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program manager

Netcracker

The Program Director has the two-fold role of securing and delivering professional services for the Netcracker customer base. The Program Director will be involved in E2E activities to ensure that service commitments are attainable and profitable.
Principal Duties and Responsibilities:
<ul>
<li>Manage and grow Netcracker s on-site transformation programs, including the following:</li>
<li>Budget and business planning for projects and programs including forecasting, monitoring, and resource planning, while ensuring business profitability</li>
<li>Manage customer expectations and satisfaction</li>
<li>Generate additional profitable revenue by expanding the scope of services provided by Netcracker</li>
<li>Partner with Sales Team to support new solution revenue opportunities within accounts through the creation of calculations and proposals, execution of contract negotiations, and pre-sales consulting.</li>
<li>Represent Solution Delivery in presales activities, ensuring that Netcracker deployment methodologies are accurately represented to potential customers</li>
<li>Lead recurring governance meetings with client steering committee to ensure alignment on program milestones and future strategy.</li>
<li>Hold Account Teams accountable for project deliverables</li>
<li>Manage all resources to ensure that all program commitments are completed on time, within budget, and with high quality</li>
<li>Lead service delivery and customer support activities related to the Netcracker product suite</li>
<li>Establish and grow relationships with clients at all levels in the organization</li>
<li>Act as a trusted advisor to customer executives and SMEs, participating in strategic and roadmap discussions on business transformation.</li>
</ul>
Leadership 
<ul>
<li>Lead cross-functional, multi-cultural, geographically dispersed teams</li>
<li>Establish and manage MBOs/KPIs for the team</li>
<li>Partner with leadership to create and maintain departmental staffing plans, organizational charts, budgets, and other appropriate departmental documentation</li>
<li>Interact with Engineering and Product Management departments in an effective manner, providing input for ongoing product enhancements</li>
</ul>
Experience and Requirements:
<ul>
<li>Proven ability to lead multi-million, business transformational programs involving complex technical solutions, in the BSS industry</li>
<li>Required experience with writing and reviewing contracts, SOWs, and other commercial agreements</li>
<li>Proven ability to handle program governance, ensuring alignment on program milestones and future strategy</li>
<li>Ability to build and execute resource plans (on/offshore)</li>
<li>10 years management experience, at least 3 years at senior levels</li>
<li>Experience running multi-million programs</li>
<li>Extensive experience with project management methodologies</li>
<li>Ability to build relationships at multiple levels within the client organization</li>
<li>Experience working in a matrixed corporate environment</li>
<li>Ability to travel</li>
</ul>
Education: 
<ul>
<li>Bachelor s degree in related field</li>
</ul>

Program Manager

Amazon Middle East and North Africa FZ-LLC

Responsibilities:
<ul>
<li>3+ years of program or project management experience</li>
<li>3+ years of working cross functionally with tech and non-tech teams experience</li>
<li>3+ years of defining and implementing process improvement initiatives using data and metrics experience</li>
<li>3+ years of driving end to end delivery, and communicating results to senior leadership experience</li>
<li>3+ years of driving process improvements experience</li>
</ul>

Inception

OverviewAs Senior Manager   Program Management at Inception, you will report directly to the Director   Program Management and will be responsible for planning, executing, and overseeing development &amp; operational projects and programs that enhance efficiency, productivity, and business performance. You will collaborate with cross-functional teams to ensure projects are completed on time, within scope, and within budget.The opportunityThe Senior Manager   Program Management position involves managing multiple projects, coordinating with various departments, and implementing best practices to optimize operational processes. Your strategic thinking and organizational skills will help drive continuous improvement and operational excellence across the organization.Inception is the UAE s national-scale enabler in AI Research and Development. Partnering with Microsoft's AI SaaS, we offer domain-specific Agentic AI Orchestrator platforms utilizing reasoning agents for precise and cost-effective services. Our focus includes AI incubation, IP creation, applied AI R&amp;D, and AI investment products. By creating models tailored to specific domains and languages, we ensure superior accuracy and efficiency. Collaborating with top universities and industry giants to drive significant advancements in AI technology within the region.ResponsibilitiesAs Senior Manager   Program Management you will be responsible for driving the successful execution of operational projects and programs. Your role will include a wide range of activities focused on improving operational efficiency and effectiveness.Lead and drive end- to- end program management for high impact AI initiatives.Plan, execute, and oversee operational projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.Work closely with cross-functional teams, including product, operations, finance, IT, HR, and other departments, to ensure alignment and collaboration on project objectives.Facilitate effective communication and coordination among stakeholders to achieve project goals.Act as a liaison between different teams to resolve conflicts, manage dependencies, and ensure smooth project execution.Implement best practices and continuous improvement methodologies to optimize operational processes.Develop and document standard operating procedures (SOPs) to ensure consistency and compliance across the organization.QualificationsSkills and attributes for successBachelor's degree in Computer Science, Engineering, Business Administration, or a related field; advanced degree preferred.Proven experience in developing and executing AI adoption strategies within a large organization, with a strong understanding of AI governance principles.Strong communication and stakeholder management skills, with the ability to influence and collaborate with cross-functional teams.8 10 years of proven experience in core Project/Program Management, delivering complex projects on time and within scope.Strong background in Vendor &amp; Partner Management, including contract negotiations, performance tracking, and relationship governance.Demonstrated ability in Senior Stakeholder Management, including direct interaction and reporting to C-Level executives.Fluent Arabic speaker   must be able to communicate effectively in both Arabic and English across diverse teams and stakeholder groups.PMP Certification is required (Project Management Professional).Solid understanding and hands-on experience with Agile methodologies.Proficient in project management and collaboration tools, including but not limited to JIRA, Monday.com, Confluence, and MS Project.Strong leadership, communication, and problem-solving skills with a strategic mindset and attention to detail.To qualify for the role, you must haveExperience working in an AI or deep tech environment.Strong project management skills, with the ability to manage multiple projects simultaneously.Excellent communication and interpersonal skills.Ability to build strong relationships and collaborate effectively with cross-functional teams.Proficiency in project management tools and software.

Senior Program Manager

مجموعة الطاير

<div></div><div>Al Tayer Insignia | CRM Manager 

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world&rsquo;s best luxury brands in the fashion, jewellery, home, and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols, Armani and newly added Gymshark and The White Company, to name just a few! 


About The Role

We are looking for an enthusiastic and experienced CRM Trade Manager who will be responsible for executing and planning customer-centric multi-channel marketing campaigns. They will do so by leveraging CRM insights, technology and best practice. The role will play a crucial role in developing and shaping CRM acquisition &amp; retention strategy while driving performance and engagement within various customer segments to ultimately drive an uplift in key performance KPIs within various Al Tayer Insignia portfolios of brands. 
 
 
What You&rsquo;ll Be Doing

Strategic Roles and Responsibilities
<ul><li> Work closely with merchandising, planning &amp; trade teams while identifying key trading opportunities within various customer segments.</li></ul>
<ul><li> Management of the day-to-day production of multi-channel comms. Scoping the initial requirements and briefing the creative and content teams, through to audience building and deployment of the comms and the granular reporting which is shared with all activity stakeholders.</li></ul>
<ul><li> Creation of an integrated communications plan using a mixture of marketing channels where appropriate: Email, SMS, Push, Whats APP.</li></ul>
<ul><li> Deep dive into customer, campaign and channel data, identifying opportunities to target new customer segments to drive a desired behaviour and to inform and evolve the direction of the trade strategy.</li></ul>
<ul><li> Ensure timely delivery of daily BAU campaigns.</li></ul>
<ul><li> Plan dynamic content optimisation within email campaigns to drive better engagement and marketing efficiency.</li></ul>
<ul><li> Facilitate weekly &amp; monthly reporting, acting to monitor and hit forecasted revenue. Engagement and database KPI&rsquo;s</li></ul>
<ul><li> Ownership of test and learn strategy to optimize the comms effectiveness; feeding all insights gained from the analysis of the result back in to create a continuous process of testing and refinement</li></ul>
<ul><li> Lead cross-functional projects; assessing workloads, judging areas of risk and gauging progress to ensure that objectives and deadlines are met.
</li></ul><ul><li> Continuously work on CRM innovation and new ways how to contact customers within the existent customer base.
</li></ul><ul><li> Plan and execute new automated journeys which will drive product personalization and will result in increased customer conversion.
</li></ul><ul><li> Ownership of daily campaign segmentation strategy which will result in positive uplift across various KPIs.</li></ul> 

Functional Roles and Responsibilities
<ul><li> Ownership of CRM budget and forecasting and adherance to budget and forecasting processes
</li></ul><ul><li> Forecasting of volumes, engagement, revenue and traffic</li></ul>
<ul><li> Regular weekly reporting and results analysis
</li></ul><ul><li> QA/testing, deployment and post campaign analysis and evaluation</li></ul>
<ul><li> Campaign deployment and execution</li></ul>

People Management Roles and Responsibilities
<ul><li> Manage the team, while building a clear development roadmap for them based on objectives that both stretch and compliment their knowledge.</li></ul>
<ul><li> Regular development reviews and performance appraisals
</li></ul><ul><li> Target and KPI setting based on business requirements</li></ul> 


About You
<ul><li> 5-7 years of relevant experience in CRM within a luxury retail business</li></ul>
<ul><li> 2-3 years of managerial experience.</li></ul>
<ul><li> PowerPoint, Excel, Microsoft suite</li></ul>
<ul><li> ESP experience preferably Salesforce</li></ul>
<ul><li> Experience in automated journeys/programs mapping.
</li></ul><ul><li> Knowledge in HMTL</li></ul></div>

CRM Program Manager

Jones Lang LaSalle

As part of the JLL EMEA PMO team your role will be to provide dedicated Program Management support on any of our accounts across the region.
The current position will be responsible for Integrated Program Management to one of our Client s Corporate Real Estate (CRE) portfolio, ranging from post occupancy / expansion / consolidation / exits of existing offices to fully fitted-out corporate offices in new locations. (Headcount up to 4000). This critical role provides leadership of all project stakeholders from inception stage until the project achieves operational excellence and successful handover to Facilities Management team.
The client is a leading technology company and is our fastest growing and most innovative client for the EMEA region. PrM will be based at client location (where applicable) with key objective to drive internal and external stakeholders, including consultants, project managers and general contractors (GC) to exceed client / customer expectations.
Major Responsibilities:
<ul>
 <li>This position reports into the Senior Program Manager (SPrM). The PrM will provide E2E program management leadership for all assigned projects right from briefing / initiation stage until full closeout and operational excellence / handover is achieved. Its scope involves site selection, design, budget/cost/changes, schedule, procurement and construction until handover to Facilities is completed including performance feedback and lessons learned.</li>
 <li>Drive all internal and external stakeholders including Area Real Estate and Facilities Management (RE&amp;FM), Transaction Management (TM), Facilities Management (FM), Space and Occupancy planning (S&amp;O), IT, Security, EHS and all strategic partners and vendors (e.g., Designers, PM/CM &amp; GC) to meet agreed Project Charter (customer brief, headcount, time, cost, quality and safety)</li>
 <li>Proactively identify and manage risks throughout the project lifecycle and communicate and report project issues, health status and action plan to holistically de-risk projects.</li>
 <li>Drive projects at tactical as well as operational level, with helicopter view, and communicate to create relationships in a solution-oriented, one-team approach to de-risk all projects.</li>
 <li>Collaborate with RE&amp;FM s and senior level clients across the business lines to interpret business needs into a Project Charter (customer brief).</li>
 <li>Ensure all necessary internal and external project approvals are sought and governance processes are followed (not excluding Project charter, spend and transaction approvals, design authority approvals, procurement approvals, legal approvals, landlord lease compliance activities, wayleaves, building licenses and occupation licenses).</li>
 <li>All additional duties commensurate to the level of the role.</li>
</ul>
Sound like you? To apply you need to be:
<ul>
 <li>Graduation / professional qualification in Construction, Engineering or Architecture.</li>
 <li>A minimum of 8 years experience of delivering complex commercial fit-outs in corporate / international environment.</li>
 <li>Leadership - Ability to manage and influence a high performing team (in-location and virtual)</li>
 <li>Proactive communicator - Be able to work within an entrepreneurial culture delivering solutions, providing leadership and effective communication to anticipate, mitigate and de-risk.</li>
 <li>Ability to see larger picture - Be able to simultaneously act as a program manager, CRE ambassador, educator, analyst and solutions architect on a number of different projects.</li>
 <li>Biased for action - Flexible and agile with ability to work effectively in ambiguous environment, thinks out of box for solutions based on risk calculations</li>
 <li>Ownership and accountability - Expert in project management, financial rigor and value engineer throughout project process, prioritization of schedule, work backwards from customer requirements to de-risk key deliverables and processes on critical path, all within an evolving governance structure.</li>
 <li>Curious and eager to learn and ask questions, knows the limitations and not afraid to reach out or challenge / disagree and commit</li>
 <li>Self-driven and motivator - Leads, initiates, and proactive drive all stakeholder as One Team to meet their deliverables and timeline. Passionate about successfully delivering projects under their responsibility.</li>
 <li>Excellent organisational skills, with ability to effectively prioritise workload daily, to ensure always working smart and not hard.</li>
 <li>Ability to draft, analyse and select the most appropriate project procurement strategy.</li>
 <li>Expert in the analysis and management of all project stakeholders (internal &amp; external) throughout the project lifecycle to deliver the required result. Be able to win the trust and cooperation of key project stakeholders.</li>
 <li>Passionate for office design and workplace strategy, well versed in current trends and innovations.</li>
 <li>Be able to work autonomously, in multiple locations, travelling internationally on a regular basis.</li>
</ul>

D&C Program Manager

Panasonic

Overview Who we are : Panasonic Avionics Corporation is in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity. The position is responsible for planning and managing programs to meet service delivery commitments and financial performance of contracts, as well as quality and cost-related goals. Acting as project team leader and technical expert, reviews customer technical requirements, identifies tasks, assigns and coordinates resources, and creates/tracks project schedules. Ensures clear communication and timely resolution of issues by collaborating with customers, internal staff, and outside third parties. Provides overall support for highly complex programs for long-term success and acts as a champion for customer satisfaction. Champions significant projects, programs, and business initiatives using creativity and ingenuity. Ensures consistent and proper business processes are followed in accordance with departmental procedures, company policy, and airworthiness regulations. Program Management. Responsibilities <ul> <li>Ensures that superb communications between Panasonic and Customers are established and maintained including regular follow-up status reviews and correspondence.</li> <li>Liaise with PTS and Regional Sales and Marketing teams to develop executable Panasonic Technical Services (PTS) program plans for pricing by PTS Sales and Marketing.</li> <li>Develop and maintain program plans that identify work scope, schedules, milestones, and program team members to ensure contracted programs are planned and executed while exceeding customer expectations.</li> <li>Conduct regular team meetings to ensure that action item logs are kept and integrated schedules are managed, visible, and followed.</li> <li>Chair and coordinate program team meetings, reviews, technical coordination meetings, and design reviews.</li> <li>Monitor program schedule commitments and direct appropriate personnel in addressing or mitigating against possible impacts(s) or change(s).</li> <li>Assist with Operations Management and Quality Assurance Management to ensure regulatory compliance.</li> <li>Involved in developing, modifying, and executing company policies that affect immediate operations and may also have company-wide effect.</li> <li>Track and prepare financial and operational reports regarding service program performance to ensure corrective actions are in place and managed as appropriate.</li> </ul> Operations Management <ul> <li>Review and assist in the development of maintenance processes and practices in accordance with the relevant NAA written policies and procedures of the Customer and PAC to ensure effective financial and business operations.</li> <li>Coordinate with different departments to ensure business goals are achieved.</li> <li>Ensure that certification and technical data requirements are defined and coordinated.</li> <li>Ensure compliance with all laws and regulations, and cooperate with all regulatory agencies and their representatives.</li> <li>Work with Regional Operations Management to coordinate labor requirements and opening or closing of new stations within the assigned regional area.</li> <li>Ensure that all assigned stations perform to PTS standards.</li> </ul> Service Program Lead <ul> <li>Leads work teams to ensure the financial and operational health of complex customer programs.</li> <li>Develop performance requirements for optimal long-term success of customer programs and to enhance company reputation among customers and suppliers.</li> <li>Provide training including assignment of projects and tasks.</li> <li>Prepares and delivers effective presentations to various audiences, including Senior Management.</li> </ul> What we're looking for : <ul> <li>Bachelor's degree in Engineering or related field or equivalent work experience</li> <li>8+ years' work experience in Aviation Maintenance and/or Program Management</li> <li>2 years experience in Team Lead position or Supervisor position, including project and team management</li> <li>3 years of work experience in the aircraft industry is highly desired</li> <li>In-flight Entertainment (IFE) experience is highly desired</li> <li>Aircraft Maintenance License desirable</li> <li>Valid A&P, EASA, CASA, GCAA, or appropriate licensing specific to the region</li> <li>Must possess expert-level technical knowledge and skills for the resolution of complex technical and business matters</li> <li>Excellent team leadership skills, utilizing specialized knowledge and skills</li> <li>Generally free to determine work priorities based on general direction from your manager</li> <li>Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways</li> <li>Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors</li> <li>Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Networks with key contacts outside their own area of expertise. Determines methods and procedures on new assignments and coordinates the activities of other personnel</li> <li>Proficient in the use of Windows operating system and MS Office suite of software applications (Excel, Word, and PowerPoint)</li> <li>Excellent project management skills. Advanced user of Microsoft Project is highly desirable</li> <li>Excellent communication skills, highly presentable, and able to interact with multiple levels in the organization and customers</li> <li>A Confident leader who excels at creating and leading successful outcome-oriented teams</li> <li>Works well under pressure and must be comfortable working with people from diverse cultural and political backgrounds</li> <li>Outgoing, self-motivated, well-organized, and detail oriented</li> <li>Creative problem solver and able to resolve conflicts and filter conflicting agendas to determine the path forward</li> <li>Working knowledge of global civil aviation regulations and requirements</li> <li>Ability to manage a 24 / 7 maintenance operation</li> </ul> Our Principles Contribution to Society Fairness & Honesty Cooperation & Team Spirit Untiring Effort for Improvement Courtesy & Humility Adaptability Gratitude What we offer At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.

Service Program Manager II

Property Finder Group

Key Responsibilities<ul><li>Drive end-to-end delivery of technical programs in Data &amp; AI, from requirements through launch.</li><li>Partner with engineers, data scientists, and product managers to design scalable solutions and architecture.</li><li>Translate business and product needs into actionable technical specifications and program roadmaps.</li><li>Anticipate risks and dependencies, align stakeholders, and resolve issues before they become blockers.</li><li>Establish metrics and reporting for velocity, quality, and impact, ensuring transparency across leadership.</li><li>Champion operational excellence by standardizing processes, automating workflows, and sharing best practices.</li><li>Act as a trusted voice for Data &amp; AI in cross-functional discussions, influencing decisions with technical and program insight.</li></ul>

Program Manager Technical - Data & AI

Explore 4358+ Program manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

4358 program manager jobs IN Dubai United Arab Emirates

Program Manager

Program Manager

Senior Program Manager

CRM Program Manager

D&C Program Manager

Service Program Manager II

Program Manager Technical - Data & AI