consumer bank partner engagement lead - product portfolio operations

principal product manager, agent experience & ai

risk management - product owner - associate

application development technology sr. lead analyst, senior vice president

2026 global financial crimes and compliance internship (coverage strategy) – emerging talent summer experience program

adult services librarian (librarian i) info services

project manager

consumer bank partner engagement lead - product portfolio operations Jobs in Jersey City

principal product manager, agent experience & ai Jobs in Jersey City

risk management - product owner - associate Jobs in Jersey City

product manager

Sunbit, Inc

<div><p><b>JOB TITLE: </b>Principal Product Manager, Agent Experience &amp; AI</p><p><b>
LOCATION:</b> Hybrid- New Jersey/ New York, NY</p><p><b>
REPORTS TO:</b> Head of Product, Customer Experience</p><p></p><p><b><br>
The Company:</b></p><p>
Sunbit builds financial technology for real life. Our AI-native platform helps more people get to &ldquo;yes&rdquo; at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app.</p><p>
We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other.</p><p>
What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants.</p><p>
We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates &mdash; 90%+ in auto service and 85%+ in dental &mdash; while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale.</p><p>
Today, Sunbit is available across nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say &ldquo;yes&rdquo; more often and help customers move forward with confidence.</p><p></p><p><b><br>
The Role:</b></p><p>
We are seeking a Principal Product Manager to lead the strategy and execution of our digital agent experience, owning the end-to-end product lifecycle of internal platforms. This role will bring a B2C/SaaS mindset to build high-performance, low-latency systems with intuitive, &ldquo;zero-training&rdquo; interfaces.</p><p>
You will also drive the development of advanced AI-powered chat and voice solutions, moving beyond basic automation to deliver intelligent, empathetic experiences capable of handling complex financial transactions with precision and efficiency.</p><br>
Requirements:<br>
<br>
<p><b>What You&rsquo;ll Own:</b></p><ul><li><b>
The Digital Platform Strategy:</b> Own the end-to-end product lifecycle for the Agent Experience. You will apply the same rigor found in top-tier B2C or SaaS products to our internal ecosystem&mdash;focusing on performance, low-latency data, and &quot;zero-training&quot; UI.</li><li><b>
AI Chat &amp; Voice Products:</b> Architect and deploy automated servicing channels that actually work. You will move beyond simple bots to build high-quality AI Voice and Chat Agents that handle complex financial transactions with precision and empathy.</li><li><b>
Build It Right the First Time:</b> We prioritize Quality over Quantity. You will be responsible for the architectural integrity and scalability of the platform. You value a clean, robust foundation over a high volume of low-impact features.</li><li><b>
The Outcome (The P&amp;L):</b> You will partner with business stakeholders to define and own the OKRs that matter: Cost Per Interaction (CPI), First Contact Resolution (FCR), and AI Containment Rates.</li><li><b>
Cross-Functional &amp; Technical Diplomacy:</b> You are the connective tissue between Technology, Operations, Risk, Compliance, and Legal. You ensure our digital products are &quot;Compliant by Design&quot; and technologically superior.</li></ul><p></p><p><b><br>
﻿What You 'll Bring:</b></p><ul><li>
6+ years in Product Management, specifically building and scaling modern digital products.</li><li>
A portfolio of delivering high-quality software where stability and scalability were paramount.</li><li>
Deep background in Conversational AI (Voice/Chat) and automated customer servicing.</li><li>
Proven ability to own Business Outcomes and move needle-shifting KPIs.</li><li>
An AI &quot;Power User&quot; who leverages LLMs and modern tech to 10x your own productivity.</li><li><b>
﻿Product-First Mindset:</b> You are a &quot;Digital Product Person&quot; through and through. You understand how to build software that scales, how to manage a technical roadmap, and how to prioritize based on data-backed outcomes.</li><li><b>
AI &amp; Conversational Mastery:</b> You have a track record of shipping AI-driven products, specifically in Voice and Chat. You understand the mechanics of NLP/NLU and real-time intelligence tools like Cresta.</li><li><b>
FinTech Expertise:</b> You have extensive experience in Financial Services or FinTech. You know how to build innovative digital products that navigate the complexities of a regulated industry.</li><li><b>
Technical Fluency:</b> You speak the language of engineering. You are comfortable discussing API contracts, system architecture, and technical trade-offs.</li><li><b>
Design Thinking:</b> You believe that internal tools should be beautiful and efficient. You use research and data to eliminate friction from every digital interaction.</li></ul><p></p><p><b><br>
﻿The Perks</b></p><ul><li>
Join one of LA&rsquo;s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024)</li><li>
Mission driven + empowered + collaborative</li><li>
Competitive pay and stock options</li><li>
Unlimited PTO</li><li>
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, &amp; Parental Leave</li><li>
Newly added HSA and Pet Insurance</li><li>
401K Plan with Matching</li><li>
Cell Phone Stipend</li><li>
Casual Dress</li><li>
Team based strategic planning + Team owned deliverables</li></ul><p></p><p><b><br>
How We Pay:</b></p><ul><li>
We believe in paying fairly and equitably based on a number of factors including but not limited to previous experience, relevant work history, interview performance, geographical location, internal equity, and expected level of ownership.</li><li>
We are targeting a salary of $160,000 - $200,000 per year for this role</li><li>
This role will also be granted company equity via stock options</li></ul><p></p><p><i><br>
Sunbit is an Equal Opportunity Employer. We strive to provide a professional &amp; welcoming workplace for all employees.</i></p><p><i>
﻿</i></p><p><b>
Recruitment Fraud Disclaimer</b></p><p>
We&rsquo;ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at hr@sunbit.com to confirm.</p><p>
We ask that you contact hr@sunbit.com only about potential instances of fraud. hr@sunbit.com does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to hr@sunbit.com directly, and your email about your application will be deleted from our systems.</p><p></p><p><br>
IND1</p><p>
#LI-Hybrid</p></div>

Principal Product Manager, Agent Experience & AI

JPMorganChase

<div><b>JOB DESCRIPTION</b><div><div><p><br>
Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your judgement to solve real-world challenges that impact our company, customers, and communities. Our culture in Risk Management and Compliance is all about thinking creatively, challenging the status quo, and striving to be best-in-class.<br>
</p><p>As a Product Manager in the Wholesale Credit Risk Product Team, you will work at the center of Risk Management and Compliance, helping to keep JPMorgan Chase strong and resilient. You will collaborate with technology partners and other Product Teams to develop and deliver platform components that meet user needs and maximize value. Your work will support the firm&rsquo;s commitment to anticipating new risks, solving real-world challenges, and driving best-in-class performance.</p><p><b>
Job Responsibilities</b></p><ul><li>
Gather clear requirements and write user stories/acceptance criteria</li><li>
Provide oversight of UAT activities to ensure delivery of quality code and business requirements, addressing all critical defects to resolution</li><li>
Support client and practitioner adoption of new features or functionality once released into Production</li><li>
Collaborate with Subject Matter Experts and key stakeholders to understand use cases, pain points, and marketplace trends</li><li>
Integrate usability studies, research, and market analysis into product requirements and contribute to the product roadmap and prioritization of enhancements and new features</li><li>
Assist in providing content and reviewing documentation for the release of new features</li><li>
Ensure new features are implemented according to specifications, released on schedule, and issues are remediated in a timely manner</li></ul><p><b>
Required qualifications, capabilities, and skills</b></p><ul><li>
Bachelor&rsquo;s degree with minimum 3 years of relevant work experience in Product Management, Product Development, or related capacity</li><li>
Strong, clear, and concise written and verbal communication skills, with the ability to edit and prepare executive-level communications</li><li>
Excellent organizational skills and attention to detail, with the ability to manage competing priorities under tight deadlines</li><li>
Proven ability to collaborate and build strong partnerships</li><li>
Intellectual curiosity with a proven ability to learn quickly</li><li>
High degree of initiative, self-direction, and ability to work well under pressure</li></ul><p><b>
Preferred qualifications, capabilities, and skills</b></p><ul><li>
Experience within large financial services firms and basic level of domain knowledge in Credit Risk</li><li>
Experience working with Technology and UX Design colleagues and discussing technical designs</li><li>
Certified Agile Practitioner (CSP) or Certified Scrum Master (CSM)</li></ul></div></div>
<b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Risk Management - Product Owner - Associate

<div><b>JOB DESCRIPTION</b><br>
<div>
Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.</div><div><br>
</div><div>As a Product Portfolio Operations Manager in Consumer Bank, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.</div><div>
</div><div>As the Partner Planning &amp; Engagement Lead for the Consumer Bank agile product portfolio, you will play a key role in supporting the alignment of product investments and roadmaps to Consumer Bank Strategic Objectives. You will help mobilize product teams to deliver large-scale initiatives and enable frictionless execution by ensuring agile product partners are aligned to deliver against Consumer Bank priorities. Through collaboration with cross-functional partners and a focus on continuous improvement, you will contribute to better business and product outcomes across the organization.<br>
</div><div><b>Job responsibilities</b></div><div><ul><li>
Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives</li><li>
Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices</li><li>
Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized</li><li>
Implements a product-level collection strategy consisting of controls, financials, and resourcing needs</li><li>
Align partner product priorities to CB strategic business objectives and desired P&amp;L outcomes.</li><li>
Establishs a partner communication framework to create awareness and alignment to business objectives and product priorities.</li><li>
Partners closely with Product Owners, Technology Leads, Design Leads and Data Owners to track roadmap execution, capacity, dependencies, risks, and performance metrics.</li><li>
Ensures Consumer Bank stakeholders are aligned to capabilities being built by product partners that impact the Consumer Bank business and customers.</li><li>
Drive operational process improvements, facilitate adoption of agile product development best practices and resolution of escalated issues.</li><li>
Prepare senior management updates and synthesize complex information into executive level communications.</li><li>
Support special projects and executive requests.</li></ul></div><div><b>
Required qualifications, capabilities, and skills</b></div><div><ul><li>
5+ years of experience or equivalent expertise in program management or performance optimization</li><li>
Proven ability to manage and implement operational effectiveness initiatives</li><li>
Proven ability to operate within the product development life cycle and agile methodologies
</li><li>Proficiency in agile methodology, Jira/Jira Align, Microsoft Suite (Word, PowerPoint, Excel), and Confluence.
</li><li>Strong organizational and project management skills, with the ability to manage multiple high-priority initiatives simultaneously.</li><li>
Demonstrated capability to influence, align, and build consensus among stakeholders across the organization to drive successful outcomes.</li><li>
Skilled at translating complex information into clear, engaging, and persuasive messages that resonate with senior audiences.</li><li>
Exceptional attention to detail and strong analytical skills.</li></ul></div><div><b>
Preferred qualifications, capabilities, and skills</b></div><ul><li><div>
Experience in financial services and consumer banking</div></li></ul>
<b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.</div></div>

Consumer Bank Partner Engagement Lead - Product Portfolio Operations

<div><b>JOB DESCRIPTION</b><p><br>
The JPMorgan Wealth Aggregation and Analytics product team defines and executes on the strategy for multiple vendor products for performance reporting, risk analysis and estate planning focused on offering a total solution for managing financial, investment, planning, and other comprehensive needs of high-net-worth families and the advisors who serve them. This includes investment client specific capabilities such as client performance aggregation, estate planning, proposal building, portfolio risk analysis &amp; monitoring, and corporate cash management to support investment management and coordinated financial management of a family's entire balance sheet.
</p><p>The Analytics Reporting Senior Product Associate role is focused on leading the ongoing integration and driving adoption of Aladdin Wealth and Vanilla, for JP Morgan Wealth Advisors. Additionally, the role includes vendor relationship management across the product offering.</p><p>
As the Analytics Reporting Senior Product Associate on the Wealth Aggregation and Analytics team, you will serve as a subject matter expert on the Aladdin Wealth and Vanilla applications and all key functionality of the software. Support advisors and clients as a key point of contact for Aladdin and provide high touch ongoing product support. Act as a key JPMorgan relationship point of contact for Aladdin and Vanilla partners. Liaise with Aladdin relationship manager and technology teams to deliver new features and support key client needs. You will drive the product roadmap and define specific, measurable OKRs for the product and ensure all technology teams are operating efficiently through the consistent review of agility metrics.</p><p>
Job Responsibilities</p><ul><li>
Define and groom product feature requirements supporting the proposal and estate planning product roadmaps through the agile framework</li><li>
Prioritize work (Epics and Initiatives) by performing quarterly planning based on partner technology teams' capacity and plan product releases</li><li>
Create and socialize detailed product updates to represent the product in key community forums such as budget planning, monthly cabinets and business reviews</li><li>
Collaborate with the delivery manager to manage workflow of Stories and Epics in Jira/Align for accurate reflection of progress completion
</li><li>Coordinate with other product teams delivery expectations and work through blockers</li><li>
Serve as the product subject matter expert and key escalation point for training and inquiry resolution to ensure consistent production quality</li><li>
Build relationships with cross-functional teams, including Business, Front office and Technology teams to understand pain points and drive solutions</li><li>
Collaborate with legal, risk, compliance and controls to ensure the product is delivered to advisors and clients within the current reporting standards</li><li>
Partner with product finance partners to ensure Aladdin engagement is kept current with respect to third party vendor management, budgeting &amp; payment processing
</li></ul><p></p><p>Required qualifications, capabilities, and skills:</p><ul><li>
Prior experience with Aladdin or portfolio risk analysis or client reporting software services, and/or Vanilla or estate/goals/income-based planning software services</li><li>
Experience with Jira, Align, agile product development and software delivery lifecycle</li><li>
5+ years of experience in the financial services industry, with 1+ in product management</li><li>
Experience in portfolio reporting and investment performance methodologies with an understanding of complex investment products
</li><li>Proven track record of new product feature creation and delivery</li><li>
Experience working with senior management and front office financial advisors</li><li>
Effective communicator with excellent written communication skills</li><li>
Undergraduate degree</li><li>
FINRA SIE and Series 99 required within 120 days of hire</li></ul><p>
</p><p>Preferred qualifications, capabilities, and skills:
</p><ul><li>Ability to influence people at all levels across a broad variety of job functions</li><li>
Demonstrated ability to manage tight delivery timelines and calmness under pressure</li><li>
Excels in a dynamic environment that changes due to external factors and new priorities</li><li>
Familiarity with the business services and offerings associated with Chase</li><li>
Technical acumen as a product owner is desired.
</li></ul><p></p><p><b>To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase &amp; Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).</b></p><p>
</p><p></p><b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.</div></div>

J.P.Morgan Wealth Management - Wealth Aggregation & Analytics Product Senior Associate

<div><b>JOB DESCRIPTION</b><br>
<div>
Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.</div><div><br>
As a Product Associate in Emerging Rails Payments team in Treasury Services, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.</div><div><br>
</div><div><b>Job responsibilities</b></div><div><div><ul><li>
Supports the development of our product strategy and roadmap</li><li>
Collects and analyzes metrics on product performance to inform decision-making</li><li>
Supports the exploration and development of innovative payment products, contributing to the team's efforts to define and shape new to market solutions in the emerging payments space</li><li>
Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
</li><li>Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches</li><li>
Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value</li><li>
Partners with operations and delivery partners to ensure seamless execution and end to end alignment across product initiatives
</li></ul></div></div><div><b>Required qualifications, capabilities, and skills</b></div><div><div><ul><li>
2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area</li><li>
Developing knowledge level of the product development life cycle</li><li>
Exposure to product life cycle activities including discovery and requirements definition</li><li>
Emerging knowledge of data analytics and data literacy</li></ul></div></div><div><b>
Preferred qualifications, capabilities, and skills</b></div><ul><li><div>
Interest in our exposure to payments, fintech or financial services
</div></li><li><div>Strong written and verbal communication skills
</div></li><li><div>Comfort with ambiguity and evolving requirements</div></li><li><div>
Curiosity about emerging technologies and customer experience trends<br>
<br>
</div></li></ul><div></div><br>
<br>
<b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Payments-Emerging Rails-Product Associate

<div><b>JOB DESCRIPTION</b><br>
<div>
Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.</div><div><br>
</div><div>As a Product Portfolio Operations Manager in Consumer Bank Product Portfolio Operations Team, you will be play a critical role in enhancing operational efficiency, supporting strategic firm and business initiatives, while fostering communication and collaboration across all product lines, finance, and impacted stakeholders. You will leverage your strong leadership, communication, and organizational skills to ensure alignment with business objectives and promote continuous frictionless experiences.
</div><div></div><p>In this role you will help drive the quarterly planning cycles across the Consumer Bank, while you will partner with General Managers/Business Owners to maintain continuous alignment on their priorities. You will work cross‑functionally with Product Owners, Co‑Suppliers, and other PPOs to orchestrate seamless execution and ensure capacity against prioritized book of work items, while escalating when appropriate. You will work both collaboratively and independently to deliver outcomes across a spectrum of stretch assignments, from well‑defined tasks to ambiguous, complex initiatives. If you have the desire to learn, grow and make an impact on the Consumer Bank, this is the role for you!<br>
</p><div><b>Job responsibilities</b></div><div><ul><li>
Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives</li><li>
Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices</li><li>
Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized</li><li>
Implements a product-level collection strategy consisting of controls, financials, and resourcing needs</li><li>
Partner with stakeholders and product portfolios to align on Consumer Bank goals, priorities, and outcomes.</li><li>
Lead quarterly demand and investment planning; synchronize priorities and resourcing across teams.</li><li>
Maintain and consolidate product roadmaps, ensuring visibility into scope, timelines, funding, and capacity.</li><li>
Manage dependencies and capacity; facilitate trade-offs and challenge assumptions to protect delivery outcomes.</li><li>
Coordinate cross-functional and co-supplier interlocks to ensure end-to-end alignment from discovery through execution.</li><li>
Create and deliver executive communications and reporting (e.g., memos, monthly updates, ad hoc requests).</li><li>
Drive continuous improvement and change adoption by standardizing best practices and translating operating model changes into clear actions.</li></ul></div><div><b>
Required qualifications, capabilities, and skills</b></div><div><ul><li>
5+ years of experience or equivalent expertise in program management or performance optimization</li><li>
Proven ability to manage and implement operational effectiveness initiatives</li><li>
Proven ability to operate within the product development life cycle and agile methodologies
</li><li>7+ years of experience with large, multi‑team product portfolios or complex programs in product, technology, or operations with demonstrated VP‑level scope and impact.</li><li>
Proven ability to support and integrate multi‑quarter planning cycles across diverse stakeholders (Product, Finance, Co‑Suppliers).</li><li>
Strong capacity planning and portfolio management skills, including prioritization, dependency management, risk/issue management.</li><li>
Executive presence with outstanding communication, and influencing skills; adept at driving clarity and decisions in ambiguous, fast‑moving environments.</li><li>
Excellent relationship-building skills, with ability to establish trust and lead by influence.</li><li>
Proven experience delivering timely, high-quality executive communications, presentations, and reporting. Attention to detail is a must with continuous focus on design excellence.</li><li>
Strong understanding with Agile ways of working and hands on knowledge of JIRA.</li></ul></div><div><b>
Preferred qualifications, capabilities, and skills</b></div><ul><li>
Advanced level proficiency in all Microsoft Office tools (Excel, PowerPoint, Teams) and JIRA, Confluence.</li><li>
Expert level proficiency with advanced modeling and analysis using PivotTables and Pivot Charts, Advanced formulas and functions (e.g., XLOOKUP)</li><li>
Able to craft executive‑level, board‑ready presentations that tell a clear story; translate complex analysis into crisp visuals; write concise speaker notes; and tailor content for senior audiences.</li></ul>
<b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.</div></div>

Product Portfolio Operations Manager, Consumer Bank Engagement

<div><b>JOB DESCRIPTION</b><br>
<div>
Are you ready to elevate your career in a fast-paced, innovative environment? You will have the opportunity to utilize and keep developing your skills while contributing to a team that values growth and collaboration. Join us and be part of a company that supports your professional journey and offers exciting challenges.<br>
<br>
As a Trading Services Associate ll within JPMorganChase, you will play a pivotal role in the seamless execution of trade activities, from order entry to settlement. While still developing, your expertise in market products and understanding of automation technologies will be instrumental in optimizing our trading services. You will be expected to leverage your proficiency in change management and continuous improvement to enhance the efficiency and resilience of our operating platform. Your role will also allow you to keep developing your relationships with internal stakeholders, presenting insights to senior management, and driving process improvements. Your decisions will contribute and impact on short-term team and department goals, and you will often guide others in their work activities, contributing to the overall success of our trading services.</div><p><b>
Job responsibilities
</b></p><ul><li>Product Ownership: Define and prioritize the AI transformation backlog across loan trading platforms, including workflow automation, data enrichment, own the roadmap end-to-end from discovery to delivery</li><li>
Requirements Engineering: Lead deep stakeholder discovery with front, middle, and back-office teams &mdash; surfacing ambiguous operational pain points and translating them into airtight BRDs, PRDs, user stories, and acceptance criteria</li><li>
AI Solution Design: Independently identify, prototype, and validate intelligent solutions &mdash; from LLM-powered workflow automation to predictive settlement flagging to intelligent loan booking assistants; you build first, present second</li><li>
UX Ability: Serve as the quality lens between wireframe and production &mdash; partnering with design,ops and engineering to ensure UI/UX execution is intentional and data-informed while building it in FIGMA and other prototyping tools</li><li>
Deep Analysis &amp; Insight Generation: Analyze complex datasets, process flows, and system behaviors to uncover transformation opportunities, bottlenecks, and high-ROI use cases</li><li>
Cross-Functional Delivery: Serve as the bridge between technology, operations, compliance, and business leads &mdash; speaking fluently across all four</li><li>
Reporting : Prepare and analyze trading reports for management review, actively participating in team meetings and contributing to strategic discussions.
</li><li><p>Manage ad-hoc projects and tasks as assigned, demonstrating adaptability and a proactive approach to addressing emerging needs.
</p><p></p><p><b>Required qualifications, capabilities, and skills</b><b>
</b></p></li><p></p><li>5+ years of hands-on experience in product management, business analysis, or transformation roles within financial services, capital markets, or lending technology</li><li>
Extensive experience in trading or financial services, showcasing a deep understanding of industry practices and operations.
</li><li>LoanIQ (Finastra) and ClearPar (S&amp;P Global) platform exposure is a strong plus
</li><li>Demonstrated expertise applying AI tools (LLMs, Copilot, custom GPTs, prompt engineering) to automate analysis, accelerate requirements gathering, or prototype intelligent solutions within complex financial workflows</li><li>
Proven requirements gathering track record &mdash; to run workshops, own the BRD, and turn ambiguity into executable specifications for tech.</li><li>
Hands-on expertise in Excel beyond the basics: data cleaning, advanced formulas, PivotTables with calculated fields, and dashboard building.</li><li>
Analytical thought process that goes beyond describing problems &mdash; you model them , size the impact, and propose solutions with tradeoffs clearly articulated</li><li><p>
Fluency in Agile/Scrum delivery; JIRA, Confluence, or equivalent tooling</p><p>
</p><p></p><p><b>Preferred qualifications, capabilities, and skills
</b></p></li></ul><p></p><ul><li>Proficiency in trading platforms and software, demonstrating the ability to effectively navigate and optimize these tools.
</li><li>Understanding of regulatory requirements in the trading industry, ensuring compliance and adherence to industry standards.
</li><li>Capability to leverage digital literacy for adopting and integrating innovative technologies, enhancing trade services and operational efficiency.
</li><li><p>Strong presentation skills.</p><p><br>
</p></li></ul><p></p><b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

AI Transformation Analyst- Senior Product Owner

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