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quality assurance specialist

Adree

<div>Roles &amp; Responsibilities<ul><li>
Implement quality assurance strategies and methodologies for products and systems, and ensure the application of quality standards.</li><li>
Align solution and product development processes with policies, procedures, and standards throughout the lifecycle of systems and applications.</li><li>
Ensure compliance with product and project development procedures across all methodologies, including Agile and DevOps, from analysis through release.</li><li>
Review different business functions to support and enhance quality assurance strategies.</li><li>
Coordinate with business analysts, developers, system testers, and stakeholders to ensure adherence to quality standards.</li><li>
Conduct audits and review activities to identify potential issues and ensure end-to-end quality.</li><li>
Prepare quality output reports for stakeholders and ensure all processes and products comply with defined standards.</li><li>
Perform any additional tasks as assigned.</li></ul><br>
<b>
Requirements</b><p><br>
Bachelor&rsquo;s degree in Computer Science, Management Information Systems, or equivalent.</p><p>
Master&rsquo;s degree in Computer Science, Business Administration, or equivalent is preferred.</p><p>
Preferred professional certifications: Six Sigma, CSM (Scrum/CSM), ITIL, ISO 9001, and ISO 20000-1.</p></div>

Software Quality Assurance (SQA)

Clean Life

<p>Job Description</p><p>Job Title: Customer Services and Quality Specialist</p><p>Location: Saudi Arabia, Riyadh</p><p>Job Type: Full-Time</p><p>Job Summary:</p><p>We are seeking a detail-oriented and customer-focused <b>Customer Services &amp; Quality Specialist</b> to manage customer interactions, ensure service quality, and drive continuous improvement across all customer touchpoints. The role is responsible for maintaining high customer satisfaction, monitoring service standards, and enhancing operational efficiency.</p><p><i><b>Key Responsibilities</b></i>:</p><p>- Monitor and evaluate customer interactions (calls, chats, emails)</p><p>- Conduct quality audits and maintain QA scorecards</p><p>- Ensure compliance with service standards, policies, and procedures</p><p>- Track and analyze KPIs such as CSAT, SLA, FCR, and AHT</p><p>- Identify performance gaps and provide actionable improvement recommendations</p><p>- Prepare regular performance and quality reports for management</p><p>- Analyze customer feedback and identify recurring issues</p><p>- Conduct Root Cause Analysis (RCA) and implement CAPA actions</p><p>- Drive continuous improvement initiatives to enhance customer experience</p><p>- Provide coaching and feedback to customer service agents</p><p>- Support onboarding and training of new team members</p><p>- Develop and maintain SOPs and service guidelines</p><p>- Coordinate with internal departments to resolve customer issues efficiently</p><p>- Escalate complex or critical cases when required</p><p>- Ensure smooth communication and alignment across teams</p><p><i><b>Qualifications &amp; Requirements</b></i></p><p>- Bachelor&rsquo;s degree in Business Administration, MIS, or related field.</p><p>- Minimum <b>3&ndash;5 years of experience</b> in customer service, quality assurance, or call center operations.</p><p>- Strong experience in handling customer complaints and high-volume interactions.</p><p>- Familiarity with CRM systems (Salesforce, Zoho, Odoo, etc.).</p><p>- Knowledge of SLA, KPI monitoring, and quality standards.</p><p>- Strong analytical and problem-solving skills.</p><p>- Excellent communication skills.</p><p>- Ability to work under pressure and manage multiple tasks.</p><p><b>- </b>Experience in services sector is preferred.</p><p><b>الوصف الوظيفي</b></p><p><b>المسمى الوظيفي:</b> أخصائي خدمات العملاء والجودة<br/><b>الموقع:</b> المملكة العربية السعودية، الرياض<br/><b>نوع الوظيفة:</b> دوام كامل</p><p><b>ملخص الوظيفة</b></p><p>نبحث عن أخصائي خدمات عملاء وجودة يتمتع بالدقة والتركيز على العميل، لإدارة تفاعلات العملاء، وضمان جودة الخدمة، وقيادة مبادرات التحسين المستمر عبر جميع نقاط التواصل مع العميل. تهدف هذه الوظيفة إلى الحفاظ على مستويات عالية من رضا العملاء، ومراقبة معايير الخدمة، وتعزيز الكفاءة التشغيلية.</p><p><b>المهام والمسؤوليات</b></p><ul><li>مراقبة وتقييم تفاعلات العملاء (المكالمات، المحادثات، البريد الإلكتروني)</li><li>إجراء تدقيقات الجودة والحفاظ على نماذج تقييم الأداء (QA Scorecards)</li><li>ضمان الالتزام بمعايير الخدمة والسياسات والإجراءات المعتمدة</li><li>متابعة وتحليل مؤشرات الأداء الرئيسية مثل (CSAT، SLA، FCR، AHT)</li><li>تحديد فجوات الأداء وتقديم توصيات عملية للتحسين</li><li>إعداد تقارير دورية عن الأداء والجودة للإدارة</li><li>تحليل ملاحظات العملاء وتحديد المشكلات المتكررة</li><li>إجراء تحليل الأسباب الجذرية (RCA) وتنفيذ الإجراءات التصحيحية والوقائية (CAPA)</li><li>قيادة مبادرات التحسين المستمر لتعزيز تجربة العميل</li><li>تقديم التوجيه والتغذية الراجعة لموظفي خدمة العملاء</li><li>دعم عمليات التهيئة والتدريب للموظفين الجدد</li><li>تطوير وتحديث إجراءات العمل القياسية (SOPs) وإرشادات الخدمة</li><li>التنسيق مع الإدارات الداخلية لحل مشكلات العملاء بكفاءة</li><li>تصعيد الحالات المعقدة أو الحرجة عند الحاجة</li><li>ضمان سلاسة التواصل والتنسيق بين الفرق المختلفة</li></ul><p><b>المؤهلات والمتطلبات</b></p><ul><li>درجة البكالوريوس في إدارة الأعمال، نظم المعلومات الإدارية (MIS)، أو مجال ذي صلة</li><li>خبرة لا تقل عن 3&ndash;5 سنوات في خدمة العملاء أو ضمان الجودة أو مراكز الاتصال</li><li>خبرة قوية في التعامل مع شكاوى العملاء والتعامل مع حجم كبير من التفاعلات</li><li>الإلمام بأنظمة إدارة علاقات العملاء (CRM) مثل Salesforce، Zoho، Odoo وغيرها</li><li>معرفة بمفاهيم SLA ومتابعة مؤشرات الأداء (KPIs) ومعايير الجودة</li><li>مهارات تحليلية قوية وقدرة عالية على حل المشكلات</li><li>مهارات تواصل ممتازة</li><li>القدرة على العمل تحت الضغط وإدارة مهام متعددة</li><li>يُفضل وجود خبرة في قطاع الخدمات</li></ul><p>موقع العمل: بشكل شخصي</p>

Customer service quality assurance

Hikma

<p></p><div><div><div><div><div><div><div>Description:
<div><b>Location: Saudi Arabia, Riyadh</b></div>
<div><b>
Job Type: [Full-time]</b></div>
<div><b>
Hashtag: #LI-NA1</b></div><br>
<div></div>
<div><b>
About Us:</b></div>
<div>
For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission.</div><br>
<div></div>
<div>
As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 9 R&amp;D centers across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients.</div><br>
<div></div>
<div><b>
Description:</b></div><br>
<div></div>
<div>
We are looking for a talented <b>Quality Assurance Officer </b>to join us. At Hikma you&rsquo;ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We&rsquo;re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</div><br>
<div></div>
<div>
If you want to be part of a team that cares about impact, this is the place for you.</div><br>
<div></div>
<p><b>
Key Responsibilities:</b></p>
<div>
<ul><li><b> </b>Directly responsible for quality assurance of the pharmaceutical drug products by enforcing SFDA requirements, Good Manufacturing Practices, and other quality related tools in order to meet the quality regulations.</li></ul>
</div><div><ul><li>Review drug product Batch Records and other manufacturing related documents to verify compliance and record keeping for all mandated manufacturing process, quality checks, testing, sampling, and sanitization activities.</li></ul>
<ul><li>Quality Audits related to API, Packaging Components, Labels, and finished products to ensure compliance with established specifications and regulatory standards.</li></ul>
<ul><li>Follow up with implemented programs (GMPs, Good Hygiene Practices, HACCP, Allergen Control, Cleaning and Sanitization, Pest Control, Equipment Calibration etc.) to ensure compliance by all employees and other personnel involved in the production process in the manufacturing facility.
</li></ul><ul><li>Co-ordinate for the testing results availability involving finished products, raw materials and packaging components and the appropriate release and hold programs associated with these materials.</li></ul>
<ul><li>Oversee the &ldquo;On Hold&rdquo; product program, including the status, release and destruction of Drug Products including its tailings.</li></ul>
<ul><li>Assist in investigating and correcting quality-related issues (including customer complaints) through proper collaboration with other departments.</li></ul>
<ul><li>Ensure good performance by quality assurance by mentoring, training, setting expectations, providing accountability evaluations.
</li></ul><ul><li>Perform other Quality Assurance duties as directed by the Quality Assurance Supervisor.</li></ul>
<ul><li>Responsible to maintain competence in all responsibility of a Quality Assurance Officer.</li></ul><br>
</div>
<div></div><div><b>Qualifications:</b></div>
<div><b>
We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</b></div><br>
<div></div>
<div><b>
Education: </b>Bachelor&rsquo;s degree in Chemist, Chemical Engineering and Pharmacist.</div>
<div><b>
Experience</b>: 0-3 years.</div><br>
<div></div>
<div><b>
Learn more about Hikma in KSA </b><b>hikma-ksa-factsheet-aug-2025-en.pdf</b></div>
</div></div></div></div><div><div><div><div>Location:
Riyadh, SA, 11564</div></div></div></div></div></div></div><p></p>

Quality Assurance Officer (Trainee)

CsMena

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  CsMena is a premier provider of communication management services and solutions, established in 2018 and operating out of Jordan. With a focus on delivering exceptional outsourcing services, the company has prioritized staff training to meet the highest industry standards. Serving clients across the Middle East, Europe, and the Gulf Countries, CsMena specializes in business process and call center outsourcing, working with startups, SMEs, and large enterprises across sectors such as e-commerce, healthcare, telecommunications, and hospitality. Utilizing diverse communication channels like email, chat, phone, web, and social media, CsMena ensures superior client and customer experiences. The company is ISO&reg; 9001, ISO&reg; 27001, and COPC&reg; 2000 certified, reflecting its commitment to quality and information security.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  The Call Center Quality Assurance Officer will be responsible for monitoring, evaluating, and improving customer interactions to ensure adherence to quality standards and client requirements. Main duties include analyzing call recordings, reporting performance metrics, providing constructive feedback to call center agents, and recommending methods for service enhancement. The role also involves collaborating with management to align quality procedures with business objectives. This is a
  <strong>
   full-time
  </strong>
  ,
  <strong>
   on-site
  </strong>
  position located in
  <strong>
   Riyadh.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   1&ndash;3 years of experience in Quality Assurance within a call center environment (mandatory).
  </li>
  <li>
   Intermediate (B1) level of English or higher, with the ability to communicate effectively in a professional environment.
  </li>
  <li>
   Strong Analytical Skills to assess data and identify areas for operational enhancement.
  </li>
  <li>
   Proficiency in Quality Management to maintain and implement best practices and ensure compliance with industry standards.
  </li>
  <li>
   Exceptional Communication skills to deliver clear, actionable feedback to call center agents and collaborate with teams effectively.
  </li>
  <li>
   Familiarity with performance assessment tools and reports is a plus.
  </li>
  <li>
   Bachelor&rsquo;s degree in Business Management, Quality Management, or a related field is desirable.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Call Center Quality Assurace Officer

Red Sea Global

<div>
 <p>
  <strong>
   Join The Destination Management Company!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  DMC (Destination Management Company) is one of Red Sea Global (RSG) subsidiaries and is a destination management company that deploys knowledge, expertise, and resources, in the design and implementation of hotel accommodations, transportation, itineraries, activities and logistics for RSG destinations.
 </p>
 <p>
  We are a one stop shop for B2B and B2C customers and provide an authentic, unique and effective planning and booking solution from end to end. Our strong presence and cutting-edge technology enable us to deliver best in class services to all our clients.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our knowledgeable and talented customer care team are available around the clock to cater the needs of our clients and handle all types of queries with the highest level of luxury concierge services and a seamless guess experience from start to finish. DMC also offers Meet &amp; Assist services across RSG destination ensuring a hassle-free travel experience for our esteemed guests.
 </p>
 <p>
  We are confident that with our unwavering commitment to excellence, DMC will set new standards in the travel and tourism industry in Saudi Arabia.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  Manage the design, implementation, and continuous improvement of quality assurance frameworks and learning programs across Visit Red Sea operations to ensure consistent luxury service standards, operational compliance, and capability development
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Functional Responsibilities:
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Design, maintain, and enhance quality assurance frameworks, scorecards, and audit tools across VRS functions.
  </li>
  <li>
   Conduct structured quality audits of guest interactions to assess compliance with service, policy, and brand standards.
  </li>
  <li>
   Provide actionable QA feedback and coaching insights to drive measurable performance improvement.
  </li>
  <li>
   Lead root cause analysis for service failures and complaints, recommending corrective and preventive actions.
  </li>
  <li>
   Design and deliver operational training programs covering technical knowledge, service excellence, and compliance requirements.
  </li>
  <li>
   Develop and manage annual and monthly training plans aligned with operational priorities.
  </li>
  <li>
   Prepare structured training materials, assessments, and post-training evaluation tools.
  </li>
  <li>
   Review, update, and standardize SOPs, FAQs, and operational documentation.
  </li>
  <li>
   Track and analyze quality performance trends and training outcomes, preparing management reports.
  </li>
  <li>
   Ensure compliance with internal policies, regulatory requirements, and brand guidelines.
  </li>
  <li>
   Align VRS Quality &amp; Learning practices with RSG Group HR and Organizational Quality Management frameworks, ensuring governance adherence.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Academic Qualifications:
   </strong>
   Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Human Resources, or related field.
  </li>
  <li>
   <strong>
    Years of Experience:
   </strong>
   4&ndash;6 years of relevant experience
  </li>
  <li>
   <strong>
    Certificates (Preferred):
   </strong>
   Preferred to have Certified Quality Auditor (CQA), Train-the-Trainer certification, or Customer Experience / Service Excellence certification.
  </li>
 </ul>
 <p>
 </p>
</div>


Assistant Manager – Quality & Learning

Qiddiya | القدية

<div>
 Qiddiya Investment Company is seeking an experienced Senior Director - Procurement to lead and oversee procurement activities within the Sustainable Development Unit (SDU). This pivotal role involves managing procurement strategies and processes to support sustainable initiatives and projects aligned with Qiddiya's vision to become a world-leading entertainment and lifestyle destination.
 <br/>
 <br/>
 The Senior Director - Procurement will provide leadership in establishing and maintaining the procurement management framework, governance, and operating model for QDC HQ within the Construction Management vertical. Ensure procurement policies, processes, and standards are developed and consistently applied across all Business Units / Sectors in alignment with QIC governance and Central Procurement Unit (CPU) requirements. Acts as the Client‑side functional authority for procurement, supporting project delivery through strategic sourcing, market engagement, and assurance. Provides leadership for assigned HQ special initiatives and critical procurement packages, accountable for achieving value for money, supply certainty, compliance, and delivery objectives.
 <br/>
 <br/>
 <strong>
  Responsibilities
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   Establish, update, and maintain the procurement governance framework, policies, processes, procedures, manuals, and templates for consultants, contractors, suppliers, and long‑lead items, aligned with QIC governance, CPU policies, and Delegation of Authority
  </li>
  <li>
   Define procurement stage gates, approval pathways, assurance checkpoints, and detailed RACI matrices applicable across all projects and delivery models
  </li>
  <li>
   Develop and implement scalable procurement strategies aligned with Qiddiya Investment Company objectives, programme sequencing, risk allocation, and delivery priorities
  </li>
  <li>
   Establish and manage procurement frameworks for consultants, contractors, and suppliers to enable consistency, speed, governance, and controlled flexibility across asset types
  </li>
  <li>
   Act as the functional lead for procurement of consultants, contractors, specialist suppliers, and strategic packages, providing governance and assurance over sourcing strategies, tender approaches, and supplier selection
  </li>
  <li>
   Lead strategic and critical procurement initiatives, including high‑risk and capacity‑constrained categories (e.g. tower cranes and long‑lead items), ensuring market capacity, value optimization, and delivery certainty
  </li>
  <li>
   Provide market intelligence, supplier insights, and strategic recommendations to senior leadership to support informed decision‑making and proactive risk management
  </li>
  <li>
   Establish and oversee supplier evaluation, performance management, and risk frameworks, covering delivery performance, quality, commercial behavior, HSE, and ethical compliance
  </li>
  <li>
   Monitor procurement risks and implement mitigation strategies to address supply chain disruptions, capacity constraints, and performance issues
  </li>
  <li>
   Act as QDC's primary interface with the Central Procurement Unit, ensuring alignment with CPU processes, approvals, and sourcing strategies while safeguarding project and programme delivery objectives
  </li>
  <li>
   Support Business Units and Project Directors with specialist procurement expertise, assurance reviews, and escalation support, without assuming project‑level execution accountability
  </li>
  <li>
   Lead the build‑up, structuring, and development of the HQ Procurement function, including definition of the target operating model and matrix support to projects
  </li>
  <li>
   Coordinate input from Business Units on procurement processes, standards, and lessons learned, updating documentation as part of the continuous improvement cycle
  </li>
  <li>
   Support the HQ Executive Director in preparation of executive presentations and submissions for business line strategies, procurement approvals, budgets, and governance forums
  </li>
  <li>
   Accountable for delivery of assigned HQ special initiatives or procurement programs, including approvals, reporting, stakeholder management, and closeout
  </li>
  <li>
   Lead or support preparation of training materials for procurement policies and processes, and participate in training, mentoring, and capability‑building programs across QDC
   <br/>
   <br/>
  </li>
 </ul>
 Applications closing on 22nd April 2026.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in architecture or engineering is minimum
  </li>
  <li>
   Master's Degree in related fields is preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Specific Skills Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Significant experience (5+ years) in KSA within large‑scale developments or giga‑projects
  </li>
  <li>
   Thorough knowledge of procurement governance, strategic sourcing, and supply chain management principles
  </li>
  <li>
   Proven experience establishing procurement frameworks, policies, and assurance models for complex, multi‑project programs
  </li>
  <li>
   Strong understanding of multiple delivery models, including Self‑Delivery, Construction Management, Delivery Partner, and Traditional contracting
  </li>
  <li>
   Demonstrated experience in strategic and long‑lead procurement, market engagement, and supplier capacity management
  </li>
  <li>
   Proven leadership in providing central functional procurement services to internal BUs and senior stakeholders
  </li>
  <li>
   Strong stakeholder management skills across executive leadership, project teams, CPU, consultants, contractors, and suppliers
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   High level of professionalism, judgment, and commercial acumen
  </li>
  <li>
   Strong problem‑solving and risk management capability
  </li>
  <li>
   Excellent time management and ability to operate effectively under pressure
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   25 years' experience, of which at least 5 years must be in a senior leadership role overseeing construction delivery or project execution within large programs or the consulting / delivery industry
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 Comprehensive benefits package
</div>


Senior Director - Procurement - SDU - 20012791 - CDU8

Qiddiya Investment Company

<div><p>Qiddiya Investment Company is seeking an experienced Senior Director - Procurement to lead and oversee procurement activities within the Sustainable Development Unit (SDU). This pivotal role involves managing procurement strategies and processes to support sustainable initiatives and projects aligned with Qiddiya&rsquo;s vision to become a world-leading entertainment and lifestyle destination.</p><p>
The Senior Director - Procurement will provide leadership in establishing and maintaining the procurement management framework, governance, and operating model for QDC HQ within the Construction Management vertical. Ensure procurement policies, processes, and standards are developed and consistently applied across all Business Units / Sectors in alignment with QIC governance and Central Procurement Unit (CPU) requirements. Acts as the Client‑side functional authority for procurement, supporting project delivery through strategic sourcing, market engagement, and assurance. Provides leadership for assigned HQ special initiatives and critical procurement packages, accountable for achieving value for money, supply certainty, compliance, and delivery objectives.</p><p></p><p><b>
Responsibilities</b>:</p><ul><li><ul><li>
Establish, update, and maintain the procurement governance framework, policies, processes, procedures, manuals, and templates for consultants, contractors, suppliers, and long‑lead items, aligned with QIC governance, CPU policies, and Delegation of Authority.</li><li>
Define procurement stage gates, approval pathways, assurance checkpoints, and detailed RACI matrices applicable across all projects and delivery models.</li><li>
Develop and implement scalable procurement strategies aligned with Qiddiya Investment Company objectives, programme sequencing, risk allocation, and delivery priorities.</li><li>
Establish and manage procurement frameworks for consultants, contractors, and suppliers to enable consistency, speed, governance, and controlled flexibility across asset types.</li><li>
Act as the functional lead for procurement of consultants, contractors, specialist suppliers, and strategic packages, providing governance and assurance over sourcing strategies, tender approaches, and supplier selection.</li><li>
Lead strategic and critical procurement initiatives, including high‑risk and capacity‑constrained categories (e.g. tower cranes and long‑lead items), ensuring market capacity, value optimization, and delivery certainty.</li><li>
Provide market intelligence, supplier insights, and strategic recommendations to senior leadership to support informed decision‑making and proactive risk management.</li><li>
Establish and oversee supplier evaluation, performance management, and risk frameworks, covering delivery performance, quality, commercial behavior, HSE, and ethical compliance.</li><li>
Monitor procurement risks and implement mitigation strategies to address supply chain disruptions, capacity constraints, and performance issues.</li><li>
Act as QDC&rsquo;s primary interface with the Central Procurement Unit, ensuring alignment with CPU processes, approvals, and sourcing strategies while safeguarding project and programme delivery objectives.</li><li>
Support Business Units and Project Directors with specialist procurement expertise, assurance reviews, and escalation support, without assuming project‑level execution accountability.</li><li>
Lead the build‑up, structuring, and development of the HQ Procurement function, including definition of the target operating model and matrix support to projects.</li><li>
Coordinate input from Business Units on procurement processes, standards, and lessons learned, updating documentation as part of the continuous improvement cycle.</li><li>
Support the HQ Executive Director in preparation of executive presentations and submissions for business line strategies, procurement approvals, budgets, and governance forums.</li><li>
Accountable for delivery of assigned HQ special initiatives or procurement programs, including approvals, reporting, stakeholder management, and closeout.</li><li>
Lead or support preparation of training materials for procurement policies and processes, and participate in training, mentoring, and capability‑building programs across QDC.</li></ul></li></ul><p></p><p>
Applications closing on 22nd April 2026.</p><b><br>
Requirements</b><p><b><br>
Education</b></p><ul><li><ul><li>
Bachelor&rsquo;s degree in architecture or engineering is minimum.</li><li>
Master&rsquo;s Degree in related fields is preferred.</li></ul></li></ul><p><b>
Specific Skills Required</b></p><ul><li><ul><li>
Significant experience (5+ years) in KSA within large‑scale developments or giga‑projects.</li><li>
Thorough knowledge of procurement governance, strategic sourcing, and supply chain management principles.</li><li>
Proven experience establishing procurement frameworks, policies, and assurance models for complex, multi‑project programs.</li><li>
Strong understanding of multiple delivery models, including Self‑Delivery, Construction Management, Delivery Partner, and Traditional contracting.</li><li>
Demonstrated experience in strategic and long‑lead procurement, market engagement, and supplier capacity management.</li><li>
Proven leadership in providing central functional procurement services to internal BUs and senior stakeholders.</li><li>
Strong stakeholder management skills across executive leadership, project teams, CPU, consultants, contractors, and suppliers.</li><li>
Excellent verbal and written communication skills.</li><li>
High level of professionalism, judgment, and commercial acumen.</li><li>
Strong problem‑solving and risk management capability.</li><li>
Excellent time management and ability to operate effectively under pressure.</li></ul></li></ul><p><b>
Experience</b></p><ul><li><ul><li>
25 years&rsquo; experience, of which at least 5 years must be in a senior leadership role overseeing construction delivery or project execution within large programs or the consulting / delivery industry.</li></ul></li></ul><br>
<b>
Benefits</b><p><br>
Comprehensive benefits package</p></div>

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Senior Director - Procurement - SDU - 20012791 - CDU8

Senior Director - Procurement - SDU - 20012791 - CDU8