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retail operations manager

SPEX AND STANDARDS

Industry: Food Production, Retail &amp; Distribution (Confectionery)Type: Full-timeRole OverviewWe seek a hands-on Operations &amp; Development Manager to lead daily operations while continuously improving and developing operational systems from a practical, execution-driven perspective. This role requires strong on-ground presence, high operational discipline, and the ability to turn real daily challenges into structured, scalable processes.Core Operations Responsibilities<ul><li>Manage daily production, preparation, and packaging operations</li><li>Directly oversee retail outlets and ensure full operational readiness</li><li>Plan and control inventory, suppliers, and material flow</li><li>Organize staff schedules and monitor daily performance and discipline</li><li>Ensure compliance with Qatar food safety and local regulations</li><li>Control operational costs and minimize wastage</li><li>Execute seasonal and peak campaigns (National Day, Ramadan, Eid, New Year)</li><li>Prepare clear and concise operational reports (inventory, issues, corrective actions)</li></ul>Operations Development Responsibilities<ul><li>Review existing workflows and identify operational gaps and bottlenecks</li><li>Improve and document practical, executable SOPs</li><li>Enhance inventory and procurement systems to reduce shortages and overstock</li><li>Improve team efficiency through clear role definition and task structure</li><li>Propose realistic, actionable solutions to improve productivity</li><li>Support product development from an operational feasibility perspective</li><li>Prepare operations for future expansion (new outlets, kiosks, peak seasons)</li></ul>Requirements<ul><li>Proven hands-on experience in operations management and operational development, with a strong ability to work on the ground and make fast, practical decisions</li><li>Background in sweets, food, gifting, or retail operations</li><li>Execution-focused mindset with strong organizational skills</li><li>5+ years of experience in FMCG or food production</li><li>Experience with retail partnerships in Qatar or the GCC</li><li>Strong knowledge of Qatari food regulations</li><li>Fluency in English</li><li>Qatar-based experience is a strong advantage</li></ul>Education<ul><li>Diploma or Bachelor&rsquo;s degree in Business Administration, Operations Management, Supply Chain, Production, or a related field is preferred</li><li>Hands-on operational experience and execution ability are the primary selection criteria</li></ul>Note: This is a field-execution role, not a desk-based or theoretical management position.Compensation:<ul><li>QAR 8,000&ndash;10,000/month (based on experience)</li><li>Performance-based incentives</li></ul>Job Type: Full-timePay: QAR8,000.00 - QAR10,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>FMCG, Retail and food production: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>QID (Required)</li></ul>Work Location: In person

Operations & Development Manager – Retail & Production (Sweets & Gifting)

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 174444
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 The Store Manager is responsible for leading a team to achieve high levels of customer service and in-store execution to drive sales and profitability targets. The role requires excellent communication and people skills to influence the team to deliver outstanding customer service. The manager must be able to analyze sales figures to strategize and achieve business targets, while managing financials such as P&amp;L and store KPIs.
 
 
 
 What You Will Do:
 
 
 
 
 Profit Financial
 
 
 
 <ul>
 <li>
 Drive, monitor, and review sales performance and recommend action plans to deliver sales budget at the store level.
 </li>
 <li>
 Conduct monthly meetings focusing on category sales performance with selling personnel to update performance and recommend improvements.
 </li>
 <li>
 Implement strategies and ensure 100% execution of all programs to achieve sales targets of exclusive products and submit feedback on promotion effectiveness.
 </li>
 <li>
 Manage and control store-approved operational expenses (OPEX) such as utilities, wrap supply, and staff costs.
 </li>
 <li>
 Recommend and initiate plans to optimize store controllable expenses.
 </li>
 <li>
 Achieve shrinkage budget below tolerance level through day-to-day monitoring of Retail Operating Standard Compliance.
 
 
 </li>
 </ul>
 Commercial
 
 
 <ul>
 <li>
 Check and review the implementation of display and timely replenishment of stocks.
 </li>
 <li>
 Manage availability and timely replenishment of stocks.
 </li>
 <li>
 Ensure consistent, accurate, and timely inventory adjustments (e.g., GAP, Cycle Counts, Negative Quantity on Hand, False Positive).
 </li>
 <li>
 Comply consistently with the Brand of Service Standards when dealing with customers.
 </li>
 <li>
 Ensure customer shopping experience exceeds expectations.
 </li>
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 Handle and report product queries and complaints, offering advice professionally aligned with the Brand of Service Standards procedure.
 </li>
 <li>
 Drive loyalty member programs and initiatives to achieve target transaction participation.
 </li>
 <li>
 Drive selling techniques to achieve target conversion/transaction rate.
 </li>
 <li>
 Cascade ongoing promotions, activities, memos, and bulletins following the standard power talk guidelines regularly.
 </li>
 <li>
 Check and validate the proper implementation and execution of promotional and store activities (e.g., promo callouts, hero displays, and price changes).
 
 
 </li>
 </ul>
 Process
 
 
 <ul>
 <li>
 Ensure policies, brand standards, grooming guidelines, and internal control procedures are communicated and implemented as per SOP.
 </li>
 <li>
 Demonstrate strong analytical skills and understanding of the system and reporting.
 </li>
 <li>
 Monitor store controllable expenses, supervise loss, asset protection, and risk management, and be accountable for inventory management.
 </li>
 <li>
 Liaise with mall management and handle store documentation as appropriate (daily reports, banking, refunds, exchanges, etc.).
 </li>
 <li>
 Perform cashiering duties.
 
 
 </li>
 </ul>
 People Management
 
 
 <ul>
 <li>
 Plan and monitor Personal Development Plans and in-role development interventions.
 </li>
 <li>
 Identify, implement, and monitor team learning interventions.
 </li>
 <li>
 Review and discuss performance appraisals and personal plans of direct reports.
 </li>
 <li>
 Implement action plans for employee engagement.
 </li>
 <li>
 Conduct performance review completion and discussion.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strong leadership and team management abilities.
 </li>
 <li>
 Excellent customer service orientation and empathy.
 </li>
 <li>
 Proactive initiative-taking with good team spirit.
 </li>
 <li>
 Strong analytical skills and retail systems understanding.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Bachelor or Master's degree is preferred.
 </li>
 <li>
 Minimum 5+ years of experience in retail and team management in the beauty sector.
 </li>
 <li>
 Proficiency in retail operational skills (stock management, visual merchandising, systems, cash management).
 </li>
 <li>
 Demonstrated management and people development skills, leadership abilities, and problem-solving competence.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Store Manager | Retail | Watsons | Qatar

Azadea Group

<div>
 
 
 RESPONSIBILITIES
 
 
 
 
 
 
 - Develop action plans and strategies to maintain positive shop performance and assist in setting seasonal projections.
 
 
 - Ensure that the appearance and visual display of all stores are in line with visual merchandising and brand guidelines. Collect and provide feedback on VM standards to retail and brand management.
 
 
 - Coordinate closely with the Azadea's Business Services to ensure effective and timely completion of all operational functions. Develop and implement operational metrics to measure the department's effectiveness.
 
 
 - Conduct regular field visits to stores to identify concerns and provide necessary support, ensuring thorough reporting of findings and recommending any needed corrective actions. Tour the sales floor regularly to ensure stores are well-organized and adequately staffed according to store operations policies and procedures.
 
 
 - Prevent financial loss and maintain stock control/shrinkage targets in line with company guidelines. Coordinate closely with Azadea's Business Services to ensure all operational functions are completed effectively and on time. Implement a set of operational metrics to measure the effectiveness of the department.
 
 
 - Ensure adherence to customer service standards and implement enhancements where necessary. - Conduct market analysis to monitor competitors' strategies and plans, providing recommendations for contingency plans as necessary.
 
 
 - Provide analysis to senior management regarding stock levels, discounts, collections, etc., and coordinate with brand managers to take appropriate action in a timely manner. Generate and analyze sales reports, collaborating with the retail and brand management team to maximize stock potential.
 
 
 - Assist in developing the business plan and strategy for local operations.
 
 
 - Manage the opening of new stores by closely coordinating and following up with relevant departments, as well as overseeing the closure of existing stores.
 
 
 - Ensure compliance with health and safety legislation and adherence to compliance requirements in all areas of operational activity, including company policies, procedures, and controls, especially related to security and cash.
 
 
 -Develop an effective communication platform across the managed area to maintain comprehensive knowledge of products and services. Ensure shared understanding of business activities and priorities among team members.
 
 
 - Maintain relationships with mall management and ensure store compliance with mall guidelines and procedures.
 
 
 - Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 
 -Bachelor's degree in business administration, or a related field. MBA is a plus.
 
 
 -General Experience Six to eight years of experience in Retail, or a similar role.
 
 
 -Three years of experience in a managerial role.
 
 
 
 
 
 
 * AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.
 
 
 
 *
 
 We aim to give our candidates the best experience possible. But due to the amount of applicants applying, we will only get in touch if you have been shortlisted for the role.
 
 
</div>

Retail Lead

WE ARE HIRING &ndash; RETAIL STORE MANAGER (Fashion &amp; Beauty)We are looking for an experienced Retail Store Manager to oversee our fashion and skincare/beauty product store. The ideal candidate must have strong leadership skills, excellent customer service standards, and the ability to manage store operations effectively.Requirements:<ul><li>Must have proven experience as a Retail Store Manager or Retail Supervisor</li><li>Experience in fashion, beauty, or skincare retail is preferred</li><li>Strong communication and team management skills</li><li>Ability to achieve sales targets and maintain store standards</li><li>Knowledge of merchandising, stock control, and customer service</li></ul>Important Note: Only applicants with Store Manager or Retail Supervisor experience will be considered. Sales Associates, Promoters, and Beauty Advisors will NOT be considered for this position.ONLY Females are consideredJob Type: Full-timePay: QAR5,000.00 - QAR6,000.00 per monthApplication Question(s):<ul><li>Are you female </li><li>Do you have beauty and fashion related retail experience </li></ul>Experience:<ul><li>Store Manager / Assistant store Manager : 1 year (Required)</li></ul>

Retail Store Manager - Beauty and Fashion

We are seeking an experienced and motivated Store Manager to lead our electronics retail store. The ideal candidate will be responsible for managing daily store operations, driving sales, leading the team, and ensuring excellent customer service.Key Responsibilities<ul><li>Oversee day-to-day store operations and ensure smooth functioning</li><li>Manage and motivate sales staff to achieve targets</li><li>Ensure excellent customer service and resolve customer issues professionally</li><li>Maintain inventory levels and coordinate stock replenishment</li><li>Monitor sales performance and prepare reports</li><li>Implement sales strategies and promotional activities</li></ul>Requirements<ul><li>Proven experience as a Store Manager or Assistant Manager (electronics retail is must)</li><li>Strong leadership and team management skills</li><li>Good knowledge of electronic products (mobiles, accessories, home appliances, etc.)</li></ul>Job Type: Full-timePay: QAR6,000.00 - QAR7,000.00 per monthApplication Question(s):<ul><li>Do you have experience in Retail Electronics </li><li>Are you male candidate</li><li>Are you currently working as Store Manager / Assistant store Manager in electronics</li></ul>

Store Manager - Electronics

Wheels on Lease Car Rental

Shop Manager &ndash; Luxury Retail (Qatar)Location: Qatar Working Days: 6 per week Salary: QAR 15,000 &ndash; 17,000 Gender: Female Experience: Minimum 5 years in retail/luxury brand management Age Range: 24 &ndash; 35 yearsPosition OverviewWe are seeking a dynamic Shop Manager to oversee daily retail operations, lead a motivated sales team, and deliver exceptional customer experiences. The ideal candidate will have a proven track record in luxury or premium retail, achieving sales targets and maintaining high store standards.Key Responsibilities<ul><li>Manage daily store operations and ensure customer satisfaction</li><li>Lead, coach, and develop the sales team</li><li>Monitor stock levels, merchandising, and visual presentation</li><li>Drive excellent customer service and resolve client concerns</li><li>Prepare sales reports, budgets, and performance reviews</li><li>Collaborate with marketing and merchandising teams</li><li>Ensure compliance with company policies and safety standards</li></ul>Requirements<ul><li>5+ years of retail or luxury brand management experience</li><li>Strong leadership and team management skills</li><li>Excellent communication and customer service abilities</li><li>Proficient in POS systems &amp; Microsoft Office Suite</li><li>Fluent in English</li><li>Outgoing, presentable, and results-driven personality</li></ul>Apply now to join a leading luxury retail team in Qatar.Only shortlisted candidates matching the requirements will be contacted.Job Type: Full-timePay: QAR14,000.00 - QAR17,000.00 per monthExperience:<ul><li>retail or brand management: 4 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Shop Manager- Retail

FORM CLINIC

About Samasu GroupSamasu Group is a diversified multinational holding company with operations spanning digital technology, healthcare, pharmaceuticals, investments, and trading. Headquartered in Doha with offices in the UK and UAE, the group manages a growing portfolio of ventures across Africa, the Middle East, and Europe.We are seeking an E-commerce Operations Manager to oversee the day-to-day running of our direct-to-consumer stores, starting with a proven European haircare brand and expanding into additional product lines.This role is operational and execution-focused. You will be responsible for ensuring the store runs smoothly, orders are fulfilled correctly across regions (EU, UK, US), and internal teams and external partners are aligned.This is an ideal role for someone who understands how e-commerce actually works behind the scenes and is comfortable coordinating logistics, platforms, and people.Key Responsibilities E-commerce Operations<ul><li>Manage and maintain Shopify stores and related tools</li><li>Ensure products, pricing, promotions, and content are accurate</li><li>Monitor daily orders, refunds, and fulfilment status</li><li>Coordinate with 3PLs and fulfilment partners in Europe, UK, and US</li><li>Track inventory levels and flag reorders with supply chain partners</li></ul>Cross-Functional Coordination<ul><li>Work closely with marketing and creative teams to support campaigns</li><li>Coordinate with finance on reporting, payouts, and reconciliations</li><li>Support product launches and market expansions</li><li>Ensure smooth handover between operations and customer support</li></ul>Performance &amp; Reporting<ul><li>Monitor store KPIs (conversion rate, AOV, fulfilment SLAs)</li><li>Identify operational issues and propose improvements</li><li>Maintain operational documentation and SOPs</li></ul>Compliance &amp; Quality<ul><li>Support compliance with regional requirements (VAT, shipping, product handling)</li><li>Ensure customer experience standards are met consistently</li></ul>Qualifications &amp; Experience<ul><li>4+ years experience in e-commerce operations or store management</li><li>Strong hands-on experience with Shopify</li><li>Experience working with fulfilment partners and logistics</li><li>Comfortable managing international operations (EU/UK/US)</li><li>Highly organised with strong attention to detail</li><li>Ability to work independently and take ownership</li><li>Experience in consumer goods, beauty, or wellness is a plus</li></ul>Compensation &amp; Benefits<ul><li>Competitive, tax-free salary package (based on experience).</li><li>Opportunity to grow within a global group managing diverse ventures.</li></ul>Job Type: Full-timeWork Location: In person

E-commerce Operations Manager

Explore 1515+ Retail operations manager in Doha this January. Find roles across top companies and apply now to boost your career.