receptionist

front office supervisor

restaurant supervisor

hr coordinator

operations supervisor

reception supervisor

Hilton

<div>Front Office Supervisor
A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. 
What will I be doing? 
As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Supervise the efficient operations of reception including check in/out procedures</li><li>
Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved</li><li>
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li><li>
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li><li>
Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards</li><li>
Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow and adhere to company brand standards</li><li>
Assist other departments wherever necessary and maintain good working relationships with Team Members</li><li>
Work with your Manager to identify a specific project to complete during your internship placement</li></ul>
What are we looking for? 
Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a customer-focused industry</li><li>
Desire to progress within the Hospitality industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous supervisory experience</li><li>
Previous experience in the hotel industry</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor

FIVE Hotels and Resorts

Join the FIVE Tribe as a Front Office Supervisor and get ready to make waves in the hospitality industry.We are looking for a driven self-starter with excellent communication, leadership, and organizational skills. As an astute creative and critical thinker, you can conceptualize and implement innovative solutions in a fast-paced environment. The Candidate A driven self-starter with excellent communication, leadership, and organizational skills. You have a keen eye for detail and execute tasks proactively with precision and finesse. A 'can-do' attitude coupled with an inherent flair for taking ownership makes you a highly motivated go-getter. What We're Looking For <ul><li>A proven track record of 2-3 years in Front Office within a hotel, leisure, or retail, delivering sensational experiences.</li><li>A welcoming and enthusiastic energy that sets the tone for a sensational guest experience.</li><li>An elevated and energetic conversationalist, engaging guests with lively discussions.</li><li>Impeccable communication skills, both verbal and written, with fluency in English.</li><li>Computer literacy, with a mastery of Word, Excel, and Outlook, and exceptional knowledge of Hotel PMS, specifically Opera.</li><li>Next-level organizational and leadership skills, effectively leading and inspiring the FIVE Tribe to new heights.</li><li>Skills in improving customer satisfaction and driving profitability, showcasing a commitment to industry-leading standards.</li><li>A proactive nature, coupled with a meticulous eye for detail, ensures every aspect of the operation is perfectly curated.</li><li>'FIVE-styled' visionary thinking, finding creative solutions while taking ownership for all duties and tasks assigned.</li><li>A teamwork-oriented mindset, fostering collaboration and cooperation among FIVE Tribe members to achieve collective success.</li><li>Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the hotel.</li><li>A hands-on attitude, fueled by a 'can-do!' spirit.</li></ul> Key Responsibilities <ul><li>Arrives to work promptly, always adhering to FIVE's grooming standards and maintaining a polished, 'FIVE-styled' appearance.</li><li>Oversees the efficient operations of reception, ensuring an exquisite check-in and check-out experience for guests.</li><li>Provides support to team members in handling guest requests and inquiries, aiming for sensational guest satisfaction.</li><li>Keeps the Front Office Manager and Reception Supervisors fully informed about any relevant feedback from guests, maintaining a gold standard of service.</li><li>Always exhibits the highest standard of customer service, offering bespoke assistance to meet guest needs.</li><li>Advises relevant departments about special events or VIP guests in the hotel, ensuring a remarkable experience.</li><li>Possesses a 'FIVE-star' knowledge of all hotel room categories, room rates, packages, promotions, and other product knowledge, essential for daily duties.</li><li>Maintains a watchful eye on the appearance, grooming standards, and performance of the Front Office Team, emphasizing training and teamwork for a truly 'FIVE-styled' experience.</li><li>Strategically maximizes room occupancy and utilizes upselling techniques to promote FIVE's sensational services and facilities.</li><li>Ensures fellow Front Office 'FIVERs' have expert knowledge of room types, hotel facilities, dining venues, shop hours, function rooms, and daily events, maintaining an impeccable level of awareness.</li><li>Demonstrates positive leadership characteristics, which inspire FIVE Tribe members to exceed expectations.</li><li>Adheres to legal requirements regarding fire safety, bomb threats, and health and safety, ensuring a boundary-breaking level of compliance.</li><li>Anticipates and caters to guests' needs, delivering exquisite service that elevates guest satisfaction.</li><li>Strives for top-notch service, embracing the disruptive and visionary approach that makes FIVE an industry-leading lifestyle destination.</li><li>Adheres to FIVE's remarkable brand standards, ensuring a boundary-breaking experience.</li><li>Collaborates with other departments, promoting a positive culture and cultivating a next-level 'vibe at FIVE.'</li><li>Attends required training sessions to stay at the cutting edge of their profession.</li><li>Upholds professional confidentiality, safeguarding FIVE's trade secrets with integrity.</li><li>Maintains a 'FIVE-star' awareness of concierge desk, business center, guest relations, and loyalty club policies and procedures to offer an award-winning experience.</li><li>Executes all tasks efficiently and thoroughly, in line with FIVE's highest expectations.</li></ul> The Team 'FIVERs' are cultured yet chic, confident yet self-effacing, and work hard to play even harder. As a FIVE Tribe member, you'll personify the distinct 'vibe at FIVE' and apply it to create insta-perfect experiences for our guests that keep them coming back for more. An Equal Opportunity Employer FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws.

Front Office Supervisor - FIVE LUXE JBR

Bayut.com

<div>
 
 Bayut &amp; dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.
 
 
 As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Receptionist, you will be the first point of contact for the company and you will provide administrative support. You will handle the flow of people through the business and ensure that all receptionist responsibilities are completed accurately and delivered with high quality and in a timely manner.
 
 
 
 In this role, you will:
 
 
 
 
 Internal &amp; CSR
 
 
 
 In alignment with the HR strategy, this role is responsible for:
 
 <ul>
 <li>
 Creation and driving of calendar for all CSR events throughout the year based on the UN calendar
 </li>
 <li>
 Running recurring HR initiatives and sporting activities
 </li>
 <li>
 Monitor the CSR budget and provide reports
 </li>
 <li>
 Prepare and oversee the execution of office CSR activities
 </li>
 <li>
 Creation of internal communications and publishing them on all organisation channels for UAE and MENA regions
 </li>
 <li>
 Manage the internal Instagram page
 </li>
 <li>
 Ensure all areas of the business have access to non-specific region communications
 </li>
 <li>
 Responsible for sending out SEED communications on all organisation channels
 </li>
 <li>
 Implementation of Sustainable Development Goals in the company (recycling, etc.)
 </li>
 <li>
 Ensure the monthly publication of The Buzz Newsletter
 </li>
 </ul>
 
 
 Lead Receptionist
 
 
 <ul>
 <li>
 Supervise the reception rotation. Ensure there is a cover and representative at all times
 </li>
 <li>
 Cover the reception when required
 </li>
 <li>
 Manage the office sundry replenishment, inc. stationery, refreshments, and other items
 </li>
 <li>
 Report any maintenance issues to the concerned department
 </li>
 <li>
 Delegation and supervision of day to day admin tasks as required
 </li>
 <li>
 Leading the team of receptionists and set KPIs to meet the objectives of HR Operations
 </li>
 <li>
 Motivate and manage the performance of the team
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 A secondary education is required
 </li>
 <li>
 5+ years of experience in a front office handling receptionist responsibility and 1 year in people management
 </li>
 <li>
 At least 2 years of experience within the UAE
 </li>
 <li>
 3+ years in managing events/employee engagement activities
 </li>
 <li>
 Proficient with Microsoft Office Suite, CANVA and using MAC
 </li>
 <li>
 Understanding the importance of employee engagement
 </li>
 <li>
 Proficient with Microsoft excel
 </li>
 <li>
 Fluent English
 </li>
 <li>
 Can perform under pressure and operate in a fast-paced environment
 </li>
 <li>
 A can-do and flexible approach
 </li>
 <li>
 Customer service attitude
 </li>
 <li>
 Friendly and well-spoken
 </li>
 <li>
 Professional and upbeat attitude and appearance
 </li>
 <li>
 Ability to organise, multitask, prioritise, and work under pressure
 </li>
 <li>
 Ability to be resourceful and proactive in dealing with issues that may arise
 </li>
 <li>
 Project Management skills
 </li>
 <li>
 Strong collaborative skills
 </li>
 <li>
 Solid communication skills both written and verbal
 </li>
 
 
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Multicultural environment with over 50 different nationalities
 </li>
 <li>
 Competitive Tax-free Salary
 </li>
 <li>
 Comprehensive Health insurance
 </li>
 <li>
 Annual Air Ticket Allowance
 </li>
 <li>
 Employee discounts at multiple vendors across the emirates
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development
 </li>
 </ul>
 
 #UAEBayut
 
</div>

Receptionist

<div>Company Description 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. 
Job Description<ul><li> 
To be accountable for the smooth operation of each reservation and reception shift</li><li>Maximizing revenue opportunities</li><li>Consistently exceed guest expectations</li><li>Develop a motivated and high performing team, committed to delivering clear goals</li><li>Develop a positive, direct and open relationship with all colleagues</li><li>Management and ownership of LPM&rsquo;s customer relationship initiatives</li><li>To conduct on the job as well as off the job training for the reception team</li><li>To maintain a good presentable composure on the floor at all times</li><li>Support delivery of menu implementation timetable</li><li>Support timely administration of correspondence</li><li>To manage the scheduling of employees in line with varying business levels in order to maximize productivity and minimize payroll costs</li><li>Proactive in highlighting recruitment needs and actively involved in the selection process</li><li>Create user-friendly organized filing systems</li><li>Develop and agree with the General Manager, a calendar of training requirements</li><li>Delivery of a consistent and effective appraisal process</li><li>Identify development needs and opportunities within the department</li><li>Ensure all members of the team, receive, understand and sign their job description</li><li>Pro-active in updating self and colleagues on relevant systems</li><li>Deliver departmental standards of performance and presentation</li><li>Stimulate change, challenge assumption and ways of working to move the business forward</li><li>Develop a positive and direct relationship with all colleagues</li><li>Within the department, instill a culture of pride, ownership and desire to exceed expectation</li><li>Ensure each shift is reviewed and handovers/briefings are carried out</li><li>To liaise with the kitchen and restaurant to enable the delivery of seamless customer service</li></ul> 
Qualifications<ul><li> 
Customer requests, queries or complaints are investigated and administered within 24hrs</li><li>Clear understanding of guest expectations across all members of the department demonstrated by the completion of the skills and standards programmed</li><li>Develop a competent understanding of food, wine and all menus</li><li>Support Manager by being flexible and co-operative in the pursuit of departmental and restaurant goals</li><li>Leadership skills</li><li>Excellent reading, writing and oral proficiency in English</li><li>Well-presented and professionally groomed at all times</li><li>Strong interpersonal skills and able to establish a good rapport with guests</li><li>Possess full knowledge of restaurant&rsquo;s seating/table plan</li><li>Computer knowledge (Microsoft Excel, Word, Powerpoint)</li></ul></div>

Head Hostess

Accor Hotels

Overview Company Description"Why work for Accor?"We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! We are Heartists"Heartist" describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.Life in MövenpickThe Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.We enable our guests to Savour the flavor of life, balancing small indulgence with what's good for them- and good for the world. The Role The Role<ul><li>Under the guidance and supervision of the Front Desk Manager and / or the Night Manager, and within the limits of the established Accor and OSM (Operational Standards Manual), his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.</li><li>Must be thoroughly familiar with all Mövenpick corporate and local Operational Standards and ensure they are followed. He / She is responsible for supervising the operations at the front desk according to our hotel standards in order to ensure guest satisfaction under the control of the Rooms Division Manager in the accomplishment of their objectives. Must assist in accomplish obligations and goals as outlined below:</li></ul>Key Deliverables and ResponsibilitiesPlanning & Organizing:<ol><li>Coordinating purchasing for the front office departments with the finance team as per the hotel procedures</li><li>Plan and coordinate all move in and move out activity with and relevant departments</li><li>Adhere to and monitor departmental operating expenses as per departmental budget and forecast.</li><li>Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.</li></ol>Operations:<ol><li>Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.</li><li>Announce VIP rooms to Housekeeping and F&B departments</li><li>Ensure VIP rooms are ready, checked and all in order prior arrival</li><li>Attend management morning briefing if needed/requested</li><li>Take responsibility of your shift & handle situations, ensure that reception team on shift is looked after and helped if needed</li><li>Register and process check in for all arrivals</li><li>Conduct daily briefing & ensure IQ standard is followed</li><li>Perform Check in & Check Out at the reception</li><li>Be part & lead in success of Circle M enrolment and assist to achieve the hotel target</li><li>Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target</li><li>Check online comments (TripAdvisor, etc.) and investigate issues then report to the manager</li><li>Ensure guest comments are investigated and reply back to guest accordingly</li><li>Assist in achieving Trust You targets</li><li>Attend guest requests and take action accordingly</li><li>Handle guest complaints and take action immediately to ensure satisfaction is delivered</li><li>Assist Hotel Manager on Duty when/if required</li><li>Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests' departure.</li><li>Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li><li>Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Check Paymaster daily and give feedback RDM with action taken</li><li>Encourage rooms & breakfast upselling daily to the team and share result and feedback</li><li>Check Hotel situation, occupancy, functions, groups, MIPs</li><li>File daily reception report and documents systematically.</li><li>Give a proper training & induction for all new reception joiners and ensure Opera V9 is the PMS used in training</li><li>Maintain daily courtesy call sheet and share feedback/action with the manager</li><li>Attend Credit meeting when requested</li><li>Attend Revenue meetings when requested.</li><li>At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.</li><li>To effectively handle all guest complaints concerning the Front Office in co-ordination with the Rooms Division Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager.</li><li>Other duties as assigned.</li><li>Perform duties in a manner that respects Mövenpick Hotels & Resorts' Core Behaviours which are Trust, Relationship, Entrepreneurship and Drive.</li><li>Assist in Task Force Teams for new openings</li><li>Carry out any other reasonable task (which may not be stated here) as requested.</li><li>Attend and chair the daily briefings</li></ol>Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:<ul><li>Ensure proper care of all equipment and furniture entrusted for Heartists use.</li><li>Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.</li><li>Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.</li><li>Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Accor program (saving energy, recycling, sorting waste etc).</li><li>Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.</li><li>Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.</li><li>Does not disclose any financial information or any other information of the Accor Hotels.</li></ul>Our ValuesOur values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group's success worldwide.Guest PassionWe obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.Sustainable PerformanceWe believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.RespectWe are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.Spirit of ConquestOur guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.TrustHospitality is a team sport, and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.InnovationWe dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and Qualifications Diploma or Degree in Hotel Management Additional Information Strong interpersonal and problem solving abilities Fluency in English and Arabic, additional languages are a plus

Sorbet Polyclinic

Role Summary The RN &amp; Clinical Coordinator ensures smooth and efficient clinical operations while also providing hands on nursing and wellness services. She supports nursing, reception, patient experience pathways, documentation, clinical flow, and has DHA compliance oversight. She plays a part in ensuring the clinic functions at a premium standard at all times. Must be fluent in English, have a strong service mindset and excellent clinical competence in IV therapy/ aesthetic procedures and regenerative interventions.Nursing and Wellness Services<ul><li>Perform IV therapy &amp; regenerative wellness procedures as part of routine RN duties</li><li>Work as a RN in the clinic as well as within the home care segment</li><li>Attend VIP clients for their services in clinic as well as via the home care department</li><li>Support physicians during procedures during high volume clinic days as dermatology appointed nurse</li><li>Step into full time nursing rotation during sick leave/ vacation gaps</li><li>Maintain patient safety and comfort while delivering high standard care</li><li>Ensure treatment areas are prepared, stocked, and ready at all times</li></ul>Team Coordination<ul><li>Oversee Head Nurse and Reception Supervisor in daily execution of tasks</li><li>Monitor performance, professionalism, grooming standards, and workflow discipline</li><li>Ensure team cooperation, smooth communication, and strong internal culture, lead by example</li><li>Assist the Head Nurse and the Reception Supervisor with scheduling support when needed for balanced patient flow</li></ul>DHA Compliance Oversight (Supporting Head Nurse &amp; Medical Director)<ul><li>Monitor compliance processes and documentation across clinical and reception areas</li><li>Ensure reception documentation meets DHA standards (registration, consent, notes)</li><li>Support Head Nurse and Medical Director during inspections or licensing checks</li><li>Oversee that the Head Nurse conducts quarterly compliance audits</li><li>Review patient documentation weekly to ensure accuracy and completeness</li><li>Maintain SOP alignment with DHA standards and escalate gaps to Medical Director and management team</li></ul>Reception Oversight and Customer Journey<ul><li>Work closely with the Reception Supervisor to ensure smooth work flow</li><li>Ensure consents, IDs and mandatory personal information are captured correctly in the EMR</li><li>Monitor waiting time experience, escalation handling, VIP patient requirements</li><li>Improve operational flow by identifying service gaps</li></ul>Operations and Clinic Coordination<ul><li>Ensure readiness of clinic operations, room prep, equipment availability, consumable control</li><li>Coordinate with housekeeping team and driver for operational support</li><li>Assist with procurement communication for stock levels and medical consumables, ensure that Head Nurse and Reception Supervisor submits material requests aligned with clinic protocols</li><li>Make sure that incident reports are being filled out in a timely manner and sent to management as soon as possible</li><li>Oversee the compliance of logbooks, checklists, escalation notes, daily handovers</li></ul>Training and Staff Files Induction training will be conducted by CEO/ HR/ Medical Director/ GP Wellness etc. The Clinical Coordinator will:<ul><li>Ensure training is completed, documented, signed off, and filed in the staff folder</li><li>Maintain updated staff competency and compliance folders (support Head Nurse)</li><li>Track missing documents, renewals, or expired credentials and escalate accordingly (support Head Nurse)</li><li>Maintain onboarding/ refresher compliance checklists</li></ul>Quality and Audit Responsibilities Infection control audits and monitoring remain the responsibility of the Head Nurse. The RN &amp; Clinical Coordinator instead leads:<ul><li>Documentation audits</li><li>Customer journey experience audits</li><li>Professionalism &amp; grooming checks</li><li>Service quality &amp; patient experience scoring</li><li>SOP adherence and operational implementation checks</li></ul>Reporting and Deliverables to CEO The RN &amp; Clinical Coordinator will provide reports such as: Weekly<ul><li>Brief clinical operations summary, team effort, compliance and escalations (if any)</li><li>Workforce updates (attendance, leave, concerns)</li><li>Issues/ complaints that require leadership intervention, urgent issues should be reported to management immediately</li><li>Actively participates in weekly clinic meetings held by the CEO, prepares and presents new updates to the team and presents findings from completed audits</li></ul>Monthly<ul><li>Full operational audit report (documentation + workflow + customer journey)</li><li>Summary of clinical improvements/ trends</li><li>Report of renewal deadlines and staff file compliance should be shared with CEO and HR</li><li>Observation and action list for the clinic</li></ul>Standing Expectations<ul><li>Attend weekly meetings with CEO and/or full management meetings.</li><li>Attend compliance review or DHA preparation sessions</li><li>Maintain high professional grooming and communication standards</li><li>Keep updated with new circulars from DHA on a weekly basis</li></ul>Qualifications<ul><li>BSN / Registered Nurse with active DHA license</li><li>Experience in wellness/ IV therapy/ aesthetic nursing preferred</li><li>Fluent in English</li><li>Proficient computer skills (Excel, Word, data entry and clinical documentation systems) with the ability to create and maintain audits, checklists and operational reports</li><li>Highly professional appearance, communication &amp; behaviour</li><li>Strong operational mindset, ownership attitude &amp; teamwork ability</li></ul>Job Type: Full-timePay: From AED12,500.00 per monthWork Location: Remote

RN / Clinical Coordinator

Sheraton Grand Hotel, Dubai

<div>
 
 
 POSITION PURPOSE
 
 
 
 To welcome guests and answer all enquiries observing set standards and with patience. Have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time. To ensure that all operational procedures, codes of conduct and standards of appearance as laid down by the Spa Supervisor are implemented and adhered to by all reception staff. To organize scheduling and maximize use of time within the diary.
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 <ul>
 <li>
 To ensure a warm friendly welcome to all clientele at all times.
 </li>
 <li>
 To co-ordinate guests consultation records with the Therapists.
 </li>
 <li>
 Ensure that all relevant spa staff receive a print out of their daily schedule.
 </li>
 <li>
 To adhere to an agreed reporting system on a timely basis.
 </li>
 <li>
 To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day&rsquo;s work.
 </li>
 <li>
 Complete daily opening procedures and check lists per relevant area daily.
 </li>
 <li>
 Schedule reservations of Spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.
 </li>
 <li>
 To organize scheduling to maximize use of time and profitability whilst ensuring that the client&rsquo;s needs are of first importance.
 </li>
 <li>
 Assist with administration duties such as, purchasing, receiving and inventory reporting.
 </li>
 <li>
 To give the clientele the best possible service, and make the client feel important.
 </li>
 <li>
 To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
 </li>
 <li>
 To ensure that all administrative procedures run professionally.
 </li>
 <li>
 To supervise and conduct the safety of users and equipment in the spa and receive training to ensure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the spa.
 </li>
 <li>
 To recognize the importance of &lsquo;sales&rsquo; in every aspect of their role.
 </li>
 <li>
 To have full retail knowledge of products and prices charged.
 </li>
 <li>
 Must attend all training courses as deemed necessary by the Spa Supervisor.
 </li>
 <li>
 To participate in training and personal development programs within the Spa Department.
 </li>
 <li>
 To perform any other duties deemed reasonable by Management.
 </li>
 <li>
 To be responsible for preparing the reception for the next shift. Ensuring all messages have been passed on before leaving and that adequate supplies of all public information material are available.
 </li>
 </ul>
 
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 
 <ul>
 <li>
 Must be able to assist guests with inquiries
 </li>
 <li>
 Must be able to speak and write in English
 </li>
 <li>
 Must be able to speak and write in a language any other than English
 </li>
 <li>
 Must have proven track record in Spa and Fitness industry for at least 5 years
 </li>
 <li>
 Must have good understanding of marketing
 </li>
 <li>
 Must have strong knowledge of budgeting and forecasting
 </li>
 <li>
 Must have strong sales skills to drive memberships
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Totally embrace the philosophy of guest and customer service and owns the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of our customers;
 </li>
 <li>
 Are detail oriented;
 </li>
 <li>
 Thrive on pride of work and its product;
 </li>
 <li>
 Play as a team to achieve common goals;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have a strong ability to learn skills, retain and demonstrate learning;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 
 EDUCATION
 
 
 
 Bachelor degree required.
 
 
 
 
 
 
 PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE
 
 
 
 (Ability to lift, standing during shift, sitting most of shift, etc.)
 
</div>

SPA Receptionist

Explore 534+ Reception supervisor in Dubai this December. Find roles across top companies and apply now to boost your career.

534 reception supervisor jobs IN Dubai

Front Office Supervisor

Front Office Supervisor - FIVE LUXE JBR

Receptionist

Head Hostess

Front Office Supervisor

RN / Clinical Coordinator

SPA Receptionist