operations manager

receptionist

office manager

front desk receptionist

restaurant manager

reservation manager

MajeStay Tourism

Reservation Management: Handle hotel, transfer, and tour bookings. Ensure all booking details are correct. Client Communication: Respond to client inquiries, confirm bookings, send itineraries and assist with clients’ special requests in a professional manner. Supplier Coordination: Work with hotels and suppliers to confirm bookings and ensure availability. Customer Service: Provide support to clients via phone, email, or WhatsApp, address concerns, and help with changes or cancellations. Administrative Duties: Keep accurate booking records and assist with reports for the team. Ensure compliance with company policies and procedures. Collaboration: Work closely with other teams to ensure smooth booking processes. Provide feedback to the management team about customer preferences and market trends.

Sales Reservation Executive

Citi Vacation Home Rental LLC

We are seeking a motivated and detailed-oriented individual to join our team as Listing / Reservation Executive. In this role, you will be responsible for managing various tasks related to the upkeep and operation of holiday homes. As a key member of the reservations department, you will be responsible for managing property listings, managing guest inquiries, and facilitating reservation as well as optimizing their visibility and booking through Online Travel Agencies (OTA). The ideal candidate will possess strong communication skills, excellent customer service abilities, passion for the hospitality industry as well as optimizing their visibility and booking through Online Travel Agencies (OTA) and must be knowledgeable in using Hostaway channel manager or other similar property management software.1. OTA Listing Optimization:&middot; Create and manage listings on various Online Travel Agencies (OTAs) such as Airbnb, Booking.com and VRBO.&middot; Optimize listing content and photographs to maximize property listings visibility, occupancy rates, and attract potential guest.&middot; Monitor Pricing and availability across OTAs, making adjustments as needed to remain competitive and maximize occupancy rates.2. Administrative Support:&middot; Report guest check-in and check-outs through the DTCM portal, ensure that all necessary information is accurately recorded and submitted in a timely manner.&middot; Assist with administrative tasks related to reservations, including generating invoices, processing payments, and preparing rental agreements.&middot; Maintain accurate records of guest communications, reservation details, and financial transactions.3. Reservation Handling:&middot; Respond promptly to guest inquiries via phone, email, or online messaging platforms, providing detailed information about available properties, rates, and amenities.&middot; Assist guests in selecting suitable accommodations based on their preferences, budget, and travel requirements.&middot; Process reservation bookings accurately and efficiently, ensuring all details are entered correctly into the booking system.4. Customer Service:&middot; Provide exceptional customer service to guests throughout the reservation process, addressing any questions, concerns, or special requests in a professional and courteous manner.&middot; Coordinate check-in and check-out procedures, ensuring a smooth and seamless experience for guests.&middot; Address any guest concerns or complaints in a timely and effective manner, striving to resolve issued to their satisfaction.5. Sales and Revenue Optimization:&middot; Implement strategies and track key performance metrics to drive sales and increase occupancy rates, including promotional offers, discounts, and package deals.&middot; Analyse and Monitor booking trends, market data, and identify opportunities to maximize rental revenue, profitability, and guest experience.&middot; Bachelor&rsquo;s degree in hospitality management, Business Administration, or a related field (preferred).&middot; Prior experience in holiday homes, or hospitality industry, preferably in vacation rental management or holiday homes reservations for 2 years.&middot; Strong communication skills, both written and verbal, with the ability to interact effectively with guests, property owners, and team members.&middot; Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.&middot; Proficiency in using Online Travel Agency Platforms and property management software. (e.g., Hostaway, Airbnb, Booking.com, Bayut, DTCM Portal).&middot; Customer-focused mindset with a commitment to delivering exceptional service and exceeding guest expectations.&middot; Flexibility to work evenings, weekends and holidays as needed.Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

AIRBND AND HOLIDAY HOME PROFESSIONAL / REVENUE AND LISTING EXECUTIVE

KERZNER INTERNATIONAL LIMITED

About The Role
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<li>Controls restaurant reservations for One&amp;Only One Za abeel</li>
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<li>Ensures smooth day-to-day operation of the Restaurant Reservation.</li>
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<li>To identify and anticipate guest's needs and requirements.</li>
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<li>Provide comprehensive and quality customer care by applying technical knowledge and procedures about restaurants and restaurant reservation when servicing internal and external guest queries</li>
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<li>Assist agents in answering overflowing calls with confidence, in a polite and friendly manner which is in accordance with Forbes standards.</li>
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<li>Monitoring the agents on the floor to ensure all standards are being adhered to.</li>
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<li>To ensure accurate input of restaurant reservation details in Sevenrooms.</li>
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Team Leader, Restaurant Reservations

Al Habtoor Palace

Al Habtoor City Hotels is a prestigious complex in the heart of Dubai, featuring three world-class properties: Hilton Dubai Al Habtoor City, V Hotel Dubai, and Al Habtoor Palace. Together, we deliver exceptional guest experiences, offering luxury, lifestyle, and unparalleled hospitality.We are looking for a dedicated and customer-focused Reservations Agent to join our team and deliver an outstanding booking experience to our valued guests.Key Responsibilities:<ul><li>Handle all incoming reservation requests via phone, email, and online channels in a professional and timely manner.</li><li>Maximize room sales by upselling and promoting hotel services, packages, and special offers.</li><li>Ensure all reservations are accurately entered into the system, following hotel policies and procedures.</li><li>Maintain effective communication with other departments (Front Office, Sales, Revenue) to ensure guest requirements are met.</li><li>Assist with inquiries regarding rates, availability, hotel facilities, and services.</li><li>Follow up on pending bookings and ensure guest satisfaction throughout the pre-arrival stage.</li><li>Support the Reservations Manager in achieving departmental goals.</li></ul>Requirements:<ul><li>Previous experience in a reservations, front office, or call center role in the hospitality industry is preferred.</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in English (both written and spoken); knowledge of Arabic or other languages is an advantage.</li><li>Familiarity with Opera PMS or similar hotel reservation systems is desirable.</li><li>Attention to detail and ability to work in a fast-paced environment.</li><li>A positive, professional attitude with a passion for guest service.</li></ul>What We Offer:<ul><li>A competitive salary and benefits package.</li><li>Accommodation, transportation, and duty meals.</li><li>Comprehensive learning and development programs through Hilton University.</li><li>Career growth opportunities within Hilton Hotels worldwide.</li><li>An inclusive and supportive team culture.</li></ul>Job Type: Full-time

Complex Reservation Agent

ACCOR

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To answer the calls with clear speech and pleasant voice.
To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.
To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.
To recognize VIP guests and to apply the concerned policies.
To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
To promote the Accor loyalty programs and the hotel promotions.
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
To call the supervisor or manager for advice in serious cases or if an approval is required.
To properly use the telephone etiquettes as per Sofitel standards.
To have a perfect knowledge of room types and rate structure.
To ensure the accuracy of all booking information entered in the PMS.
To have a perfect knowledge of the hotel products.
To fulfil administrative tasks and filing.
To properly use and maintain the reservation communication system (telephone, fax, e-mail).
To be aware of and to follow emergency and security procedures.
To respect key handling procedures.
To respect schedules, terms and deadlines as agreed with the Management.
To attend a daily line up briefing with the reservations team
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
To attend training and meetings as and when required.
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Reservation Agent

THE STABLES- BAR/RESTAURANT

<ul><li>Handle individual and group reservations efficiently through calls, emails, and online channels.</li><li>Ensure accurate data entry of bookings in the system (PMS/Channel Manager).</li><li>Provide professional and prompt responses to guest inquiries and booking requests.</li><li>Coordinate with Sales, Front Office, and Revenue teams to maximize occupancy and revenue.</li><li>Maintain up-to-date knowledge of room rates, promotions, and hotel services.</li></ul>Requirements:<ul><li>Previous experience in Reservations or Front Office within the hospitality industry.</li><li>Knowledge of PMS and online booking systems preferred.</li><li>Excellent communication and customer service skills.</li><li>Detail-oriented, organized, and able to multitask effectively.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Reservation Executive

Maintain a friendly and diplomatic relationship/manner with all prospective guests who wish to enter the restaurant or bar at all times Ensure all reservation information is properly documented including time, date, number of covers, name/room number and contact number Prepare table allocations from reservation book before respective meal period seating Ensure guests are graciously shown to their tables within a reasonable time of their reservation Adhere to hotel door policies and restrictions, including local and federal age guidelines aligned with liquor licensing Guarantee there is host/hostess coverage at the reception/welcome desk at all times Guarantee that the phone is answered within 2 rings in a courteous and helpful manner Ensure door policies concerning the entry of guests and these are adhered to at all times Ensure that seating is fair for all service staff Perform related duties and special projects as assigned

Hostess

Explore 2247+ Reservation manager in Dubai this November. Find roles across top companies and apply now to boost your career.