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reservation manager

Fundamental Hospitality

<div><p><b>Fundamental Hospitality is looking to hire an experienced Reception &amp; Reservation Manager to join our team at KIGO in Dubai.</b></p><p><b><br>
Requirements:</b></p><ul><li><p>
Previous experience in a similar role within high-end restaurant concepts</p></li><li><p>
Fluent in English &amp; Japanese</p></li><li><p>
Currently based in Dubai, or willing to relocate</p></li></ul><p></p><p><b>
What We Offer:</b></p><ul><li><p>
Competitive Salary</p></li><li><p>
Work Visa &amp; Medical Insurance</p></li><li><p>
30 days paid annual leave</p></li><li><p>
Employee discounts across our venues</p></li><li><p>
Joining flight ticket (for international applicants) plus return tickets to home country (annually or biannually, depending on position)</p></li><li><p>
Opportunities for growth, learning and development within our company</p></li><li><p>
Meals on duty</p></li></ul><p></p><p><b>
Who are we?</b></p><p>
Established in 2011, Fundamental Hospitality is a UAE born company that unifies the regions leading lifestyle concepts. As an international ecosystem of hospitality brands, the group develops elevated, home-grown concepts that showcase the quality and innovation of the region, whilst exporting them to key cosmopolitan cities around the world. Fundamental Hospitality delivers lifestyle brands reimagined, where a creative approach to concept development leads to a dynamic experience in each and every venue. The group has played a fundamental role in the expansion of brands from the UAE to the world, where we understand the essential elements needed to execute experience driven lifestyle concepts on an international scale. The collection of brands within the portfolio include globally acclaimed concepts Gaia, Shanghai Me, Alaya, La Maison Ani, Piatti and Izu Burger, as well as international franchises, Scalini Dubai, Scalini Riyadh, Cipriani Dubai, and Cipriani Dolci UAE. Fundamental Hospitality owns and operates venues across the Middle East and Europe, with ongoing expansion of the group&rsquo;s concepts into the GCC, Europe, UK, and USA. Dubai will further see the launch of new home grown concepts as Fundamental Hospitality continues to cement itself as the leading innovator in the hospitality industry.</p><p>
Website: http://www.fundamentalhospitality.com</p></div><p></p>

Restaurant Reception & Reservation Manager ( Japanese Speaker )

Onetouch Facility Management

<ul><li>Supervise the daily operations of the Reservations department, ensuring all inquiries (phone, email, online) are handled promptly, professionally, and accurately.</li><li>Manage group bookings, corporate contracts, and FIT reservations, optimizing room allocation and rates.</li><li>Monitor and manage room inventory across all distribution channels (Hotel website, OTAs, GDS) to ensure parity and maximize yield.</li><li>Train, mentor, and motivate the reservations team, fostering a culture of exceptional service and continuous improvement.</li><li>Handle complex guest requests, complaints, and reservation issues, providing effective solutions to ensure guest satisfaction.</li><li>Prepare daily, weekly, and monthly reservation reports and forecasts for management.</li><li>Work closely with the Revenue Manager and Sales Department to implement pricing strategies and promotional offers.</li><li>Analyze booking trends and market demand to provide insights for rate planning.</li><li>Ensure all reservation data is accurately input into the Property Management System (WinCloud).</li><li>Ensure all team members are aware of and comply with hotel policies, Dubai's cultural sensitivities, and legal requirements.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p>

Reservation Supervisor

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  KEY DUTIES AND RESPONSIBILITIES
  <br/>
  <br/>
 </strong>
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 <br/>
 <br/>
 <ul>
  <li>
   Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.
  </li>
  <li>
   Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance.
  </li>
  <li>
   Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.
  </li>
  <li>
   Ensure all team members are up to date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.
  </li>
  <li>
   Take personal responsibility for maximizing quality levels of product and service and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
  </li>
  <li>
   Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.
  </li>
  <li>
   Manage incoming reservation request in order to avoid a back log of reservations. Ensure daily trace reports/follow up systems are being handled effectively.
  </li>
  <li>
   Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies. Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies. Quality check reservations made the previous day.
  </li>
  <li>
   Warrant correct operation of Reservations Department, according to instructions given by Reservation Manager.
  </li>
  <li>
   Ensure Reservations procedures for PMS are being followed correctly. In depth knowledge of PMS is required.
  </li>
  <li>
   Maintain a motivational working environment within the department, and with other colleagues in the hotel
  </li>
  <li>
   Proactively promote other sister properties of Minor International.
  </li>
  <li>
   Understand the dynamics of Regional &amp; Local Market, local Competitors and Events of the destination. In depth understanding of local seasonality and booking patterns.
  </li>
  <li>
   Ensure that reservation forecasts, projections, lists and reports are prepared and distributed to all concerned on schedule.
  </li>
  <li>
   Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.
  </li>
  <li>
   Assist in management administration with regard to staffing: Rostering, time and leave management etc.
  </li>
  <li>
   Provide assistance and friendly gesture to local representatives of tour operators and travel agencies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Two years of experience in hotel reservation and rooms division.
  </li>
  <li>
   Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.
  </li>
  <li>
   Understand the dynamics of regional &amp; local market, local competitors and events of the destination.
  </li>
  <li>
   Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
  </li>
  <li>
   Excellent communication skills in English, both verbal and written. Additional language skills are advantageous.
  </li>
  <li>
   In-depth knowledge of revenue management principles and practices.
  </li>
  <li>
   Experience with upselling techniques and strategies.
  </li>
  <li>
   Excellent customer service skills with a focus on guest satisfaction.
  </li>
  <li>
   Flexibility to work varying shifts, including weekends and holidays, as required.
  </li>
  <li>
   Strong problem-solving skills and attention to detail.
  </li>
 </ul>
</div>


Anantara

<div><b>Company Description</b><p><br>
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.</p><b><br>
Job Description</b><p><b><br>
KEY DUTIES AND RESPONSIBILITIES</b></p><p>
Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:</p><ul><li>
Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.</li><li>
Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance.</li><li>
Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.</li><li>
Ensure all team members are up to date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.</li><li>
Take personal responsibility for maximizing quality levels of product and service and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.</li><li>
Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.</li><li>
Manage incoming reservation request in order to avoid a back log of reservations. Ensure daily trace reports/follow up systems are being handled effectively.</li><li>
Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies. Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies. Quality check reservations made the previous day.</li><li>
Warrant correct operation of Reservations Department, according to instructions given by Reservation Manager.</li><li>
Ensure Reservations procedures for PMS are being followed correctly. In depth knowledge of PMS is required.</li><li>
Maintain a motivational working environment within the department, and with other colleagues in the hotel</li><li>
Proactively promote other sister properties of Minor International.</li><li>
Understand the dynamics of Regional &amp; Local Market, local Competitors and Events of the destination. In depth understanding of local seasonality and booking patterns.</li><li>
Ensure that reservation forecasts, projections, lists and reports are prepared and distributed to all concerned on schedule.</li><li>
Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.</li><li>
Assist in management administration with regard to staffing: Rostering, time and leave management etc.</li><li>
Provide assistance and friendly gesture to local representatives of tour operators and travel agencies.</li></ul><p>
#LI-MH1</p><b><br>
Qualifications</b><br>
<ul><li>
Two years of experience in hotel reservation and rooms division.</li><li>
Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.</li><li>
Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</li><li>
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.</li><li>
Excellent communication skills in English, both verbal and written. Additional language skills are advantageous.</li><li>
In-depth knowledge of revenue management principles and practices.</li><li>
Experience with upselling techniques and strategies.</li><li>
Excellent customer service skills with a focus on guest satisfaction.</li><li>
Flexibility to work varying shifts, including weekends and holidays, as required.</li><li>
Strong problem-solving skills and attention to detail.</li></ul></div>

Millennium Plaza Downtown Dubai

<div><p>As the Assistant Reservations Manager, you will support the Reservations Manager in overseeing the hotel's reservations department. Your role involves assisting in reservation processes, managing the reservation team, and ensuring efficient booking operations.</p><p><b>
Key Job Responsibilities:</b></p><ul>
<li>
Assist in supervising and leading the reservations team.</li>
<li>Support the implementation of reservation strategies to optimize room revenue.</li>
<li>Monitor and manage room inventory and availability across distribution channels.</li>
<li>Ensure accurate and efficient booking processes for guests and travel partners.</li>
<li>Collaborate with the Reservations Manager, sales, and marketing teams to drive room reservations and revenue.</li>
<li>Utilize reservation management software and tools to manage bookings.</li>
<li>Analyze booking trends, occupancy, and revenue reports to assist in decision-making.</li>
<li>Train and mentor the reservations team in providing excellent customer service.</li>
<li>Address reservation-related inquiries and concerns from guests and travel partners.</li>
<li>Assist in managing group reservations and negotiating group rates when necessary.</li>
<li>Support in preparing and presenting reservation reports and performance metrics.</li>
<li>Participate in budgeting and financial planning related to room revenue.</li>
<li>Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Assistant Reservations Manager

KERZNER INTERNATIONAL LIMITED

<p><strong>About The Role</strong></p>
<div>
<ul>
<li>Controls restaurant reservations for One&amp;Only One Za abeel</li>
</ul>
</div>
<div>
<ul>
<li>Ensures smooth day-to-day operation of the Restaurant Reservation.</li>
</ul>
</div>
<div>
<ul>
<li>To identify and anticipate guest's needs and requirements.</li>
</ul>
</div>
<div>
<ul>
<li>Provide comprehensive and quality customer care by applying technical knowledge and procedures about restaurants and restaurant reservation when servicing internal and external guest queries</li>
</ul>
</div>
<div>
<ul>
<li>Assist agents in answering overflowing calls with confidence, in a polite and friendly manner which is in accordance with Forbes standards.</li>
</ul>
</div>
<div>
<ul>
<li>Monitoring the agents on the floor to ensure all standards are being adhered to.</li>
</ul>
</div>
<div>
<ul>
<li>To ensure accurate input of restaurant reservation details in Sevenrooms.</li>
</ul>
</div>

Team Leader, Restaurant Reservations

flydubai

<div>MAIN OBJECTIVE OF ROLE: To monitor, edit, troubleshoot and pre-empt operational data, primarily in the &lsquo;Departure Control System&rsquo; (DCS) and other systems to ensure customer experience is optimized through efficient &amp; accurate communication and efficient processing at the flydubai outstation. KEY RESPONSIBILITIES:
<ul><li>Coordinates with UAE &lsquo;Advance Passenger Information&rsquo; (API) cases for both HUB/ Outstation including their system outage, and upload API batch file on the portal for any stations who are unable to transmit it.</li><li>
Manages and directs inbound information flows to relevant departments to optimize performance.</li><li>
Provides a &ldquo;first call&rdquo; on process issues related to flight control for outstations around the network and providing trouble shooting expertise.</li><li>
Acts as focal point for management of disruption ensuring communication channels remain open and are provided with most up to date data.</li><li>
Ensures flight schedulers in run on timely manner for online check-in, through check-in, and schedule timing are matching to flight system.</li><li>
Responsible for the maintenance of all relevant system tables for the storage address and other data by station.</li><li>
Actions all requirements related to helpdesk/call center/Reservation.</li><li>
Reports all challenges and issues related to API outage/documentation authority/stations and Hub system issues.</li><li>
Coordinates close working relationship with &lsquo;Centralized Load Control&rsquo; (CLC) function ensuring payload planning and execution help maximize performance, .</li><li>
Monitors aircraft configuration and affected unserviceable seats for each flight and liaise with &lsquo;Network Control Centre&rsquo; (NCC) if any changes to update sprint with the accurate changes.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Fluent in English</li><li>
Experience in Airport operations</li><li>
Familiarity with DCS, reservation systems, and airline data flows</li><li>
Years with qualifications: 4 - 6 years</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Flight Controller

Explore 1894+ Reservation manager in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

1894 reservation manager jobs IN Dubai United Arab Emirates

Restaurant Reception & Reservation Manager ( Japanese Speaker )

Reservation Supervisor

Reservation Supervisor

Reservation Supervisor

Assistant Reservations Manager

Team Leader, Restaurant Reservations

Flight Controller