customer support lead

AlGooru

<div>AlGooru is hunting for the next generation of Support talents!
We&rsquo;re looking for a Customer Support Lead
 A bit about us
AlGooru is a Saudi-based edtech startup that uses AI to connect students with on-demand private tutors over 20+ subjects.
 Main responsibilities<ul>
<li>
Build the Customer Support department from (almost) scratch.</li>
<li>Contribute significantly to the company&rsquo;s goal of delivering exceptional user experiences and top-tier support across various channels.</li>
<li>Work closely with Sales, Supply, Product and Marketing to improve the customer experience and align goals</li>
</ul>
 A day in your life
Strategic Planning and Roadmap Execution 
<ul>
<li>
Oversee daily Customer Support operations to ensure a seamless experience for clients and tutors
</li><li>Hire and onboard new Customer Support agents
</li><li>Lead, support, and coach Support agents to maintain service quality and consistency
</li><li>Utilize and optimize tools and systems to improve team productivity and service quality
</li><li>Gather and communicate feedback from the Tutor Community to support strategic improvements</li>
</ul>
Customer Operations, Analysis &amp; Reporting 
<ul>
<li>
Help map the customer journey post-sales, identifying key touchpoints and engagement opportunities
</li><li>Track and analyze support metrics to monitor performance, identify trends, and improve service quality
</li><li>Support the analysis of customer support practices and policies to ensure alignment with client and tutor needs
</li><li>Collect, analyze, and relay customer and tutor feedback to improve processes and service quality
</li><li>Implement short-term solutions and contribute to long-term operational improvements
</li><li>Collaborate with internal teams to align Customer Support activities with company goals and initiatives</li></ul> 

Customer Experience, Escalations &amp; Brand Representation 
<ul>
<li>
Serve as the main escalation point for complex customer and tutor issues
</li><li>Oversee handling of customer and tutor inquiries across phone and messaging platforms
</li><li>Manage and optimize the CRM to ensure accurate tracking and timely resolution of issues
</li><li>Ensure effective support for session bookings, rescheduling, platform navigation, and technical troubleshooting
</li><li>Contribute to optimizing in-app customer experiences (notifications, user prompts, and flows)
</li><li>Collaborate with Product teams by translating customer feedback into actionable insights
</li><li>Ensure brand values and tone are consistently reflected across all customer interaction channels</li>
</ul>
Requirements
 Experience needed<ul>
<li>
3+ years of experience leading Customer Support teams in a B2C environment, with clear ownership of service quality and customer experience.
</li><li>3+ years in customer relationship leadership, with a strong understanding of customer behavior and post-sales journeys.
</li><li>Hands-on experience with CRMs and customer communication tools (ideally HubSpot and MessageBird).
</li><li>Data-driven and metrics-focused, comfortable working with KPIs, SLAs, and OKRs to improve performance.
</li><li>Experience collaborating cross-functionally to translate customer feedback into operational or product improvements.
</li><li>Truly customer-obsessed, with a high bar for service quality and brand representation.</li>
</ul><ul><li>Our application process</li></ul><ul>
<li>
Screening &amp; Intro Call (5-10 mins)</li>
<li>Chemistry interview (15-30 minutes)</li>
<li>Technical interview (30-60 minutes)</li>
<li>Technical assessment</li>
<li>Vision-fit interview (60-90 minutes)</li>
<li>Offer extended to successful applicants</li>
</ul>
Benefits
 Role benefits<ul>
<li>Work from anywhere</li>
<li>Unlimited paid sick days</li>
<li>No clocking in/out</li>
<li>ESOP shares</li>
<li>Laptop fund</li>
<li>Fast promotions (like really fast)</li>
<li>Enjoy monthly Pizza Fridays</li>
<li>Learn anything online and expense it on us</li>
<li>Travel for company events and get reimbursed</li>
 </ul>How to gain extra Gooru points<ul>
<li>Demonstrate your entrepreneurial, hustling, and energetic spirit</li>
<li>Prove your ability to take full ownership of your role without the need to be micromanaged</li>
<li>Conduct proper research about AlGooru prior to your interviews with us, we love people who already know about us.</li>
<li>Be extra organized&hellip; like extra&hellip;</li></ul></div>

Customer Support Lead

Paris United Group

Job Description: Team Leader &ndash; Non-Food &amp; Health &amp; BeautyLocation: Al Khobar, Saudi Arabia Department: Non-Food &amp; Health &amp; Beauty Industry: Retail / HypermarketRole OverviewWe are looking for an experienced Team Leader &ndash; Non-Food &amp; Health &amp; Beauty to support daily department operations, lead the sales team, and ensure high standards of merchandising, stock availability, and customer service.Key Responsibilities<ul><li>Lead and supervise daily operations of the Non-Food &amp; Health &amp; Beauty department.</li><li>Ensure proper product display, pricing accuracy, and merchandising standards.</li><li>Monitor stock levels, replenishment, and inventory control.</li><li>Support achievement of sales targets and promotional activities.</li><li>Guide, train, and motivate team members to improve performance.</li><li>Handle customer queries and complaints professionally.</li><li>Ensure compliance with company policies, safety, and store procedures.</li></ul>Required Skills<ul><li>Strong knowledge of Non-Food and Health &amp; Beauty product categories.</li><li>Good leadership and team-handling skills.</li><li>Basic understanding of sales reporting and inventory control.</li><li>Strong communication and customer service skills.</li></ul>Qualifications &amp; Experience<ul><li>Diploma or Bachelor&rsquo;s degree preferred.</li><li>2&ndash;5 years of experience in Non-Food or Health &amp; Beauty operations within a hypermarket or supermarket.</li></ul>Important NoteOnly shortlisted candidates will be contacted. Please apply only if you are eligible for this role.Job Type: Full-timePay: ﷼1,700.00 - ﷼2,000.00 per monthLocation:<ul><li>Al Khobar (Required)</li></ul>

Team Leader – Non-Food & Health & Beauty

Matar Al Baqmi Holding Company

<div><h3 class="jobSectionHeader">Job Purpose</h3>
To lead and manage all Quality Assurance and Quality Control activities in the HVAC coil manufacturing facility, ensuring products comply with customer requirements, industry standards (ASHRAE, ISO), and regulatory guidelines while driving continuous improvement and customer satisfaction.<h3 class="jobSectionHeader">
Key Responsibilities</h3><h3 class="jobSectionHeader">
1. Quality Assurance Leadership</h3><ul>
<li>Develop, implement, and maintain QA/QC policies, procedures, and standards
</li><li>Act as process owner for all quality-related systems and activities
</li><li>Establish detailed quality guidelines and acceptance criteria for production
</li><li>Implement and manage the Quality Management System (QMS), including incidents, corrective actions, and improvements
</li><li>Define and monitor quality metrics for all manufacturing processes</li>
</ul><h3 class="jobSectionHeader">
2. Team Management</h3><ul>
<li>Lead, manage, and mentor the QA/QC team (inspectors, technicians, auditors)
</li><li>Align QC manpower according to production shifts and schedules
</li><li>Build a strong quality-focused culture across the organization
</li><li>Conduct regular training on quality standards, inspection methods, and safety</li>
</ul><h3 class="jobSectionHeader">
3. Inspection &amp; Testing</h3><ul>
<li>Develop, review, and approve inspection and testing procedures
</li><li>Supervise and conduct:
</li><li><ul><li>Inward material inspections
</li><li>In-process inspections (Fins, Expanding, Brazing, Tube Sheet, CNC end plate grinding)
</li><li>Leak testing, pressure testing, dimensional checks, and performance testing
</li><li>Painting, packing, and pre-dispatch inspections
</li></ul></li><li>Ensure sample approvals, first setting reports, and final product validations
</li><li>Maintain finished goods and final packaging photographic records</li>
</ul><h3 class="jobSectionHeader">4. Non-Conformance &amp; Problem Solving</h3><ul>
<li>Identify, document, and manage non-conformities (NCRs)
</li><li>Lead root cause analysis and implement corrective and preventive actions (CAPA)
</li><li>Monitor scrap levels and analyze defects and rejections
</li><li>Prepare reports on malfunctions and corrective actions (e.g., defective raw material per order)
</li></ul><h3 class="jobSectionHeader">5. Customer &amp; Supplier Quality</h3><ul>
<li>Act as primary quality interface with customers
</li><li>Handle customer complaints and quality-related communications
</li><li>Support customer audits, inspections, and certifications
</li><li>Evaluate, approve, and audit suppliers based on quality requirements
</li><li>Coordinate incoming material inspections with suppliers</li>
</ul><h3 class="jobSectionHeader">6. Quality Systems &amp; Compliance</h3><ul>
<li>Ensure compliance with ASHRAE, ISO 9001, and applicable regulatory standards
</li><li>Maintain ISO documentation and certification requirements
</li><li>Plan and conduct internal audits and support third-party audits
</li><li>Ensure health, safety, and environmental compliance in all quality activities
</li></ul><h3 class="jobSectionHeader">7. Production &amp; Maintenance Coordination</h3><ul>
<li>Work closely with production teams to embed quality in manufacturing processes
</li><li>Support process optimization and continuous improvement initiatives
</li><li>Monitor the entire production cycle and identify potential quality risks early
</li><li>Coordinate quality checks during maintenance activities
</li></ul><h3 class="jobSectionHeader">8. Reporting &amp; Performance Metrics</h3><ul>
<li>Prepare and present quality KPIs, dashboards, and monthly summaries
</li><li>Set and track quality improvement goals (e.g., reduce inspection turnaround time by 20%)
</li><li>Analyze trends and recommend improvement actions to management
</li></ul><h3 class="jobSectionHeader">9. Housekeeping &amp; Continuous Improvement</h3><ul>
<li>Monitor housekeeping standards in quality and production areas
</li><li>Drive continuous improvement initiatives to enhance product quality and customer satisfaction</li>
</ul>
Requirements<h3 class="jobSectionHeader">
Qualifications &amp; Experience</h3><ul>
<li>Diploma or Bachelor&rsquo;s Degree in Mechanical / HVAC / Manufacturing Engineering
</li><li>10 years of QA/QC experience in HVAC coil manufacturing
</li><li>Strong knowledge of DX, condenser, evaporator, and chilled water coils
</li><li>Hands-on experience with ISO audits, SPC, and quality tools</li></ul></div>

QC Lead - HVAC Coil

Confidential Government

<div>
 
 A leading
 
 semi-government entity
 
 in Saudi Arabia&rsquo;s is looking for skilled professionals to join its growing team. Headquartered in
 
 Riyadh
 
 , the organization plays a strategic role in supporting national development initiatives and driving long-term impact across key sectors.
 
 
 
 
 
 If you are looking for a meaningful career with an organization committed to
 
 sustainability, innovation, and industry excellence
 
 , this is your opportunity to be part of something impactful.
 
 
 
 
 
 
 Apply now and be part of a future-focused organization shaping tomorrow&rsquo;s success.
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 The General Manager of Customer Experience will lead the development and execution of strategies and initiatives aimed at enhancing investment engagement and overall stakeholder experience. This role is responsible for supporting investors and government stakeholders, identifying opportunities for value-added services, and driving sustainable growth through the delivery of a world-class customer experience.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 1. Customer Journey &amp; Process Optimization
 
 
 <ul>
 <li>
 Map and optimize the end-to-end investor journey, including interactions with government entities, to identify key touchpoints that enhance the overall customer experience.
 </li>
 <li>
 Design and implement strategies to streamline processes, reduce friction points, and ensure a consistent experience across all stages of the investor lifecycle.
 </li>
 <li>
 Define Customer Experience Service Level Agreements (SLAs) and monitor performance KPIs in coordination with the Planning &amp; Performance team.
 </li>
 </ul>
 
 
 2. Customer Service Center Management
 
 
 <ul>
 <li>
 Lead the Customer Service Center to ensure timely, accurate, and effective resolution of inquiries, concerns, and feedback.
 </li>
 <li>
 Oversee the proper triaging and routing of inquiries to relevant Level 1 and Level 2 support teams.
 </li>
 <li>
 Establish and enforce service standards that deliver a responsive and positive experience for investors, citizens, and government or legal entities.
 </li>
 </ul>
 
 
 3. Customer Engagement &amp; Relationship Management
 
 
 <ul>
 <li>
 Develop and execute proactive engagement strategies across multiple channels to strengthen relationships with investors and government stakeholders.
 </li>
 <li>
 Implement tailored communication and structured feedback mechanisms to support long-term engagement and retention.
 </li>
 <li>
 Act as the primary relationship owner for key investor accounts.
 </li>
 </ul>
 
 
 4. Account Management &amp; Regulatory Interface
 
 
 <ul>
 <li>
 Support investors throughout the licensing and application lifecycle, acting as the main interface between investors and relevant regulatory and compliance teams.
 </li>
 <li>
 Ensure the collection of required declarations, follow up on outstanding dues or penalties, and keep investors informed of compliance-related matters.
 </li>
 <li>
 Enhance investor awareness of regulatory requirements, policy updates, and application-specific guidelines.
 </li>
 </ul>
 <li>
 </li>
 
 
 
 
 
 Minimum Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, Public Relations, or a related discipline is required.
 </li>
 <li>
 A master&rsquo;s degree preferably an MBA or an advanced qualification in Strategy or Customer Experience Management&mdash;is highly preferred.
 </li>
 <li>
 Minimum 14 years of experience in Customer Experience (CX), Account Management, or Business Development,
 
 with at least
 
 
 5 years in a senior leadership.
 
 </li>
 </ul>
</div>

General Manager Customer Experience

Syarah

<div>
 Syarah is on a mission to change how people buy cars in Saudi Arabia . We provide customers with a seamless, end-to-end digital car-buying experience&mdash;from browsing to delivery&mdash;all through an innovative online platform. Behind the scenes, we build powerful systems to manage sourcing, inspection, merchandising, financing, logistics, and more.
 
 
 Syarah is seeking an experienced Sales Manager to lead and scale retail car sales performance. The role is responsible for driving revenue, managing sales pipelines, improving conversion rates, and ensuring a high-quality customer experience across Syarah's digital automotive platform.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead and manage retail car sales operations to achieve volume and revenue targets
 </li>
 <li>
 Own sales performance, pipeline management, and conversion optimization
 </li>
 <li>
 Work closely with marketing, pricing, and operations teams to execute sales campaigns
 </li>
 <li>
 Ensure competitive pricing and strong value propositions aligned with market trends
 </li>
 <li>
 Monitor sales KPIs and provide regular performance reports
 </li>
 <li>
 Manage escalations and ensure high customer satisfaction
 </li>
 <li>
 Collaborate with finance partners (banks, leasing) to support financing solutions
 </li>
 <li>
 Support expansion plans and new sales initiatives
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5-10 years of experience in automotive sales
 </li>
 <li>
 Strong background in retail sales, dealerships, or automotive platforms
 </li>
 <li>
 Proven ability to manage targets, pipelines, and performance metrics
 </li>
 <li>
 Strong leadership, communication, and negotiation skills
 </li>
 <li>
 Good understanding of automotive finance and pricing
 </li>
 <li>
 Fluent in Arabic; good English is preferred
 </li>
 </ul>
</div>

Sales Manager - Retail Sales

<div>Syarah is on a mission to change how people buy cars in Saudi Arabia . We provide customers with a seamless, end-to-end digital car-buying experience&mdash;from browsing to delivery&mdash;all through an innovative online platform. Behind the scenes, we build powerful systems to manage sourcing, inspection, merchandising, financing, logistics, and more. 
Syarah is seeking an experienced Sales Manager to lead and scale retail car sales performance. The role is responsible for driving revenue, managing sales pipelines, improving conversion rates, and ensuring a high-quality customer experience across Syarah&rsquo;s digital automotive platform.
Key Responsibilities:
Lead and manage retail car sales operations to achieve volume and revenue targets. 
<ul><li><ul><li>
</li>Own sales performance, pipeline management, and conversion optimization. 
<li>
</li>Work closely with marketing, pricing, and operations teams to execute sales campaigns. 
<li>
</li>Ensure competitive pricing and strong value propositions aligned with market trends. 
<li>
</li>Monitor sales KPIs and provide regular performance reports. 
<li>
</li>Manage escalations and ensure high customer satisfaction. 
<li>
</li>Collaborate with finance partners (banks, leasing) to support financing solutions. 
<li>
</li><li>Support expansion plans and new sales initiatives.</li>
</ul></li></ul>
Requirements
5&ndash;10 years of experience in automotive sales. 
<ul><li><ul><li>
</li>Strong background in retail sales, dealerships, or automotive platforms. 
<li>
</li>Proven ability to manage targets, pipelines, and performance metrics. 
<li>
</li>Strong leadership, communication, and negotiation skills. 
<li>
</li>Good understanding of automotive finance and pricing. 
<li>
</li><li>Fluent in Arabic; good English is preferred.</li></ul></li></ul></div>

Explore 2717+ Customer support lead in Saudi Arabia this January. Find roles across top companies and apply now to boost your career.

2717 customer support lead jobs IN Saudi Arabia

Customer Support Lead

Customer Support Lead

Team Leader – Non-Food & Health & Beauty

QC Lead - HVAC Coil

General Manager Customer Experience

Sales Manager - Retail Sales

Sales Manager - Retail Sales