customer service representative Jobs in Karachi

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customer support representative Jobs in Karachi

customer support representative

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chat support representative

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technical support engineer Jobs in Karachi

technical support engineer

product support consultant

Confiz

<div>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 We are seeking an experienced
 <strong>
  Dynamics 365 Suppply Chain Consultant
 </strong>
 with a strong background in implementing and customizing D365 solutions. Must possess in-depth knowledge of SCM processes to effectively address client needs and optimize system functionalities.:
 <br/>
 <br/>
 <ul>
  <li>
   Hands-on experience in SCM modules of Microsoft Dynamics 365 Finance &amp; Operations, preferably in Warehouse Management (WMS) and Master Planning.
  </li>
  <li>
   Ability to map and configure client business requirements into Dynamics 365.
  </li>
  <li>
   Strong business communication and leadership skills; capable of managing multiple projects concurrently.
  </li>
  <li>
   Proven ability to collaborate with both technical and non-technical stakeholders across all levels.
  </li>
  <li>
   Team-oriented approach with a focus on knowledge sharing and continuous improvement.
  </li>
  <li>
   Minimum of four full-cycle ERP implementations.
  </li>
  <li>
   Familiarity with MS Sure Step implementation methodology.
  </li>
  <li>
   Relevant certifications are highly desirable.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: ACCA, CA, MBA, Bachelor's degree or equivalent.
  </li>
  <li>
   Experience: Minimum 5 years of relevant experience.
  </li>
  <li>
   Travel to client sites as needed.
  </li>
  <li>
   Gather and document functional requirements.
  </li>
  <li>
   Implement and deploy Dynamics 365 modules and customizations.
  </li>
  <li>
   Scope and estimate project requirements.
  </li>
  <li>
   Conduct Fit-Gap analysis.
  </li>
  <li>
   Deliver post-go-live training and support.
  </li>
  <li>
   Perform quality assurance and testing.
   <br/>
   <br/>
  </li>
 </ul>
 We have an amazing team of 700+ individuals working on highly innovative enterprise projects &amp; products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups.
 <br/>
 <br/>
 What makes Confiz stand out is our focus on processes and culture. Confiz is
 <strong>
  ISO 9001:2015
 </strong>
 (QMS),
 <strong>
  ISO 27001:2022
 </strong>
 (ISMS),
 <strong>
  ISO 20000-1:2018
 </strong>
 (ITSM),
 <strong>
  ISO 14001:2015
 </strong>
 (EMS),
 <strong>
  ISO 45001:2018
 </strong>
 (OHSMS) Certified. We have a vibrant culture of learning via collaboration and making workplace fun.
 <br/>
 <br/>
 People who work with us work with cutting-edge technologies while contributing success to the company as well as to themselves.
 <br/>
 <br/>
 To know more about Confiz Limited, visit: https://www.linkedin.com/company/confiz-pakistan/
</div>


Principal Functional Consultant-D365 SCM

US Mobile

<div><div><div>US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That&rsquo;s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world class engineering, best-in-class user experience, and features that will define the next generation of connectivity.</div><div></div><div><br>
At the core of it all, we have a team and culture that has been recognized by Forbes as one of the top 500 best startup employers in the US. Our team spans diverse backgrounds, cultures, and stories, with employees coming from 20+ countries.</div><div></div><div><br>
We're a venture-backed company entering hypergrowth, having recently ranked 94th on Inc 5000's fastest-growing private companies in America, and we&rsquo;re looking for someone exceptional to join our team.</div><div></div><div><br>
You're on the frontline, owning every millimeter of the customer experience. Through deep troubleshooting of common and outlier issues, walking customers through activation experiences, receiving and reporting on feedback directly from users, and developing satisfying solutions to difficult problems &mdash; you will gain a panoramic perspective on how US Mobile operates. From there, you can explore careers here and elsewhere in areas that interest you and where you provide unique insight and capabilities.</div><div></div><div><br>
Product Support Engineers provide customer support by chat, phone or email with the authority to make direct decisions, think creatively, and with a direct line to teams around the company. Gain expertise on every aspect of the product and organization.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.</li><li>
Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.</li><li>
Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction.</li><li>
Analyze customer feedback and data to identify pain points and opportunities for improvement.</li><li>
Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values.</li><li>
Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Requirements</b></h3><ul><li><ul><li>
Bachelor's degree in a relevant field. IELTS, A-Levels.</li><li>
Strong communication skills, both written and verbal.</li><li>
Demonstrated empathy and customer-centric mindset.</li><li>
Ability to work effectively within a team and across departments.</li><li>
Proactive attitude with a strong willingness to learn and adapt.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>What We Offer</b></h3><ul><li><ul><li>
Competitive above-market salary.</li><li>
Comprehensive health coverage.</li><li>
Free food, drinks, and many facilities.</li><li>
Dynamic and agile startup environment.</li><li>
Access to top-notch office amenities in Karachi.</li></ul></li></ul></div></div>
<div><div>₨ 150,000 - ₨ 300,000 a month</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Product Support Engineer - Karachi

Impetus systems

<p><b>Impetus Systems </b>currently hiring for the position of <b>Implementation Consultant (Male) </b>at our Karachi office .</p><p><b>Location: Sharah-e-Faisal, Karachi</b></p><p><b>Qualification &amp; Expereince:</b><br/>- Bachelors degree in Business, Information Technology, or a related field<br/><b>- 01 to 02 years of Experience</b></p><p><b>Job Description:</b><br/>- Collaborate with clients to assess their business requirements and objectives.<br/>- Build and maintain strong client relationships, ensuring client satisfaction.<br/>- Lead the implementation of our solutions, including configuration, customization, and integration.<br/>- Ensure that solutions are aligned with client needs and industry best practices.<br/>- Monitor project progress, manage scope, and mitigate risks.<br/>- Provide training and knowledge transfer sessions to clients and end-users.<br/>- Ensure that clients have the skills and resources to effectively use the implemented solutions.<br/>- Offer technical support during the implementation phase, addressing client questions and issues.<br/>- Escalate technical problems to the appropriate teams for resolution.<br/>- Create and maintain implementation documentation, including project plans, technical specifications, and user guides.<br/>- Gather client feedback and insights to continuously improve our solutions and implementation processes.<br/>- Provide recommendations for product enhancements and improvements.</p><p>Share your resumes at <b>Madiha@impetussys.com</b> with <b>&quot;Implementation Consultant&quot; </b>mentioned in the subject line.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Implementation Consultant

Big Futur Digital

<div>
 <p>
  <strong>
   Sales Consultant &ndash; Big Futur Digital
  </strong>
 </p>
 <p>
  We are looking for a
  <strong>
   Sales Consultant
  </strong>
  at
  <strong>
   Big Futur Digital
  </strong>
  who can understand client needs and offer the right digital solutions with clarity and confidence.
 </p>
 <p>
  <strong>
   What they do
  </strong>
 </p>
 <ul>
  <li>
   Understand the client&rsquo;s needs
  </li>
  <li>
   Recommend the right product or service
  </li>
  <li>
   Explain value, pricing, and benefits
  </li>
  <li>
   Handle objections and close deals
  </li>
  <li>
   Maintain long-term client relationships
  </li>
 </ul>
 <p>
  <strong>
   How they are different from a sales rep
  </strong>
 </p>
 <ul>
  <li>
   More advisory, less pushy
  </li>
  <li>
   Focus on problem-solving, not hard selling
  </li>
  <li>
   Often work on commission or performance targets
  </li>
  <li>
   This role is about
   <strong>
    consulting, not pitching
   </strong>
   . The goal is to build trust and drive sustainable growth.
  </li>
 </ul>
 <p>
 </p>
</div>


Sales Consultant

HR Ways

<p><b>Hiring for Technical Sales Engineer-Mechanical Engineer</b></p><p>We are providing security and safety services and trusted security partner protecting from fire.</p><p><b>About the Role</b></p><ul><li>Making Technical and Financial proposals as per the consultant / client BOQ and specifications.</li><li>Develop and maintain a deep understanding of the firefighting &amp; fire suppression system product portfolio to effectively communicate technical details to clients.</li><li>Analyze client requirements and design customized fire safety solutions compliant with NFPA, UL and Local fire codes.</li><li>Collaborate with vendors and suppliers to acquire the necessary product details, quotations and ensure the proposed solutions meet quality and compliance standard.</li><li>Provide post-sale support by coordinating with project teams to ensure successful implementation of systems.</li></ul><p><b>Desired Candidate Profile:</b></p><ul><li>Bachelor's degree in <b>mechanical engineering or a related field</b>.</li><li>3 to 5 years of experience in <b>pre-sales, fire system design and technical support for relevant systems</b>.</li><li>Pro-active problem-solving abilities, capable of addressing client concerns with innovative solutions.</li><li>Mid-Level Proficiency in <b>AutoCAD </b>and High-level Proficiency in <b>MS Office applications (Word, Excel, PowerPoint).</b></li><li>Knowledge of fire protection systems and firefighting industry standards</li></ul><p>About HR Ways:</p><p>HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983azto stay updated or visit www.hrways.co to know more.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Sales Engineer | Mechanical Engineering

Shakoor and Company

<p><b>Position:</b> Odoo Functional Consultant<br/><b>Location:</b> On-site &ndash; Gulshan-e-Iqbal, Block 6, Karachi<br/><b>Job Type:</b> Full-Time<br/><b>Availability:</b> Immediate Joining</p><p><b>Job Description:</b></p><p>We are seeking a <b>Certified Odoo Functional Consultant</b> with <b>3&ndash;4 years of hands-on experience</b> in Odoo ERP implementation and support. The ideal candidate will work closely with clients and internal teams to deliver effective Odoo solutions aligned with business processes.</p><p>Key Responsibilities</p><ul><li>Analyze business processes and translate requirements into Odoo functional solutions</li><li>Lead end-to-end Odoo implementations, including configuration and deployment</li><li>Configure and customize Odoo modules such as Sales, Purchase, Inventory, Accounting, HR, CRM, and Manufacturing</li><li>Prepare functional requirement documents (FRD) and coordinate with technical teams</li><li>Conduct user acceptance testing (UAT) and system validation</li><li>Deliver end-user training and create functional documentation</li><li>Support data migration, system integrations, and upgrades</li><li>Provide post-implementation support and continuous improvement</li></ul><p>Required Qualifications &amp; Experience</p><ul><li>Bachelor&rsquo;s degree in Business, IT, or a related field</li><li><b>Odoo Functional Certification (mandatory)</b></li><li><b>3&ndash;4 years of proven experience</b> as an Odoo Functional Consultant or ERP Consultant</li><li>Strong knowledge of Odoo business workflows and best practices</li><li>Experience in client-facing roles and requirement gathering</li><li>Excellent communication, analytical, and problem-solving skills</li></ul><p>Preferred Skills</p><ul><li>Experience with Odoo Enterprise and Community editions</li><li>Basic understanding of Odoo technical concepts (Python, XML, PostgreSQL)</li><li>Experience in multi-company and multi-location implementations</li></ul><p>What We Offer</p><ul><li>Competitive compensation package</li><li>Opportunity to work on complex and challenging Odoo project</li><li>Supportive and collaborative work environment</li></ul><p>Job Type: Full-time</p><p>Pay: Rs130,000.00 - Rs170,000.00 per month</p><p>Experience:</p><ul><li>Odoo Functional Consultant: 3 years (Required)</li></ul><p>Work Location: In person</p>

odoo Functional conssultant

franco ferri

<p>We are seeking a highly motivated Lead Engineer with expertise in marine equipment to join our team. The ideal candidate should have strong technical knowledge, excellent communication skills, and a proven track record in handling construction sites.</p><p>Key Responsibilities:</p><p>Identify and rectify issues during engineering and construction phase marine equipment sector. Provide technical support and product understanding.</p><p>Understanding and maintain process and procedure parameters based on OEM, consultant guidelines.</p><p>Collaborate with engineering operation teams for tailoring solutions to the client following OEM.</p><p>Prepare and review proposals and contracts methodology.</p><p>Stay updated on industry trends, competitor activities, and market intelligence</p><p>Stay at Site as and when required, Attend meetings and Reporting to HO.</p><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Application Question(s):</p><ul><li>Bachelor&rsquo;s degree in Engineering (Civil, Marine, or related field).</li></ul><p>Proven experience in marine equipment, aids to navigation, <br/>Strong technical understanding of (marine equipment, offshore systems and navigation aids)<br/>Proficiency in English Speaking and Writing, MS Office.<br/>Write Salary Expectation</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>In Relevant Industries: 8 years (Preferred)</li></ul><p>Work Location: In person</p>

Lead Engineer Civil & Marine Experience

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