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quality assurance specialist

BRAINS VALLEY

We are looking for a detail-oriented Quality Assurance &amp; Testing Specialist to join our team. The ideal candidate will be responsible for executing comprehensive testing activities and ensuring the overall quality of our deliverables.Key Responsibilities:<ul><li>Plan, design, and execute a full range of tests, including functional, integration, security, and performance testing.</li><li>Identify, document, and track defects to ensure timely resolution.</li><li>Validate that all features and systems meet defined requirements and quality standards.</li><li>Collaborate closely with development and business teams to ensure high-quality outputs.</li><li>Contribute to continuous improvement of QA processes, tools, and methodologies.</li></ul>Qualifications:<ul><li>Strong understanding of software testing principles and QA best practices.</li><li>Experience performing various types of testing (functional, integration, security, performance).</li><li>Solid documentation and reporting skills.</li><li>Ability to work collaboratively within cross-functional teams.</li><li>Familiarity with testing tools and Agile environments is a plus.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>We must fill this position urgently. Can you start immediately?</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Quality Assurance & Testing Specialist

Amco IT Systems

Location: Riyadh, KSA (Onsite)Job DescriptionWe are seeking an experienced QA Specialist to join our team in Riyadh, KSA. The ideal candidate will have hands-on experience in software testing and quality assurance, preferably within the financial or banking sector. This role involves ensuring system quality, validating business requirements, and supporting the full testing lifecycle of enterprise applications.Key Responsibilities<ul><li>Review business and technical requirements to develop comprehensive test plans and test cases.</li><li>Perform functional, regression, integration, and system testing.</li><li>Support and coordinate User Acceptance Testing (UAT) cycles with business stakeholders.</li><li>Identify, document, and track defects; follow through to resolution with developers and project teams.</li><li>Ensure all testing activities comply with established standards, processes, and regulatory guidelines.</li><li>Collaborate with business analysts, developers, and project managers to ensure high-quality system delivery.</li><li>Contribute to continuous process improvements to enhance testing efficiency and quality.</li><li>Prepare detailed testing reports, summaries, and documentation.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field.</li><li>Proven experience as a QA Tester, QA Analyst, or QA Specialist.</li><li>Strong understanding of QA methodologies, SDLC, and STLC.</li><li>Experience in testing applications within banking/financial domains (preferred).</li><li>Strong analytical, troubleshooting, and problem-solving skills.</li><li>Ability to work in a fast-paced, regulated environment with high attention to detail.</li><li>Excellent communication and documentation skills.</li><li>Ability to collaborate effectively with cross-functional teams.</li></ul>Preferred Qualifications<ul><li>Experience in test automation tools (optional but beneficial).</li><li>Knowledge of APIs, SQL queries, and defect management tools such as JIRA, HP ALM, etc.</li><li>Prior experience working in the GCC region.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have proven experience as a QA Specialist or Software Tester?</li><li>Are you willing to work onsite in Riyadh/Madinah?</li><li>Do you have hands-on experience with functional, regression, and integration testing?</li><li>Are you familiar with QA methodologies and the full SDLC?</li><li>Are you a Saudi National? (Yes/No)</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>What is your notice period?</li></ul>

QA Specialist

Tabby | تابي

Overview Customer Service Quality Specialist - KSA Residence at Tabby تابي. The ideal candidate will be fluent in Arabic and English, with a strong understanding of customer service principles and GCC cultural nuances. In this role, you will monitor, evaluate and improve the quality of our customer service interactions to ensure customer satisfaction and retention. Key Responsibilities <ul><li>Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.</li><li>Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.</li><li>Develop customised learning plans and coach agents to enhance customer service skills and knowledge.</li><li>Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.</li><li>Conduct research to identify best practices in customer service, and suggest continuous improvement practices.</li><li>Work closely with other team members to ensure a high level of customer satisfaction.</li></ul> Qualifications <ul><li>Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken communication.</li><li>Proven experience in a customer service quality assurance role.</li><li>Strong knowledge of customer service principles and practices.</li><li>Excellent communication and interpersonal skills.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Bachelor's degree in business administration, marketing, or a related field.</li></ul> Preferred qualifications <ul><li>Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications</li></ul> Details <ul><li>Application Deadline: 27 September 2025</li><li>Department: Customer Experience Management</li><li>Employment Type: Full Time</li><li>Location: KSA</li><li>Compensation: ر.س8,000 / month</li></ul>

Customer Service Quality Specialist - KSA Residence

Larsen & Toubro

<div>
 <ul>
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 Study the approved drawings, material/equipment approvals, and technical specifications, standards etc. required for the project and implement the same as applicable.
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 Draft and finalize Project Quality Assurance Plan (PQAP) for the assigned project
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 Establish Inspection and Test Plan (ITP) and checklists for various construction activities of project and ensure its implementation.
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 Obtain customer approval of various quality documents from internal /customer representative and coordinate &amp; implement the same across the project.
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 Review and edit method statements in consultation with Construction Manager/Site Engineers for various construction activities.
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 Raise / ensure work/material/equipment Inspection Requests (IR) as per contract requirements / ITPs on time and on regular basis.
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 Ensure all quality requirements of projects of subcontracted works (document/ approvals/inspections/other).
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 Coordinate with site team for arranging inspections/ tests and close out of comments
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 Ensure the preparation, review, approval and maintenance of all documents / records of quality function in traceable way.
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 Conduct orientation/ training / quality promotion programs as required on project.
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 Raise Non-Conformance Reports (NCR) for any deviations and also follow up for necessary corrective actions to close the NCRs.
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 Provide supervision, guidance, and technical support
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QC inspector - Mechanical

CALO

<div>About Calo
Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We&rsquo;re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. 
Role overview
We are looking for a dedicated Quality Specialist who will support with checking the quality of all incoming and outgoing material and products as well as the production procedures. You will be a firm advocate of quality in our business.
The ideal candidate possesses a trained eye for detail and is reliable and committed. General knowledge and comprehension of quality standards are essential to ensure that our products are made of flawless materials. That way, our customers will enjoy high-quality services so that we can achieve long-term success. 
Main Responsibilities<ul><li>
Maintain records of quality reports, statistical reviews and relevant documentation</li><li>
Formulate procedures to inspect and report quality issues</li><li>
Monitor all operations that affect quality</li><li>
Implementing preventative measures to prevent health hazards</li><li>
Ensuring checklists are met on a regular basis</li><li>
Conduct multiple audits on floor and for suppliers</li><li>
Collaborate with other departments to deal with quality and safety issues</li><li>
Implement root cause analysis with suppliers</li><li>
Inspect procedures of the entire production cycle to ensure they are efficient and comply with quality standards</li><li>
Implementation of Food Quality strategy, goals, and objectives</li><li>
Implement, and maintain food safety goals, objectives, policies, and procedures such as HACCP, sanitation, temperature logs, cleaning list, etc</li><li>
Assure the reliability and consistency of production by checking processes and final output</li><li>
Ensure all legal standards are met</li><li>
Identifies quality defects and food safety issues and other problems, particularly when problems recur in multiple products; recommends solutions to these issues</li><li>
Train the team on food safety and implement policies and procedures that will improve day-to-day operations</li><li>
Ensure work environments are adequate and safe</li><li>
Project a positive image of the organization to employees, customers, industry, and community</li><li>
Ensuring products are designed with adherence to legal and safety standards</li></ul> 
Ideal Candidate
Qualifications<ul><li>
A fresh graduate with a Bachelor's degree in Biotechnology/Pharmacology/Biological Sciences or any other relevant degree.</li><li>
General knowledge of methodologies of quality standard</li><li>
Must be based in Saudi Arabia</li></ul>
Knowledge and competency<ul><li>
Excellent written &amp; communications skills in English</li><li>
Great attention to detail with a results-driven approach</li><li>
Fast learner, reliable and Trustworthy</li><li>
Able to promote a food safety culture</li><li>
Excellent analytical, decision-making, and problem-solving skills</li><li>
Pleasant personality and able to lead with empathy and patience</li></ul>
El1ik0GIr2</div>

Quality Specialist

DXC Technology

<div>
 
 
 
 Job Description:
 
 
 
 
 
 
 
 The Quality Analyst is responsible for ensuring that customer interactions meet the highest standards of quality and compliance. This role involves auditing phone calls, case logs, and other customer contact channels to assess technical accuracy, adherence to policies, and soft skills. The QA will provide actionable feedback to improve agent performance and contribute to the development of quality standards and continuous improvement initiatives.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 
 Quality Monitoring &amp; Auditing
 
 
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 Conduct regular audits of case logs, and other customer interactions.
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 Evaluate interactions for compliance with standards, technical accuracy, and customer service excellence.
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 Document findings and maintain accurate quality records.
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 </ul>
 
 
 Performance Analysis
 
 
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 Monitor CSAT scores, complaints, and quality scores to identify trends.
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 Develop and implement Continuous Service Improvement (CSI) plans at process and agent levels.
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 Identify focus groups and create individual development plans for underperforming agents.
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 </ul>
 
 
 Process Improvement
 
 
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 Collaborate with management to refine quality standards and KPIs.
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 Provide feedback and recommendations for training and process enhancements.
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 Support strategic objectives by aligning quality initiatives with business goals.
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 </ul>
 
 
 Reporting &amp; Communication
 
 
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 Prepare and present quality reports to stakeholders.
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 Communicate improvement plans and progress updates to team leads and management.
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 </ul>
 
 
 
 
 
 
 Education &amp; Experience
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in IT, Business, or related field (preferred).
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 3&ndash;5 years of experience in quality assurance, technical support, or customer service.
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 Relevant industry certifications (e.g., ITIL, Six Sigma) are a plus.
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 </ul>
 
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
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 Technical Skills
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 Strong troubleshooting skills in technical environments.
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 Knowledge of computing, storage, and peripheral devices.
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 Proficiency in case management tools and quality monitoring systems.
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 Analytical Skills
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 Ability to analyze data, identify trends, and propose actionable solutions.
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 Strong problem-solving and decision-making capabilities.
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 Communication Skills
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 Excellent verbal and written communication in the supported language.
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 Ability to provide constructive feedback and mentor agents.
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 Customer Service Orientation
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 Superior customer service skills and ability to manage escalations.
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 Leadership &amp; Collaboration
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 Ability to lead resolution activities for escalated cases.
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 Work effectively with cross-functional teams to achieve quality objectives.
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 </ul>
 
 
</div>

Senior Quality Analyst

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س11,000 / month
 
 
 
 
 Description
 
 
 
 We are looking for a Customer Service Trainer &amp; Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.
 
 
 In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.
 
 
 
 Key Responsibilities
 
 
 
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 Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team
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 Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions
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 Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction
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 Complete your monthly log-in hours to stay updated on the Product and Process Knowledge
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 Participate in Quality Calibrations sessions
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 Provide recommendations for procedural improvements (NHT student feedback)
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 Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 <ul>
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 You have 5+ years of experience in customer service, with a proven track record of success
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 You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)
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 You have a bachelor's degree in a related field (e.g. communication, psychology, business)
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 You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
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 You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)
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 You are able to work independently and as part of a team.
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 You have Excellent organizational and time management skills.
 
 
 
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
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 Experience with designing and facilitating virtual and face to face training.
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 Knowledge of adult learning principles and instructional methodologies in training and development.
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 Experience with learning management systems (LMS or LXP).
 </li>
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 Certification in customer service training or related soft skills.
 
 
 
 </li>
 </ul>
</div>

Customer Service Trainer - KSA Residence

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