design sales manager

payments global clearing- product manager- vice president Jobs in Tampa

product engineer l2

program manager

project manager

product manager

JPMorganChase

<div><b>JOB DESCRIPTION</b><br>
<div>
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.</div><div><br>
As a Product Manager in US Dollar Clearing, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.</div><div><br>
</div><div><div><b>Job responsibilities</b></div><div><ul><li>
Develops a product strategy and product vision that delivers value to customers</li><li>
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap</li><li>
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition</li><li>
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability</li></ul></div><div><b>
Required qualifications, capabilities, and skills</b></div><div><ul><li>
5+ years of experience or equivalent expertise in product management or a relevant domain area</li><li>
Advanced knowledge of the product development life cycle, design, and data analytics</li><li>
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management</li></ul></div><div><b>
Preferred qualifications, capabilities, and skills</b></div><div><ul><li>
Demonstrated prior experience working in a highly matrixed, complex organization</li><li>
Data acumen, with the ability to data mine, analyze and deliver known and projected outcomes</li><li>
Honed ability to craft and present, both verbal and in writing, a compelling story to advise and influence both internal management and external clients.</li></ul></div></div><div><br>
</div><b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Payments Global Clearing- Product Manager- Vice President

<div><b>JOB DESCRIPTION</b><br>
<div>
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.</div><div><br>
As a Product Manager in Internal Reporting, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.<br>
<br>
As a Vice President, Reporting Channel in Corporate and Investment Bank Merchant Services, you will own the product strategy, roadmap, and delivery of an internal reporting channel that centralizes access to merchant reporting, enables scalable self-service analytics, and delivers timely, accurate regulatory outputs. Success looks like high adoption of trusted, business-ready reporting and AI-enabled insights, strong governance and controls, and measurable decommissioning of legacy reporting platforms.</div><div><br>
</div><div><div><b>Job responsibilities</b></div><div><ul><li>
Define and own product vision, strategy, and roadmap for the Reporting Channel Internal aligned to Merchant Services priorities</li><li>
Establish governance for reporting content lifecycle, entitlements, and quality across curated and self-service experiences</li><li>
Centralize internal access to external merchant reporting with strong identity, entitlementing, and traceability controls</li><li>
Curate and maintain a library of certified reports and dashboards with disciplined release cadence, versioning, and change control</li><li>
Enable self-service BI via reusable semantic layers, certified datasets, and scalable publishing workflows</li><li>
Prioritize and deliver high-impact use cases including reports, semantic models, and AI-driven insights to maximize adoption and efficiency</li><li>
Partner with data domain owners and ADAP to source trusted data, define metadata and lineage, and ensure SLA-backed availability</li><li>
Collaborate with engineering and AI/ML teams to operationalize advanced analytics into governed, interpretable reporting workflows</li><li>
Plan and execute structured decommissioning of legacy platforms including migration, parity validation, and adoption enablement</li><li>
Embed risk, controls, privacy, and auditability across ingestion, processing, and distribution with least-privilege access</li><li>
Provide executive-ready updates on outcomes, value realization, adoption, and delivery status across stakeholders</li></ul></div><div>
</div><div><p><b>Required qualifications, capabilities, and skills</b></p><ul><li>
8+ years of product management experience in reporting, analytics, or data platform roles</li><li>
Demonstrate domain experience in payments, merchant acquiring, risk, or technology-enabled services</li><li>
Show proven ability to build and scale enterprise reporting products with curated and self-service capabilities</li><li>
Apply strong product discipline including roadmap management, prioritization, release management, and change control</li><li>
Operate effectively in regulated environments with risk, control, and audit requirements</li><li>
Define product metrics and measure success using clear outcomes, adoption signals, and service performance indicators</li><li>
Communicate effectively with senior leadership through crisp narratives and decision-ready materials</li><li>
Demonstrate technical fluency across modern data, analytics, and reporting stacks such as Snowflake and Cognos</li><li>
Use SQL and data modeling skills to shape semantic layers, certified datasets, and reusable reporting assets</li><li>
Design and govern entitlements using RBAC or ABAC, with focus on least privilege and traceability</li><li>
Understand metadata, lineage, performance optimization, and SDLC practices to deliver scalable reporting platforms</li></ul></div><div>
</div><div><b>Preferred qualifications, capabilities, and skills</b></div><div><ul><li>
Demonstrated prior experience working in a highly matrixed, complex organization</li><li>
Experience partnering with AI/ML teams to integrate model outputs, predictive signals, or decisioning into reporting products</li><li>
Familiarity with Tableau or Power BI in enterprise reporting environments</li><li>
Comfort working with REST APIs and JSON, including practical error handling patterns</li><li>
Ability to define SLIs and SLOs and instrument telemetry for adoption, quality, and performance</li><li>
Strong ability to translate complex data and AI concepts into intuitive user experiences</li>
Demonstrated coaching of analysts or report authors on standards, best practices, and product thinking; Consistent track record of driving self-service, reusability, measurement, and continuous improvement in reporting ecosystems<br>
<li>
</li></ul></div></div><div></div><br>
<b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
A part of the Commercial &amp; Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.</div><div><br>
<br>
</div><div>Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.</div></div>

Reporting Channel Product Manager - Payments - Vice President

<div><b>JOB DESCRIPTION</b><p><br>
Drive end-to-end product delivery across funds controls and the payments lifecycle, leading change readiness, release execution, and continuous improvement to launch high-quality outcomes in fast-paced, cross-functional environments.</p><p>
</p><p>As a Funds Control Product Delivery Manager in Liquidity &amp; Account Solutions (L&amp;AS), you will act as E2E Program governance lead to enhance and optimize firm&rsquo;s Funds Control process. You will work across Product, Technology, Operations , CS&amp;I and cross-functional teams, build key relationships, and drive execution of a GT significant , multi &ndash; year complex global transformation program . This role requires a strategic thinker with strong Project/Program management skills along with excellent stakeholder management across all levels and cross functional collaboration. This is an excellent opportunity to learn about various L&amp;AS products and the wider Payments business while showcasing and building your leadership skills.<br>
<br>
</p><p><b>Job responsibilities</b></p><ul><li>
Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination</li><li>
Leads the completion of change management activities across functional partners and ensures adherence to the firm&rsquo;s risk, controls, compliance, and regulatory requirements</li><li>
Manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
</li><li>Establish Program governance and drive execution on key delivery tasks
</li><li>Identifies blockers and other impediments and manage dependencies and ensure adequate resources</li><li>
Leads Project Working groups across functional areas to track execution, create/Maintain Project plans, RAID etc,</li><li>
Communicates project status and challenges to senior management and stakeholders</li><li>
Leads process re-engineering to manage change and identify efficiencies</li></ul><p><b>
Required qualifications, capabilities, and skills</b></p><ul><li>
5+ years of experience (or equivalent expertise) in product delivery or a relevant domain</li><li>
Knowledge of Funds Controls and the payments lifecycle</li><li>
Proven ability to execute operational management and change readiness activities (incl. &ldquo;Ready to Launch&rdquo;)</li><li>
Strong delivery mindset with a track record of continuous improvement implementation</li><li>
Experience managing product/platform releases, including deployment processes and strategic planning</li><li>
Demonstrated strength in project and change management</li><li>
Advanced written and verbal communication skills</li><li>
History of delivering projects across multiple functional teams</li><li>
Experience documenting new processes and securing stakeholder alignment/approval</li><li>
Ability to perform effectively in high-pressure, time-sensitive environments</li><li>
Strong attention to detail</li></ul><p><b>
Preferred qualifications, capabilities, and skills</b></p><ul><li>
Proficient knowledge of the product development life cycle, design, and data analytics</li><li>
Demonstrates intellectual curiosity and possesses experience in business analysis and process re-engineering</li><li>
Knowledge of Credit platform/processes will be an added advantage</li></ul>
<b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Liquidity & Account Solutions- Funds Control Product Delivery Manager - Vice President

<div><b>JOB DESCRIPTION</b><br>
<div>
Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.</div><div><br>
</div><div>As a Senior Product Delivery Associate in Omnichannel Solutions Delivery and Operations, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.</div><div><br>
</div><div><b>Job responsibilities</b></div><div><ul><li>
Provide production-level support for payment applications, including troubleshooting, defect validation, and root cause analysis</li><li>
Resolve escalated technical issues by debugging, verifying enterprise network connectivity, and setting up traces..</li><li>
Ensure product documentation, job aids, tip sheets, manuals, and reference guides are created, archived, and maintained.
</li><li>Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies</li><li>
Supports the completion of change management activities across functional partners and monitors adherence to the firm&rsquo;s risk, controls, compliance, and regulatory requirements</li><li>
Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources</li></ul></div><div><b>
Required qualifications, capabilities, and skills</b></div><div><ul><li>
5+ years&rsquo; experience in the payments industry or a related technology field is required.</li><li>
3+ years in an engineering or related technical role with integrated solutions required.</li><li>
Strong ability to analyze issues and problems, recommend solutions, and communicate effectively and confidently (both verbal and written).</li><li>
Strong understanding of all related payment application components and dependencies such as key injection, upgrades, compatibility, hardware dependencies, configuration dependencies, and performance monitoring.
</li><li>Demonstrated performance in either product management or relevant domain area</li><li>
Experience executing operational management and change readiness activities</li><li>
Experience in product deployment processes
</li></ul></div><div><b>Preferred qualifications, capabilities, and skills</b></div><div><ul><li>
Developed knowledge of the product development life cycle</li><li>
Hands-on experience in enterprise-level network configuration and diagnostics strongly preferred.</li><li>
Bachelor&rsquo;s degree in computer science or a related technical field is preferred.</li>
Experience executing operational management and change readiness activities.<br>
<li>
<br>
</li></ul></div><div></div><br>
<b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
A part of the Commercial &amp; Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.</div><div><br>
<br>
</div><div>Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.</div></div>

Omnichannel Solutions Product Delivery associate - Payments - Senior Associate

<div><b>JOB DESCRIPTION</b><br>
<div>
Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning.</div><div><br>
<br>
</div><div>As a Product Delivery Associate in Custom Interchange, you enable the release of products and features by overcoming obstacles. As an emerging member of the team, you work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role.</div><div><br>
<br>
</div><div><b>Job responsibilities</b></div><div>
<ul><li>Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies</li>
<li>Contributes to change management activities across functional partners and documents adherence to the firm&rsquo;s risk, controls, compliance, and regulatory requirements</li>
<li>Documents blockers and impediments to aid with dependency management and resource availability</li>
<li>Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines</li>
</ul></div><div><b>Required qualifications, capabilities, and skills</b></div><div>
<ul><li>2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area</li>
<li>Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area</li>
<li>Exposure to operational management and change readiness workstreams</li>
</ul></div><div><b>Preferred qualifications, capabilities, and skills</b></div><div>
Emerging knowledge of product release and deployment processes<br>
<ul><li>
</li></ul></div><div></div><br>
<b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
A part of the Commercial &amp; Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.</div><div><br>
<br>
</div><div>Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.</div></div>

Product Delivery Associate - Payments

<div><b>JOB DESCRIPTION</b><br>
<div>
Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.</div><div><br>
</div><div>As a Senior Product Delivery Associate within the Client Onboarding and Service (COS) Product team, you are trusted with enabling the delivery of products in a stable and scalable way. You will work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You will identify and deliver impactful solutions across onboarding, servicing, and contact center journeys. You will partner with cross-functional teams to translate operational challenges into actionable, AI-driven improvements, fostering a culture of innovation and continuous enhancement.</div><div><br>
</div><div><b>Job responsibilities</b></div><div><ul><li>
Lead interviews, call listening, and journey mapping across onboarding, servicing, and contact center channels (voice, chat, email, self-service)</li><li>
Translate operational pain points into clear hypotheses with measurable business outcomes, including cycle time, exception rates, containment, FCR, AHT, ASA, abandon rates, QA pass rates, and CSAT/NPS</li><li>
Prioritize opportunities based on value, feasibility, risk, and client impact, defining success criteria and guardrails</li><li>
Collaborate with Operations, Product, and Risk to ensure solutions address real workflow friction</li><li>
Design structured prompt patterns and interaction flows for agent assist, case triage, classification, summarization, and document processing</li><li>
Specify retrieval and grounding approaches, define expected AI behaviors, and establish escalation criteria</li><li>
Write user stories that define inputs, outputs, edge cases, and acceptance criteria grounded in operational reality</li><li>
Create evaluation rubrics covering quality, factuality, helpfulness, safety, tone, and compliance</li><li>
Build and maintain curated test sets with clear error taxonomies and severity definitions</li><li>
Define offline evaluation standards and support online experiments (A/B tests, champion challenger)</li><li>
Design Human-in-the-Loop workflows, reviewer guidelines, calibration routines, and QA sampling methods</li></ul></div><div><b>
Required qualifications, capabilities, and skills</b></div><div><ul><li>
3+ years of experience or equivalent expertise in product management or a relevant domain area</li><li>
Experience executing operational management and change readiness activities</li><li>
Experience in product deployment processes
</li><li>5+ years of experience in product ownership, business analysis, service design, consulting, or operations within financial services or a regulated environment</li><li>
Strong functional understanding of client onboarding, servicing, and/or contact center operations</li><li>
Proven ability to translate business problems into clear, measurable requirements and acceptance criteria</li><li>
Hands-on experience designing prompts, defining evaluation criteria, and operating human-in-the-loop review in pilot or production AI use cases</li><li>
Familiarity with common AI capability patterns (retrieval grounded assistants, summarization, classification, document extraction) and when to apply rules, retrieval, or learning</li><li>
Command of onboarding and service metrics and levers: cycle time, exceptions, containment, FCR, AHT, ASA, abandon, QA, CSAT/NPS</li><li>
Experience interpreting offline evaluation results and online experiment outcomes to drive decisions</li><li>
Excellent stakeholder management across Operations, Contact Center, Product, Data, Technology, Risk, and Compliance</li></ul></div><div><b>
Preferred qualifications, capabilities, and skills</b></div><div><ul><li>
Developed knowledge of the product development life cycle</li><li>
Experience building gold sets, error taxonomies, reviewer playbooks, and calibration frameworks</li><li>
Working knowledge of retrieval, grounding, and prompt safety patterns; awareness of common failure modes and mitigations</li><li>
Familiarity with BI tools and KPI dashboards; ability to interpret analytics or basic SQL outputs</li><li>
Background in service blueprinting, Lean/continuous improvement, or change management</li><li>
Understanding of model risk management and responsible AI practices in regulated environments</li></ul></div><div><b>
This position does not support any Visa sponsorship now or in the future</b><br>
</div><b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
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<b>ABOUT THE TEAM</b><br>
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J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Senior Associate Product Delivery - Business Enablement

Accenture Federal Services

<div></div><div><div><div><div>At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.</div>
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<div>Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.</div>
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<div>Join us to drive positive, lasting change that moves missions and the government forward!</div></div></div><br>
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<p>
We are searching for a Scrum Master/Product Owner who would have the following skills:</p>
<p><b>
Scrum master</b></p>
<ul>
<li>Experience identifying and removing blockers</li>
<li>Experience facilitating scrum ceremonies</li>
<li>Experience building and leading high-performing teams, ideally within a DoW environment.</li>
</ul>
<p><b>Product management &amp; strategy</b></p>
<ul>
<li>Experience leading development from MVP to production</li>
<li>Experience with custom software development &amp; AI</li>
<li>Experience facilitating design and requirement sessions with customers</li>
<li>Experience setting expectations &amp; scope with customers</li>
<li>Experience with OKRs or a similar goal-setting methodology</li>
</ul>
<p><b>Responsibilities</b></p>
<ul>
<li>Work with teams of data scientists, software engineers, and cloud engineers to define, refine, and implement customer requirements</li>
<li>Work on multiple concurrent development efforts</li>
<li>Apply agile principles to R&amp;D and rapid prototyping</li>
<li>Serves as the client liaison on all project matters Identifies, acquires, and utilizes company resources to achieve project objectives.</li>
<li>Establish priorities, task assignments, and completion.</li>
<li>Ensures quality and productivity standards are maintained while meeting project/client deadlines and budget constraints.</li>
<li>Facilitate stakeholder workshops to identify requirements</li>
</ul>
<p><b>Qualifications</b></p>
<ul>
<li>Bachelor's degree</li>
<li>Experience implementing and customizing agile approaches to best fit the needs of the customer and team</li>
<li>5 years of experience in agile methodologies</li>
<li>3 years of experience with Jira and Confluence or other similar tools</li>
<li>Experience with the development and maintenance of documentation, artifacts, and reports on sprints, epics, and milestones</li>
</ul>
<p><b>Preferred Qualifications</b></p>
<ul>
<li>Experience in other roles in software and data lifecycle</li>
<li>PMP</li>
</ul>
<p><b>Clearance</b></p>
<ul>
<li>An active TS/SCI</li>
</ul>
<p>#LI-Defense</p><div><div><div><br>
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<div><b><i>What We Believe</i></b><b><i>
</i></b></div><div><i>As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.</i></div>
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<div></div><div><b><i>Equal Employment Opportunity Statement</i></b></div>
<div><i>We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the</i><i> Accenture Federal Services Equal Opportunity Policy Statement.</i></div>
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<div><i>Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.</i></div>
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<div><b><i>Requesting An Accommodation</i></b></div>
<div><i>Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.</i></div>
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<div><i>If you</i><b><i> </i></b><i>are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.</i></div>
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<div><b><i>Other Employment Statements</i></b></div>
<div><i>Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.</i></div>
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<div><i>Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.</i></div>
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<div><i>Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.</i></div>
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<div><i>The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.</i></div>
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<div><i>California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please </i><i>click here</i><i> for additional important information.</i></div></div></div></div><p></p>

Scrum Master/Product Owner

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