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application support engineer Jobs in Saudi Arabia

application support engineer

customer support lead

AlGooru

<div><p><b>AlGooru is hunting for the next generation of Support talents!</b></p><p><b>
We&rsquo;re looking for a Customer Support Lead</b></p><p><b>
Who Are We ❓</b></p><p>
AlGooru is the leading private tutoring platform in Saudi. We're the first licensed by the National E-Learning Center (NELC), and we're renowned for providing tech-enabled tailored educational support to students from all ages and levels (K-12, university, and professionals).</p><p>
We've been backed by various local, regional, and international investors including Constructor Capital, Plug &amp; Play Ventures, Techstars, KAUST, Hub71, family offices, and others.</p><p>
A Fun Fact about AlGooru is that its name derives from &ldquo;Guru,&rdquo; a Sanskrit word meaning a mentor, guide, expert, or master.</p><p></p><p><b>
The Role Highlights
</b></p><p><b>Main Responsibilities:</b></p><ul><li>
Build the Customer Support department from (almost) scratch.</li><li>
Contribute significantly to the company&rsquo;s goal of delivering exceptional user experiences and top-tier support across various channels.</li><li>
Work closely with Sales, Supply, Product and Marketing to improve the customer experience and align goals</li></ul><p></p><p><b>
A Day In Your Life:</b></p><p><b>
Strategic Planning and Roadmap Execution</b></p><ul><li>
Oversee daily Customer Support operations to ensure a seamless experience for clients and tutors
</li><li>Hire and onboard new Customer Support agents
</li><li>Lead, support, and coach Support agents to maintain service quality and consistency
</li><li>Utilize and optimize tools and systems to improve team productivity and service quality
</li><li>Gather and communicate feedback from the Tutor Community to support strategic improvements</li></ul><p><b>
Customer Operations, Analysis &amp; Reporting</b></p><ul><li>
Help map the customer journey post-sales, identifying key touchpoints and engagement opportunities
</li><li>Track and analyze support metrics to monitor performance, identify trends, and improve service quality
</li><li>Support the analysis of customer support practices and policies to ensure alignment with client and tutor needs
</li><li>Collect, analyze, and relay customer and tutor feedback to improve processes and service quality
</li><li>Implement short-term solutions and contribute to long-term operational improvements
</li><li>Collaborate with internal teams to align Customer Support activities with company goals and initiatives</li></ul><p><b>
Customer Experience, Escalations &amp; Brand Representation</b></p><ul><li>
Serve as the main escalation point for complex customer and tutor issues
</li><li>Oversee handling of customer and tutor inquiries across phone and messaging platforms
</li><li>Manage and optimize the CRM to ensure accurate tracking and timely resolution of issues
</li><li>Ensure effective support for session bookings, rescheduling, platform navigation, and technical troubleshooting
</li><li>Contribute to optimizing in-app customer experiences (notifications, user prompts, and flows)
</li><li>Collaborate with Product teams by translating customer feedback into actionable insights
</li><li>Ensure brand values and tone are consistently reflected across all customer interaction channels</li></ul><br>
<b>
Requirements</b><p><b><br>
You&rsquo;re the Customer Support Lead if you have:</b></p><ul><li>
3&ndash;5 years of experience leading Customer Support or Customer Success teams in a B2C environment
</li><li>Proven experience owning customer experience, service quality, and team performance
</li><li>Strong understanding of post-sales journeys and customer behavior
</li><li>Hands-on experience with CRM and support tools (preferably HubSpot and MessageBird)
</li><li>Data-driven mindset with experience tracking and improving KPIs, SLAs, and OKRs
</li><li>Strong leadership skills with the ability to build, coach, and scale teams
</li><li>Experience working cross-functionally to drive product and operational improvements
</li><li>Highly customer-obsessed, with a strong sense of ownership and attention to detail</li></ul><p></p><p><b>
 Our application process:</b></p><ul><li>
Screening &amp; Intro Call (5-10 mins)</li><li>
Chemistry interview (15-30 minutes)</li><li>
Technical interview 1 (30-60 minutes)</li><li>
Technical interview 2 (30-60 minutes)</li><li>
Vision-fit interview (60-90 minutes)</li><li>
Offer extended to successful applicants</li></ul><br>
<b>
Benefits</b><p><b><br>
What We Offer You❗</b></p><p>
At AlGooru, we offer fair and competitive pay, scalable benefits, rewards, and perks, reflecting our commitment to inclusivity and access for all. Enjoy:</p><ul><li>
Work from Anywhere</li><li>
No clocking in/out</li><li>
Learn and expense on us!</li><li>
AlGooru Library</li><li>
Vibrant Startup Culture</li><li>
Fast Promotions (like really fast)</li><li>
Coaching &amp; Entrepreneurial Bytes</li></ul><p></p><p><b>
How to gain extra Gooru points❓</b></p><ul><li>
Demonstrate your entrepreneurial, hustling, and energetic spirit</li><li>
Prove your ability to take full ownership of your role without the need to be micromanaged</li><li>
Conduct proper research about AlGooru prior to your interviews with us; we love people who already know about us.</li><li>
Be extra organized&hellip; like extra&hellip;</li></ul></div>

Customer Support Lead

AGFA

<div><div>For the region Middle East Agfa HealthCare is currently looking for a <b>IT Customer Support Lead</b>.</div><br>
<div></div>
<div>
Our focus is 100% on providing best-of-suite Enterprise Imaging solutions (PACS/ RIS) that enable secure, effective and sustainable imaging data management, to improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help our customers to achieve their clinical, operational and business strategies.</div><br>
<div></div>
<div>
A Customer Support Lead executes on-site and remote customer facing support, across the full Agfa provided IT Enterprise Imaging solutions (PACS/ RIS/VNA) .It is essential to have a solid technical and application knowledge, whilst building a strong relationship with customers. Site ownership and management of problematic incidents are key to ensure full SLA compliance.</div><br>
<div></div>
<div><b>
Job Duties &amp; Accountabilities:</b></div><br>
<div></div>
<ul>
<li>Develop and maintain customer service relationships</li>
<li>Executing regular customer site visits, managing active cases, providing feedback on recent high priority incidents, raising any systems concerns on site.</li>
<li>Ownership of site cases, troubleshooting issues through to resolution.</li>
<li>Liaise with other Agfa Support Teams and third-party suppliers in maintaining services and resolving customer issues.</li>
<li>Attend all relevant meetings with a customer to review, capacity reports and end of life solutions and environments.</li>
<li>Capacity to take control of Service situations, including initiating escalation procedures and following through to customer satisfaction on allocated sites</li>
<li>Provide root cause analysis and improvement recommendations for priority 1 and 2 Incidents.</li>
<li>Drive additional service requests working closely with customers to deliver optimal service.</li></ul><br>
<div></div>
<div>
Profile description:</div>
<div><b>
Technical:</b></div>
<ul>
<li>Tertiary qualifications in Engineering, Computer Science and/or IT (or) at least 3-4 years of relevant work experience.</li></ul><br>
<div></div>
<div><b>
Experience:</b></div><br>
<div></div>
<div><b>
General</b></div>
<ul>
<li>Minimum 3-4 years of experience providing technical support to clients with complex, multiple-platform software environment (within healthcare).</li>
<li>Strong knowledge of operating systems including Linux and Windows</li>
<li>Knowledge of VMware and networking.</li>
<li>Understanding of security patching across operating system and application levels.</li>
<li>Knowledge of DICOM, HL7 and hospital workflows (preferred).</li>
<li>Experience with databases (SQL/Oracle) (preferred).</li>
<li>Experience with storage solutions (preferred).</li>
<li>Experience of working within an ITIL disciplined environment.</li></ul><br>
<div></div>
<div><b>
Specific Skills:</b></div><br>
<div></div>
<ul>
<li>Strong interpersonal skills and customer service focus.</li>
<li>Excellent communication skills (verbal and written).</li>
<li>Positive attitude, proactive, self-starter, both action and results oriented.</li>
<li>Well-developed analytical, diagnostic and problem resolution skills.</li>
<li>A strong team player, maintaining a high level of quality in a challenging environment.</li>
<li>Continuous learning orientation; keeping aware of new and emerging technologies.</li></ul><br>
<div></div>
<div><b>
Location: Saudi Arabia, Egypt or Dubai
</b><br>
<br>
We offer:</div>
<div>
We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!</div></div><p></p>

IT Customer Support Lead

Alnafitha IT

<div>
 <p>
  <strong>
   <u>
    Job Summary/Objective
   </u>
  </strong>
 </p>
 <p>
  The Sales Associate supports the sales team in executing routine sales activities within the IT solutions domain, including cloud, infrastructure, and Microsoft technologies.
 </p>
 <p>
  The role focuses on supporting the sales cycle by assisting in lead generation, CRM updates, proposal preparation, and coordination with Pre-Sales and Delivery teams. The Sales Associate organizes assigned tasks, tracks sales activities, and ensures timely following up.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key Responsibilities:
   </u>
  </strong>
 </p>
 <p>
  &bull; Sales Support &amp; Pipeline Coordination
 </p>
 <p>
  &bull; Assist in executing sales activities for IT solutions (Cloud, Microsoft technologies, Infrastructure, Security)
 </p>
 <p>
  &bull; Support lead generation efforts through research, calls, and follow-ups
 </p>
 <p>
  &bull; Maintain and update CRM records for leads, opportunities, and account activities
 </p>
 <p>
  &bull; Track assigned opportunities and ensure timely follow-up actions
 </p>
 <p>
  &bull; Assist in preparing quotations, proposals, and presentations using approved templates
 </p>
 <p>
  &bull; Support pipeline tracking and ensure documentation completeness
 </p>
 <p>
  &bull; Prospecting &amp; Lead Qualification Support
 </p>
 <p>
  &bull; Conduct initial prospect research and collect basic customer information
 </p>
 <p>
  &bull; Schedule meetings and calls for Sales team
 </p>
 <p>
  &bull; Follow up with prospects on requested documents or confirmations
 </p>
 <p>
  &bull; Record qualification information in CRM under guidance
 </p>
 <p>
  &bull; Customer Engagement Support
 </p>
 <p>
  &bull; Participate in client meetings for coordination and note-taking
 </p>
 <p>
  &bull; Communicate basic product and service information to small client groups
 </p>
 <p>
  &bull; Ensure timely response to routine customer requests
 </p>
 <p>
  &bull; Upselling &amp; Account Support
 </p>
 <p>
  &bull; Identify basic cross-selling or upselling opportunities and share with Sales lead
 </p>
 <p>
  &bull; Support account follow-ups and renewal tracking
 </p>
 <p>
  &bull; Maintain organized records of client communications
 </p>
 <p>
  &bull; Collaboration &amp; Internal Coordination
 </p>
 <p>
  &bull; Coordinate with Business Development for lead follow-up
 </p>
 <p>
  &bull; Liaise with Pre-Sales and Delivery teams to collect required inputs
 </p>
 <p>
  &bull; Track internal approvals and ensure documentation readiness
 </p>
 <p>
  &bull; Support smooth handover of confirmed deals to Delivery teams
 </p>
 <p>
  &bull; Reporting &amp; Administrative Support
 </p>
 <p>
  &bull; Maintain accurate CRM data and sales activity logs
 </p>
 <p>
  &bull; Prepare routine weekly activity and pipeline reports
 </p>
 <p>
  &bull; Track deadlines for proposals, renewals, and approvals
 </p>
 <p>
  &bull; Organize and maintain sales documentation and records
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications
   </u>
  </strong>
 </p>
 <p>
  - Education: Bachelor&rsquo;s degree in business, Information Technology, Computer Science, or related field
 </p>
 <p>
  - Experience: 1&ndash;2 years of experience in sales support, customer service, business development support, or related field
 </p>
 <p>
  - General familiarity with IT solutions (Cloud, Microsoft technologies, Infrastructure, Security)
 </p>
 <p>
  - Basic understanding of the sales cycle and customer engagement process
 </p>
 <p>
  - Organizational skills with ability to manage multiple routine tasks
 </p>
 <p>
  - Basic communication and interpersonal skills
 </p>
 <p>
  - Ability to make presentations to small groups
 </p>
 <p>
  - Familiarity with CRM tools (Zoho, Microsoft Dynamics, or similar)
 </p>
 <p>
  - Proficiency in Microsoft Office (Excel, PowerPoint, Word)
 </p>
 <p>
  - Strong attention to detail and follow-up discipline
 </p>
</div>


Sales Associate

Emerson

<div><div><div><b>Job Summary:
</b><br>
If you are an <b>Inside Sales Lead </b>professional Iooking for an opportunity to grow your career, Emerson has an exciting's exciting opportunity based in <b>Dhahran, Saudi Arabia </b>supporting downstream market accounts across Saudi Arabia and Bahrain. In this role, you will lead a team of application engineers while also directly supporting severe service business for key downstream customers. You will play a critical role in delivering technical and commercial solutions, strengthening customer relationships, and driving business growth through collaboration, innovation, and customer focus.
</div><div></div><div><b>In This Role, Your Responsibilities Will Be:
</b></div><ul><li>Lead and manage a team of application engineers supporting downstream accounts, including performance management and KPI tracking.
</li><li>Own and manage quotation activities, RFQ qualification, dashboards, and purchase order compliance for assigned accounts.
</li><li>Provide technical and commercial support to customers by identifying optimal solutions for demanding downstream and severe service applications.
</li><li>Prepare customer quotations that are timely, technically accurate, and commercially sound, ensuring alignment with customer requirements.
</li><li>Collaborate closely with Outside Sales, Service Engineers, Business Managers, and cross‑functional teams to support sales pursuits and customer needs.
</li><li>Follow up on quotations, negotiate orders within delegation of authority, and maintain accurate forecasting and reporting records.
</li><li>Provide application engineering support for severe service opportunities and lead technical discussions with customers when required.
</li><li>Work with manufacturing, engineering, and global teams to address lead time, special requirements, and technical queries.
</li><li>Support customers, consultants, and end users in standardization and specification updates to position Emerson Flow Control solutions.
</li><li>Promote new products and solution differentiation to address challenging applications and customer expectations.
</li><li>Coordinate with project management, order entry, and customer fulfillment teams to ensure clean order handover and execution.
</li><li>Participate in customer meetings, site visits, troubleshooting activities, and site walks as needed.
</li><li>Drive process improvements within the team to enhance efficiency, accuracy, and customer experience.
</li><li>Comply with Emerson&rsquo;s ethics, trade compliance, quality management, and health and safety requirements in all activities.
</li><li>Adhere to Health, Safety &amp; Environment policies as laid by the organization.
</li></ul><div></div><div><b>Who You Are &ndash;
</b><br>
You communicate clearly and effectively, adapting your approach to different audiences and situations. You build strong customer relationships by understanding needs and delivering solutions that add value. You remain flexible and composed when priorities shift, adjusting quickly to changing demands. You use technology and systems effectively to improve work processes and drive consistent, high‑quality outcomes.
</div><div></div><div><b>For This Role, You Will Need:
</b></div><ul><li>Demonstrated experience in inside sales, application engineering, or technical sales support within the control valve or industrial automation industry.
</li><li>Practical knowledge of control valve sizing, selection, and application support for downstream or severe service applications.
</li><li>Ability to lead and support a technical team while managing individual responsibilities.
</li><li>Strong collaboration and communication skills to work effectively with customers, sales teams, and internal stakeholders.
</li><li>Comfort working with digital tools, quotation systems, and reporting dashboards.
</li><li>Ability to manage multiple priorities while maintaining accuracy and attention to detail.
</li><li>Relevant technical education or equivalent practical experience in mechanical, instrumentation, chemical, or related engineering disciplines.
</li><li>Authorization to work in Saudi Arabia and willingness to travel locally as required.
</li></ul><div></div><div><b>Preferred Qualifications That Set You Apart:
</b></div><ul><li>Experience supporting downstream, refining, oil &amp; gas, or petrochemical applications.
</li><li>Familiarity with Emerson Flow Control or Fisher products and sizing tools.
</li><li>Experience working with EPCs, consultants, or end users across MEA markets.
</li><li>Exposure to severe service applications, troubleshooting, or installed base support.
</li><li>Ability to interpret P&amp;IDs and make sound technical decisions based on engineering principles and applicable codes.
</li><li>Proficiency in Microsoft Office tools and CRM or quotation systems.
</li>Arabic language skills.<br>
<li>
</li></ul><p></p><p><b>Our Culture &amp; Commitment to You!
</b></p><p>At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives&mdash;because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
</p><p>We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family&rsquo;s physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
</p><p>Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.</p></div></div>

Inside Sales Lead

Alomar Holding Company

<div><p>Alomar Holding Company, a leading diversified investment group in Saudi Arabia, is seeking a Marketing &amp; Digital Marketing Specialist to join our team in Riyadh. As part of our real estate-focused business, you will play a pivotal role in driving digital marketing initiatives that support project launches, lead generation, and sales pipeline efficiency. You will collaborate closely with sales teams and leverage data-driven insights to optimize campaign performance and contribute to the company's long-term growth objectives.<br>
<br>
Key responsibilities include:</p><ul><li>
Execute and manage digital marketing campaigns across platforms, including Google Ads and Meta Ads (Facebook and Instagram)</li><li>
Optimize campaigns to improve performance and reduce cost per lead (CPL)</li><li>
Utilize CRM systems to track leads, follow-ups, and monitor the customer journey</li><li>
Coordinate with sales teams to enhance lead conversion and pipeline efficiency</li><li>
Monitor campaign performance using tools such as Google Analytics 4, and prepare reports with actionable insights and recommendations</li><li>
Support project launches and various marketing activities across the real estate portfolio</li></ul><br>
<b>
Requirements</b><br>
<br>
Required Qualifications:<ul><li>
Saudi nationality</li><li>
Native proficiency in Arabic</li><li>
1&ndash;3 years of relevant digital marketing and campaign management experience</li><li>
Hands-on experience running campaigns in Google Ads (Search and Display) and Meta Ads (Facebook and Instagram)</li><li>
Experience using CRM systems to track leads, follow-ups, and customer journey</li><li>
Working knowledge of Google Analytics 4 for performance tracking and analysis</li><li>
Proficiency with Microsoft Excel for marketing analysis and reporting</li><li>
Strong understanding of lead generation and the customer funnel</li><li>
Experience coordinating with sales teams to improve lead conversion and pipeline efficiency</li><li>
Availability to join within 30 days or less</li></ul>
Preferred Qualifications:<ul><li>
Experience marketing real estate projects or working in the real estate industry</li></ul><br>
<b>
Benefits</b><br>
<ul><li>
Comprehensive medical insurance coverage</li><li>
Pension scheme in accordance with Saudi labor regulations</li><li>
Paid annual leave and public holidays</li><li>
Professional development and training opportunities</li></ul></div>

Marketing & Digital Marketing Specialist

Baytonia

<div>
 <p>
  Baytonia is looking for a motivated and experienced Showroom Supervisor to lead our showroom operations and drive sales performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities:
 </p>
 <p>
  <br/>
 </p>
 <p>
  * Oversee daily showroom operations and ensure smooth workflow
 </p>
 <p>
  * Lead, coach, and support the sales team to achieve targets
 </p>
 <p>
  * Deliver an exceptional customer experience
 </p>
 <p>
  * Maintain showroom appearance and product displays
 </p>
 <p>
  * Monitor sales performance and prepare reports
 </p>
 <p>
  * Handle customer inquiries and resolve escalations professionally
 </p>
 <p>
  <br/>
 </p>
 <p>
  Requirements:
 </p>
 <p>
  <br/>
 </p>
 <p>
  * Proven experience in retail or showroom supervision
 </p>
 <p>
  * Strong leadership and team management skills
 </p>
 <p>
  * Excellent communication and customer service skills
 </p>
 <p>
  * Sales-driven with the ability to achieve KPIs
 </p>
 <p>
  * Organized and able to work in a fast-paced environment
 </p>
</div>


Showroom Supervisor

Explore 3998+ Customer support lead in Saudi Arabia this May. Find roles across top companies and apply now to boost your career.

3998 customer support lead jobs In Saudi Arabia

Customer Support Lead

Customer Support Lead

IT Customer Support Lead

Sales Associate

Inside Sales Lead

Marketing & Digital Marketing Specialist

Showroom Supervisor