quality assurance manager

quality manager (ksa)

qa/qc manager

quality assurance and excellence manager Jobs in Riyadh

quality assurance and excellence manager

quality manager

quality assurance specialist

Tamkeen Technologies

<div>
 We are seeking a
 
 Quality Service Specialist
 
 to join our Customer Service team. The ideal candidate will be responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure the highest standards of service are consistently delivered.
 
 
 Evaluate customer service calls, chats, and emails based on quality standards and KPIs.
 
 
 Provide detailed feedback and coaching to agents to enhance performance and customer satisfaction.
 
 
 Identify training needs and recommend process improvements to improve service delivery.
 
 
 Prepare regular quality reports and trend analyses for management.
 
 
 Collaborate with Team Leaders and Training departments to ensure alignment with business goals.
 
 
 Maintain quality documentation, procedures, and audit trails.
 
 
 
 Requirements
 
 
 
 Bachelor's degree in Business Administration, Communications, or a related field.
 
 
 2-4 years of experience in a quality assurance or customer service role (preferably in a contact center environment).
 
 
 Strong knowledge of
 
 quality monitoring tools
 
 ,
 
 KPI metrics
 
 , and
 
 customer satisfaction standards (CSAT, DSAT, QA scores)
 
 .
 
 
 Excellent communication, analytical, and coaching skills.
 
 
 Proficient in MS Office and CRM systems.
</div>

Quality Service Specialist

Tabby | تابي

Overview Customer Service Quality Specialist - KSA Residence at Tabby تابي. The ideal candidate will be fluent in Arabic and English, with a strong understanding of customer service principles and GCC cultural nuances. In this role, you will monitor, evaluate and improve the quality of our customer service interactions to ensure customer satisfaction and retention. Key Responsibilities <ul><li>Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.</li><li>Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.</li><li>Develop customised learning plans and coach agents to enhance customer service skills and knowledge.</li><li>Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.</li><li>Conduct research to identify best practices in customer service, and suggest continuous improvement practices.</li><li>Work closely with other team members to ensure a high level of customer satisfaction.</li></ul> Qualifications <ul><li>Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken communication.</li><li>Proven experience in a customer service quality assurance role.</li><li>Strong knowledge of customer service principles and practices.</li><li>Excellent communication and interpersonal skills.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Bachelor's degree in business administration, marketing, or a related field.</li></ul> Preferred qualifications <ul><li>Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications</li></ul> Details <ul><li>Application Deadline: 27 September 2025</li><li>Department: Customer Experience Management</li><li>Employment Type: Full Time</li><li>Location: KSA</li><li>Compensation: ر.س8,000 / month</li></ul>

Customer Service Quality Specialist - KSA Residence

Larsen & Toubro

<div>
 <ul>
 <li>
 Study the approved drawings, material/equipment approvals, and technical specifications, standards etc. required for the project and implement the same as applicable.
 </li>
 <li>
 Draft and finalize Project Quality Assurance Plan (PQAP) for the assigned project
 </li>
 <li>
 Establish Inspection and Test Plan (ITP) and checklists for various construction activities of project and ensure its implementation.
 </li>
 <li>
 Obtain customer approval of various quality documents from internal /customer representative and coordinate &amp; implement the same across the project.
 </li>
 <li>
 Review and edit method statements in consultation with Construction Manager/Site Engineers for various construction activities.
 </li>
 <li>
 Raise / ensure work/material/equipment Inspection Requests (IR) as per contract requirements / ITPs on time and on regular basis.
 </li>
 <li>
 Ensure all quality requirements of projects of subcontracted works (document/ approvals/inspections/other).
 </li>
 <li>
 Coordinate with site team for arranging inspections/ tests and close out of comments
 </li>
 <li>
 Ensure the preparation, review, approval and maintenance of all documents / records of quality function in traceable way.
 </li>
 <li>
 Conduct orientation/ training / quality promotion programs as required on project.
 </li>
 <li>
 Raise Non-Conformance Reports (NCR) for any deviations and also follow up for necessary corrective actions to close the NCRs.
 </li>
 <li>
 Provide supervision, guidance, and technical support
 </li>
 </ul>
</div>

QC inspector - Mechanical

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س11,000 / month
 
 
 
 
 Description
 
 
 
 We are looking for a Customer Service Trainer &amp; Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.
 
 
 In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team
 </li>
 <li>
 Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions
 </li>
 <li>
 Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction
 </li>
 <li>
 Complete your monthly log-in hours to stay updated on the Product and Process Knowledge
 </li>
 <li>
 Participate in Quality Calibrations sessions
 </li>
 <li>
 Provide recommendations for procedural improvements (NHT student feedback)
 </li>
 <li>
 Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 <ul>
 <li>
 You have 5+ years of experience in customer service, with a proven track record of success
 </li>
 <li>
 You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)
 </li>
 <li>
 You have a bachelor's degree in a related field (e.g. communication, psychology, business)
 </li>
 <li>
 You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
 </li>
 <li>
 You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)
 </li>
 <li>
 You are able to work independently and as part of a team.
 </li>
 <li>
 You have Excellent organizational and time management skills.
 
 
 
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience with designing and facilitating virtual and face to face training.
 </li>
 <li>
 Knowledge of adult learning principles and instructional methodologies in training and development.
 </li>
 <li>
 Experience with learning management systems (LMS or LXP).
 </li>
 <li>
 Certification in customer service training or related soft skills.
 
 
 
 </li>
 </ul>
</div>

Customer Service Trainer - KSA Residence

Supertech Group

<div>Do you want to love what you do at work? Do you want to make a difference, an impact, transform people&rsquo;s lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you&rsquo;re looking for. UXBERT Labs is one of the best digital and user experience design agencies in the GCC working with the biggest regional and international brands such as STC, Amazon, Gucci and more. UXBERT Labs is part of the Supertech Group also consisting of Hala Yalla, Saudi&rsquo;s #1 private event ticketing and experience booking platform, and Kafu Games, the largest esports tournament platform in MENA.
Key Responsibilities:<ul><li><ul>
<li><ul><li>Test Strategy &amp; Planning: Develop, maintain, and execute comprehensive test plans and test cases for new features and bug fixes across web, iOS, and Android platforms.</li></ul></li>
<li><ul><li>Manual Testing: Perform in-depth manual testing, including exploratory, functional, Smoke, Sanity and regression testing, to identify and report software defects.</li></ul></li>
<li><ul><li>Test Automation:
</li></ul></li><li>o Design, develop, and maintain robust and scalable test automation frameworks.</li>
<li>o Create and execute automated tests for web applications using Selenium.</li>
<li>o Create and execute automated tests for mobile applications (iOS and Android) using Appium.</li>
<li>o Integrate automated tests into our CI/CD pipelines to ensure continuous quality checks.</li>
<li><ul><li>Defect Management: Identify, document, and track software defects in a clear and concise manner, collaborating closely with the development team to ensure timely resolution.</li></ul></li>
<li><ul><li>Process Improvement: Proactively identify opportunities to improve our QA processes, tools, and methodologies.</li></ul></li>
</ul></li></ul>
Requirements<ul><li><ul>
<li><ul><li>Experience: 5+ years of experience in software quality assurance, with a significant focus on both manual and automation testing.</li></ul></li>
<li><ul><li>Web Automation: Hands-on experience with Selenium WebDriver and a strong understanding of web element locators (e.g., XPath, CSS Selectors).</li></ul></li>
<li><ul><li>Mobile Automation: In-depth knowledge and practical experience with Appium for both iOS and Android.</li></ul></li>
<li><ul><li>Programming Skills: Proficiency in a programming language commonly used for test automation (e.g., Java, Python, JavaScript).</li></ul></li>
<li><ul><li>QA Methodologies: Strong understanding of the software development life cycle (SDLC) and QA methodologies (e.g., Agile, Scrum, Waterfall). Good knowledge of ITSM process such as Incident Management, CAB, Change Management, Support and SLA would be good.</li></ul></li>
<li><ul><li>Tooling: Experience with bug tracking systems (e.g., Jira), test management tools (e.g., TestRail), and version control systems (e.g., Git). Knowledge of cross device testing, Safari, Chrome, Outlook, Gmail, Apple, Android &ndash; understanding complexities of user experience across device and platforms.</li></ul></li>
<li><ul><li>Communication: Excellent communication skills, both written and verbal, with the ability to articulate technical concepts clearly.</li></ul></li>
<li><ul><li>Problem-Solving: Strong analytical and problem-solving skills with meticulous attention to detail.</li></ul></li>
<li><ul><li>Experience with API testing (e.g., Postman).</li></ul></li>
<li><ul><li>ISTQB or other relevant professional certifications.</li></ul></li>
<li><ul><li>ITSM qualifications (knowledge of support, hypercare, ticket management, SLAs)</li></ul></li></ul></li></ul></div>

Senior Quality Assurance Engineer

Laverne Group | مجموعة لافيرن

Senior Talent Acquisition Specialist Headhunting Executive Search Onboarding Technical & Marketing Hiring Top 25% of LinkedIn Recruiter Job Title: Quality Control Officer Employment Type: Full-time Job Summary: The Quality Control Officer ensures that products and processes meet established quality standards through testing, inspection, and compliance monitoring. This role is responsible for identifying deviations, implementing corrective actions, and maintaining documentation in accordance with company policies and regulatory requirements. Key Responsibilities: <ul> <li>Conduct inspections, tests, and sampling procedures on incoming materials, in-process products, and finished goods.</li> <li>Record and analyze test data, identify trends, and report non-conformities.</li> <li>Ensure compliance with company quality standards, specifications, and regulatory requirements (e.g., ISO, GMP, FDA, etc.).</li> <li>Support root cause analysis and implement corrective and preventive actions (CAPA).</li> <li>Maintain accurate documentation of quality control processes and inspection results.</li> <li>Collaborate with production, engineering, and supply chain teams to address quality issues.</li> <li>Participate in internal audits and support external audits when required.</li> <li>Recommend process improvements to enhance product quality and reduce waste or rework.</li> <li>Calibrate and maintain testing equipment according to established schedules.</li> <li>Train new staff on quality control procedures and standards.</li> </ul> Qualifications and Skills: <ul> <li>experience in quality control or assurance (industry-specific experience preferred).</li> <li>Proficiency in data analysis and quality control software/tools. </li><li>Excellent attention to detail and problem-solving abilities.</li> <li>Strong communication, documentation, and teamwork skills.</li> <li>Ability to work under minimal supervision and handle multiple priorities.</li> </ul> Seniority Level Entry level Employment Type Full-time Job Function Supply Chain Industries Cosmetics

Quality Control Officer

Grundfos Pumps

<div><div>What is the job about?</div><div> 
</div>This will be a key role for our new upcoming assembly site in the KSA. The role will engage deeply with local authorities for various licenses and certifications and support the initial project to set-up the production facility in an efficient way. Ability to speak and write in Arabic would be needed to succeed in this role.
After production establishment, will become an integral part of the plant driving Plant Quality and EHS functional activities supporting to the Plant Manager and Autonomous Production Unit (APU).<div>
Highly collaborative role working in close coordination&rsquo;s with various stakeholders from the divisions and country</div><div></div><div> 
</div><div>Your main responsibilities:</div><div> 
</div>Project Phase:
<ul><li>Main point of contact to liaison between various local authorities and entities to drive the plant establishment and set-up.
</li><li>Enabling Saudi localization and local content drive in collaboration with various functions like Country director, Purchase and Project team.
</li><li>Set-up the Quality and EHS roadmap in collaboration with IMEA Ops EHS and Quality leader.</li></ul>
Post Establishment:<ul><li>
Responsible for Ensuring the adherence to Plant Safety procedures/policies and implementing the Safety Culture
</li><li>Establishing, Implementing &amp; Maintaining the Quality, Environment, Health &amp; Safety Management System in accordance with ISO9001/14001/ISO45001 and Grundfos group Standards &ndash; GDS</li><li>
Driving and implementing the Grundfos Production System &ndash; GPS</li><li>
Perform internal audits (9001/14001/45001) at regular intervals and ensure the compliance to policies/procedure/standards.</li><li>
Perform periodical Gemba walks, identify improvement opportunities areas in Quality &amp; EHS and be a driver for continuous improvement</li><li>
Ensuring the compliance to the Statutory requirements</li><li>
Responsible for all the Process/Product/Customer quality related matters at the plant</li><li>
Systematic recording &amp; analytical problem solving with various quality tools</li><li>
Constantly drive towards &ldquo;Total Quality culture&rdquo;</li></ul><div></div><div> 
Your Background:</div><div> 
</div><ul><li>Engineering / Management Graduate from a reputed institution</li><li>
Fluent in Arabic &ndash; both speaking and writing skills</li><li>
Skills to manage projects and liasoning with government authorities and establishments</li><li>
Minimum 7-8 years of work experience in EHS / Quality function with working skills on EHS cultural enhancement and key quality deployment tools</li><li>
Safety Leadership and working knowledge with Risk assessment/Aspect impact analysis
</li><li>Analytical and Problem solving skills using QC tools</li><li>
Able to work in a matrix organization, collaborate and able to work independently with minimum supervison</li><li>
Understanding of Lean principles with demonstrated applications within Shopfloor</li><li>
Demonstrated skills on deploying continuous improvements</li></ul><div></div><div> 
Do you want to learn more?
</div>This position is based in Riyadh-Saudi Arabia. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal. 
If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people<div> 
We look forward to hearing from you.</div></div>

EHS & Quality Specialist - CBS Saudi

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