analytics program manager - foundational platform

associate director, it project management

assistant general counsel - phisco (hybrid)

analytics portfolio management lead Jobs in Washington

analytics portfolio management lead

analytics program manager - foundational platform Jobs in Washington

api developer lead

associate director, it project management Jobs in Washington

crm administrator

salesforce project manager

Yudrio Inc

<p><b>Job Title:</b> Salesforce Project Manager<br/><b>Location:</b> Washington, DC Metro Area (Hybrid &ndash; On-site as needed, up to 1 day per week)<br/><b>Employment Type:</b> Full-Time<br/><b>Clearance Requirement:</b> Ability to pass a Federal Background Investigation</p><p><b>Work Environment</b></p><ul><li>Hybrid schedule with on-site presence required as needed, up to once per week, based on client or project needs.</li><li>Position supports a federal contract and requires adherence to client site policies and security procedures.</li></ul><p><b>Position Overview</b></p><p>We are seeking a Salesforce Project Manager to support the delivery of Salesforce initiatives for a federal government client. This role is responsible for managing day-to-day project activities, coordinating technical and functional teams, and ensuring successful delivery of Salesforce enhancements and releases.</p><p>The ideal candidate has experience managing Salesforce projects in a federal environment and is comfortable working with government stakeholders in a structured, compliance-driven setting.</p><p><b>Key Responsibilities</b></p><p>Project Management &amp; Delivery</p><ul><li>Manage the full project lifecycle for Salesforce initiatives, including planning, execution, monitoring, and closeout.</li><li>Develop and maintain project plans, schedules, and status reports.</li><li>Track scope, timeline, risks, issues, and dependencies to ensure successful delivery.</li><li>Support Agile, Scrum, or hybrid delivery methodologies.</li></ul><p>Salesforce Coordination</p><ul><li>Coordinate with Salesforce administrators, developers, business analysts, and architects to support system enhancements and releases.</li><li>Facilitate backlog grooming, sprint planning, and release coordination as applicable.</li><li>Ensure solutions align with business requirements and Salesforce best practices.</li></ul><p>Stakeholder Engagement</p><ul><li>Serve as a primary point of contact for project-level communication with federal stakeholders.</li><li>Provide regular project status updates, metrics, and briefings.</li><li>Gather and document business requirements and translate them into actionable tasks.</li></ul><p>Risk, Quality &amp; Compliance</p><ul><li>Identify and mitigate project risks and issues.</li><li>Ensure project documentation meets federal and contractual requirements.</li><li>Support audits, reporting, and performance tracking as required.</li><li>Maintain alignment with security, privacy, and governance standards.</li></ul><p><b>Required Qualifications</b></p><ul><li>Bachelor&rsquo;s degree from an accredited institution.</li><li>Experience supporting a federal government client</li><li>Experience working in a federal contracting environment.</li><li>Ability to pass a Federal Background Investigation.</li><li>Willingness to work on-site in the Washington, DC area as needed, up to one (1) day per week.</li><li>5+ years of IT project management experience.</li><li>2+ years of experience managing Salesforce projects or enhancements.</li><li>Experience managing project schedules, risks, and stakeholder communications.</li><li>Strong organizational, communication, and problem-solving skills.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Salesforce certification (Administrator, Platform App Builder, or related).</li><li>PMP, CAPM, Certified Scrum Master (CSM), or other Agile certification.</li><li>Familiarity with federal compliance, security, or documentation requirements.</li></ul><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: Hybrid remote in Washington, DC 20265</p>

Salesforce Project Manager

Salesforce

<div><p><i>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
</i></p><p></p><p>Job Category
</p>Program &amp; Project Management
<p></p><p>Job Details
</p><p></p><p><b>About Salesforce
</b></p><p>Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
</p><p></p><p>Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
</p><p></p><p>The Technology Program Management team works across our Cloud Business Units driving programs that deliver innovative, enterprise cloud solutions for our customers. We are the Grease, Glue, Coach &amp; Cop that create delighted users, thriving teams and innovation everywhere.
</p><p></p><p>About you...
<br>
Loves to wear multiple hats.
<br>
Leaps tall buildings in a single bound-bringing the whole team with you.
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Keen reader of people, culture and tea leaves; builds the relationships to make things happen.
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Highly functional in a dynamic, challenging environment.
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Comfortable bending between the tactical and strategic.
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Top notch executive presence and communications superstar.
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Able to balance the needs of infrastructure delivery with an agile mindset.
</p><p></p><p>Top 5 reasons to join our team:
<br>
Thrive in a culture of ownership, delivery, and innovation.
<br>
Drive the end-to-end delivery of world-class technology solutions.
<br>
Be a catalyst for change in the realm of World-Class Technology and Products.
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Enjoy a hyper-transparent flow of information, conversation and ideas.
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Innovate and invent the future of Agile and Social program management.
</p><p></p><p><b>Responsibilities:
</b></p><ul><li>Work with multiple delivery teams to take ownership and accountability of technical project planning and delivery for the service ownership maturity model program.
</li><li>Develop trusted relationships with key technology and functional leaders &amp; stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes supporting and holding resources accountable for their responsibilities within the service ownership program.
</li><li>Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership.
</li><li>Ensure data is collected to appropriately assess the level of maturity of the service owner to inform decision making for mitigating risks and resolving issues.
</li><li>Utilize internal tools and agile mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation and learning; promotes continuous improvement.
</li><li>Anticipate and aggressively remove obstacles that slow down or prevent the service ownership maturity model program from a successful organization wide adoption.
</li><li>Drive for clarity to keep teams moving forward.
</li><li>Provide &ldquo;go to&rdquo; leadership, transparency and visibility to the entire Technology &amp; Products organization.
</li><li>Seek to continuously grow by proactively seeking and embracing constructive feedback.
</li><li>Providing the same level of feedback to colleagues to encourage an open and collaborative culture.
</li><li>Monitor and resolve end-to-end process for things like: repeating pain points/sticking points, blockers.
</li><li>Build plans and mitigations to address pain points to ensure the alacrity of the service ownership maturity model program.
</li></ul><p></p><p><b>Required Skills &amp; Experience:
</b></p><ul><li>6+ years of strong technical program management experience.
</li><li>3+ years of solution management experience for infrastructure, software, or online services (SaaS experience)
</li><li>Solid understanding of DevOps/Live Site, Service Ownership and the transformation needed to adopt this paradigm shift within an organization
</li><li>Thorough understanding of infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.
</li><li>Agile/Kanban experience in an infrastructure environment is not required, but an understanding of agile and an ability to think agile is required.
</li><li>Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.
</li><li>Excellent analytical and problem solving skills with a history of hands-on, detail orientation.
</li><li>Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.
</li><li>Ability to successfully collaborate with multiple technical functions in the areas of infrastructure, technical operations, software engineering and customer support.
</li><li>Experience as a Product Manager and/or Product management a plus.
</li><li>Experience with Portfolio Management.
</li><li>A service oriented minded person who &ldquo;Thinks Customer&rdquo;.
</li></ul><p></p><p>Unleash Your Potential
</p><p>When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and <i>be your best </i>, and our AI agents accelerate your impact so you can <i>do your best </i>. Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
</p><p></p><p>Accommodations
</p><p>If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
</p><p></p><p>Posting Statement
</p><p>Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
</p><p></p>In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
<p></p>At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.&amp;#xa;&amp;#xa;The typical base salary range for this position is $171,200 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $205,800 - $298,400 annually.&amp;#xa;&amp;#xa;The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.</div><p></p>

Director, Techinical Program Management - Missionforce

Thunder

<div>
 <p>
  <strong>
   Scrum Master &ndash; Salesforce Federal Delivery
  </strong>
 </p>
 <p>
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 </p>
 <p>
  <strong>
   Location:
  </strong>
  Remote/Hybrid (US-based, DC Metro Area). In-person expectations include visits with customers, Salesforce offices, and to Thunder offices in Tysons Corner, VA.
 </p>
 <p>
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 </p>
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  <strong>
   Employment Type:
  </strong>
  This is a contingent role based upon a successful bid award.
 </p>
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 </p>
 <p>
  <strong>
   Role Summary:
  </strong>
 </p>
 <p>
  We are seeking a Scrum Master to serve as the cornerstone of our federal practice. The ideal candidate is a proactive problem-solver who thrives on the challenge of facilitating Agile sprints and driving delivery momentum within complex federal environments. You will have the autonomy to shape our delivery posture while working with the latest cloud technologies to support our most mission-critical customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  In this role, you won&rsquo;t just be following a checklist; you&rsquo;ll be steering the velocity and architectural integrity of our solutions. You will be part of a team pioneering how Sales Cloud and Experience Cloud environments are delivered for federal agencies, ensuring our impact is felt across the entire brand.
 </p>
 <p>
  <br/>
 </p>
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  <strong>
   Responsibilities:
  </strong>
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 <ul>
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   Sprint Facilitation: Lead the design and implementation of Agile ceremonies, including daily stand-ups, sprint planning, and retrospectives, specifically tailored for Sales and Experience Cloud implementations to meet stringent federal requirements.
  </li>
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   Delivery Momentum: Manage and oversee the end-to-end delivery lifecycle, removing blockers to ensure CRM solutions remain audit-ready and on track.
  </li>
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   Agile Governance: Drive the Agile process, coordinating with internal teams and federal stakeholders to navigate complex delivery assessments and ATO milestones.
  </li>
  <li>
   Performance Monitoring: Implement advanced tracking and reporting tools to measure team velocity and momentum across Salesforce and AWS environments.
  </li>
  <li>
   Mentorship: Provide Agile guidance and best practices to development and consulting teams throughout the project lifecycle.
  </li>
  <li>
   Platform Expertise: Maintain and apply expert knowledge of Salesforce Sales Cloud and Experience Cloud capabilities to ensure sprints are aligned with platform best practices.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
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   US Citizenship Required, with ability and willingness to obtain security clearance(s).
  </li>
  <li>
   5-7+ years of experience facilitating Agile sprints and driving delivery momentum, with hands-on experience using automated project management and compliance platforms.
  </li>
  <li>
   Significant experience with the Salesforce suite of products, with a primary focus on Sales Cloud and Experience Cloud, as well as Service Cloud and Agentforce.
  </li>
  <li>
   Deep familiarity with the NIST Risk Management Framework (RMF) and the federal ATO process as it relates to Agile delivery.
  </li>
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   Proven leadership skills and experience in managing large, complex Agile projects within federal frameworks.
  </li>
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   Strong strategic thinking and ability to align technical delivery velocity with federal business objectives.
  </li>
  <li>
   Excellent communication, presentation, and stakeholder management skills.
  </li>
  <li>
   Certifications: Certified Scrum Master (CSM) or equivalent; Salesforce certifications in Sales and Experience Cloud (Preferred).
  </li>
 </ul>
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 </p>
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  <strong>
   Why Thunder? Because You Deserve More Than Just a Job.
  </strong>
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   A Culture of Builders &ndash; We&rsquo;re a remote-first, global team of curious, collaborative problem-solvers. You&rsquo;ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you&rsquo;re excited to build, innovate, and grow, you&rsquo;ll fit right in.
  </li>
  <li>
   Forge Your Own Path &ndash; At Thunder, you&rsquo;re not just filling a role&mdash;you&rsquo;re shaping it. Whether it&rsquo;s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.
  </li>
 </ul>
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  <br/>
 </p>
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  <strong>
   Perks In Store For You
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   Comprehensive Benefits with Sequoia &ndash; Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
  </li>
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   Ownership &amp; Impact &ndash; Stock options in a fast-moving, high-growth company. Every employee plays a part in what we&rsquo;re building. Come make your mark!
  </li>
  <li>
   Level Up Your Career &ndash; Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
  </li>
  <li>
   People-First Flexibility &ndash; We&rsquo;re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.
  </strong>
 </p>
</div>


Scrum Master - Salesforce

Inter-Con Security Systems

<p><b>Oveview</b></p><p>Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.</p><p>Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.</p><p><i>Inter-Con is Everywhere Security Matters. </i></p><p><b>Job Summary:</b><br/>Our Senior Security Operations Manager will report to the Contract Account Director of Operations. This person will liaise with client representatives to measure contract KPI&rsquo;s and key long-term initiatives, mentor subordinate managers, and ensure compliance with financial performance projections.</p><p>The Senior Security Operations Manager will meet or exceed all established operations goals to ensure contract compliance, while ensuring all company processes are followed. Retaining and developing successful employees through proper training will also be a part of this person&rsquo;s responsibility.</p><p>Essential duties and responsibilities:</p><p><b>Strategic Vision and Business Operation Goals -</b> Establish weekly, monthly, and quarterly operations goals in support of the contract business plan. Provide regular updates to senior leadership on operations goals in terms of the achievement/progress via Salesforce reports, metrics, or other tools. Review all relevant reports to increase efficiency and productivity. Exhibit strong collaboration with all functional departments to achieve business goals. Strategic involvement in company and client programs, initiatives, committees, and task forces. Provide leadership oversight and guidance with direct reports to achieve goals.</p><p><b>Performance Management - </b>Recruit, hire, and retain operations professionals through proper coaching and performance management. Establish performance goals for the security teams and continuously monitor progress. Ensure direct reports are properly managing performance and development of security personnel, including, but not limited to the completion of performance reviews, development plans for security officers, and potential Performance Improvement Plans for employees showing negative trending performance. Timely completion of all performance management processes for direct reports.</p><p><b>Training &amp; Development -</b> Identify team performance gaps and development areas and offer solutions to narrow the gap. Ensure all individual required training is completed, with a heavy emphasis on professional development and supporting processes. Provide leadership supervision in the development and execution of customized training and improvement processes for operations functions. Conduct regular staff and team meetings to discuss goals and strategy, celebrate successes, and share best practices. Maintain an extensive knowledge of complex industry standards, current security issues and technology and update managers on risks and threats that could impact the cluster,and provide recommendations for proactive solutions and best practices.</p><p><b>Customer Service -</b> Ensure 100% customer satisfaction through excellent and frequent client engagement. Lead by example in working with various other internal departments to resolve challenging customer service-related issues timely. Must be knowledgeable of market, industry trends, competitors, and demographics to be successful in setting overall operations and customer strategies.</p><p>Other responsibilities:</p><ul><li>Manage daily Security Officer operational staffing requirements and administrative functions, meeting business goals and objectives for assigned locations</li><li>Conduct quality assurance inspections, monitor, and manage the Security Officers in the assigned region</li><li>Ensure subordinate supervisors understand and deliver orders, ensure sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders</li><li>Serve as Inter-Con&rsquo;s Regional contract liaison with client representatives to ensure delivery of the highest quality of service within a limited turnaround time</li><li>Oversee the training and operational employment of Field Supervisors and Security Officers</li><li>Ensure the highest standards of conduct, appearance, performance, and training are being met at all times</li><li>Keep the Contract Account Director apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner</li></ul><p>Qualifications:</p><ul><li>Speak, read, and write English</li><li>Must be age 18 or older</li><li>Four year degree in Criminal Justice, Business Administration or related field</li><li>Minimum 3 &ndash; 5 years of professional‐level experience required. Prior experience in the security industry, law enforcement and/or military required.</li><li>Experience in scheduling, operations or other functions of security industry a plus</li><li>Current state driver&rsquo;s license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required</li><li>Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.</li><li>Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service‐focused manner and to de‐escalate situations before they become hostile or unpleasant required</li><li>Outstanding verbal and written communication skills required including the ability to write effective and concise reports in neat, legible handwriting.</li><li><b>Must have a high level of technological acumen or mastery of Microsoft Office software, Salesforce, HRIS Platforms, and other web-based management platforms.</b></li><li>Professional, articulate; and able to use good independent judgment and discretion</li><li>Ability to effectively enforce post orders, security standards, and company policies equitably and consistently</li><li>Experience in hiring, developing, motivating and retaining quality staff</li><li>Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required</li><li>Incumbent must be available to work outside normal shift schedule on an as‐needed basis, and must be accessible by phone 24/7 for emergency response</li></ul><p><i>Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.</i></p><p>Job Type: Full-time</p><p>Pay: $140,000.00 - $150,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Senior Security Operations Manager

Amida Technology Solutions

<div><p>Amida Technology Solutions is a DC-based technology company focused on data interoperability, integrity, governance, and security. We create solutions that collect, reconcile, transform, and standardize data for business intelligence, advanced analytics, decision support, and user transactions. We specialize in taking data from inception to impact.</p><p>
Our team is composed of creative, forward-looking thinkers who are passionate about using cutting-edge technology to make a difference in people's lives, and that has a positive impact on our country. We offer an entrepreneurial, high-growth environment that values fresh ideas, candid conversations, and authentic teamwork.</p><p>
Amida Technology Solutions is seeking a <b>Technical Project Manager</b>. The successful candidate will clarify project objective, scope and deliverables. This role will report to the Deputy Program Manager. The ideal candidate will be motivated by the opportunity to support public agencies, nonprofit organizations, and private companies in transforming their data into actionable insights. Preference will be given to candidates able to work a hybrid schedule in our offices in DC or Richmond, VA but open to a remote.</p><p><b>
What you will do:</b></p><ul><li>
Define and clarify project objectives, scope, and deliverables.</li><li>
Lead and manage cross-functional technical teams, ensuring seamless coordination across multiple workstreams.</li><li>
Manage comprehensive customer onboarding processes, including intake, technical assessments, and coordination with implementation teams.</li><li>
Oversee DevOps, security and compliance operations, ensuring adherence to federal standards and regulatory requirements.</li><li>
Direct quality assurance activities and resource management to ensure optimal testing coverage across project phases.</li><li>
Collaborate with development teams to ensure technical solutions meet specifications and deployment requirements.</li><li>
Review and approve technical designs and validate system functioning.</li><li>
Organize and facilitate training for users of implemented solutions.</li><li>
Conduct regular stakeholder management, provide progress updates to leadership and partner teams on milestones, risks, and issue resolution.</li><li>
Lead risk assessment and mitigation activities, facilitating cross-functional collaboration to identify, track, and resolve issues.</li><li>
Develop detailed project plans, including timelines, milestones, and resource allocation.</li><li>
Conduct post-project evaluation to assess the success of the project and identify areas for improvement.</li><li>
Other duties as assigned.</li></ul><p><b>
Required Education:</b></p><ul><li>
Bachelor's degree in computer science, Engineering, or a related field.</li></ul><p><b>
Required Experience:</b></p><ul><li>
10+ years of recent professional experience as a Technical Project Manager.</li></ul><p><b>
Required Skills:</b></p><ul><li>
Proven experience as a Project Manager in technology projects with demonstrated ability to manage cross-functional technical teams.</li><li>
Software development experience with comprehensive understanding of the Software Development Life Cycle (SDLC) and ability to guide technical teams through all phases.</li><li>
Strong understanding of cloud technologies and cloud architecture, with emphasis on cloud practitioner-level knowledge or certification.</li><li>
Strong understanding of security and compliance requirements, particularly federal standards and regulatory frameworks.</li><li>
Experience overseeing quality assurance operations and resource management across multiple project teams.</li><li>
Knowledge of application development processes and cloud deployment practices.</li><li>
Excellent organizational and leadership skills with ability to coordinate multiple workstreams simultaneously.</li><li>
Outstanding communication and interpersonal abilities with proven stakeholder management experience.</li><li>
Strong risk management capabilities include identification, assessment, and mitigation of project risks.</li><li>
Experience with project management software (e.g., Microsoft Project, JIRA).</li><li>
Ability to work with the federal government and be able to obtain a Public Trust clearance.</li></ul><p><b>
Preferred:</b></p><ul><li>
Advanced cloud certifications (e.g., AWS Solutions Architect, Azure Administrator, Google Cloud Professional).</li><li>
Project Management Professional (PMP) or equivalent certification.</li><li>
Prior experience managing federal government technology projects.</li><li>
Experience with Agile, Scrum, or SAFe methodologies.</li><li>
Background in cloud migration or modernization initiatives.</li><li>
Familiarity with federal security frameworks (e.g., FedRAMP, FISMA, NIST).</li><li>
Experience with DevSecOps practices and tools.</li></ul><p><b>
Success at Amida</b></p><p>
Communication is the key to success at Amida. Our people are known for their can-do attitude and their ability to work effectively with both internal and client teams. We pride ourselves on having a collegial, multidisciplinary team with diverse backgrounds and experience. Our best team members pay intense attention to detail in all aspects of their work, have great initiative, are opinionated about the best ways of doing things, and align quickly to decisions. A sense of humor is an asset at Amida.</p><p>
Full-time, regular employees at Amida enjoy a robust benefits package that includes a generous 401(k) match with immediate vesting, 4 weeks of PTO, paid parental leave, medical insurance, dental insurance, vision insurance, life/AD&amp;D insurance, and short-term disability. We also offer tuition/training assistance and team building opportunities to encourage professional growth and collaboration.</p><p>
All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.</p></div>

Technical Project Manager

Humana

<div><h1 class="jobSectionHeader"><b>Become a part of our caring community and help us put health first</b><br>
</h1>
The Administrative Assistant 3 follows established procedures and guidelines to provide timely and effective secretarial support to an office, business unit, department, or other organization. Answers telephones, screens calls, and takes messages so callers/visitors are attended to promptly, courteously, and accurately. The Administrative Assistant 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.<p></p><p>
The <b>Administrative Assistant 3</b> must be a self‑starter who identifies requirements, anticipates requests, and takes initiative to mitigate needs. This role transcribes, types, formats, and proofreads a variety of materials (e.g., correspondence, meeting minutes, reports, presentations) using Microsoft programs. The position builds and manages relationships across Humana in support of departmental objectives and the broader team. Work typically involves semi‑routine assignments.</p><p>
The Administrative Assistant 3 coordinates internal and external meetings, including scheduling, arranging travel for attendees, and ensuring necessary meeting amenities are available. This role manages the appointments and schedules of applicable staff and completes expense reconciliation accurately and in a timely manner for the leaders supported.</p><p>
Decisions typically focus on interpreting area/department policy and determining appropriate methods for completing assignments. Work is performed within defined parameters to identify expectations and quality standards, while allowing some latitude in prioritization and timing. The role operates under minimal direction and follows standard policies and practices, with some opportunity for interpretation, deviation, and independent discretion.</p><p>
Responsibilities also include management, prioritization, and completion of tasks for executives and their organizational needs. The role additionally supports basic <b>network management tasks</b> (e.g., maintaining shared drives, coordinating access needs, and ensuring functional connectivity for meetings and collaboration). This role is also responsible for <b>maintaining and updating CRM tools</b>, with a preference for experience in <b>Salesforce</b>, to support departmental tracking, reporting, and stakeholder management.</p><p></p><div>
For the candidate selected for hire, this role will operate in a hybrid capacity from one of the following office locations: Louisville, KY; Washington, D.C.; Chicago, IL; or New York City, NY.&rdquo;</div><p></p><p><b>
An Ideal Candidate Will Have the Following Skills:</b></p><ul><li>
Calendar Management</li><li>
Initiative</li><li>
Problem Solving</li><li>
Office Administration</li><li>
Corporate Savviness</li><li>
Strong efficiency in scheduling and scheduling tools</li><li>
Multi‑tasking</li><li>
Strong written and verbal communication skills</li><li>
Basic network and systems coordination capabilities</li><li>
Ability to maintain and navigate CRM platforms (Salesforce preferred)</li><li><div>
For the candidate selected for hire, this role will operate in a hybrid capacity from one of the following office locations: Louisville, KY; Washington, D.C.; Chicago, IL; or New York City, NY.&rdquo;</div></li></ul><p></p><h1 class="jobSectionHeader"><b><br>
Use your skills to make an impact</b><br>
<b>
</b></h1><p><b>Required Qualifications</b></p><ul><li>
5+ years of administrative experience directly supporting Senior Leadership</li><li>
Proven experience coordinating complex travel arrangements for senior leaders, including booking flights, accommodations, ground transportation, and managing itinerary changes</li><li>
Proficient in Microsoft Outlook, Word, and PowerPoint, including the full Office suite</li><li>
Demonstrated proficiency in navigating and utilizing multiple systems and software applications concurrently to efficiently manage tasks and workflows</li><li>
Demonstrates a high level of professionalism, including strong executive presence and polished corporate demeanor in all interactions with internal and external stakeholders</li><li>
Models confident, effective communication and consistently represent the organization&rsquo;s values and standards</li><li>
Exhibits exceptional attention to detail, ensuring accuracy and thoroughness in all tasks and deliverables, and always maintains discretion and confidentiality</li><li>
Demonstrates the ability to balance multiple initiatives and effectively prioritize workload while remaining flexible to support urgent business needs, including availability during nights and weekends as required</li><li>
Experience with expense reports and reviewing financial documents to align with company policy</li><li><div>
For the candidate selected for hire, this role will operate in a hybrid capacity from one of the following office locations: Louisville, KY; Washington, D.C.; Chicago, IL; or New York City, NY.&rdquo;</div></li></ul><p></p><p><b>
Preferred Qualifications</b></p><p></p><ul><li>
Associates or Bachelor's Degree</li><li>
Salesforce experience</li><li>
Experience with CRM management or similar systems</li></ul><p></p>
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.<p></p><p><b>
Scheduled Weekly Hours</b></p><p></p>
40<p></p><p><b>
Pay Range</b></p>
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.<br>
<p></p>
$53,100 - $72,500 per year<p></p><p><b><br>
Description of Benefits</b></p>
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<p></p><h1 class="jobSectionHeader"><b><br>
About us</b><br>
</h1>
Humana Inc. (NYSE: HUM) is committed to putting health first &ndash; for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health &ndash; delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.<p></p><p><br>
<br>
<b>Equal Opportunity Employer</b></p><p></p><p>
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</p></div>

Administrative Assistant 3

folger shakespeare library

<div><div>The Folger Shakespeare Library knows that an exceptional staff is the backbone of any great organization. We hire exceptionally qualified individuals who are committed to the mission, vision, and values of our organization. Our recruitment process strives to be interactive, accessible, and responsive. Once employed, the Folger provides a generous compensation, leave, and benefits package, as well as many opportunities for personal and professional growth.</div><div></div><div>
Job Description:</div><div></div><div><div><div>
The Folger Shakespeare Library, located on Capitol Hill in Washington, DC, seeks a CRM Administrator to support and advance the organization&rsquo;s use of the Tessitura CRM as part of our IT team. This role focuses on system configuration, data governance, integrations, reporting, testing, and documentation. The CRM Administrator partners with teams across the institution to understand business needs, translate them into clear technical specifications, and implement structured, well-documented changes that improve data reliability and operational consistency.</div></div><div></div><div><div>
This is a platform-level role that focuses on system logic, configuration standards, and data quality. Operational tasks such as event builds, season setups, pricing configuration, and ticketing workflows remain owned by the relevant team with the Administrator providing support and user training. The individual will be working with departments across the entire institution on sales, record management, donations, financial transactions, and data tracking.</div></div><div></div><div><div>
The position requires strong technical skills (specifically SQL),analytical discipline, and the ability to communicate clearly with both technical and non-technical users. Tessitura experience is strongly desired but not required- candidates with CRM administration experience in other systems (such as Salesforce, HubSpot, Blackbaud, PatronManager, or similar platforms) are encouraged to apply and will receive training in Tessitura as needed.</div></div><div></div><div><div>
The standard schedule for this role is Monday&ndash;Friday, 8:45am&ndash;4:45 pm, which is a 35-hour work week, with occasional evenings and weekend hours as needed for projects or maintenance. This position is a hybrid role; a formal schedule will be agreed upon between the manager and employee. The selected candidate will need to be within a commutable distance to the D.C. office (DC, MD, VA) by their start date.</div></div><div></div><div><div><i>
Health &amp; Safety: The health and well-being of all staff, contractors, and visitors is our top priority. While the Folger no longer</i><i> </i><i>requires</i><i> </i><i>masks or vaccinations (except for AEA spaces), we support and encourage individuals to take the safety precautions they are most comfortable with, and we ask that individual choices are respected. The Folger offers organization-funded healthcare plans for full-time staff and extensive leave options to all staff in the case of any health issues that arise.</i></div></div><div></div><div><div><br>
Compensation:</div></div><div><ul><li><div>
This is a salary position, with a pay range of $70,000-74,000.</div></li></ul></div><div><ul><li><div>
Total compensation includes an extensive benefits plan, including fully covered health, dental, and vision insurance for the individual and a generous 403b contribution and match, outlined at <div>https://www.folger.edu/employee-benefits</div>.</div></li></ul></div><div></div><div><div><br>
Duties:</div></div><div><div>
System Administration &amp; Configuration</div></div><div><ul><li><div>
Configures and maintains Tessitura CRM components supporting ticketing, fundraising, membership, reporting, and online engagement.</div></li></ul></div><div><ul><li><div>
Manages user roles, permissions, and security groups using least-privilege principles.</div></li></ul></div><div><ul><li><div>
Evaluates proposed configuration changes and upgrades; documents expected impacts, risks, and required decisions.</div></li></ul></div><div><ul><li><div>
Builds and executes testing plans for configuration changes, integrations, and data workflows.</div></li></ul></div><div><ul><li><div>
Maintains system architecture documentation, configuration decisions, and workflow diagrams.</div></li></ul></div><div><ul><li><div>
Ensures all system changes follow defined SOPs and change-management practices.</div></li></ul></div><div><div>
Data Governance and Quality</div></div></div><div><div><ul><li><div>
Defines and maintains data standards, including required fields, deduplication rules, address formats, segmentation practices, and data-entry policies.</div></li></ul></div><div><ul><li><div>
Leads recurring data quality reviews and cleanup cycles with operational teams.</div></li></ul></div><div><ul><li><div>
Performs and documents record merges following approved rules.</div></li></ul></div><div><ul><li><div>
Maintains auditable logs documenting configuration changes and expected outcomes.</div></li></ul></div><div><div>
Integrations and Data Workflows</div></div><div><ul><li><div>
Maintains and troubleshoots integrations between CRM systems and external platforms for marketing, online transactions, reporting, and visitor-facing processes.</div></li></ul></div><div><ul><li><div>
Manages recurring imports, exports, batch jobs, and API-driven workflows.</div></li></ul></div><div><ul><li><div>
Documents integration points, data flows, dependencies, and assumptions.</div></li></ul></div><div><ul><li><div>
Identifies opportunities for automation or workflow simplification and proposes actionable improvements.</div></li></ul></div><div><div>
Reporting and Analytics</div></div><div><ul><li><div>
Writes and optimizes SQL queries for reporting, audits, data corrections, and exploratory analysis.</div></li></ul></div><div><ul><li><div>
Builds and maintains standardized reports and dashboards for operational, financial, and strategic decision-making.</div></li></ul></div><div><ul><li><div>
Defines and maintains data tagging and coding schemes that support segmentation, attribution, and longitudinal analysis.</div></li></ul></div><div><ul><li><div>
Replaces manual/ad-hoc reporting with repeatable, version-controlled outputs.</div></li></ul></div><div><ul><li><div>
Supports reconciliation of CRM data with other internal systems and datasets.</div></li></ul></div><div><div>
Technical Planning and Implementation</div></div><div><ul><li><div>
Conducts structured discovery to understand underlying business needs, data requirements, and process constraints.</div></li></ul></div><div><ul><li><div>
Translates needs into clear, testable technical specifications ( logic, fields, workflows, and reporting outputs).</div></li></ul></div><div><ul><li><div>
Presents configuration options and trade-offs and confirms decisions with stakeholders.</div></li></ul></div><div><ul><li><div>
Implements approved CRM configurations, integrations, reporting updates, and workflow adjustments.</div></li></ul></div></div><div><div><ul><li><div>
Executes testing plans, documents results, and tracks follow-up actions.</div></li></ul></div><div><ul><li><div>
Communicates status, risks, and decisions in clear, written form.</div></li></ul></div><div><ul><li><div>
Documents final outcomes, configuration decisions, and updates SOPs or runbooks accordingly.</div></li></ul></div><div><div>
Training Documentation, Issue Resolution, and Technical Support</div></div><div><ul><li><div>
Develops accessible training materials and change briefings for new features, processes, or data standards.</div></li></ul></div><div><ul><li><div>
Delivers targeted training sessions for task-specific workflows, data-entry expectations, or new functionality.</div></li></ul></div><div><ul><li><div>
Maintains a CRM Administration Runbook (SOPs, configuration procedures, change-management protocols, data-governance rules).</div></li></ul></div><div><ul><li><div>
Serves as the primary technical contact for CRM and Tessitura-related issues.</div></li></ul></div><div><ul><li><div>
Troubleshoots system issues: reproduce problems, identify root causes, document resolutions, and track recurring patterns.</div></li></ul></div><div><ul><li><div>
Serves as the primary liaison with the Tessitura Network for any issue escalation, clarification, and resolution.</div></li></ul></div><div><ul><li><div>
Proactively identifies opportunities to improve usability, data quality, staff efficiency, or system reliability.</div></li></ul></div><div></div><div><div>
Education and Experience:</div></div><div><div>
Required</div></div><div><ul><li><div>
3&ndash;5 years of experience administering or performing advanced power-user/system configuration work in a CRM (such as Tessitura, Salesforce, HubSpot, Blackbaud, PatronManager, or similar) with experience in system configuration, data workflows, and reporting.</div></li></ul></div><div><ul><li><div>
Experience supporting ticketing, fundraising, membership, or CRM operations in cultural, nonprofit, or performing-arts environments.</div></li></ul></div><div><ul><li><div>
Proficiency in SQL.</div></li></ul></div><div><ul><li><div>
Experience reconciling or validating data across systems.</div></li></ul></div><div><ul><li><div>
Demonstrated ability to create clear documentation (SOPs, runbooks, technical notes, training guides).</div></li></ul></div><div><div>
Preferred</div></div><div><ul><li><div>
Direct experience with Tessitura as an administrator or advanced power user.</div></li></ul></div></div><div><div><ul><li><div>
Experience managing integrations, batch workflows, or API-based processes.</div></li></ul></div><div><ul><li><div>
Experience with data-governance or access-control practices.</div></li></ul></div><div><ul><li><div>
Familiarity with version-control workflows or structured change-management practices.</div></li></ul></div><div></div><div><div>
Skills and Knowledge:</div></div><div><ul><li><div>
Strong understanding of CRM data structures and configuration patterns.</div></li></ul></div><div><ul><li><div>
Ability to develop and test configuration changes, integrations, and workflow logic methodically.</div></li></ul></div><div><ul><li><div>
Knowledge of data integrity practices, deduplication logic, and data-tagging schemes for analytics.</div></li></ul></div><div><ul><li><div>
Ability to evaluate proposed system changes and articulate impacts clearly.</div></li></ul></div><div><ul><li><div>
Ability to clearly explain technical decisions and restate business needs.</div></li></ul></div><div><ul><li><div>
Ability to translate technical concepts into accessible language for non-technical users.</div></li></ul></div><div><ul><li><div>
Strong analytical reasoning and structured problem-solving skills.</div></li></ul></div><div></div><div><div><br>
Working Conditions and Physical Requirements:</div></div><div><div>
This job operates in a professional office environment. The employee may be exposed to various components of an office environment, such as fluorescent lighting, pollen, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures, and office noise. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. <i>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></div></div><div><ul><li><div>
Normal work week is Monday-Friday, 8:45am-4:45pm. Available for occasional after-hours work related to infrastructure maintenance or emergency troubleshooting.</div></li></ul></div><div><ul><li><div>
Generally, normal office working conditions. The noise level in the work environment is usually quiet.</div></li></ul></div><div><ul><li><div>
Requires physical agility, with the ability to squat, twist, and bend as needed. Ability to lift and carry weights up to 20 lbs and pull carts loaded with up to 40lbs of equipment.</div></li></ul></div><div><ul><li><div>
Ability to work at a computer for an extended period, with accuracy.</div></li></ul></div><div><ul><li><div>
Willingness and capacity to work in an office environment at a workstation, and to come and go repeatedly throughout the day as is necessary, to perform various responsibilities.</div></li></ul></div><div><ul><li><div>
Capacity to communicate, in person, or using video, phone, or electronic communication methods, in a manner which can be understood by others.</div></li></ul></div></div><div></div><div>
Interested individuals should submit their cover letter and resume. Incomplete applications cannot be accepted. No phone calls please.</div><div></div><div>
The Folger is an Equal Opportunity Employer.</div></div><div></div>

CRM Administrator

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