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consumer response specialist

recruitment specialist

<div>
 
 
 We're Hiring: Recruitment Specialist (International Recruitment)
 
 
 
 Are you passionate about connecting top talent with global career opportunities?
 
 
 We're looking for a
 
 Recruitment Specialist
 
 to join our team and support national and international hiring. If you have experience in end-to-end recruitment and enjoy working in a dynamic, fast-paced environment, we'd love to hear from you.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage the full recruitment lifecycle for local and international hiring.
 </li>
 <li>
 Source and attract qualified candidates across European markets.
 </li>
 <li>
 Create and publish job advertisements.
 </li>
 <li>
 Screen CVs and conduct initial interviews.
 </li>
 <li>
 Assess candidates' language, technical, and interpersonal skills.
 </li>
 <li>
 Coordinate online assessments, interviews, and selection activities.
 </li>
 <li>
 Support international candidates with the relocation process.
 </li>
 <li>
 Partner with internal stakeholders to ensure timely and high-quality hiring.
 </li>
 <li>
 Maintain accurate recruitment records and ensure compliance with company policies and GDPR.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree.
 </li>
 <li>
 Fluent English.
 </li>
 <li>
 
 Minimum 2 years of recruitment experience is a must.
 
 </li>
 <li>
 International recruitment experience is an advantage.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, Word, and PowerPoint).
 </li>
 <li>
 Strong communication, organizational, and interpersonal skills.
 </li>
 <li>
 Results-driven, adaptable, and able to thrive in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Competitive salary.
 </li>
 <li>
 Medical and social insurance.
 </li>
 <li>
 Transportation provided.
 </li>
 <li>
 Career growth and development opportunities.
 </li>
 <li>
 Exposure to international recruitment and global stakeholders.
 </li>
 <li>
 A collaborative and dynamic work environment.
 </li>
 </ul>
</div>

Recruitment Specialist

Beside Group

<div>
 
 Beside Group is one of the biggest Retail chains in the Middle East. We have a strong family taking care of the Premium brands like
 
 Diesel, Fred Perry, Pinko, Scotch
 
 &amp;
 
 Soda, Puma, Geox, Longchamp
 
 and
 
 Aape
 
 .
 
 
 
 
 
 Our success is powered by our people. Our culture is what makes Beside a fun and rewarding place to work. We encourage our employees to act like entrepreneurs and we are always seeking new ways to amaze the customer
 
 
 
 
 
 
 
 
 
 
 Talent Acquisition Specialist - Cairo
 
 
 
 
 A Talent Acquisition Specialist is a professional responsible for sourcing, attracting, and interviewing prospective employees to find the perfect match for a company&rsquo;s long-term goal
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Provide input to ensure that teams consist of diverse, qualified individuals
 </li>
 <li>
 Ensure that staffing needs are being met with a long-term strategy in mind
 </li>
 <li>
 Devise and implement sourcing strategies, such as an employer branding initiative, to build pipelines for potential applicants
 </li>
 <li>
 Create and implement end-to-end hiring processes to ensure a positive experience for candidates
 </li>
 <li>
 Coordinate with hiring managers to identify staffing needs and candidate selection criteria
 </li>
 <li>
 Source applicants through online channels, such as LinkedIn and other professional networks
 </li>
 <li>
 Create job descriptions and interview questions that reflect the requirements for each position
 </li>
 <li>
 Compile lists of most-suitable candidates by assessing their CVs, portfolios, and references
 </li>
 <li>
 Organize and attend job fairs and recruitment events to build a strong candidate pipeline
 </li>
 <li>
 Maintain records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders
 </li>
 </ul>
 
 
 
 
 
 Required skills and qualification:
 
 
 <ul>
 <li>
 1 to 3 years of experience in a talent acquisition or similarrole
 </li>
 <li>
 Experience in full-cycle recruiting, using various interview techniques and evaluation methods
 </li>
 <li>
 Proficiency with social media, CV databases, and professional network
 </li>
 <li>
 Experience in using LinkedIn Talent Solutions to proactively source candidates
 </li>
 <li>
 Proficiency in documenting processes and keeping up with industry trends
 </li>
 <li>
 Excellent interpersonal and communication
 </li>
 </ul>
 
 
 
 
 
 Preferred skills and qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (or equivalent) in human resources management or similar field
 </li>
 <li>
 Knowledge of applicant tracking systems
 </li>
 <li>
 Professional credential, such as HR Certification Institute
 </li>
 </ul>
</div>

Talent Acquisition Specialist

<div>
 At EY, we are committed to helping you shape your future with confidence. Here, you&rsquo;ll grow in a globally connected powerhouse of diverse teams and take your career wherever you aspire it to go.
 
 
 Join EY and help us build a better working world.
 
 
 
 The Opportunity
 
 
 
 As a valued member of the MENA Experienced Hire Recruitment team, you will play a critical role in delivering a best‑in‑class hiring experience while supporting the growth of one or more business units.
 
 
 In this role, you will operate with autonomy as a strategic partner to stakeholders&mdash;advising on best practices, defining sourcing strategies, and shaping recruitment approaches to attract top talent across the region. You will influence talent decisions, enhance recruitment processes, and contribute to EY&rsquo;s continued growth.
 
 
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage the end-to-end recruitment process for assigned business areas, ensuring an exceptional candidate experience and high-quality service to stakeholders.
 </li>
 <li>
 Serve as a strategic talent advisor by providing insights on talent availability, market intelligence, compensation trends, and candidate expectations.
 </li>
 <li>
 Strengthen stakeholder engagement by building and maintaining trusted relationships with hiring managers and business leaders.
 </li>
 <li>
 Develop targeted recruitment plans, innovative sourcing strategies, and high-quality candidate pipelines for both generalist and specialist skill sets.
 </li>
 <li>
 Drive stakeholder participation throughout the hiring process while ensuring alignment with EY&rsquo;s diversity, equity, and inclusion objectives.
 </li>
 <li>
 Regularly assess sourcing channels and leverage data, analytics, and market insights to refine recruitment strategies and strengthen hiring outcomes.
 </li>
 <li>
 Utilize EY&rsquo;s AI‑enabled recruitment and automation tools to enhance screening accuracy, streamline shortlisting, and support data‑driven decision-making.
 </li>
 <li>
 Build and maintain strong relationships with external agencies, talent networks, and professional communities to support candidate identification.
 </li>
 <li>
 Support initiatives such as referral programs, talent pooling, and proactive pipelining to ensure a strong flow of quality candidates.
 </li>
 <li>
 Manage discussions, negotiation processes, and smooth candidate closures with relevant stakeholders.
 </li>
 <li>
 Contribute to ongoing improvements of recruitment processes, tools, and frameworks to enhance efficiency and the overall hiring experience.
 
 
 </li>
 </ul>
 
 Skills And Attributes For Success
 
 
 
 <ul>
 <li>
 Approximately 3+ years of recruitment experience, ideally within a professional services environment.
 </li>
 <li>
 Strong expertise in end‑to‑end recruitment, including sourcing and hiring talent up to Director level through multiple channels (internal systems, networks, headhunting, referrals, etc).
 </li>
 <li>
 Demonstrated ability to manage stakeholders effectively, with strong communication and relationship‑building skills.
 </li>
 <li>
 A strategic and analytical mindset, with the ability to use data, insights, and market intelligence to guide recruitment decisions.
 </li>
 <li>
 Ability to coach or support junior recruiters and contribute to team capability building.
 </li>
 <li>
 Strong problem‑solving skills, a continuous improvement mindset, and a passion for innovation in talent acquisition.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 At EY, we equip you with future-focused capabilities and world-class experiences. We empower your development in a flexible, inclusive, and diverse environment&mdash;supported by globally connected teams and meaningful opportunities to grow your career.
 
 
 If you're ready to shape your future with confidence, we encourage you to apply today.
 
 
 To support an equitable recruitment experience, please inform us as early as possible if you require any disability-related adjustments or accommodation.
 
 
 
 About EY
 
 
 
 EY is building a better working world by creating long-term value for clients, people, and society. Enabled by
 
 data, AI, and advanced technologies
 
 , EY teams help organizations address their most important challenges and shape the future with confidence.
 
 
 With a globally connected, multidisciplinary network across assurance, consulting, tax, strategy, and transactions, EY operates in more than
 
 150 countries and territories
 
 , bringing sector insights and deep capabilities to drive meaningful impact
</div>

Experienced Hire Recruiter - Cairo

Click Group

Location: Nasr City, Cairo, Egypt (On-site) Reports to: HR Manager Company: Click Group (Click ITS) Years of Experience: 2 – 3 YearsAbout Click GroupSince our establishment in 1999, Click ITS has grown into one of the largest IT infrastructure and solution providers in Egypt. We are a market leader in Networking, Servers, Virtualization, Security Solutions, and Data Center infrastructure. As we continue to expand our footprint, we are looking for a strategic Senior Talent Acquisition Specialist to join our headquarters in Nasr City and lead our most aggressive hiring phase yet .The RoleThis is not just a "CV screening" role. We need a hunter who understands the IT distribution and systems integration landscape in Egypt.As a TA Specialist, you will act as a strategic partner to our Technical Directors and Sales Managers. You will be responsible for closing niche technical roles (CCIE, VCP, Pre-sales Engineers) while simultaneously managing volume hiring for our retail sales force and support teams.Key Responsibilities1. End-to-End Recruitment (Tactical &amp; Strategic)<ul><li>Niche Technical Hiring: Lead the search for Network Engineers, Security Architects, Virtualization Specialists, and Pre-sales Consultants. You must know where these candidates hide and how to speak their language.</li><li>Volume Hiring: Manage high-volume recruitment cycles for IT Support, Call Center agents, and Retail Sales staff.</li><li>Pipeline Management: Proactively build talent pools for hard-to-fill certifications (e.g., Cisco, Fortinet, VMware) before the requisition is opened.</li></ul>2. Sourcing &amp; Headhunting<ul><li>Move beyond standard job posts. Utilize LinkedIn Recruiter, Egydata, Wuzzuf, and niche tech communities to headhunt passive talent.</li><li>Implement employee referral programs to leverage the existing network of our 200+ employees.</li></ul>3. Stakeholder Management<ul><li>Act as a consultant to hiring managers. Challenge unrealistic requirements and educate them on market realities (salary benchmarks and availability of specific certifications in Egypt).</li><li>Facilitate technical assessments and coordinate panel interviews with C-level executives.</li></ul>4. Candidate Experience &amp; Employer Branding<ul><li>Champion a world-class candidate experience, ensuring every applicant, whether hired or not, respects the Click brand.</li><li>Represent Click at university career fairs and industry events to promote our employer brand.</li></ul>5. Data &amp; Reporting<ul><li>Provide weekly metrics on Time-to-Hire, Cost-per-Hire, and Source Effectiveness to the HR Manager.</li></ul>Key Competencies &amp; Skills<ul><li>IT Literacy: You don't need to code, but you must know the difference between a Switch, a Router, a Firewall, and a Server. You must be able to screen a CV for "CCNA" vs "CCNP" accurately.</li><li>Agility: The IT market moves fast. We need someone who can shortlist a candidate for an urgent project within 24 hours.</li><li>Negotiation: Strong skills in salary negotiation and offer rollouts, balancing candidate expectations with company budget.</li><li>English Proficiency: Excellent command of English (Written &amp; Spoken) as we deal with multinational vendors .</li></ul>Qualifications &amp; Requirements<ul><li>Experience: 4 to 7 years of experience in Talent Acquisition, specifically within Egypt’s IT, Software, or Systems Integration sector.</li><li>Education: Bachelor’s degree in Business Administration, Psychology, or any relevant field.</li><li>Tools: Proficiency with HRIS/ATS systems and Microsoft Excel (for reporting).</li></ul>Why Join Click Group?<ul><li>Market Leader: Work with one of the biggest names in IT distribution in Egypt .</li><li>Impact: Directly influence the quality of the technical teams that build Egypt's digital infrastructure.</li><li>Stability: A stable, established group (founded in 1999) that offers the security of a large corporation but the agility of a growing firm .</li></ul>

EFS Facilities Services Group (EFS)

<div>
 
 About EFS
 
 
 
 Established in 2001,
 
 EFS
 
 Group is a global leader in integrated facilities management services with 75 service lines under 15 business verticals, and operations across 23 international markets. Creating sustainable value for clients and communities, the group delivers disruptive solutions that cater to some of the industry&rsquo;s most complex needs, spanning sectors including infrastructure and security as well as hospitality and leisure. Home to 25,000 employees from different cultural and professional backgrounds across 30-plus offices,
 
 EFS
 
 prioritises embracing and empowering its workforce.
 
 
 
 EFS
 
 is an ISO-certified, award-winning, and credible choice among multinational companies, and government agencies as well as maintaining its reputation and trust working with 500 fortune companies.
 
 
 
 EFS
 
 Group is a people-first organization that prioritizes employee well-being and fosters a diverse, inclusive work environment for career advancement through tailored learning and development programs. With a focus on client retention, innovation, and digital transformation,
 
 EFS
 
 Group is a trusted and agile facilities management services provider, offering a comprehensive portfolio of solutions, including technical operations, maintenance, soft services, and sustainability initiatives. Our commitment to excellence, compliance, and delivering maximum value to clients and stakeholders sets us apart in the global facilities management industry.
 
 
 
 Purpose of the role:
 
 
 
 The purpose of the Talent Acquisition Executive role is to strategically identify, attract, and acquire top-tier talent for the organization. This involves developing and implementing effective recruitment strategies, building strong candidate pipelines, and collaborating with hiring managers to meet the organization's workforce needs. The Talent Acquisition Executive plays a crucial role in ensuring the acquisition of skilled and qualified professionals, contributing to the overall success and growth of the company.
 
 
 
 The role includes but is not limited to:
 
 
 
 
 Strategic Recruitment:
 
 
 
 <ul>
 <li>
 Develop and implement effective talent acquisition strategies aligned with organizational goals
 </li>
 <li>
 Collaborate with hiring managers to understand staffing needs and priorities
 </li>
 <li>
 Identify suitable recruitment channels for reaching high-caliber candidates
 </li>
 <li>
 Utilize assessment tools and techniques to evaluate candidates' suitability for roles
 </li>
 <li>
 Coordinate with local and overseas recruitment agencies to fill vacancies and provide workforce solutions
 </li>
 <li>
 Create and publish recruitment advertisements through various media
 </li>
 <li>
 Develop job descriptions for new and existing positions
 </li>
 <li>
 Ensure compliance with Talent Acquisition Business processes, SOPs, and guidelines
 </li>
 <li>
 Screen resumes/CVs and applications to shortlist candidates for further evaluation
 </li>
 <li>
 Screen CVs using diverse methods and forward them to department heads for shortlisting
 </li>
 <li>
 Contact shortlisted candidates to assess their availability, discuss salary expectations, and arrange interviews
 </li>
 <li>
 Promote and champion diversity and inclusion initiatives within the recruitment process
 </li>
 <li>
 Implement strategies to attract a diverse range of candidates
 </li>
 <li>
 Gather visa processing documents from selected candidates, including attested qualifications, passport materials, and visa copies
 
 
 </li>
 </ul>
 
 Objectives:
 
 
 
 <ul>
 <li>
 Source, identify, and attract qualified candidates through various channels
 </li>
 <li>
 Foster relationships with potential candidates for long-term engagement
 </li>
 <li>
 Achieve timely fulfillment of vacancies with suitable candidates
 </li>
 <li>
 Understand manpower requirements for new projects and collaborate with operations for mobilization schedules
 </li>
 <li>
 Build and maintain a strong talent pool for current and future staffing needs
 </li>
 <li>
 Stay updated about recruitment trends and best market practices
 </li>
 <li>
 Ensure compliance with all relevant labor laws and regulations during the recruitment process
 </li>
 <li>
 Stay updated on industry best practices and incorporate them into the talent acquisition strategy
 
 
 </li>
 </ul>
 
 Task Management:
 
 
 
 <ul>
 <li>
 Maintain an up-to-date in-house CV database
 </li>
 <li>
 Maintain accurate and up-to-date records of candidate interactions in the Applicant Tracking System (ATS)
 </li>
 <li>
 Generate regular reports on recruitment metrics, including time-to-fill and source effectiveness
 </li>
 <li>
 Adhere to the approval matrix when issuing the offer letter to the candidate
 </li>
 <li>
 Analyze data to identify areas for improvement in the recruitment process
 </li>
 <li>
 Generate recruitment reports as needed
 
 
 </li>
 </ul>
 
 Data Management and Compliance:
 
 
 
 <ul>
 <li>
 Share new joiner information with relevant departments
 </li>
 <li>
 Handle confidential and sensitive information discreetly
 </li>
 <li>
 Ensure compliance with local labor laws and regulations
 </li>
 <li>
 Adhere to all organizational processes and procedures, including HR, HSEQ, Finance, IT, Procurement, and Operations, while ensuring compliance with local labor laws and regulations
 
 
 </li>
 </ul>
 
 Result Areas
 
 
 
 
 Result Area
 
 
 
 
 Performance Indicator
 
 
 
 Operational Excellence
 
 
 Timely Hiring (SLA Adherence).
 
 
 ORC Module Utilization (100%).
 
 
 Reduce external hire costs.
 
 
 Efficient Sourcing Strategy Implementation.
 
 
 Strategic Talent Management
 
 
 Global Talent Pool Strategy Development.
 
 
 Cost Optimization in Recruitment.
 
 
 Legal and Regulatory Compliance.
 
 
 Talent and People Excellence
 
 
 Diversity Recruitment Achievement.
 
 
 Vacancy Reduction.
 
 
 Sourcing Channel Effectiveness.
 
 
 High Job Offer Acceptance Rate.
 
 
 New Hire Retention Improvement.
 
 
 Employee Experience Enhancement
 
 
 Candidate Journey Definition and Enhancement.
 
 
 Overall Candidate Satisfaction Improvement.
 
 
 Enhanced Protocols Implementation.
 
 
 
 Qualification / Experience
 
 
 
 Education
 
 
 <ul>
 <li>
 Minimum bachelor&rsquo;s degree in HR, or relevant business qualification
 </li>
 <li>
 Professional certification is an advantage
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 3-5 years in recruitment, preferably within an FM or engineering industry
 
 
 </li>
 </ul>
 Knowledge &amp; Key Skills
 
 
 <ul>
 <li>
 Effectively communicates with both hiring managers and candidates
 </li>
 <li>
 Proficient in using MS Excel, MS Word, MS Access, MS PowerPoint, and overall MS Office
 </li>
 <li>
 Fluent in spoken and written English
 </li>
 <li>
 Maintains a professional and polished appearance
 </li>
 <li>
 Manages HR-related paperwork and filing
 </li>
 <li>
 Ensures compliance with relevant labor laws and regulations
 </li>
 <li>
 Applies creative and equitable problem-solving, leading by example
 </li>
 <li>
 Provides exceptional customer service to internal and external stakeholders
 </li>
 <li>
 Utilizes diverse recruitment channels to attract high-caliber candidates
 </li>
 <li>
 Understands assessment tools and techniques for evaluating candidate suitability
 </li>
 <li>
 Stays aware of recruitment trends, best market practices, and industry dynamics
 </li>
 <li>
 Incorporates diversity and inclusion initiatives in the recruitment process
 </li>
 <li>
 Familiarity with visa processing documentation and related legal aspects
 
 
 </li>
 </ul>
 
 Stakeholder Engagement &amp; Job Context
 
 
 
 
 Stakeholder Engagement
 
 
 
 
 External
 
 
 
 
 Internal
 
 
 
 Candidates
 
 
 GM &ndash; Human Resources
 
 
 Recruitment Agencies
 
 
 Manager Operations, All Managers
 
 
 Govt. Relation Team
 
 
 
 Job Context:
 
 Indoor, mostly sitting, travel, ergonomic hazards
 
 
 
 Functional Competencies
 
 
 
 
 Functional Competencies
 
 
 
 
 Minimum Level of Proficiency (Scale of 1-5)
 
 
 
 <ul>
 <li>
 1 being minimum and 5 being maximum
 
 
 </li>
 </ul>
 Digital Integration
 
 
 4
 
 
 Team Collaboration
 
 
 3
 
 
 Emotional Intelligence
 
 
 3
 
 
 Organizational Skills
 
 
 3
 
 
 Data Security
 
 
 3
 
 
 Client Focused Delivery
 
 
 4
</div>

Talent Acquisition Specialist – Egypt

Future Group Language Solutions

<div>
 We're Hiring:
 
 HR Specialist Restaurant (Area)
 
 
 
 Location: Cairo, Egypt
 
 
 Department: Human Resources
 
 
 Industry: Restaurant Chain / Food &amp; Beverage
 
 
 We are hiring on behalf of a leading restaurant chain seeking an experienced HR Specialist (Area) to support and manage HR operations across multiple branches. The ideal candidate will play a key role in employee relations, recruitment, performance management, and ensuring compliance with company policies and labor regulations.
 
 
 
 Role Overview
 
 
 
 The HR Specialist (Area) will be responsible for overseeing HR activities across assigned branches, acting as a business partner to operations teams, and ensuring smooth execution of HR processes that support organizational goals and employee engagement.
 
 
 
 Key Responsibilities
 
 
 
 Support day-to-day HR operations across multiple restaurant branches
 
 
 Manage recruitment and onboarding activities for assigned locations
 
 
 Handle employee relations issues and provide HR guidance to managers
 
 
 Monitor attendance, leave management, and employee records
 
 
 Ensure compliance with labor laws, company policies, and HR procedures
 
 
 Support performance management and employee development initiatives
 
 
 Conduct branch visits and provide HR support to operational teams
 
 
 Assist in resolving workplace conflicts and employee concerns
 
 
 Prepare HR reports and maintain accurate employee documentation
 
 
 Contribute to employee engagement and retention initiatives
 
 
 
 Requirements
 
 
 
 Bachelor's degree in Human Resources, Business Administration, or a related field
 
 
 3&ndash;5 years of HR experience, preferably within the Restaurant, Hospitality, Retail, or F&amp;B industry
 
 
 Strong knowledge of Egyptian Labor Law and HR best practices
 
 
 Experience supporting multiple branches or operational sites is highly preferred
 
 
 Excellent communication and interpersonal skills
 
 
 Strong organizational and problem-solving abilities
 
 
 Ability to work in a fast-paced environment and manage multiple priorities
 
 
 
 What We Offer
 
 
 
 Competitive salary package
 
 
 Career growth opportunities within a leading restaurant chain
 
 
 Dynamic and collaborative work environment
 
 
 Exposure to multi-site HR operations
 
 
 Professional development and learning opportunities
</div>

HR Specialist Restaurant

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title: HR &amp; Administration Assistant
 
 
 
 
 Reports To:
 
 HR/ Admin Operations SV (dotted line to HRBP for governance alignment)
 
 
 
 Functional Partnership:
 
 Relevant Market / BU
 
 
 
 Function:
 
 HR/ Administration
 
 
 
 Location:
 
 6th October, Industrial Zone, Giza, Egypt.
 
 
 
 Grade:
 
 Hay
 
 
 
 
 
 
 Operating Context
 
 
 
 
 
 
 The HR/ Administration Assistant operates within a structured HR operating model supporting:
 
 <ul>
 <li>
 HR Operations execution
 </li>
 <li>
 Commercial and Factory administrative coordination
 </li>
 <li>
 Office and facility management
 </li>
 <li>
 Government documentation support
 </li>
 </ul>
 
 The role functions within a regulated, cost-disciplined, multi-department environment requiring:
 
 <ul>
 <li>
 High coordination discipline
 </li>
 <li>
 Documentation accuracy
 </li>
 <li>
 Facility and office control standards
 </li>
 <li>
 Confidential handling of employee data
 </li>
 <li>
 Alignment to enterprise governance and reporting systems
 </li>
 </ul>
 
 The role is an enabling function and does not carry workforce governance authority.
 
 
 
 
 
 
 Job Purpose
 
 
 
 
 
 
 The HR Administration Assistant provides structured administrative, documentation, coordination, and facility support to the HR Operations SV.
 
 
 The HR Admin Assistant supports the Human Resources function by handling personnel administration, employee records, and day-to-day HR operations, in addition to general administrative and office management tasks. The role ensures smooth office operations while maintaining compliance with labour laws, internal policies, and governance frameworks.
 
 
 
 
 
 The role ensures:
 
 <ul>
 <li>
 Smooth office operations
 </li>
 <li>
 Accurate documentation handling
 </li>
 <li>
 Timely processing of administrative transactions
 </li>
 <li>
 Structured meeting and travel coordination
 </li>
 <li>
 Compliance with internal policies and regulatory requirements
 </li>
 </ul>
 
 The role may support HR Operations during overflow periods under direct supervision and within defined authority limits.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 A. Administrative &amp; Office Coordination
 
 
 <ul>
 <li>
 Manage office supplies, pantry, equipment inventory, and vendor coordination
 </li>
 <li>
 Raise purchase requests and follow up on Purchase Orders (POs) with procurement.
 </li>
 <li>
 Ensure proper documentation of approvals and audit traceability
 </li>
 <li>
 Oversee office administration tasks (supplies, maintenance, vendors, etc.).
 </li>
 <li>
 Coordinate with service providers (cleaning, security, facility management).
 </li>
 <li>
 Support office events, meetings, and logistics.
 </li>
 <li>
 Maintain administrative records and contracts with vendors.
 </li>
 <li>
 Ensure smooth day-to-day office operations.
 </li>
 </ul>
 
 
 
 
 
 B. Documentation &amp; Filing Control
 
 
 <ul>
 <li>
 Maintain organized, secure filing systems for administrative and HR-related documentation (hard &amp; soft copies).
 </li>
 <li>
 Ensure documentation complies with retention standards and internal policy
 </li>
 <li>
 Maintain confidentiality and data protection discipline
 </li>
 <li>
 Maintain and update employee files
 </li>
 <li>
 Handle onboarding documentation (contracts, forms, social insurance, etc.).
 </li>
 <li>
 Manage employee records, including promotions, transfers, and terminations.
 </li>
 <li>
 Ensure compliance with local labor laws and internal regulations.
 </li>
 <li>
 Maintain confidentiality and data protection discipline
 </li>
 <li>
 Manage incoming and outgoing correspondence in a timely and organized manner.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 C. HR Operational Support (Overflow &amp; Structured Assistance)
 
 
 <ul>
 <li>
 Support HR Operations Specialist during high-volume periods under supervision
 </li>
 <li>
 Prepare documentation packs for onboarding and offboarding
 </li>
 <li>
 Track document collection status for payroll, visas, and insurance
 </li>
 <li>
 Coordinate logistics for recruitment interviews and onboarding sessions
 </li>
 <li>
 Ensure all support remains within approved governance frameworks
 </li>
 <li>
 Administer employee benefits programs, including medical insurance, social insurance, and other company benefits.
 </li>
 <li>
 Coordinate employee enrollment, additions, deletions, and updates with service providers.
 </li>
 <li>
 Manage mobile lines allocation and tracking in line with company policy.
 </li>
 <li>
 Act as a point of contact for employee inquiries related to benefits.
 </li>
 <li>
 Ensure accurate records and timely updates for all benefits-related data.
 </li>
 </ul>
 
 Local Governance Authority: HR Operations Specialist
 
 
 Central Governance Authority: Operational Excellence Manager &amp; Head of HR
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Track expense submissions and follow-ups
 </li>
 </ul>
 
 
 
 
 
 
 
 
 E. Government &amp; Regulatory Documentation Support
 
 
 <ul>
 <li>
 Assist in tracking contract renewals and government documentation
 </li>
 <li>
 Maintain updated GOSI and statutory files under HR Operations guidance
 </li>
 <li>
 Support document preparation for audits or inspections
 </li>
 <li>
 Escalate compliance risks immediately to HR Operations Specialist
 </li>
 </ul>
 
 
 
 
 
 F. Facility &amp; Office Standards
 
 
 <ul>
 <li>
 Maintain office standards aligned with GHK / 5S practices
 </li>
 <li>
 Liaise with facility management for maintenance issues
 </li>
 <li>
 Ensure orderly, professional office environment
 </li>
 <li>
 Support workplace event logistics where required
 </li>
 </ul>
 
 
 G. Administrative Operations
 
 
 
 
 Transportation Management
 
 
 <ul>
 <li>
 Manage employee transportation services and bus routes
 </li>
 <li>
 Coordinate transportation schedules according to operational requirements
 </li>
 <li>
 Follow up on transportation contracts, renewals, invoices, and payments
 </li>
 </ul>
 
 
 
 
 
 
 Mobile Lines &amp; Telecommunications
 
 
 <ul>
 <li>
 Manage company mobile lines and landline services including activation, deactivation, and package modifications
 </li>
 <li>
 Monitor monthly invoices and maintain employee mobile allowance records
 </li>
 </ul>
 
 
 Invoice Processing &amp; Payment Follow-up
 
 
 <ul>
 <li>
 Prepare and submit invoices through DWS workflow and follow up approvals with stakeholders
 </li>
 <li>
 Coordinate with Finance and Treasury to ensure timely payments
 </li>
 </ul>
 
 
 
 
 
 Clear Role Boundaries
 
 
 
 This role IS:
 
 <ul>
 <li>
 Administrative and coordination support function
 </li>
 <li>
 Office and documentation control enabler
 </li>
 <li>
 Overflow support to HR Operations
 </li>
 <li>
 Service-oriented liaison
 </li>
 </ul>
 
 This role IS NOT:
 
 <ul>
 <li>
 Workforce governance authority
 </li>
 <li>
 HR decision-maker
 </li>
 <li>
 Payroll approver
 </li>
 <li>
 ER handler
 </li>
 <li>
 Compensation or talent framework owner
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Key Interfaces
 
 
 
 Internal
 
 <ul>
 <li>
 HR Operations Specialist (Primary Line Manager)
 </li>
 <li>
 HRBP (Governance awareness)
 </li>
 <li>
 Head of HR &ndash; enterprise direction, standards and operating model
 </li>
 <li>
 Finance &ndash; PO and payment processing
 </li>
 <li>
 Legal &ndash; documentation requests
 </li>
 <li>
 Commercial &amp; Factory teams
 </li>
 </ul>
 
 External
 
 <ul>
 <li>
 Travel agencies
 </li>
 <li>
 Government offices
 </li>
 <li>
 Facility vendors
 </li>
 <li>
 Suppliers
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators
 
 
 
 Administrative Excellence
 
 <ul>
 <li>
 Timely completion of assigned tasks
 </li>
 <li>
 PO and payment accuracy rate &ge;98%
 </li>
 <li>
 Zero penalties due to delayed visa or government processing
 </li>
 </ul>
 
 Documentation &amp; Compliance
 
 <ul>
 <li>
 Filing accuracy and audit readiness
 </li>
 <li>
 Zero lost or incomplete employee documentation
 </li>
 </ul>
 
 Service Quality
 
 <ul>
 <li>
 Meeting coordination without scheduling conflicts
 </li>
 <li>
 Positive internal service feedback
 </li>
 </ul>
 
 Facility Standards
 
 <ul>
 <li>
 GHK / 5S compliance adherence
 </li>
 </ul>
 
 
 
 
 
 Development Pathway
 
 
 
 
 
 
 Administration Assistant - HR Operations Specialist
 
 
 
 
 
 Progression requires:
 
 <ul>
 <li>
 Demonstrated accuracy and compliance discipline
 </li>
 <li>
 Strong system literacy
 </li>
 <li>
 Exposure to payroll and HRIS processes
 </li>
 <li>
 Proven confidentiality and governance mindset
 </li>
 <li>
 Basic workforce administration capability
 </li>
 </ul>
</div>

HR & Administration Assistant - (6th October)

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HR & Administration Assistant - (6th October)