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senior service engineer - scms

senior field service engineer

Eaton

<div>
 Want to make a real impact on the environment with a global company that is leading the way? Join us in creating energy-efficient solutions that drive meaningful change. We're not only a power management company; we're a team committed to sustainability, diversity, and innovation. Together, we turn ideas into action, and we
 
 Make What Matters Work
 
 .
 
 
 We are looking for a
 
 Field Service Engineer
 
 to work on (PD products like Switch gears, Electrical Panels, MV units etc&hellip;) and working as a
 
 Field Service Engineer
 
 on PQ products like as UPS's 1ph and 3ph units)
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Installation and commissioning of LV/MV switchgears, transformers, and UPS at customer sites
 </li>
 <li>
 Provide optimum service support for customers through phone, personal visits, etc.
 </li>
 <li>
 Generate service reports for customers after site visits
 </li>
 <li>
 Develop service-related trainings for field staff as well as customers
 </li>
 <li>
 Perform service activities according to company policies and safety standards
 </li>
 <li>
 Develop documentation for service-related issues and resolutions
 </li>
 <li>
 Investigate and troubleshoot product service issues
 </li>
 <li>
 Identify problems and record solutions for reference purposes
 </li>
 <li>
 Educate customer representatives about product usage and maintenance
 </li>
 <li>
 Stay updated on industry standards and technical service knowledge
 </li>
 <li>
 Address customer inquiries in a timely manner
 </li>
 <li>
 Coordinate with various teams to fix product issues
 </li>
 <li>
 Inform management on product service issues as observed through interaction with clients
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in electrical engineering (BSc) - preferred
 </li>
 <li>
 5+ years of experience in the Middle East market
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Expertise in testing and commissioning of switch gears, both low voltage (LV) and medium voltage (MV).
 </li>
 <li>
 Proficiency with transformers, service electricians, industrial electricians, and service technicians.
 </li>
 <li>
 Comfortable working with both 1-phase and 3-phase systems- have a strong understanding of these areas will not only help us meet our project goals but also maintain high standards of safety and reliability.
 </li>
 <li>
 Technical expertise required for the startup and commissioning of 3-phase UPS systems.
 </li>
 <li>
 Well-versed in battery backup and emergency supply protocols.
 </li>
 <li>
 Strong communication skills, customer focus, flexibility, and ability to work with different cultures.
 </li>
 <li>
 Able to follow instructions.
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Compensation and Benefits Package
 </li>
 <li>
 Permanent Contract in a fast-growing global company
 </li>
 <li>
 Challenging Projects in a dynamic, collaborative team
 </li>
 <li>
 Excellent Working Environment &ndash; safety and ethics are really important to us
 </li>
 <li>
 Eaton Business System offering various tools for management and people development
 </li>
 <li>
 Great Promotional Opportunities &ndash; Eaton encourages internal promotion whenever possible
 </li>
 <li>
 Culture &amp; Values &ndash; Eaton is more than the products we invent and produce; the way we do business is just as important. At Eaton, our values and culture define who we are &ndash; both individually and as an organization &ndash; and direct our activities every day.
 </li>
 <li>
 Inclusion &amp; Diversity &ndash; Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully.
 </li>
 <li>
 Learning &amp; Development &ndash; We invest in our employees for the long term, not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.
 </li>
 <li>
 Wellness &ndash; Wellness at Eaton is more than a program; it&rsquo;s about changing the environment by offering the right tools to help empower employees to make that happen.
 
 
 
 </li>
 </ul>
 We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
</div>

PQ/PD Field Service Engineer

Proterial

<div>Location:
Riyadh, Riyadh, Saudi Arabia
Job ID:
R0089984
Date Posted:
2025-09-17
Company Name:
HITACHI ENERGY LTD
Profession (Job Category):
Engineering &amp; Science
Job Schedule:
Full time
Remote:
No
Job Description:
The opportunity
We are seeking a motivated and enthusiastic Senior Service Engineer &ndash; SCMS to join our team. In this role, you will work independently in the Grid Automation field with lots of opportunities to hold technical discussions with customers and travel across the respective country.
As a responsible Senior Service Engineer overseeing the SLA Programs, Retrofit Upgradations, Extensions and Modifications of Substation Automation systems for assignments classified as medium or high complexity. Manage completion of all site activities efficiently, cost-effectively, and in accordance with contract specifications, quality standards, and safety requirements.
How you&rsquo;ll make an impact
<ul><li>Representing the Service Engineering function at project and customer meetings.
</li><li>Contributing to creation of the project execution philosophy and plan. Manages implementation of the project philosophy and plan.
</li><li>Supporting continuous improvement of project process and product and system design via provision of lessons learned feedback.
</li><li>Supporting Project Managers in issuing claims (new scope of work, cost impact, time impact, risk quantifications etc.)
</li><li>Managing implementation of changes in design and commissioning as per change management processes.
</li><li>Supporting tendering team to estimate efforts required for service engineering activities
</li><li>Collaborating with other teams to solve challenging problems.
</li><li>Creating work plans for work in own area of responsibility and proactively manages this work to deliver the agreed program on time, on quality and at targeted cost.
</li><li>Conducting risk and opportunity assessments in real time during execution of service engineering activities to ensure safe implementation of the project philosophy and identification of potential variation requests to support contract claims.
</li><li>Reporting early any contract/quality/program/cost issues to management, along with recommendations for resolution.
</li><li>Acting as the Hitachi Energy lead for service engineering activities on a project.
</li><li>Ensuring that Hitachi Energy is presented as a professional organization in all interactions with the customer. Interfaces with customers and external providers for approval of plant acceptance criteria, open issues closure and acceptance tests. Coordinates site activities focused on finalizing customer acceptance certification.
</li><li>Managing external organizations, providing Service Engineering team with equipment, systems or services (e.g. issues permit to work, providing guidance on health and safety requirements and work practices, acceptings complete work done).
</li><li>Actively developing and coaching colleagues. Cultivates a network of engineering colleagues both within and outside own business unit. It takes a lead role in developing function within own business unit gathering and sharing best practice.
</li><li>Following and providing feedback on standard processes and tools. Ensures implementation of agreed processes and procedures to ensure that all site activities comply with the required safety regulations and satisfy contractual requirements.
</li><li>Preparing project documentation such as Schedule, SAT, MoS, RA, Site Visit Reports, Incident Reports, RCA, etc in coordination with TL &amp; PM
</li><li>Preparing design documentation, HMI and database as per project requirements.
</li><li>Performing modification, extension and upgrade works including scheme checks, system power up, system integration, communication verification, database engineering and modifications, signal tests, implement cybersecurity controls, cybersecurity tests, SAT, energization checks, etc.
</li><li>Performing preventative and corrective maintenance works.
</li><li>Obtaining approvals from customers for Service Engineering activities on SCMS systems.
</li><li>Allowing and implementing safety rules on project sites according to regulations
</li><li>Proactive coordination and reporting to Service Engineering Team Leader.
</li><li>You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
</li><li>Living Hitachi Energy&rsquo;s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
</li></ul>Your background
<ul><li>A bachelor&rsquo;s degree in electrical or mechanical engineering.
</li><li>Knowledge of Substation Automation Systems and different communication protocols (i.e., IEC101, IEC104, IEC61850, LON, SPA, Modbus, etc.).
</li><li>In-depth product knowledge of both Hitachi Energy MicroSCADA and RTU systems and IEDs of various makes.
</li><li>Experience in MS Office, Visio, IET, ITT, PCM, MiCOM, Digsi, etc.
</li><li>Knowledge of control and interlocking logic in substations.
</li><li>Intermediate knowledge of OT cybersecurity requirements.
</li><li>6 to 10 years of experience as SCMS engineer with design and commissioning experience of related systems and products.
</li><li>Proficiency in both spoken &amp; written English is required.
</li></ul><h2 class="jobSectionHeader">Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
</h2><h2 class="jobSectionHeader">This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

Senior Service Engineer - SCMS

Hitachi Energy

<div>Description
The opportunity
We are seeking a motivated and enthusiastic Senior Service Engineer &ndash; SCMS to join our team. In this role, you will work independently in the Grid Automation field with lots of opportunities to hold technical discussions with customers and travel across the respective country.
As a responsible Senior Service Engineer overseeing the SLA Programs, Retrofit Upgradations, Extensions and Modifications of Substation Automation systems for assignments classified as medium or high complexity. Manage completion of all site activities efficiently, cost-effectively, and in accordance with contract specifications, quality standards, and safety requirements.
How you&rsquo;ll make an impact
<ul><li>Representing the Service Engineering function at project and customer meetings.</li><li>
Contributing to creation of the project execution philosophy and plan. Manages implementation of the project philosophy and plan.</li><li>
Supporting continuous improvement of project process and product and system design via provision of lessons learned feedback.</li><li>
Supporting Project Managers in issuing claims (new scope of work, cost impact, time impact, risk quantifications etc.)</li><li>
Managing implementation of changes in design and commissioning as per change management processes.</li><li>
Supporting tendering team to estimate efforts required for service engineering activities</li><li>
Collaborating with other teams to solve challenging problems.</li><li>
Creating work plans for work in own area of responsibility and proactively manages this work to deliver the agreed program on time, on quality and at targeted cost.</li><li>
Conducting risk and opportunity assessments in real time during execution of service engineering activities to ensure safe implementation of the project philosophy and identification of potential variation requests to support contract claims.</li><li>
Reporting early any contract/quality/program/cost issues to management, along with recommendations for resolution.</li><li>
Acting as the Hitachi Energy lead for service engineering activities on a project.</li><li>
Ensuring that Hitachi Energy is presented as a professional organization in all interactions with the customer. Interfaces with customers and external providers for approval of plant acceptance criteria, open issues closure and acceptance tests. Coordinates site activities focused on finalizing customer acceptance certification.</li><li>
Managing external organizations, providing Service Engineering team with equipment, systems or services (e.g. issues permit to work, providing guidance on health and safety requirements and work practices, acceptings complete work done).</li><li>
Actively developing and coaching colleagues. Cultivates a network of engineering colleagues both within and outside own business unit. It takes a lead role in developing function within own business unit gathering and sharing best practice.</li><li>
Following and providing feedback on standard processes and tools. Ensures implementation of agreed processes and procedures to ensure that all site activities comply with the required safety regulations and satisfy contractual requirements.</li><li>
Preparing project documentation such as Schedule, SAT, MoS, RA, Site Visit Reports, Incident Reports, RCA, etc in coordination with TL &amp; PM</li><li>
Preparing design documentation, HMI and database as per project requirements.</li><li>
Performing modification, extension and upgrade works including scheme checks, system power up, system integration, communication verification, database engineering and modifications, signal tests, implement cybersecurity controls, cybersecurity tests, SAT, energization checks, etc.</li><li>
Performing preventative and corrective maintenance works.</li><li>
Obtaining approvals from customers for Service Engineering activities on SCMS systems.</li><li>
Allowing and implementing safety rules on project sites according to regulations</li><li>
Proactive coordination and reporting to Service Engineering Team Leader.</li><li>
You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.</li><li>
Living Hitachi Energy&rsquo;s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li></ul>
Your background<ul><li>
A bachelor&rsquo;s degree in electrical or mechanical engineering.</li><li>
Knowledge of Substation Automation Systems and different communication protocols (i.e., IEC101, IEC104, IEC61850, LON, SPA, Modbus, etc.).</li><li>
In-depth product knowledge of both Hitachi Energy MicroSCADA and RTU systems and IEDs of various makes.</li><li>
Experience in MS Office, Visio, IET, ITT, PCM, MiCOM, Digsi, etc.</li><li>
Knowledge of control and interlocking logic in substations.</li><li>
Intermediate knowledge of OT cybersecurity requirements.</li><li>
6 to 10 years of experience as SCMS engineer with design and commissioning experience of related systems and products.</li><li>
Proficiency in both spoken &amp; written English is required.</li></ul><h2 class="jobSectionHeader">
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2 class="jobSectionHeader">
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

Advanced Construction Company - ACC

<div>
 
 Responsible for leading the on-site supervision phase, this individual will oversee inspections, testing, and material approvals. The supervision senior will ensure installations are done according to approved designs and will manage the specialist team handling site inspections.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 &bull; Establish the site organization and lines of authority.
 
 
 
 
 &bull;&nbsp;Be responsible for the conduct of the project.
 
 
 
 
 &bull;&nbsp;Take responsibility for all technical, contractual and financial matters relating to the delivery of the consultant&rsquo;s supervision duties.
 
 
 
 
 &bull; Establish standards and procedures in conformity with client requirements.
 
 
 
 
 &bull; Liaise daily with the client&rsquo;s Project management team.
 
 
 
 
 &bull;&nbsp;Manage the supervision team and monitor and supervise their performance and attendance
 
 
 
 
 &bull;&nbsp;Liaise with the Contractor.
 
 
 
 
 &bull;&nbsp;Attend and chair meetings.
 
 
 
 
 &bull;&nbsp;
 
 
 Prepare reports.
 
 
 
 
 &bull;&nbsp;
 
 
 Monitor progress of the works against the contractor&rsquo;s latest approved programme.
 
 
 
 
 &bull;&nbsp;
 
 
 Check and sign all correspondence.
 
 
 
 
 &bull;&nbsp;
 
 
 Sign off the contractor&rsquo;s interim payments following review by the SQS.
 
 
 
 
 &bull;&nbsp;
 
 
 Identify and initiate recruitment of site staff through standard process.
 
 
 
 
 &bull;&nbsp;
 
 
 Implement financial controls on the construction element of project.
 
 
 
 
 &bull;&nbsp;
 
 
 Identify training needs and provide or recommend external training.
 
 
 
 
 &bull;&nbsp;
 
 
 Set and maintain under review Company performance expectations.
 
 
 
 
 &bull;&nbsp;
 
 
 Maintain reasonable discipline, resolve poor performance issues.
 
 
 
 
 &bull;&nbsp;
 
 
 Provide pastoral care and encourage staff to develop their full potential.
 
 
 
 
 &bull;&nbsp;
 
 
 Identify and manage project construction risks.
 
 
 
 
 &bull;&nbsp;
 
 
 Advise the Project Manager on delays, cost and cost forecasts and progress.
 
 
 
 
 &bull;&nbsp;
 
 
 Ensure quality of supervision and of work completed by Contractor.
 
 
 
 
 &bull;&nbsp;
 
 
 Ensure implementation and maintenance of good records and documentation.
 
 
 
 
 &bull;&nbsp;
 
 
 Ensure preparation of quality, safety and environmental plans/procedures and that they are met.
 
 
 
 
 &bull;&nbsp;
 
 
 Co-ordinate backup support from Head Office staff and technical co-ordination with discipline heads.
 
 
 
 
 &bull;&nbsp;
 
 
 Continually seek to improve upon the service provided and to come up with innovative ideas.
 
 
 
 
 
 
 
 Requirements And Qualifications:
 
 
 
 
 &bull;&nbsp;
 
 
 Bachelor's degree in
 
 
 engineering
 
 
 from a recognized institution.
 
 
 
 
 &bull;&nbsp;
 
 
 Previous experience as a Site Engineer for residential projects.
 
 
 
 
 &bull;&nbsp;
 
 
 Minimum 10 years experience in similar Position,&nbsp;with thorough knowledge of FLS Design.
 
 
 
 
 &bull;&nbsp;
 
 
 Computer literacy and confidence using office and project management software, AutoCAD.
 
 
 
 
 &bull;&nbsp;
 
 
 Understanding of Health and Safety regulations.
 
 
 
 
 &bull;&nbsp;
 
 
 Understanding of current building regulation either local codes or international codes.&nbsp;
 
 
</div>

Site Supervision Senior Engineer - FLS Project

Rapiscan Systems

<div>
 
 Overview
 
 
 
 Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology&mdash;or multiple X-ray technologies&mdash;to address each customer&rsquo;s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence
 
 .
 
 
 
 
 Role Overview
 
 
 
 This role provides highly visible customer support through the performance of on-site service, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customers on administrative and technical matters for assigned projects. Interprets customer needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This position may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
 
 
 This role is to provide Cargo Vehicle Inspection (CVI) equipment field service engineering support to delivered cargo systems. [M60, P60, ZBV]
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Carrying out the basic repairs, and maintenance, as necessary elements of the cargo systems (CVI)
 </li>
 <li>
 Local POC for technical issues covering regional systems
 </li>
 <li>
 Performing general maintenance, fitting, Troubleshooting and fault finding on CVI systems &amp; subsystems.
 </li>
 <li>
 Support Mercedes vehicle service needs, Oil &amp; lubricant changes, Filters, etc.
 </li>
 <li>
 Organise scheduled maintenance and repairs of the cargo systems [M60 &amp; P60]
 </li>
 <li>
 Providing oral and written responses to requests for 3 rd line technical requests from the site of operations to either site engineers, customer reps
 </li>
 <li>
 Providing defect liability or post-acceptance support for CVI equipment.
 </li>
 <li>
 Completing technical documentation including service reports, engineering change requests &amp; inputting service data to a simple functional database.
 </li>
 <li>
 Responsible for ensuring that all issued equipment, including Vehicles, Spares, Consumables, Tools and/or Test equipment, are maintained in a suitable and safe condition.
 </li>
 <li>
 Deal respectfully, with customers, operators, and their related staff, in a manner sensitive to the cultural or language differences that may occur.
 </li>
 <li>
 Working in a safe manner, in accordance with issued H&amp;S instructions.
 </li>
 <li>
 Uphold the company&rsquo;s core values of Integrity, Innovation, Accountability, and Teamwork.
 </li>
 <li>
 Demonstrate behaviour consistent with the company&rsquo;s Code of Ethics and Conduct.
 </li>
 <li>
 It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.
 </li>
 <li>
 Duties may be modified or assigned at any time to meet the needs of the business.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience supporting a complex technical product, containing, Engine, drives, PLC, transmitters &amp; receivers, electrical systems, IT elements, electrical generators etc.
 </li>
 <li>
 Mercedes truck experience an advantage
 </li>
 <li>
 &lsquo;Can- do&rsquo; approach, with an ability to complete a task, sometimes with limited access to resources.
 </li>
 <li>
 Able to work with limited daily supervision
 </li>
 <li>
 Ability to communicate technical issues, clearly, both verbally, and in writing.
 </li>
 <li>
 BTEC, C&amp;G or HNC or similar qualification in an engineering discipline
 </li>
 <li>
 Knowledge of hydraulic, electrical, and electro/ mechanical system.
 </li>
 <li>
 Knowledge of IT Networking solutions, CCNP or Similar.
 </li>
 <li>
 Knowledge of integrated it systems including PLC, HV systems and/or radar .
 </li>
 </ul>
</div>

Field Service Engineer - Saudi

Beckman Coulter Diagnostics

<div>Discover Beckman Coulter Diagnostics
Curious about what lies within Beckman Coulter Diagnostics? Let&rsquo;s take a closer look.
For over 80 years, we&rsquo;ve been committed to advancing laboratory science to propel healthcare forward. Join a team where your voice matters, where you&rsquo;ll be supported, and where you can be your authentic self. We&rsquo;re building a culture that values the diverse backgrounds, experiences, and perspectives of all our associates.
Look again, and you&rsquo;ll find that we&rsquo;re dedicated to your growth, offering opportunities to build a meaningful career, innovate, and explore new ideas with the support you need to thrive.
As part of the Danaher family, Beckman Coulter Diagnostics is proud to work alongside six other Diagnostics Companies, collaborating to tackle the world&rsquo;s most pressing health challenges with cutting-edge diagnostic tools.
Field Service Engineers at Beckman Coulter Diagnostics provide exceptional customer service while installing and maintaining diagnostic instrumentation and systems in hospitals and stand-alone laboratories.
As an FSE, you will:<ul><li>
Offer frontline support by troubleshooting and resolving customer issues with technical expertise.</li><li>
Drive service revenue sales targets and ensure strong customer contract retention and warranty conversion rates.</li><li>
Apply critical thinking to resolve issues quickly and effectively, adhering to established procedures.</li><li>
Provide customer training and ensure systems perform optimally and deliver quality data.</li></ul>
Key Responsibilities:<ul><li>
Lead assigned customer engagements, performing troubleshooting, installation, validation, maintenance, and repairs on designated equipment with minimal supervision.</li><li>
Deliver outstanding customer service, including technical training on our products.</li><li>
Complete Preventative Maintenance and Field Modification Instructions accurately and on time.</li><li>
Travel within your district territory, experiencing diverse environments where our instrumentation is utilized.</li><li>
Document and report repairs and product failures promptly.</li><li>
Stay up-to-date with administrative tasks such as maintaining service logs, ordering parts, and managing cycle times.</li><li>
Contribute to the development of preventive maintenance procedures.</li><li>
Focus on customer satisfaction, enhancing relationships to become a trusted partner in their business.</li><li>
Ensure compliance with company policies, including background checks and drug tests.</li><li>
Demonstrate strong time management, organizational, communication, and customer service skills.</li></ul>
Qualifications:<ul><li>
Bachelor&rsquo;s degree preferred.</li><li>
3+ years of experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.</li><li>
Experience working with both internal teams and external customers.</li></ul>
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.</div>

Field Service Engineer

ServiceNow

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
The Senior Technical Consultant for CRM &amp; Industry Workflows is a technical responsible for guiding clients through the implementation of ServiceNow&rsquo;s Customer Service Management (CSM), Field Service Management (FSM)
This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in field service management, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.
Key Responsibilities
Project Delivery<ul><li>
Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.</li><li>
Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and FSM implementations.</li><li>
Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.</li><li>
Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.</li><li>
Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more.</li><li>
Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.</li><li>
Mentor and guide developers and consultants on best practices in technical design and field service management workflows.</li></ul> 
Pre-Sales Support<ul><li>
Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on CSM/FSM.</li><li>
Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in field service management.</li></ul> 
Product Collaboration<ul><li>
Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.</li><li>
Participate in go-to-market strategies for new service offerings, ensuring alignment with field service management trends and customer needs.</li></ul> 
Qualifications 
In order to be successful in this role, we need someone who has:
Experience:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI&rsquo;s potential impact on the function or industry.</li><li>
A minimum of 8 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps</li></ul>
Customer Service Management Expertise: Proven track record in designing and implementing CSM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.
Industry: Financial Services
Domains: Customer Service Management, Field Service Management
Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in field service contexts.
Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within TSOM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
Certifications: Must hold or be able to achieve within the first 90 days ServiceNow certifications for Customer Service Management and Field Service Management Implementation Specialist, and Certified Technical Architect within the first year.
Languages: Fluency in Arabic and English essential
Required Certifications
Mandatory:<ul><li>
Certified System Administrator</li><li>
Certified Implementation Specialist &ndash; CSM, FSM (within 90 days)</li><li>
Certified Technical Architect (within first year)</li></ul>
When not having ServiceNow experience, then similar certification and experience for example with Salesforce:<ul><li>
Salesforce Service Cloud Consultant</li><li>
Salesforce CTA</li><li>
Salesforce Field Service Lightning</li></ul>
This role is ideal for a technical expert passionate about driving field service transformation and customer service excellence through innovative ServiceNow solutions. 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2024 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Principal Technical Consultant - CRM & Industry Workflows

Explore 1981+ Senior field service engineer in Riyadh this October. Find roles across top companies and apply now to boost your career.

1981 senior field service engineer jobs IN Riyadh

PQ/PD Field Service Engineer

Senior Service Engineer - SCMS

Senior Service Engineer - SCMS

Site Supervision Senior Engineer - FLS Project

Field Service Engineer - Saudi

Field Service Engineer

Principal Technical Consultant - CRM & Industry Workflows