customer service representative Jobs in Manama

customer service representative

laundry supervisor

restaurant supervisor

sales lady

assistant manager/ associate Jobs in Manama

assistant manager/ associate

retail supervisor

Propel Consult

OVERVIEWPositionSupervisor &ndash; Home Appliances / Home ElectronicsDepartmentSales / Retail OperationsReports toAs per the approved organizational structureLocationBahrainRole PurposeThe Supervisor &ndash; Home Appliances / Home Electronics is responsible for overseeing the daily operations of the department, ensuring smooth sales performance, effective team management, and excellent customer experience. The role involves coordinating with suppliers, maintaining product displays, monitoring stock levels, and driving sales targets.KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIESGeneral <ul><li>Supervise daily retail operations within the Home Appliances / Home Electronics division.</li><li>Lead, train, and motivate sales staff to achieve individual and team targets.</li><li>Ensure product displays, promotions, and merchandising standards are maintained.</li><li>Monitor inventory levels and coordinate with suppliers for timely replenishment.</li><li>Handle escalated customer service issues and ensure customer satisfaction.</li><li>Prepare sales reports and track performance against KPIs.</li><li>Ensure compliance with company policies, safety, and operational standards.</li><li>Support management in planning and implementing sales strategies and campaigns.</li></ul>BACKGROUND, QUALIFICATIONS &amp; EXPERIENCEGeneral&middot; Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred).&middot; Minimum 3&ndash;5 years of experience in retail supervision or sales, preferably in home appliances or electronics.&middot; Strong leadership and team management skills.&middot; Excellent communication, problem-solving, and organizational abilities.&middot; Knowledge of retail operations, product display, and inventory management.WORK ENVIRONMENT&middot; Retail showroom or store setting.&middot; Requires flexibility to work weekends and extended hours during promotions or peak periods.Job Type: Full-timePay: BD500.000 - BD800.000 per month

Supervisor – Home Appliances / Home Electronics

NAD TRADING

Job Title: Store Supervisor- About DeFactoDeFacto is a leading fashion brand known for delivering stylish, affordable, and high-quality clothing to customers worldwide. We believe in empowering our teams to create exceptional shopping experiences and uphold our brand values in every store.-Job SummaryAs a Store Supervisor at DeFacto, you will play a key role in the daily operations of the store. You&rsquo;ll lead and support the team to ensure smooth functioning, maintain inventory accuracy, and uphold high standards of customer service and brand presentation. You&rsquo;ll be the bridge between store staff and upper management, ensuring that communication and execution are seamless.- Key Responsibilities<ul><li>Staff Oversight &amp; Scheduling</li><li>Ensure all staff are aware of their roles and responsibilities</li><li>Create and manage staff schedules to meet operational needs</li><li>Monitor attendance, punctuality, and performance</li><li>Inventory Management</li><li>Oversee stock levels and ensure timely replenishment</li><li>Conduct regular inventory checks and report discrepancies</li><li>Coordinate with warehouse and logistics teams as needed</li><li>Team Support &amp; Issue Resolution</li><li>Handle staff concerns, complaints, and requests professionally</li><li>Manage leave requests and absences, reporting to head office when necessary</li><li>Foster a positive and productive work environment</li><li>Store Operations</li><li>Ensure the store is clean, organized, and visually appealing</li><li>Maintain compliance with brand standards and operational policies</li><li>Support sales targets and customer satisfaction goals</li><li>Reporting &amp; Communication</li><li>Prepare and submit daily/weekly reports to higher management</li><li>Communicate any operational issues or staff matters to the head office</li><li>Collaborate with other departments to ensure smooth store functioning</li></ul>Qualifications &amp; Skills<ul><li>Previous experience in retail supervision or team leadership</li><li>Strong organizational and communication skills</li><li>Ability to multitask and solve problems efficiently</li><li>Familiarity with inventory systems and scheduling tools</li><li>Passion for fashion and customer service excellence</li></ul>What We Offer<ul><li>Competitive salary and benefits</li><li>Opportunities for growth within a global brand</li><li>Dynamic and supportive work environment</li></ul>Job Type: Full-time

Supervisor

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 Working as a Store Supervisor you will be responsible for managing the team's performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company's policies and procedures.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
 </li>
 <li>
 Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
 </li>
 <li>
 Build and maintain guest experience standards in order to build strong loyalty.
 </li>
 <li>
 Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
 </li>
 <li>
 Execute and Participate in projects and community events and activities with minimal supervision.
 </li>
 <li>
 Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
 </li>
 <li>
 Team Management and Support
 </li>
 <li>
 Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
 </li>
 <li>
 Understand and communicate the organization&rsquo;s priorities to ensure team&rsquo;s alignment with Group&rsquo;s objectives
 </li>
 <li>
 Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
 </li>
 <li>
 Create and maintain schedule to ensure full coverage of the shop &fllig;oor and maintain grooming standards of the staff
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
 </li>
 <li>
 Manage VIP Guests relationships
 </li>
 <li>
 Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
 </li>
 <li>
 Operational Excellence
 </li>
 <li>
 Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand&rsquo;s VM guidelines
 </li>
 <li>
 Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
 </li>
 <li>
 Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
 </li>
 <li>
 Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Store Supervisor - L'Occitane (Marassi Galleria)

Babasons WLL

Responsible for assisting the Store Manager in day-to-day store operations with focus in the following areas:&Oslash; Staff management&Oslash; Retail operations and process management&Oslash; Product, pricing, promotion management&Oslash; Coordination and communication with all support functions<ul><li>Monitors and adheres to SOPs on all operations aspects including but not limited to expiry checks, shrinkage control, price updating etc. in the store; for smooth stores operations</li><li>Ensure ambiance, cleanliness, displays, planogram etc. are maintained at expected levels</li><li>Ensure efficient staff deployment through monitoring work, delegation, training, assisting manager in roster management, leave planning etc. for seamless store operations</li><li>Analyze reports and implement necessary corrective actions on the floor to improve sales, shrinkage, inventory &amp; maintain availability</li><li>Assistant Store Manager with independent charge of a store will be responsible for all aspects of store operations</li></ul>Job Types: Full-time, PermanentExperience:<ul><li>supervisory: 3 years (Required) Please share your CV at careers@babasons.com</li></ul>Job Types: Full-time, Permanent

Assistant Store Manager

Domo Ventures

<div><h3 class="jobSectionHeader">Job Title: Restaurant Supervisor</h3>

Job Summary: 
We are seeking a dedicated and experienced Restaurant Supervisor to oversee daily front-of-house operations and ensure excellent guest service. This role involves managing staff scheduling, training new and junior team members, resolving customer complaints, managing bar inventory, and working closely with the Head Chef and back-of-house (BOH) team on promotions and upselling.

Key Responsibilities:
<ul>
<li>Prepare and manage FOH staff schedules to ensure adequate coverage
</li>
<li>Train and support new and junior staff in service standards and procedures
</li>
<li>Handle and resolve customer complaints in a professional and timely manner
</li>
<li>Monitor and manage bar inventory, placing orders as needed
</li>
<li>Coordinate with Head Chef and BOH team on new menu items and promotions
</li>
<li>Lead upselling initiatives to maximize revenue
</li>
<li>Ensure smooth daily operations and maintain high service quality
</li>
<li>Enforce hygiene, safety, and cleanliness standards in all service areas
</li>
<li>Support FOH team during busy shifts and lead by example
</li>
</ul>Requirements:
<ul>
<li>Proven experience as a Restaurant Supervisor or similar role
</li>
<li>Strong leadership and team management skills
</li>
<li>Excellent communication and customer service abilities
</li>
<li>Knowledge of bar operations and inventory control
</li>
<li>Ability to multitask and stay calm under pressure
</li>
<li>Flexibility to work evenings, weekends, and holidays
</li>
<li>Familiarity with POS systems and basic reporting tools
</li>
</ul><div>To apply, please share your resume at malalawi@domomena.com</div></div>

Restaurant Supervisor

<div>
 GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG&rsquo;s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world&rsquo;s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.
 
 
 Job Description:
 
 
 The role holder is responsible for providing support in driving sales through the performance and development of the Store Sales team. The role is also responsible of ensuring the delivery of exceptional operational, commercial and customer service standards.
 
 
 Core Responsibilities:
 
 
  Supports in delivering the store annual sales targets
 
 
  Assists in maintaining proper coverage and schedule so as to ensure the store maintains high levels of customer service
 
 
  Conducts store operations audits to ensure compliance with the required store standard operating policies
 
 
  Oversees the store&rsquo;s after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
 
 
  Ensures customer needs are met, complaints are resolved and customer service provided is of exceptional standard; identifies current and future customer requirements by establishing rapports with potential and existing customers
 
 
  Ensures that visual merchandising standards are achieved and that products are displayed in accordance with brand policy
 
 
  Ensures promotions and pricing are accurate and in tune with company standards and policies.
 
 
  Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
 
 
  Submits daily invoices and sales recap to Finance
 
 
  Executes store operations including cash handling, inventory taking and record keeping in line with company&rsquo;s standard operating procedures
 
 
  Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
 
 
  Manages inventory such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies
 
 
  Ensures interior and exterior of the store are clean and maintained to company and brand standards
 
 
  Directs the team to follow standard operating procedures and store appearance standards
 
 
  Carries out the duties of a cashier (as required)
 
 
 People Management:
 
 
  Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG&rsquo;s performance management process
 
 
  Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals
 
 
  Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement.
</div>

Store Supervisor | Sports Bahrain

Club House Lagoon

Job Summary:We are looking for a dedicated Housekeeping Supervisor to ensure top-tier cleanliness and organization across our beach and clubhouse facilities. This role involves supervising housekeeping staff, maintaining high hygiene standards, and managing cleaning schedules, supplies, and equipment.Key Responsibilities:<ul><li>Supervise and train housekeeping staff, ensuring high cleanliness standards.</li><li>Conduct daily briefings and routine inspections of all facilities.</li><li>Manage cleaning schedules, deep cleaning projects, and supply inventory.</li><li>Ensure compliance with health and safety regulations.</li><li>Handle stock requisitions, linen, towels, and other housekeeping essentials.</li><li>Address visitor and member concerns professionally.</li></ul>Requirements:<ul><li>Proven experience in housekeeping supervision at a beach, clubhouse, or resort.</li><li>Strong leadership and organizational skills.</li><li>Ability to work efficiently in indoor and outdoor environments.</li><li>Flexibility to work weekends, holidays, and shifts.</li></ul>Job Types: Full-time, PermanentExperience:<ul><li>Housekeeping supervisor: 4 years (Required)</li></ul>

Housekeeping Supervisor

Explore 57+ Retail supervisor in Manama this October. Find roles across top companies and apply now to boost your career.