customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer service specialist Jobs in Istanbul

customer service specialist

sales executive

international sales specialist Jobs in Istanbul

international sales specialist

(senior) sales operations specialist (disabled), consumer products Jobs in Istanbul

(senior) sales operations specialist (disabled), consumer products

sales operations specialist

Informa

<div>Company Description 
Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.
We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets. 
Job Description 
This role is based in our Nida Kule Esentepe, &#350;i&#351;li, &#304;stanbul, T&uuml;rkiye office.
Reports to: Sales Operations Manager - T&uuml;rkiye
The Role
As a Sales Operations Specialist, you'll provide critical support to sales teams selling across multiple regions, brands, and customer segments. This pivotal role offers an opportunity to contribute to our growing Sales Operations function by delivering structured sales administration, CRM support, data analysis, and reporting.
Key Responsibilities:
CRM Management<ul><li>
Manage Salesforce (CRM) updates with sales contracts and order processing</li><li>
Create and provide forms for sales, stand upsells, promotional opportunities, and contract creation</li><li>
Serve as a Salesforce subject matter expert for sales teams</li><li>
Support product setup across events, sponsorships, digital, and print offerings</li><li>
Develop tools to increase sales operations efficiency and effectiveness</li></ul>
Floor Plan Management<ul><li>
Ensure event floor plans remain current through consistent communication with Sales and Operations teams</li><li>
Handle drawing and editing responsibilities for floor plans</li></ul>
Sales Support<ul><li>
Assist with forecasting activities and prepare presentations for budget and strategy meetings</li><li>
Act as key liaison between Customer Service and Operations for customer data and floor plan queries</li><li>
Process complex contracts including Agent/Pavilion and Marketing Solutions agreements</li></ul> 

Qualifications 
Required Experience &amp; Skills<ul><li>
Bachelor's or Master's degree with 1-2 years of relevant professional experience</li><li>
Excellent verbal and written communication skills in English</li><li>
Proactive approach to identifying process improvements</li><li>
Self-motivated with strong organizational and time management abilities</li><li>
Confident personality with interpersonal skills and high enthusiasm</li><li>
Proven ability to work effectively under pressure</li><li>
Ability to handle and respond to internal customer queries professionally</li></ul>
Desired Experience<ul><li>
Experience working with Salesforce CRM</li><li>
Previous experience in the B2B/B2C events industry</li><li>
Familiarity with Expocad, A2Z or similar floor planning software</li></ul> 

Additional Information 
In support of the Turkish Governments initiative to increase the representation of disabled individuals in the workplace, we actively encourage and welcome applications from candidates that consider themselves to be disabled and/or are registered with ISKUR.
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here&rsquo;s some of what you can expect when you join us. But don&rsquo;t just take our word for it &ndash; see what our colleagues have to say at LifeAt.Informa.com.
Our benefits include:<ul><li>
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks</li><li>
Time out: Take up to four days per year to volunteer, plus a day off for your birthday!</li><li>
Broader impact: take up to four days per year to volunteer, with charity match funding available too</li><li>
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it&rsquo;s time for the next step, we encourage and support internal job moves</li><li>
Company funded private medical insurance</li><li>
A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching shares</li><li>
Strong wellbeing support through EAP assistance, mental health first aiders, and access to health apps and more</li><li>
Recognition for great work, with global awards and kudos programmes</li><li>
As an international company, the chance to collaborate with teams around the world</li></ul>
We&rsquo;re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most &ndash; although not all &ndash; of the skills and experience listed, we welcome your application.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.</div>

Sales Operations Specialist

Innovance Consultancy

<div>
 
 
 Sales &amp; Business Operations Specialist
 
 
 
 
 
 
 📍 Full-time | Onsite &ndash; Maslak, Istanbul
 
 
 
 
 
 
 Role Overview
 
 
 
 As we expand our sales team, we are looking for a fast-learning, analytical, and agile
 
 Sales &amp; Business Operations Specialist
 
 who can take full ownership of key operational processes. This role will be responsible for proposal preparation, client coordination, documentation management, contract/protocol follow-up, and cross-functional alignment between internal teams.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Coordinate the preparation and version tracking of proposals and sales presentation materials, ensuring seamless communication with relevant teams
 </li>
 <li>
 Maintain and update CRM records, ensure timely data entry, and generate regular reports
 </li>
 <li>
 Support the follow-up of contract and protocol processes with clients and legal teams; assist sales and account managers as needed
 </li>
 <li>
 Manage documentation workflows end-to-end, including signatures, stamp duty, courier dispatch, and legal tracking
 </li>
 <li>
 Collaborate with sales and marketing teams to share client information and coordinate campaign processes
 </li>
 <li>
 Verify contract checkpoints before invoicing for clients with special workflows or custom agreements
 </li>
 <li>
 Track sales team responsibilities within internal quality procedures and ensure related documentation is up to date
 </li>
 <li>
 Prepare reports, analyses, and presentations for the Sales Director and senior management
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 New graduate or preferably 1 years of experience in sales operations, business operations, or contract management
 </li>
 <li>
 Strong attention to detail in managing documentation and legal/commercial processes
 </li>
 <li>
 Proficiency in CRM systems and Microsoft Office tools, especially Excel and PowerPoint
 </li>
 <li>
 Familiarity with legal and commercial documentation
 </li>
 <li>
 Ability to work independently in low-structure environments and create documents using previous references
 </li>
 <li>
 Excellent
 
 written and verbal communication skills
 
 in both internal and client-facing settings
 </li>
 <li>
 
 Advanced proficiency in English
 
 </li>
 <li>
 Experience in
 
 IT, consulting, or technology-driven companies
 
 is a strong plus
 </li>
 <li>
 Agile, analytical, proactive, and adaptable to fast-paced environments
 </li>
 </ul>
 
 
 
 
 If you're ready to play a key role in building and scaling sales operations, and thrive in taking initiative and creating structure, we'd love to hear from you.
 
 
 
 
 
 
 For details:
 
 
 <ul>
 <li>
 Visit:
 
 www.innovance.com.tr
 
 </li>
 <li>
 Follow us on LinkedIn:
 
 www.linkedin.com/company/innovance-consultancy
 
 </li>
 <li>
 Follow us on Instagram:
 
 www.instagram.com/innovanceconsultancy
 
 </li>
 <li>
 Follow us on Medium:
 
 www.medium.com/innovance-company-blog
 
 </li>
 <li>
 Follow us on X:
 
 https://x.com/Innovance2017
 
 </li>
 </ul>
 
 
</div>

Sales & Business Operations Specialist

L'Oréal

The world leader in beauty, present in 150 countries on five continents! Our 36 international brands include L’Oréal Paris, Kiehl’s, Vichy, Giorgio Armani Beauty, Garnier, Yves Saint Laurent Beauté, Ralph Lauren, Maybelline New York, Kérastase, Biotherm, Lancôme, NYX PMU, L’Oréal Professionnel, Vichy, La Roche-Posay, Diesel, Cerave more.
 
For more than a century, L’Oréal has devoted itself solely to one business: beauty. We strive to be the 1st beauty-tech company all around the world! Beauty is a powerful force that moves us. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. Our ambition for the coming years is to create the beauty that moves the world!
 
If you are ready to take charge of your career and join us on our quest for the next billion consumers, follow us to get the insider scoop on our business, culture, and tips on how to join us to shape the future of beauty. Join our Consumer Products Division!
 
WHAT YOU’LL DO
 
<ul>
<li>Monitoring and analyzing key sales and business performance indicators.</li>
<li>Panaroma tool management in term of product/customer related data and distributor sales operations.</li>
<li>Distributor monthly closing and reconciliation of sell in/sell out/stock data.</li>
<li>Division price definition tracking in SAP and Panaroma.</li>
<li>Field tracking system, Panaroma Quest, management and preparation sales excellence reports.</li>
<li>Bonus calculation of account management and field sales team in order to share with HR Payroll team.</li>
<li>Take project based responsibility and demonstrate close follow up with internal/external stakeholders</li>
<li>Work for system efficiency & data accuracy</li>
</ul>
DO YOU HAVE WHAT IT TAKES
 
<ul>
<li>4 years’ university degree, preferably Industrial / Computer / Business Administration Engineering.</li>
<li>1-3 years of experience preferably gained in FMCG industry</li>
<li>Advanced level of Excel</li>
<li>Knowledge of business intelligence tools such as Power BI, QlikView will be an advantage.</li>
<li>Strong analytical problem solving and negotiation skills</li>
<li>Good communication and presentation ability</li>
<li>Excellent communication skills in English</li>
</ul>
WHAT COULD L’ORÉAL OFFER YOU
 
<ul>
<li>The ultimate place to win and achieve your career dreams if you take initiative and push the boundaries while helping others shine along the way</li>
<li>Work with some of the biggest brands and experts in the business, and the most passionate people</li>
<li>A diverse environment</li>
<li>Opportunity to be at the center of digital transformation</li>
<li>World class training and development</li>
</ul>
#WEARELOREAL
 
Take a closer look at our world [1] here!
 References
 
Visible links
 1. https://careers.loreal.com/global/en/10reasonstochooseus

(Senior) Sales Operations Specialist (Disabled), Consumer Products

MOVA TECH

<div>
 
 Job Title: E-commerce Specialist
 
 
 
 Company:
 
 Mova
 
 
 
 Location:
 
 Istanbul, Turkey
 
 
 
 Department:
 
 Sales
 
 
 
 Reports To:
 
 Sales Manager
 
 
 Company Overview
 
 
 Mova is a leading brand in smart home and lifestyle technologies, dedicated to delivering innovative and high-performance solutions that make everyday living easier. With a focus on customer satisfaction and cutting-edge technology, Mova provides a wide range of household and lifestyle products designed for the modern home.
 
 
 Job Summary
 
 
 We are looking for a detail-oriented and tech-savvy
 
 E-commerce Specialist
 
 to manage and grow our online sales channels in Turkey. The ideal candidate will have 4&ndash;5 years of experience in e-commerce, digital marketing, and online marketplace management. This role involves optimizing product listings, managing relationships with e-commerce platforms, analyzing sales performance, and implementing strategies to drive online revenue and customer engagement.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Manage product listings across e-commerce platforms (company website, Trendyol, Hepsiburada, n11, &Ccedil;i&ccedil;ekSepeti, Amazon Turkey, and other local marketplaces).
 </li>
 <li>
 Optimize product descriptions, images, pricing, and promotions to maximize visibility and conversions.
 </li>
 <li>
 Monitor stock levels, update inventory, and coordinate with logistics to ensure seamless order fulfillment.
 </li>
 <li>
 Plan and execute SEO and PPC strategies to increase online visibility and drive traffic.
 </li>
 <li>
 Develop and manage promotional campaigns, seasonal discounts, and special offers.
 </li>
 <li>
 Track and analyze website traffic, conversion rates, and customer behavior to improve performance.
 </li>
 <li>
 Manage relationships with local marketplace partners and ensure compliance with platform policies.
 </li>
 <li>
 Monitor competitor activities, pricing strategies, and market trends to stay competitive.
 </li>
 <li>
 Track and report key performance metrics, including sales, ROI, and customer engagement.
 </li>
 <li>
 Manage Mova&rsquo;s online presence &amp; omnichannel activities: oversee and enhance the company&rsquo;s digital presence by managing social media accounts (Instagram, Facebook, TikTok, etc.), creating engaging content, scheduling posts, responding to customer inquiries, and running social media campaigns to increase brand awareness and online sales.
 </li>
 <li>
 Provide data-driven insights and recommendations for improving e-commerce performance.
 </li>
 <li>
 Collaborate with internal teams (marketing, logistics, customer service) to enhance the overall customer experience.
 </li>
 </ul>
 
 Requirements
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, E-Commerce, or a related field.
 </li>
 <li>
 4&ndash;5 years of experience in e-commerce management, online sales, or digital marketing.
 </li>
 <li>
 Strong knowledge of online marketplaces in Turkey (Trendyol, Hepsiburada, n11, etc.).
 </li>
 <li>
 Experience in SEO, PPC, and online advertising campaigns.
 </li>
 <li>
 Proficiency in MS Office, Google Analytics, and other e-commerce analytics tools.
 </li>
 <li>
 Strong analytical, problem-solving, and communication skills.
 </li>
 </ul>
 
 Preferred Qualifications
 
 <ul>
 <li>
 Experience in managing e-commerce operations in Turkey&rsquo;s leading platforms.
 </li>
 <li>
 Knowledge of social media marketing, influencer collaborations, and digital campaign management.
 </li>
 <li>
 Familiarity with Turkish consumer behavior and e-commerce trends.
 </li>
 </ul>
 
 
</div>

Ecommerce Manager

Alyors Group

<div>
 
 
 About Us
 
 
 
 
 
 
 We are a dynamic and fast-growing OTC company in Turkey, dedicated to improving health and well-being through
 
 food supplements, dermocosmetic products, and consumer medical devices
 
 . With a strong commitment to quality, innovation, and people-oriented values, we continue to expand our global reach and product portfolio.
 
 
 Our vision is to build a bridge between markets &mdash; delivering trusted health solutions that make a real difference in people&rsquo;s lives.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 As part of our
 
 International Markets Sales &amp; Marketing
 
 team, you will take an active role in expanding our overseas operations and driving sustainable business growth. The position offers flexibility in title and scope &mdash; from
 
 Specialist to Manager level
 
 , depending on experience.
 
 
 Your key responsibilities will include:
 
 <ul>
 <li>
 Taking part in strategic projects related to our
 
 future operations in India
 
 </li>
 <li>
 Developing and executing go-to-market strategies in India
 </li>
 <li>
 Conducting market research and monitoring competitive and regulatory trends
 </li>
 <li>
 Managing distributor and partner relations to ensure successful market performance
 </li>
 <li>
 Creating annual sales and marketing plans, setting targets, and tracking performance
 </li>
 <li>
 Coordinating marketing activities, campaigns, and participation in international fairs and exhibitions
 </li>
 <li>
 Collaborating closely with internal cross-functional teams to ensure alignment and operational efficiency
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 We are looking for highly motivated and internationally minded professionals who meet the following qualifications:
 
 <ul>
 <li>
 This position is
 
 open exclusively to Indian nationals residing in Turkey
 
 </li>
 <li>
 Bachelor&rsquo;s degree in
 
 Pharmacy, Business Administration, Economics, Biological Sciences, or related fields
 
 </li>
 <li>
 
 Advanced command of English
 
 (both written and spoken) is a must; a native speaker of Hindi or any other language is a strong asset
 </li>
 <li>
 
 Experience in sales, marketing, or export
 
 &mdash; preferably within the
 
 pharmaceutical, OTC, dermocosmetic, or consumer health sectors
 
 </li>
 <li>
 Excellent communication, relationship management, and analytical skills
 </li>
 <li>
 Ability to work effectively in multicultural and cross-functional environments
 </li>
 <li>
 Open to relocation and fully flexible to move to India to manage future operations, with no travel restrictions.
 </li>
 </ul>
 
 
 
 
 Join us and be part of a team that values innovation, integrity, and global collaboration.
 
</div>

International Markets, Sales & Marketing | Open to all levels depending on experience

Real Global Cargo

Job Opening: Airfreight Sales &amp; Pricing SpecialistLocation: Beylikd&uuml;z&uuml;, Istanbul Department: Airfreight OperationsAbout Us: Real Global Cargo was established in 2022 and operates in the general air cargo sales sector. The company manages all marketing and sales activities to increase air cargo revenue in the Turkish market. Offering boutique and tailored services to its clients, Real Global Cargo aims to identify the needs of the relevant airline in Turkey and develop a marketing model accordingly. By doing so, the company plans to increase cargo sales, and despite its innovative position in the industry, it strives to deliver the most efficient service with its experienced team.Responsibilities:<ul><li>Manage airfreight sales operations and customer accounts</li><li>Prepare and analyze pricing for air cargo shipments</li><li>Coordinate with operations and customer service teams</li><li>Support the team in optimizing revenue and improving customer satisfaction</li><li>Monitor market trends and competitor pricing</li></ul>Requirements:<ul><li>Fluent in English (verbal and written)</li><li>Strong analytical and negotiation skills</li><li>Experience in air cargo sales and pricing is a plus</li><li>Proficiency in MS Office, especially Excel</li><li>Male candidates must have completed military service</li></ul>What We Offer:<ul><li>Competitive salary and benefits</li><li>Professional and dynamic work environment</li><li>Career development opportunities in the logistics sector</li></ul>How to Apply: Interested candidates can send their CV email to info@realglobalcargo.com.&#304;&#351; &#304;lan&#305;: Hava Kargo Sat&#305;&#351; ve Fiyatland&#305;rma Uzman&#305;Konum: Beylikd&uuml;z&uuml;, &#304;stanbul Departman: Hava Kargo Operasyonlar&#305;Hakk&#305;m&#305;zda: Real Global Cargo, 2022 y&#305;l&#305;nda kurulmu&#351; olup havayolu genel kargo sat&#305;&#351; alan&#305;nda faaliyet g&ouml;stermektedir. &#350;irket, T&uuml;rkiye pazar&#305;ndaki havayolu kargo gelirini art&#305;rmak amac&#305;yla t&uuml;m pazarlama ve sat&#305;&#351; faaliyetlerini y&uuml;r&uuml;tmektedir. M&uuml;&#351;terilerine butik ve &ouml;zel hizmetler sunan Real Global Cargo, ilgili havayolunun T&uuml;rkiye pazar&#305;ndaki ihtiya&ccedil;lar&#305;n&#305; belirleyerek buna y&ouml;nelik bir pazarlama modeli olu&#351;turmay&#305; hedeflemektedir. Bu sayede kargo sat&#305;&#351;lar&#305;n&#305; art&#305;rmay&#305; planlayan Real Global Cargo, sekt&ouml;rde yenilik&ccedil;i bir konumda olmas&#305;na ra&#287;men deneyimli kadrosuyla en etkin hizmeti sunmay&#305; ama&ccedil;lamaktad&#305;r.G&ouml;rev ve Sorumluluklar:<ul><li>Hava kargo sat&#305;&#351; operasyonlar&#305;n&#305; ve m&uuml;&#351;teri hesaplar&#305;n&#305; y&ouml;netmek</li><li>Kargo g&ouml;nderileri i&ccedil;in fiyat analizi ve fiyatland&#305;rma yapmak</li><li>Operasyon ve m&uuml;&#351;teri hizmetleri ekipleriyle koordinasyon sa&#287;lamak</li><li>Gelir optimizasyonuna ve m&uuml;&#351;teri memnuniyetinin art&#305;r&#305;lmas&#305;na destek olmak</li><li>Piyasa trendlerini ve rakip fiyatlar&#305;n&#305; takip etmek</li></ul>Aranan Nitelikler:<ul><li>&#304;ngilizceyi s&ouml;zl&uuml; ve yaz&#305;l&#305; olarak ak&#305;c&#305; kullanabilen</li><li>Analitik d&uuml;&#351;&uuml;nme ve m&uuml;zakere becerisine sahip</li><li>Hava kargo sat&#305;&#351; ve fiyatland&#305;rma alan&#305;nda deneyim tercih sebebidir</li><li>MS Office, &ouml;zellikle Excel program&#305;na hakim</li><li>Erkek adaylar i&ccedil;in askerlik hizmetini tamamlam&#305;&#351; olmak</li></ul>Sundu&#287;umuz &#304;mkanlar:<ul><li>Rekabet&ccedil;i maa&#351; ve yan haklar</li><li>Profesyonel ve dinamik &ccedil;al&#305;&#351;ma ortam&#305;</li><li>Lojistik sekt&ouml;r&uuml;nde kariyer geli&#351;tirme f&#305;rsatlar&#305;</li></ul>Ba&#351;vuru: &#304;lgilenen adaylar &ouml;zge&ccedil;mi&#351;lerini info@realglobalcargo.com. adresine e-posta yoluyla g&ouml;nderebilir.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Dil:<ul><li>&#304;ngilizce dil seviyeniz nedir ? ( B1/B2) (Tercih edilir)</li></ul>

Airfreight Sales And Pricing

Transmed

<div>
 
 Transmed Turkiye is a full-service distributor company across 13 countries, managing distribution, sales, and marketing for 35 leading brands. We strongly believe in putting people first &ndash; our customers, our teams, our partners.
 
 
 
 
 
 We are seeking an
 
 Import Specialist
 
 .
 
 
 
 
 
 
 ROLE REQUIREMENTS:
 
 
 
 
 
 
 
 *** This position does not offer a hybrid / remote option.
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in related fields, (Food Engineering, Business Administration, Foreign Trade, International Trade, Supply Chain Management, etc.)
 </li>
 <li>
 Minimum 1 year of experience in import and export operations,
 </li>
 <li>
 Proficient in English,
 </li>
 <li>
 Advanced MS Office skills,
 </li>
 <li>
 Strong analytical thinking skills and result-oriented,
 </li>
 <li>
 Strong communication skills and a good team player,
 </li>
 <li>
 Completed military service for male candidates.
 </li>
 </ul>
 
 
 
 
 
 JOB DESCRIPTION:
 
 
 
 
 
 <ul>
 <li>
 Preparing and tracking all necessary documents and paperwork required for the import process,
 </li>
 <li>
 Monitoring relevant regulations to ensure compliance with operational processes,
 </li>
 <li>
 Submitting costs, customs expenses, and invoices related to import and export transactions to the Finance &amp; Accounting department,
 </li>
 <li>
 Planning the workflow of the department and managing all communication with suppliers,
 </li>
 <li>
 Ensuring the control, reporting, and archiving of completed operations,
 </li>
 <li>
 Verifying all invoices and shipment notifications to ensure compliance with customs regulations,
 </li>
 <li>
 Maintaining active communication with both domestic and international suppliers,
 </li>
 <li>
 Planning and managing order and documentation processes with international suppliers,
 </li>
 <li>
 Determining the most suitable transportation and customs clearance strategies to optimize costs.
 </li>
 </ul>
</div>

Import Specialist

Explore 666+ Sales operations specialist in Istanbul this November. Find roles across top companies and apply now to boost your career.