customer service representative Jobs in Cairo

customer service representative

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customer service specialist Jobs in Cairo

customer service specialist

customer support specialist Jobs in Cairo

customer support specialist

sales executive

sales and service specialist

The Address Investments

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 Company Description
 
 
 
 'The Address Investments' is a leading real estate company in Egypt, focused on providing clients with their dream homes through a variety of developments tailored to suit their budget. With a strong emphasis on customer satisfaction and a proactive team, we strive to set industry standards and position ourselves as pioneers in the real estate field. Our unique approach and strong relationships with developers allow us to offer homes within hundreds of projects in Egypt.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site Sales Specialist role located in New Cairo at 'The Address Investments'. The Sales Specialist will be responsible for daily tasks related to communication, customer service, sales, training, and sales management.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Communication and Customer Service skills
 </li>
 <li>
 Sales and Sales Management abilities
 </li>
 <li>
 Training experience or relevant coursework
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Experience in the real estate industry is a plus
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field
 </li>
 </ul>
 
 
</div>

Sales Specialist  - Fresh Graduate

<div>
 
 
 1. Company Overview
 
 
 
 AUX Group, founded in 1986, is a global manufacturing group covering home appliances, power equipment, healthcare and real estate.With over 30,000 employees worldwide, AUX continues to expand its overseas sales and distribution network. The local entity in [Egypt] operates as a sales and trading company responsible for marketing, distribution and channel development.
 
 
 
 
 
 
 2. Hiring Background
 
 
 
 To support sales growth in
 
 [Egypt]
 
 , we are hiring a Sales Specialist to manage customer relationships and drive revenue.
 
 
 
 
 
 
 
 
 
 3. Responsibilities &amp; Qualifications
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Support sales channel development
 </li>
 <li>
 Maintain client relationships and follow up on orders
 </li>
 <li>
 Assist in sales promotion activities
 </li>
 <li>
 Collect market and competitor information
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 2&ndash;4 years of B2B sales experience
 </li>
 <li>
 Industry background in HVAC or home appliances preferred
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Target-driven and proactive
 </li>
 <li>
 Fluent in English and local language
 </li>
 </ul>
 
 
 
 
 
 4. How to Apply
 
 
 
 
 
 
 Please apply via Linkedin Job Post, and attach the related info such as Salary expectations, notice period, and motivation of your application.
 
 
 Subject: Application &ndash; Sales Specialist &ndash; [Egypt]
 
 
 
</div>

Sales Specialist

<div>
 
 The Address Investments is a leading real estate company in Egypt and the Middle East, renowned for turning real estate dreams and investments into rewarding realities. We offer a variety of developments tailored to suit clients' budgets, ensuring the best deals. Our team of experts and consultants provide a high standard of service, making us a trend-setting pioneer in the real estate field. Based in Cairo, we take pride in our pro-active team, their healthy atmosphere, and strategic approach that set us apart from others in the industry.
 
 
 
 Role Description
 
 
 
 
 
 
 This is a full-time, on-site role for a Salesperson located in Cairo. The Sales Consultant will be responsible for presenting various real estate projects to clients, understanding their needs, and providing tailored options. Day-to-day tasks include meeting with clients, providing excellent customer service, consulting clients on the best property options, and maintaining client relationships to ensure customer satisfaction. The role involves active collaboration with the sales team to achieve sales targets and contribute to the company's growth.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Sales Consulting and Consulting skills
 </li>
 <li>
 Customer Satisfaction and Customer Service experience
 </li>
 <li>
 Strong Communication skills
 </li>
 <li>
 Ability to understand and address client needs effectively
 </li>
 <li>
 Proven track record in sales or real estate is a plus
 </li>
 <li>
 Bachelor's degree in Business Administration, Marketing, or related field
 </li>
 <li>
 Excellent interpersonal and negotiation skills
 </li>
 <li>
 Fluent in English and Arabic languages
 </li>
 </ul>
</div>

Fresh Sales Specialist (Zero Experience)

<div>
 At
 
 ABB
 
 , we help industries run leaner and cleaner&mdash;and every person here makes that happen. You&rsquo;ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
 
 
 
 This position reports to:
 
 
 
 Local/Hub Division Manager
 
 
 __
 
 
 
 
 Your Role And Responsibilities
 
 
 
 This role is contributing to the Automation Business Area, Measurement and Analytical Division, Sales in Egypt, North &amp; Central of Africa. By Living ABB&rsquo;s core values of ethics, Health, safety and integrity in light of ABB Code of conduct, which means not only taking responsibility for your own actions but also caring for your colleagues and the business.
 
 
 The work model for the role is: hybrid
 
 
 You will be mainly accountable for:
 
 
 <ul>
 <li>
 Achieving both qualitative and quantitative sales targets ensuring sustainable order growth, revenues, profitability, market share, and customer satisfaction
 </li>
 <li>
 Managing the complete sales cycle from lead generation to order placement &ldquo;Technically and Commercially&rdquo;
 </li>
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 Managing the mix of orders to ensure that assigned sectors and relevant Product Groups/portfolios are adequately covered, including service growth and indirect sales channels business
 </li>
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 Reporting &amp; maintaining the sales forecast and sales pipeline updated with CRM tools (Salesforce)
 </li>
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 Managing customer sales relations through the entire lifecycle of their business model &ldquo;Technically and Commercially&rdquo;
 </li>
 <li>
 Conducting regular customer visits and maintaining strong engagement
 </li>
 <li>
 Expanding business network with EPC contractors, OEM partners, and solution builders
 </li>
 <li>
 Monitoring market trends, competitor activities, and customer needs to adapt sales strategy
 </li>
 <li>
 Managing sales channels &amp; channel partner management and developing business plans with channel partners
 </li>
 <li>
 Developing new channels to assigned markets
 </li>
 <li>
 Ensuring compliance to sales guidelines &amp; sales policies across sales cycle using relevant ABB sales tools: Salesforce, Table of Authority, Third Party Management Tools, Risk Reviews &amp; bid screening tools, Export Trade Compliance, etc.
 </li>
 <li>
 Ensuring compliance to HSE &amp; Integrity Guidelines
 </li>
 <li>
 Covering mainly North and Central Africa
 </li>
 <li>
 Available to Travel to African countries more than 50% of his sales time for customer visits and events.
 
 
 </li>
 </ul>
 
 Qualifications for the role:
 
 
 
 <ul>
 <li>
 Possess an Engineering bachelor's degree (5 years) in Electronics, Electrical, Mechatronics, Communication, Mechanical, Chemical, Industrial, Automation Engineering, or a related Engineering field
 </li>
 <li>
 Possess 5+ years of experience in Field Instrumentation (mainly EMF, PT, TT, and Level), Process Analytics (mainly continuous gas analysis, Gas Chromatography, and FTIR Solutions), Industrial Process Application, and Export Business knowledge
 </li>
 <li>
 You are at ease communicating in English and Arabic; French is a strong plus for the North and Central Africa region
 </li>
 <li>
 Ability to use MS-Office Package including SharePoint and MS Teams
 </li>
 <li>
 Ability to work with ERP systems such as Oracle or SAP and CRM tools such as Salesforce
 </li>
 <li>
 You are strong in sales, communication, and presentation skills
 </li>
 <li>
 You are skilled in analytical thinking and problem solving
 </li>
 <li>
 You are commercially aware with strong negotiation skills
 </li>
 <li>
 Ability to plan, manage time effectively, and meet deadlines
 </li>
 <li>
 You are adaptable, culturally aware, and mobile
 </li>
 <li>
 You are a team player, accountable, and committed to excellence
 
 
 </li>
 </ul>
 Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
 
 
 Ready to make an impact?
 
 
 Apply today or visit
 
 https://www.abb.com
 
 to learn more about the impact of our solutions across the globe.
 
 
</div>

Export Sales Specialist

Sales Agent

Sales Broker - Fresh Graduate

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 eCommerce Specialist
 
 
 
 Reports To:
 
 MT Manager
 
 
 
 Business Unit:
 
 Commercial
 
 
 
 Function:
 
 Sales
 
 
 
 Grade: L05
 
 
 
 
 Location:
 
 EGYPT
 
 
 
 
 
 
 Operating Context
 
 
 
 The eCommerce Specialist &ndash; Egypt operates within the NEA Business Unit structure, reporting directly to the MT Manager - Egypt. The role supports the digital acceleration agenda of the Egypt market, ensuring profitable growth across eCommerce and omni-channel platforms.
 
 
 Egypt represents a fast-evolving digital retail landscape characterized by:
 
 <ul>
 <li>
 Rapid growth of online retail channels
 </li>
 <li>
 Increasing competition for digital shelf visibility
 </li>
 <li>
 Strong price sensitivity and promotional intensity
 </li>
 <li>
 Growing importance of digital marketing and data analytics
 </li>
 </ul>
 
 The role requires strong commercial discipline, analytical capability, and hands-on digital execution within an FMCG environment.
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 The eCommerce Specialist is responsible for driving revenue growth, optimizing digital presence, and managing end-to-end performance of key eCommerce accounts in Egypt. The role ensures profitable growth, enhanced online customer experience, strong digital execution, and effective cross-functional collaboration aligned with commercial and governance standards.
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 Business &amp; Revenue Growth
 
 
 <ul>
 <li>
 Drive revenue growth across all assigned eCommerce accounts in Egypt.
 </li>
 <li>
 Support the development and execution of digital sales strategy in line with AOP.
 </li>
 <li>
 Manage account-level P&amp;L, forecasting, and profitability.
 </li>
 <li>
 Monitor performance versus targets and implement corrective actions where needed.
 </li>
 </ul>
 
 
 Account &amp; Portal Management
 
 
 <ul>
 <li>
 Manage end-to-end relationship with assigned online retail partners.
 </li>
 <li>
 Oversee portal operations including product listings, pricing, content accuracy, and promotional activations.
 </li>
 <li>
 Ensure timely execution of trade plans and digital campaigns.
 </li>
 <li>
 Optimize assortment, availability, and digital shelf positioning.
 </li>
 </ul>
 
 
 Digital Marketing &amp; Optimization
 
 
 <ul>
 <li>
 Lead SEO initiatives to enhance product discoverability and conversion.
 </li>
 <li>
 Support digital marketing campaigns to drive traffic and sales.
 </li>
 <li>
 Monitor campaign performance and optimize ROI.
 </li>
 <li>
 Collaborate on CRM, social media, and online brand activation initiatives.
 </li>
 </ul>
 
 
 Customer Experience &amp; Complaint Handling
 
 
 <ul>
 <li>
 Ensure optimized product content, images, and descriptions.
 </li>
 <li>
 Act as primary owner of eCommerce-related complaints across all digital channels.
 </li>
 <li>
 Investigate customer dissatisfaction cases and implement corrective actions.
 </li>
 <li>
 Ensure high standards of customer satisfaction and timely issue resolution.
 </li>
 </ul>
 
 
 Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Analyze sales trends, promotional effectiveness, and customer behavior.
 </li>
 <li>
 Build and maintain dashboards for daily operations and performance tracking.
 </li>
 <li>
 Provide actionable insights and performance reports to management.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Sales, Marketing, Supply Chain, and Customer Service teams.
 </li>
 <li>
 Support development of omni-channel and digital growth initiatives.
 </li>
 <li>
 Coordinate product launches and promotional rollouts in digital channels.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 Revenue growth versus target in Egypt
 
 
 Achievement of sales forecast and profitability targets
 
 
 Digital marketing ROI and campaign effectiveness
 
 
 Improvement in conversion rate and traffic growth
 
 
 Accuracy of forecasting and reporting
 
 
 Digital shelf compliance and product availability
 
 
 Complaint resolution time and customer satisfaction
 
 
 Contribution to omni-channel growth strategy
 
 
 
 
 
 
 Travel Requirements
 
 
 
 Minimal travel within Egypt (as required).
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 Experience
 
 
 
 2&ndash;5 years of experience in eCommerce or digital sales roles.
 
 
 Experience within FMCG / Beverage industry preferred.
 
 
 Experience managing online retail accounts and digital marketing initiatives.
 
 
 
 
 
 
 Knowledge
 
 
 
 Strong understanding of eCommerce operations and portal management.
 
 
 Knowledge of SEO, digital marketing, CRM, and performance analytics tools.
 
 
 Understanding of pricing, trade investment, and promotional planning.
 
 
 Fluent in English; Arabic preferred.
 
 
 
 
 
 
 Qualifications
 
 
 
 Bachelor&rsquo;s Degree in Sales, Marketing, Business Administration, or related field
 
 
 OR equivalent professional experience.
 
 
 
 
 
 
 Accountability Indicators
 
 
 
 Achievement of digital revenue and profitability targets
 
 
 Effective management of trade investments and marketing budgets
 
 
 Accurate forecasting and performance reporting
 
 
 Optimized digital presence and product visibility
 
 
 High customer satisfaction standards
 
 
 Compliance with commercial and governance policies
 
 
 
</div>

Ecommerce Specialist

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