project manager

sales engineer

product manager

Sprinklr

<div>
 Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.
 
 
 By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.
 
 
 Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 You will start with owning a small module,responsible for the entire lifecycle of the product starting
 
 
 </li>
 </ul>
 from requirements gathering, working with designers to get the designs done, working with engineering to ensure timely development and then go to market of the same, including support and delivery.
 
 
 <ul>
 <li>
 Working with other PMs, Senior PMs, to create a cross platform productstrategy, giving you an early exposure of other products in Sprinklr.
 </li>
 <li>
 Work as a product consultant, talk to some of the largest brands out there, understand their business use cases and then configure the Sprinklr product for them to ensure they are able to solve their business problems in an optimal manner using Sprinklr product
 </li>
 <li>
 Use product usage data to understand customer pain points and recommend possible solutions to the product team
 </li>
 <li>
 Work as a team to understand product adoption by various brands and establish standard practices to improve adoption
 </li>
 <li>
 Working with other PMs, Senior PMs, to create a cross platform product strategy, giving you an early exposure of other products in Sprinklr.
 
 
 </li>
 </ul>
 
 Required Skills:
 
 
 
 <ul>
 <li>
 Hands on to analyse data quickly to reach relevant insights and understand client needs and map them to concrete solutions
 </li>
 <li>
 Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
 </li>
 <li>
 Skilled at working effectively with cross functional teams in a matrix organization
 
 
 </li>
 </ul>
 
 Why you should Join Sprinklr:
 
 
 
 <ul>
 <li>
 Sprinklrites are here for the opportunity to grow, learn, and affect the industry with incredible ingenuity
 </li>
 <li>
 We focus on our mission: We believe social technology is the future of customer-brand relations across all departments, and we seek to make each of those experiences are excellent at every touchpoint. This is how we all make the world more social together
 </li>
 <li>
 We invest in our people - Sprinklrites passionately, genuinely care aboutseeing one another succeeds in making an impact on the industry. We pride ourselves on having an honest, open environment and a supportive culture where we can take risks together
 </li>
 <li>
 We believe in our product - Sprinklr is the most complete enterprise social technology in the world, and we're not just saying that Forrester Wave said it for us! As such, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside
 
 
 </li>
 </ul>
 
 We focus on our mission
 
 : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:
 
 
 <ul>
 <li>
 Lead a new category of enterprise software that we call Unified-CXM.
 </li>
 <li>
 Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
 </li>
 <li>
 Create a culture of customer obsession, with trust, teamwork and accountability.
 
 
 </li>
 </ul>
 
 We believe in our product
 
 : Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.
 
 
 
 We invest in our people
 
 : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
 
 
 To learn more about employee benefits by region, click here.
 
 
 To learn more about all-things-Sprinklr, visit our candidate resource hub here.
 
 
 
 Why You'll Love Sprinklr:
 
 
 
 We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
 
 
 For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
 
 
 
 We focus on our mission:
 
 We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world&rsquo;s most loved enterprise software company, ever.
 
 
 We believe in our product: Sprinklr was built from the ground up to enable a brand&rsquo;s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 
 
 
 We invest in our people:
 
 At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
 
 
 
 EEO - Our philosophy
 
 : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.
 
 
 Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
 
 
 Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
 
 
 
 Warning about Recruiting Scams:
 
 Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
 
 
 If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
 
 
 External Field
</div>

Product Manager

Henkel

<div>
 
 About this Position
 
 The role is responsible for driving sales and business development for Adhesives across Tapes and Labels in the North &amp; East India region. The position will be based out of the Gurgaon (NCR) office and will require extensive travel across the assigned geography.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 Candidate will be responsible for managing sales &amp; business development for Adhesives in Tapes, Labels, Graphics, Medical segments covering North &amp; East India accounts positioned at Gurgaon NCR Office traveling extensively to cover the Geography.
 </li>
 <li>
 Prospecting for new business opportunities while managing existing customer base of Direct Accounts &amp; Distributors.
 </li>
 <li>
 Drives sales development and growth. Executes local sales plans for assigned accounts in line with SBU strategy to maintain and develop existing / acquire new customers. Maintain control on the payment recovery as Complete Sales Cycle.
 </li>
 <li>
 Work through the sales process to identify, quantify and justify the appropriate value proposition for the individual customer matching their needs with our capabilities to provide a solution.
 </li>
 <li>
 Works closely with Henkel cross functional teams to provide the best customer experience. Application Engineering, Customer Service, Demand Planning, Supply Planning. OTC etc&hellip;
 </li>
 <li>
 Executes customer roadmap and manages / closes respective CRM tool.
 </li>
 <li>
 Supports transactional processes to ensure compliance with corporate standards, e.g. price and contract management in the system.
 </li>
 <li>
 Provides input to Manager on customer needs, business trends, competitive situations in territory.
 </li>
 <li>
 Coordinates with TCS to conduct line trials / resolve customer requests and complaints.
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Minimum 4 years of experience in Sales &amp; business development / Marketing from reputed Institute.
 </li>
 <li>
 Candidate with bachelor's degree in engineering, Science + MBA is preferred.
 </li>
 <li>
 Can also look for candidate from Technical Services Engineers / Process engineers / Product Managers with sales / commercial acumen.
 </li>
 <li>
 Looking for candidate from segments like Adhesives / Chemicals / Printing / Paper Converting / Inks / Coatings / Tapes / Labels / And other Related Industries etc.
 </li>
 <li>
 Candidate with experience into Direct Industrial Sales, Key account management, Distributor Management, share strong interpersonal relationship.
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Global wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
 </li>
 <li>
 Competitive accident and term life policies for up to 3 times annual gross salary
 </li>
 <li>
 Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Sales Engineer

Cushman & Wakefield

<div>
 
 Job Title
 
 
 
 Assistant Project Manager
 
 
 
 Job Description Summary
 
 
 
 This role is responsible for the planning, design, and execution of project. This includes tasks like creating detailed designs, managing construction, and ensuring quality control.
 
 
 
 Job Description
 
 
 
 
 About the Role:
 
 
 
 <ul>
 <li>
 Monitor progress of work with respect to Master project schedule
 </li>
 <li>
 Execute work at site as per the drawings and specification
 </li>
 <li>
 Track and send reminders to all contractors on the delays in schedule from time to time
 </li>
 <li>
 Establish and maintain onsite procedures of record keeping systems including but not limited to daily logs, drawing register, man power break ups safety logs etc.
 </li>
 <li>
 Co-ordination with contractor thereby ensuring quality execution with safety and timely completion of job as per schedule
 </li>
 <li>
 Monitor contractors&rsquo; works as per method statement.
 </li>
 <li>
 Anticipate and flag imminent bottlenecks. Take steps to avoid delays. Furnish necessary reports of critical activities and super critical activities to client. Synchronize construction interface among the various activities
 </li>
 <li>
 Advice contractors in enhancing the resource productivity by implementing various work study techniques
 </li>
 <li>
 Monitor procurement of materials, equipment and labour by contractors with respect to the time schedule and advise them suitable measures for improvement
 </li>
 <li>
 Administration of all contractors and assistance in resolution of differences and disputes, if any arising during the tenure of contract.
 </li>
 <li>
 Check and clear Formwork, Steel and pour card
 </li>
 <li>
 Assist QA/QC &ndash; in &ndash; charge ensuring quality parameters are met
 </li>
 <li>
 Anticipate risks in advance and interact with Planning Manager to mitigate risks
 </li>
 <li>
 Keep track of procurement to ensure supply chain continuity
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 Qualifications
 
 
 </li>
 </ul>
 
 (key Qualifications And Foundational Training)
 
 
 
 
 Competencies
 
 
 
 
 (Critical pre-identification foundational competencies. Refer to existent competency frameworks)
 
 
 
 6 years in the field execution of residential projects working with Developer/PMC
 
 
 B E &ndash; Civil with prior related experience.
 
 
 
 Communication:
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Ability to provide efficient, timely, reliable and courteous service to customers.
 </li>
 <li>
 Financial Knowledge:
 </li>
 <li>
 Requires basic knowledge of financial terms and principles.
 </li>
 <li>
 Reasoning Ability:
 
 
 </li>
 </ul>
 Ability to comprehend, analyze, and interpret documents.
 
 
 
 Other
 
 
 
 Intermediate skills with project management software and Microsoft Office Suite including MSP &amp; Auto CAD
 
 
 
 Why join Cushman &amp; Wakefield?
 
 
 
 As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman &amp; Wakefield means you will benefit from;
 
 
 <ul>
 <li>
 Being part of a growing global company;
 </li>
 <li>
 Career development and a promote from within culture;
 </li>
 <li>
 An organisation committed to Diversity and Inclusion
 
 
 </li>
 </ul>
 We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
 
 
 We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
 
 
 
 We have a vision of the future, where people simply belong.
 
 
 
 
 That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
 
 
 
 
 We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
 
 
 
 INCO: &ldquo;Cushman &amp; Wakefield&rdquo;
</div>

Assistant Project Manager

MakeMyTrip

<div>
 Role: Holidays Supply
 
 
 Level: Assistant Manager/Senior Executive
 
 
 Reporting To: Manager - Holidays Supply
 
 
 Location: Gurgaon
 
 
 
 About The Function
 
 
 
 With a deep understanding of Indian consumers' travel preferences, the Holidays team offers a vast range of holiday packages for destinations across the world.
 
 
 MMT Holidays is a leading name in the leisure travel space, serving over 3 lakh passengers annually. Our offerings span both domestic and international markets, catering to travelers across more than 50 destinations. With a strong focus on delivering exceptional travel experiences, we are a trusted choice for holiday packages.
 
 
 
 About The Role
 
 
 
 As a Supply Manager, you will be part of a high-performing team responsible for building and scaling the supply ecosystem within the Holiday Supply function. The role focuses on strengthening supplier partnerships by ensuring competitive pricing and robust inventory availability. This resource will support portfolio analysis and generate actionable insights. The role involves close coordination with external partners and internal stakeholders to enable seamless collaboration and build long-term, effective relationships.
 
 
 
 What Will You Be Doing
 
 
 
 <ul>
 <li>
 Building and maintaining strong relationships with tour operators and activity providers globally, ensuring a diverse and competitive supplier base.
 </li>
 <li>
 Leading contract negotiations to secure favorable terms, pricing, and allocations, utilizing market insights and competitive analysis to drive advantageous agreements.
 </li>
 <li>
 Identifying and onboarding new tour activities that align with market trends and customer preferences, enhancing our product portfolio and ensuring a compelling offering.
 </li>
 <li>
 Conducting thorough market analysis to identify opportunities, monitor industry trends, and evaluate competitive positioning to inform strategic decisions and product enhancements.
 </li>
 <li>
 Monitoring supplier performance against quality and service standards, implementing corrective actions and fostering continuous improvement.
 </li>
 <li>
 Utilizing data analytics and reporting tools to evaluate contract effectiveness, optimize pricing strategies, and enhance product selection based on customer demand and profitability.
 </li>
 <li>
 Ensuring all contracting activities comply with legal and regulatory requirements, mitigating risks and maintaining industry standards.
 </li>
 <li>
 Collaborating closely with marketing, sales, and operations teams to align contracting strategies with business objectives, supporting overall company growth and customer satisfaction.
 
 
 </li>
 </ul>
 
 Qualification And Experience
 
 
 
 <ul>
 <li>
 A master&rsquo;s degree from a reputed institute, along with 2 to 6 years of experience in a Holidays Supply or a similar role.
 
 
 </li>
 </ul>
 
 Key Success Factors For The Role
 
 
 
 <ul>
 <li>
 Excellent communication, interpersonal, and stakeholder management skills with a keen eye for detail.
 </li>
 <li>
 Proficiency in interpreting data to generate insights that drive revenue growth and business enhancements.
 </li>
 </ul>
</div>

Holidays Supply - Domestic

McCain Foods

<div>
 
 Position Title:
 
 Food Scientist
 
 
 
 Position Type:
 
 Regular - Full-Time
 
 
 
 Requisition ID:
 
 39863
 
 
 
 We are passionate about food. But we&rsquo;re even more passionate about our People!
 
 
 
 
 About The Role
 
 
 
 The position provides support to multiple global and regional projects with an emphasis on new product development, product line extensions, product/process improvements, cost optimization, margin improvement, or other work as assigned. The incumbent will work in partnership with the other disciplines involved in the project team following the general principles of project management
 
 
 This role will be based at Gurugram and report to Director R&amp;D India.
 
 
 You will also&hellip;
 
 
 
 Roles And Responsibilities &amp; Key Deliverables
 
 
 
 
 Product Development projects and execution:
 
 
 
 <ul>
 <li>
 Generation of timelines taking into consideration all aspects of the project following the Stage Gate process as project technical lead, in partnership with Commercial Lead and Project manager.
 </li>
 <li>
 Follow structured product development process to develop commercially viable products in line with the Brief to agreed time, cost and quality requirements.
 </li>
 <li>
 Due diligence to Innovation Management process, procedures and documentation ensuring all necessary information is available. Member of a project team to deliver workable solutions
 </li>
 <li>
 Develop a focused implementation plan including agreed and approved documentation to ensure smooth handover to production and QA
 
 
 </li>
 </ul>
 
 Customer And Supplier Support
 
 
 
 Interface with customers, suppliers and Co-Man, as required to meet R&amp;D and Company objectives:
 
 
 <ul>
 <li>
 Lead assigned projects at Co-Man and McCain Inter company
 </li>
 <li>
 Realizing customer needs by developing new concepts, prototypes and products
 </li>
 <li>
 Coordinate ingredient and technology sourcing, evaluation, improvement activities with suppliers and technology partners
 </li>
 <li>
 Assist Sales and Marketing in developing and delivering effective customer presentations
 
 
 </li>
 </ul>
 Provides technical support to Operations, QA, Procurement, Engineering and other departments, as assigned, in identifying and solving product design and manufacturing issues
 
 
 <ul>
 <li>
 Provides project management leadership for complex work or problems
 </li>
 <li>
 Provides effective cross-functional team leadership as necessary on a project basis
 </li>
 <li>
 Operate online specification management system
 </li>
 <li>
 Present products professionally and confidently both internally and externally when required always completing necessary records
 
 
 </li>
 </ul>
 The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job
 
 
 
 About You
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree BTech (Food Technology/ Science) B. Sc (Food Science).
 </li>
 <li>
 Minimum of 3-5 years of successful work experience in food product development and related area.
 </li>
 <li>
 Demonstrates thorough understanding of Food manufacturing operations and production facilities, possesses extensive familiarity with production equipment and capabilities
 </li>
 <li>
 Apply scientific principles and analytical methodologies to assigned projects and problems
 </li>
 <li>
 Ability to perform mathematical calculations and utilize statistical techniques to analyze and present data
 </li>
 <li>
 Ability to interpret consumer research data and apply to product development
 </li>
 <li>
 Has working knowledge of statistical process control concepts
 </li>
 <li>
 Has working knowledge of general mathematics and scientific weights and measures
 </li>
 <li>
 Strong working knowledge of food laws and regulations required, including nutritional facts development, ingredient declarations, formulation development and maintain proper R&amp;D documentation
 
 
 </li>
 </ul>
 Apply Now if you are looking to be part of a flourishing and energetic environment! Join a recognized brand known throughout households across the globe!
 
 
 
 McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
 
 
 
 
 McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please
 
 
 let us know
 
 
 and we will work with you to find appropriate solutions.
 
 
 
 
 Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain&rsquo;s
 
 
 Global Privacy Policy
 
 
 and
 
 
 Global Employee Privacy Policy
 
 
 , as applicable. You can understand how your personal information is being handled
 
 
 here
 
 
 .
 
</div>

Food Scientist

adidas

<div>
 
 Job Title: Service Manager &ndash; Digital &amp; E-Commerce IT Operations
 
 
 
 
 Location: Gurugram (India) (IST/CET Working Hours)
 
 
 
 
 Function: IT Domain Ops &ndash; Service Management
 
 
 
 
 About The Role
 
 
 
 We are seeking a skilled and proactive Service Manager to join our Digital and E-Commerce IT Operation team in adidas. In this role, you will drive operational excellence by managing day-to-day service delivery, leading incident and escalation management, and collaborating closely with stakeholders across global and market functions. You will ensure seamless application management services, with a consistent focus on customer experience, stability, and continuous improvement.
 
 
 
 Key Responsibilities
 
 
 
 
 Service Delivery &amp; Operations:
 
 
 
 <ul>
 <li>
 Ensure end-to-end IT service delivery for Digital and E-Commerce platforms.
 </li>
 <li>
 Monitor SLAs and KPIs for application and service performance, ensuring timely resolution of incidents and service requests.
 </li>
 <li>
 Accountable for incident, change, problem, and escalation management processes.
 </li>
 <li>
 Stakeholder &amp; Escalation Management:
 </li>
 <li>
 Act as a primary point of contact for market stakeholders across the globe.
 </li>
 <li>
 Handle critical escalations in real-time, with a resolution-oriented mindset.
 </li>
 <li>
 Build trusted relationships with business and IT partners by delivering transparency and service excellence.
 
 
 </li>
 </ul>
 
 Vendor And Partner Governance
 
 
 
 <ul>
 <li>
 Monitor performance of 3rd-party vendors and internal delivery partners.
 </li>
 <li>
 Oversee contractual SLAs, operational governance, and continuous delivery enhancements.
 
 
 </li>
 </ul>
 
 Leadership &amp; Collaboration
 
 
 
 <ul>
 <li>
 Guide and support the service operations team, ensuring alignment with organizational and customer objectives.
 </li>
 <li>
 Collaborate with cross-functional teams including Global IT, Platform Product Teams, and Market Ops to drive strategic improvements.
 
 
 </li>
 </ul>
 
 SecOps Service Management &amp; Compliance
 
 
 
 <ul>
 <li>
 Lead vulnerability and security incident management across assigned application portfolios.
 </li>
 <li>
 Drive remediation plans with service and platform teams for high/critical security vulnerabilities.
 </li>
 <li>
 Conduct periodic security and audit reviews, ensuring compliance with internal and external standards (e.g., ISO, SOC, GDPR).
 </li>
 <li>
 Collaborate with cybersecurity and risk teams to enhance posture and prepare for security assessments.
 </li>
 <li>
 Continuous Improvement &amp; Innovation:
 </li>
 <li>
 Lead service reviews and identify improvement opportunities via root cause analysis, automation, and data insights.
 </li>
 <li>
 Contribute to the adoption of digital tools, AIOps, and GenAI capabilities in IT operations.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 ITSM Tools: ServiceNow, BMC Remedy, Jira
 </li>
 <li>
 Incident &amp; Problem Management: Root cause analysis, escalation handling
 </li>
 <li>
 Networking &amp; Infra Awareness: Basic network and database understanding (SQL/NoSQL)
 </li>
 <li>
 DevOps &amp; Automation: Knowledge of CI/CD pipelines and cloud-native operations (e.g., Docker, Git, Kubernetes)
 </li>
 <li>
 Cybersecurity: Familiarity with security compliance, audit, and risk management in production
 </li>
 <li>
 E-Commerce Platforms: Awareness of Shopify, Magento, Salesforce Commerce Cloud
 </li>
 <li>
 Analytics: Hands-on with dashboards and insights from tools like Power BI, Splunk, etc.
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Strong analytical, negotiation, and conflict resolution abilities
 </li>
 <li>
 Proven ability to work with distributed and multi-cultural teams
 </li>
 <li>
 Structured problem-solving mindset with customer-first approach
 </li>
 <li>
 Adaptability and ability to work under pressure
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Global IT teams
 </li>
 <li>
 Digital and E-Commerce Product &amp; Business Teams
 </li>
 <li>
 Market stakeholders across global.
 </li>
 <li>
 HR &amp; Vendor Management Teams
 
 
 </li>
 </ul>
 
 Required Qualifications And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s/Master&rsquo;s degree in IT, Computer Science, Engineering, or Business Administration
 </li>
 <li>
 5+ years of relevant experience in IT Service Management
 </li>
 <li>
 1&ndash;2 years of experience leading small teams or managing IT vendors
 </li>
 <li>
 ITIL Foundation Certification (preferred)
 </li>
 <li>
 Prior involvement in cross-functional global projects
 </li>
 <li>
 Proficient English (verbal and written)
 </li>
 <li>
 Experience working across diverse cultures and time zones
 
 
 </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Service Manager

<div>
 
 Introduction
 
 
 
 A results-driven Business Transformation or Strategy Consultant in manufacturing strategy, operations excellence, and Industry 4.0 enablement. You combine a strong manufacturing domain understanding with digital technology acumen to help clients modernize operations, unlock productivity, and accelerate business outcomes. You are adept at bridging business, operations, and technology, using your analytical mindset, consulting experience, and stakeholder management skills to deliver transformation impact.
 
 
 
 Your Role And Responsibilities
 
 
 
 <ul>
 <li>
 Partner with manufacturing clients to identify operational pain points and define a digital transformation roadmap aligned to business objectives.
 </li>
 <li>
 Conduct diagnostics and maturity assessments to benchmark current capabilities across supply chain, production, quality, and plant maintenance.
 </li>
 <li>
 Design data-driven and digitally enabled process improvements leveraging AI, IoT, automation, analytics, and cloud-based MES or digital twin platforms.
 </li>
 <li>
 Lead workshops and interviews to capture business requirements and translate them into actionable use cases and solution requirements.
 </li>
 <li>
 Develop process maps, KPIs, and business case models to quantify value (e.g., productivity gains, yield improvements, energy optimization).
 </li>
 <li>
 Collaborate with cross-functional teams (technology, data, and product) to ensure seamless implementation of digital solutions.
 </li>
 <li>
 Support change management, training, and adoption activities to drive user engagement and sustained business impact.
 </li>
 <li>
 Track program success through defined metrics and continuous improvement dashboards.
 
 
 </li>
 </ul>
 
 Required Technical And Professional Expertise
 
 
 
 Skills and Qualifications
 
 
 <ul>
 <li>
 MBA (preferably in Operations, Supply Chain, or Strategy) with 5&ndash;7 years of relevant experience in manufacturing, plant operations, digital transformation
 </li>
 <li>
 Strong understanding of manufacturing processes (production, maintenance, quality, logistics) and associated KPIs.
 </li>
 <li>
 Exposure to Industry 4.0 technologies such as IoT, AI/ML, predictive maintenance, digital twin, and manufacturing analytics.
 </li>
 <li>
 Experience in business analysis and project delivery tools: Excel, Power BI/Tableau, JIRA, Confluence, and process modelling tools (Visio, ARIS, etc.).
 </li>
 <li>
 Strong analytical and problem-solving capabilities, with the ability to translate insights into business recommendations.
 </li>
 <li>
 Excellent communication, presentation, and client management skills, including leading workshops and stakeholder meetings.
 </li>
 <li>
 Familiarity with Agile/Waterfall methodologies and the software development lifecycle (SDLC).
 </li>
 <li>
 Ability to thrive in dynamic client environments and manage multiple priorities effectively.
 
 
 </li>
 </ul>
 
 Preferred Technical And Professional Experience
 
 
 
 
 Hiring manager and Recruiter should collaborate to create the relevant verbiage.
 
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Manufacturing Strategy Consultant

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