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assistant manager internal audit

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academic qa executive (female) Jobs in Karachi

academic qa executive (female)

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assistant manager, accounts

head of quality assurance Jobs in Karachi

head of quality assurance

quality assurance manager

ASA Microfinance Bank (Pakistan) Limited

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 Job Description (Quality Assurance Analyst)
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 Assist in implementing the Quality Assurance and Improvement Program (QAIP) in accordance with IIA standards and internal audit policies.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
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 Conduct pre-issuance and post-issuance quality reviews of audit assignments, ensuring completeness, accuracy, and adherence to internal audit methodology.
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 Review audit working papers, risk assessments, and reports for adequacy, accuracy, and compliance with internal standards.
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 Prepare review notes, working papers, and follow-up summaries for discussion with the Manager QA and relevant audit teams.
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 Support the preparation of internal QA reports and dashboards highlighting audit quality trends, recurring issues, and improvement opportunities.
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 Assist in tracking implementation of QA recommendations and continuous improvement initiatives.
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 Contribute to departmental readiness for other regulatory inspections.
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 Support in designing and updating QA checklists, templates, and tools to ensure uniformity and standardization of audit documentation.
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 Help coordinate training sessions and awareness programs to strengthen audit quality and regulatory compliance within the team.
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 Ensuring full compliance of banking laws, regulations, banking instructions &amp; processes.
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 </ul>
 
 
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Quality Assurance Analyst (ASA Microfinance Bank Pakistan Limited)

NBHUH

We are seeking a proactive and detail-oriented Assistant Manager &ndash; Quality Assurance to support the implementation and monitoring of quality standards across the organization. The ideal candidate will ensure compliance with healthcare regulations, improve patient care processes, and assist in continuous quality improvement initiatives.Key Responsibilities:<ul><li>Assist in developing and implementing quality assurance policies and procedures</li><li>Monitor compliance with healthcare standards and regulatory requirements</li><li>Conduct internal audits, inspections, and gap analyses</li><li>Identify areas for improvement and recommend corrective actions</li><li>Ensure proper documentation and record-keeping of quality reports</li><li>Coordinate with different departments to maintain quality standards</li><li>Assist in accreditation processes (e.g., hospital accreditation)</li><li>Analyze data and prepare quality performance reports</li><li>Conduct staff training on quality standards, patient safety, and SOPs</li></ul>Qualifications &amp; Requirements:<ul><li>Master&rsquo;s degree in Healthcare Management / Quality Management / Hospital Administration or relevant field</li><li>Additional certification or diploma in Quality Assurance / Healthcare Quality Management will be preferred</li><li>Minimum 2&ndash;4 years experience in Quality Assurance (preferably in healthcare)</li><li>Strong knowledge of quality standards and healthcare compliance</li><li>Good analytical, documentation, and reporting skills</li><li>Proficiency in MS Office (especially Excel &amp; reporting)</li><li>Preferred Skills:</li><li>Experience with hospital accreditation standards (e.g., JCIA or local standards)</li><li>Strong communication and coordination skills</li><li>Problem-solving and process improvement mindset</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Growth and learning opportunities</li><li>Professional and collaborative work environment</li></ul>Work Location: In person

Assistant Manager – Quality Assurance

ABIC

Job description:The Quality Assurance Executive assesses call quality to ensure that CSRs deliver their role in line with the company and client&rsquo;s quality values and methodology.Responsibilities<ul><li>Monitoring of Calls &ndash; 20-30 calls per day</li><li>Daily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of opportunities</li><li>Input data pertinent to quality measurement database systems for capturing, analyzing, and providing timely and accurate reporting on call center performance.</li><li>Identify and report any required training issues to department management and trainers.</li><li>Take an active part in the evolution of the attribute document.</li><li>Identify changes that need to be made to our evaluation process.</li><li>Create scripting and resources for agents when requested or needed.</li><li>Provide in-depth comments on evaluations for manager coaching.</li><li>Follow up with issues identified to ensure they are resolved.</li><li>Contributes to QA scorecard evaluations used in monthly, quarterly, and annual performance reviews.</li></ul>Requirement&middot; Education: Should possess bachelor&rsquo;s degree (Intermediate may also apply).&middot; Experience: 02 to 03 years of relevant experience.&middot; Must have excellent communication skills (both written and spoken).&middot; Must be a team player.Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Quality Assurance Executive (Call Center)

Romeo Staffing Agency

Job Title: Quality Assurance Registered Nurse (QA Registered Nurse) Location: PECHS, Karachi. (Bank of Punjab Street) Timings: 6:00 PM &ndash; 3:00 AM (Monday to Friday) Job Type: Full-Time Company: Romeo Staffing Agency (RSA)About the CompanyRomeo Staffing Agency (RSA) provides healthcare staffing and compliance support to U.S.-based home health and hospice organizations. Our Karachi office operates as a back-office support hub, specializing in clinical documentation, quality assurance, HR, and administrative services. We pride ourselves on a structured work environment, strong team collaboration, and partnerships with leading healthcare providers in the United States.Position OverviewWe are looking for a detail-oriented and motivated Quality Assurance Registered Nurse (QA Registered Nurse) to join our growing QA and compliance team. In this role, you will be responsible for reviewing clinical documentation submitted by U.S.-based field clinicians, ensuring accuracy, completeness, and compliance with regulatory and agency standards.Key Responsibilities<ul><li>Review skilled nursing notes, OASIS assessments, and visit documentation for accuracy and completeness.</li><li>Identify documentation gaps, inconsistencies, and errors, and coordinate corrections with relevant teams.</li><li>Ensure all documentation meets medical necessity criteria and compliance standards (including CMS guidelines).</li><li>Maintain accurate documentation logs and generate QA reports.</li><li>Support quality improvement initiatives and participate in internal training sessions.</li><li>Collaborate with U.S.-based clinical and administrative teams to maintain documentation excellence.</li></ul>Requirements<ul><li>Bachelor of Science in Nursing (BSN/BScN) with a valid Pakistan Nursing Council (PNC) license.</li><li>Minimum 1 year of experience in nursing, quality assurance, or medical documentation.</li><li>Familiarity with U.S. home health or hospice documentation standards is a plus.</li><li>Strong English communication skills (written and verbal).</li><li>Excellent attention to detail and organizational skills.</li><li>Proficiency in MS Word, Excel, and EMR systems.</li><li>Willingness to work night shifts to align with U.S. operations.</li></ul>Why Join RSA?<ul><li>Exposure to U.S.-based healthcare systems and standards.</li><li>Professional growth and skill development opportunities.</li><li>Structured and supportive work environment.</li><li>Competitive salary package.</li></ul>Additional Requirements<ul><li>Ability to reliably commute to PECHS, Karachi or relocate before joining.</li></ul>Work LocationOn-site (Karachi)Job Type: Full-timePay: Rs80,000.00 - Rs110,000.00 per monthWork Location: In person

Quality Assurance Registered Nurse

Sharp Tech IT Solution.

Company: Sharp Tech IT Solution Ltd Employment Type: Full-Time Job Type: (WFH/On-Site) Timing: 09:00 PM to 05:00 AM Industry: Design &amp; Digital Services (Web Development, Graphic Design, Sales &amp; Lead Generation)About Us: Sharp Tech IT Solution Ltd is a dynamic and innovative company specializing in the IT software industry and design sales. We pride ourselves on our commitment to excellence and our vibrant workplace culture. We are currently seeking Quality Assurance Executive (Female) a dedicated and professional to join our team on-site.Job SummaryWe are looking for a detail-oriented and analytical Quality Assurance Executive to ensure high standards across our design, development, and sales processes. The role involves monitoring creative outputs, evaluating web deliverables, and auditing sales activities such as bidding, Bark platform usage, and cold calling to maintain quality, consistency, and professionalism.Key Responsibilities:<ul><li>Review and proof graphic design deliverables including social media posts, branding materials, and marketing assets for quality and accuracy.</li><li>Perform QA on websites (UI/UX, responsiveness, functionality, content accuracy) before final delivery.</li><li>Audit sales activities including proposals, client communication, Bark submissions, and cold calling performance.</li><li>Ensure all work aligns with client requirements, company standards, and brand guidelines.</li><li>Identify errors, inconsistencies, or gaps in both creative and sales processes.</li><li>Monitor recorded sales calls and provide feedback on communication quality, pitch clarity, and professionalism.</li><li>Maintain QA checklists and documentation for design, development, and sales workflows.</li><li>Coordinate with designers, developers, and sales teams to ensure timely corrections and improvements.</li><li>Track recurring issues and recommend process improvements.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Media Sciences, IT, or a related field.</li><li>1&ndash;3 years of experience in QA, design review, web development, or sales audit roles.</li><li>Basic understanding of graphic design principles and web development (UI/UX, responsive design).</li><li>Familiarity with sales processes including bidding platforms (e.g., Bark), lead generation, and cold calling.</li><li>Strong attention to detail and problem-solving skills.</li><li>Good communication and interpersonal skills.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>Preferred Skills:<ul><li>Experience in a digital agency or software house.</li><li>Knowledge of CRM tools and call monitoring systems.</li><li>Understanding of international client communication standards.</li></ul>Note: This position is open to female candidates only, as per organizational requirements.Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Nazimabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Quality Assurance Executive: 1 year (Required)</li></ul>Work Location: In person

Quality Assurance Executive (Female)

Inoviotech

Job OverviewThe Sales Quality Assurance Executive is responsible for monitoring and evaluating sales interactions across multiple communication channels to ensure compliance with company standards, sales processes, and regulatory requirements. The role focuses on maintaining service quality, improving agent performance, and supporting revenue growth through effective quality management practices.<ul><li>Listen to recorded/live sales calls or review chat/email interactions.</li><li>Evaluate performance based on predefined quality scorecards.</li><li>Check accuracy of product information shared by agents.</li><li>Ensure compliance with company policies, scripts, and legal requirements.</li><li>Identify trends, errors, and gaps in sales conversations.</li><li>Track agent performance and highlight improvement areas.</li><li>Provide constructive feedback to sales agents.</li><li>Provide feedback to improve call handling and overall customer experience.</li><li>Conduct coaching sessions to improve conversion rates and communication skills</li><li>Prepare daily/weekly quality reports.</li><li>Share insights with team leads and management.</li><li>Suggest improvements in sales scripts and processes.</li><li>Help reduce customer complaints and increase customer satisfaction.</li><li>Understanding of sales techniques and customer behavior</li><li>Good communication and reporting skills</li><li>Listen to and monitor recorded/live calls for quality assurance purposes.</li><li>Verify customer details and ensure data accuracy.</li><li>Evaluate agents&rsquo; communication, adherence to scripts, and compliance with company policies.</li></ul>Requirements: 2&ndash;3 years of experience in call verification / call quality assurance (BPO/Call Center/Software House preferred).Shift: Evening shift (9:00 PM - 6:00 AM).Job: Full Time - Onsite.Location: PE.C.H.S Block 6, Shahrah-e-Faisal, Karachi.Job Type: Full-timeWork Location: In person

Sales Quality Assurance Executive

FMCG

Quality Assurance &amp; Control<ul><li>Develop and implement quality standards, policies, and procedures</li><li>Monitor product/service quality and ensure compliance with internal benchmarks</li><li>Identify quality gaps and implement corrective and preventive actions (CAPA)</li></ul>Compliance &amp; Regulatory Management<ul><li>Ensure compliance with applicable laws, regulations, and company policies</li><li>Monitor adherence to SOPs and internal controls</li><li>Keep updated with regulatory changes and ensure timely implementation</li></ul>Risk Control &amp; Internal (RCI)<ul><li>Identify operational and compliance risks and recommend mitigation strategies</li><li>Strengthen internal control systems and governance frameworks</li><li>Conduct risk assessments and compliance reviews</li></ul>Audits &amp; Inspections<ul><li>Plan and conduct internal audits across departments</li><li>Coordinate with external auditors and regulatory bodies</li><li>Ensure timely closure of audit observations and findings</li></ul>Reporting &amp; Documentation<ul><li>Prepare compliance and quality reports for management review</li><li>Maintain accurate documentation of policies, procedures, and audit records</li><li>Track KPIs and compliance metrics</li></ul>Cross-Functional Coordination<ul><li>Work closely with operations, HR, and other departments to ensure compliance</li><li>Conduct awareness sessions and trainings on quality and compliance standards</li><li>Support process improvement initiatives</li></ul>Required Skills<ul><li>Strong knowledge of quality management systems and compliance frameworks</li><li>Experience in risk assessment and internal controls</li><li>Audit and documentation expertise</li><li>Analytical and problem-solving skills</li><li>Strong communication and stakeholder management</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Quality Management, or related field</li><li>Professional certifications (e.g., ISO, Compliance, Risk Management) preferred</li></ul>Job Type: Full-timePay: From Rs150,000.00 per monthWork Location: In person

Deputy Manager Quality

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