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senior customer service representative

RED CORAL SERVICES

We are seeking an experienced Senior Customer Support Executive to manage customer interactions for our USA-based apparel business. The ideal candidate will handle inbound and outbound customer calls, resolve returns and exchange requests, and provide accurate support regarding custom apparel orders. This role requires strong communication skills, leadership ability, and a deep understanding of apparel workflows.Key Responsibilities<ul><li>Handle high-volume inbound and outbound calls from USA customers professionally</li><li>Resolve customer issues related to orders, shipping, returns, refunds, and exchanges</li><li>Manage return merchandise authorization (RMA) processes end-to-end</li><li>Provide support for customized apparel orders (logos, embroidery, screen printing, sizing, colors)</li><li>Coordinate with production, warehouse, and logistics teams to resolve order discrepancies</li><li>Ensure SLA compliance and high customer satisfaction (CSAT)</li><li>Handle escalated customer complaints and provide effective resolutions</li><li>Maintain accurate records in CRM systems (Zendesk, Freshdesk, Salesforce, etc.)</li><li>Guide and mentor junior support representatives</li><li>Identify process gaps and suggest improvements to reduce returns and complaints</li><li>Follow USA customer service standards and compliance policies</li></ul>Required Skills &amp; Qualifications<ul><li>4+ years of experience in customer support, preferably in USA apparel or e-commerce</li><li>Strong spoken and written English with a neutral or American accent preferred</li><li>Hands-on experience handling calls, emails, and live chat</li><li>Solid understanding of apparel sizing, fabrics, printing methods, and customization workflows</li><li>Expertise in returns, refunds, and exchange handling for US customers</li><li>Familiarity with US shipping carriers (UPS, FedEx, USPS)</li><li>Experience using CRM and order management systems</li><li>Strong problem-solving and conflict-resolution skills</li><li>Ability to work independently during US time zones</li></ul>Preferred Qualifications<ul><li>Experience supporting custom apparel brands, promotional products, or print-on-demand businesses</li><li>Knowledge of Shopify, WooCommerce, or Magento platforms</li><li>Previous team lead or senior-level support role</li><li>Understanding of chargebacks and dispute handling</li></ul>Key Performance Indicators (KPIs)<ul><li>First Call Resolution (FCR)</li><li>Customer Satisfaction Score (CSAT)</li><li>Average Handle Time (AHT)</li><li>Return &amp; Refund Resolution Time</li><li>Escalation Rate</li></ul>Why Join Us?<ul><li>Work with a growing USA apparel brand</li><li>Competitive salary + performance bonuses</li><li>Professional growth and leadership opportunities</li><li>Collaborative and customer-focused environment</li></ul>Job Type: Full-timeWork Location: In person

Senior Customer Service Representative (AMAZON)

Ibex Pakistan

Join the Global Team at ibex Pakistan!Are you passionate about helping people and ready to build a career in customer service? ibex Pakistan is hiring energetic and driven individuals for the role of Global Customer Support Associate. If you thrive in a fast-paced environment and love connecting with people from around the world, this opportunity is for you!What You&rsquo;ll Be Doing<ul><li>Engage with international customers through calls and live chat</li><li>Deliver accurate, helpful information about products and services</li><li>Resolve customer concerns with confidence, empathy, and efficiency</li><li>Manage and update customer details in CRM systems</li><li>Achieve performance goals while maintaining top-quality service</li><li>Collaborate with internal teams to resolve complex queries</li><li>Create positive experiences that leave customers satisfied and valued</li></ul>What We&rsquo;re Looking For<ul><li>O/A Levels or a Bachelor&rsquo;s degree</li><li>Excellent English communication skills (spoken and written)</li><li>A proactive mindset and ability to work independently</li><li>Strong problem-solving skills and adaptability</li></ul>What&rsquo;s in It for You?<ul><li>Company-provided transport for convenience</li><li>Opportunity to secure permanent employment</li><li>Clear career growth pathways within a rapidly expanding organization</li><li>A vibrant, supportive, and professional work environment</li></ul>Step into a role where your voice matters, your growth is supported, and your career can go global with ibex PakistanJob Type: Full-timePay: From Rs100,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working night shifts (including late-night hours)? because nights shift are compulsory over here and we don't provide afternoon and morning shifts</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Language:<ul><li>fluent english (Required)</li></ul>Work Location: In person

US-Based Customer Service Representative

Avery Dennison

<div>Company Description 
About Avery Dennison
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com. 
Job Description 
ABOUT YOUR ROLE
To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization.
YOUR RESPONSIBILITIES WILL INCLUDE:<ul><li>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</li><li>
To timely respond to customer enquiries and requests via all modes of communication.</li><li>
To handle customer complaints according to the Company procedures and service standard.</li><li>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</li><li>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</li><li>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</li><li>
To check the customer order information.</li><li>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</li><li>
To Coordinate with GPD for the new item setup.</li><li>
To Coordinate with finance for new customer account setup along with form and necessary documents.</li><li>
To check the data and release in the system as per customer order forms.</li><li>
To coordinate with the customers in case of data issues like non availability or incorrect.</li><li>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</li><li>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</li><li>
To share the daily dispatch details with the customers.</li><li>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</li><li>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</li><li>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</li></ul> 
Qualifications 
The Customer Services Officer will have experience as a customer relations professional, working across business and geographical boundaries for a publicly traded company. Background/experience in customer relations is a plus. He/she must be able to meet the following criteria:<ul><li>
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</li><li>
Active Listening and Communication skills</li><li>
Empathy and Patience</li><li>
Responsiveness</li><li>
Emotional Intelligence</li><li>
Integrity</li><li>
Analytical skills</li><li>
Grip on Google tools</li><li>
Decision Making skills</li><li>
Time Management</li></ul> 

Additional Information 
AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div>

Senior Customer Service Officer

<div>
 
 
 About Avery Dennison
 
 
 
 
 
 Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 ABOUT YOUR ROLE
 
 
 
 
 
 To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization.
 
 
 
 
 
 YOUR RESPONSIBILITIES WILL INCLUDE:
 
 
 
 
 <ul>
 <li>
 To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.
 </li>
 <li>
 To timely respond to customer enquiries and requests via all modes of communication.
 </li>
 <li>
 To handle customer complaints according to the Company procedures and service standard.
 </li>
 <li>
 To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.
 </li>
 <li>
 To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).
 </li>
 <li>
 To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.
 </li>
 <li>
 To check the customer order information.
 </li>
 <li>
 To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.
 </li>
 <li>
 To Coordinate with GPD for the new item setup.
 </li>
 <li>
 To Coordinate with finance for new customer account setup along with form and necessary documents.
 </li>
 <li>
 To check the data and release in the system as per customer order forms.
 </li>
 <li>
 To coordinate with the customers in case of data issues like non availability or incorrect.
 </li>
 <li>
 To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.
 </li>
 <li>
 To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.
 </li>
 <li>
 To share the daily dispatch details with the customers.
 </li>
 <li>
 To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).
 </li>
 <li>
 Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.
 </li>
 <li>
 Ensure to follow the SOPs and Business Rules related to the Customer Services Department.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 The Customer Services Officer will have experience as a customer relations professional, working across business and geographical boundaries for a publicly traded company. Background/experience in customer relations is a plus. He/she must be able to meet the following criteria:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry
 </li>
 <li>
 Active Listening and Communication skills
 </li>
 <li>
 Empathy and Patience
 </li>
 <li>
 Responsiveness
 </li>
 <li>
 Emotional Intelligence
 </li>
 <li>
 Integrity
 </li>
 <li>
 Analytical skills
 </li>
 <li>
 Grip on Google tools
 </li>
 <li>
 Decision Making skills
 </li>
 <li>
 Time Management
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER
 
 
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
 
 
 
</div>

Experts Communication

Experts Communication is looking for experienced, fluent, and Senior Call Center Agents on the night shift.Note: Candidate must be fluent in English and nearby candidates are encouraged to apply.Location: North Nazimabad Block A, Karachi.Walk-in Interviews: Monday to Friday.Interview Timing: (8 pm-11 pm)Shift timing: 07:00 pm to 4:00 amOnly 5 working days Sat/Sun off.Able to work for night shift.Benefits:Basic salary 50k to 60kAttendance AllowanceUncapped commissionGrowth opportunities (Every 4 Months)Company-paid dinners every month etc.Quarterly picnicAnnual DinnerYou can share your resume at ourWhatsApp number # 03177770002 or hr@expertscommunication.netJob Type: Full-timePay: Up to Rs40,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you comfortable with on-site work?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Senior International Call Center Agent

Sowears

About the RoleWe are seeking a professional and experienced Customer Service Representative (CSR) to join our team. You will be the first point of contact for our customers, handling communication via email, WhatsApp, and phone calls. As most interactions are written, strong English communication skills are essential. You will also manage complaints, inquiries, and order-related issues while representing our brand professionally.Key Responsibilities<ul><li>Respond to customer queries via email, WhatsApp, and calls</li><li>Handle order status, product inquiries, returns, exchanges, and complaints</li><li>Maintain accurate customer records in CRM</li><li>Coordinate with fulfillment and logistics teams to resolve order issues</li><li>Ensure proper follow-ups until issues are fully resolved</li><li>Manage multiple conversations simultaneously while maintaining professionalism.</li></ul>Requirements<ul><li>3&ndash;4 years of customer service experience (E-commerce preferred)</li><li>Typing speed: 50+ WPM</li><li>Excellent written and spoken English</li><li>O/A Level educational background preferred.</li><li>Strong problem-solving and conflict-handling skills</li><li>Calm, responsible, and professional attitude</li><li>Familiarity with Shopify, Zendesk, or similar platforms is a plus</li><li>Immediate joining preferred.</li></ul>Who We&rsquo;re Looking ForWe want a mature, dependable, and proactive individual who can handle customer pressure without constant supervision.Note: This is a mid-level position, not a senior or managerial role. Please apply only if your experience matches this level.Location: NazimabadS.I.T.E Area, Karachi Job Type: Full-Time (On-Site) Working Days: Monday to Saturday (Monday&ndash;Friday On-Site | Saturday Work From Home) Timings: 9:00 AM &ndash; 6:00 PMJob Type: Full-timeApplication Question(s):<ul><li>Do you possess 3&ndash;4 years of customer service experience, preferably in E-commerce? </li><li>Do you maintain a typing speed of at least 50 words per minute?</li><li>Do you handle customer communication professionally in written and spoken English?</li><li>Do you have experience handling order inquiries, returns, exchanges, and customer complaints?</li><li>What is your Current Salary Package?</li><li>What is your Expected Salary Package?</li><li>We are looking for someone who can join us immediately. Can you join Immediately?</li></ul>Work Location: In person

Customer Support Representative

Icon Global Pvt. Limited

Customer Service Representative (CSR)ICON GLOBAL PRIVATE LIMITED DHA Phase 2 Extension Full-Time | Onsite Shift: 6:00 PM &ndash; 3:00 AM Working Days: Monday to FridayJob SummaryICON GLOBAL PRIVATE LIMITED is looking for an experienced and customer-focused Customer Service Representative (CSR) to manage inbound and outbound calls, respond to customer queries via calls and chats, and ensure excellent customer satisfaction. The ideal candidate must have strong English communication skills and prior experience in customer service.Key Responsibilities<ul><li>Handle inbound and outbound customer calls</li><li>Respond to customer queries via calls and live chat</li><li>Manage order-based customer inquiries and provide updates</li><li>Resolve customer concerns professionally and efficiently</li><li>Maintain and update customer information in the CRM system</li><li>Ensure high levels of customer satisfaction</li></ul>Requirements<ul><li>2&ndash;3 years of experience in customer service</li><li>Excellent verbal and written English communication skills</li><li>Strong customer handling and problem-solving skills</li><li>Ability to work in a fast-paced environment</li><li>Willingness to work night shift (6:00 PM &ndash; 3:00 AM)</li><li>Experience with CRM systems (Zoho CRM preferred)</li></ul>Benefits<ul><li>Medical coverage</li><li>Paid leaves</li><li>Leave encashment</li><li>Provident fund</li><li>Annual bonus</li></ul>Job Type: Full-timeExperience:<ul><li>Customer Service: 3 years (Preferred)</li></ul>Language:<ul><li>ENGLISH fluently (Preferred)</li></ul>Work Location: In person

Customer Service Representative (CSR)

Explore 806+ Senior customer service representative in Karachi this March. Find roles across top companies and apply now to boost your career.

806 senior customer service representative jobs In Karachi

Senior Customer Service Representative (AMAZON)

US-Based Customer Service Representative

Senior Customer Service Officer

Senior Customer Service Officer

Senior International Call Center Agent

Customer Support Representative

Customer Service Representative (CSR)