associate, reliability engineer

senior relativity sme with security clearance Jobs in Chicago

relativity sme

CGS Federal (Contact Government Services)

<div>
 Employment Type: Full-Time, Experienced
 
 
 Department: eDiscovery
 
 
 CGS is seeking a Relativity SME to join our team, you will join an experienced team and work directly with Relativity&rsquo;s staff as needed to resolve software-specific issues. You will also play a key role in testing Relativity software releases as well as setting up and establishing templates, views, scripts, or workflows used across all workspaces or the workspaces of an entire division.
 
 
 CGS brings motivated, highly skilled, and creative people together to solve the government&rsquo;s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
 
 
 Skills and attributes for success:
 
 
 
 <ul>
 <li>
 Provide advanced-level support and guidance in the use of Relativity to attorneys, investigators, and the Litigation Support Specialists
 </li>
 <li>
 Perform specialized data culling and identification in Relativity for search terms, date ranges, folder paths, and domain types using complex searches and custom indices (i.e. privilege screens, data prioritization) for matters involving litigation holds, and other DOE/OGC/OIG matters
 </li>
 <li>
 Work with the C FTC's technical support group to resolve user issues with access, slowness, freezing, and viewer installation
 </li>
 <li>
 Work directly with Relativity&rsquo;s staff as needed to resolve software-specific issues
 </li>
 <li>
 Play a key role in testing Relativity software releases as well as setting up and establishing templates, views, scripts, or workflows used across all workspaces or the workspaces of an entire division
 </li>
 <li>
 Remain proficient in Relativity and all its analytics tools by keeping abreast of all changes to or upcoming changes to the software including any software integrations and plugins, being an active member of the Relativity User Portal, reading the Relativity Blog and Relativity Ideas Digest
 </li>
 <li>
 As CFTC staff members identify new features they would like to be included in Relativity, the Relativity SME shall be the C FTC's advocate by submitting ideas through the Relativity User Portal and requesting other members of eLaw to promote it, and by promoting the idea to other industry professionals or the software engineers at Relativity
 </li>
 <li>
 Perform Relativity demos, conduct training, and create user documentation for various workflows
 
 
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 
 <ul>
 <li>
 At least ten (10) years of litigation support experience including preferably four (4) years of progressively more advanced Relativity experience
 </li>
 <li>
 Master&rsquo;s degree or J.D., a Bachelor&rsquo;s degree plus an additional three (3) years of experience (for a total of 13 years of experience) may be substituted for the Master&rsquo;s degree
 </li>
 <li>
 Relativity RCA certification
 </li>
 <li>
 Experience in managing multiple tasks such as those defined in the scope of work must be demonstrated
 </li>
 <li>
 Excellent oral and written communication skills required
 </li>
 <li>
 Must be a U.S. citizen
 </li>
 <li>
 Must be able to obtain a Public Trust clearance
 
 
 
 
 
 </li>
 </ul>
 Ideally, you will also have
 
 
 
 <ul>
 <li>
 Two (2) Relativity certifications, preferably, including the RCA
 </li>
 <li>
 A Relativity Master certification, ideal
 </li>
 <li>
 Experience using LAW Prediscovery and Conformity Engine preferred
 </li>
 <li>
 Experience using Microsoft SQL Server, helpful but not required
 </li>
 <li>
 Current or active clearance, preferred
 
 
 
 
 
 </li>
 </ul>
 Our commitment:
 
 
 Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client&rsquo;s specific needs. We are committed to solving the most challenging and dynamic problems.
 
 
 For the past seven years, we&rsquo;ve been growing our government contracting portfolio, and along the way, we&rsquo;ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
 
 
 Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
 
 
 We care about our employees. Therefore, we offer a comprehensive benefits package:
 
 
 
 <ul>
 <li>
 Health, Dental, and Vision
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 401k
 </li>
 <li>
 Flexible Spending Account (Health, Dependent Care, and Commuter)
 </li>
 <li>
 Paid Time Off and Observance of State/Federal Holidays
 
 
 
 
 
 </li>
 </ul>
 Join our team and become part of meaningful government innovation!
 
 
 Explore additional job opportunities with CGS on our Job Board:
 
 
 https://cgsfederal.com/join-our-team/
 
 
 For more information about CGS please visit https://www.cgsfederal.com or contact:
 
 
 Email: info@cgsfederal.com
 
 
 #CJ
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Relativity SME

<div>
 Senior Relativity SME Employment Type: Full-Time, Experienced Department: eDiscovery CGS is seeking a Senior Relativity SME to join our team, you will join an experienced team and work directly with Relativity's staff as needed to resolve software-specific issues. You will also play a key role in testing Relativity software releases as well as setting up and establishing templates, views, scripts, or workflows used across all workspaces or the workspaces of an entire division. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:
 
 
 <ul>
 <li>
 Provide advanced-level support and guidance in the use of Relativity to attorneys, investigators, and the Litigation Support Specialists
 </li>
 <li>
 Perform specialized data culling and identification in Relativity for search terms, date ranges, folder paths, and domain types using complex searches and custom indices (i.e. privilege screens, data prioritization) for matters involving litigation holds, and other DOE/OGC/OIG matters
 </li>
 <li>
 Work with the C FTC's technical support group to resolve user issues with access, slowness, freezing, and viewer installation
 </li>
 <li>
 Work directly with Relativity's staff as needed to resolve software-specific issues
 </li>
 <li>
 Play a key role in testing Relativity software releases as well as setting up and establishing templates, views, scripts, or workflows used across all workspaces or the workspaces of an entire division
 </li>
 <li>
 Remain proficient in Relativity and all its analytics tools by keeping abreast of all changes to or upcoming changes to the software including any software integrations and plugins, being an active member of the Relativity User Portal, reading the Relativity Blog and Relativity Ideas Digest
 </li>
 <li>
 As CFTC staff members identify new features they would like to be included in Relativity, the Relativity SME shall be the C FTC's advocate by submitting ideas through the Relativity User Portal and requesting other members of eLaw to promote it, and by promoting the idea to other industry professionals or the software engineers at Relativity
 </li>
 <li>
 Perform Relativity demos, conduct training, and create user documentation for various workflows Qualifications:
 </li>
 <li>
 At least ten (10) years of litigation support experience including preferably four (4) years of progressively more advanced Relativity experience.
 </li>
 <li>
 Master's degree or J.D., a Bachelor's degree plus an additional three (3) years of experience (for a total of 13 years of experience) may be substituted for the Master's degree
 </li>
 <li>
 Relativity RCA certification
 </li>
 <li>
 Experience in managing multiple tasks such as those defined in the scope of work must be demonstrated
 </li>
 <li>
 Excellent oral and written communication skills required.
 </li>
 <li>
 Must be a U.S. citizen
 </li>
 <li>
 Must be able to obtain a Public Trust clearance Ideally, you will also have
 </li>
 <li>
 Two (2) Relativity certifications, preferably, including the RCA
 </li>
 <li>
 A Relativity Master certification, ideal
 </li>
 <li>
 Experience using LAW Prediscovery and Conformity Engine preferred
 </li>
 <li>
 Experience using Microsoft SQL Server, helpful but not required
 </li>
 <li>
 Current or active clearance, preferred Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:
 </li>
 <li>
 Health, Dental, and Vision
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 401k
 </li>
 <li>
 Flexible Spending Account (Health, Dependent Care, and Commuter)
 </li>
 <li>
 Paid Time Off and Observance of State/Federal Holidays Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit https://www.cgsfederal.com or contact: Email: [email protected] #CJ $179,275.20 - $258,953.07 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 </li>
 </ul>
</div>

Senior Relativity SME with Security Clearance

<div>
 Senior Systems Administrator II Employment Type: Full Time, Senior-level Department: Legal/IT CGS is seeking a Senior Systems Administrator to join our team supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:
 
 
 <ul>
 <li>
 This individual will manage the archiving of Relativity databases. To that end they will develop, manage and document a workflow process to identify, archive, and delete materials according to the requisite destruction/deletion policy and in accordance with Division, Department and NARA instruction/policy.
 </li>
 <li>
 Typically reports to the Contractor IT Manager, to Systems Manager, or to Lead Project Manager.
 </li>
 <li>
 Consult with COR, Government Case Managers, and trial attorneys as to system requirements and proposed technical approach to IT needs.
 </li>
 <li>
 Based on information gathered from such consultations, determines system and project requirements.
 </li>
 <li>
 Based on the definition of system requirements, designs entire system to meet those requirements.
 </li>
 <li>
 On smaller projects, may perform entire range of technical support, including program validations and testing, etc.
 </li>
 <li>
 Performs systems evaluations.
 </li>
 <li>
 Makes presentations of findings, recommendations, and specifications in formal reports and in oral presentations.
 </li>
 <li>
 Also consults with COR regarding task orders, scheduling of work, personnel assignments, priorities and progress reporting, plans, staffs, schedules and develops cost estimates for work to be performed under task orders.
 </li>
 <li>
 Reports on contract and task order progress.
 </li>
 <li>
 Directs and supervises personnel assigned to perform on-task orders, ensuring conformance to work standards and ensuring that the technical design conforms to functional requirements.
 </li>
 <li>
 Ensures successful completion of work, timeliness of deliverables, and quality control.
 </li>
 <li>
 Prepares system/technical documentation.
 </li>
 <li>
 Works under the configuration management plan.
 </li>
 <li>
 Performs and supervises the technical aspects of the tasks.
 </li>
 <li>
 Organizes and conducts user training sessions on systems developed.
 </li>
 <li>
 Prepares training material and training manuals on systems developed. Qualifications:
 </li>
 <li>
 This person must have significant Relativity experience including the creation of ARM's (Archive/Restore/Move).
 </li>
 <li>
 Must be able to create and refine Relativity ARM workflows and standard operating procedures.
 </li>
 <li>
 Must demonstrate substantial, hands-on, successful experience in actually doing the work on the systems being used, usually at least five years of such experience. Other systems environments will require other specific sets of skills.
 </li>
 <li>
 Requires broad knowledge of the Government's IT environments, including office automation networks, and PC and server-based databases and applications.
 </li>
 <li>
 Experience in a litigation support environment is extremely helpful. Excellent oral and written communication skills are required.
 </li>
 <li>
 Supervisory experience very strongly preferred.
 </li>
 <li>
 The ability to lead a technical team, and to give it direction, will be very important, as will the demonstrated ability to analyze the attorneys' needs, and to design and implement a whole system solution responsive to those needs.
 </li>
 <li>
 Undergraduate degree strongly preferred, preferably in the computer science or information management/technology disciplines.
 </li>
 <li>
 Must be able to obtain a favorably adjudicated Public Trust Clearance. Ideally, you will have:
 </li>
 <li>
 Relativity Certified Administrator or Relativity Infrastructure Specialist Certificate Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.
 </li>
 <li>
 Health, Dental, and Vision
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 401k
 </li>
 <li>
 Flexible Spending Account (Health, Dependent Care, and Commuter)
 </li>
 <li>
 Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: [email protected] #CJ $131,040 - $189,280 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 </li>
 </ul>
</div>

Senior Systems Administrator II with Security Clearance

GEICO

<div>At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers&rsquo; expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That&rsquo;s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
The Financial Planning and Analysis (FP&amp;A) division is seeking a Senior Financial Analyst &ndash; FP&amp;A to join the team. This position will prepare and analyze financial performance data to monitor variances, identify trends and provide improvement recommendations. This position requires an in-depth financial knowledge as the candidate selected will serve as Subject Matter Expert (SME) on key projects, requires very strong analytical and communication skills, and will utilize FP&amp;A concepts such as forecasting and predictive modeling to identify root causes to improve forecasting accuracy and monitor accuracy and predictive validity of existing models.
Responsibilities:
<ul><li>PREPARES standard and ad-hoc models of moderate complexity.</li><li>
IDENTIFIES financial status by COMPARING and ANALYZING results with plans and forecasts.</li><li>
ASSISTS in preparation of financial dashboards and REPORTING of key performance indicators USING accurate and quality data.</li><li>
ASSISTS in the monthly analytical review of forecasting including comparisons to prior projections.</li><li>
MAINTAINS and UPDATES standard reporting &amp; analysis to support operational decisions.</li><li>
ADHERES to the GEICO Code of Conduct, company policies and operating principles.</li><li>
MEETS attendance standard at business location (in office 3x per week) to perform necessary job functions and to facilitate interaction with management and co-workers.</li></ul>
Qualifications:<ul><li>
A Bachelor&rsquo;s degree in Finance or related field</li><li>
5+ years experience in FP&amp;A, Finance, Accounting, or similar field</li><li>
Insurance industry knowledge preferred</li><li>
Proficiency with Microsoft Excel; knowledge in Power BI/SQL not required but preferred.</li><li>
Prior work with financial forecasting, data modeling or data science is strongly preferred.</li><li>
Knowledge of advanced statistical, mathematical, and market research techniques is utilized to predict future outcomes for planning purposes.
</li></ul>Location: Chicago, IL - This is a hybrid role with a 3-day in office requirement 
Annual Salary
$86,100.00 - $133,250.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate&rsquo;s work experience, education and training, the work location as well as market and business considerations. 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position. 
The GEICO Pledge:
Great Company: At GEICO, we help our customers through life&rsquo;s twists and turns. Our mission is to protect people when they need it most and we&rsquo;re constantly evolving to stay ahead of their needs.
We&rsquo;re an iconic brand that thrives on innovation, exceeding our customers&rsquo; expectations and enabling our collective success. From day one, you&rsquo;ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people&rsquo;s lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career &ndash; and your potential &ndash; in mind. You&rsquo;ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.<ul><li>
Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family&rsquo;s overall well-being.</li><li>
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.</li><li>
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.</li><li>
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.</li></ul>
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.</div>

Senior Financial Analyst - FP&A

AVIA

Position &amp; Purpose SummaryThe Director, Consumerism is a leader in the Center for Consumerism where we support the development of growth and consumer engagement strategies for health systems and other industry participants. The Director will lead multiple engagements with clients and oversee a significant research agenda and develop insights with the team to establish a leading point of view on how health systems can drive growth and improve patient/consumer experience.This position will be a key manager of the Center for Consumerism operations and resource management to support successful delivery of our work.So Who is AVIA?AVIAns &ndash; yes, that&rsquo;s what we call ourselves &ndash; are curious people. That&rsquo;s how we built a wealth of knowledge around digital transformation. We talk to all of our 60+ health systems and hundreds of digital health companies each month and we ask questions. We embed ourselves in the work. We ask more questions. Then we bring all of that intel to our partners to accelerate learning and meaningful action for you.Health systems that embrace digital as a key to transform their clinical, operational, and consumer-facing strategies stand to benefit from $400M in annual value versus those who stick with the status quo.AVIA advances digital transformation in healthcare through leading market intelligence, performance analytics, and advisory services that accelerate the operational, clinical, and consumer strategies deployed at health systems. With a national network of 60 health systems - comprising 500 hospitals - relationships with thousands of digital health companies, and more than a decade of digital health experience, AVIA de-risks, accelerates, and reduces the cost of digital transformation. Our health system membership help the health system leaders manage the steps of a holistic process of digital transformation through:<ul><li>Stakeholder engagement and change readiness</li><li>Enterprise digital strategies and a strategic plan</li><li>Clear governance and operating models</li><li>An actionable roadmap</li></ul>AVIA Marketplace is where health systems select tech. On this platform, health systems can review and shortlist solutions that will help drive their enterprise strategies. Through AVIA Marketplace, we work with digital health companies to ensure they are meeting the needs of, and reaching, health systems that need their solutions.We are collaborative. Across AVIA and with our network of health systems, digital health companies, and industry partners, we are constantly connecting people. Want to know another health system leader who recently built a command center? Let us introduce you. Are you wondering how you should be thinking about Virtual Nursing or Generative AI? You aren&rsquo;t the only one; we built Forums so our health system partners can get the value of the experts and peers in our network.We are committed to driving healthcare transformation. With deep experience within health systems and digital health companies, as well as backgrounds in health equity, care transformation, operations, and consumerism, we believe digital as the key enabler to health systems&rsquo; success in the future.AVIA is committed to infusing Diversity, Equity, Inclusion, and Belonging (DEIB) into our culture and our work. AVIA&rsquo;s vision is to relentlessly build a more diverse, inclusive, and equitable community leading the country's digital healthcare transformation.Your Zone of Genius will be&hellip;<ul><li>Demonstrating thought leadership and subject matter expertise in digital consumerism, consumer access, growth strategies, loyalty programs, virtual health and digital consumer experience</li><li>Creating a compelling point of view and clear direction for AVIA Members and the industry</li><li>Developing a strong internal and external SME network to serve as credible foundation and critical reviewers of AVIA&rsquo;s work</li><li>Managing the work of the consumerism team including making staffing assignment, managing utilization of resources, project planning, forecasting ot work</li><li>Scoping projects for clients and developing resource plans for project delivery</li><li>Volunteering and engaging your skills across the organization, jumping in and leading projects outside of your formal role to support timely business needs and expand your own skill set</li><li>Working in ambiguous and fast paced environments</li><li>Supporting and executing multiple engagements concurrently across several health systems and/or digital solution companies through an organized process leveraging strong analytics and project execution</li><li>Applying broad understanding cultivated through sophisticated project work within healthcare industry and relevant market trends to specific trends and challenges (developing one/multiple &ldquo;major(s)&rdquo;) at AVIA</li><li>Managing and executing multiple bodies of work across both your &ldquo;major&rdquo; area of expertise and areas aligned to your broader skill set</li><li>Building enduring relationships with Member stakeholders and solution companies</li><li>Participating in business development activities and pitches with prospects to provide subject matter expertise and support in scoping work</li></ul>Minimum Qualifications:<ul><li>Bachelor&rsquo;s degree, Master&rsquo;s preferred, in a discipline related to business and/or healthcare (e.g., MBA, MPH, MHA) from a high-quality program - focus in areas such as technology or innovation a plus</li><li>10+ years (total work experience), in positions of increasing responsibility and impact</li><li>5+ years of experience in consulting (or similar role), including engagement management, managing teams and projects, expertise in resource staffing to project work</li><li>At least 3 years of cumulative experience in digital solutions for healthcare</li><li>You are conversant with broad trends in healthcare consumerism, key use cases for health systems, working knowledge of key digital players in the space.</li><li>Have worked in designing, planning or implementing consumer digital roadmap and solutions such as online scheduling, CRM, health apps, virtual visits, etc.</li><li>You have knowledge of the current healthcare market with direct experience addressing health system challenges, particularly in digital health. Deep working knowledge of fee for service and risk-based business models for health systems</li><li>Experience working in marketing, consumer/patient experience, digital strategy within a health system or consulting firm</li><li>Experience running technology selection process highly preferred</li><li>Experience supporting c-suite executives make decisions and obtain budget and resources</li><li>Experience selling projects and managing a pipeline</li><li>History of conducting deep research and documenting findings, creating insights</li><li>Experience in process improvement</li><li>Stellar analytical and critical thinking skills; you know how to break complex problems down into component parts, prioritize their value, and deliver concise, actionable products</li><li>Demonstrated success managing multiple clients and projects concurrently, being efficient with your time, communicating to matrixed teams, accurately interpreting client&rsquo;s needs, and supporting re-purposable standard work</li><li>You prioritize action over risk-aversion, MVP over perfection, and results over activity.</li><li>You find ambiguity full of possibilities and it triggers a response to create, solve, own, guide, drive and stretch yourself and others</li><li>You possess excellent written/verbal communication; you are persuasive, motivating, and clear; your active listening skills set you apart</li><li>You have a good attitude and leadership in fast paced and dynamic, client facing environment (e.g. turning around deliverables in short notice, iterating with clients based on feedback from multiple stakeholders etc. )</li><li>You take 100% accountability for your work, behavior, and how you show up to others</li><li>You can travel up to 30%</li></ul>You're excited about AVIA and this opportunity because&hellip;<ul><li>You want to make an outsized investment of your time and talent in a growing company, and for that, be paid well, and enjoy great benefits.</li><li>We are different. We are a successful, well-funded, fast-growing company that still prides itself on our start-up values...like agility and risk-taking and celebrating (big wins, our diversity, and simple pleasures, like National Chocolate Lovers Day). We have enough infrastructure that every day isn&rsquo;t a fire drill.</li><li>We do work that matters&mdash;a lot&mdash;making exciting things happen in healthcare at a moment when exciting things really need to happen: creative destruction of failed systems and blossoming of more efficient alternatives that create better experiences and win-for-all outcomes.</li><li>We are each allowed to be&mdash;expected to be! &mdash;creative daily.</li><li>You&rsquo;ve noticed&mdash;and appreciate&mdash;that we are genuinely committed to our Members and mission. It&rsquo;s not just lip service to build a company.</li><li>You think we seem like cool, committed, smart people. And with all due humility, yes, we really are. Passionate, practical, high-achieving and results-oriented, we also love to laugh, spitball big ideas, celebrate shared success, and share funny, embarrassing stories about our family members.</li></ul>We're excited about you because... <ul><li>We are parched for your Zone of Genius at this moment in our growth and development.</li><li>You have a bias to action, prize results over activity, value speed to market, and strive for efficiency.</li><li>You thrive in situations with big opportunities and limited direction. They bring out your best talents to create, solve, own, guide, drive and stretch yourself and others.</li><li>You share our intense curiosity about the impact of technology on our world, and want to bring that lens to bear on making a significant positive difference. Even though your native language is systems and data, you understand that when it comes to health care, behind every trend line and data point is a real person, and n=1.</li></ul>AVIA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Pay: $140,000.00 - $190,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Have you worked in designing, planning or implementing a consumer digital roadmap, digital front door, or overall access initiatives related to specific digital solutions (e.g. online scheduling, CRM, health apps, virtual visits, etc)?</li></ul>Education:<ul><li>Master's (Preferred)</li></ul>Experience:<ul><li>Healthcare Consulting: 5 years (Required)</li></ul>Willingness to travel:<ul><li>25% (Required)</li></ul>Work Location: Hybrid remote in Chicago, IL 60654

Director - Insights and Advisory, Consumerism

League

<div>
 
 About League
 
 
 
 Founded in 2014, League is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI), reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers, providers, and consumer health partners build on League's platform to deliver high-engagement healthcare solutions proven to improve health outcomes. League has raised over $285 million in venture capital funding to date, powering the digital experiences for some of healthcare's most trusted brands, including Highmark Health, Manulife, Medibank, and Shoppers Drug Mart.
 
 
 
 Position Summary
 
 
 
 League is seeking a
 
 Director / AVP, Delivery Enablement &amp; Excellence
 
 to build and lead a new function responsible for delivery infrastructure, governance, and organizational transformation across the entire Delivery organization.
 
 
 This is a
 
 senior leadership and transformation role
 
 . You will own the systems, standards, and capabilities that enable League's delivery teams to operate with consistency, predictability, and quality at scale. Your mandate spans four interconnected pillars: Delivery Enablement (methodology, training, knowledge management, and tooling), Financial Performance (delivery P&amp;L, margin analysis, and resource supply/demand modeling), and Excellence &amp; Transformation (talent development, competency frameworks, Centers of Excellence, and strategic transformation programs).
 
 
 You will take League's delivery organization from reliance on individual heroics to a systematic, scalable, and repeatable operating model. This requires building a dedicated team from scratch, defining the standard delivery playbook, and driving organization-wide adoption through deliberate change management. The role has a direct and measurable impact on League's margin improvement trajectory from 15% to 25%.
 
 
 Reporting to the Chief Delivery Officer with a dotted line to the CTO for technical standards, you will sit on the Executive Delivery Council alongside the VP Program Management, SVP Solutions Engineering &amp; Delivery, VP, Client Solutions and SVP Member &amp; Employer Services. You will also lead the Delivery Operations Review and Talent &amp; Development Council governance forums.
 
 
 
 In this role, you will:
 
 
 
 
 PILLAR 1: DELIVERY ENABLEMENT
 
 
 
 <ul>
 <li>
 Delivery Methodology &amp; Standards
 </li>
 <li>
 Define, implement, and continuously refine the Standard Delivery Playbook covering the end-to-end delivery lifecycle from discovery through deployment and post-implementation optimization.
 </li>
 <li>
 Establish scalable intake, planning, estimation, and release governance processes.
 </li>
 <li>
 Drive consistency in Agile practices, sprint hygiene, dependency management, and release readiness across all delivery teams.
 </li>
 <li>
 Develop playbooks, templates, checklists, and documentation to enable repeatable execution across squads, client programs, and external partners.
 </li>
 <li>
 Training, Onboarding &amp; Certification
 </li>
 <li>
 Own onboarding and continuous training programs for all delivery staff including engineers, project managers, product managers, designers, and QA testers.
 </li>
 <li>
 Develop and deliver role-based training on product and business context, scoping and discovery, technical standards, project management methodology, and client communications.
 </li>
 <li>
 Build a tiered certification program (Associate, Professional, Expert) to formalize competency development across the delivery organization.
 </li>
 <li>
 Reduce time-to-productivity for new hires (target: 30 days to 60% productivity).
 </li>
 <li>
 Extend enablement programs to SI partners and Developer Program customers to ensure consistent operational standards.
 </li>
 <li>
 Tooling, Knowledge Management &amp; AI
 </li>
 <li>
 Own the standard Jira process: define the desired workflow, then configure the tool to match delivery needs. Drive 100% adoption.
 </li>
 <li>
 Build and maintain a centralized platform knowledge repository organized by audience (engineer, PM, customer developer) with tiered content.
 </li>
 <li>
 Own and maintain shared code libraries and design component libraries to promote reusability and consistency.
 </li>
 <li>
 Drive adoption of AI tooling and workflows within the delivery organization; develop an AI-native delivery framework.
 </li>
 <li>
 R&amp;D Partnership &amp; Release Enablement
 </li>
 <li>
 Establish and manage a formal operating agreement with R&amp;D covering platform documentation, dedicated SME access, and release readiness commitments.
 </li>
 <li>
 Translate R&amp;D documentation into delivery-focused training materials and maintain feedback loops on common implementation challenges.
 </li>
 <li>
 Implement a Release Enablement gate in the R&amp;D release process ensuring training materials, documentation, team briefings, and customer communications are ready before GA.
 
 
 </li>
 </ul>
 
 PILLAR 2: FINANCIAL PERFORMANCE
 
 
 
 <ul>
 <li>
 Delivery P&amp;L &amp; Margin Optimization
 </li>
 <li>
 Own delivery P&amp;L management and forecasting in partnership with Finance.
 </li>
 <li>
 Conduct project margin analysis and drive optimization initiatives toward the 25% target.
 </li>
 <li>
 Quantify expected impact of enablement initiatives on utilization efficiency, rework reduction, and delivery velocity.
 </li>
 <li>
 Support commercial model development, pricing discipline, and cost management.
 
 
 </li>
 </ul>
 
 PILLAR 3: EXCELLENCE &amp; TRANSFORMATION
 
 
 
 <ul>
 <li>
 Talent Development &amp; Organization Design
 </li>
 <li>
 Develop delivery competency frameworks and career pathing for all delivery roles.
 </li>
 <li>
 Partner with VPs and SVPs on hiring plans, performance management, and team capability building.
 </li>
 <li>
 Lead the Talent &amp; Development Council governance forum with all Delivery VPs.
 </li>
 <li>
 Drive employee engagement and retention within the delivery organization.
 </li>
 <li>
 Transformation Program Management
 </li>
 <li>
 Own the strategic transformation program to move the delivery organization from current state to target operating model.
 </li>
 <li>
 Establish and evolve Centers of Excellence for specialized domains.
 </li>
 <li>
 Manage Board reporting and strategic communications related to delivery transformation progress.
 </li>
 <li>
 Design and execute a change management strategy (ADKAR framework) to drive adoption of new processes and standards.
 </li>
 <li>
 Build a coalition of champions across Engineering, PM, Design, and QA to evangelize new approaches.
 </li>
 <li>
 Implement a graduated adoption approach&mdash;voluntary to strongly encouraged to mandatory&mdash;with documented exceptions.
 </li>
 <li>
 Growth &amp; Commercial Operations (Shared)
 </li>
 <li>
 New customer implementation methodology development.
 </li>
 <li>
 Onboarding playbooks and acceleration frameworks.
 </li>
 <li>
 Commercial delivery strategy including packaging/pricing models and service catalog development.
 </li>
 <li>
 Partner ecosystem development for delivery models.
 
 
 </li>
 </ul>
 
 About you:
 
 
 
 <ul>
 <li>
 10+ years in delivery operations, program management, or engineering operations within a SaaS or digital platform environment, with progressive leadership responsibility.
 </li>
 <li>
 
 Proven track record building delivery organizations "from chaos to order"
 
 &mdash;demonstrated success standing up new functions, defining standard operating models, and driving large-scale process transformation and adoption.
 </li>
 <li>
 
 P&amp;L management experience
 
 : ownership of or significant contribution to delivery financial performance, margin analysis, and resource planning.
 </li>
 <li>
 Proven experience working closely with Software Engineering teams and credibly engaging with technical audiences on architecture, SDLC, and tooling decisions.
 </li>
 <li>
 Experience operating in complex, multi-client or multi-workstream environments with both onshore and offshore delivery teams.
 </li>
 <li>
 
 Enablement and training experience
 
 : ability to build and deliver scalable training materials, onboarding programs, and certification curricula.
 </li>
 <li>
 
 Organizational change management expertise
 
 with demonstrated success driving adoption across cross-functional teams at scale.
 </li>
 <li>
 Experience building and managing high-performing teams as well as coordinating matrixed resources across multiple functions.
 </li>
 <li>
 Prior experience in digital health, health tech, or highly regulated environments is a strong asset.
 
 
 </li>
 </ul>
 
 Security-Related Responsibilities:
 
 
 
 <ul>
 <li>
 Ensure access management is performed in compliance with the employee's role and responsibilities
 </li>
 <li>
 Responsibility and accountability for executing League's policies and procedures within the department/ team
 </li>
 <li>
 Notification of HR, Legal, Compliance &amp; Security of any incidents, breaches or policy violations
 </li>
 <li>
 Compliance with Information Security Policies
 
 
 </li>
 </ul>
 
 
 US APPLICANTS ONLY:
 
 
 
 The US-specific compensation range below for this full-time position is exclusive of bonus, equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all US locations. The salary range is intentional to account for the performance and career progressions a Leaguer will experience in the role throughout their time at League. Where in the band you may land is determined by job-related skills/experience. Your recruiter can share more about the specific salary range specific to your skills and experience during the hiring process.
 
 
 
 Compensation range for USA applicants only
 
 
 $212,200&mdash;$259,400 USD
 
 
 Our employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at League and believe you can add value to our team, we would love to hear from you.
 
 
 We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process, please contact us at recruitinginfo@league.com.
 
 
 
 Our Application Process:
 
 
 
 Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let's do ours by sharing potential next steps
 
 
 <ul>
 <li>
 You should receive a confirmation email after submitting your application.
 </li>
 <li>
 A recruiter (not a computer) reviews all applications at League.
 </li>
 <li>
 If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
 </li>
 <li>
 The final step is an offer, which we hope you will accept!
 </li>
 <li>
 Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.
 
 
 </li>
 </ul>
 Here are some additional resources to learn more about League:
 
 
 <ul>
 <li>
 Learn about our platform, leadership team and partners
 </li>
 <li>
 Highmark Health, Google Cloud, League: new digital front door to seamless care
 </li>
 <li>
 Former Providence President and Workday EVP of Corporate Strategy join League Board of Directors
 </li>
 <li>
 League raises $95 million USD in Series C to build world's leading healthcare CX platform
 </li>
 <li>
 Forbes x League: The Platformization Of Healthcare Is Here
 </li>
 <li>
 Fast Company x League: If we want better innovations in healthtech, we need more competition
 
 
 </li>
 </ul>
 
 Work Location:
 
 
 
 We have a mix of office-centric roles based in our vibrant Toronto office, and remote-eligible roles based anywhere in Canada or US. Each job posting will indicate where the role will be based. Regardless of the role's posted location, all Toronto-area Leaguers (living within 65 km of our downtown HQ) collaborate in-office Monday through Thursday. Depending on your distance to the office, you'll enjoy 10 or 20 Flexible Remote Days each quarter for focus and deep-work time. We are committed to fostering a meaningful work environment and connections for all Leaguers regardless of location.
 
 
 
 Recognize and Avoid Employment scams. Practice safe job searching.
 
 
 
 Scammers are getting craftier and leveraging fake job postings to get personal information. Know the warning signs and protect yourself from scammers. Learn more here.
 
 
 
 Use of AI Notice
 
 
 
 We are committed to ensuring fairness and transparency throughout our hiring process. League may use Artificial Intelligence (AI) tools to assist in the screening of applicants for this position. Please check out our stance on using AI in recruitment here.
 
 
 
 Privacy Policy
 
 
 
 Review our Privacy Policy for information on how League is protecting personal data.
</div>

Director / AVP, Delivery Enablement & Excellence