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reservations agent

Hilton

<div><p>Reservations Agent</p><p>
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p><ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul><b>
What are we looking for?</b><p><br>
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Reservations Agent

Ramada by Wyndham Riyadh King Fahd Rd

<div><h1 class="jobSectionHeader"><b>SUMMARY</b></h1>
<p></p>
<p>The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other departments to ensure guest satisfaction and operational efficiency.</p>
<p></p>
<p><b>KEY RESPONSIBILITIES</b></p>
<p></p>
<ul><li>Respond promptly to reservation inquiries via phone, email, and online platforms.</li>
<li>Assist guests in making room reservations based on their preferences and needs.</li>
<li>Input and maintain accurate reservation records into the PMS, Opera Cloud.</li>
<li>Provide personalized service to guests, addressing their questions and concerns professionally and courteously.</li>
<li>Upsell hotel amenities and services to maximize revenue opportunities.</li>
<li>Handle guest complaints and resolve issues promptly to ensure guest satisfaction.</li>
<li>Communicate effectively with other hotel departments to ensure seamless guest experiences.</li>
<li>Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.</li>
<li>Confirm reservations and send booking confirmations to guests promptly.</li>
<li>Promote direct bookings and educate guests on the benefits of booking directly with the hotel.</li>
<li>Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.</li>
<li>Monitor room availability and make recommendations to maximize occupancy and revenue.</li>
<li>Prepare daily reports on reservations, cancellations, and no-shows.</li>
<li>Maintain accurate records of guest interactions and transactions.</li>
<li>Assist with administrative duties as assigned by the Reservations Manager.</li>
</ul>
<p></p><p>It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.</p>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><h1 class="jobSectionHeader"><b>
KEY COMPETENCIES</b></h1><p></p><p>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:</p><p></p><ul><li><p>
Attention to detail</p></li><li><p>
Service excellence</p></li><li><p>
Communication</p></li><li><p>
Commercial awareness</p></li><li><p>
Planning &amp; organisation</p></li><li><p>
Driving results</p></li><li><p>
Flexibility</p></li><li><p>
Accountability</p></li><li><p>
Teamwork</p></li><li><p>
Can-do attitude</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
BACKGROUND</b></h1><p>
.</p><ul><li><p>
Business / hospitality management BA qualification is an advantage.</p></li><li><p>
Proficiency in Opera Cloud.</p></li><li><p>
1 years&rsquo; experience working as a receptionist or in a similar role.</p></li><li><p>
Language requirement: professional</p></li><li><p>
Eligibility to work in Saudi Arabia</p></li></ul></div>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Tools</b></h3><p>
Microsoft Office</p><h3 class="jobSectionHeader"><b>
Soft skills</b></h3><p>
Problem Solving, Active listening</p><h3 class="jobSectionHeader"><b>
Customer service</b></h3><p>
Customer Support</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Accountability, Diversity &amp; Inclusion, Caring, Fun</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Staff accommodation, Staff transportation, Incentive plans, Learning &amp; development programmes, Career development, Hotel restaurant staff rate, Multisport Benefit program &ndash; Employee Friends &amp; Family, Multisport Benefit program &ndash; Employee, Employee rate in all Wyndham hotels globally, Training program &ndash; All employee levels, Staff party</p></div></div>

Reservations Agent - Local

Fairmont

<div><b>Company Description</b><p><br>
Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka&rsquo;aba. This 86-story hotel, one of the world&rsquo;s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 1650 rooms.</p><b><br>
Job Description</b><p><br>
We invite you to join the world of luxury hospitality at Makkah Clock Royal Tower, A Fairmont Hotel as our new Reservations Agent.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Handle all reservation enquiries via phone, email, and online channels with professionalism and luxury‑aligned service</li><li>
Convert enquiries into confirmed bookings through personalized recommendations and confident product knowledge</li><li>
Maintain accurate guest profiles, ensuring preferences, requests, and loyalty details are captured correctly</li><li>
Coordinate with Front Office, Sales, and Revenue teams to support smooth operations and guest satisfaction</li><li>
Manage room allocations and special requests with attention to detail and operational awareness</li><li>
Support VIP and special‑attention bookings, ensuring bespoke arrangements and flawless communication</li><li>
Process payments, deposits, and billing information in line with Fairmont</li><li>
Respond to guest queries regarding rates, packages, availability, and hotel facilities</li><li>
Promote upsell opportunities including room upgrades, dining experiences, spa treatments, and special packages</li><li>
Ensure accuracy of all reservations data within the PMS and booking systems</li><li>
Assist with group reservations as required</li><li>
Support service recovery by resolving booking issues with discretion and confidence</li><li>
Participate in daily briefings to stay informed on occupancy, promotions, and operational priorities</li><li>
Uphold Fairmont grooming, communication, and service standards at all times</li><li>
Contribute to a positive, collaborative, and guest‑focused environment within the Reservations and Front Office teams</li></ul><br>
<b>
Qualifications</b><ul><li><p><br>
Diploma or Bachelor&rsquo;s degree in Hospitality Management, Tourism, or a related field</p></li><li><p>
Previous experience in Reservations or Guest Services within the hospitality industry (luxury hotel experience is an advantage)</p></li><li><p>
Proficiency in reservation systems and Property Management Systems (PMS) such as Opera or similar</p></li><li>
Excellent verbal and written communication skills</li><li><p>
Strong command of the English language; additional languages are an advantage</p></li><li><p>
Strong customer service and sales skills with the ability to convert enquiries into confirmed bookings</p></li><li><p>
High level of accuracy and attention to detail</p></li><li><p>
Ability to multitask and work efficiently in a fast-paced environment</p></li><li><p>
Strong organizational skills and a team-oriented mindset</p></li><li><p>
Basic knowledge of revenue management, rate structures, and promotions is an advantage</p></li><li><p>
Flexibility to work shifts, including weekends and public holidays</p></li></ul><b><br>
Additional Information</b><p><b><br>
Why work for Accor?</b><br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p></div>

Reservations Agent- (Saudi National)

<div><b>Company Description</b><p><br>
Welcome to <b>SLS The Red Sea</b>, where bold creativity and unapologetic luxury come to life.</p><p>
Part of Ennismore&rsquo;s globally celebrated lifestyle portfolio, SLS Hotels are known for redefining hospitality through striking design, elevated service, and magnetic social energy. Now open on the Red Sea coast, SLS The Red Sea stands as one of Saudi Arabia&rsquo;s most exciting lifestyle destinations.</p><p>
The resort features 150 impeccably designed keys, five dynamic Food &amp; Beverage venues, and a luxurious spa sanctuary, offering guests a seamless blend of indulgence, entertainment, and escape. From vibrant dining experiences to moments of pure relaxation, every detail is crafted to surprise, inspire, and connect.</p><p>
More than a hotel, SLS The Red Sea is a living stage&mdash;a place where creativity thrives, individuality is celebrated, and bold ideas are encouraged. As the journey continues beyond opening, we are building a passionate team to shape the future of this iconic destination. If you&rsquo;re driven by excellence, energized by lifestyle hospitality, and ready to be part of something extraordinary, this is where your story continues.</p><b><br>
Job Description</b><p><br>
We are seeking a <b>Reservations Agent </b>to be the first point of contact for guests engaging with SLS The Red Sea. This role is responsible for handling all reservation enquiries with precision, warmth, and efficiency, converting enquiries into confirmed bookings while delivering a guest experience that reflects the confident, bold, and guest-forward spirit of SLS. The Reservations Agent plays a key role in optimizing occupancy and revenue while ensuring seamless, thoughtful service from the very first interaction.</p><p><b>
Key Responsibilities</b></p><ul><li>
Respond promptly and professionally to all reservation enquiries via phone, email, and online platforms in accordance with departmental SOPs.</li><li>
Identify guest needs, preferences, and travel patterns to recommend suitable room types, packages, and offers.</li><li>
Accurately enter and update guest details, payment methods, preferences, and special requests in the property management system.</li><li>
Clearly explain hotel facilities, rates, booking terms, cancellation policies, and promotional offers.</li><li>
Process reservation modifications, cancellations, and no-show procedures in line with hotel policies.</li><li>
Deliver service that is friendly, engaging, confident, and aligned with SLS brand values.</li><li>
Apply effective upselling techniques to drive room upgrades, extended stays, and additional services.</li><li>
Support revenue management strategies by understanding rate plans, restrictions, and channel distribution.</li><li>
Promote direct bookings, loyalty memberships, and the Ennismore Dis-loyalty Program to enhance brand engagement.</li><li>
Ensure accurate entry of market segmentation, source codes, and reservation data for reporting and analysis.</li><li>
Manage room inventory and availability using Opera Cloud and related reservation systems.</li><li>
Conduct regular audits of reservation data to ensure accuracy, completeness, and compliance with standards.</li><li>
Maintain confidentiality and data security when handling guest information and payment details.</li><li>
Communicate effectively with the Distributions Manager and team regarding daily pace, VIP bookings, special requests, and system issues.</li><li>
Share guest feedback and booking insights with Revenue, Sales, and Front Office teams where relevant.</li><li>
Support onboarding and knowledge-sharing with new team members.</li><li>
Participate in team briefings and contribute to performance targets and service initiatives.</li><li>
Run and review daily reservation reports to ensure readiness for arrivals.</li><li>
Maintain organized records of group bookings, special requests, and communication logs.</li><li>
Merge duplicate guest profiles and maintain a clean, accurate guest database.</li><li>
Uphold guest privacy and data protection protocols at all times.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
High school diploma required; diploma or degree in Hospitality, Business, or a related field preferred.</li><li>
Minimum 1&ndash;2 years&rsquo; experience in hotel reservations or guest services; lifestyle or luxury brand experience preferred.</li><li>
Prior Middle East experience is an advantage.</li><li>
Strong working knowledge of hotel systems, particularly Opera Cloud, OTAs and RESAweb.</li><li>
Fluency in English required.</li><li>
Excellent verbal and written communication skills with a confident, engaging, and professional tone.</li><li>
High attention to detail, strong organizational skills, and the ability to multitask in a fast-paced environment.</li><li>
A proactive, positive team player with a strong guest-first mindset.</li></ul></div>

Reservations Agent (Saudi National)

<div><p>Cluster Reservation Agent</p><p>
A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p><ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul><p><b>
What are we looking for?</b><br>
</p><p>A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Cluster Reservation Agent

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Senior Sales Operations Agent - Riyadh
</div></div><div><div>Ref #
</div><div>230438
</div></div><div><div>Location
</div><div>Kingdom Of Saudi Arabia - Riyadh
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 08-Feb-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>We are pleased to announce an incredibly exciting opportunity to join our Sales Operations team as Senior Sales Operations Agent in Riyadh, Kingdom Of Saudi Arabia.</p><p>
In this role you are expected to actively engage with the sales team to help achieve assigned revenue targets by providing technical support. Provide five-star service to Qatar Airways internal and external customers. Act as Qatar Airways product and process expert by supporting the team with daily complex sales operations tasks, including but not limited to Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration, and ensuring that activities are completed in a timely and efficient manner.</p><p><b>
Key Accountabilities</b></p><ul><li>
Adhere to Standard Operating Procedures (SOPs) for sales operations functions established to ensure alignment to QR&rsquo;s global sales/sales operations principles.</li><li>
Act as product knowledge expert for trade support tasks, supporting in more complex tasks reservations, ticketing, FFP, oneworld, Beyond Business and Corporate queries.</li><li>
Assist Sales Operations Agents with their queries, and escalations to ensure efficiency and quality services.</li><li>
Maintain and generate reports as required by reporting Line Manager.</li><li>
Be the primary person in following up with customers and trade partners on enquiries, requests.</li><li>
Guide junior Sales Operations Agents, particularly new joiners, in QR processes and policies, to ensure smooth operations within the department.</li><li>
Perform other department duties related to his/her position as directed by the Head of the Department.</li><li>
Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration</li><li>
Take primary responsibility within the department in the processing of refunds, issuance/reissuance of tickets, ensuring smooth handling of all cases within purview.</li><li>
Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage</li><li>
Support Travel Agencies with reservations related activities</li><li>
Produce reports for relevant markets and share monthly performance reports</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before. Together, everything is possible.</p><p>
</p></div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>To be successful in this role you will need:</b></p><ul><li>
Well versed with MS Office</li><li>
Have experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis</li><li>
Good English communication skills - spoken and written</li><li>
Bachelor&rsquo;s Degree with minimum of 2 years of job-related experience</li><li>
Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general</li><li>
Problem-solving skills, efficiency-oriented mindset</li><li>
Flexibility in working hours (can be shift pattern or regular working hours)</li></ul><p>
Offering: Competitive salary package with benefits.</p><p><b>
About Qatar Airways Group:</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=230438</div></div></div></div></div></div></div></div>

Senior Sales Operations Agent - Riyadh

Explore 84+ Reservations agent in Saudi Arabia this February. Find roles across top companies and apply now to boost your career.

84 reservations agent jobs In Saudi Arabia

Reservations Agent

Reservations Agent

Reservations Agent - Local

Reservations Agent- (Saudi National)

Reservations Agent (Saudi National)

Cluster Reservation Agent

Senior Sales Operations Agent - Riyadh