quality assurance - elite

quality assurance manager

accounting specialist

consultant, qa/qc

customer support specialist Jobs in Cairo

customer support specialist

quality assurance specialist

<div>
 
 Position Overview
 
 
 The French Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 (may perform other duties as requested, not specifically addressed in this document)
 
 
 Maintain independence and objectivity while evaluating and assessing OCEs' quality performance. Ensuring independence in Quality Assurance (QA) evaluations of Operations Customer Experts (OCEs) is crucial to maintaining fairness, accuracy, and credibility. Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences, by adhering to the
 
 
 following principles:
 
 <ul>
 <li>
 Avoid Conflicts of Interest: QA analysts should not evaluate Operations Customer Experts they supervise or work closely with to prevent biased assessments.
 </li>
 <li>
 Objective Oversight: Ensure QA analysts do not have personal or professional relationships with the Operations Customer Experts being evaluated. If this is the case, the evaluations must be performed by another Quality Assurance Analyst.
 </li>
 <li>
 Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
 </li>
 <li>
 Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
 </li>
 <li>
 Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
 </li>
 <li>
 Findings/identification that allow for the improvement of OCEs - Operations Customer Experts and operational results.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Consistency.
 </li>
 <li>
 Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
 </li>
 <li>
 Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
 </li>
 <li>
 Provide valuable information about the project to the Quality Assistance Manager.
 </li>
 <li>
 Deliver productivity.
 </li>
 <li>
 Identify training needs.
 </li>
 <li>
 Reporting of nonconforming situations; End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...).
 </li>
 <li>
 Interaction with other departments in order to improve or maximize results.
 </li>
 <li>
 Be an active part of the processes of continuous improvement, proposing methods of improvement and innovation across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Ensure that all TP processes, procedures, and policies are fulfilled.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Qualifications
 
 <ul>
 <li>
 Education and specific Training: Bachelor&rsquo;s degree or Graduate (preferentially).
 </li>
 <li>
 Fluency in English &amp; Turkish.
 </li>
 <li>
 Work Experience: 6 Months up to two years of experience in Quality Assurance and Contact Center.
 </li>
 </ul>
 
 
 
 
 
 
 
 Soft Skills &amp;Other Requirements
 
 
 Technical Skills Hiring Requirements:
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
 </li>
 <li>
 Understands contact center business and trends.
 </li>
 <li>
 Analytical skills and proactive reporting insights. Skills to be trained:
 </li>
 <li>
 Client Product Training; Use of production tools.
 </li>
 <li>
 Use of phone - email System.
 </li>
 <li>
 Use of BMS System. Competencies and specific skills:
 </li>
 <li>
 Achievement is oriented.
 </li>
 <li>
 Communication skills.
 </li>
 <li>
 Customer oriented.
 </li>
 <li>
 Diversity orientation.
 </li>
 <li>
 Judgment.
 </li>
 </ul>
 
 
</div>

French quality assurance specialist (call center)

Talent 360 ME

<div>
 
 Elite is Hiring!
 
 
 
 
 Position: Quality Assurance Officer
 
 
 
 
 Location:
 
 1st Settlement, New Cairo
 
 
 
 Working Hours:
 
 9:00 AM &ndash; 5:00 PM
 
 
 
 Days Off:
 
 Friday &amp; Saturday
 
 
 
 About Elite
 
 
 
 Elite is a leading company in the construction field and a fast-growing organization in the waste management sector. With a strong commitment to innovation, sustainability, and operational excellence, we are expanding rapidly and seeking a dedicated and skilled
 
 Quality Assurance Officer
 
 to ensure our services and processes meet the highest standards of quality and compliance.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design, establish, and document company-wide Business Process Flows across all departments (Projects, HR, Finance, Procurement, etc.).
 </li>
 <li>
 Develop, update, and implement Standard Operating Procedures (SOPs).
 </li>
 <li>
 Conduct workshops with department heads to gather current processes, perform Gap Analysis, and build improved workflows.
 </li>
 <li>
 Monitor compliance with approved processes and issue periodic performance reports to management.
 </li>
 <li>
 Coordinate with the ERP (Odoo) team to ensure business processes are accurately reflected within the system.
 </li>
 <li>
 Develop checklists, forms, and templates to support internal monitoring activities.
 </li>
 <li>
 Participate in training employees on newly implemented policies and processes.
 </li>
 <li>
 Promote a culture of continuous improvement across the organization.
 </li>
 <li>
 Report key observations, findings, and recommendations directly to top management.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Minimum of 3 years of experience in a Quality Assurance role.
 </li>
 <li>
 Experience in construction, manufacturing, or project-based industries is a plus.
 </li>
 <li>
 Solid understanding of Business Process Modeling and related tools (Visio, Bizagi, Lucidchart, etc.).
 </li>
 <li>
 Proficiency in both Arabic and English.
 </li>
 <li>
 Strong analytical skills and the ability to prepare clear, concise reports.
 
 
 
 </li>
 </ul>
 
 How To Apply :
 
 
 
 If you&rsquo;re interested, please send your CV to:
 
 advisor39@talent-360.me
 
</div>

Quality Assurance - Elite

Centric Brands

<div>
 
 
 About Us
 
 
 
 Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women&rsquo;s, men&rsquo;s and kid&rsquo;s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company&rsquo;s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.
 
 
 
 
 
 
 Specific Responsibilities Would Include
 
 
 
 Centric Brands Job Description for Egypt QA/Merchandiser (Hybrid)
 
 <ul>
 <li>
 Primary Responsibilities: Quality Assurance function in Kenya
 </li>
 <li>
 Coordination of Fit, PP approval, PP meeting.
 </li>
 <li>
 Conduct Inline inspections, Final inspections.
 </li>
 <li>
 Follow up on Production WIP and report any challenges communicate to Asia Leads/NA Leads.
 </li>
 <li>
 Communicate inspection results for each production order with Head office
 </li>
 <li>
 Conduct full packaging inspection of components, execution, and stickers
 </li>
 <li>
 Preparation and communication of daily quality inspection.
 </li>
 <li>
 WIP maintenance and Tracking
 </li>
 <li>
 Any Licensor/Customer QA w/Factories inclusive of packing instructions
 </li>
 <li>
 Factory Audits and Corrective Action Plan
 </li>
 <li>
 Tracking of Color, Bulk Fabric &amp; Trim Approval
 </li>
 <li>
 Samples &amp; Special Req&rsquo;s- PD and Design
 </li>
 <li>
 QA w/Factories inclusive of packing instructions
 </li>
 <li>
 Report Review and support in problem resolution
 </li>
 <li>
 Compliance. On-boarding and Corrective Action
 </li>
 <li>
 Collaborator of Vendor Allocation and Sourcing Strategy
 </li>
 <li>
 Checking and sending official PO to factory &amp; update delivery date on SAP.
 </li>
 <li>
 Coordinate with sales for the QTY/Delivery/direct shipment order Booking issue on HFC/CPO/PO
 </li>
 </ul>
 
 
 
 
 
 Our Best Fit Candidate Would Have
 
 
 <ul>
 <li>
 Proven working experience in quality assurance / textile field
 </li>
 <li>
 Creativity, technical capability and sensibility for garment / textile
 </li>
 <li>
 Up to date with the latest QA /QC and best practices
 </li>
 <li>
 Knowledge of garment manufacturing, including construction, fabrication, trim and print techniques
 </li>
 <li>
 Ability to multi-task and meet deadlines; highly detail oriented and meticulous
 </li>
 <li>
 Bachelor&rsquo;s Degree in Textile or related field
 </li>
 <li>
 Excellent verbal and written communications skills
 </li>
 <li>
 Proficient in Microsoft Office, Adobe products, Excel
 </li>
 </ul>
</div>

Consultant, QA/QC

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25201773
 
 
 
 Job Category
 
 Procurement, Purchasing, and Quality Assurance
 
 
 
 Location
 
 The St. Regis New Capital Cairo, New Administrative Capital, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 شركة ماريوت الدولية هي شركة توفر فرص توظيف متكافئة. نؤمن بتوظيف قوى عاملة متنوعة الخلفيات والحفاظ على ثقافة شاملة تهتم بالأشخاص في المقام الأول. نلتزم بعدم التمييز على أي أساس محمي، مثل الإعاقة وحالة المحاربين القدماء، أو أي أساس آخر يغطيه القانون المعمول
 
 
 
 تجمع فنادق ومنتجعات السانت ريجيس بين السحر الخالد والروح الطليعية، وتلتزم بتقديم تجارب رائعة في أكثر من 50 فندقًا ومنتجعًا فاخرًا في أفضل العناوين حول العالم. بدءًا من افتتاح فندق السانت ريجيس في نيويورك على يد جون جاكوب أستور الرابع في فجر القرن العشرين، ظلت العلامة التجارية ملتزمة بمستوى لا هوادة فيه من الخدمة المخصصة والاستباقية لجميع ضيوفها، والتي يقدمها بشكل لا تشوبه شائبة فريق من المضيفين الكرماء الذين يجمعون بين الرقي الكلاسيكي والحساسية العصرية، بالإضافة إلى خدمة الخادم الشخصي المميزة لدينا. ندعوك لاستكشاف الوظائف في السانت ريجيس. عند الانضمام إلى السانت ريجيس، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية.
 
 كن
 
 في المكان الذي يمكنك فيه القيام بأفضل أعمالك،
 
 وابدأ
 
 هدفك ،
 
 وانتمي
 
 إلى فريق عالمي مذهل ،
 
 لتصبح
 
 أفضل نسخة منك.
</div>

Agent-Purchasing

PwC Middle East

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Role Mission
 
 
 
 
 Job Description &amp; Summary
 
 
 
 <ul>
 <li>
 Provide a product quality overview for the projects his/her perimeter
 </li>
 <li>
 Creation of Test Plans and Test cases for software projects within his/her perimeter.
 </li>
 <li>
 Detecting any potential product risk and work with project team till closure of product quality risks
 </li>
 <li>
 Provide an overview on product quality of software deliveries and assure product issues are documented &ndash; tracked till resolution.
 </li>
 <li>
 Support in Continuously improving Quality control Processes and Competences.
 </li>
 <li>
 Creating test strategy &ndash; Plans and test cases for the project within his/her perimeter.
 </li>
 <li>
 Execute defined test cases according to test plans and strategies
 </li>
 <li>
 Reporting on the status of current projects within his/her perimeter, identifying issues and assessing their impact, and proactively recommending solutions.
 </li>
 <li>
 Be the primary SPOC for driving all testing communications within the project organisation
 </li>
 <li>
 Identify product quality risks, escalate and propose risk mitigation strategies as required.
 </li>
 <li>
 Work with the client project manager to identify/resolve all issues that could impact project scope and/or time frames
 </li>
 <li>
 Collaborating with other stakeholders to ensure adequate testing is done per the project requirements
 </li>
 <li>
 Summarise and report product quality results on project &ndash; project level periodically.
 </li>
 <li>
 Providing feedback and suggestions for process and product improvement.
 </li>
 <li>
 Support customer transformation projects, through planning and conducting testing on external customer systems.
 </li>
 </ul>
 <li>
 
 
 </li>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 
 Degrees/Field Of Study Required
 
 
 
 Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 
 Government Clearance Required?
 
 
 
 
 Job Posting End Date
 
</div>

ETIC, QC Testing- Senior Associate

Lychee Egypt

<div>
 
 Reporting to: CEO
 
 
 
 
 
 Are you a quality-driven leader with a passion for driving excellence and fostering a culture of continuous improvement? We&rsquo;re seeking an experienced and results-oriented Quality Assurance Manager to take full ownership of our QA function, ensuring our products and processes consistently meet the highest standards. In this strategic leadership role, you&rsquo;ll guide cross-functional quality initiatives, develop robust systems, and drive long-term improvements across the organization. Join us and play a key role in shaping the future of quality in a company that values innovation, integrity, and operational excellence.
 
 
 
 
 
 
 Who are we?
 
 
 
 Lychee is the leading player in the rapidly growing healthy food industry in Egypt, with a unique and highly scalable position in the market that combines a healthy fast- food retail arm and a manufacturing arm for healthy packaged foods. Most notably fresh juices and Greek yogurt.
 
 
 
 
 
 As part of our greater mission to make healthier food choices accessible and sustainable for people's everyday lifestyle - we're extending our commitment to the region with our entry into the Saudi Arabian market, with a substantial retail expansion plan and on-ground operations starting Q2, 2025 in Riyadh.
 
 
 
 
 
 Lychee relies on both its manufacturing capabilities and brand recognition built over a decade to expand its retail operations seamlessly based on customer demand and to scale its existing presence in modern trade, traditional trade and quick commerce.
 
 
 
 
 
 
 What will you be doing?
 
 
 <ul>
 <li>
 Develop and implement quality assurance systems: Establish and maintain quality assurance systems, including HACCP, ISO 22000, and other relevant standards.
 </li>
 <li>
 Ensure compliance with regulatory requirements: Ensure compliance with local and international regulatory requirements, including food safety and quality standards.
 </li>
 <li>
 Conduct audits and inspections: Conduct regular audits and inspections to ensure compliance with quality and safety standards.
 </li>
 <li>
 Develop and implement quality control procedures: Develop and implement quality control procedures to ensure product quality and safety.
 </li>
 <li>
 Train and supervise quality team: Train and supervise quality team members to ensure they understand and follow quality procedures.
 </li>
 <li>
 Investigate and resolve quality issues: Investigate and resolve quality issues, including product recalls and complaints.
 </li>
 <li>
 Collaborate with production team: Collaborate with production team to ensure quality standards are met during production.
 </li>
 <li>
 Monitor and report on quality performance: Monitor and report on quality performance, including metrics and trends.
 </li>
 <li>
 Develop and implement continuous improvement initiatives: Develop and implement continuous improvement initiatives to enhance quality and efficiency.
 </li>
 <li>
 Ensure compliance with global specifications: Ensure compliance with global specifications, including those related to food safety and quality.
 </li>
 <li>
 Develop and maintain documentation: Develop and maintain documentation, including quality manuals, procedures, and records.
 </li>
 <li>
 Ensure laboratory testing and analysis: Ensure laboratory testing and analysis are conducted to support quality assurance activities.
 </li>
 <li>
 Collaborate with suppliers: Collaborate with suppliers to ensure they meet quality and safety standards.
 </li>
 <li>
 Develop and implement supplier approval programs: Develop and implement supplier approval programs to ensure supplier quality.
 </li>
 <li>
 Ensure compliance with food safety regulations: Ensure compliance with food safety regulations, including those related to allergens and contaminants.
 </li>
 <li>
 Develop and implement recall procedures: Develop and implement recall procedures to ensure timely and effective response to quality issues.
 </li>
 <li>
 Conduct risk assessments: Conduct risk assessments to identify potential quality and safety risks.
 </li>
 <li>
 Develop and implement mitigation strategies: Develop and implement mitigation strategies to minimize quality and safety risks.
 </li>
 <li>
 Ensure compliance with industry standards: Ensure compliance with industry standards, including those related to quality and safety.
 </li>
 <li>
 Provide training and support: Provide training and support to employees on quality assurance systems and procedures.
 </li>
 </ul>
 
 
 
 
 
 What are we looking for?
 
 
 <ul>
 <li>
 Bachelor's degree in Food Science, Quality Assurance, any relevant field
 </li>
 <li>
 Minimum of 6 years of work experience in Quality Assurance within FMCG Industry
 </li>
 <li>
 Strong knowledge of quality assurance systems and standards including 22000 and HACCP
 </li>
 <li>
 Proven experience in auditing, compliance, and regulatory affairs
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Ability to work effectively in a fast-paced and collaborative environment.
 </li>
 </ul>
 
 
 
 
 At Lychee, we value the unique strengths each individual brings, fostering a diverse, inclusive workplace that thrives on varied perspectives. We celebrate differences as drivers of innovation, creativity, and growth, ensuring every team member can contribute their best.
 
</div>

Quality Assurance Manager

Explore 487+ Quality assurance specialist in Cairo this January. Find roles across top companies and apply now to boost your career.

487 quality assurance specialist jobs IN Cairo

French quality assurance specialist (call center)

Quality Assurance - Elite

Quality Assurance - Elite

Consultant, QA/QC

Agent-Purchasing

ETIC, QC Testing- Senior Associate

Quality Assurance Manager