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quality analyst

AppedologyPK Recruitment

<p><b>Role Summary</b></p><p>This role focuses on improving sales quality and conversion performance by monitoring calls, evaluating agents, and providing actionable feedback. The ideal candidate should have hands-on sales experience and a strong understanding of real customer interactions, objections, and closing techniques.</p><p><b>Key Responsibilities</b></p><ul><li>Monitor and review sales calls, chats, and customer interactions</li><li>Evaluate agent performance based on conversion, pitch quality, and closing effectiveness</li><li>Ensure adherence to scripts, compliance standards, and sales processes</li><li>Identify gaps, inefficiencies, and missed opportunities in sales conversations</li><li>Prepare QA scorecards and generate performance insights</li><li>Provide structured feedback and coaching to improve agent performance</li><li>Collaborate with team leads to drive higher conversion rates and sales outcomes</li></ul><p><b>Requirements</b></p><ul><li>2&ndash;3 years of experience in a sales role (mandatory)</li><li>Basic understanding of sales KPIs and customer handling techniques</li><li>Strong communication and analytical skills</li><li>Ability to review calls and provide constructive, actionable feedback</li><li>Familiarity with CRM tools is a plus</li></ul><p><b>Key Skills</b></p><ul><li>Attention to detail</li><li>Strong communication skills</li><li>Coaching and mentoring mindset</li><li>Understanding of sales behavior and customer psychology</li></ul><p><b>What We Offer</b></p><ul><li>Market-competitive salary (based on experience)</li><li>Medical insurance &amp; provident fund</li><li>Free pick &amp; drop facility</li><li>Stable, long-term opportunity within the U.S. healthcare domain</li><li>Growth exposure in specialized med-legal billing workflows</li><li>Supportive, process-driven work environment</li></ul><p>Pay: Rs60,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Sales Quality Assurance Analyst

360training.com

<div></div><div><div><b>360training</b></div>
<div>360training.com is a rapidly growing leader in online training and certification across a wide range of industries and professions. 360training.com provides customers with the regulated training they need to get and keep jobs they want. Over the years, we have continued to grow our expansive library of regulatory-approved training courses with new content suited for today&rsquo;s modern workforce. By offering these courses online, all 360training.com users experience the convenience and flexibility of earning their certifications in their own time, from anywhere in the world.</div>
<div></div><div>At 360training.com, we promote a culture of excellence centered around our two core values: Deliver Results and Do the Right Thing. That focus fosters the success of our employees, while maintaining a team-centric environment which inspires them to do their absolute best. One thing our associates get to experience is the ability to make an impact on day one of working here.</div>
<div></div><div>360training offers a compelling compensation package that ties to performance and impact. We offer quality health insurance for employees, their dependents and parent including OPD, dental and vision coverage to meet a variety of needs. We also offer benefits of life and disability, time off, leave encashment, EOBI and gratuity. With twice a year promotion opportunity.</div>
<div></div><div><b>Work Hours: The work hours will be 03:00 PM to 12:00 AM Pakistan Standard Time.</b></div>
<div></div><div><b>Jr. Quality Assurance Analyst</b></div>
<div><br>
The Jr. Quality Assurance Analyst is responsible for testing 360training.com&rsquo;s online training courses to ensure minimum functionality and end-user experience standards are met. Testing would include verification of content, audio, images, course layout, and course configuration functionality. The QA Analyst position requires documentation of all errors and regression testing to ensure errors are fixed/ addressed appropriately.</div>
<div></div><div><b>Responsibilities</b><br>
</div><ul><li>Execute functional tests, verification/regression, and mobile tests according to QA Testing Plan</li>
<li>Use course outlines, course manuscripts, audio scripts, and activity/animation scripts to verify content within the online course preview.</li>
<li>Document test findings and suggest revisions in accordance with QA best practices.</li>
</ul>
<div></div><div><b>Qualifications
</b></div><ul><li>Candidates with O/A Level education or a bachelor&rsquo;s degree with English as a major subject will be preferred. Other areas of study providing similar skill sets and experience can also be considered.</li>
<li>Minimum experience of at least 1 year or an internship in content writing and data analysis position will be preferred.</li>
<li>Basic knowledge of web-based training</li>
<li>A solid understanding of quality assurance as part of the development process</li>
<li>Excellent verbal and written communication skills in English (preferably US)</li>
<li>Basic knowledgeable in the use of the Microsoft Office suite</li>
<li>Detail oriented, highly organized, and motivated to succeed.</li>
<li>Able to solve problems independently or with a team.</li>
Must be able to work in a fast-paced, rapidly changing environment.<br>
<li>
</li></ul><div><br>
<br>
<b>Key Skills</b></div>
<ul><li>Functional Testing: Ability to execute detailed functional, regression, and mobile testing based on QA plans.</li>
<li>Attention to Detail: Strong focus on accuracy when verifying content, audio, images, and course layout.</li>
<li>Documentation: Skilled in recording content errors/bug reports and recommendations clearly and concisely in accordance with QA best practices.</li>
<li>Content Verification: Ability to cross-check course content against scripts, outlines, and design documents.</li>
<li>Bug Tracking: Familiarity with tracking and reporting defects or inconsistencies in a structured format.</li>
<li>Basic Technical Proficiency: Understanding of e-learning platforms and learning management systems (LMS) is a plus.</li>
<li>Regression Testing: Capable of performing follow-up tests to ensure previously identified issues are resolved.</li>
</ul>
<div></div><div><b>Qualities</b></div>
<ul><li>Detail-Oriented: Diligent in identifying errors, inconsistencies, or quality gaps in content.</li>
<li>Organized: Manages multiple QA tasks while maintaining thorough documentation practices.</li>
<li>Collaborative: Works effectively with instructional designers, developers, and QA team members.</li>
<li>Clear Communicator: Communicates test findings and suggestions effectively to both technical and non-technical teams.</li>
<li>Learner&rsquo;s Mindset: Open to new tools, techniques, and feedback to grow QA knowledge.<br>
</li></ul><div><b>Experience</b></div>
<ul><li>Experience in Content QA Testing: Hands-on experience testing digital or eLearning content, ensuring consistency across text, visuals, audio, and navigation.</li>
<li>Testing of Online Learning Materials: Familiarity with reviewing course content against provided scripts, outlines, and instructional materials.</li>
<li>Software Knowledge: Familiarity with Learning Management Systems (LMS) and Jira is considered a plus.</li></ul></div><div></div>

Jr. Quality Assurance Analyst

Coatinks (Private) Limited

<p>The Quality control Analyst is responsible for conducting tests and analyses to ensure the quality and performance of inks, coatings, and other printing materials. This role involves working closely with production teams to develop formulations and troubleshoot issues.</p><p><b>Key Responsibilities:</b></p><ul><li>Prepare samples of inks, chemicals, and substrates for testing.</li><li>Conduct tests to evaluate properties such as viscosity, pH, colour consistency, and drying time.</li><li>Assist in developing new ink and coating formulations to meet specific customer requirements.</li><li>Modify existing formulations based on performance feedback and testing results.</li><li>Utilize tools such as X-Rite for colour matching and ensure colour consistency across different batches and products.</li><li>Perform routine quality control tests to ensure materials meet established specifications and industry standards.</li><li>Document results and maintain accurate records of all tests performed.</li><li>Operate and maintain laboratory equipment and instruments.</li><li>Ensure all equipment is calibrated and functioning correctly.</li><li>Analyse test data and prepare reports summarizing findings and recommendations.</li><li>Collaborate with the QC team to communicate quality issues and develop solutions.</li><li>Adhere to safety protocols and proper handling procedures for hazardous materials.</li><li>Ensure compliance with environmental regulations and industry standards.</li><li>Work closely with production staff to troubleshoot issues and optimize printing processes.</li><li>Participate in cross-functional teams to improve product quality and performance.</li></ul><p><b>Qualifications:</b></p><ul><li>Associate's degree or higher in Chemistry, Printing Technology, or a related field.</li><li>2&ndash;3 years of previous experience in a laboratory setting, preferably in the printing, Paint or chemical manufacturing industry (ink and coatings experience is highly desirable). Strong analytical and problem-solving abilities.</li><li>Familiarity with laboratory equipment and testing procedures.</li><li>Excellent attention to detail and organizational skills.</li><li>Effective communication and teamwork skills.</li></ul><p>Job Type: Full-time</p>

QC Analyst

Vendify TM

<p><b>Vendify</b> is seeking a detail-oriented <b>Quality Assurance (QA) Analyst</b> to oversee the call quality and compliance of our international POS sales campaigns. The ideal candidate will have deep expertise in the POS industry and a proven track record of improving sales conversion through rigorous call monitoring and feedback.</p><p><b>Role Overview</b></p><ul><li><b>Location:</b> On-site &ndash; Gulshan-e-Iqbal, Karachi.</li><li><b>Shift:</b> Night Shift (08:00 PM &ndash; 05:00 AM).</li><li><b>Tenure:</b> Full-time / Permanent.</li></ul><p><b>Key Responsibilities</b></p><ul><li><b>Call Monitoring:</b> Audit live and recorded outbound sales calls to ensure adherence to POS campaign scripts and USA/Canada compliance standards.</li><li><b>Performance Analysis:</b> Evaluate &quot;POS Closers&quot; and &quot;Lead Gen&quot; agents based on communication, tone, objection handling, and closing techniques.</li><li><b>Feedback &amp; Coaching:</b> Conduct one-on-one feedback sessions and group workshops to address performance gaps and improve campaign KPIs.</li><li><b>Reporting:</b> Prepare daily and weekly QA reports for the Recruitment and Operations Managers to track the quality of the &quot;New Room&quot; and existing teams.</li><li><b>Compliance:</b> Ensure all agents follow SOPs regarding merchant data security and ethical sales practices.</li></ul><p><b>Requirements</b></p><ul><li><b>Experience:</b> Minimum <b>2 years of experience</b> specifically in a QA role for <b>POS campaigns</b> (Point of Sale/Merchant Services).</li><li><b>Education:</b> Minimum Bachelors or equivalent.</li><li><b>Industry Knowledge:</b> Deep understanding of the North American POS market, merchant processing, and common sales objections.</li><li><b>Communication:</b> Exceptional verbal and written English skills with a sharp ear for nuances in international sales calls.</li><li><b>Analytical Skills:</b> Ability to identify trends in agent performance and suggest data-driven training solutions.</li></ul><p><b>What We Offer</b></p><ul><li><b>Market-Leading Salary:</b> Based on experience and POS domain expertise.</li><li><b>Incentives:</b> Performance-based bonuses and recognition.</li><li><b>Transport:</b> Dedicated <b>Pick &amp; Drop facility</b> for female staff covering 11+ major Karachi areas.</li><li><b>Growth:</b> A professional environment with opportunities to lead the QA department.</li></ul><p><b>How to Apply</b></p><p>Interested professionals meeting the 2-year POS experience criteria are encouraged to apply.<br/><b>Email:</b> contact@vendify.info<br/><b>WhatsApp:</b> 0322-0757648</p><p>Pay: Rs50,000.00 - Rs70,000.00 per month</p><p>Location:</p><ul><li>Karachi Gulshan-E-Iqbal (Required)</li></ul><p>Work Location: In person</p>

Quality Assurance Officer

ABIC

<p>Job description:</p><p>The <b>Quality Assurance Executive </b>assesses call quality to ensure that CSRs deliver their role in line with the company and client&rsquo;s quality values and methodology.</p><p><b>Responsibilities</b></p><ul><li>Monitoring of Calls &ndash; 20-30 calls per day</li><li>Daily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of opportunities</li><li>Input data pertinent to quality measurement database systems for capturing, analyzing, and providing timely and accurate reporting on call center performance.</li><li>Identify and report any required training issues to department management and trainers.</li><li>Take an active part in the evolution of the attribute document.</li><li>Identify changes that need to be made to our evaluation process.</li><li>Create scripting and resources for agents when requested or needed.</li><li>Provide in-depth comments on evaluations for manager coaching.</li><li>Follow up with issues identified to ensure they are resolved.</li><li>Contributes to QA scorecard evaluations used in monthly, quarterly, and annual performance reviews.</li></ul><p>Requirement</p><p>&middot; Education: Should possess bachelor&rsquo;s degree (Intermediate may also apply).</p><p>&middot; Experience: 02 to 03 years of relevant experience.</p><p>&middot; Must have excellent communication skills (both written and spoken).</p><p>&middot; Must be a team player.</p><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Quality Assurance Executive (Call Center)

Contour Software

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><div><p><b>
The Division</b><br>
Computrition is a company within the Jonas Operating Group of Constellation Software. Computrition provides enterprise-level software systems for foodservice and nutrition management. Its solutions help users with:</p></div><div><ul><li><p>
Food production operations, including costing and planning.</p></li></ul></div><div><ul><li><p>
Inventory control and ordering.</p></li></ul></div><div><ul><li><p>
Nutrition care management and analysis.</p></li></ul></div><div><ul><li><p>
Retail Point-of-Sale (PoS) solutions.</p></li></ul></div><div><ul><li><p>
Healthcare room service management.</p></li></ul></div><div><p><b>
The Position</b></p></div><div><p>
Computrition is seeking a <b>Senior</b><b> </b><b>SQA Analyst</b> to join our Contour Team as part of modernization of hospital foodservice solutions.</p></div><div><p>
The hired individual will work within an Agile (and evolving AI-driven lifecycle &ndash; AI-DLC) development environment to ensure product quality across web-based and desktop applications. This role combines manual testing expertise with automation skills, focusing on building reliable, scalable, and efficient testing processes.</p></div><div><p>
The ideal candidate is a well-rounded QA professional who understands not only <i>how</i> to test, but <i>why</i> specific test design techniques are used, and can contribute to both exploratory/manual and automated testing strategies.</p></div><div><p>
The successful hire will be located and work out of the Contour Software <b>Karachi</b> office, working as part of the resource-center team, as an extension of the division-based R&amp;D department.</p></div><p></p><div><p><b><br>
Key Responsibilities</b></p></div><div><ul><li><p>
Design, develop, and execute test plans, test cases, and test strategies based on business and technical requirements</p></li></ul></div><div><ul><li><p>
Perform manual and automated testing</p></li></ul></div><div><ul><li><p>
Develop, maintain, and enhance test automation frameworks and scripts</p></li></ul></div><div><ul><li><p>
Conduct API testing using appropriate tools and methodologies</p></li></ul></div><div><ul><li><p>
Apply test design techniques to ensure optimal coverage</p></li></ul></div><div><ul><li><p>
Execute test plans within Agile/AI-DLC and contribute to release readiness</p></li></ul></div><div><ul><li><p>
Collaborate with developers, product managers, and cross-functional teams to ensure quality throughout the SDLC</p></li></ul></div></div><div><div><ul><li><p>
Analyze defects, reproduce issues, and support resolution efforts</p></li></ul></div><div><ul><li><p>
Use AI-powered IDEs and tools (e.g., Claude, Codex, Kiro, Antigravity, etc.) to improve development and testing efficiency</p></li></ul></div><div><ul><li><p>
Collaborate with DevOps to ensure test execution within build and deployment pipelines</p></li></ul></div><div><p><b>
Required Qualifications</b></p></div><div><ul><li><p>
10+ years of experience in Quality Assurance</p></li></ul></div><div><ul><li><p>
Strong experience in API testing</p></li></ul></div><div><ul><li><p>
Strong experience with test automation</p></li></ul></div><div><ul><li><p>
Solid understanding of test design principles and QA methodologies</p></li></ul></div><div><ul><li><p>
Experience writing SQL queries and data validation</p></li></ul></div><div><ul><li><p>
Experience with cross-browser and cross-device testing</p></li></ul></div><div><ul><li><p>
Familiarity with performance, stress, and load testing</p></li></ul></div><div><ul><li><p>
Experience working with CI/CD tools and pipelines</p></li></ul></div><div><ul><li><p>
Familiarity with cloud platforms (preferably AWS) and testing applications deployed in cloud environments</p></li></ul></div><div><p><b>
Nice to Have</b></p></div><div><ul><li><p>
Experience in Food Service or Clinical systems</p></li></ul></div><div><ul><li><p>
Familiarity with Computrition products</p></li></ul></div><div><ul><li><p>
Experience working in AI-assisted development/testing environments</p></li></ul></div><div><p><b>
Professional Skills</b></p></div><div><ul><li><p>
Ability to manage multiple projects simultaneously, effectively prioritizing tasks and meeting deadlines in a fast-paced environment</p></li></ul></div><div><ul><li><p>
Strong attention to detail and organizational skills</p></li></ul></div></div><div><div><ul><li><p>
Excellent verbal and written communication skills</p></li></ul></div><div><ul><li><p>
Ability to work both independently and collaboratively within teams</p></li></ul></div><div><ul><li><p>
Proactive mindset with a focus on continuous improvement and innovation</p></li></ul></div><div><p><b>
Education &amp; Certifications</b></p></div><div><ul><li><p>
Bachelor&rsquo;s degree in Computer Science or related field</p></li></ul></div><div><ul><li><p>
ISTQB certification (preferred)</p></li></ul></div><div><ul><li><p>
Cloud (AWS, Azure) certification (preferred)</p></li></ul></div></div><p></p><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Senior SQA Analyst

Legendesk

<p><b>Responsibilities:</b></p><ul><li>Ensure all products meet or exceed quality standards and customer expectations.</li><li>Identify and document any defects or issues and ensure they are addressed promptly.</li><li>Perform root cause analysis on identified defects and implement corrective actions.</li><li>Work with cross-functional teams (specially with the international sales team) to develop and implement quality improvement.</li></ul><p><b>Requirements:</b></p><ul><li>Fresh to 6 months of experience in a quality assurance role.</li><li>Excellent analytical and problem-solving skills.</li><li>Good communication and interpersonal skills.</li><li>Good in report and email writing.</li></ul><p><b>Location: </b>Karachi, DHA Phase 6 (on-site)</p><p><b>Shift: </b>Night (7 pm to 4 am)</p><p><b>Benefits:</b></p><ul><li>Pick &amp; drop.</li><li>Foodpanda.</li><li>Provident fund.</li><li>Paid leaves.</li><li>Medical.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Application Question(s):</p><ul><li>Available for night shift with pick and drop?</li></ul><p>Location:</p><ul><li>Karachi Defence Housing Society (Required)</li></ul><p>Work Location: In person</p>

QA Executive - Billing

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