administrative assistant ii, healthcare associates

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accounts payable specialist Jobs in Boston

accounts payable specialist

administrative assistant

administrative assistant ii, healthcare associates Jobs in Boston

administrative assistant ii, neurology Jobs in Boston

administrative assistant ii, neurology

senior administrative specialist

Central Boston Elder Services

<div><div><b>POSITION SUMMARY: </b>The Senior Program &amp; Operations Coordinator provides senior-level executive and operational support to the Chief Program Officer while supporting program operations. Reporting to the Chief Program Office (CPO), this role helps track program activities, organize information, support data reporting, and improve processes. The ideal candidate is detail-oriented, comfortable working with technology and data. The position operates in a fast-paced environment.</div><div></div><div><b><br>
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:</b></div><div><b>
CPO Support</b></div><div><ul><li>
Provide senior-level administrative and coordination support to the CPO, including calendar management, meeting preparation, prioritization, and follow up.</li><li>
Manage day-to-day administrative operations.</li><li>
Help the CPO track priorities and action items.</li><li>
Draft program updates and organize relevant information.</li><li>
Handle sensitive information with professionalism.</li></ul></div><div><b>
Program Operations</b></div><div><ul><li>
Track program tasks, timelines, and deliverables.</li><li>
Help organize program documents, tools, and standard procedures.</li><li>
Support coordination of new initiatives and program changes.</li><li>
Assist in identifying opportunities to streamline workflows using technology and data tools.</li></ul></div><div><b>
Data &amp; Reporting</b></div><div><ul><li>
Collect and clean basic program data</li><li>
Create simple reports, summaries, and charts to show progress.</li><li>
Help prepare dashboards and updates for leadership meetings.</li><li>
Assist with reports and documentation required by funders or audits.</li></ul></div><div><b>
Cross-Team Support</b></div><div><ul><li>
Communicate with programs, operations, and administrative staff to share updates and gather information.</li><li>
Prepare agendas, briefing materials, reports, dashboards, and internal communication for CPO.</li><li>
Support special projects that involve multiple teams.</li><li>
Engage in community outreach events when needed.</li><li>
Support organizational translations, restructuring, and change initiatives.</li></ul></div><div><b>
QUALIFICATIONS:</b></div><div><ul><li>
A minimum of 2-3 years of experience in executive support, program coordination, operations, or related roles</li><li>
Demonstrated experience supporting senior leadership in a fast-paced, high-demand environment.</li><li>
Strong technology skills; comfortable working with data and reports, spreadsheets, and systems.</li><li>
Proven ability to rapidly pivot between competing priorities with little or no advance notice (required)</li><li>
Exceptional organizational skills, discretion, and professionalism</li></ul></div><div></div><div><b><br>
EDUCATION, SKILLS, AND EXPERIENCE:</b></div><div><ul><li>
Bachelor&rsquo;s degree required.</li><li>
Master&rsquo;s degree preferred.</li><li>
Experience with SQL, business intelligence (BI) tools (e.g., Power BI, Tableau), or similar platforms</li><li>
Experience in nonprofit, healthcare, aging services, or other regulated environments</li></ul></div><div></div><div><b><br>
PHYSICAL REQUIREMENTS OF THE JOB:</b></div><div><ul><li>
Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.</li><li>
Ability to climb stairs.</li><li>
Ability to travel to the community to perform visits at consumers&rsquo; homes.</li><li>
Work requires regular standing, stooping, and bending.</li></ul></div></div><div></div>

Senior Program Operations Coordinator

Fidelity Investments

<div><h3 class="jobSectionHeader"><b>Job Description:</b></h3><h3 class="jobSectionHeader"><b>
Senior Executive Assistant</b></h3><p>
The Asset Management (AM) Senior Executive Assistant position in Fidelity&rsquo;s Asset Management (AM) division plays a vital role in the company's success. Individuals serving in these positions are part of a larger AM Compliance, Risk and Business Operations global administrative team and recognized by their colleagues as key members of our team. You will have the opportunity to work directly with and provide support to management at all levels of the company and frequently deal directly with customers and business partners as well.
</p><h3 class="jobSectionHeader"><b>The Role
</b></h3><p>Provide advanced and diverse administrative support within Asset Management. This support will include:
</p><ul><li><p>Provide all aspects of support (e.g., proactive calendar management, meeting coordination, trouble shooting of conflicts and potential obstacles, domestic and international travel planning and expense reporting) for multiple executives and investment professionals.
</p></li><li><p>Manage daily workflow of expected and unexpected requests and commitments to ensure accuracy, efficiency and timeliness.
</p></li><li><p>Communicate on behalf of at all levels both internally and externally.
</p></li><li><p>Develop and maintain working relationships across business units to facilitate efficiency and problem solving.
</p></li><li><p>Engage with team members to advance best practices and cross-train on new and existing tools.
</p></li></ul><h3 class="jobSectionHeader"><b>The Expertise and Skills You Bring</b><b>
</b></h3><ul><li><p>This position requires an experienced administrative assistant who demonstrates professionalism, maturity, enthusiasm, initiative and a high level of energy. 3+ years of executive administrative experience preferred.
</p></li><li><p>Strong organizational, time-management, prioritization and project management skills Ability to successfully build relationships and interact positively and effectively across multiple levels Excellent written and verbal communication skills Focus on accuracy and attention to detail.
</p></li><li><p>Collaboration, creativity, flexibility, and teamwork in scheduling meetings.
</p></li><li><p>Experience in managing sensitive and confidential information.
</p></li><li><p>Initiative and follow through to identify and resolve potential obstacles or conflicts and provide immediate resolution and/or alternatives.
</p></li><li><p>Strong Microsoft Outlook, Word, PowerPoint, Excel and MS Teams skills.
</p></li><li><p>A bachelor&rsquo;s degree strongly preferred or related work experience.
</p></li></ul><p><b>Note: Fidelity is not providing immigration sponsorship for this position
</b></p>The base salary range for this position is $60,000 - $92,000 per year.
<p>Placement in the range will vary based on job responsibilities and scope, geographic location, candidate&rsquo;s relevant experience, and other factors.</p><p>
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.<br>
</p><p><br>
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.</p><p>
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.</p><p>
Please be advised that Fidelity&rsquo;s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.</p><h3 class="jobSectionHeader"><b>
Certifications:</b></h3><h3 class="jobSectionHeader"><b>
Category:</b></h3>
Administration</div>

Senior Executive Assistant

Boston Symphony Orchestra

<div></div><div><div>Summary/Objective</div><div>
Job Description</div><div><div><div>
About the BSO</div></div><div><div>
Founded in 1881, the Boston Symphony Orchestra (BSO) is one of the premier orchestras in the world. The BSO is committed to bringing world class music and performances to the local and international communities. The key to our success has been our employees, from the musicians onstage to those behind the scenes.</div></div><div></div><div>
About the Role</div></div><div><div>
The primary duties of the Development Associate and Campaign Coordinator are to provide comprehensive administrative support to the Chief Development Officer (75%) and to support Campaign-related activities (25%).</div></div><div></div><div><div><br>
Key Responsibilities of the Role</div></div><div></div><div><div><br>
Administrative Support for the Chief Development Officer (75%)</div></div><div><div><ul><li><div>
Provide comprehensive administrative support to the Chief Development Officer, including calendar management, meeting and outreach coordination, travel arrangements, expense management, and document preparation.</div></li></ul></div><div><ul><li><div>
Manage and prioritize communications and constituent outreach for the CDO, ensuring timely responses and follow-up actions.</div></li></ul></div><div><ul><li><div>
Prepare and organize materials for meetings, presentations, and reports as needed by the CDO, including tracking and drafting agendas.</div></li></ul></div><div><ul><li><div>
Ensure timely preparation and delivery of briefings for donor meetings.</div></li></ul></div><div><ul><li><div>
Assist CDO in preparing for meetings with the CEO, the Chair of the Board of Trustees, and other internal/external meetings as needed, including arranging for research briefs, compiling agendas, and other information/materials as appropriate.</div></li></ul></div><div><ul><li><div>
Assist with the Philanthropy Committee of the Board as needed</div></li></ul></div><div><ul><li><div>
Play a leadership role in the weekly CEO/CDO Priorities meeting which manages donor outreach. Maintain tracking system and collaboration with key members in the department and in coordination with the Executive Office. With the CEO/CDO Priorities group, and in partnership with the Executive Office, coordinate and arrange donor travel trips for the CEO and CDO (New York, Florida, etc.)</div></li></ul></div><div><ul><li><div>
Draft correspondence for outreach emails.</div></li></ul></div><div><ul><li><div>
Oversee the CDO&rsquo;s signing of gift acknowledgment letters on a weekly basis.</div></li></ul></div><div><ul><li><div>
Manage all CDO expense submissions, tracking, and reporting.</div></li></ul></div></div><div></div><div><div><div><i><br>
Department Support</i></div></div><div><ul><li><div>
Staff and prepare agendas for weekly senior development meetings and monthly development department meetings.</div></li></ul></div><div><ul><li><div>
Work closely with the VP for Development and Campaign Planning to plan all aspects of senior development retreats (twice per year).</div></li></ul></div><div></div><div><div><br>
Support for Campaign (25%)</div></div><div></div><div><div><i><br>
Volunteer Support</i><i> </i><i>and Engagement</i></div></div><div><ul><li><div>
Assist the CDO and AVP of Individual Philanthropy in coordinating and supporting the activities of the Engagement Councils, including agenda setting, event logistics, prospect lists, and preparation of all meeting-related materials.</div></li></ul></div><div><ul><li><div>
Track all CDO donor meetings, uploading information into Tessitura.</div></li></ul></div><div><ul><li><div>
Support the donor portfolio management of leadership volunteers, including board members.</div></li></ul></div><div><ul><li><div>
Collaborate with Development events team and the individual gift officers to support and help manage event outreach.</div></li></ul></div><div></div><div><div><i><br>
Project Support</i></div></div></div><div><div><ul><li><div>
Collaborate with CDO, VP of Development and Campaign Planning, and AVP on various projects aimed to support Campaign.</div></li></ul></div><div><ul><li><div>
Conduct research, compile data, and prepare reports to support Campaign as needed.</div></li></ul></div><div></div><div><div><i><br>
General</i><i> </i><i>Administrative</i><i> </i><i>Duties</i></div></div><div><ul><li><div>
Maintain a high level of professionalism and confidentiality in all interactions with board members, staff, and external partners.</div></li></ul></div><div><ul><li><div>
Perform other administrative and operational duties as assigned to support the development and engagement goals of the BSO.</div></li></ul></div><div><ul><li><div>
Stock and replenish general office supplies, printer paper, and other supply orders upon request by colleagues.</div></li></ul></div><div><ul><li><div>
Reserve meeting spaces, manage calendar invites, coordinate catering, and other important tasks.</div></li></ul></div><div><ul><li><div>
Coordinating set up of staff meetings as needed.</div></li></ul></div><div><ul><li><div>
Staff development and board events upon request.</div></li></ul></div></div><div></div><div>
Required Education and Experience</div><div><div><div>
Qualifications</div></div><div><ul><li><div>
BS/BA or equivalent</div></li></ul></div></div><div><div><ul><li><div>
Prior experience as an Executive Assistant or equivalent is preferred (1-2 years).</div></li></ul></div><div><ul><li><div>
Prior development experience or equivalent required (1-2 years)</div></li></ul></div><div><ul><li><div>
Strong customer service skills, donor relations experience preferred.</div></li></ul></div><div><ul><li><div>
Strong writing and excellent proofreading skills</div></li></ul></div><div><ul><li><div>
Ability to be pro-active</div></li></ul></div><div><ul><li><div>
Superior organizational and project management skills, and ability to manage multiple tasks in a fast-paced environment</div></li></ul></div><div><ul><li><div>
Strong computers skills required, experience in CRMs preferred</div></li></ul></div><div><ul><li><div>
Exceptional attention to detail and an ability to handle confidential materials with discretion</div></li></ul></div><div><ul><li><div>
Sense of humor and overall flexibility important</div></li></ul></div><div><ul><li><div>
Willingness to work evening and weekends when needed</div></li></ul></div></div><div><div><ul><li><div>
Position requires significant time on the Tanglewood Campus in the Berkshires in the summer months</div></li></ul></div></div><div></div><div>
Salary Range: 66,000-78,500 USD</div><div></div><div><i>
The BSO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</i></div></div>

Development Associate and Campaign Coordinator

Beth Israel Lahey Health

Boston, MA &bull; Beth Israel Deaconess Medical Center &bull; Full-time &bull; Day
<br><div><p><b>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.</b></p>
<p></p>
<p>The Administrative Assistant III position will support the Hematology Oncology Department (Hematologic Malignancies &amp; Bone Marrow Transplant) at BIDMC in the Longwood area of Boston, MA.</p>
<p>
This is an on-site role, working Monday through Friday, first shift.</p>
<p></p>
<p><b>Job Description:</b></p>
<p>
Provides administrative support to physicians in their clinical, academic, research and leadership roles</p>
<p></p>
<p><b>Essential Responsibilities:
</b></p><ul><li><p>Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.</p>
</li>
<li><p>Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.</p>
</li>
<li><p>Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.</p>
</li>
<li><p>Maintains physician's administrative and clinical calendars. Types correspondence, manuscripts and documents that may require complex formatting. Composes routine correspondence. Transcribes letters and patient notes as needed for physicians and/or facilitates notes and letters in CCC system. Composes routine correspondence. Prepares and distributes materials for meetings and committees.</p>
</li>
<li><p>Actively assists and supports licensed practitioners by queuing prescriptions for renewal and performing the initial review of medication listings for accuracy in the electronic medical record (Web OMR).</p>
</li>
</ul><p><b>Required Qualifications:</b></p>
<ul>
<li><p>High School diploma or GED required. Associate's degree preferred.</p>
</li>
<li><p>3-5 years related work experience required.</p>
</li>
<li><p>Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.</p>
</li>
</ul><p><b>Competencies:</b></p>
<ul>
<li><p><b>Written Communications: </b>Ability to communicate clearly and effectively in written English with internal and external customers.</p>
</li>
<li><p><b>Oral Communications: </b>Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.</p>
</li>
<li><p><b>Knowledge: </b>Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.</p>
</li>
<li><p><b>Team Work: </b>Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.</p>
</li>
<li><p><b>Customer Service: </b>Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.</p>
</li>
</ul><p><b>Physical Nature of the Job:</b></p>
<ul>
<li><p>Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.</p></li></ul><br>
<p></p>
<p>
</p><p></p><p><b>Pay Range:
</b></p><p>$21.63 &ndash; $29.11</p>
<p>
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.</p>
<p></p>
<h2 class="jobSectionHeader"><b>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer/Veterans/Disabled</b></h2></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Job details</b></h3>
<ul><li><div><b>Employment:</b> Full-time</div></li>
<li><div><b>Hours/Week:</b> 40</div></li>
<li><div><b>Shift:</b> Day</div></li>
<li><div><b>Category:</b> Administrative / Executive Assistants</div></li>
<li><div><b>Pay Range:</b> $21.63 - $29.11</div></li>
<li><div><b>FLSA:</b> Non-Exempt</div></li>
<li><div><b>Req ID:</b> JR93125</div></li></ul></div>

Administrative Assistant III, Hematology Oncology

Boston, MA &bull; Beth Israel Deaconess Medical Center &bull; Full-time &bull; Day
<br><div><p><b>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.</b></p>
<p></p>
<p>The Administrative Assistant II position will support the Autonomic and Peripheral Nerve Dysfunction Division (a division of the Neurology Department) at BIDMC.</p>
<p>
This is an onsite role, working Monday through Friday, 8am-4:30pm or 8:30am-5pm.</p>
<p></p>
<p><b>Job Description:</b></p>
<p>
Provides administrative support to physicians in their clinical practice, academic and research roles.</p>
<p></p>
<p><b>Essential Responsibilities:
</b></p><ul><li><p>Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.</p>
</li>
<li><p>Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.</p>
</li>
<li><p>Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.</p>
</li>
<li><p>Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to protocol to billing staff. Reconciles collections at the end of the business day per established protocol.</p>
</li>
<li><p>Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or others documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports.</p>
</li>
<li><p>Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls.</p>
</li>
<li><p>Obtains authorization for radiologic exams as needed.</p>
</li>
<li><p>Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI.</p>
</li>
<li><p>Participates in and is responsible for special projects and process improvement initiatives as requested.</p>
</li>
</ul><p><b>Required Qualifications:</b></p>
<ul>
<li><p>High School diploma or GED required. Associate's degree preferred.</p>
</li>
<li><p>1-3 years related work experience required.</p>
</li>
<li><p>Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.</p>
</li>
</ul><p><b>Preferred Qualifications:</b></p>
<ul>
<li><p>Healthcare experience.</p>
</li>
</ul><p><b>Competencies:</b></p>
<ul>
<li><p><b>Written Communications: </b>Ability to communicate clearly and effectively in written English with internal and external customers.</p>
</li>
<li><p><b>Oral Communications: </b>Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.</p>
</li>
<li><p><b>Knowledge: </b>Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.</p>
</li>
<li><p><b>Team Work: </b>Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.</p>
</li>
<li><p><b>Customer Service: </b>Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.</p>
</li>
</ul><p><b>Physical Nature of the Job:</b></p>
<ul>
<li>Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.</li></ul><br>
<p></p>
<p></p>
<p><b>Pay Range:
</b></p><p>$21.00 &ndash; $28.26</p>
<p>
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.</p>
<p></p>
<h2 class="jobSectionHeader"><b>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer/Veterans/Disabled</b></h2></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Job details</b></h3>
<ul><li><div><b>Employment:</b> Full-time</div></li>
<li><div><b>Hours/Week:</b> 40</div></li>
<li><div><b>Shift:</b> Day</div></li>
<li><div><b>Category:</b> Administrative / Executive Assistants</div></li>
<li><div><b>Pay Range:</b> $21.00 - $28.26</div></li>
<li><div><b>FLSA:</b> Non-Exempt</div></li>
<li><div><b>Req ID:</b> JR91439</div></li></ul></div>

Administrative Assistant II, Neurology

Boston, MA &bull; Beth Israel Deaconess Medical Center &bull; Full-time &bull; Day
<br><div><p><b>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.</b></p>
<p></p>
<p>The Administrative Assistant II position will support the Healthcare Associates Department (Primary Care) at Beth Israel Deaconess Medical Center in the Longwood area of Boston, MA.</p>
<p>
This is an on-site role, working Monday through Friday, first shift,</p>
<p></p>
<p><b>Job Description:</b></p>
<p>
Provides administrative support to physicians in their clinical practice, academic and research roles</p>
<p>
<b>Essential Responsibilities:
</b></p><ul><li><p>Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.</p>
</li>
<li><p>Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.</p>
</li>
<li><p>Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.</p>
</li>
<li><p>Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to protocol to billing staff. Reconciles collections at the end of the business day per established protocol.</p>
</li>
<li><p>Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or others documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports.</p>
</li>
<li><p>Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls.</p>
</li>
<li><p>Obtains authorization for radiologic exams as needed.</p>
</li>
<li><p>Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI.</p>
</li>
<li><p>Participates in and is responsible for special projects and process improvement initiatives as requested.</p>
</li>
</ul><p><b>Required Qualifications:</b></p>
<ul>
<li><p>High School diploma or GED required. Associate's degree preferred.</p>
</li>
<li><p>1-3 years related work experience required.</p>
</li>
<li><p>Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.</p>
</li>
</ul><p><b>Preferred Qualifications:</b></p>
<ul>
<li><p>Healthcare experience.</p>
</li>
</ul><p><b>Competencies:</b></p>
<ul>
<li><p><b>Written Communications: </b>Ability to communicate clearly and effectively in written English with internal and external customers.</p>
</li>
<li><p><b>Oral Communications: </b>Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.</p>
</li>
<li><p><b>Knowledge: </b>Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.</p>
</li>
<li><p><b>Team Work: </b>Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.</p>
</li>
<li><p><b>Customer Service: </b>Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.</p>
</li>
</ul><p><b>Physical Nature of the Job:</b></p>
<ul>
<li>Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.</li></ul><br>
<p></p>
<p></p>
<p><b>Pay Range:
</b></p><p>$21.00 &ndash; $28.26</p>
<p>
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.</p>
<p></p>
<h2 class="jobSectionHeader"><b>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer/Veterans/Disabled</b></h2></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Job details</b></h3>
<ul><li><div><b>Employment:</b> Full-time</div></li>
<li><div><b>Hours/Week:</b> 40</div></li>
<li><div><b>Shift:</b> Day</div></li>
<li><div><b>Category:</b> Administrative / Executive Assistants</div></li>
<li><div><b>Pay Range:</b> $21.00 - $28.26</div></li>
<li><div><b>FLSA:</b> Non-Exempt</div></li>
<li><div><b>Req ID:</b> JR89463</div></li></ul></div>

Administrative Assistant II, Healthcare Associates

OnRamp

<div><h1 class="jobSectionHeader"><b>About OnRamp</b></h1><p>
OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors (we just raised our $15M Series A) and trusted by Fortune 15 companies, we&rsquo;re redefining how companies bring new customers online.</p><p>
OnRamp is expanding, recently opening an office just steps from South Station in Boston. As part of this expansion, we're looking for a Customer Support Specialist who wants to help build the future model of support. In this role, you will bring creative approaches to our customers and internal processes across Customer Success. Be a product expert, bring an AI first approach, expand the knowledge base, help our customers and our team take customer onboarding to the next level!</p><p>
As a Customer Support Specialist, you will be responsible for working directly with OnRamp customers. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, OnRamp. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.</p><p>
In this fast growing environment, career paths for successful Customer Support Specialists could include Senior Support Specialist, Customer Success Manager (CSM), Business Development Manager (BDR) or Sales Engineer (SE). Do you learn applications in depth and help others? This is a role that will allow you to show your expertise and grow with the company.</p><p>
In this role, you will:</p><ul><li><p>
Communicate with customers via phone and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries</p></li><li><p>
Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible</p></li><li><p>
Identify and diagnose software issues to fix and improve the product experience for our customers</p></li><li><p>
Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry</p></li><li><p>
Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through expanded use of our software</p></li><li><p>
Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall OnRamp experience in mind</p></li><li><p>
Collaborate within OnRamp (with teams such as Customer Success and Product) to retain and grow customers on our platform</p></li><li><p>
Be a thoughtful engine to improve our product by surfacing trends and ideas to the Product Management team</p></li><li><p>
Create and maintain help documents</p></li><li><p>
Manage internal processes and systems used to organize and deliver the post sales experience</p></li><li><p>
Be a role model and a trusted advisor by showcasing OnRamp values and a customer centric approach in every customer interaction</p></li></ul><p>
We are looking for people who:</p><ul><li><p>
Are fluent in English</p></li><li><p>
AI first approach, self-motivated, always curious, consistently eager to learn, with a growth mindset</p></li><li><p>
Are performance oriented and demonstrate a strong customer first mentality by consistently providing customers high quality service</p></li><li><p>
A curiosity for technical deep-diving and troubleshooting. We don&rsquo;t always have the answers right away, so you need to enjoy discovering them!</p></li><li><p>
Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer</p></li><li><p>
Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role</p></li><li><p>
Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support</p></li><li><p>
Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts</p></li><li><p>
Embody our customer first values and add to our company culture</p></li><li><p>
Comfortable with working across phone, email and zoom</p></li><li><p>
Comfortable with a hybrid work arrangement of 3 days in the office and up to 2 days remote. Occasional onsite, company meetings and events will require in person attendance for a particular or particular set of days</p></li><li><p>
Pylon, Pylon AI Bot, Fathom, Salesforce and HubSpot knowledge and willingness to learn more are a plus</p></li></ul><p>
Due to the high volume of applications, we request a short video (under 3 mins) submission from candidates for this position. This is an opportunity for the individual to illustrate their communications skills and their motivation towards the role.</p><p></p><h1 class="jobSectionHeader"><b>
Why OnRamp</b></h1><ul><li><p>
Work directly with enterprise and mid-market clients, including Fortune 15 companies</p></li><li><p>
Join a high-growth SaaS company that just raised its $15M Series A led by top investors</p></li><li><p>
Be part of a collaborative, ownership-driven culture</p></li><li><p>
Highly competitive cash compensation, equity, and benefits</p></li><li><p><b>
Boston-based, 3+ days a week in-office</b></p></li></ul><p></p><p>
OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don&rsquo;t hesitate to let us know.</p></div>

Customer Support Specialist

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