:
<ul><li>Relevant education with minimum of Bachelor&rsquo;s Degree
</li><li>At least 2 years of relevant experience in Sales Effectiveness, Portfolio Monitoring, Process Improvement and Service Quality.
</li></ul>What we offer you:
<ul><li>Competitive salary package
</li><li>Strong emphasis on work-life balance and wellbeing across the bank
</li><li>World-class Learning &amp; Development platform and career development
</li><li>Generous annual leave entitlement and Private Healthcare
</li><li>Preferential banking facilities for employees</li></ul></div>

Assistant Manager - Business Banking

Fly Dubai

To deliver portfolio of projects to drive Business Effectiveness services to flydubai business units concerning productivity improvement, process optimization and fostering a culture of continuous improvement.
KEY RESPONSIBILITIES
<ul>
 <li>Manages the collation of KPI framework (at agreed intervals), in conjunction with FP&amp;A for business units to track business performance against goals and develops action plans to address gaps.</li>
 <li>Executes cross-functional improvement projects and initiatives to ensure that business strategies and objectives are executed efficiently and effectively.</li>
 <li>Executes business improvement projects from conception to completion, ensuring that they are delivered on time, within scope, and on budget.</li>
 <li>Support and participate in the delivery of specific aspects of strategy planning workshops aimed at developing, refining, and aligning business unit strategic direction.</li>
 <li>Collaborates with HR to bring specialist process knowledge and understanding of core business processes to reviews job description interdependencies and highlight role overlaps, gaps, if any.</li>
 <li>Supports evaluation of business CAPEX approvals and ascertain assumptions linked to benefits realization are measurable and appropriate to justify investments.</li>
 <li>Manages corporate KPI for select account areas and continually identify opportunities for departmental process improvements and efficiencies and manage efforts to implement these changes.</li>
 <li>Applies data and performance metrics to assess existing processes and provides recommendations for improvements in coordination with the team.</li>
 <li>Manages stakeholders and account head relationships to ensure buy-in and alignment on business effectiveness initiatives.</li>
 <li>Supports the evaluation and delivery of confidential ad-hoc project requests from CEO / Chief s i.e., Investment opportunities, Make-Buy decisions, Insourcing opportunities etc.</li>
 <li>Supports corporate innovation agenda by defining processes which would benefit from leading edge approaches and collaborate with IT to assess business benefits, drive implementation and ensure benefits realization.</li>
</ul>

Manager - Business Effectiveness

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