seeking live

UpStream Global Services

We are seeking a customer-focused and technically skilled Remote Technical Support Representative to join our growing support team. In this role, you will serve as the first point of contact for customers and end users experiencing technical issues with hardware, software, applications, and account access. You will troubleshoot problems, provide timely resolutions, document support requests, and ensure an exceptional customer experience through professional communication and technical expertise. Key Responsibilities Provide first-level technical support via phone, email, live chat, and remote support tools. Diagnose, troubleshoot, and resolve hardware, software, network, and application issues. Assist users with account setup, password resets, software installations, and system configurations. Document customer interactions, troubleshooting steps, and resolutions in the ticketing system. Escalate complex technical issues to higher-level support teams when appropriate. Monitor support tickets to ensure timely follow-up and resolution. Educate users on system functionality, best practices, and self-service resources. Maintain knowledge of company products, services, and support procedures. Qualifications High school diploma or equivalent required. Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Strong troubleshooting and problem-solving abilities. Excellent verbal and written communication skills. Ability to explain technical concepts clearly to non-technical users. Reliable high-speed internet connection and a dedicated home office workspace. Experience using ticketing systems and remote support software is plus. Benefits Performance-based bonuses. Medical, dental, and vision insurance. 401(k) retirement plan with company matching. Paid Time Off (PTO), vacation, and company holidays. Paid sick leave. Paid training and comprehensive onboarding.

Technical Support Representative

Airport Express Shuttle, Inc.

Job Overview Job Title: Customer Service Representative Company: Airport Express Shuttle, Inc. Location: Remote (United States) Employment Type: Full-Time and Part-Time positions available Airport Express Shuttle, Inc. is seeking dedicated and personable Customer Service Representatives to join our remote team. As a leading provider of affordable and convenient airport shuttle services, we pride ourselves on offering a friendly and reliable experience for our passengers. In this role, you will be the first point of contact for our customers, playing a vital part in upholding our commitment to exceptional service. The ideal candidate will be an excellent communicator with a passion for helping people, ensuring every customer interaction is positive and efficient. Responsibilities * Respond promptly and professionally to customer enquiries via phone, email, and live chat. * Assist customers with booking new reservations, amending existing bookings, and processing cancellations. * Provide accurate and detailed information regarding our shuttle services, schedules, pricing, and policies. * Resolve customer issues, complaints, and queries with patience and empathy, aiming for first-contact resolution. * Liaise effectively with our drivers and dispatch team to coordinate pickups and resolve any logistical challenges. * Maintain precise and up-to-date records of customer interactions and transactions in our company database. * Proactively identify opportunities to improve the customer experience and communicate feedback to the management team. * Manage multiple tasks simultaneously in a fast-paced environment while maintaining a high standard of quality. Qualifications * Proven experience in a customer service or a client-facing role is essential. * Exceptional verbal and written communication skills with a professional and friendly telephone manner. * Strong problem-solving skills and the ability to think critically under pressure. * Excellent organisational and time-management abilities. * Proficiency in using computers, with confidence in navigating CRM systems and standard office software. * Must have a reliable high-speed internet connection and a quiet, dedicated home office space. * A self-motivated and disciplined approach to working independently in a remote environment. * Experience within the travel, transport, or hospitality industry is highly desirable but not required.

REMOTE Customer Service Representative - Part Time & Full Time (1)

Sid Harvey Industries

<div>Level of Contribution = Self
Job Description for: Driver/Warehouse &ndash; Branch Locations
Sid Harvey&rsquo;s an HVAC wholesale distributor of heating, cooling and refrigeration equipment and products is seeking a full-time Driver and Warehouse Associate for its Chicago, IL Location.
Summary:
Provide excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders. Use proper safety measures, especially when driving, loading and transporting products and equipment. Perform all job responsibilities in a safe, timely and efficient manner while representing Sid Harvey&rsquo;s in a professional manner.
Reports To:
Branch Manager
Essential Duties and Responsibilities:<ul><li>
Must be minimum age of 21 with 3 years of safe driving experience.</li><li>
Must have a valid driver&rsquo;s license issued by the state where you live</li><li>
Must be able to provide us or have us obtain an acceptable driving history record.</li><li>
Must adhere to the Sid Harvey Industries, Inc. Driving Safety Policy.</li><li>
Must be able to obtain a Medical Examiner&rsquo;s Certificate.</li><li>
Must be able to pass a Drug Test.</li><li>
Conduct self in a professional and ethical manner at all times. Treat external and internal customers and associates with courtesy and respect.</li><li>
Demonstrate knowledge of Sid Harvey products (i.e. Air Conditioning, Refrigeration and Heating) to meet customer&rsquo;s needs.</li><li>
Continuously update product knowledge through any available resources. Stay informed and educated as to product inventory and applicability. Know location of merchandise in warehouse.</li><li>
Accurately and safely load &amp; unload trucks as needed.</li><li>
Check in and put away material, verifying quantities and quality of received material. Maintain clear aisles and walkways. Ensure material is properly organized.</li><li>
Assist in maintaining appearance of branch as needed, straightening, cleaning counter area, warehouse, bathrooms, etc.</li><li>
Drive company vehicle to make customer deliveries and stock pick-ups, obeying traffic laws and safety procedures. Maintain appropriate licensing, credentials and acceptable driving record.</li><li>
Report back orders and/or material discrepancies.</li><li>
Report any positive/negative customer feedback to the Branch Manager along with any noticeable potential opportunities we are missing out on.</li><li>
Accurately perform cycle counts as required.</li><li>
Perform all duties in a safe manner, following all safety rules. Inform manager of any potentially hazardous conditions.</li><li>
Perform vehicle and/or forklift inspections as required.</li><li>
Assist in year-end physical inventories as requested.</li><li>
Perform other responsibilities as directed.</li></ul>
Abilities and Physical Requirements:
While performing the duties of this job, the employee is regularly required to stand; walk; carry and or reach. The employee is regularly required to lift up to 25 lbs. The employee is frequently required to lift up to 50 lbs. The employee is occasionally required to lift up to 100 lbs.
While performing the duties of this job, the employee is regularly required to talk or hear; read and identify numbers for accurate order filling and receiving of material, payment processing, etc. The employee is regularly required to apply sound reasoning and logic in performing daily tasks. The employee is required to be able to safely operate a forklift and or pallet jack. 
Benefits - In addition to highly competitive wages and a Bonus Program, full-time employees enjoy a very robust benefits package, including:<ul><li>Generous company contribution for the employee as well as qualified spouse and dependents insurance for: Medical, Dental, Vision, Life insurance and Long-term disability insurance.</li><li>Paid Vacation, Paid Holidays, Sick Time and Flex time.</li><li>401-K with partial company match.</li><li>Profit Sharing</li><li>Earn while you learn with free enrollment into the Blue Hawk University, the industry's premier online-based training academy, offering hundreds of beneficial courses for your general knowledge and continuing education.</li></ul></div>

Warehouse/Driver

Enterprise Mobility

<div><h3 class="jobSectionHeader">Overview</h3><div>
The Enterprise brand of Enterprise Mobility is seeking a responsible, dedicated person to join our team as a Full Time Lot Driver Attendant located at the Midway Airport located at 5150 W 55th Street, Chicago, IL 60638. The current pay for this position is $17.10 / hour.</div><div></div><div> 
The shift offered is 2:30pm - 11:00pm based on a 5 day workweek (40 hours week) and can included weekends (Friday, Saturday &amp; Sunday), and Holidays. Sunday's availability is required.</div><div></div> 
We offer a robust Benefits Package including, but not limited to:<ul><li>
Paid Time Off</li><li>
Health, Dental, Vision insurance; Life Insurance; Prescription coverage
</li><li>Employee discounts on car rentals, car purchases and much more!</li><li>
401(k) retirement plan with company match and profit sharing</li><li>
Educational Assistance (full time - 40+ hours only)</li></ul><div>
The lot driver is responsible for moving and positioning vehicles to various designated locations between our properties for servicing, transport and/or rental. A driver will perform all daily responsibilities with a focus on the needs to have vehicles ready for customers in accordance with our high-quality standards.</div><div></div><div> 
Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. This is a non-CDL, local driving position that offers you the chance to drive multiple new model cars.</div><div> 
</div><div>Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.</div><div> 
</div><div>Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.</div><h3 class="jobSectionHeader">
Responsibilities</h3><div>
Our Full Time Drivers are responsible for the transporting and shuttling of rental vehicles around and between our National/Alamo and Enterprise locations at our Airport location.</div> 
<div></div><ul><li>
Drive the vehicles from return location to cleaning/servicing location
</li><li>Drive serviced vehicles from cleaning location to ready line location and park for easy access by customers
</li><li>Move vehicles to different areas of the lot or facility as needed and directed by management</li><li>
Deliver vehicles to other Enterprise locations off Airport property as directed by management
</li><li>Ride with or follow drivers to drop off vehicle(s) or pick up vehicle(s)</li><li>
May need to communicate via 2-way radio or cellular phone</li><li>
Perform miscellaneous job-related duties as assigned</li></ul><div>
Equal Opportunity Employer/Disability/Veterans</div><h3 class="jobSectionHeader">
Qualifications</h3><ul><li><div>
Must be at least 18 years of age.</div></li><li><div>
Must have a valid driver's license with no more than 1 moving violation and/or at-fault accidents on driving record in the past 3 years</div></li><li><div>
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.</div></li><li>
Must have 12 consecutive months of work/organizational experience.</li><li>
Must live within 30 minutes of Midway Airport.</li><li>
Must be available to work 2:30pm-11:00pm, including weekends (Friday, Saturday and Sunday) and Holidays. Sunday is required.</li></ul></div>

Driver - Lot Attendant - Midway Airport - Full Time

Abbott

<div>Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You&rsquo;ll also have access to:<ul><li>
Career development with an international company where you can grow the career you dream of.</li><li>
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.</li><li>
An excellent retirement savings plan with high employer contribution</li><li>
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor&rsquo;s degree.</li><li>
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.</li><li>
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.</li></ul>
The Opportunity
Abbott Rapid Diagnostics - Infectious Disease has an exciting opportunity for a Senior Sales Specialist, Urgent Care for the Central region.
The Senior Specialist &ndash; Urgent Care will assume regional urgent care market responsibilities, meeting and exceeding assigned territory sales plans for targeted products by leveraging Abbott Rapid Diagnostic&rsquo;s value proposition. The Senior Specialist &ndash; Urgent Care will be responsible to analyze, profile, and develop strategic relationships with targeted urgent care accounts while partnering with distribution channel partners and internal Abbott divisions to prioritize and qualify customers in order to penetrate and close new business opportunities to achieve the financial goals for the business.
The primary responsibility of the Senior Specialist &ndash; Urgent Care is to enable market share growth of assigned products within defined top urgent care accounts. The Senior Specialist&ndash; Urgent Care is an expert in the selling process and will serve as the Abbott Rapid Diagnostic resource for urgent care strategy for distributors and customers, technical service, sales organization(s), marketing and corporate accounts. The Senior Specialist &ndash; Urgent Care will identify additional Abbott products for multiple Abbott Rapid Diagnostic business units. Product focus likely to be adapted and expanded.
What You&rsquo;ll Work On<ul><li>
Develop and execute strategic territory sales plans to drive new business, increase market penetration, and achieve or exceed revenue objectives within the urgent care market.</li><li>
Manage the full sales cycle using a consultative selling approach, including prospecting, presenting solutions, engaging key stakeholders, negotiating contracts, and closing business while leveraging Salesforce.com to track and advance opportunities.</li><li>
Build and maintain strong relationships with executive-level customers, key opinion leaders, distributors, and industry partners to drive customer retention, competitive conversions, and advocacy for Abbott products and solutions.</li><li>
Support distributors and internal sales teams through training, technical expertise, marketing initiatives, and collaborative sales activities to maximize market share and revenue growth.</li><li>
Promote Abbott's portfolio of diagnostic products, software, services, and cross-divisional solutions while identifying opportunities to expand adoption across assigned accounts.</li><li>
Monitor market trends, competitive activity, reimbursement changes, and regulatory requirements to identify growth opportunities and inform business strategy.</li><li>
Collaborate cross-functionally with operations, regulatory affairs, product development, technical services, and commercial teams to support customer needs, resolve issues, and ensure successful business execution.</li><li>
Maintain accurate forecasting, reporting, expense management, CRM documentation, and complaint escalation processes while ensuring compliance with corporate policies and quality standards.</li><li>
Represent Abbott at industry conferences, trade shows, distributor meetings, and customer events, with</li></ul>
Required Qualifications<ul><li>
BA/BS in sales, marketing, business management or related coursework</li><li>
Minimum 5 years sales experience with documented history of success.</li><li>
Additional training in laboratory product sales and the diagnostics industry.</li><li>
Demonstrated expertise in price &ndash; value contract negotiations.</li><li>
Thorough understanding of financial dynamics (pricing, profitability, contract management).</li><li>
Ability and flexibility to travel and work with customers throughout the assigned geographical territory ~70-75% both regional and some national to support business objectives and customer engagement.</li><li>
Valid Drivers License</li></ul>
Preferred Qualifications<ul><li>
Experience calling on Urgent Care Centers and distribution channel partners</li></ul><ul><li>Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.</li></ul>
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews. 
The base pay for this position is $78,000.00 &ndash; $156,000.00. In specific locations, the pay range may vary from the range posted.</div>

Senior Sales Specialist - Infectious Disease Diagnostics - Urgent Care -

Sarah's Circle

<div>Description:

Position Title: Rapid Rehousing Case Manager
Supervised By: Rapid Rehousing Program Manager
Status: Full Time, Non-exempt
Wage: $25.60 - 27.15/hr (approx. $50,000 - $53,000/year). If bilingual English/Spanish, employee is eligible for additional $1/hr. (approx. $1950/year) for providing Spanish translation services (must pass on-site language assessment).
*We offer staff free, on-the-clock clinical supervision hours towards LCSW certification. Participation is limited based on supervisor availability. Inquire if interested.*
Location: We are currently hiring for a hybrid position based at our Uptown location, with travel to off-site locations as needed. A reliable vehicle is required for the hybrid role. **Note: Hybrid Case Managers are required to work fully on-site for the first three months of employment**
Work Schedule: The typical work schedule is 9:00AM - 5:00PM, Monday - Friday. Occasional flexibility may be needed to accommodate client meetings during evenings or other non-standard hours.
About us: Sarah's Circle is a non-profit organization located in Uptown working to end homelessness for women in Chicago since 1979. We provide women a full continuum of services, including housing, life necessities, and supportive services, to help them permanently end their homelessness.
Summary
Rapid Rehousing (RRH) Case Managers provide intensive case management for clients placed in temporary apartments seeking permanent housing. Case Managers assist individuals with identifying barriers to housing stability and engage in goal planning that aims to link individuals to the resources and skills that they need in order to achieve long-term housing stability. This person is responsible for fostering a safe and trauma informed environment and must have experience working with mental illnesses and substance abuse disorders. Most importantly, case managers have a passion for working with individuals experiencing homelessness in our community. This position requires a significant amount of record-keeping and documentation of services which must be completed within a timely manner, including data entry in HMIS. Adequate transportation needed for travel to conduct home visits, inspections, move-ins, etc.
Responsibilities<ul><li>
Intensive Case Management: Conduct initial assessment and screening to all potential clients to determine eligibility.</li><li>
Service Planning: Utilize diversion skills to help those at risk of homelessness to identify immediate alternate housing arrangements, connecting them with needed resources, and identifying strengths and personal resources.</li><li>
Utilize all relevant resources (outside agencies, social support, budget assistance, etc.) to avoid eviction as much as possible.</li><li>
Assist clients as advocates for benefits, housing needs to include evictions, landlord negotiations and access to community resources.</li><li>
Coordinate access to services for clients with mental or physical health challenges, including accompaniment to appointments when necessary and facilitating connection to internal clinical services and external health providers.</li><li>
Assist in development of positive working relationships with other agencies serving those at risk of homelessness.</li><li>
Work with each client to develop and/or strengthen their Housing Stability Plan according to individual goals and objectives</li><li>
Maintain contact with all housing clients on a scheduled basis, appropriate to their particular status and needs</li><li>
Ensure that client interactions are person-centered, goal-focused and reflect each client&rsquo;s goal plan</li><li>
Build professional relationships with clients, providers, and community partners</li><li>
Provide clients training in the areas of personal hygiene, accessing community resources, medical adherence, household management or other needs as outlined in the client&rsquo;s goal plan</li><li>
Exercise patience, understanding, and concern for each client&rsquo;s well-being, safety, development, and enjoyment of life</li><li>
Make referrals to supportive services in our community as appropriate and support client in navigating this process</li><li>
Facilitate and assist with client move-in/out process</li><li>
Effectively use HUD tools and ensure compliance with data standards and record-keeping as required by HUD</li><li>
Perform annual re-certifications and inspections for each client and accurately update files as necessary. Perform regular recertifications and monthly inspections.</li><li>
Communicate effectively in oral and written forms with clients, coworkers, supervisor, and service providers in the community</li><li>
Receive referrals for individuals experiencing homelessness through the Expedited Housing Initiative
</li><li>Orient participants regarding the housing process and the rights and responsibilities of tenancy
</li><li>Assist the household in scheduling and travelling to appointments, unit viewings, and lease signing. Accompany the household for housing-related appointments/intakes as necessary</li><li>
Review and explain lease and other housing documents with household</li><li>
Assist households with applying or updating applications for subsidized housing such as senior housing as appropriate</li><li>
Develop rapport and positive working relationships with participants, including those who may be reluctant to engage
</li><li>Assist participants with accessing resources to meet immediate needs</li><li>
Collaborate with?housing providers?to learn what documents are needed to be housed and?help household obtain documents, as current conditions allow</li><li>
Utilize motivational interviewing and harm reduction strategies to support movement toward housing placement and to assist participants in resolving ambivalence about housing opportunities
</li><li>Attend and participate actively in all Accelerated Moving Events
</li><li>Ensure timely documentation of all client interaction and services and maintain accurate paperwork/reports</li><li>
Input accurate and complete data for all clients into HMIS and internal reports</li><li>
Ensure proper vouchering for participant rents</li></ul>
Other<ul><li>
Attend staff meetings, training, supervisory meetings, and Sarah&rsquo;s Circle events as instructed by supervisor</li><li>
Maintain current knowledge base by participating in educational or training opportunities, reading relevant publications, and maintaining professional networks</li><li>
Perform other duties, as assigned by supervisor</li></ul>
Competencies<ul><li>
Dependability: able to work independently, submits accurate documentation, and seeks guidance when needed.</li><li>
Teamwork: establishes collaborative relationships with staff and volunteers, provides leadership when appropriate</li><li>
Receptiveness: accepts feedback, takes ownership of responsibilities, and identifies areas of growth</li><li>
Interpersonal Skills: communicates clearly (both written and verbally), seeks solutions, and demonstrates flexibility</li><li>
Integrity: keeps sensitive information confidential and adheres to personnel policies</li><li>
Initiative: brings questions to supervisor and seeks opportunities for further development</li></ul>
Requirements:

Qualifications
Education &amp; Skills<ul><li>
Bachelor&rsquo;s degree in psychology, social work, or related social service field preferred</li><li>
Bilingual English/Spanish preferred</li></ul>
Job Experience &amp; Requirements<ul><li>
Experience working with individuals experiencing homelessness, severe mental illness, and/or individuals with a history of trauma required.</li><li>
Previous case management experience highly preferred, ideally within the homeless services sector</li></ul>
Additional Requirements<ul><li>
Possess or maintain reliable access to transportation for local travel to multiple sites (mileage reimbursement is provided). Vehicle must be operated with adequate Liability Insurance and valid driver&rsquo;s license.</li><li>
Must obtain live HMIS credentials within 45 calendar days of hire</li><li>
Sarah&rsquo;s Circle housing programs operate 24-hours a day, 7 days a week. This position requires occasional flexibility to meet with clients during evenings and weekends.</li><li>
Case managers deliver household items to clients which requires lifting boxes of up to approximately 40 pounds.</li><li>
Ability to perform physical activities that require considerable use of arms and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping and handling materials</li><li>
Follow Occupational Safety and Health Administration (OSHA) through administrative updates compliant with federal law</li></ul></div>

Rapid Rehousing Case Manager

iHeartMedia

<div>iHeartMedia 
Current employees and contingent workers click here to apply and search by the Job Posting Title. 
The audio revolution is here &ndash; and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month - a monthly audience that&rsquo;s twice the size of any other audio company &ndash; almost three times the size of the largest TV network &ndash; and almost 4 times the size of the largest ad-supported music streaming service. And we were just recognized as one of the Top Media Sales Organizations by The Myers Report!
In fact, iHeart has: More #1 rated markets than the next two largest radio companies combined;<ul><li>
We&rsquo;re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;</li><li>
iHeart is the home of many of the country&rsquo;s most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;</li><li>
We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;</li><li>
iHeartRadio is the #1 streaming radio digital service in America;</li><li>
Our social media footprint is 7 times larger than the next largest audio service; and</li><li>
We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we&rsquo;re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.</li></ul>
Because we reach almost every community in America, we&rsquo;re committed to providing a range of programming that reflects the diversity of the many communities we serve &ndash; and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.
Only one company in America has the #1 position in everything audio: iHeartMedia!
If you&rsquo;re excited about this role but don&rsquo;t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do! 
What We Need:
iHeartMedia is seeking a Manager, Digital Media Strategy &amp; Planning to power our sales organization and reinforce our position as the leader in digital audio. 
 
This role is central to shaping winning RFP responses across streaming, podcasting, display, and social - translating complex opportunities into clear, compelling media strategies. You&rsquo;ll own the development of smart, insight-driven plans, produce best-in-class submission materials, and confidently navigate evolving tools and systems. 
 
The ideal candidate is a strong cross-functional communicator who partners seamlessly with sales, manages workflows with precision, and leverages post-sale performance insights to continuously elevate pre-sale strategy and storytelling. 
What You'll Do:<ul><li>
Support the development of digital RFP strategies across streaming, podcasting, social, and experiential/event offerings, ensuring plans are thoughtfully constructed, insight-driven, and aligned with advertiser objectives.</li><li>
Create and manage all supporting RFP materials, including detailed Excel-based media plans, presentation decks, and custom documentation that clearly communicates strategy, value, and performance expectations.</li><li>
Leverage internal documentation and workflow systems to accurately assign RFP ownership, track progress, meet deadlines, and maintain visibility across multiple stakeholders.</li><li>
Partner closely with inventory and planning teams, utilizing internal inventory management systems to assess availability, pricing, and feasibility in support of strong, competitive RFP responses.</li><li>
Analyze post-sale performance data and campaign insights to identify learnings, optimize future recommendations, and continuously strengthen pre-sale strategy, planning, and storytelling.</li></ul> 
What You'll Need:<ul><li>
2 &ndash; 4 years experience</li><li>
Interest in media, technologies, and a desire to keep informed of new trends</li><li>
High level of accuracy and attention to detail</li><li>
Professional maturity, integrity, discipline and a positive attitude</li><li>
Excellent written communication and presentation skills</li><li>
Expert at PowerPoint and Excel</li><li>
Self-motivated work ethic with the ability to manage time effectively</li><li>
Creative problem solver that can quickly pinpoint client needs</li></ul> 
What You'll Bring:<ul><li>
Respect for others and a strong belief that others should do this in return</li><li>
Accountability for own work and desire to provide guidance to new team members</li><li>
Ability to contribute to several projects at the same time under a moderate level of direction</li><li>
Application of objective judgement, technical skills and prior experience to solve business problems</li><li>
Strong written and verbal communication skills, including a knack for explaining complex information in a straightforward manner</li><li>
Desire for continued knowledge sharing and learning</li><li>
Understanding of impact of own decisions</li></ul> 
Compensation: 
Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data. 
$61,600 - $77,000 
Location:
Chicago, IL: 233 N. Michigan Avenue, 30th Floor, 60601 
Position Type:
Regular 
Time Type:
Full time 
Pay Type:
Salaried 
Benefits:
iHeartMedia&rsquo;s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:<ul><li>
Employer sponsored medical, dental and vision with a variety of coverage options</li><li>
Company provided and supplemental life insurance</li><li>
Paid vacation and sick time</li><li>
Paid company holidays</li><li>
A Spirit day to encourage and allow our employees to more easily volunteer in their community</li><li>
A 401K plan</li><li>
Employee Assistance Program (EAP) at no cost &ndash; services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving</li><li>
A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!</li></ul> 
We are accepting applications for this role on an ongoing basis.
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Non-Compete will be required for certain positions and as allowed by law.
Our organization participates in E-Verify. Click here to learn about E-Verify.</div>

Manager, Digital Media Strategy & Planning

Explore 58+ Seeking live in Chicago this August. Find roles across top companies and apply now to boost your career.