operations manager

receptionist

hr manager

hr coordinator

office manager

reservation manager

Oaks Hotels

<div><b>Job Description</b><p><br>
As <b>Assistant Room Reservation Manager</b>, you will play a key role in driving the performance and efficiency of the Reservations Team. You will ensure full compliance with all SOPs, actively train and coach team members, and consistently monitor their performance to maintain high service standards. You will oversee and enhance all reservations operations, ensuring accuracy in bookings while maximizing revenue opportunities and ensuring the satisfaction of both guests and team members. You will review and monitor daily arrivals, ensuring all guest requests are accurately communicated and actioned. You will support Revenue Management in inventory control, including managing allotments, group blocks, and rate codes across all relevant systems. You will also take ownership of driving upselling initiatives and ensure optimal utilization of all distribution channels, such as IBE, GDS, Tour Operators, Small Luxury Hotels, and Regional and Corporate Sales Offices. This role requires strong leadership, attention to detail, and a commitment to delivering a smooth and efficient reservations experience that contributes to the overall success of the hotel.</p><b><br>
Qualifications</b><br>
<ul><li>
College degree in hotel management.</li><li>
3 years experience in hotel reservations and rooms divisions.</li><li>
Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.</li><li>
Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</li></ul><br>
<b>
Additional Information</b><p><br>
Reporting into Revenue Manager</p></div>

Assistant Room Reservation Manager

Smart Trip Tourism LLC

<p><b>Smart Trip Tourism LLC</b> is a UAE-based travel and tourism company offering global visa services, inbound and outbound tours, holiday packages, and UAE excursions.</p><p><b>Job Description:</b><br/>We&rsquo;re looking for a <b>Female Travel Consultant/Reservation Executive </b>for our Sharjah travel desk at Hotel. The ideal candidate should have <b>at least 2 years of UAE experience</b> in a similar role and be <b>fluent in Arabic</b>.</p><p><b>Key Responsibilities:</b></p><ul><li>Coordinate and manage daily travel bookings and client inquiries.</li><li>Assist customers with visa processing, tour packages, and transportation arrangements.</li><li>Communicate effectively with clients, suppliers, and partners.</li><li>Ensure smooth operations and excellent customer experience.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 2 years of experience in travel or tourism in the UAE.</li><li>Fluent in Arabic and proficient in English.</li><li>Strong communication and organizational skills.</li><li>Customer-oriented and able to multitask efficiently.</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED3,500.00 per month</p><p>Experience:</p><ul><li>Travel Coordinator: 2 years (Required)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul><p>Expected Start Date: 15/11/2025</p>

Reservation Executive

The Emirates Group

<div><h5 class="jobSectionHeader"><b>Job Purpose<br>
</b></h5><p></p><p>As <b>Reservation Services Duty Controller (NCC) </b>Identify, analyse and evaluate the operational impact on schedule deviations and its revenue and cost implications and arrive at creative solutions and make decisions on a real time basis to minimise the impact on passenger loads and revenue proactively rebooking alternates where appropriate. Contribute to the overall decision making processes at the Network Control Centre (NCC) by devising and implementing processes to identify operational constraints and address Reservation issues and concerns. Assist the Reservations Services Duty Controller in managing the day-to-day activities on 24/7 shift basis.
</p><p><b>In this role, you will:
</b></p><ul><li>Create and manage the master operating plan of passenger flights in the MARS Reservations and Operational Systems and ensure the interface of such schedules with other e-trading platforms and interline partners via GDS and EOL etc.
</li><li>Analyse the critical connections and the connecting and turn around times through the Dubai hub and the mini hubs at the outstations based on the operating plan of passenger flights. Identify possible operational constraints within the network and proactivitely plan an make recommendations to the various representatives at the NCC to ensure minimal disruptions to passengers, proactively rebooking alternates where appropriate.
</li><li>Devise and implement processes and procedures to identify operational constraints. Liaise with Airport Services, YM, Engineering, Planning, Operations, IFS, etc. to ensure they implement all processes and are fully briefed and geared to pay special attention to handle all deviations to the planned operations.
</li><li>Ascertain adverse weather forecasts across the network and other operational limitations and constraints, which could result in passenger restrictions and establish the severity of such penalties and its impact on the operations and update the Duty Controller to initiate further action plans.
</li><li>Establish aircraft tail numbers/registrations scheduled on various routes and identify the routes where the deployment of certain aircrafts could have detrimental effect on passenger loads. Recommend changes to YM, Engineering, Planning, Flight Operations, etc, to re-deploy such aircrafts to gain additional payloads thus enhancing the revenue loads and to maintain consistent and quality services standards.
</li><li>Initiate investigatins and prepare reports for senior management on issues pertaining to flight operational anomalies identified by flight operations, voyage reports etc. where Res. Svcs. was involved in such irregularities,. Provide quality data on loads forecasted network-wide to the Res. Svcs. and YM teams and improve communication between outstations and DXB and thus reduce the risk of incorrect information which could have a direct impact on the safety of the aircraft and on-time departures.
</li><li>Support the Duty Controller Reservation Services and outstations on the day-today functioning of the shift. Evaluate and arrive at creative and cost effective service recovery actions during major disruptions in the planned operations either due to schedule disruptions, 'systems' failures, hub congestion, peformance failures, strikes, natural calamities, etc.
</li><li>Offer strategic evaluations to the future growing requirement of the Service Delivery cycle and products to be incorporated to the EK Network. Ensures the execution of such strategies and manage projects that result from these evaluations. Evaluates, recommends and implements improvements to all operational, business and administrative systems and processes within the schedules, services and support areas and related systems. Optimises effectiveness in terms of manpower planning and maximum automation in order to improve servie levels for the benefit of all end users in both NCC and Res Svcs offices.
</li><li>Represent Res Svcs at the FDCC (Flight Disruption Control Centre) as and when FDCC is activated for any contingency operation i.e. major schedule disruptions, diversion, incidents, accidents and contribute to the decision making process at the FDCC.
</li></ul><h5 class="jobSectionHeader"><b>Qualification
</b></h5><p><b>To be considered for this role, you must meet the below requirements:
</b></p><div><div><div><ul><li>Bachelor&rsquo;s degree (12+3 or equivalent) with over 5 years of experience in Commercial Sales, Reservations, and Ticketing.
</li><li>Wide knowledge of the airline industry. Must be very well versed with airline procedures and AIRIMP. Detailed knowledge of Automated Reservations System together with policies and procedures. Working knowledge of Airport procedures including both manual and automated check-in.
</li>Computer literate in MS office. Excellent written and oral communication skills.<br>
<li>
<br>
<br>
<br>
</li></ul></div></div></div><p>Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.
</p><h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><div><div><p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide. Discover what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career&rsquo;s website: www.emirates.com/careers .</p></div></div></div><div></div>

Reservation Services Duty Controller

KERZNER INTERNATIONAL LIMITED

<p><strong>About The Role</strong></p>
<div>
<ul>
<li>Controls restaurant reservations for One&amp;Only One Za abeel</li>
</ul>
</div>
<div>
<ul>
<li>Ensures smooth day-to-day operation of the Restaurant Reservation.</li>
</ul>
</div>
<div>
<ul>
<li>To identify and anticipate guest's needs and requirements.</li>
</ul>
</div>
<div>
<ul>
<li>Provide comprehensive and quality customer care by applying technical knowledge and procedures about restaurants and restaurant reservation when servicing internal and external guest queries</li>
</ul>
</div>
<div>
<ul>
<li>Assist agents in answering overflowing calls with confidence, in a polite and friendly manner which is in accordance with Forbes standards.</li>
</ul>
</div>
<div>
<ul>
<li>Monitoring the agents on the floor to ensure all standards are being adhered to.</li>
</ul>
</div>
<div>
<ul>
<li>To ensure accurate input of restaurant reservation details in Sevenrooms.</li>
</ul>
</div>

Team Leader, Restaurant Reservations

Deluxe Holiday Homes

<div><p><b>Deluxe Holiday Homes </b>is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 300+ professionals.</p><p></p><p><b>
About the role: </b>We are seeking a highly motivated and customer-oriented individual to join our Revenue department as a <b>Reservation Sales Agent</b>. In this role, you will be responsible for handling reservations and providing exceptional customer service to our valued guest<br>
<br>
<b>Responsibilities:</b></p><ul><li><p>
Conduct outgoing calls to existing guests to offer extension of stays or promotions</p></li><li><p>
Approach customers in advance and follow-up about renewals</p></li><li><p>
Upselling services to current guests and potential guests who wish to book</p></li><li><p>
Respond to booking inquiries (phone call, text message, WhatsApp, email, etc.)</p></li><li><p>
Discuss rates when needed with Revenue Manager, BDM to confirm a reservation or extension</p></li><li><p>
Establish and handle connections with Travel agencies and other partners for long-term partnership.</p></li><li><p>
Arrange face to face viewings and close bookings accordingly</p></li><li><p>
Familiarize features and location of each property to answer inquiries more effectively</p></li><li><p>
Recording confirmed bookings accurately on the database in PMS</p></li><li><p>
Book vacation rentals based on availability and customer preferences</p></li><li><p>
Process payments and send confirmations</p></li><li><p>
Working closely with Accounts to ensure payments of bookings before confirmation</p></li><li><p>
Providing accurate information to potential guests and explaining the rules and regulations for each property before booking confirmation</p></li><li><p>
Understanding the clients&rsquo; needs and requirements to offer them the most suitable options for booking</p></li><li><p>
Understanding factors for pricing of each property and seeking opportunities to secure bookings</p></li><li><p>
Actively get more direct bookings from local portals</p></li><li><p>
Provide excellent customer service for potential, incoming, and to returning guests</p></li><li><p>
If reservation quote is requested by customer, prepare and provide quote.</p></li><li><p>
Answer to guest inquires via OTA channels such as Booking.com, Airbnb, etc.</p></li><li><p>
Follow up with guests to receive documents/information prior to their arrival.</p></li><li><p>
Process the documents (such as crop the image, upload into the system, etc.).</p></li><li><p>
Record guests' information and documents in Company&rsquo;s system as well as DTCM (check ID validity, guest age, etc.)</p></li><li><p>
Send email to community / register guests prior their arrival with the building.</p></li><li><p>
Constantly coordinate with team members to have issues solved.</p></li><li><p>
Work with issue escalation and provide reports as required by management.</p></li><li><p>
Conduct any other tasks as assigned by management time to time.</p></li></ul><p></p><p><b><br>
Benefits:</b></p><ul><li><p>
Competitive Salary Package &amp; commission structure.</p></li><li><p>
Medical Insurance Plan.</p></li><li><p>
Air Ticket Allowance.</p></li><li><p>
A great working environment.</p></li><li><p>
Comprehensive training and support.</p></li><li><p>
Opportunity to work with multi-cultural environment</p></li></ul><p><b><br>
Requirements:</b></p><ul><li><p>
Fluency in English both written and spoken.</p></li><li><p>
Excellent communication and interpersonal skills.</p></li><li><p>
Strong attention to detail and organizational abilities.</p></li><li><p>
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</p></li><li><p>
Prior experience in customer service or sales is preferred.</p></li><li><p>
Prior experience from Property, Hospitality, Travel or Real estate experience required.</p></li></ul><p></p><p><br>
If you are passionate about providing exceptional customer service and have a strong desire to contribute to the success of our Revenue department, we would love to hear from you. Join our team at Deluxe Holiday Homes and be part of a dynamic and growing company.</p></div>

Sales & Reservation Agent

Airbetter Holiday Homes LLC

<p><b>About Us:</b></p><p>We are a leading Holiday Homes company offering premium short-term rental properties across Dubai. Our mission is to provide exceptional guest experiences with the comfort and luxury of home combined with the standards of a hotel.</p><p>We are seeking a <b>Reservation Agent</b> with a background in holiday homes or hotel operations to join our dynamic team. The ideal candidate will manage reservations, ensure smooth guest communication, and deliver outstanding customer service.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle guest inquiries and reservations via phone, email, and online platforms.</li><li>Manage booking calendars and ensure accurate property availability.</li><li>Coordinate check-in/check-out schedules with operations team.</li><li>Upsell additional services to enhance guest experience.</li><li>Maintain high standards of guest communication and satisfaction.</li><li>Resolve booking issues promptly and professionally.</li><li>Prepare daily reports on reservations and occupancy.</li></ul><p><b>Requirements:</b></p><ul><li><b>Previous experience in holiday homes reservations or hotel front office</b> (mandatory).</li><li>Strong knowledge of OTA platforms (Airbnb, Booking.com, Expedia, etc.).</li><li>Excellent communication and customer service skills.</li><li>Ability to multitask and work under pressure.</li><li>Proficiency in MS Office and reservation systems.</li><li>Fluency in English (Arabic or other languages is a plus).</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary + performance incentives.</li><li>Career growth opportunities in a fast-growing hospitality sector.</li><li>Supportive and professional work environment.</li></ul><p><b>How to Apply:</b></p><p>Send your CV to <b>sunshinemark@airbetter.com </b>with the subject line: <i>Reservation Agent Application &ndash; Holiday Homes</i>.</p><p>Job Type: Full-time</p><p>Pay: AED3,000.00 per month</p>

Reservation Agent – Holiday Homes (Hotel Experience Preferred)

Cheval Collection

<div><div><b>Job Ref: </b>CHE1886</div><div><b>
Branch: </b>Cheval Maison &ndash; Expo City Dubai</div><div><b>
Location: </b>Cheval Maison &ndash; Expo City Dubai, Expo City</div><div><b>
Salary/Benefits: </b>Competitive Salary</div><div><b>
Contract type: </b>Permanent</div><div><b>
Hours: </b>Full Time</div><div><b>
Posted date: </b>17/11/2025</div><div><b>
Closing date: </b>19/12/2025</div><p><b><br>
Key Responsibilities:</b></p>
<ul>
<li>Handle all incoming reservation inquiries via phone, email, and online booking platforms.</li>
<li>Provide accurate information about room availability, rates, packages, and promotions.</li>
<li>Process bookings efficiently, ensuring all details are captured accurately in the reservation system.</li>
<li>Upsell and cross-sell hotel services and amenities to maximize revenue opportunities.</li>
<li>Build and maintain strong relationships with guests, travel agents, and corporate clients.</li>
<li>Coordinate with other departments to ensure a smooth guest arrival experience.</li>
<li>Resolve any reservation-related issues or complaints promptly and professionally.</li>
<li>Monitor booking trends and provide reports to support revenue management strategies.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>Previous experience in reservations, sales, or a similar role in the hospitality industry.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Proficiency in reservation systems (e.g., Opera) and Microsoft Office.</li>
<li>Excellent organizational and multitasking abilities.</li>
<li>Fluency in English (additional languages are a plus).</li>
<li>A positive attitude and passion for delivering exceptional guest service.</li>
</ul>
<p><b>What We Offer:</b></p>
<ul>
<li>Competitive salary and benefits package.</li>
<li>Professional development and career growth opportunities.</li>
<li>A supportive and inclusive workplace culture.</li>
<li>The chance to be part of a renowned luxury hospitality brand.</li>
</ul>
<p><b>How to Apply:</b><br>
If you&rsquo;re passionate about hospitality and excited to contribute to the success of Cheval Maison Expo City, we&rsquo;d love to hear from you!</p>
<p>
Submit your application online, including an updated CV that showcases your relevant experience, to be considered for the <b>Reservations/Sales Agent</b> position at Cheval Maison Expo City.</p><p>
Opening in March 2025, Cheval Collection is delighted to be adding a second Dubai property to its growing portfolio, which includes 13 locations in London and three in Edinburgh.</p>
<p>
Cheval Maison - Expo City will feature 151 exquisite bedrooms and studios accompanied by a range of one, two and three-bedroom apartments, a rooftop pool, meeting and events spaces, a restaurant and bar, brasserie and coffee shop.</p>
<p>
Located in Dubai&rsquo;s thriving Expo City just moments from the metro, this prestigious building hosted visiting world leaders during Expo 2020 Dubai and did so again during the COP28 climate conference in December 2023.</p></div>

Reservations/Sales Agent

Explore 1894+ Reservation manager in Dubai this November. Find roles across top companies and apply now to boost your career.