customer service representative Jobs in Karachi

customer service representative

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customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer support representative Jobs in Karachi

customer support representative

customer support executive Jobs in Karachi

customer support executive

senior customer service representative

Cut Price Garment Store

Job Title: Jr. Customer Service RepresentativeJob Location: Mehmoodabad, KarachiJob Timing: Full-TimeWe are looking for a Jr. CSR to join our team. The ideal candidate should have communication skills, be customer-focused, and able to handle a high volume of customer inquiries and complaints.Responsibilities:<ul><li>Responding to customer inquiries via phone, email, or live chat in a timely and professional manner.</li><li>Providing accurate information about our products and services to customers.</li><li>Resolving customer complaints and issues to ensure customer satisfaction.</li><li>Managing returns and exchanges.</li></ul>Requirements:<ul><li>Education: Minimum Intermediate</li><li>Basic communication skills in English and Urdu, both verbal and written.</li><li>Basic computer skills.</li><li>Relevant industry experience is preferable.</li></ul>We encourage male candidates residing in Mehmoodabad or nearby areas, including PECHS, or Azam Town to apply.Job Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

Jr. Customer Service Representative

Renexus Resources

Customer Experience Associate &ndash; International MarketsLocation: Gulshan-e-Iqbal, Karachi (On-site) Employment Type: Full-Time Shift Options:<ul><li>Day Shift: 1:00 PM &ndash; 9:00 PM</li><li>Night Shift: 6:00 PM &ndash; 3:00 AM</li></ul>About the OpportunityRenexus Resource Group is seeking a motivated and personable Customer Experience Associate to join our global support division in Karachi. This is an excellent opportunity for ambitious individuals who excel in communication, problem-solving, and relationship management. Whether you&rsquo;re a fresh graduate eager to launch your career or a seasoned professional looking to expand your international exposure, this role offers a rewarding and growth-oriented environment.Key ResponsibilitiesAs a representative of Renexus on the international stage, you will ensure every client interaction upholds our standards of quality and professionalism. Your day-to-day responsibilities will include:<ul><li>Client Communication: Manage and resolve inbound customer inquiries through phone, email, and live chat with clarity, efficiency, and empathy.</li><li>Issue Resolution: Take ownership of customer issues from start to finish&mdash;investigating, troubleshooting, and providing timely, effective solutions.</li><li>Cross-Functional Collaboration: Coordinate with internal teams to ensure client concerns are addressed promptly and accurately.</li><li>CRM Management: Maintain precise and up-to-date records of client interactions and follow-ups to ensure data accuracy and continuity.</li><li>Performance Excellence: Consistently meet or exceed service-level targets, including response time, quality, and resolution metrics.</li></ul>Ideal Candidate ProfileWe&rsquo;re looking for individuals who combine professionalism with a passion for delivering exceptional service. The ideal candidate will demonstrate:<ul><li>Outstanding Communication Skills: Excellent command of spoken and written English, with the ability to convey ideas clearly and confidently.</li><li>Tech-Savviness: Comfortable working with digital tools, CRMs, and web-based platforms; quick to adapt to new technologies.</li><li>Proactive Mindset: Eager to learn, contribute, and grow within a fast-paced, international business environment.</li><li>Relevant Background: Prior customer service or client-facing experience is a plus, but not essential&mdash;comprehensive paid training is provided.</li></ul>What We OfferRenexus Resource Group believes in recognizing potential and rewarding performance. We provide:<ul><li>Competitive Base Salary: PKR 30,000 &ndash; 50,000 (commensurate with experience and skill).</li><li>Performance Incentives: Monthly performance bonuses with potential earnings exceeding PKR 50,000+.</li><li>Career Development: A structured growth pathway with opportunities for promotion into senior roles.</li><li>Supportive Culture: A collaborative, inclusive, and growth-driven workplace that values initiative and achievement.</li></ul>Join UsIf you&rsquo;re ready to play a key role in enhancing the global customer experience and build a lasting career with a progressive company, we&rsquo;d love to hear from you.Apply now and take your first step toward a future full of growth, learning, and success.Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

International Customer Service Representative

Mashreq

<div>
 
 Job Purpose
 
 
 
 
 
 
 As a Customer Care officer at Mashreq Pakistan, your primary responsibility is to oversee the efficient handling and resolution of customer complaints in compliance with regulatory standards and organizational policies. You will be engaging in investigating, addressing, and resolving customer grievances promptly and professionally, aiming to uphold the bank's reputation for excellent customer service while ensuring compliance with relevant laws and regulations. Additionally, you will identify systemic issues and implement corrective measures to enhance customer satisfaction and loyalty. Your role is pivotal in maintaining trust and confidence in the bank's services among its customers and stakeholders.
 
 
 
 
 Key result Areas
 
 
 
 
 
 <ol>
 <li>
 
 Efficient Complaint Handling:
 
 Ensure timely and effective resolution of customer complaints, meeting or exceeding predefined service level agreements (SLAs) to enhance customer satisfaction.
 </li>
 <li>
 
 Compliance Management:
 
 Ensure all complaint handling processes comply with regulatory requirements set forth by the State Bank of Pakistan (SBP) and other relevant authorities, minimizing the risk of non-compliance.
 </li>
 <li>
 
 Quality Assurance:
 
 Implement robust quality assurance mechanisms to review complaint resolutions, ensuring accuracy, fairness, and consistency while identifying opportunities for process improvements.
 </li>
 <li>
 
 Stakeholder Communication:
 
 Act as a liaison between the complaint&rsquo;s unit, other departments within the bank, and external stakeholders, facilitating effective communication and collaboration to address customer concerns efficiently.
 </li>
 <li>
 
 Data Analysis and Reporting:
 
 Analyse complaint data to identify trends, root causes, and areas for improvement, and prepare comprehensive reports and insights for senior management to support strategic decision-making.
 </li>
 <li>
 
 Continuous Improvement Initiatives:
 
 Proactively identify and implement initiatives to streamline complaint handling processes, enhance customer experience, and mitigate potential sources of complaints.
 </li>
 <li>
 
 Customer Feedback Management:
 
 Timely communicate customer feedback to the line for service improvements and prevent recurring complaints.
 </li>
 <li>
 
 Risk Management:
 
 Ensuring adherence to risk management policies and procedures.
 </li>
 </ol>
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 
 <ol>
 <li>
 
 Banking Regulations:
 
 Sound knowledge of banking regulations, guidelines, and directives issued by the State Bank of Pakistan (SBP) related to complaint handling, consumer protection, and customer rights.
 </li>
 <li>
 
 Banking Products and Services:
 
 Understanding of various banking products and services offered by the bank, including retail banking, corporate banking, loans, deposits, and electronic banking channels.
 </li>
 <li>
 
 Complaint Handling Processes:
 
 Familiarity with best practices, methodologies, and frameworks for complaint handling, including investigation techniques, root cause analysis, and resolution strategies.
 </li>
 <li>
 
 Legal and Compliance:
 
 Knowledge of legal principles, and consumer protection laws relevant to banking operations in Pakistan, with knowledge of dispute resolution mechanisms and ombudsman procedures.
 </li>
 <li>
 
 Data Analysis:
 
 Proficiency in data analysis tools and techniques to analyze complaint data, identify trends.
 </li>
 </ol>
 
 
</div>

Senior Officer - Customer Care Unit (Mashreq Digital Bank Pakistan)

IBEX Global

Company Descriptionibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world&rsquo;s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.ibex leverages its diverse global team of over 35,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at talentibex.com and connect with us in the digital world.Role DescriptionThis is a full-time onsite role located in Kar&#257;chi for an International Customer Support Specialist. The International Customer Support Specialist will be responsible for providing multilingual customer service via phone, email, and chat to customers around the world, and is expected to troubleshoot and resolve issues relating to customer orders, billing, and shipping. The ideal candidate will possess great communication skills and the ability to multitask and prioritize.Qualifications<ul><li>Fluency in English</li><li>Experience in a customer support or service role is preferred</li><li>Strong verbal and written communication skills</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Effective problem-solving and decision-making skills</li></ul>Job Types: Full-time, Temporary, Contract, Fresher Contract length: 3 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

Ibex

Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in Karachi Division. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing product and service information, and ensuring customer satisfaction. Day-to-day tasks include responding to customer calls and emails, troubleshooting problems, and escalating complex issues as needed. The role requires maintaining accurate records of customer interactions, coordinating with other departments, and following up on customer requests in a timely manner.Qualifications<ul><li>Excellent communication, interpersonal, and customer service skills.</li><li>Proficiency in problem-solving and troubleshooting.</li><li>Ability to handle high-volume customer interactions efficiently.</li><li>Experience with CRM systems and customer service software.</li><li>Strong organizational and multitasking abilities.</li><li>Ability to work in a team-oriented environment.</li><li>High school diploma or equivalent; college degree preferred.</li><li>Previous experience in a customer service role is a plus.</li></ul>Job Types: Full-time, Contract, Fresher Contract length: 3 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

International Customer Support Optimization

Closet Stores Pvt. Ltd. (Rental Botique)

Customer Service RepresentativeWe are looking for a Customer Service Representative to join our dynamic team! If you are passionate about providing excellent customer support and have experience in customer service, we want to hear from you. Join us for a fulfilling and rewarding career with excellent growth opportunities.Key Responsibilities:<ul><li>Answer customer queries and resolve issues efficiently through multiple platforms (Phone, Email, Chat).</li><li>Provide exceptional service and ensure high customer satisfaction at all times.</li><li>Handle inquiries and complaints with professionalism, patience, and understanding.</li><li>Assist customers with product information, billing, and troubleshooting.</li></ul>Monday to Saturday: 12:00 PM to 9:00 PM (9-hour shifts). Salary Rs 25000 per month and incentives Location Main Tariq roadShare your cv at 0333 1820755Job Type: Full-timePay: Rs25,000.00 per monthWork Location: In person

Customer Service Representative

Call Cafe

Call Cafe is currently looking for energetic and passionate Customer Service Representative. The Customer Service Representative will be responsible for ensuring customer satisfaction by promptly and efficiently responding to customer inquiries and concerns via phone.Location:fourtune tower 6th floor office 602 , shahrah e faisalResponsibilities:<ul><li>Communicate with customers via phone.</li><li>Provide knowledgeable answers to questions about products, pricing, and availability.</li><li>Collaborate with internal departments to meet customer needs.</li><li>Data entry in various platforms as required.</li></ul>Requirements:<ul><li>Fluency in English must</li><li>At least Intermediate level proficiency in English.</li><li>age must below 30.</li><li>6 months -1 years of customer service experience is desirable but not required.</li><li>Strong listening skills and the ability to multi-task.</li><li>must be graduated</li><li>Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.</li><li>Ability to work in a fast-paced environment and prioritize tasks.</li><li>Be able to work Night Shift</li></ul>Note: Freshers are encouraged to apply.Full-time in-house position Shift: Evening &amp; Nights 6 working days Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

International Inbound CSR

Explore 1053+ Senior customer service representative in Karachi this October. Find roles across top companies and apply now to boost your career.

1053 senior customer service representative jobs IN Karachi

Jr. Customer Service Representative

International Customer Service Representative

Senior Officer - Customer Care Unit (Mashreq Digital Bank Pakistan)

International Customer Service Representative

International Customer Support Optimization

Customer Service Representative

International Inbound CSR