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customer service representative Jobs in Dubai

customer service representative

office administrator

reception supervisor

Riviera Hotel Dubai

<ul><li>Supervise and support front desk staff, including Receptionists, Night Auditors, and Bell Staff (if applicable).</li><li>Ensure the smooth and efficient operation of the reception area during all shifts.</li><li>Greet guests in a friendly and professional manner, ensuring a warm welcome and speedy check-in/check-out process.</li><li>Handle guest complaints, problems, and special requests, escalating to management as needed.</li><li>Train and coach reception team members, conducting regular performance evaluations.</li><li>Ensure all front office policies and procedures are adhered to.</li><li>Manage room allocations, reservations, and booking amendments in the PMS (Property Management System).</li><li>Monitor daily arrivals and departures, coordinating with housekeeping and maintenance.</li><li>Maintain accurate records of guest accounts, payments, and incident reports.</li><li>Perform cashiering duties, including handling cash, credit cards, and billing.</li><li>Ensure the reception area is always clean, tidy, and stocked with necessary supplies.</li><li>Assist in scheduling shifts and managing staffing levels.</li><li>Ensure a high level of guest satisfaction and service recovery when necessary.</li><li>Prepare shift handover reports and communicate effectively with other departments.</li></ul>Job Type: Full-time

Reception Supervisor

social distrikt

The Head Hostess is a pivotal leadership role within our service team. This individual is responsible for overseeing all front-of-house operations, including reservations, guest reception, and seating management. The ideal candidate is an ambassador of the Peaches &amp; Cream brand, embodying professionalism, impeccable grooming, and a genuine passion for hospitality. You will ensure seamless coordination between the reception area and the service team, creating a flawless first and lasting impression for all our guests .Key Responsibilities:1. Guest Experience &amp; Reception:<ul><li>Warmly greet and welcome guests upon their arrival, escort them to their tables, and present menus, ensuring a positive and memorable first impression.</li><li>Proactively anticipate guest needs and exceed expectations to ensure complete satisfaction throughout their visit.</li><li>Build rapport with regular guests, recognizing and acknowledging them to foster loyalty and repeat business.</li><li>Address and resolve any guest concerns promptly, professionally, and with empathy, escalating issues to management when necessary .</li></ul>2. Reservation Management:<ul><li>Expertly manage all reservation inquiries via phone, email, and online booking channels using our reservation system.</li><li>Accurately input and maintain reservation details, including guest information, special requests (allergies, anniversaries, etc.), and seating preferences .</li><li>Optimize table allocation and seating arrangements using a rotation chart to ensure equitable distribution among servers and maximize seating capacity.</li><li>Monitor dining room flow to minimize wait times and quote accurate wait times to guests during peak periods .</li></ul>3. Team Leadership &amp; Training:<ul><li>Lead, mentor, and supervise the hostess team, including scheduling, break planning, and daily briefings.</li><li>Train new and existing host staff on service protocols, reservation systems, product knowledge, and guest interaction techniques .</li><li>Act as a role model for professionalism and service standards, fostering a positive, collaborative, and efficient work environment.</li><li>Assist management in evaluating hostess performance and providing constructive feedback .</li></ul>4. Operational Excellence:<ul><li>Execute opening and closing procedures for the reception area, ensuring compliance with operational standards.</li><li>Maintain the cleanliness, organization, and presentation of the hostess stand, lobby, and waiting areas.</li><li>Collaborate closely with the kitchen and service staff to communicate special guest requests, allergies, and large party arrangements .</li><li>Utilize the Point of Sale (POS) system efficiently for managing reservations and waitlists.</li></ul>Qualifications and Requirements:<ul><li>Minimum of 3 years of experience in a hostess or front-of-house role within a high-volume, fine dining, or upscale casual environment, with at least 1 year in a supervisory or leadership capacity .</li><li>Impeccable personal presentation and professional demeanor.</li><li>Exceptional communication and interpersonal skills, with full professional proficiency in English.</li><li>Preferred Qualification: Fluency in another European language (e.g., French, Italian, Spanish, German) is highly desirable to enhance the experience for our diverse international clientele.</li><li>Proven ability to lead a team, multitask, and remain calm and efficient under pressure.</li><li>Strong problem-solving skills and a guest-centric mindset.</li><li>Proficiency with reservation management systems (e.g., OpenTable, Resy) and basic computer skills.</li><li>Flexibility to work a variety of shifts, including weekends and holidays</li><li>A diploma or degree in Hospitality Management or a related field is a strong advantage.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>How soon can you join us?</li><li>Do you require company employment visa sponsorship?</li></ul>Experience:<ul><li>Hostess: 3 years (Required)</li></ul>

Head Hostess

Accor

<div><div>Company Description</div> 
&quot;Why work for Accor?&quot;
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
We are Heartists&reg;
&ldquo;Heartist&rdquo; describes both our culture and who we are. Everything we do comes from the heart, and we&rsquo;re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we&rsquo;re connected. So that we see what we have in common, instead of what sets us apart.
Life in Movenpick
The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to Savour the flavor of life, balancing small indulgence with what&rsquo;s good for them- and good for the world.<div> 
Job Description</div> 
The Role<ul><li>
Under the guidance and supervision of the Front Desk Manager and / or the Night Manager, and within the limits of the established Accor and OSM (Operational Standards Manual), his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.</li><li>
Must be thoroughly familiar with all M&ouml;venpick corporate and local Operational Standards and ensure they are followed. He / She is responsible for supervising the operations at the front desk according to our hotel standards in order to ensure guest satisfaction under the control of the Rooms Division Manager in the accomplishment of their objectives. Must assist in accomplish obligations and goals as outlined below:</li></ul>
Key Deliverables and Responsibilities
Planning &amp; Organizing:<ul><li>
Coordinating purchasing for the front office departments with the finance team as per the hotel procedures</li><li>
Plan and coordinate all move in and move out activity with and relevant departments</li><li>
Adhere to and monitor departmental operating expenses as per departmental budget and forecast.</li><li>
Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.</li></ul>
Operations:<ul><li>
Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.</li><li>
Announce VIP rooms to Housekeeping and F&amp;B departments</li><li>
Ensure VIP rooms are ready, checked and all in order prior arrival</li><li>
Attend management morning briefing if needed/requested</li><li>
Take responsibility of your shift &amp; handle situations, ensure that reception team on shift is looked after and helped if needed</li><li>
Register and process check in for all arrivals</li><li>
Conduct daily briefing &amp; ensure IQ standard is followed</li><li>
Perform Check in &amp; Check Out at the reception</li><li>
Be part &amp; lead in success of Circle M enrolment and assist to achieve the hotel target</li><li>
Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target</li><li>
Check online comments (TripAdvisor, Booking.com etc.) and investigate issues then report to the manager</li><li>
Ensure guest comments are investigated and reply back to guest accordingly</li><li>
Assist in achieving Trust You targets</li><li>
Attend guest requests and take action accordingly</li><li>
Handle guest complaints and take action immediately to ensure satisfaction is delivered</li><li>
Assist Hotel Manager on Duty when/if required</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests&rsquo; departure.</li><li>
Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li><li>
Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Check Paymaster daily and give feedback RDM with action taken</li><li>
Encourage rooms &amp; breakfast upselling daily to the team and share result and feedback</li><li>
Check Hotel situation, occupancy, functions, groups, MIPs</li><li>
File daily reception report and documents systematically.</li><li>
Give a proper training &amp; induction for all new reception joiners and ensure Opera V9 is the PMS used in training</li><li>
Maintain daily courtesy call sheet and share feedback/action with the manager</li><li>
Attend Credit meeting when requested</li><li>
Attend Revenue meetings when requested.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>
Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</li><li>
To effectively handle all guest complaints concerning the Front Office in co-ordination with the Rooms Division Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager.</li><li>
Other duties as assigned.</li><li>
Perform duties in a manner that respects M&ouml;venpick Hotels &amp; Resorts&rsquo; Core Behaviours which are Trust, Relationship, Entrepreneurship and Drive.</li><li>
Assist in Task Force Teams for new openings</li><li>
Carry out any other reasonable task (which may not be stated here) as requested.</li><li>
Attend and chair the daily briefings</li></ul>
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:<ul><li>
Ensure proper care of all equipment and furniture entrusted for Heartists use.</li><li>
Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.</li><li>
Knows the safety regulations and ensures their application &amp; ensures the safety of people and property in the hotel.</li><li>
Respects and ensures respect of the hotel's commitments to the &quot;Environment Charter&quot; of Accor program (saving energy, recycling, sorting waste etc).</li><li>
Understands and strictly adhere to the Rules &amp; Regulations established in the Heartists Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health and Safety.</li><li>
Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.</li><li>
Does not disclose any financial information or any other information of the Accor Hotels.</li></ul>
Our Values
Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group&rsquo;s success worldwide.
Guest Passion
We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.
Sustainable Performance
We believe that hospitality has the power to unlock a better tomorrow. We act for good to support &amp; empower the communities in which we live and protect the planet that you visit.
Respect
We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.
Spirit of Conquest
Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.
Trust
Hospitality is a team sport, and we&rsquo;re stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.
Innovation
We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and<div> 
Qualifications</div> 
Diploma or Degree in Hotel Management<div> 
Additional Information</div> 
Strong interpersonal and problem solving abilities 
Fluency in English and Arabic, additional languages are a plus</div>

FRONT OFFICE SUPERVISOR

MAMA SHELTER

<div>
 
 Company Description
 
 
 
 Founded in 2008 by Serge Trigano and his sons J&eacute;r&eacute;mie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
 
 
 These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
 
 
 More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
 
 
 Whatever your role, we're all here to make the customer experience as unforgettable as possible.
 
 
 Our mission: to bring little moments of happiness to people.
 
 
 Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
 
 
 Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
 
 
 
 Our commitment to diversity and inclusion:
 
 
 Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.
 
 
 
 
 Job Description
 
 
 
 ✨
 
 Be the heart of Mama Shelter Dubai!
 
 As our
 
 Front Office Supervisor
 
 , you&rsquo;ll be the first smile our guests see and the friendly voice they hear. Let&rsquo;s make every arrival and departure a moment to remember! ✨
 
 
 
 THE MISSION?
 
 
 
 
 Lead with Heart
 
 : You guide and coach the Reception Gang so every shift runs smoother than a fresh latte pour. ☕✨
 
 
 
 Shift Maestro
 
 : You prepare, delegate, and keep the rhythm of the day flowing&mdash;welcomes, check-ins, check-outs, and everything in between. ️
 
 
 
 Guest Happiness Hero
 
 : Whether it&rsquo;s a quick request or a tricky situation, you solve it with charm and creativity, leaving every guest smiling. ️
 
 
 
 Front Desk Flair
 
 : From check-ins to key cards, from payments to smiles&mdash;you handle it all with charm and precision. ️
 
 
 
 Keep it Spotless
 
 : You ensure the lobby shines, the desk is stocked, and every detail is in its place&mdash;because first impressions matter. ✨️
 
 
 
 City Insider
 
 : You know Dubai&rsquo;s secrets&mdash;from shawarma stalls to rooftop sunsets&mdash;and love sharing them with curious guests.
 
 
 
 Safety Guardian
 
 : Guests and Gang are in safe hands with you&mdash;you know the drill on security and emergencies. ️
 
 
 
 Communication Pro
 
 : You pass on all the right info at the end of your shift, keeping the flow between teams seamless.
 
 
 
 Hands-On Spirit
 
 : You don&rsquo;t just supervise&mdash;you jump in. From welcoming guests to solving tech hiccups, you show the Gang how it&rsquo;s done.
 
 
 
 Guest Experience Obsessed
 
 : You live for 100% guest happiness, making sure every detail feels perfectly Mama.
 
 
 
 Mama&rsquo;s Vibes Keeper
 
 : You set the tone&mdash;positive, welcoming, and a little playful&mdash;so both guests and the Gang feel the magic of Mama.
 
 
 
 Qualifications
 
 
 
 
 MADE FOR YOU? ONLY IF&hellip;
 
 
 
 
 You&rsquo;re calm under pressure:
 
 When the lobby gets busy, you keep your cool and get the job done.
 
 
 
 You&rsquo;re a people person:
 
 Friendly, approachable, and a natural at building connections.
 
 
 
 Details are your thing:
 
 You catch every misspelling, misplaced key, and forgotten detail like a hawk.
 
 
 
 You&rsquo;re a quick learner:
 
 New systems, procedures, or challenges? You&rsquo;re ready to adapt and excel.
 
 
 
 You&rsquo;re a team player:
 
 Collaboration makes your world go round, and you&rsquo;re always ready to lend a hand.
 
 
 ️
 
 Confidentiality is key:
 
 Guest information is safe in your capable hands.
 
 
 Additional Information
 
 
 
 YOUR LITTLE EXTRAS:
 
 
 
 
 You&rsquo;re reliable and consistent:
 
 When you say you&rsquo;ll deliver, you always follow through.
 
 
 
 You&rsquo;re a people person:
 
 Guests and teammates love your positive, approachable vibe.
 
 
 
 You build connections:
 
 You take time to know your guests, creating lasting impressions.
 
 
 
 You light up the room:
 
 Your energy lifts everyone around you, making work a joy.
 
 
 
 You&rsquo;re all about the team:
 
 From supporting your colleagues to creating a family-like atmosphere, you make it happen.
 
 
 
 If you&rsquo;re ready to bring your energy, passion, and smile to Mama Shelter Dubai, we&rsquo;d love to hear from you! Let&rsquo;s make every meal a masterpiece and every shift unforgettable.
 
 
 ✨
 
</div>

Front Office Supervisor

Mövenpick

<div>Company Description 
&quot;Why work for Accor?&quot;
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
We are Heartists&reg;
&ldquo;Heartist&rdquo; describes both our culture and who we are. Everything we do comes from the heart, and we&rsquo;re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we&rsquo;re connected. So that we see what we have in common, instead of what sets us apart.
Life in Movenpick
The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to Savour the flavor of life, balancing small indulgence with what&rsquo;s good for them- and good for the world. 
Job Description 
The Role<ul><li>
Under the guidance and supervision of the Front Desk Manager and / or the Night Manager, and within the limits of the established Accor and OSM (Operational Standards Manual), his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.</li><li>
Must be thoroughly familiar with all M&ouml;venpick corporate and local Operational Standards and ensure they are followed. He / She is responsible for supervising the operations at the front desk according to our hotel standards in order to ensure guest satisfaction under the control of the Rooms Division Manager in the accomplishment of their objectives. Must assist in accomplish obligations and goals as outlined below:</li></ul>
Key Deliverables and Responsibilities
Planning &amp; Organizing:<ul><li>
Coordinating purchasing for the front office departments with the finance team as per the hotel procedures</li><li>
Plan and coordinate all move in and move out activity with and relevant departments</li><li>
Adhere to and monitor departmental operating expenses as per departmental budget and forecast.</li><li>
Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.</li></ul>
Operations:<ul><li>
Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.</li><li>
Announce VIP rooms to Housekeeping and F&amp;B departments</li><li>
Ensure VIP rooms are ready, checked and all in order prior arrival</li><li>
Attend management morning briefing if needed/requested</li><li>
Take responsibility of your shift &amp; handle situations, ensure that reception team on shift is looked after and helped if needed</li><li>
Register and process check in for all arrivals</li><li>
Conduct daily briefing &amp; ensure IQ standard is followed</li><li>
Perform Check in &amp; Check Out at the reception</li><li>
Be part &amp; lead in success of Circle M enrolment and assist to achieve the hotel target</li><li>
Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target</li><li>
Check online comments (TripAdvisor, Booking.com etc.) and investigate issues then report to the manager</li><li>
Ensure guest comments are investigated and reply back to guest accordingly</li><li>
Assist in achieving Trust You targets</li><li>
Attend guest requests and take action accordingly</li><li>
Handle guest complaints and take action immediately to ensure satisfaction is delivered</li><li>
Assist Hotel Manager on Duty when/if required</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests&rsquo; departure.</li><li>
Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li><li>
Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Check Paymaster daily and give feedback RDM with action taken</li><li>
Encourage rooms &amp; breakfast upselling daily to the team and share result and feedback</li><li>
Check Hotel situation, occupancy, functions, groups, MIPs</li><li>
File daily reception report and documents systematically.</li><li>
Give a proper training &amp; induction for all new reception joiners and ensure Opera V9 is the PMS used in training</li><li>
Maintain daily courtesy call sheet and share feedback/action with the manager</li><li>
Attend Credit meeting when requested</li><li>
Attend Revenue meetings when requested.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>
Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</li><li>
To effectively handle all guest complaints concerning the Front Office in co-ordination with the Rooms Division Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager.</li><li>
Other duties as assigned.</li><li>
Perform duties in a manner that respects M&ouml;venpick Hotels &amp; Resorts&rsquo; Core Behaviours which are Trust, Relationship, Entrepreneurship and Drive.</li><li>
Assist in Task Force Teams for new openings</li><li>
Carry out any other reasonable task (which may not be stated here) as requested.</li><li>
Attend and chair the daily briefings</li></ul>
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:<ul><li>
Ensure proper care of all equipment and furniture entrusted for Heartists use.</li><li>
Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.</li><li>
Knows the safety regulations and ensures their application &amp; ensures the safety of people and property in the hotel.</li><li>
Respects and ensures respect of the hotel's commitments to the &quot;Environment Charter&quot; of Accor program (saving energy, recycling, sorting waste etc).</li><li>
Understands and strictly adhere to the Rules &amp; Regulations established in the Heartists Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health and Safety.</li><li>
Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.</li><li>
Does not disclose any financial information or any other information of the Accor Hotels.</li></ul>
Our Values
Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group&rsquo;s success worldwide.
Guest Passion
We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.
Sustainable Performance
We believe that hospitality has the power to unlock a better tomorrow. We act for good to support &amp; empower the communities in which we live and protect the planet that you visit.
Respect
We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.
Spirit of Conquest
Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.
Trust
Hospitality is a team sport, and we&rsquo;re stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.
Innovation
We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and 
Qualifications 
Diploma or Degree in Hotel Management 
Additional Information 
Strong interpersonal and problem solving abilities 
Fluency in English and Arabic, additional languages are a plus</div>

Hilton

<div>Front Desk Supervisor
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. 
 
What will I be doing? 
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul>What are we looking for? 
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>A relevant supervisory/management certificate/diploma or degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Desk Supervisor

ISPH General Trading LLC

Full job descriptionMain Responsibilities :<ul><li>Manage the Reception area</li><li>Handle incoming &amp; outgoing calls</li><li>Maintain cleanliness in the area</li><li>Serve coffee to the manager</li><li>Travel arrangement of the manager (when required)</li><li>Coordinate with the Property Supervisor for required Reports, NOC etc.</li><li>Move in &amp; Move out Assistance</li><li>Assist the Admin Officer for any Support required</li><li>Assist in preparing tenancy contracts/ agreements, and real estate documentation</li><li>Compile, organize and accurately finalize documents for office records.</li><li>Manage and maintain office supplies.</li><li>Pay strong attention to detail and resolve the issues effectively.</li></ul>Should have 1- 2 years Real estate / property management experienceOnly immediate joiners are encouraged to applyJob Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Receptionist cum Administrative Assistant (preferred with Real Estate Property Management experience

Explore 357+ Reception supervisor in Dubai this September. Find roles across top companies and apply now to boost your career.

357 reception supervisor jobs IN Dubai

Reception Supervisor

Head Hostess

FRONT OFFICE SUPERVISOR

Front Office Supervisor

FRONT OFFICE SUPERVISOR

Front Desk Supervisor

Receptionist cum Administrative Assistant (preferred with Real Estate Property Management experience