business analyst

qa engineer

sqa engineer

analytical analyst

performance analyst

quality analyst

Accurate Eminent Firm

Job Description:We are looking for a Quality Analyst (QA) to join our Call Center team based in Gulshan-e-Iqbal, Karachi. The QA will be responsible for monitoring, evaluating, and improving agent performance to ensure the highest level of customer service and compliance with company standards.Job Details:<ul><li>Location: Gulshan-e-Iqbal, Karachi</li><li>Shift Timing: 5:45 PM &ndash; 12:30 AM (Monday to Saturday)</li><li>Salary: Competitive (based on experience)</li><li>Department: Quality Assurance &ndash; Call Center</li></ul>Key Responsibilities:<ul><li>Monitor live and recorded calls to assess agent performance</li><li>Evaluate communication and process compliance</li><li>Identify training needs and share feedback with team leads &amp; HR</li><li>Maintain QA reports, scorecards, and performance records</li><li>Recommend process improvements for better customer experience</li><li>Ensure call standards are consistently met</li></ul>Requirements:<ul><li>Minimum 1 year of QA experience in a call center or BPO environment (travel campaign experience is a plus)</li><li>Excellent English communication and listening skills</li><li>Strong attention to detail and analytical mindset</li><li>Ability to provide constructive feedback and coach agents</li><li>Punctual, responsible, and career-oriented</li></ul>What We Offer:<ul><li>Professional and collaborative work environment</li><li>Career growth and recognition opportunities</li><li>Competitive salary and performance-based bonuses</li></ul>How to Apply:Interested candidates are encouraged to apply with an updated CV. Only serious and experienced candidates will be shortlisted.Job Type: Part-timePay: From Rs25,000.00 per monthApplication Question(s):<ul><li>Is it easy for you to come to our office which is close to NIPA CHOWRANGI?</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Quality Analyst (QA) – Call Center | Karachi

JOFA Group

We are looking for a Quality Assurance Analyst to join our growing team. The ideal candidate will have a keen eye for detail, a data-driven mindset, and a passion for improving customer experience. You will be responsible for monitoring customer interactions, analyzing performance trends, and driving quality improvement initiatives across multiple channels.Key Responsibilities<ul><li>Monitor and evaluate customer service calls and social media interactions to ensure compliance with quality standards.</li><li>Identify performance gaps and provide structured, constructive feedback to teams and individuals.</li><li>Prepare weekly and monthly QA reports, highlighting trends, outliers, and areas for improvement.</li><li>Collaborate with cross-functional teams to design and implement process and quality enhancement initiatives.</li><li>Leverage data-driven insights to support strategic decision-making and improve customer satisfaction.</li></ul>Candidate Requirements<ul><li>Minimum of 2 years&rsquo; experience in Quality Assurance, preferably within e-commerce or customer service domains.</li><li>Strong analytical and problem-solving skills with the ability to derive actionable insights from data.</li><li>Familiarity with call monitoring tools and social media analytics platforms.</li><li>Excellent communication, documentation, and reporting skills.</li><li>Ability to work collaboratively in a fast-paced and dynamic environment.</li></ul>Job Type: Full-timeWork Location: In person

Quality Assurance Analyst

Abbott

<div>
 
 Position:
 
 
 QC Analyst
 
 
 
 
 Grade:
 
 
 12
 
 
 
 
 Reporting to:
 
 
 Manager Chemical
 
 
 
 
 Division:
 
 
 Established Pharmaceutical Division
 
 
 - Operation
 
 
 
 
 Location:
 
 
 Karachi
 
 
 - Landhi Plant
 
 
 
 
 Job Summary
 
 
 
 Support the Manager Chemical by conducting all tests for conventional groups, new products, in-process products, and finished products on stability, as well as projects related to manufacturing. To assist Manager Chemical to support EHS Activities.
 
 
 
 Major Responsibilities
 
 
 
 <ul>
 <li>
 Support section in charge for product releases, review Analytical Data on StarLims and manual data
 </li>
 <li>
 Assist Manager Chemical for all the activities taking place in FG, RM, TMV &amp; stability section
 </li>
 <li>
 Provide timely assistance to Manager Chemical in testing of all routine, Hold Time Study samples, stability products and validation samples
 </li>
 <li>
 Support Manager Chemical to support EHS Activities
 </li>
 <li>
 Assist Manager Chemical for all the activities taking place in respective section including SOP writing / QRA / CCP and TMV Protocols of related tasks
 </li>
 <li>
 Responsible to review Daily Balance Standardizations / pH meter Standardization in QC Lab with documentation
 </li>
 <li>
 Perform testing of Test Method Validation / Process Validation samples, fall in Conventional section
 
 
 </li>
 </ul>
 
 Education/Knowledge &amp; Experience
 
 
 
 <ul>
 <li>
 Science Graduate/Master; preferably Chemist/Pharm D
 </li>
 <li>
 1-2 years&rsquo; experience in the same capacity
 </li>
 <li>
 Knowledge of technical problem resolution
 </li>
 <li>
 Proficient in MS Office
 </li>
 <li>
 Analytical Skills
 </li>
 </ul>
</div>

QC Analyst

<div>Position: QC Analyst
Grade: 12
Reporting to: Manager Chemical
Division: Established Pharmaceutical Division - Operation
Location: Karachi - Landhi Plant
Job Summary:
Support the Manager Chemical by conducting all tests for conventional groups, new products, in-process products, and finished products on stability, as well as projects related to manufacturing. To assist Manager Chemical to support EHS Activities.
Major Responsibilities:<ul><li>
Support section in charge for product releases, review Analytical Data on StarLims and manual data</li><li>
Assist Manager Chemical for all the activities taking place in FG, RM, TMV &amp; stability section</li><li>
Provide timely assistance to Manager Chemical in testing of all routine, Hold Time Study samples, stability products and validation samples</li><li>
Support Manager Chemical to support EHS Activities</li><li>
Assist Manager Chemical for all the activities taking place in respective section including SOP writing / QRA / CCP and TMV Protocols of related tasks</li><li>
Responsible to review Daily Balance Standardizations / pH meter Standardization in QC Lab with documentation</li><li>
Perform testing of Test Method Validation / Process Validation samples, fall in Conventional section</li></ul>
Education/Knowledge &amp; Experience:<ul><li>
Science Graduate/Master; preferably Chemist/Pharm D</li><li>
1-2 years&rsquo; experience in the same capacity</li><li>
Knowledge of technical problem resolution</li><li>
Proficient in MS Office</li><li>
Analytical Skills</li></ul></div>

NielsenIQ

<div><div><div>Role Overview:
The newly established MI OAC (Market Insight Operation Acceleration Center) is a team of flexible and agile colleagues who will support MI Business as Usual (BAU) Data Operation teams during the critical phase of starting a new project.
As a Process Analyst, you will be responsible for executing production tasks with expert-level proficiency. This includes advanced data coding, data matching, and comprehensive quality checks as required and in line with operational goals and business requirements You will play a key role in stakeholder communication, ensuring timely and accurate data delivery, and leading investigations into data issues. You are expected to proactively suggest improvements and corrections to enhance data quality and operational efficiency.
Key Responsibilities:
Tasks and responsibilities may vary based on the business requirement as this team supports during the set up phase of new projects. Examples of activities:<ul><li>
Data Coding: Apply complex and nuanced coding logic across multiple product categories.</li><li>
Data Matching: Ensure high accuracy matching across diverse data sources.</li><li>
Quality Checks: Conduct end-to-end validation of product features and pricing.<ul><li>
Apply analytical thinking to identify outliers and anomalies in pricing, sales, and market trends.</li><li>
Proactively suggest corrections and process improvements to enhance data quality and efficiency.</li></ul></li><li>
Maintain high standards of data integrity and consistency throughout the production cycle.</li><li>
Communicate effectively with internal and external stakeholders to:<ul><li>
Implement requested changes in data.</li><li>
Clarify and resolve data-related queries.</li></ul></li><li>
Ensure timely and accurate delivery of data outputs in alignment with SLAs.</li><li>
Lead Root Cause Analysis (RCA) for any data errors or delivery issues, and drive resolution.</li><li>
Document processes, findings, and resolutions clearly and consistently.</li><li>
Support cross-functional initiatives and mentor junior team members when needed.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div>
Required Skills &amp; Competencies:<ul><li>
Expert-level understanding of product categorization, coding logic, and market dynamics.</li><li>
Strong analytical skills to detect patterns, trends, and anomalies in large datasets.</li><li>
End-to-end quality control capabilities, including validation of product features and pricing.</li><li>
High attention to detail and accuracy in data handling.</li><li>
Proactive problem-solving and continuous improvement mindset.</li><li>
Proficiency in internet-based research for product and market insights.</li><li>
Ability to work independently and collaboratively in a fast-paced environment.</li><li>
Up to 1 to 2 years of relevant experience preferred.</li></ul>
Education:<ul><li>
Bachelor&rsquo;s/ master&rsquo;s degree or equivalent professional experience in Business, Economics, Data Analytics, or a related field.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Process Analyst OAC

<div>Site Name: Pakistan - Sindh - Karachi 
Posted Date: Nov 17 2025 
To ensure compliance of the Training Management system at Site by liaising with the departments, ensuring all the employees are trained, competent and the compliance needs are met.
Release of good quality packaging material in line with approved standards and specification to support business and ensure smooth production operations by timely release of packaging components.
Education, Skills &amp; Experience<ul><li>
Bachelor&rsquo;s degree in sciences, Engineering, Business or Pharm&#8209;D is required for this role.</li><li>
1- 3 years of experience in a preferred role.</li><li>
 Understanding of regulatory requirements including GMP and compliance training where required. Train the trainer certification would be beneficial.</li><li>
Good communication and presentation skills.</li><li>
Stakeholder and conflict management.</li><li>
Strong public speaking ability and conducting ILT session (small and large scale).</li><li>
Experience of handling groups of people including non- management.</li><li>
Proficient in MS Office (Word, PowerPoint and Excel).</li></ul>
Responsibilities
Training Coordinator:<ul><li>
Implementation of the organization, personnel and training management system at the Site in- line with the global/ QMS training standards and policies, ensuring the in- place and in- use of the local procedure, policies and QMS requirements, obtaining TC 02 access in myLearning, smooth handling of the system and execution of the projects</li><li>
Ensure timely completion of trainings on monthly basis through periodic follow ups with the individuals, dept managers and learning reps across the Site, assessing the impact in case of any overdue, escalating to the relevant stakeholders and reporting to the SQC including mandatory and annual GMP refreshers</li><li>
Ensure monthly KPIs are monitored, managed and reported throughout the month, to the SQC and regional governance forums along with attending all the site- based or regional forums with timely provision of the data and completion of the actions as per the timelines, share knowledge of the forums and implement actions at the site level.</li><li>
Perform the management monitoring and participation in the independent business monitoring of the training system at site to ensure effectiveness.</li><li>
Analysis of the training needs in collaboration with the departments based on criteria defined in the TNA, updating the TNA on monthly basis with the SOPs included or deleted, change in the roles &amp; responsibilities and training delivery method.</li><li>
Ensure all the SOPs and OJTs are existing in myLearning as learning items with timely assignment of the questionnaires, curricula are updated electronically in-line with the TNA in VQD as well as in myLearning.</li><li>
Support the delivery/ facilitation of learning &amp; development interventions such as deviation investigation and root cause, customer complaints, recalls, out of specs or where appropriate.</li><li>
Conduction of the new employee&rsquo;s induction on timely basis, review of job descriptions and their assignment, job codes in myLearning and organograms are updated.</li><li>
Timely closure of all the CAPAs/ actions for risks, deviations, management monitoring, independent business management, change controls, annual reviews etc</li><li>
Development, adherence and approval of the learning calendar based on different systemic reviews and outcomes of the previous year, assigning, scheduling ILTs, marking in myLearning and reporting in the SQC</li><li>
Facilitate and ensure TtT of all trainers at the Site.</li><li>
Perform periodic review of all training related material such as packages, job descriptions, TNA, curricula, organograms and others to ensure they meet the minimum GMP requirements.</li><li>
Develop capability frameworks to ensure the right capability is embedded across the organization and to support the site in the 70/20/10 development of the employees based on the capability models and their outcomes.</li><li>
Perform annual review of the compliance training system and drive continuous improvement through employee&rsquo;s performance reviews and projects to simplify and modernize the training methodology.</li></ul>
Pack Lab Analyst:<ul><li>
Checking of artworks, bromides, machine proof, &amp; buying samples as per standards and regulatory requirements with respect to formulation RN &amp; ML Nos., Storage conditions&amp; Address to ensure GSK requirements are met and to avoid any Regulatory sanctions. To check the total artwork after the input of concerned Departments so that all the requirements are fulfilled in the Artworks</li><li>
Conduct Management monitoring audits to ensure compliance. Meeting with Supplier&rsquo;s for on-line complaint and rejections in order to facilitate the supplier in CAPA so to avoid recurrence in future supplies</li><li>
Preparation of monthly report of the section, Vendor complaints &amp; rejection data for supply review meetings and site quality council</li><li>
Preparation /Review of specifications /test methods, SOP&rsquo;s of packaging material to ensure compliance and ensure in-use of SOPs</li><li>
To manage calibrations and proper use of all equipment to ensure compliance.</li><li>
Updating of specification of new &amp; revised Packaging material in LIMS</li><li>
Update specifications and requirements of Packaging Materials in SAP (d-MERP)</li><li>
Look after the Pack Management Lab as designate in absence of Pack Management Manager</li><li>
To ensure that the all the SOPs related to training, QMS, change control, risk management Record Retention activities are in place and in use</li><li>
Maintains a safe and healthy work environment</li><li>
Ensure implementation of EHS standards and guidelines in the area of responsibility.</li><li>
Reporting EHS adverse events (Near misses, Incidents and Accidents) timely.</li></ul>
To ensure compliance of the Training Management system at Site by liaising with the departments, ensuring all the employees are trained, competent and the compliance needs are met.
Release of good quality packaging material in line with approved standards and specification to support business and ensure smooth production operations by timely release of packaging components.
Education, Skills &amp; Experience<ul><li>
Bachelor&rsquo;s degree in sciences, Engineering, Business or Pharm&#8209;D is required for this role.</li><li>
1- 3 years of experience in a preferred role.</li><li>
 Understanding of regulatory requirements including GMP and compliance training where required. Train the trainer certification would be beneficial.</li><li>
Good communication and presentation skills.</li><li>
Stakeholder and conflict management.</li><li>
Strong public speaking ability and conducting ILT session (small and large scale).</li><li>
Experience of handling groups of people including non- management.</li><li>
Proficient in MS Office (Word, PowerPoint and Excel).</li></ul>
Responsibilities
Training Coordinator:<ul><li>
Implementation of the organization, personnel and training management system at the Site in- line with the global/ QMS training standards and policies, ensuring the in- place and in- use of the local procedure, policies and QMS requirements, obtaining TC 02 access in myLearning, smooth handling of the system and execution of the projects</li><li>
Ensure timely completion of trainings on monthly basis through periodic follow ups with the individuals, dept managers and learning reps across the Site, assessing the impact in case of any overdue, escalating to the relevant stakeholders and reporting to the SQC including mandatory and annual GMP refreshers</li><li>
Ensure monthly KPIs are monitored, managed and reported throughout the month, to the SQC and regional governance forums along with attending all the site- based or regional forums with timely provision of the data and completion of the actions as per the timelines, share knowledge of the forums and implement actions at the site level.</li><li>
Perform the management monitoring and participation in the independent business monitoring of the training system at site to ensure effectiveness.</li><li>
Analysis of the training needs in collaboration with the departments based on criteria defined in the TNA, updating the TNA on monthly basis with the SOPs included or deleted, change in the roles &amp; responsibilities and training delivery method.</li><li>
Ensure all the SOPs and OJTs are existing in myLearning as learning items with timely assignment of the questionnaires, curricula are updated electronically in-line with the TNA in VQD as well as in myLearning.</li><li>
Support the delivery/ facilitation of learning &amp; development interventions such as deviation investigation and root cause, customer complaints, recalls, out of specs or where appropriate.</li><li>
Conduction of the new employee&rsquo;s induction on timely basis, review of job descriptions and their assignment, job codes in myLearning and organograms are updated.</li><li>
Timely closure of all the CAPAs/ actions for risks, deviations, management monitoring, independent business management, change controls, annual reviews etc</li><li>
Development, adherence and approval of the learning calendar based on different systemic reviews and outcomes of the previous year, assigning, scheduling ILTs, marking in myLearning and reporting in the SQC</li><li>
Facilitate and ensure TtT of all trainers at the Site.</li><li>
Perform periodic review of all training related material such as packages, job descriptions, TNA, curricula, organograms and others to ensure they meet the minimum GMP requirements.</li><li>
Develop capability frameworks to ensure the right capability is embedded across the organization and to support the site in the 70/20/10 development of the employees based on the capability models and their outcomes.</li><li>
Perform annual review of the compliance training system and drive continuous improvement through employee&rsquo;s performance reviews and projects to simplify and modernize the training methodology.</li></ul>
Pack Lab Analyst:<ul><li>
Checking of artworks, bromides, machine proof, &amp; buying samples as per standards and regulatory requirements with respect to formulation RN &amp; ML Nos., Storage conditions&amp; Address to ensure GSK requirements are met and to avoid any Regulatory sanctions. To check the total artwork after the input of concerned Departments so that all the requirements are fulfilled in the Artworks</li><li>
Conduct Management monitoring audits to ensure compliance. Meeting with Supplier&rsquo;s for on-line complaint and rejections in order to facilitate the supplier in CAPA so to avoid recurrence in future supplies</li><li>
Preparation of monthly report of the section, Vendor complaints &amp; rejection data for supply review meetings and site quality council</li><li>
Preparation /Review of specifications /test methods, SOP&rsquo;s of packaging material to ensure compliance and ensure in-use of SOPs</li><li>
To manage calibrations and proper use of all equipment to ensure compliance.</li><li>
Updating of specification of new &amp; revised Packaging material in LIMS</li><li>
Update specifications and requirements of Packaging Materials in SAP (d-MERP)</li><li>
Look after the Pack Management Lab as designate in absence of Pack Management Manager</li><li>
To ensure that the all the SOPs related to training, QMS, change control, risk management Record Retention activities are in place and in use</li><li>
Maintains a safe and healthy work environment</li><li>
Ensure implementation of EHS standards and guidelines in the area of responsibility.</li><li>
Reporting EHS adverse events (Near misses, Incidents and Accidents) timely.</li></ul>
Why GSK? 
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases &ndash; to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we&rsquo;re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
Contact information: 
You may apply for this position online by selecting the Apply now button.
Important notice to Employment businesses/ Agencies
GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.</div>

Lab Analyst and Training Coordinator

Chishti Box Factory (Pvt) Ltd

Job Title: QC/QA ExecutiveDepartment: Quality Control &amp; Assurance Reports To: Production Manager / Factory ManagerKey Responsibilities:1. Quality Control (In-Process &amp; Final)<ul><li>Inspect and verify quality of paper reels, corrugated sheets, and finished cartons at every production stage (corrugation, pasting, printing, slotting, stitching, bundling).</li><li>Conduct BCT, ECT, bursting strength, GSM, Cobb, and moisture tests as per standard procedures.</li><li>Ensure correct grammage and paper combinations are used as per the job card.</li><li>Check dimensions, printing accuracy, die-cut alignment, and flute quality before dispatch.</li><li>Record and maintain daily QC inspection reports for each batch and machine.</li></ul>2. Quality Assurance (System &amp; Documentation)<ul><li>Develop, implement, and maintain QA documentation, including SOPs, inspection checklists, and testing records.</li><li>Ensure traceability of materials from raw paper to finished cartons.</li><li>Maintain calibration records of testing equipment.</li><li>Assist in customer audits and ensure compliance with client quality requirements</li><li>Lead root cause analysis (RCA) for any non-conformance and recommend corrective &amp; preventive actions (CAPA).</li></ul>3. Process &amp; Continuous Improvement<ul><li>Identify recurring quality issues and coordinate with production for preventive solutions.</li><li>Train machine operators and helpers on basic quality parameters and inspection points.</li><li>Monitor wastage and side trim levels and assist in data collection for foreman-wise wastage tracking.</li></ul>4. Coordination &amp; Reporting<ul><li>Coordinate with procurement to ensure only approved paper grades are purchased.</li><li>Liaise with production and dispatch teams to ensure non-conforming products are segregated and reworked as per QA instructions.</li><li>Prepare and present monthly quality performance reports to management.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree or diploma in Industrial Engineering, Paper Technology, or related field.</li><li>2&ndash;4 years of experience in QC/QA in corrugated carton or paper packaging industry.</li><li>Sound understanding of paper properties (GSM, BF, RCT, Cobb, Moisture) and corrugated board standards.</li><li>Strong analytical, reporting, and communication skills.</li><li>Proficiency in MS Excel and data recording tools.</li></ul>KPIs (Key Performance Indicators):<ul><li>% of quality complaints from customers</li><li>% of rejections/rework in production</li><li>Wastage percentage by weight (trim + sheet)</li></ul>Job Type: Full-timePay: From Rs45,000.00 per monthWork Location: In person

QA/QC For Corrugated Carton Manufacturing Company

Explore 892+ Quality analyst in Karachi this November. Find roles across top companies and apply now to boost your career.

892 quality analyst jobs IN Karachi

Quality Analyst (QA) – Call Center | Karachi

Quality Assurance Analyst

QC Analyst

QC Analyst

Process Analyst OAC

Lab Analyst and Training Coordinator

QA/QC For Corrugated Carton Manufacturing Company