program manager

Netcracker

The Program Director has the two-fold role of securing and delivering professional services for the Netcracker customer base. The Program Director will be involved in E2E activities to ensure that service commitments are attainable and profitable.
Principal Duties and Responsibilities:
<ul>
<li>Manage and grow Netcracker s on-site transformation programs, including the following:</li>
<li>Budget and business planning for projects and programs including forecasting, monitoring, and resource planning, while ensuring business profitability</li>
<li>Manage customer expectations and satisfaction</li>
<li>Generate additional profitable revenue by expanding the scope of services provided by Netcracker</li>
<li>Partner with Sales Team to support new solution revenue opportunities within accounts through the creation of calculations and proposals, execution of contract negotiations, and pre-sales consulting.</li>
<li>Represent Solution Delivery in presales activities, ensuring that Netcracker deployment methodologies are accurately represented to potential customers</li>
<li>Lead recurring governance meetings with client steering committee to ensure alignment on program milestones and future strategy.</li>
<li>Hold Account Teams accountable for project deliverables</li>
<li>Manage all resources to ensure that all program commitments are completed on time, within budget, and with high quality</li>
<li>Lead service delivery and customer support activities related to the Netcracker product suite</li>
<li>Establish and grow relationships with clients at all levels in the organization</li>
<li>Act as a trusted advisor to customer executives and SMEs, participating in strategic and roadmap discussions on business transformation.</li>
</ul>
Leadership 
<ul>
<li>Lead cross-functional, multi-cultural, geographically dispersed teams</li>
<li>Establish and manage MBOs/KPIs for the team</li>
<li>Partner with leadership to create and maintain departmental staffing plans, organizational charts, budgets, and other appropriate departmental documentation</li>
<li>Interact with Engineering and Product Management departments in an effective manner, providing input for ongoing product enhancements</li>
</ul>
Experience and Requirements:
<ul>
<li>Proven ability to lead multi-million, business transformational programs involving complex technical solutions, in the BSS industry</li>
<li>Required experience with writing and reviewing contracts, SOWs, and other commercial agreements</li>
<li>Proven ability to handle program governance, ensuring alignment on program milestones and future strategy</li>
<li>Ability to build and execute resource plans (on/offshore)</li>
<li>10 years management experience, at least 3 years at senior levels</li>
<li>Experience running multi-million programs</li>
<li>Extensive experience with project management methodologies</li>
<li>Ability to build relationships at multiple levels within the client organization</li>
<li>Experience working in a matrixed corporate environment</li>
<li>Ability to travel</li>
</ul>
Education: 
<ul>
<li>Bachelor s degree in related field</li>
</ul>

Program Manager

Amentum

<div>Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability.
The Program Manager will be responsible for overseeing the execution and management for the Defense Logistics Agency (DLA) Full Line Food Service Distribution for Southwest Asian and Eastern Africa (SWAEA) program. This role involves leading cross-functional teams, ensuring compliance with regulations, and driving program performance to meet program goals and customer needs.
Key Responsibilities:<ul>
<li>
Program Planning and Execution.</li>
<li>Serve as the principal point of contact to the DLA KO, PMO, CORs, and COTRs.</li>
<li>Develop and implement program strategies, objectives, and plans to ensure successful execution of the food distribution program.</li>
<li>Manage the program lifecycle from initiation through completion, ensuring alignment with DLA requirements and program goals.</li>
<li>Collaborate with various teams, including procurement, logistics, quality control, and customer service, to ensure effective communication and coordination of program activities.</li>
<li>Facilitate regular meetings and updates with stakeholders to monitor progress and address any issues.</li>
<li>Develop and manage the program budget, ensuring that resources are allocated effectively to meet program objectives.</li>
<li>Monitor expenditures and financial performance, implementing corrective actions as necessary.</li>
<li>Ensure that the program complies with all applicable regulations, standards, and contractual obligations.</li>
<li>Identify potential risks and develop mitigation strategies to minimize their impact on program performance.</li>
<li>Ensure success in meeting key performance indicators (KPIs).</li>
<li>Prepare and present regular reports to senior management on program status, performance metrics, and areas for improvement.</li>
<li>Build and maintain strong relationships with internal and external stakeholders, including customers, suppliers, and regulatory agencies.</li>
<li>Act as the primary point of contact for all program-related inquiries and communications.</li>
<li>Identify opportunities for process improvements and innovations within the program to enhance efficiency and effectiveness.</li>
<li>Lead initiatives aimed at optimizing program performance and customer satisfaction.</li>
<li>Be available to travel throughout AOR as needed / required.</li>
<li>Perform other duties as assigned.</li>
</ul>
QUALIFICATIONS<ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Project Management, Supply Chain Management, or a related field.</li>
<li>Minimum of 15 years of experience in program or project management in the food service or logistics industry.</li>
<li>Experience in government contracting and familiarity with DLA policies and procedures.</li>
<li>Strong knowledge of program management methodologies and best practices.</li>
<li>Excellent leadership, communication, and interpersonal skills.</li>
<li>Proficient in project management software and Microsoft Office Suite.</li>
<li>Must be able to obtain and maintain facility credentials/authorization..</li>
</ul>
PREFERRED QUALIFICATIONS<ul>
<li>
Active PMP Certification</li>
<li>Secret Clearance</li>
<li>Knowledge of food service distribution operations and industry standards.</li>
</ul>
OTHER RESPONSIBILITIES<ul>
<li>
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</li>
<li>Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.</li>
<li>Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.</li>
</ul>
This position is pending contract award. 
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.</div>

Horizontal

<div>Program Manager - Salesforce
At Horizontal Digital, we hold ourselves to one key belief: You&rsquo;re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.
We use these values to fuel superior results:
Lock arms
 
We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.
Show hustle
 
We&rsquo;re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.
Embrace change
 
From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what&rsquo;s next.
Elevate empathy
 
We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.
Never settle
 
We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas. 
 
But enough about us. Let&rsquo;s talk about you. 
 
We are looking for an experienced Program Manager to lead large-scale digital transformation programs on Salesforce. In this role, you will manage a portfolio of Salesforce projects, lead cross-functional delivery teams, oversee project managers, and drive stakeholder alignment, risk mitigation, and budget management to ensure successful program delivery.
You will be accountable for overall program health, delivery quality, and client satisfaction across complex, multi-cloud Salesforce engagements. This role requires strong leadership, governance, and planning capabilities, as well as experience operating at the intersection of business strategy, digital delivery, and client management.
This position is based in Dubai.
What you&rsquo;ll do:
<ul><li>Lead high-visibility Salesforce programs across multiple workstreams, ensuring alignment to scope, budget, timelines, and strategic outcomes.</li>
</ul><ul><li>Manage, mentor, and progress their team, overseeing their work and performance.</li>
</ul><ul><li>Constantly and consistently identify, implement, and socialize the most effective processes, tools, and systems to keep the department current with project management processes.</li>
</ul><ul><li>Collaborate with department heads and leadership to create achievable and measurable project plans that include regular status reporting and RAID documentation.</li>
</ul><ul><li>Oversee execution, workflow, and resourcing of projects.</li>
</ul><ul><li>Lead and develop comprehensive resource models and risk mitigation plans in collaboration with discipline leads.</li>
</ul><ul><li>Identify and pursue opportunities to foster cross-training to help build a strong foundation for the team.</li>
</ul><ul><li>Lead high visibility programs across multiple workstreams.</li>
</ul><ul><li>Together with strategy and tech co-own the growth of the accounts under their supervision.</li>
</ul><ul><li>Develop project plans and assumptions for new business pursuits.</li>
</ul><ul><li>Collaborate on SOW creation (timeline, resource model &amp; assumptions).</li>
</ul><ul><li>Manage program revenue and accountability for actualization of sold revenue.</li>
</ul><ul><li>Make program level decisions based on margin and revenue data.</li>
</ul><ul><li>Project, present and commit program revenue to leadership.</li>
</ul><ul><li>Display confidence when leading a conversation with a willingness to have and share a point of view even if it's an unpopular opinion.</li>
</ul><ul><li>Actively contribute to the development of the company's culture and quality standards.</li>
</ul>What will be expected of your team:
<ul><li>Provide agile project oversight for multiple projects within the program, including backlog management, sprint planning, and delivery tracking</li>
</ul><ul><li>Coach and mentor scrum teams to ensure adoption of Agile best practices and delivery discipline</li>
</ul><ul><li>Facilitate scrum ceremonies and maintain agile delivery artifacts (e.g., capacity plans, velocity reports, burn-down charts)</li>
</ul><ul><li>Collaborate with clients and delivery leads to define scope, objectives, timelines, and effort estimates</li>
</ul><ul><li>Monitor program milestones and ensure alignment with business goals and technical feasibility</li>
</ul><ul><li>Manage resource forecasting, budget adherence, and change control across the project lifecycle</li>
</ul><ul><li>Identify and mitigate delivery risks and issues in collaboration with client and internal teams</li>
</ul><ul><li>Provide transparent, timely communication through executive-level status reports and program dashboards</li>
</ul><ul><li>Ensure delivery excellence across planning, execution, QA, and post-implementation support</li>
</ul>Who you are:
<ul><li>A proven leader with experience managing complex Salesforce or digital transformation programs</li>
</ul><ul><li>Highly organized with the ability to manage competing priorities and proactively address risks</li>
</ul><ul><li>A confident communicator who can engage business and IT stakeholders with clarity and influence</li>
</ul><ul><li>Decisive under pressure, with strong problem-solving and conflict-resolution skills</li>
</ul><ul><li>Comfortable navigating ambiguity and driving alignment across multiple teams</li>
</ul><ul><li>A mentor and coach who builds high-performing, collaborative delivery teams</li>
</ul><ul><li>Experienced in both client-facing delivery and internal operational management</li>
</ul>What you bring:
<ul><li>A minimum of 5+ years agency/consultancy experience.</li>
</ul><ul><li>8-10 years of experience working on enterprise level projects.</li>
</ul><ul><li>5+ years running cross functional programs.</li>
</ul><ul><li>A minimum of 10+ years client-facing digital project management experience, using agile methodologies.</li>
<li>Possess an in-depth understanding of project management, workflow, infrastructure, project life cycles and management methodologies and styles.</li>
</ul><ul><li>Ability to see the big picture while also focusing on the details.</li>
</ul><ul><li>Experience with Jira/Confluence</li>
</ul><ul><li>Experience coaching and mentoring scrum teams and scrum masters.</li>
</ul><ul><li>Bachelor&rsquo;s degree preferred</li>
</ul><div>The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div></div>

Program Manager - Salesforce

Panasonic

Overview Who we are : Panasonic Avionics Corporation is in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity. The position is responsible for planning and managing programs to meet service delivery commitments and financial performance of contracts, as well as quality and cost-related goals. Acting as project team leader and technical expert, reviews customer technical requirements, identifies tasks, assigns and coordinates resources, and creates/tracks project schedules. Ensures clear communication and timely resolution of issues by collaborating with customers, internal staff, and outside third parties. Provides overall support for highly complex programs for long-term success and acts as a champion for customer satisfaction. Champions significant projects, programs, and business initiatives using creativity and ingenuity. Ensures consistent and proper business processes are followed in accordance with departmental procedures, company policy, and airworthiness regulations. Program Management. Responsibilities <ul> <li>Ensures that superb communications between Panasonic and Customers are established and maintained including regular follow-up status reviews and correspondence.</li> <li>Liaise with PTS and Regional Sales and Marketing teams to develop executable Panasonic Technical Services (PTS) program plans for pricing by PTS Sales and Marketing.</li> <li>Develop and maintain program plans that identify work scope, schedules, milestones, and program team members to ensure contracted programs are planned and executed while exceeding customer expectations.</li> <li>Conduct regular team meetings to ensure that action item logs are kept and integrated schedules are managed, visible, and followed.</li> <li>Chair and coordinate program team meetings, reviews, technical coordination meetings, and design reviews.</li> <li>Monitor program schedule commitments and direct appropriate personnel in addressing or mitigating against possible impacts(s) or change(s).</li> <li>Assist with Operations Management and Quality Assurance Management to ensure regulatory compliance.</li> <li>Involved in developing, modifying, and executing company policies that affect immediate operations and may also have company-wide effect.</li> <li>Track and prepare financial and operational reports regarding service program performance to ensure corrective actions are in place and managed as appropriate.</li> </ul> Operations Management <ul> <li>Review and assist in the development of maintenance processes and practices in accordance with the relevant NAA written policies and procedures of the Customer and PAC to ensure effective financial and business operations.</li> <li>Coordinate with different departments to ensure business goals are achieved.</li> <li>Ensure that certification and technical data requirements are defined and coordinated.</li> <li>Ensure compliance with all laws and regulations, and cooperate with all regulatory agencies and their representatives.</li> <li>Work with Regional Operations Management to coordinate labor requirements and opening or closing of new stations within the assigned regional area.</li> <li>Ensure that all assigned stations perform to PTS standards.</li> </ul> Service Program Lead <ul> <li>Leads work teams to ensure the financial and operational health of complex customer programs.</li> <li>Develop performance requirements for optimal long-term success of customer programs and to enhance company reputation among customers and suppliers.</li> <li>Provide training including assignment of projects and tasks.</li> <li>Prepares and delivers effective presentations to various audiences, including Senior Management.</li> </ul> What we're looking for : <ul> <li>Bachelor's degree in Engineering or related field or equivalent work experience</li> <li>8+ years' work experience in Aviation Maintenance and/or Program Management</li> <li>2 years experience in Team Lead position or Supervisor position, including project and team management</li> <li>3 years of work experience in the aircraft industry is highly desired</li> <li>In-flight Entertainment (IFE) experience is highly desired</li> <li>Aircraft Maintenance License desirable</li> <li>Valid A&P, EASA, CASA, GCAA, or appropriate licensing specific to the region</li> <li>Must possess expert-level technical knowledge and skills for the resolution of complex technical and business matters</li> <li>Excellent team leadership skills, utilizing specialized knowledge and skills</li> <li>Generally free to determine work priorities based on general direction from your manager</li> <li>Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways</li> <li>Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors</li> <li>Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Networks with key contacts outside their own area of expertise. Determines methods and procedures on new assignments and coordinates the activities of other personnel</li> <li>Proficient in the use of Windows operating system and MS Office suite of software applications (Excel, Word, and PowerPoint)</li> <li>Excellent project management skills. Advanced user of Microsoft Project is highly desirable</li> <li>Excellent communication skills, highly presentable, and able to interact with multiple levels in the organization and customers</li> <li>A Confident leader who excels at creating and leading successful outcome-oriented teams</li> <li>Works well under pressure and must be comfortable working with people from diverse cultural and political backgrounds</li> <li>Outgoing, self-motivated, well-organized, and detail oriented</li> <li>Creative problem solver and able to resolve conflicts and filter conflicting agendas to determine the path forward</li> <li>Working knowledge of global civil aviation regulations and requirements</li> <li>Ability to manage a 24 / 7 maintenance operation</li> </ul> Our Principles Contribution to Society Fairness & Honesty Cooperation & Team Spirit Untiring Effort for Improvement Courtesy & Humility Adaptability Gratitude What we offer At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.

Service Program Manager II

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
If you are an experienced supply chain professional with a passion to innovate and contribute in a fast paced growing environment- you might be a good fit to join S&amp;OP team. The S&amp;OP team acts as bridge between business and operations teams and is responsible for seamless business planning and execution during peak and off peak periods while maximizing customer/seller experience. This role involves driving critical decisions with cross functional teams and senior leadership and demands strong program management skills along-with an ability to drive data driven discussions. The candidate is expected to have exceptional analytical, planning and written/verbal communication skills along with preferred experience in Forecasting, Sales &amp; Operations Planning and Inventory management.
 
 
Responsibilities: 
<ul><li>Set up robust processes to improve forecasting accuracy with an objective to minimize cost and maximize customer/seller experience</li></ul> 
<ul><li>Support the business growth in constrained environments with Frugal and innovative solutions</li></ul> 
<ul><li>Make the existing processes scalable by identifying and implementing available tools/automation</li></ul> 
<ul><li>Rollout best practices from other geographies/ companies to minimize end to end supply chain losses</li></ul> 
<ul><li>Utilize exceptional problem-solving and communication skills to influence business, operations and technical audiences</li></ul> 
<ul><li>Program manage and drive decision making across cross functional teams and senior leadership</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>3+ years of program or project management experience</li><li>3+ years of working cross functionally with tech and non-tech teams experience</li><li>3+ years of defining and implementing process improvement initiatives using data and metrics experience</li><li>Bachelor's degree</li><li>Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL</li><li>Experience defining program requirements and using data and metrics to determine improvements</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>3+ years of driving end to end delivery, and communicating results to senior leadership experience</li><li>3+ years of driving process improvements experience</li><li>Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization</li><li>Experience building processes, project management, and schedules</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

S&OP Program Manager

Amazon

A global e-commerce leader seeks a Program Manager in Dubai to lead crucial programs in logistics network management. The ideal candidate should possess strong project management experience, proficiency in business-level Japanese and English, and advanced skills in MS Excel. Responsibilities include leading peak readiness, strategizing for long-term planning, and improving operational cost efficiency. Join a diverse environment focused on innovation and customer satisfaction.

Strategic Program Manager - Fulfillment Network Planning

<div>TODAY, YOU&rsquo;RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.
TOMORROW, YOU&rsquo;RE SHAPING THE WAY THE WORLD WORKS. 
At DHL, people mean the world to us. That&rsquo;s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Customer Solutions &amp; Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 80 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products &amp; solutions.
Be the partner of our Customer Directors driving business growth through the consistent management of sales activities.
Tasks:
Account Governance
<ul><li>Monitor customer development plans and ensure alignment with CSI strategy and priorities.</li>
<li>Maintain and update the Customer Dashboard for visibility on financials, performance, and pipeline.</li>
<li>Provide actionable insights from customer data to support account planning and decision-making.</li>
</ul>Pipeline Management &amp; Quality
<ul><li>Ensure pipeline accuracy and completeness in Salesforce (ACE) through regular updates.</li>
<li>Identify new opportunities via white spot analysis and register them in the pipeline.</li>
<li>Track pipeline trends and highlight risks or growth potential for timely action.</li>
</ul>Sales &amp; RFQ Support
<ul><li>Support Customer Directors in assessing opportunities and identifying growth areas.</li>
<li>Lead/Support RFQ preparation and tender quality checks, coordinating with relevant teams.</li>
<li>Facilitate contractual closure for new agreements, including compliance with key clauses.</li>
</ul>Customer Priority Projects
<ul><li>Collaborate with BU teams to ensure solutions meet customer requirements.</li>
<li>Manage Customer Satisfaction Survey process and translate findings into improvement actions.</li>
<li>Support execution of customer-focused projects such as segmentation or innovation initiatives.</li>
</ul>Meeting Management
<ul><li>Prepare inputs and presentations for Quarterly Business Reviews and internal meetings.</li>
<li>Coordinate follow-up actions from customer and internal meetings to ensure timely delivery.</li>
<li>Support cross-BU calls by providing updates and insights from the Customer Dashboard</li></ul> 
Knowledge, Skills and Experience
<ul><li>Bachelor&rsquo;s degree or tertiary education in a related discipline with 7&ndash;12 years&rsquo; experience, or Master&rsquo;s degree with 5&ndash;10 years, or equivalent professional experience.</li>
<li>Experience across two or more DPDHL Business Units (minimum 5 years) or comparable external industry experience.</li>
<li>Strong knowledge of DHL operations, products, and service capabilities.</li>
<li>Proven expertise in commercial principles and processes, business acumen, and understanding of key financial principles.</li>
<li>Advanced skills in negotiation, presentation, project management, stakeholder management, and leading virtual teams.</li>
<li>Hands-on experience with CRM systems (e.g., Salesforce).</li>
<li>Excellent communication and interpersonal skills, with experience working in virtual environments.</li>
<li>Strong problem-solving, analytical, and critical thinking abilities.</li>
<li>Fluent English, spoken and written.</li></ul></div>

Commercial Program Manager EMEA (d/f/m)

Explore 2043+ Program manager in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

2043 program manager jobs IN Dubai United Arab Emirates

Program Manager

Program Manager

Program Manager - Salesforce

Service Program Manager II

S&OP Program Manager

Strategic Program Manager - Fulfillment Network Planning

Commercial Program Manager EMEA (d/f/m)