customer service representative Jobs in Karachi

customer service representative

customer sales executive

customer service executive Jobs in Karachi

customer service executive

sales development representative Jobs in Karachi

sales development representative

sales representative

senior customer service representative

IBEX Global

Company Descriptionibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world&rsquo;s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.ibex leverages its diverse global team of over 35,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at talentibex.com and connect with us in the digital world.Role DescriptionThis is a full-time onsite role located in Kar&#257;chi for an International Customer Support Specialist. The International Customer Support Specialist will be responsible for providing multilingual customer service via phone, email, and chat to customers around the world, and is expected to troubleshoot and resolve issues relating to customer orders, billing, and shipping. The ideal candidate will possess great communication skills and the ability to multitask and prioritize.Qualifications<ul><li>Fluency in English</li><li>Experience in a customer support or service role is preferred</li><li>Strong verbal and written communication skills</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Effective problem-solving and decision-making skills</li></ul>Job Types: Full-time, Temporary, Contract, Fresher Contract length: 3 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

International Customer Service Representative

Avery Dennison

<div>
 
 Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 ABOUT YOUR ROLE
 
 
 
 
 
 
 To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization.
 
 
 
 
 
 
 
 
 YOUR RESPONSIBILITIES WILL INCLUDE:
 
 
 
 
 <ul>
 <li>
 
 
 To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.
 
 
 
 
 </li>
 <li>
 
 
 To timely respond to customer enquiries and requests via all modes of communication.
 
 
 
 
 </li>
 <li>
 
 
 To handle customer complaints according to the Company procedures and service standard.
 
 
 
 
 </li>
 <li>
 
 
 To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.
 
 
 
 
 </li>
 <li>
 
 
 To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).
 
 
 
 
 </li>
 <li>
 
 
 To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.
 
 
 
 
 </li>
 <li>
 
 
 To check the customer order information.
 
 
 
 
 </li>
 <li>
 
 
 To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.
 
 
 
 
 </li>
 <li>
 
 
 To Coordinate with GPD for the new item setup.
 
 
 
 
 </li>
 <li>
 
 
 To Coordinate with finance for new customer account setup along with form and necessary documents.
 
 
 
 
 </li>
 <li>
 
 
 To check the data and release in the system as per customer order forms.
 
 
 
 
 </li>
 <li>
 
 
 To coordinate with the customers in case of data issues like non availability or incorrect.
 
 
 
 
 </li>
 <li>
 
 
 To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.
 
 
 
 
 </li>
 <li>
 
 
 To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.
 
 
 
 
 </li>
 <li>
 
 
 To share the daily dispatch details with the customers.
 
 
 
 
 </li>
 <li>
 
 
 To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).
 
 
 
 
 </li>
 <li>
 
 
 Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.
 
 
 
 
 </li>
 <li>
 
 
 Ensure to follow the SOPs and Business Rules related to the Customer Services Department.
 
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 
 Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry
 
 
 
 
 </li>
 <li>
 
 
 Active Listening and Communication skills
 
 
 
 
 </li>
 <li>
 
 
 Empathy and Patience
 
 
 
 
 </li>
 <li>
 
 
 Responsiveness
 
 
 
 
 </li>
 <li>
 
 
 Emotional Intelligence
 
 
 
 
 </li>
 <li>
 
 
 Integrity
 
 
 
 
 </li>
 <li>
 
 
 Analytical skills
 
 
 
 
 </li>
 <li>
 
 
 Grip on Google tools
 
 
 
 
 </li>
 <li>
 
 
 Decision Making skills
 
 
 
 
 </li>
 <li>
 
 
 Time Management
 
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
 
 
 
</div>

Sr. Customer Service Officer

<div>Company Description 
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com. 
Job Description 
ABOUT YOUR ROLE
To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization. 
YOUR RESPONSIBILITIES WILL INCLUDE:<ul><li>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</li><li>
To timely respond to customer enquiries and requests via all modes of communication.</li><li>
To handle customer complaints according to the Company procedures and service standard.</li><li>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</li><li>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</li><li>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</li><li>
To check the customer order information.</li><li>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</li><li>
To Coordinate with GPD for the new item setup.</li><li>
To Coordinate with finance for new customer account setup along with form and necessary documents.</li><li>
To check the data and release in the system as per customer order forms.</li><li>
To coordinate with the customers in case of data issues like non availability or incorrect.</li><li>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</li><li>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</li><li>
To share the daily dispatch details with the customers.</li><li>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</li><li>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</li><li>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</li><li>
Active Listening and Communication skills</li><li>
Empathy and Patience</li><li>
Responsiveness</li><li>
Emotional Intelligence</li><li>
Integrity</li><li>
Analytical skills</li><li>
Grip on Google tools</li><li>
Decision Making skills</li><li>
Time Management</li></ul> 
Additional Information 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div>

National Foods Limited

<div>
 At National Foods Limited, we are on a journey of growth and on building our most valuable assets which include our brands, financial strength, global presence, and our unbridled commitment to becoming a truly sustainable and a renowned company in the world.
 
 
 
 Job Purpose
 
 
 
 Responsible for ensuring an efficient and accurate demand forecasting process, optimizing inventory levels, and driving superior customer service performance. This role plays a leading part in the Sales &amp; Operations Planning (S&amp;OP) process, aligning demand and supply plans to business objectives. By collaborating with cross-functional teams, the role ensures high forecast accuracy, service level excellence, and seamless order fulfillment, ultimately contributing to business growth, operational efficiency, working capital optimization and customer satisfaction. Aim is to devise and implement a strategy that facilitates cost-effective flow of stock from suppliers to customers.
 
 
 
 Principal Responsibilities
 
 
 
 <ul>
 <li>
 Lead Demand Planning and CS for local and international divisions in developing and maintaining accurate demand forecasts using historical data, market trends, and statistical models.
 </li>
 <li>
 Drive and own the entire monthly S&amp;OP cycle, including Forecast Reviews, Corporate Demand Review (CDR), and S&amp;OP meetings, aligning demand with business strategies.
 </li>
 <li>
 Contribute to Activity Planning Meeting (APM), Demand Supply Review (DSR), and SLOBs meetings by providing timely, accurate forecasting and demand insights.
 </li>
 <li>
 Balance inventory stock levels, replenishment lead times and resolution of past due inventory receipts on a monthly basis at warehouse level (including virtual warehouses), leveling opening inventory at all warehouse levels, whilst minimizing OOS situations
 </li>
 <li>
 Work closely with Sales, Marketing, and Finance teams to incorporate business intelligence into forecasts.
 </li>
 <li>
 Integrate long-term factors into demand planning, including NPDs (New Product developments), seasonality, and promotional calendars.
 </li>
 <li>
 Analyze key performance indicators (KPIs) such as forecast accuracy, bias, and demand variability, to set direction for ensure high levels of customer service by optimizing order fulfillment and on-time, in-full (OTIF) delivery performance.
 </li>
 <li>
 Utilize and enhance demand planning tools (e.g., SAP APO (Advance planning and optimization, IBP) for better forecasting accuracy.
 </li>
 <li>
 Recommend mitigating actions by developing what if scenarios to review upcoming out of stock situations arising due to supply or production constraints
 </li>
 <li>
 Review and monitor supply chain KPIs to conduct root cause analysis for supply chain issues/variances and perform corrective action plans to avoid reoccurrence
 </li>
 <li>
 Through regular check-ins with stakeholders, review, and monitor stock/sales graphical alert to all Stakeholders daily and handle Kaizen/improvement projects to achieve department policies and goals.
 </li>
 <li>
 Coordinate and ensure accuracy in master data with ABAP team for developing and maintaining all reports in SAP.
 </li>
 <li>
 Analyze the primary and secondary sales performance at SKU Level, versus forecasting and other supply chain processes for improvement actions required. Ensure that (Trade Operational Performance) TOP (S&amp;OP- Pre work sheet- Analysis) sheet for S&amp;OP are prepared and shared with relevant stakeholders &ndash; sales, marketing, finance, supply chain. These become basis for evaltuting and projecting performance at PNL level.
 </li>
 <li>
 Optimize inventory and contribute towards operational efficiency within the supply chain.
 </li>
 <li>
 Provide strategy and direction to procurement and warehousing for collaboration with and coordination of channel partners, including suppliers third party service providers and customers.
 </li>
 <li>
 Develop and implement demand and customer service policies, procedures and activities that maximize efficiency, reliability, timeliness and cost effectiveness.
 </li>
 <li>
 Partner with cross-functional leaders to align demand strategies with broader business objectives and financial plans.
 </li>
 <li>
 Assist the Head of IBP in planning, preparation and implementation of operational plans and budgets and implement value-added projects that are strategic to improving business targets and long-term growth.
 </li>
 <li>
 Provide leadership, coaching, and mentorship to the team, ensuring their professional growth.
 </li>
 <li>
 Establish a performance-driven culture, setting clear goals and fostering accountability within the supply planning team.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Demonstrated excellence in oral, written and electronic communications
 </li>
 <li>
 Exceptional stakeholder management skills and the ability to drive collaboration across functions.
 </li>
 <li>
 Solid analytical and problem-solving skills; ability to interpret large data sets and translate insights into action.
 </li>
 <li>
 Strong leadership and decision-making ability, fostering a high-performance culture within the team.
 </li>
 <li>
 Demonstrated leadership in driving continuous improvement and change management.
 </li>
 <li>
 Demand and Supply Reconciliation Within the S&amp;OP Process
 
 
 </li>
 </ul>
 
 Required Experience:
 
 10-12 years of total experience, with 7-10 years in a directly relevant role.
 
 
 
 Education:
 
 Bachelor's degree required; MBA preferred.
 
 
 National Foods Limited provides equal employment opportunity (EEO) to all persons regardless of age, color, origin, physical or mental disability, race, religion, creed, gender, marital status, status with regard to public assistance or any other characteristic protected by federal, state or local laws.
</div>

Senior Manager Demand Planning and Customer Services

The future power

Role DescriptionThis is a full-time, on-site role as Solar Sales Representative at The Future Power located in Karachi Division. The Senior Sales Representative will be responsible for building and maintaining client relationships, promoting The Future Power's services and offerings, negotiating and closing sales deals, and achieving sales targets. The Senior Sales Representative will also collaborate with cross-functional teams and work to continuously improve processes and strategies to meet business objectives.Qualifications<ul><li>&#65279;&#65279;Bachelor's degree or higher in Business Administration, Marketing, or a related field</li><li>&#65279;&#65279;Minimum of 2 years of proven sales experience in the renewable energy, technology, or related industries</li><li>&#65279;&#65279;Proven ability to meet or exceed sales targets and contribute to business growth</li><li>&#65279;&#65279;Excellent communication, interpersonal, and negotiation skills</li><li>&#65279;&#65279;Strong organizational and time management skills, with the ability to multitask and prioritize responsibilities effectively</li><li>&#65279;&#65279;Proficient in Microsoft Office and Customer Relationship Management (CRM) software</li><li>&#65279;&#65279;Ability to work independently and collaboratively in a team environment</li><li>&#65279;&#65279;Demonstrated ability to learn technical concepts and solutions, and apply that knowledge to educate and influence clients.</li></ul>Job Type: Full-timePay: From Rs45,000.00 per monthWork Location: In person

Sales representative

HSK Digitronix Technologies

Customer Service Representative (CSR)Salary: 30,000 &ndash; 40,000 per month + Daily Performance BonusesJob Overview:We are looking for a Customer Service Representative to handle international client interactions, resolve queries, and provide excellent customer support. Ideal candidates should be fluent in English, empathetic, and capable of maintaining professionalism during night shifts.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls and messages.</li><li>Provide accurate information about products and services.</li><li>Resolve client concerns promptly and efficiently.</li><li>Maintain call logs, reports, and client records.</li><li>Ensure customer satisfaction and contribute to team targets.</li></ul>Requirements:<ul><li>Excellent verbal and written English communication skills.</li><li>Prior experience in a call center or customer service role (preferred).</li><li>Strong problem-solving and listening skills.</li><li>Ability to work under pressure and manage time effectively.</li><li>Must be available for night shifts (6 PM &ndash; 3 AM).</li></ul>Perks &amp; Benefits:<ul><li>Competitive base salary: 25,000 &ndash; 35,000 per month.</li><li>Daily bonuses and incentives for performance.</li><li>Growth and promotion opportunities within the company.</li><li>Comfortable and professional work environment.</li><li>Office location: Gulshan-e-Iqbal, Karachi (Near Disco Bakery).</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Customer service representative

Hassaan Academy

Job Title: Customer Service Representative &ndash; Quran Teaching ServicesLocation: Korangi Job Type: Full-TimeAbout the Company:Hassaan Academy is a respected provider of Quran teaching services, committed to delivering high-quality religious education to students around the world. Our mission is to promote the understanding and recitation of the Quran through online and in-person teaching sessions. We are seeking a compassionate and dedicated Customer Service Representative to join our team and help us achieve our mission.Job Description:The Customer Service Representative will be the first point of contact for potential and current students and their families. This role requires excellent communication skills, patience, and a deep understanding of the services we provide. The ideal candidate will be empathetic, detail-oriented, and passionate about supporting students in their Quranic education journey.Key Responsibilities:<ul><li>Customer Support: Handle inquiries from prospective students and their families via phone, email, and chat, providing detailed information about our Quran teaching services.</li><li>Enrollment Assistance: Guide students and their families through the enrollment process, helping them select appropriate courses and scheduling classes.</li><li>Issue Resolution: Address and resolve any issues or concerns students or their families may have, ensuring a positive experience.</li><li>Follow-Up: Conduct follow-up communication with students to ensure satisfaction and address any ongoing needs or concerns.</li><li>Scheduling: Assist in coordinating class schedules between students and teachers, ensuring timely and efficient communication.</li><li>Feedback Collection: Collect feedback from students and families to help improve our services.</li><li>Record Keeping: Maintain accurate records of student interactions, enrollment details, and feedback in our customer management system.</li><li>Team Collaboration: Work closely with the teaching staff and management to ensure seamless service delivery and address any operational challenges.</li><li>Promotion: Inform potential customers about any special offers, promotions, or new courses available.</li></ul>Qualifications:<ul><li>Education: High school diploma or equivalent. A degree in Islamic Studies, Education, or a related field is a plus.</li><li>Experience: Previous experience in customer service, preferably in an educational or religious setting.</li><li>Skills:</li><li>Strong verbal and written communication skills.</li><li>Proficiency in using customer service software and CRM systems.</li><li>Ability to manage multiple tasks and prioritize effectively.</li><li>Empathy, patience, and a strong commitment to customer satisfaction.</li><li>Basic understanding of Quranic teachings and Islamic practices.</li><li>Language: Fluency in [Language(s)], with proficiency in Arabic being a strong advantage.</li></ul>Office Location: Main Road Korangi #02 HBL Building 2nd FloorJob Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per month

CSR for Quran Teaching services

Explore 1118+ Senior customer service representative in Karachi this November. Find roles across top companies and apply now to boost your career.

1118 senior customer service representative jobs IN Karachi

International Customer Service Representative

Sr. Customer Service Officer

Sr. Customer Service Officer

Senior Manager Demand Planning and Customer Services

Sales representative

Customer service representative

CSR for Quran Teaching services