sales manager

receptionist

relationship manager

finance manager

hr manager

reservation manager

IHG Hotels & Resorts

<div><div>Franchise Hotel - Assistant Reservation Manager
<div></div><div><div>Hotel Brand: VOCO Hotels
 
Location: United Arab Emirates, Dubai
Hotel: VX Monaco Hotel &ndash; Dubai World Islands - (DXBCA)
Job number: FRDXBCA4204<div> 
 
 
</div></div><div><div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.</div> 

<div>About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels. 
Your day to day
<ul>
<li>Reservations Management
<ul>
<li>Oversee daily operations of the reservations team, ensuring accuracy in bookings, confirmations, and guest correspondence.
</li>
<li>Manage group and individual reservations, including special requests, VIP arrangements, and long-stay requirements.
</li>
<li>Ensure all reservations are entered correctly in the system with updated rates, availability, and policies.
</li>
</ul>Revenue &amp; Sales Support
<ul>
<li>Support revenue management strategies by monitoring booking pace, market trends, and demand patterns.
</li>
<li>Assist in maximizing occupancy and revenue through upselling, cross-selling, and promoting packages.
</li>
<li>Work closely with Sales &amp; Marketing to convert leads, group bookings, and special events.
</li>
</ul>Team Leadership
<ul>
<li>Train, guide, and supervise reservations agents to maintain high service standards.
</li>
<li>Monitor team performance and provide feedback, coaching, and development opportunities.
</li>
<li>Ensure adherence to company policies, procedures, and brand standards.
</li>
</ul>Guest Experience
<ul>
<li>Maintain excellent communication with guests, handling queries, complaints, and special requests promptly.
</li>
<li>Ensure VIP guests and repeat customers receive personalized reservation service.
</li>
<li>Support smooth check-in/check-out processes by coordinating with Front Office and other departments.
</li>
</ul>Administration &amp; Reporting
<ul>
<li>Prepare daily, weekly, and monthly reports on reservations, cancellations, and room occupancy trends.
</li>
<li>Ensure compliance with data privacy, payment security, and hotel policies.
</li>
<li>Provide feedback to management on system improvements and process enhancements.</li></ul> 
</li>
</ul> 
What we need from you
<ul>
<li>Bachelor&rsquo;s degree in Hospitality, Business, or related field.
</li>
<li>2&ndash;4 years&rsquo; experience in reservations, preferably in a luxury hotel or resort.
</li>
<li>Knowledge of Opera PMS / CRS or other hotel reservation systems.
</li>
<li>Strong communication and customer service skills.
</li>
<li>Analytical mindset with attention to detail.
</li>
<li>Fluency in English (Arabic or Russian is an advantage).
</li>
<li>Leadership skills with the ability to train and motivate a team</li></ul> 
 
What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you&rsquo;ll become part of our hotel family.</div></div></div></div></div>

Franchise Hotel - Assistant Reservation Manager

Nest & Rest

Job Overview:We are seeking a dynamic and experienced Reservation Manager / Revenue Manager to oversee our bookings, manage pricing strategies, and ensure optimal occupancy rates. The ideal candidate will have a strong background in holiday home operations and be highly proficient with platforms such as Airbnb, Booking.com, Bayut, Dubizzle, and other OTAs and listing portals.Key Responsibilities:<ul><li>Manage all reservations and booking inquiries across multiple platforms</li><li>Optimize pricing and availability using dynamic pricing tools and market trends</li><li>Coordinate with housekeeping and maintenance teams for smooth guest check-ins and check-outs</li><li>Monitor and adjust listings on Airbnb, Booking.com, Bayut, Dubizzle, etc., ensuring accuracy and high visibility</li><li>Track and analyze booking performance, occupancy rates, and revenue reports</li><li>Respond promptly to guest queries, reviews, and complaints to ensure 5-star ratings</li><li>Liaise with property owners to provide updates and performance reports</li><li>Develop strategies to increase direct bookings and reduce cancellations</li><li>Ensure compliance with local tourism and short-term rental regulations</li></ul>Requirements:<ul><li>Minimum 01 years of experience in the holiday home or short-term rental industry</li><li>Strong knowledge of online platforms: Airbnb, Booking.com, Bayut, Dubizzle, and others</li><li>Experience with channel managers, PMS systems, and dynamic pricing tools</li><li>Excellent communication and customer service skills</li><li>Strong analytical and problem-solving abilities</li><li>Ability to work independently and handle multiple properties</li><li>Fluent in English (Arabic is a plus)</li></ul>What We Offer:<ul><li>Competitive salary based on experience</li><li>Performance-based bonuses</li><li>Friendly and supportive team environment</li><li>Opportunity for career growth in a rapidly expanding company</li><li>Exposure to a dynamic and exciting hospitality market</li></ul>Job Type: Permanent

Reservation Manager / Revenue Manager (Holiday Homes)

voco™ hotels

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels.<h4 class="jobSectionHeader"> 
Your day to day
<ul>
<li>Reservations Management
<ul>
<li>Oversee daily operations of the reservations team, ensuring accuracy in bookings, confirmations, and guest correspondence.
</li>
<li>Manage group and individual reservations, including special requests, VIP arrangements, and long-stay requirements.
</li>
<li>Ensure all reservations are entered correctly in the system with updated rates, availability, and policies.
</li>
</ul>Revenue &amp; Sales Support
<ul>
<li>Support revenue management strategies by monitoring booking pace, market trends, and demand patterns.
</li>
<li>Assist in maximizing occupancy and revenue through upselling, cross-selling, and promoting packages.
</li>
<li>Work closely with Sales &amp; Marketing to convert leads, group bookings, and special events.
</li>
</ul>Team Leadership
<ul>
<li>Train, guide, and supervise reservations agents to maintain high service standards.
</li>
<li>Monitor team performance and provide feedback, coaching, and development opportunities.
</li>
<li>Ensure adherence to company policies, procedures, and brand standards.
</li>
</ul>Guest Experience
<ul>
<li>Maintain excellent communication with guests, handling queries, complaints, and special requests promptly.
</li>
<li>Ensure VIP guests and repeat customers receive personalized reservation service.
</li>
<li>Support smooth check-in/check-out processes by coordinating with Front Office and other departments.
</li>
</ul>Administration &amp; Reporting
<ul>
<li>Prepare daily, weekly, and monthly reports on reservations, cancellations, and room occupancy trends.
</li>
<li>Ensure compliance with data privacy, payment security, and hotel policies.
</li>
<li>Provide feedback to management on system improvements and process enhancements.</li></ul></li> 
</ul>
 
What we need from you
<ul>
<li>Bachelor's degree in Hospitality, Business, or related field.
</li>
<li>2-4 years' experience in reservations, preferably in a luxury hotel or resort.
</li>
<li>Knowledge of Opera PMS / CRS or other hotel reservation systems.
</li>
<li>Strong communication and customer service skills.
</li>
<li>Analytical mindset with attention to detail.
</li>
<li>Fluency in English (Arabic or Russian is an advantage).
</li>
<li>Leadership skills with the ability to train and motivate a team</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Fairmont

<div>Company Description 
A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service. 
Job Description 
Reporting to the Director of Revenue Management, responsibilities and essential job functions include but are not limited to the following:
Main Duties:<ul><li>
To manage the reservations operations, including the communication Center, ensuring the hotel standards and procedures are fully known and followed.</li><li>
To ensure a proper teamwork and supervise the reservation and telephone operator section at all times.</li><li>
To ensure all incoming and outgoing room reservation request are attended and handled as per the hotel standards and procedures.</li><li>
To attract guest and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel&rsquo;s image and to increase revenue.</li><li>
To recognize potential clients and to transmit information to the sales Department</li><li>
To recognize VIP guests and to apply the concerned policies.</li><li>
To maintain a good commercial relationship with all the bookers: Guest/companies/Agencies.</li><li>
To promote the Accor loyalty programs and the hotel promotions.</li><li>
To ensure the privacy of the guests and the confidentiality of the information is respected.</li><li>
To act as representative of the Management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own</li><li>
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recoding it.</li><li>
To be fully aware of and to report all guest comments or complaints.</li><li>
To ensure that telephone etiquette is properly used as per Accor standards.</li><li>
To ensure a perfect knowledge of room types and rates structure among the reservation team.</li><li>
To ensure the accuracy of all booking information entered in the PMS.</li><li>
To ensure the Guest History records are accurately maintained and all recurring guests are pre-registered.</li><li>
To ensure a perfect knowledge of the hotel configuration and products among the team members.</li><li>
To ensure the achievement of Quality tools and yield Management performance with the reservation team.</li><li>
To implement and control the Focus and other financial and audit procedures.</li><li>
To offer assistance at any time in the operation and monitor, highlight and suggest improvements on any dysfunction.</li><li>
To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.</li><li>
To implement and follow up daily check lists.</li><li>
To assist in securing external guest accommodation should an overbooking occur</li><li>
To know the competitors and to gather information about their activities and Sales</li><li>
To provide updated reports and statistics to the management and other departments.</li><li>
Update availability and rates charts on TARS and other booking systems/channels.</li><li>
To prepare forecasts and statistics.</li><li>
To maintain database for ATACS follow up.</li><li>
To respect schedules, terms and deadlines as agreed with the management.</li><li>
To ensure that all team members are aware of the outlet timings and promote the internal activities and events.</li><li>
To ensure that all team members are updated with latest administrative, organizational, operational or other changes and news.</li><li>
To be updated with the competitor's offerings and rates.</li><li>
To liaise closely with sales on rate management.</li><li>
To conduct a daily line up briefing with the reservation team to recapitulate task and activity.</li><li>
To attend any inter-departmental meeting using this opportunity to encourage the interactivity with reservation team and to review the operational standards and procedures.</li><li>
To share daily activity highlights with the Revenue Manager, including internal and external guest opportunities.</li><li>
To be an ambassador of the hotel, in and outside the workplace.</li><li>
To ensure uncompromising levels of cleanliness and maintenance through each employee&rsquo;s responsibility.</li><li>
To interview potential candidates and assist in new employees' integration in liaison with People and Culture department.</li><li>
To create an atmosphere of high morale and happy working relationship among the staff.</li><li>
To conduct staff evaluations and surveys.</li><li>
To develop staff motivation and performance through action plans.</li><li>
To become involved in staff retention and satisfaction.</li><li>
To ensure training and regular &ldquo;refresher&rdquo; courses are conducted and attended as scheduled.</li></ul> 

Qualifications 
<ul><li>
Previous customer related experience required.</li><li>
Previous Property Manager System experience preferred.</li><li>
Previous Reservation Managerial experience for 2 years is required.</li><li>
Computer literate in Microsoft Window applications required.</li><li>
Strong interpersonal and problem-solving abilities.</li><li>
Highly responsible &amp; reliable.</li><li>
Ability to work well under pressure in a fast-paced environment.</li><li>
Ability to work cohesively as part of a team.</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times.</li><li>
Luxury hotel sales experience, having had varied market mix experience.</li></ul> 

Additional Information 
Visa Requirements:
Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Cluster Reservations Manager

Crowne Plaza Hotel

<div>What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

Crowne Plaza Dubai Marina is a perfect location that completely understands Modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, Crowne Plaza Dubai Marina is an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.

We have an exciting opportunity for you as Reservations Supervisor to join our enthusiastic team at Crowne Plaza Dubai Marina.

As a Reservations Supervisor you are responsible for ensuring that the reservations team achieves or exceeds monthly sales targets. You will also ensure that our guests enjoy exceptional customer service and memorable experiences when visiting our properties and will include key responsibilities such as:
<ul>
<li>Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.</li>
<li>Ensure reservation department and Front Office team are constantly aware of availability states open, on request, closed dates, high demand dates etc.</li>
<li>Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.</li>
<li>Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.</li>
<li>Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letters.</li>
<li>Manage reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling and recommendations from external yield or revenue management systems e.g. Ideas.</li>
<li>Determine work procedures, prepare work schedules, assign duties and expedite work flow for reservation agents.</li>
<li>Manage all aspects of reservation department in the absence of revenue &amp; reservation manager.</li>
</ul>
The ideal candidate must 3 to 5 years of progressive work-related experience in the same role in a 5* city hotel in Dubai and has strong capabilities in handling technicality of revenue generating mediums &amp; organizing, detail-oriented and, with ability to work under pressure of deadlines and ever-shifting priorities in a fast-paced environment. Must promote and ensure good inter-departmental relations. Also, must be a team player, have strong interpersonal skills, and work well independently as well as part of a team, flexible attitude and ability to adapt to changing priorities and business needs.

IHG is more than just a great place to stay; we are also one of UAE&rsquo;s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better. 
 
We passionately believe that it&rsquo;s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone. 
 
We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservations Supervisor at Crowne Plaza Dubai Marina

Falcon Oasis Tours

Falcon Oasis Tours is a well-established DMC (Destination Management Company) based in Dubai. With over a decade of experience in hospitality and tourism, we have emerged as a strong competitor in the region. We are committed to providing exceptional services and creating memorable experiences for our clients.Role DescriptionThis is a full-time on-site role located in Dubai. As an Operations &amp; Reservation team member at Falcon Oasis Tours, you will be responsible for managing day-to-day operations related to travel bookings and reservations. This includes handling customer inquiries, assisting with itinerary planning, coordinating with suppliers, ensuring smooth logistical operations, and providing excellent customer service throughout the travel experience.Qualifications<ul><li>Prior experience in operations and reservations within the travel and tourism industry</li><li>Strong organizational and multitasking skills</li><li>Excellent attention to detail</li><li>Customer-focused mindset with exceptional interpersonal skills</li><li>Proficiency in reservation management systems</li><li>Knowledge of local attractions, hotels, and travel logistics in Dubai</li><li>Ability to work well under pressure and meet tight deadlines</li><li>Fluency in English; additional language skills are a plus</li><li>Flexibility to work weekends and holidays, as required</li><li>Authorization to work in Dubai</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Reservation & Operation

Admiral Plaza Hotel & Gateway Hotel

Looking for our Group Hotels Admiral Plaza Hotel &amp; Gateway Hotel, the Following Positions are available for Immediate Filling.Reservation Agent.( 1 No)SALARY WILL BE AED 1800 PLUS Sharing Accommodation, Meals, Visa, Insurance EtcTHE CANDIDATE SHOULD BE IN UAE ITSELF FOR A DIRECT INTERVIEW AND READY TO JOIN IMMEDIATELY.Should have a Minimum 3 years of Experience in UAE itself<ul><li>Answer all incoming calls promptly, in an attentive, courteous, efficient manner and maintaining excellent call audit scores.</li><li>Answer guest inquiries about hotel services, facilities and hours of operation.</li><li>Enter reservations into the computer according to standard operating procedures.</li><li>Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms and cross &ndash;sell other amenities and facilities when possible.</li><li>Communicate and work closely with the Sales Department and Front Office.</li><li>Maintain accurate files and reports.</li><li>Handle all special reservations, to include V.I.P. reservations, packages and discounts.</li><li>Ensure that all e-mail correspondence is answered in a professional manner within the response time frame.</li><li>Ensure proper Billing Instructions are updated on each booking to avoid any rebate or refunds.</li><li>Ensure all guest requirements are properly noted on the booking and communicated with the departments involved</li></ul>Job Type: Full-timePay: Up to AED1,800.00 per month

Reservation Executive

Explore 2165+ Reservation manager in Dubai this September. Find roles across top companies and apply now to boost your career.

2165 reservation manager jobs IN Dubai

Franchise Hotel - Assistant Reservation Manager

Reservation Manager / Revenue Manager (Holiday Homes)

Franchise Hotel - Assistant Reservation Manager

Cluster Reservations Manager

Reservations Supervisor at Crowne Plaza Dubai Marina

Reservation & Operation

Reservation Executive