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customer support lead Jobs in Saudi Arabia

customer support lead

operations excellence specialist Jobs in Saudi Arabia

operations excellence specialist

production support executive

Stitch

Application Support Engineer:We are looking for a highly skilled Application Support Engineer with strong experience in troubleshooting backend systems, monitoring application performance, managing deployments, and supporting multi-environment operations (UAT/SIT). The role involves deep technical investigation, automation, cloud environment setup, and cross-functional collaboration with engineering, DevOps, and SRE teams.Key Responsibilities1. Technical Investigation &amp; Troubleshooting<ul><li>Investigate backend application logs, database records, API calls, and system configurations to diagnose issues.</li><li>Debug unexpected product behavior by analyzing data flows, dependencies, and service interactions.</li><li>Perform in-depth Root Cause Analysis (RCA) for critical incidents and recurring issues.</li></ul>2. Monitoring &amp; Reliability<ul><li>Monitor application, server, and service performance using Zabbix and Grafana.</li><li>Identify anomalies related to CPU, memory, replication, or backup failures and take corrective action.</li><li>Ensure daily database backups and ClickHouse replication tasks complete successfully.</li><li>Collaborate with DevOps/SRE teams to analyze infrastructure and performance-related issues.</li></ul>3. Deployment &amp; Environment Management<ul><li>Execute application deployments in UAT and SIT environments.</li><li>Support release cycles and troubleshoot deployment failures.</li><li>Create and manage cron jobs, bash scripts, and logrotate configurations.</li></ul>4. Automation &amp; Tooling<ul><li>Develop scripts or small utilities (Python, Bash, JavaScript) to automate repetitive debugging tasks.</li><li>Recommend improvements to logging, monitoring, and diagnostics systems.</li></ul>5. Cloud Environment Setup<ul><li>Provision and configure cloud environments for application, middleware, and tool installations.</li><li>Configure web and application servers for production-like readiness.</li></ul>6. Change Management<ul><li>Raise, track, and manage Change Requests (CRs) for updates in UAT or other environments.</li><li>Ensure all changes follow internal deployment and governance procedures.</li></ul>7. Middleware, Web &amp; Database Support<ul><li>Work with a wide range of middleware and web tools, including:</li><li>Web Layer: Nginx</li><li>Middleware: Etcd, Easegress, Redis, Metabase, Java services, Minio, Zitadel, Elasticsearch, Vector, ThirdEye</li><li>Database: PostgreSQL administration, ClickHouse replication monitoring</li></ul>8. Cross-Functional Collaboration<ul><li>Liaise with engineering teams to escalate defects, validate fixes, and communicate feature gaps.</li><li>Present technical findings clearly to technical and non-technical stakeholders.</li></ul>Job Type: Full-timePay: ﷼7,000.00 - ﷼12,000.00 per month

Production Support Executive

Stitch Financial Technologies India Private Ltd

Application Support Engineer:We are looking for a highly skilled Application Support Engineer with strong experience in troubleshooting backend systems, monitoring application performance, managing deployments, and supporting multi-environment operations (UAT/SIT). The role involves deep technical investigation, automation, cloud environment setup, and cross-functional collaboration with engineering, DevOps, and SRE teams.Key Responsibilities1. Technical Investigation &amp; Troubleshooting<ul><li>Investigate backend application logs, database records, API calls, and system configurations to diagnose issues.</li><li>Debug unexpected product behavior by analyzing data flows, dependencies, and service interactions.</li><li>Perform in-depth Root Cause Analysis (RCA) for critical incidents and recurring issues.</li></ul>2. Monitoring &amp; Reliability<ul><li>Monitor application, server, and service performance using Zabbix and Grafana.</li><li>Identify anomalies related to CPU, memory, replication, or backup failures and take corrective action.</li><li>Ensure daily database backups and ClickHouse replication tasks complete successfully.</li><li>Collaborate with DevOps/SRE teams to analyze infrastructure and performance-related issues.</li></ul>3. Deployment &amp; Environment Management<ul><li>Execute application deployments in UAT and SIT environments.</li><li>Support release cycles and troubleshoot deployment failures.</li><li>Create and manage cron jobs, bash scripts, and logrotate configurations.</li></ul>4. Automation &amp; Tooling<ul><li>Develop scripts or small utilities (Python, Bash, JavaScript) to automate repetitive debugging tasks.</li><li>Recommend improvements to logging, monitoring, and diagnostics systems.</li></ul>5. Cloud Environment Setup<ul><li>Provision and configure cloud environments for application, middleware, and tool installations.</li><li>Configure web and application servers for production-like readiness.</li></ul>6. Change Management<ul><li>Raise, track, and manage Change Requests (CRs) for updates in UAT or other environments.</li><li>Ensure all changes follow internal deployment and governance procedures.</li></ul>7. Middleware, Web &amp; Database Support<ul><li>Work with a wide range of middleware and web tools, including:</li><li>Web Layer: Nginx</li><li>Middleware: Etcd, Easegress, Redis, Metabase, Java services, Minio, Zitadel, Elasticsearch, Vector, ThirdEye</li><li>Database: PostgreSQL administration, ClickHouse replication monitoring</li></ul>8. Cross-Functional Collaboration<ul><li>Liaise with engineering teams to escalate defects, validate fixes, and communicate feature gaps.</li><li>Present technical findings clearly to technical and non-technical stakeholders.</li></ul>Job Type: Full-timePay: ﷼6,000.00 - ﷼12,000.00 per month

ALPHA PLUS

Executive Administrative &amp; HR CoordinatorLocation: Riyadh, Saudi Arabia Job Type: Full-TimeJob Overview: We are seeking a female expatriate Executive Administrative &amp; HR Coordinator to handle daily administrative operations, HR support, sales coordination, and inter-department communication. This role works closely with the CEO, HR, Finance, Sales, and Production teams.Key Responsibilities:<ul><li>Daily attendance, overtime records, and payroll preparation support</li><li>HR coordination, job offer preparation, and JISR system handling</li><li>Quotation preparation and enquiry follow-ups</li><li>Email management (Sales, Management, Hiring &amp; PR)</li><li>Job order issuing and tracking for production</li><li>Coordination between CEO, HR, Finance, and other departments</li></ul>Requirements:<ul><li>Female candidates preferred</li><li>Strong MS Excel and email communication skills</li><li>HRMS / payroll system experience (JISR preferred)</li><li>Highly organized and able to multitask</li></ul>Salary: Competitive, based on experienceHow to Apply: Apply via Indeed with your updated CV.Job Types: Full-time, PermanentPay: ﷼2,500.00 - ﷼4,000.00 per month

Executive Administrative & HR Coordinator

Whitecollars

<div>Company Description 
Our client is a globally oriented, high-tech industrial manufacturing group specializing in power and electrical solutions. With strong in-house capabilities spanning R&amp;D, advanced manufacturing, quality assurance, and after-sales service, the organization serves international power utilities and industrial markets with a broad portfolio of medium- and low-voltage electrical products.
Operating multiple manufacturing facilities and adhering to international quality and safety standards, our client is recognized for its commitment to reliability, innovation, and operational excellence. This role offers a unique opportunity to lead large-scale production operations within a fast-growing, internationally active organization. 
Job Description 
We are seeking a Vice President of Production to provide strategic and operational leadership for all production-related activities. This executive will play a critical role in driving efficiency, quality, cost optimization, and team performance across manufacturing operations, while ensuring alignment with corporate strategy and market demand.
Key Responsibilities
Production Planning &amp; Operations<ul><li>
Develop and execute annual, quarterly, and monthly production plans aligned with business strategy and market requirements</li><li>
Ensure optimal allocation of resources and on-time, high-quality delivery</li><li>
Identify, analyze, and resolve production bottlenecks</li><li>
Coordinate closely with Sales, Procurement, and R&amp;D to ensure operational alignment</li></ul>
Process Excellence &amp; Continuous Improvement<ul><li>
Establish, standardize, and continuously optimize production processes and SOPs</li><li>
Drive productivity, efficiency, and cost-reduction initiatives</li><li>
Ensure disciplined execution and controlled process changes</li></ul>
Equipment &amp; Facilities Management<ul><li>
Implement robust equipment management and preventive maintenance systems</li><li>
Oversee installation, commissioning, and technical upgrades</li><li>
Participate in equipment selection and automation initiatives to enhance productivity</li></ul>
Quality Management<ul><li>
Establish and maintain a comprehensive quality management system</li><li>
Define and enforce quality objectives in line with regulatory, industry, and customer requirements</li><li>
Lead quality inspections, root-cause analysis, and corrective actions</li><li>
Promote a culture of continuous quality improvement and customer satisfaction</li></ul>
Cost &amp; Resource Control<ul><li>
Control production costs related to materials, labor, and energy</li><li>
Optimize resource utilization and operational efficiency</li><li>
Support supplier management and procurement negotiations</li></ul>
Health, Safety &amp; Compliance<ul><li>
Implement national safety regulations and internal HSE systems</li><li>
Define safety objectives and conduct training, audits, and risk assessments</li><li>
Lead investigations and corrective actions for safety incidents</li></ul>
Leadership &amp; Talent Development<ul><li>
Design production organizational structures and staffing plans</li><li>
Manage performance, training, and leadership development</li><li>
Build a high-performing, engaged, and accountable production team</li></ul>
Material Control &amp; Procurement Oversight<ul><li>
Supervise material planning, inventory control, and turnover</li><li>
Ensure procurement processes are compliant, transparent, and well-documented</li></ul>
Strategic &amp; Cross-Functional Contribution<ul><li>
Participate in major management decisions and strategic initiatives</li><li>
Represent production in internal and external coordination as needed</li><li>
Perform additional responsibilities assigned by senior leadership</li></ul> 
Qualifications 
Education<ul><li>
Bachelor&rsquo;s degree in Electrical Engineering or any equivalent degree.</li><li>
Background in Engineering, Science, Business Administration, or related fields</li></ul>
Experience<ul><li>
Minimum 5 years of relevant industry experience</li><li>
At least 3 years in a production or manufacturing management role</li><li>
Experience within the power systems or electrical manufacturing sector is highly desirable</li></ul>
Skills &amp; Competencies<ul><li>
Strong English communication skills</li><li>
Solid understanding of enterprise operations, including strategy, finance, and HR fundamentals</li><li>
Proven leadership, project management, and cross-functional coordination capabilities</li><li>
Strong system-thinking and global mindset</li><li>
High integrity, resilience, and ability to perform under pressure</li><li>
Excellent interpersonal skills and cross-cultural adaptability</li><li>
Willingness and ability to work in an overseas environment</li></ul>
Why Join?<ul><li>
Executive-level leadership role with high strategic impact</li><li>
Opportunity to shape and scale manufacturing operations in a growing international organization</li><li>
Exposure to advanced industrial technologies and global markets</li><li>
Competitive executive compensation and long-term career growth</li></ul></div>

Vice President of Production (Native Chinese Speaker)

Antal

Position Head ChefOne of our clients in the restaurant &amp; hospitality industry-a fast-growing, chef-driven caf&eacute; group is looking for an Head Chef to steer its next phase of expansion. Operating a portfolio of company-owned locations and a central production kitchen, the brand delivers elevated Mediterranean-Italian fare, signature desserts and specialty coffee to a rapidly growing guest base.Location: KuwaitYears of Experience: Minimum 3-5 years of experience in breakfast or hot kitchen operations.Education: Diploma in Culinary Arts or relevant kitchen training.Department: Kitchen OperationsReports To: Executive Chef / Operations ManagerSupervises: Breakfast Cooks, Line Cooks, Prep Staff, Kitchen AssistantsNotice Period: Immediate joiners or a maximum one-month notice period.Applicants are requested to apply with their updated resumes and then click the following link to update their details to speed up the process of recruitment.https://www.arbetecareers.com/Candidate-PortalPosition Summary The Head Chef (Breakfast Concept) is responsible for leading and managing all breakfast-related kitchen operations . This role ensures consistent preparation of high-quality breakfast dishes, proper execution of recipes, and smooth coordination between production and service teams. The Head Chef plays a key role in menu execution, quality control, kitchen discipline, and operational efficiency for the breakfast concept.Job Description1. Breakfast Kitchen Operations Management<ul><li>Oversee daily breakfast production in all assigned branches.</li><li>Ensure all breakfast items are prepared according to recipe standards and presentation guidelines.</li><li>Maintain proper workflow, timely preparation, and smooth operation during peak hours.</li><li>Coordinate with branch teams to ensure adequate stock and readiness for service.</li></ul>2. Menu Execution &amp; Quality Standards<ul><li>Execute the breakfast menu developed by the Executive Chef.</li><li>Ensure consistency in taste, portion size, texture, and plating.</li><li>Conduct regular tasting and quality checks to guarantee product excellence.</li><li>Suggest improvements or new ideas related to the breakfast menu when needed.</li></ul>3. Food Preparation &amp; Production Control<ul><li>Manage preparation schedules to match demand forecasts accurately.</li><li>Ensure proper portion control, ingredient usage, and minimal wastage.</li><li>Monitor production output and adjust as required during busy periods.</li><li>Oversee mise-en-place setup for all breakfast dishes.</li></ul>4. Staff Management &amp; Training<ul><li>Supervise breakfast cooks, line cooks, and prep staff during operations.</li><li>Train staff on recipe execution, cooking techniques, and presentation standards.</li><li>Ensure staff follow proper kitchen procedures, hygiene, and safety rules.</li><li>Coordinate scheduling, manpower allocation, and shift assignments for breakfast teams.</li></ul>5. Hygiene, Safety &amp; Compliance<ul><li>Ensure strict compliance with food safety, hygiene, and sanitation rules.</li><li>Conduct daily checks to ensure workstations, equipment, and storage areas are clean and safe.</li><li>Monitor staff hygiene and adherence to safety procedures.</li><li>Coordinate with the Executive Chef for audits and compliance checks.</li></ul>6. Inventory &amp; Cost Control<ul><li>Monitor stock levels of breakfast ingredients and kitchen supplies.</li><li>Ensure accurate daily consumption reporting and minimal wastage.</li><li>Coordinate with the purchasing team for timely restocking of breakfast items.</li><li>Assist in controlling food costs through efficient usage and portioning.</li></ul>7. Equipment &amp; Maintenance Oversight<ul><li>Ensure breakfast-related equipment is functioning properly.</li><li>Report equipment issues immediately and coordinate repairs.</li><li>Maintain proper storage and care for all tools and kitchen appliances.</li></ul>8. Reporting &amp; Documentation<ul><li>Prepare daily production reports and wastage logs.</li><li>Maintain recipe files, portion guides, and breakfast preparation procedures.</li><li>Report operational issues, staff needs, and improvement plans to the Executive Chef.</li></ul>Qualifications<ul><li>Strong knowledge of breakfast menu items, cooking techniques, and production flow.</li><li>Ability to manage a fast-paced, high-volume breakfast environment.</li><li>Strong communication, organization, and leadership skills.</li></ul>Personal Competencies<ul><li>Strong Culinary Skills</li><li>Quality &amp; Consistency Focus</li><li>Team Leadership &amp; Training</li><li>Time Management</li><li>Creativity &amp; Attention to Detail</li><li>Problem Solving</li><li>Professional Conduct &amp; Discipline</li></ul>Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted.Job Type: Full-timePay: Up to ﷼10,000.00 per month

Head Chef - café

AEG Consulting

We are seeking a dynamic and organized Marketing Executive to support our brand activation and events team. The role will focus on planning, coordinating, and executing marketing initiatives related to brand activations, exhibitions, booth launches, and events. The ideal candidate will have strong coordination skills, market understanding, and the ability to manage multiple projects in a fast-paced environment.Key Responsibilities<ul><li>Support planning and execution of brand activations, exhibitions, and events</li><li>Coordinate with internal creative, design, and production teams to deliver marketing initiatives</li><li>Assist in developing activation concepts, campaign messaging, and promotional plans</li><li>Manage timelines, budgets, and vendor coordination for marketing activities</li><li>Liaise with clients, partners, and suppliers as required</li><li>Support on-ground execution of events and activations</li><li>Conduct market research and competitor analysis</li><li>Prepare marketing reports, presentations, and post-event evaluations</li><li>Ensure brand consistency across all activation and marketing activities</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field</li><li>Proven experience as a Marketing Executive, preferably in brand activation, events, or experiential marketing</li><li>Strong project coordination and organizational skills</li><li>Ability to manage multiple tasks and work under tight deadlines</li><li>Excellent communication and interpersonal skills</li><li>Fluency in English and Arabic, with the ability to communicate effectively in both languages</li><li>Willingness to travel and work on-site during events when required</li></ul>Preferred Qualifications<ul><li>Experience working with event agencies, activation agencies, or marketing agencies</li><li>Knowledge of exhibitions, booth activations, and event operations</li><li>Experience in the KSA market is a strong advantage</li></ul>Benefits<ul><li>Competitive salary (based on experience)</li><li>Growth and career development opportunities</li></ul>Job Type: Full-timePay: ﷼5,000.00 - ﷼7,500.00 per monthLocation:<ul><li>Jeddah (Required)</li></ul>

Marketing Executive

Euro Systems LLC

Job Title: Showroom Sales Executive &ndash; Architectural ProjectsLocation: Riyadh, Saudi Arabia Employment Type: Full-TimeJob OverviewWe are seeking a dynamic and customer-focused Showroom Sales Executive with experience in architectural and construction-related products. The ideal candidate will handle showroom sales, coordinate with architects, designers, contractors, and clients, and support architectural projects from inquiry to order completion.Key Responsibilities<ul><li>Attend walk-in clients and professionally present architectural products (aluminum systems, fa&ccedil;ades, doors, windows, glass, fit-out materials, or related products).</li><li>Understand client requirements and recommend suitable products and solutions for residential, commercial, and architectural projects.</li><li>Coordinate with architects, consultants, interior designers, contractors, and project managers.</li><li>Prepare quotations, follow up on inquiries, and close sales deals.</li><li>Maintain detailed records of client interactions, quotations, and sales progress.</li><li>Support project-related sales by coordinating with technical, estimation, and production teams.</li><li>Achieve monthly and annual sales targets assigned by management.</li><li>Ensure showroom is well-maintained, organized, and presentable at all times.</li><li>Stay updated on product specifications, market trends, and competitor activities.</li><li>Provide after-sales support and ensure customer satisfaction.</li></ul>Requirements &amp; Qualifications<ul><li>Minimum 2&ndash;4 years of experience in showroom sales related to architectural, construction, or building materials.</li><li>Strong knowledge of architectural products (aluminum, fa&ccedil;ade systems, doors, windows, glass, or fit-out materials preferred).</li><li>Excellent communication and negotiation skills.</li><li>Ability to read basic drawings and understand project requirements (advantage).</li><li>Proficient in MS Office and CRM systems.</li><li>Professional appearance and customer-oriented attitude.</li><li>Ability to work independently and as part of a team.</li><li>Arabic language skills are an advantage; English is mandatory.</li></ul>Preferred Skills<ul><li>Experience working with architects and consultants in Saudi Arabia.</li><li>Understanding of project-based sales cycles.</li><li>Valid Saudi driving license (preferred).</li></ul>Benefits<ul><li>Competitive salary</li><li>Sales commission / incentives</li><li>Transportation or allowance (if applicable)</li><li>Medical insurance</li><li>Career growth opportunities</li></ul>Job Type: Full-timePay: ﷼5,000.00 - ﷼6,500.00 per month

Showroom Sales Engineer

Explore 2275+ Production support executive in Saudi Arabia this January. Find roles across top companies and apply now to boost your career.

2275 production support executive jobs IN Saudi Arabia

Production Support Executive

Production Support Executive

Executive Administrative & HR Coordinator

Vice President of Production (Native Chinese Speaker)

Head Chef - café

Marketing Executive

Showroom Sales Engineer