senior customer quality specialist Jobs in Al Khobar

senior customer quality specialist

lead process quality engineer Jobs in Al Khobar

lead process quality engineer

qa/qc inspector

qa/qc manager

qc inspector

quality assurance manager

JASARA PMC

Join JASARA PMC as a QA/QC Engineer and become a crucial part of our mission to enhance social infrastructure across Saudi Arabia. In this role, you will implement rigorous quality assurance and quality control procedures to ensure all project deliverables meet the highest standards. As a QA/QC Engineer, you will collaborate with project teams to foster a culture of quality while monitoring compliance with both internal policies and external regulations. At JASARA PMC, we are dedicated to developing innovative, quality-focused solutions that support the vision of a better tomorrow.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Conduct comprehensive inspections and audits to verify compliance with industry standards and project specifications</li>
<li>Develop and refine quality assurance processes, ensuring effective implementation across projects</li>
<li>Collaborate with multidisciplinary teams to promptly address and resolve quality issues</li>
<li>Prepare and maintain quality documentation, including reports and compliance records</li>
<li>Analyze quality performance data to identify trends and implement improvements</li>
<li>Provide quality-related training and support to project personnel</li>
<li>Facilitate communication regarding quality objectives and performance across all project stakeholders</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Bachelor's degree in Civil Engineering or a related field</li>
<li>At least 10-15 years of experience in QA/QC roles within the civil engineering sector</li>
<li>Thorough understanding of quality assurance methodologies and relevant industry standards</li>
<li>Proficient in quality control procedures and documentation</li>
<li>Strong analytical and problem-solving capabilities</li>
<li>Effective communication skills with a proven ability to work collaboratively</li>
<li>Experience with quality management systems and tools</li>
</ul>


QA/QC Manager

Wood

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Remarkable people, trusted by clients to design and advance the world.
  <br/>
  <br/>
 </strong>
 Wood is currently seeking a Quality Manager to support our Projects business in Al Khobar, Saudi Arabia
 <br/>
 <br/>
 <strong>
  Designing the future. Transforming the world.
  <br/>
  <br/>
 </strong>
 At Wood, we play our part by supporting our global clients with advanced facilities and predictable, safe and fast delivery of projects worldwide as we strive for net zero.
 <br/>
 <br/>
 <strong>
  What We Can Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Meaningful and interesting projects delivered to leaders of industry across renewables and emerging energy sectors
  </li>
  <li>
   Commitment to Diversity and Inclusion across our business with employee networks committed to giving all employees a voice
  </li>
  <li>
   Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market.
  </li>
  <li>
   Commitment to continued professional development through development plans tailored to individual needs and interests
  </li>
  <li>
   Global connections with leading industry experts around the world who are shaping the standards of our profession
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Management of all aspects of Quality across the breadth of their respective organization and the services we provide.
  </li>
  <li>
   Identification and regular engagement of key stakeholders to promote quality management and gather feedback on performance.
  </li>
  <li>
   Management of and regular engagement with their quality teams ensuring competence assurance, performance appraisal, objective setting, and sharing of best practices.
  </li>
  <li>
   Effective planning and allocation of resources (including people and budgets) enabling delivery of agreed objectives and deliverables.
  </li>
  <li>
   Driving the Wood Business Management System (BMS) across their organization ensuring that its application is effective and that compliance with the system is routinely monitored, assessed, and improved as necessary. Facilitate external BMS certification as appropriate.
  </li>
  <li>
   Ensuring consistent and effective implementation of Quality supporting systems across their organization (e.g. NCR, Improvement action, and lessons learned).
  </li>
  <li>
   Supporting tenders and proposal activities for their organization
  </li>
  <li>
   Planning and execution of risk-based assurance plans including the escalation of significant findings to senior leaders.
  </li>
  <li>
   Monitoring and analysis of delivery performance data, regularly reporting themes and trends to senior leaders, and undertaking intervention as required.
  </li>
  <li>
   Driving efforts to maximize margin enhancement
  </li>
  <li>
   Ensuring that quality is driven across the Supply chain to assure the right first-time delivery.
  </li>
  <li>
   Gathering and acting upon customer feedback ensuring action is taken to maintain and improve customer satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  What makes you remarkable?
  <br/>
  <br/>
 </strong>
 At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world&rsquo;s most critical challenges.
 <br/>
 <br/>
 <ul>
  <li>
   Degree/diploma or local equivalent in Quality management, project management, or related discipline (essential)
  </li>
  <li>
   Lead Auditor qualification by a recognized industry body (essential)
  </li>
  <li>
   Membership of CQI/ASQ Quality organizations, Project Management Institute or equivalent (desirable)
  </li>
  <li>
   Formal training in recognized root cause analysis techniques (essential) Knowledge, skills, and experience:
  </li>
  <li>
   10+ years of relevant experience (preferably in the associated industry)
  </li>
  <li>
   Comprehensive understanding of industry standards (ISO 9001)
  </li>
  <li>
   Experience in building and managing relationships with customers and key stakeholders
  </li>
  <li>
   Experience in working with multifunctional teams
  </li>
  <li>
   Demonstrated ability to manage change and thrive in a highly dynamic work environment
  </li>
  <li>
   High Level of communication skills in both written and spoken format.
  </li>
  <li>
   Proficient in the use of continuous improvement tools and techniques
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. We provide consulting, projects and operations solutions in 60 countries, employing around 35,000 people. www.woodplc.com
 <br/>
 <br/>
 <strong>
  Diversity Statement
  <br/>
  <br/>
 </strong>
 We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.
</div>


Quality Manager

<div><p><b>Title:</b></p>
Manager, Site Maintenance (Refinery)<p></p><p><b>
Job Title
</b></p><p><b>Manager, Site Maintenance (Refinery)</b></p><p></p><p><b>
Division
</b></p><p>KBR is searching for a Site Maintenance Manager for a newly awarded maintenance project in Saudi Arabia</p><p></p><p><b>
Summary</b></p><p>
Provide day-to-day management, monitoring and oversee activities for the maintenance and lead the complete maintenance team. Ensuring that maintenance resources provide a productive, efficient and cost-effective execution of maintenance schedules across work area</p><ul><li>
Managing all matters regarding the Plant maintenance, Reliability and Quality assurance.</li><li>
Review, communicate, approve and endorses a variety of periodic reports related to contractor's maintenance work activity of each area.</li><li>
Interfacing with client for managing all issues regarding the resolution of disputes and claims and the issuance of Change Orders</li><li>
Providing the necessary &quot;checks and balances&quot; oversight to ensure that all the activities meet the contractual obligations.</li><li>
Establish and achieve maintenance performance with KPIs with client.</li></ul><p></p><p>
Manage to achieve safety targets of client.</p><ul><li>
Ensure observance of all safety and fire rules and regulations by personnel working at site ensuring the correct and safe use of safety equipment</li><li>
Conduct safety meetings to define and recognize safe practices, ensure implementation of safety measures and review incidents.</li></ul><p></p><p>
Reviewing and approval of all invoices to ensure &quot;work&quot; billed is in accordance with contractual terms.</p><p></p><p><b>
Experience:
</b></p><ul><li>Minimum 15+years' experience of refinery or Petrochemical Plant Maintenance</li><li>
Strong technical understanding of maintenance management</li><li>
Strong technical understanding of Reliability management.</li><li>
Strong technical understanding of Quality management.</li><li>
Strong technical understanding of People management.</li><li>
Strong technical understanding of HSE requirements</li></ul><p></p><p><b>
Qualifications:</b></p><p>
Bachelor&rsquo;s degree in engineering or equivalent. Must be strong on any of the Mechanical, electrical or Instrumentation area.</p><p></p><p><b>
Decarbonization &ndash; Energy Transition &ndash; Sustainability
</b></p><p><b>Belong. Connect. Grow. with KBR!</b></p></div><p></p>

Manager, Site Maintenance (Refinery)

Matar Al Baqmi Holding Company

<div><h3 class="jobSectionHeader"><b>Job Purpose</b></h3><p>
To lead and manage all Quality Assurance and Quality Control activities in the HVAC coil manufacturing facility, ensuring products comply with customer requirements, industry standards (ASHRAE, ISO), and regulatory guidelines while driving continuous improvement and customer satisfaction.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><h3 class="jobSectionHeader"><b>
1. Quality Assurance Leadership</b></h3><ul>
<li>Develop, implement, and maintain QA/QC policies, procedures, and standards
</li><li>Act as <b>process owner</b> for all quality-related systems and activities
</li><li>Establish detailed quality guidelines and acceptance criteria for production
</li><li>Implement and manage the Quality Management System (QMS), including incidents, corrective actions, and improvements
</li><li>Define and monitor quality metrics for all manufacturing processes</li>
</ul><p></p><h3 class="jobSectionHeader"><b>
2. Team Management</b></h3><ul>
<li>Lead, manage, and mentor the QA/QC team (inspectors, technicians, auditors)
</li><li>Align QC manpower according to production shifts and schedules
</li><li>Build a strong quality-focused culture across the organization
</li><li>Conduct regular training on quality standards, inspection methods, and safety</li>
</ul><p></p><h3 class="jobSectionHeader"><b>
3. Inspection &amp; Testing</b></h3><ul>
<li>Develop, review, and approve inspection and testing procedures
</li><li>Supervise and conduct:
</li><li><ul><li>Inward material inspections
</li><li>In-process inspections (Fins, Expanding, Brazing, Tube Sheet, CNC end plate grinding)
</li><li>Leak testing, pressure testing, dimensional checks, and performance testing
</li><li>Painting, packing, and pre-dispatch inspections
</li></ul></li><li>Ensure sample approvals, first setting reports, and final product validations
</li><li>Maintain finished goods and final packaging photographic records</li>
</ul><h3 class="jobSectionHeader"><b>4. Non-Conformance &amp; Problem Solving</b></h3><ul>
<li>Identify, document, and manage non-conformities (NCRs)
</li><li>Lead root cause analysis and implement corrective and preventive actions (CAPA)
</li><li>Monitor scrap levels and analyze defects and rejections
</li><li>Prepare reports on malfunctions and corrective actions (e.g., defective raw material per order)
</li></ul><h3 class="jobSectionHeader"><b>5. Customer &amp; Supplier Quality</b></h3><ul>
<li>Act as primary quality interface with customers
</li><li>Handle customer complaints and quality-related communications
</li><li>Support customer audits, inspections, and certifications
</li><li>Evaluate, approve, and audit suppliers based on quality requirements
</li><li>Coordinate incoming material inspections with suppliers</li>
</ul><h3 class="jobSectionHeader"><b>6. Quality Systems &amp; Compliance</b></h3><ul>
<li>Ensure compliance with ASHRAE, ISO 9001, and applicable regulatory standards
</li><li>Maintain ISO documentation and certification requirements
</li><li>Plan and conduct internal audits and support third-party audits
</li><li>Ensure health, safety, and environmental compliance in all quality activities
</li></ul><p></p><h3 class="jobSectionHeader"><b>7. Production &amp; Maintenance Coordination</b></h3><ul>
<li>Work closely with production teams to embed quality in manufacturing processes
</li><li>Support process optimization and continuous improvement initiatives
</li><li>Monitor the entire production cycle and identify potential quality risks early
</li><li>Coordinate quality checks during maintenance activities
</li></ul><p></p><h3 class="jobSectionHeader"><b>8. Reporting &amp; Performance Metrics</b></h3><ul>
<li>Prepare and present quality KPIs, dashboards, and monthly summaries
</li><li>Set and track quality improvement goals (e.g., reduce inspection turnaround time by 20%)
</li><li>Analyze trends and recommend improvement actions to management
</li></ul><p></p><h3 class="jobSectionHeader"><b>9. Housekeeping &amp; Continuous Improvement</b></h3><ul>
<li>Monitor housekeeping standards in quality and production areas
</li><li>Drive continuous improvement initiatives to enhance product quality and customer satisfaction</li>
</ul><p><b>
Requirements</b></p><h3 class="jobSectionHeader"><b>
Qualifications &amp; Experience</b></h3><ul>
<li>Diploma or Bachelor&rsquo;s Degree in Mechanical / HVAC / Manufacturing Engineering
</li><li>10 years of QA/QC experience in HVAC coil manufacturing
</li><li>Strong knowledge of DX, condenser, evaporator, and chilled water coils
</li><li>Hands-on experience with ISO audits, SPC, and quality tools</li></ul></div>

QC Lead - HVAC Coil

SUBSEA 7

<div><div><div><p>We are Subsea7, a global leader in the delivery of offshore projects and services for the energy industry. We make offshore energy transition possible through the continuous evolution of lower-carbon oil and gas and by enabling the growth of renewables and emerging energy.</p>
<p>At Subsea7, we are looking for people who think differently. We want people who can bring new ideas and who are willing to take on challenges that will enable us to make a positive impact on a global stage.</p>
<p>In turn we will lift you up and encourage you to go further. Onshore or offshore, embark on a journey of opportunities, continuous learning and development.</p>
<p>Start your journey with us today.</p>
</div></div><div><div><div><div><p><b>Title: </b>Senior Quality Advisor
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Al Khobar, SA
</div></div></div></div><div><div><div><div><b>Job Closing Date: </b>02 Jan 2026
</div></div></div></div><div><div><div><div><div><div><div><div><b>What will you be doing?</b></div></div><div></div><div><br>
<div>
Subsea 7 is looking for a talented Senior Quality Advisor is responsible for providing expert guidance and oversight in the effective management of quality control activities across onshore and offshore operations. This role supports the delivery of quality management and continuous improvement initiatives across projects and functions within the designated area of responsibility.<br>
The ideal candidate will have extensive experience in construction and installation activities, including welding, coating, piping, pipeline, E&amp;I, structural and spool fabrication, as well as offshore pipeline installation, jacket and topside installation, flexible, cable and umbilical installation, hook-up and commissioning (HUC), and pre-commissioning activities.</div>
<div>
The candidate must possess the necessary qualifications and/or experience to work with major clients such as Saudi Aramco, Qatar Energy, ADNOC, and similar organizations</div><br>
<div></div>
<div><b>
KEY RESPONSIBILITIES
</b></div><ul><li>Develop, approve, and implement Project Quality Management Plans and Audit Plans in accordance with contractual, regulatory, and internal requirements, in collaboration with the project management team and ME Project Quality Stream Manager.</li><li>Ensure all project personnel are aware of quality requirements; conduct inductions and organize training sessions as needed.</li><li>Establish and implement project-specific QC procedures, administration processes, and Inspection &amp; Test Plans as outlined in the Project Quality Assurance Plan.</li><li>Lead Quality, Inspection, and Project teams to ensure consistent application of quality standards throughout the project lifecycle.</li><li>Manage Non-Conformance Reports (NCRs) and supplier/subcontractor performance issues, ensuring timely resolution and documentation.</li><li>Oversee the management of improvement suggestions and customer complaints, ensuring appropriate follow-up and closure.</li><li>Support the Predictable Performance process by ensuring robust corrective and preventive actions are applied to internal quality failures and supplier issues.</li><li>Promote quality incident reporting and lead investigations, including root cause analysis and resolution.</li><li>Ensure compliance with the agreed format for compiling the Master Document Register, including both paper and electronic records (As-Built documentation).</li><li>Monitor and audit project quality activities to verify effective implementation of the QMS.</li><li>Evaluate subcontractors and vendors to ensure they meet project quality requirements.</li><li>Ensure quality requirements are clearly defined in Invitations to Bid, Purchase Orders, and Scopes of Work (SOW).</li><li>Post-award, review subcontractor Quality Management Plans to ensure alignment with client and Subsea 7 expectations; initiate audits as necessary.</li><li>Coordinate with clients on construction and installation activities, including onshore and offshore pipeline, jacket, and topside installations.</li><li>Manage QC inspectors and third-party inspectors (TPIs) for inspection activities at onshore and offshore sites.</li><li>Appraise product quality in accordance with specifications, procedures, drawings, and quality plans.</li><li>Review construction and installation data books upon work completion.</li><li>Identify non-quality trends and advise the Project Quality Manager on resolution strategies.</li><li>Establish and implement effective corrective and preventive action plans to address deficiencies and prevent recurrence.</li><li>Verify the closeout of punch list items at both onshore and offshore locations.</li><li>Conduct project quality surveillance, monitor system and process effectiveness, and ensure customer feedback is used to drive continuous improvement..</li></ul></div></div><div><div><div><b>
What experience would we like you to have?</b></div></div><div></div><div><br>
<div><b>
PROFESSIONAL QUALIFICATIONS &amp; EXPERIENCE</b><br>
<ul><li>A diploma, degree, qualification in Engineering or Quality Management with minimum of 12 years overall of direct work experience as a QC Manager of Oil &amp; Gas projects construction &amp; Pre-Commissioning quality.</li><li>Internationally accredited (i.e. IRCA or ASQ) Quality auditor training course and examination for ISO 9001 latest version.</li><li>CSWIP 3.1 / 3.2</li><li>ASNT NDT Level III or II in RT, UT, PT, VT &amp; MT.</li><li>NACE qualification as per applicable discipline if any</li><li>Supervisory experience of projects related to EPC Oil and Gas production, petrochemical projects.</li><li>Documented auditing experience as Lead Auditor.</li><li>Capable of managing a minimum of 10 Quality personnels.</li><li>Understanding of welding, NDT, coating and Electrical and Instrumentation.</li><li>Detailed knowledge and experience of Quality Control Principles and associated deliverable development and review e.g. Inspection Plans, Surveillance Plans, NCR management, sub-contractor/vendor deliverable document review</li><li>Knowledge and Interpretation of industry codes e.g. AWS D1.1, ASME Section IX, Section V, API 1104 and API 5L, API Q1 &amp; Q2, ASNT/ISO 9715, ISO 17025 API 6A,16A,16C, 17B, 17D, ISO 13628-8, ANSI etc</li></ul></div><br>
<div></div>
<div><b>
PERSONAL SKILLS</b></div><div><br>
<ul><li>Strong analytical skills</li><li>Creative problem solving - able to suggest and develop new methods and ways of working</li><li>Sound communication skills &ndash; able to communicate ideas and results to various stakeholders both in written reports and in meetings, presentations etc.</li><li>The ability to work in a team as well as individually with a minimum of supervision</li><li>The ability to organize and prioritize work</li><li>Understanding of clients&rsquo; needs and ability to suggest and apply solutions.</li></ul></div><br>
<div></div>
<div>
#LI-NE1</div></div></div></div>
</div></div></div></div><div><div><p><b>An environment where you can thrive</b><br>
We recognise that having a diverse team makes us a better, smarter team. Diversity is something we value and regard it as key to our success.</p>
<p>We encourage new ways of thinking and celebrate our wide range of skills that help us continually challenge the status quo and inspire innovation. An inclusive and diverse environment fosters creativity, improves decision-making and introduces new ways of thinking.</p>
<p>Our people are at the heart of what we do at Subsea7 and we are committed to creating an environment where everyone can thrive. Fair employment practices, fair treatment for all individuals and equal opportunity on the basis of merit are the foundation of how we work and develop together.</p>
<p><b>What happens next?</b><br>
If you would like to apply for this role, simply click the Apply button found on this page.</p>
<p>You may be prompted to set up a profile with us. It&rsquo;s quick and easy to do. Or, if you have already created a profile with us, simply log in and submit your application.</p>
<p>Here are 3 top tips to help you submit a successful application:</p>
<ul><li>Make sure your CV is up-to-date and highlights the transferable skills and experience you can bring to this role.</li><li>We would encourage you to include a cover letter as part of your application. It&rsquo;s your chance to tell us why you would be a brilliant addition to our team.</li><li>Take your time with your application and check there are no errors before final submission</li></ul>
<br>
Once you have submitted your application, we will be in touch as soon as possible with next steps.<br>
To find out more about Subsea7 visit our website here</div></div></div><p></p>

Senior Quality Advisor

<div><p>Matar Al Baqmi Holding Company, a pioneering organization established in 1977, stands as a leader in diversified industries across the Kingdom of Saudi Arabia, emphasizing quality and excellence in all operations. We are committed to maintaining rigorous ISO and ASME certifications while operating in sectors such as automotive, engineering, agriculture, real estate, and logistics. Our industrial division, including Salama Radiator and Salama Engineering, is renowned for delivering superior manufacturing solutions in heat-exchange and heavy-engineering applications. As part of our ongoing commitment to operational excellence, we are seeking a dynamic QC Engineer / QC Manager to join our team in the Oil &amp; Energy sector. This role is vital in overseeing quality control processes, ensuring compliance with industry standards, and implementing strategies to improve quality across our projects.</p><p></p><p><b>
Job Purpose
</b></p><p>Manager &ndash; Quality Control:
</p><p>The Manager Quality Control Manager/will oversee and ensure the highest standards of quality for radiators and cooling systems supplied to the aftermarket, focusing on both passenger and commercial vehicles and Industrial applications. The role involves inspection, testing, and compliance activities, along with process improvement initiatives for radiators distributed within the Kingdom of Saudi Arabia (KSA) and neighboring GCC countries and Exports. Preference will be given to candidates with proficiency in the English &amp; Arabic language and in-depth knowledge of regional quality standards with experience in Aluminum Radiators, Intercoolers, etc. focusing on Al Brazing, Welding TIG/MIG.</p><p></p><p>
<b>Key Accountabilities</b></p><p>
Overseeing the development and implementation of engineering projects involves several key responsibilities:
</p><ul><li>Conduct inspection and testing and reporting for aftermarket, OEM products for compliance with industry and GCC-specific and international standards.
</li><li>Develop and implement Quality Control protocols for product lifecycles, from inbound raw materials to outbound finished goods. Liaise with suppliers to maintain product traceability and resolve non-conformance issues.</li>
<li>Provide technical support and training to internal teams on quality standards and radiators&rsquo; best practices. Collaborate with aftermarket radiator companies across Saudi Arabia and the GCC to uphold consistent product quality.</li>
<li>Prepare and present reports to management on QA findings, corrective actions, and overall compliance.
</li><li>Maintain comprehensive records and quality documentation in Arabic and English, as appropriate.</li>
</ul><p><b>
Requirements</b></p><p>
Minimum Qualifications and Knowledge</p><p>
Bachelor&rsquo;s degree in mechanical engineering with QC Experience.</p><p>
Minimum Experience (no. of years)</p><p>
12/15 years working as a Quality Control Engineer in similar organization(s).</p><p></p><p><b>
Job-specific Skills and Competencies</b></p><ul><li>
Hands-on work experience and in-depth understanding of radiator materials (aluminum, copper, brass) and manufacturing/testing methods.
</li><li>SQC/SPC, MSA/Calibration, Process Capability/Control &ndash; CP/CPK, DPM/DPMO- Continual improvement, Control of Non-Conformance, will be added advantages (Preferred)</li><li>
Direct experience with radiator failure modes, performance benchmarks, and regional requirements.</li><li>
Knowledge of local regulatory and certification frameworks for aftermarket auto parts.</li><li>
Familiarity with customer-centric operations in B2B and B2C settings.</li><li>
Excellent communication, report writing, and analytical skills.</li><li>
Fluency in English (mandatory) and Arabic (preferred).</li></ul></div>

QC Manager / Senior QC Engineer

Proterial

<div><p><b>Location:
</b></p>Dammam, Eastern Region, Saudi Arabia
<p></p><p><b>Job ID:
</b></p>R0114308
<p></p><p><b>Date Posted:
</b></p>2025-12-08
<p></p><p><b>Company Name:
</b></p>HITACHI ENERGY LTD
<p></p><p><b>Profession (Job Category):
</b></p>Quality Management
<p></p><p><b>Job Schedule:
</b></p>Full time
<p></p><p><b>Remote:
</b></p>No
<p></p><p><b>Job Description:
</b></p><p><b>The opportunity
</b></p><p></p><p>Responsible for managing both internal and external customer complaints to ensure a seamless resolution process and enhance customer satisfaction. Conducts systematic root cause analysis and develops corrective and preventive action plans to solve the issue and prevent recurrence of similar issues.
</p><p></p><p><b>How you&rsquo;ll make an impact
</b></p><ul><li><p>Strong GIS product knowledge and HV Sub-station protection and Operations.
</p></li><li><p>Quality Control/Quality Assurance and QMS &amp; Internal Quality Auditing.
</p></li><li><p>Quality Tools, RCA, Lean Six Sigma, SAP QM Module.
</p></li><li><p>Communication and Presentation Skills and ensures the definition and execution of containment actions/correction rapidly to limit the impact on the customer operations and eliminate other potential occurrences within Hitachi Energy operations and other customer sites.
</p></li><li><p>Responsible for maintaining customer satisfaction ratings and conducting customer audits.
</p></li><li><p>Updates the customers in timely fashion regarding the status of quality issues or any requests to gain their trust and to maintain a positive relationship with our customers.
</p></li><li><p>Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
</p></li><li><p>Living Hitachi Energy&rsquo;s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
</p></li></ul><p></p><p><b>Your background
</b></p><p></p><ul><li><p>Bachelor&rsquo;s degree in engineering preferably Electrical or Mechanical.
</p></li><li><p>12-15 Years&rsquo; experience.
</p></li><li><p>Experienced Installation &amp; Commissioning supervisors, High voltage service engineers in Saudi Arabia and other countries.
</p></li><li><p>Dealing with quality escalations and collaborating with cross functions.
</p></li><li><p>Driving Change and diligence.
</p></li><li><p>Influencing Continuous Improvement and decision making and time Management.
</p></li><li><p>Proficiency in both spoken &amp; written English language is required.
</p></li></ul><p></p><h2 class="jobSectionHeader"><b>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a </b><b>general inquiry form </b><b>on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
</b></h2><p></p><h2 class="jobSectionHeader"><b>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</b></h2></div><p></p>

Senior Customer Quality Specialist

Explore 199+ Quality assurance manager in Al Khobar this January. Find roles across top companies and apply now to boost your career.