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retail store manager

People First HR Consultancy

To oversee daily operations, staff performance, and customer experience to drive sales and profitability.Key Responsibilities<ul><li>Sales and Operations: Monitor KPIs and sales figures, implement promotional campaigns, and manage stock levels to ensure profitability.</li><li>Staff Management: Recruit, train, schedule, and motivate employees to provide excellent customer service.</li><li>Store Standards: Maintain visual merchandising standards, cleanliness, and security to prevent loss.</li><li>Customer Experience: Handle customer inquiries, complaints, and foster a welcoming environment.</li><li>Administrative: Prepare sales reports, manage budgets, and ensure compliance with company policies.</li></ul>Required Skills and Qualifications<ul><li>Experience: Usually 2&ndash;3 years of retail management experience.</li><li>Leadership: Strong team management and motivational skills.</li><li>Communication: Excellent interpersonal skills for staff management and customer service.</li><li>Technical: Proficiency in POS systems, inventory software, and basic computer skills (MS Office).</li><li>Analytical: Ability to interpret sales data and trends.</li><li>Language - Fluent in English</li></ul>Physical and Scheduling Demands<ul><li>Ability to work flexible hours, including evenings, weekends, and holidays.</li><li>Capable of standing for long periods and performing physical tasks like merchandising.</li></ul>Job Types: Full-time, PermanentWork Location: In person

Retail Store Manager

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. 
With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
You will excel and enjoy this position if you are ready to actively handle the following missions : 
Client Experience:<ul><li> 
Create amazing customer experiences through strong client focus and collaboration.</li><li>Seek ways to improve client service, solve problems and build strong relationships where the ideas and input of others are welcomed.
</li><li>Embody Sephora Attitude and set an example for the team.
</li><li>Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.
</li><li>Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>Energize and motivate the team through effective floor management to guarantee an addictive experience for our client.</li><li>Use Sephora&rsquo;s tools and data to measure and analyses and propose action plans to enhance the customer experience.</li><li>Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>Embolden the team to use our omni channel tools to deliver a customized service.
</li><li>Build a strong relationship with Brand Managers and follow up on Brand BCs.
</li><li>Lead your management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.</li><li>Provide support for the Head of Retail in analyzing results and proposing action plans to enhance client experience and drive all related.</li></ul> 
Sales:<ul><li> 
Develop Strategic vision, Sales and Budget Strategies to drive results and maximize sales and profitability.
</li><li>Identify, analyze, and forecast sales and opportunities.
</li><li>Move the organization forward by consistent commitments to meeting objectives &amp; results.</li><li>Implement retail priorities and inspire commercial success.
</li><li>Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.
</li><li>Inspire your Services Manager to create a playful and educational experience through the use of digital / OMNI tools to meet services KPI&rsquo;s.
</li><li>Reinforce sales policies and techniques established at the Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, Exclusive and Sephora Collection.
</li><li>Provide support to the Operations teams in analyzing sales results and proposing action plans to achieve set target.</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul> 
Operations:<ul><li> 
Manage Day to Day Store Operations.</li><li>Drive operational initiatives and ensure profitability and efficiency of the store.
</li><li>Cultivate creativity &amp; disruption to ensure the store represents our brand and culture, using our policies, values, and best practices as your guide.
</li><li>Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.
</li><li>Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).</li><li>In collaboration with the operation manager ensure the store projects of an excellent image through cleanliness and product restocking.</li><li>Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.</li><li>Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.</li></ul> 
People:<ul><li> 
Enhance our culture by engaging &amp; inspiring through our Sephora values.
</li><li>Help others grow by understanding their strengths and provide coaching and development.
</li><li>Motivate and develop the Management and store team through daily coaching / observations.
</li><li>Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching, and training.</li><li>Identify, engage in recruiting and developing talent and secure succession plans in collaboration with the Head of Retail.
</li><li>Ensure the team is attending training and a follow-up is done after the training is attended.</li><li>Ensure the team is using our digital learning tool; daily follow up on average training frequency for each team member.
</li><li>Ensure an addictive beauty experience through performing monthly assessments.</li></ul>
&bull; Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance. &bull; Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.
<ul><li>Oversee the annual leave of the team according to business needs.</li></ul> 
Relationships: 
Internal Relationships: Store team (Customer Experience Manager, Operation Store Manager, Category Managers, Supervisors, Beauty Consultants, Cashiers), Head of Retail and office teams.
External Relationships: Suppliers, Brand promoters/managers/trainers, Security, Cleaning team. 
Do not hesitate to apply if you have&hellip; or if you are &hellip;<ul><li> 
Passion for excellence.
</li><li>Previous retail management experience at an equivalent sales volume store.</li><li>Excellent organizational, analytical and management skills. Experience as a hands-on leader who loves being on the sales floor to motivate, coach, and help teams succeed.
</li><li>A knack for attracting, identifying, and inspiring employees.</li><li>Strong emotional intelligence, resilience, communication, and the ability to influence team members.
</li><li>Digital orientation/analytical skills/business acumen.
</li><li>Intermediate MS Office skills.
</li><li>Ability to deal with Ambiguity.</li><li>Commercial &amp; Financial awareness.
</li><li>Passionate about sales, floor, customers, and services</li><li>Advanced Product Knowledge.</li><li>Intermediate knowledge on health and safety procedures.
</li><li>Minimum 7 to 8 years&rsquo; experience in store management</li><li>Bachelor's degree.</li><li>English - Advanced level; Arabic is a plus.</li><li>Flexible availability to work nights, overnights, weekends, and holidays.</li></ul> 
Here, you will find:<ul><li> 
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead.</li><li>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.</li></ul></div>

Store Director

Pierre The Woman

Job Title: Fashion Retail Manager Company: Pierre The Woman Location: Msheireb Galleria, Doha, Qatar Salary: QAR 22,000 per monthJob Description: Pierre The Woman is seeking an experienced and stylish Fashion Retail Manager to lead our retail operations at Msheireb Galleria in Doha. The ideal candidate will be responsible for overseeing store performance, managing staff, and ensuring an exceptional customer shopping experience aligned with the brand&rsquo;s luxury fashion standards.Key Responsibilities:<ul><li>Manage daily store operations and ensure smooth retail performance</li><li>Lead, train, and motivate sales staff to achieve targets</li><li>Deliver high levels of customer service and brand experience</li><li>Monitor sales performance, KPIs, and inventory levels</li><li>Implement visual merchandising standards and brand guidelines</li><li>Handle customer feedback, inquiries, and after-sales service</li><li>Develop strategies to increase sales and customer loyalty</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Fashion Management, Marketing, or a related field</li><li>Proven experience in fashion retail or store management</li><li>Strong leadership, communication, and customer service skills</li><li>Knowledge of luxury retail standards and visual merchandising</li><li>Ability to manage a fast-paced, sales-driven environment</li></ul>Benefits:<ul><li>Competitive salary of QAR 22,000 per month</li><li>Opportunity to work with a premium fashion brand</li><li>Dynamic and stylish retail environment</li></ul>How to Apply: Interested candidates are encouraged to submit their updated CV and cover letter for consideration.الراتب المدفوع: QAR٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Fashion Retail Manager

Elita Qatar

Fashion Retail Growth Manager &ndash; Elita &ndash; A Growing Women&rsquo;s Fashion Brand in QatarWe are not looking for someone to simply manage a store &mdash; we are looking for someone who can help build and grow a fashion brand.Elita is a modern women&rsquo;s fashion brand in Qatar, focused on style, confidence, and creating a unique shopping experience for women with different tastes and body types.We are looking for a dynamic, fashion-driven, and business-minded professional to lead the growth of our store and brand. This role is ideal for someone who understands fashion retail, loves styling and customer engagement, and has the ambition to grow a brand &mdash; not just manage daily operations.Key Responsibilities<ul><li>Manage the daily operations of the store</li><li>Drive sales performance and customer experience</li><li>Select and purchase new collections and products</li><li>Understand fashion trends and customer preferences</li><li>Lead visual merchandising and store presentation</li><li>Support Instagram and social media growth</li><li>Plan promotions, campaigns, and customer engagement activities</li><li>Monitor stock levels, fast-moving items, and inventory organisation</li><li>Build strong relationships with loyal customers and VIP clients</li><li>Train, motivate, and supervise sales staff</li><li>Contribute ideas to grow Elita as a strong fashion brand in Qatar</li></ul>Requirements<ul><li>Previous experience in women&rsquo;s fashion retail</li><li>Strong sales and customer service skills</li><li>Excellent sense of fashion, styling, and product selection</li><li>Understanding of Instagram, TikTok, and modern retail marketing</li><li>Leadership and team management ability</li><li>Self-motivated with an ownership mentality</li></ul>What We Offer<ul><li>Attractive salary package</li><li>Commission and performance-based bonuses</li><li>Opportunity to grow with an ambitious fashion brand</li><li>Creative and supportive work environment</li><li>Long-term career growth and leadership opportunities</li></ul>If you are passionate about fashion, branding, customer experience, and business growth, we would love to hear from you.Apply now and become part of Elita&rsquo;s journey.Work Location: In person

Fashion Retail Growth Manager

Alarabs Perfumes

Job OverviewWe are seeking a results-driven and hands-on Retail Operations Lead to oversee daily store operations, ensure excellent customer experience, and drive sales performance. This role is responsible for managing store teams, optimizing operational processes, and ensuring compliance with company standards across retail locations.Key Responsibilities<ul><li>Oversee day-to-day retail operations to ensure smooth store performance</li><li>Drive sales growth and achieve revenue targets</li><li>Monitor and improve customer service standards and in-store experience</li><li>Supervise, train, and motivate store staff and supervisors</li><li>Ensure proper inventory management, stock levels, and merchandising standards</li><li>Implement company policies, procedures, and operational guidelines</li><li>Analyze sales data, KPIs, and performance metrics to identify opportunities</li><li>Coordinate with supply chain, marketing, and merchandising teams</li><li>Manage store budgets, expenses, and cost control initiatives</li><li>Handle escalated customer concerns and operational issues</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Retail Management, or related field</li><li>At least 3&ndash;5 years of experience in retail operations or store management</li><li>Proven leadership experience in managing retail teams</li><li>Strong understanding of retail KPIs, sales strategies, and customer service</li><li>Experience with POS systems and inventory management tools</li><li>Excellent leadership, communication, and problem-solving skills</li><li>Ability to work in a fast-paced, target-driven environment</li></ul>Pay: QAR21,000.00 per monthWork Location: In person

Retail Operations Lead

eyewa

Trendy, fun and accessible, eyewa (https://eyewa.com) is the Middle East's number one online eyewear store now moving to an omnichannel model. We offer the best brands of color contact lenses, corrective contact lenses, sunglasses, and eyeglasses in the region. eyewa is the one stop solution for all your eyewear needs and it is affordable!! Our culture is fast-paced and ambitious. Our people are our strength and we have a team of diverse, smart thinkers who are encouraged to think creatively and empowered to turn their ideas into actions. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to eyewa and play a part in driving the company forward on its truly exciting journey.We are hiring a Junior Sales Advisor for our Qatar region. This role will report directly to the Store Manager and will own all responsibilities relating to the treatment and care of eyewa customers.You will be responsible for:● Utilize all available store resources to meet or exceed store and individual sales targets and KPI targets.- ATV - inspiring customers across categories and upselling any product. - Conversion - showing exceptional brand awareness and welcoming customers at the store entrance. - UPT - promoting our brand to consumers by inspiring them to purchase more of our products. ● Use the Eyewa GUEST EXPERIENCE to set a standard for customer service, by meeting/exceeding expectations. ● Being well groomed by adhering to Eyewa uniform policies and standards. ● Introducing Eyewa Exclusive In House Brands to customers with confidence by seeking knowledge and sharing with peers. ● Educating your peers on how to improve their customer service behaviors by sharing your own experiences. ● Promoting the brand culture and living the Eyewa Values by continuously demonstrating them and inspiring others to do the same. ● Executing and maintaining the store's VM standard based on the brand's guidelines. ● Complete cash register transactions efficiently, accurately and fast - invoices, refunds and exchanges. ● Maintaining effective customer data management so that brands/stores can build customer loyalty.● Performing the opening and closing procedures of the store in accordance with established procedures.● Straighten, arrange, stock and dust off merchandise, maintain shelving areas as directed by management and participate in the designing of displays in windows and on tables.● Taking delivery of stock and entering the received stock into the system as soon as it arrives.● Communicating with the Store Manager regarding stock availability and specific store requirements.● Following the procedures and policies of the brand to minimize stock losses on the sales floor and in the stockroom.● Conducting and initiating daily stock counts to maintain a balanced inventory report. ● Resolving customer complaints in a timely manner, and coming up with creative solutions for complex problems.You will be:● 1 -3 years experience in a Retail/ Customer Service / Hospitality environment. ● Fluency in English (Arabic is a bonus) ● Optical Knowledge (Must) ● Flexibility to work shifts / retail hours ● Ability to execute store operations, focusing on selected functional areas. ● Confident communicator who excels in verbal communication. ● An enthusiastic self-starter with a can-do attitude. ● Someone who is collaborative, productive and is respectful towards fellow team members. ● Passionate about learning and seeking ways to improve on a personal and professional level.Job Type: Full-timePay: QAR4,000.00 - QAR5,000.00 per monthWork Location: In person

Junior Optical Sales Advisor

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. 
With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
You will excel and enjoy this position if you are ready to actively handle the following missions :<div> 
Client Experience:</div> 
<div></div><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li></ul><ul><li>
Provide support to the team in difficult situations ensuring client satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Provide support for the floor manager as an active co-lead.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Customer Experience Manager in analyzing results and proposing action plans in order to enhance client experience during the skincare shopping experience.
</li><li>Provide support for the Customer Experience Manager by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul><div></div><div> 
Sales:</div> 
<div></div><ul><li>
Collaborate in achieving skincare sale targets and overall store objectives.
</li><li>Reinforce sales policies and techniques established at Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Provide support for the Customer Experience Manager in analyzing sales results and proposing action plans to achieve set targets.</li><li>
Ensure achievements by the hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost achievements.</li></ul><div></div><div> 
Operations:</div> 
<div></div><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Together with the Customer Experience Manager, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>
Validate the podium order proposed by the Operations Manager and Podium daily performance is closely monitored.</li><li>
Align with Store Management on Shelving plans, novelties, brand relocations, gird changes, etc. and communicate to your assigned team.</li></ul><div> 
</div><div>People:</div> 
<div></div><ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefing, coaching and training.</li><li>
Increase the team&rsquo;s confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the CEM.</li><li>
Coordinate with Store Management and ensure your assigned team is attending training and follow-up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member. Register new staff, report log in issues and oversee gift distribution of your assigned team.
</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with CEM / SM for final validation according to business needs.</li></ul><div></div><div> 
Business:</div> 
<div></div><ul><li>
Provide support to the Customer Experience Manager / Store Director with knowledge
</li></ul><div>of the market conditions, competition, client needs, etc.</div><ul><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends.</li><li>
Plan, implement and oversee in-store promotional events or displays.</li></ul><div> 
Relationships</div><div> 
</div>Internal Relationships: Store team (Store Manager/Director, Supervisor, Beauty Consultants), and Head Office teams.
External Relationships: Clients, Brand Promoters/Managers Brand Trainers, Security, and Cleaning team.<div> 
</div>Do not hesitate to apply if you have&hellip; or if you are &hellip; 
<ul><li>Minimum 5 years of experience in retail with proven successful sales and services in store.
</li><li>Minimum 2 to 3 years&rsquo; experience in team management.
</li></ul><ul><li>3 years in the beauty industry.</li><li>
Advanced skincare knowledge.</li><li>
Bachelor&rsquo;s degree.</li><li>
English &ndash;Advanced level.</li><li>
Arabic is a plus.</li><li>
Digital orientation/analytical skills/business acumen.</li><li>
Excellent communication/public speaking skills.</li><li>
Ability to develop and manage people.</li><li>
Commercial awareness.
</li><li>Strong training &amp; coaching ability on product and services.</li><li>
Intermediate MS Office Skills.</li></ul> 
Here, you will find:<ul><li> 
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul></div>

Skincare Manager

Explore 498+ Retail store manager in Doha this May. Find roles across top companies and apply now to boost your career.