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business strategy and operations analyst ii

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senior operations analyst

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As a Services Operations Analyst, you will play a key role in supporting operational excellence across our services organization. This role focuses on analyzing data, improving order and service delivery processes, managing internal and client-facing reports, and enhancing operational workflows. You will contribute to customer satisfaction and operational efficiency by providing data-driven insights, tracking performance against SLAs, and supporting cross-functional collaboration.
 
 
 
 What You&rsquo;ll Do As a Services Operations Analyst
 
 
 
 Employees employed in the role of Services Operations Analyst shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 Key Responsibilities
 
 
 
 Operations &amp; Order Management
 
 
 <ul>
 <li>
 Analyze and process service orders and quotes accurately and in a timely manner.
 </li>
 <li>
 Monitor open orders and ensure follow-up for timely fulfillment and resolution.
 </li>
 <li>
 Track and report on SLA performance for quotes and order processing.
 </li>
 <li>
 Identify delays and process bottlenecks; recommend and implement improvements.
 
 
 </li>
 </ul>
 Data &amp; Reporting
 
 
 <ul>
 <li>
 Generate operational and customer-specific reports on a regular basis.
 </li>
 <li>
 Ensure the accuracy, clarity, and timeliness of reports shared with internal and external stakeholders.
 </li>
 <li>
 Analyze historical data and trends to identify service performance gaps and improvement areas.
 </li>
 <li>
 Maintain and enhance reporting dashboards in collaboration with Sales and Enterprise Operations.
 
 
 </li>
 </ul>
 Customer &amp; Sales Support
 
 
 <ul>
 <li>
 Support Sales and Customer teams by delivering operational insights and data.
 </li>
 <li>
 Act as a key point of contact for inquiries related to order status, quote tracking, and reporting.
 </li>
 <li>
 Address service-related issues proactively and escalate when necessary.
 </li>
 <li>
 Ensure alignment with SLAs and customer expectations at every interaction point.
 
 
 </li>
 </ul>
 Sourcing &amp; Catalog Management
 
 
 <ul>
 <li>
 Manage sourcing and fulfillment of off-catalog customer requests.
 </li>
 <li>
 Ensure accuracy and updates of custom catalogs on internal systems (e.g., Zones Connect).
 </li>
 <li>
 Coordinate with internal teams for inventory allocations and customer-specific software agreements.
 
 
 </li>
 </ul>
 Project Coordination
 
 
 <ul>
 <li>
 Collaborate with the PMO or Enterprise Operations for new customer rollouts or service initiatives.
 </li>
 <li>
 Support the planning and execution of account-level service initiatives.
 </li>
 <li>
 Identify opportunities to automate and streamline service delivery processes.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations, or a related field.
 </li>
 <li>
 2&ndash;3 years of experience in service operations, order management, or business analysis roles.
 </li>
 <li>
 Proven analytical skills with the ability to interpret data and trends.
 </li>
 <li>
 Strong proficiency in Microsoft Excel and reporting tools.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to work independently, prioritize tasks, and meet tight deadlines.
 </li>
 <li>
 Strong organizational and problem-solving abilities.
 </li>
 <li>
 Experience in enterprise-level sales or services operations is a plus.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience with CRM and ERP systems (e.g., Salesforce, NetSuite, etc.).
 </li>
 <li>
 Familiarity with SLA tracking and performance measurement.
 </li>
 <li>
 Knowledge of software/service contracts and catalog management.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 9:00 PM to 6:00 AM (Pk Time)
</div>

Services Operations Analyst

Zones

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
As a Services Operations Analyst, you will play a key role in supporting operational excellence across our services organization. This role focuses on analyzing data, improving order and service delivery processes, managing internal and client-facing reports, and enhancing operational workflows. You will contribute to customer satisfaction and operational efficiency by providing data-driven insights, tracking performance against SLAs, and supporting cross-functional collaboration.
What you&rsquo;ll do as a Services Operations Analyst:
Employees employed in the role of Services Operations Analyst shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Key Responsibilities:
Operations &amp; Order Management<ul><li>
Analyze and process service orders and quotes accurately and in a timely manner.</li><li>
Monitor open orders and ensure follow-up for timely fulfillment and resolution.</li><li>
Track and report on SLA performance for quotes and order processing.</li><li>
Identify delays and process bottlenecks; recommend and implement improvements.</li></ul>
Data &amp; Reporting<ul><li>
Generate operational and customer-specific reports on a regular basis.</li><li>
Ensure the accuracy, clarity, and timeliness of reports shared with internal and external stakeholders.</li><li>
Analyze historical data and trends to identify service performance gaps and improvement areas.</li><li>
Maintain and enhance reporting dashboards in collaboration with Sales and Enterprise Operations.</li></ul>
Customer &amp; Sales Support<ul><li>
Support Sales and Customer teams by delivering operational insights and data.</li><li>
Act as a key point of contact for inquiries related to order status, quote tracking, and reporting.</li><li>
Address service-related issues proactively and escalate when necessary.</li><li>
Ensure alignment with SLAs and customer expectations at every interaction point.</li></ul>
Sourcing &amp; Catalog Management<ul><li>
Manage sourcing and fulfillment of off-catalog customer requests.</li><li>
Ensure accuracy and updates of custom catalogs on internal systems (e.g., Zones Connect).</li><li>
Coordinate with internal teams for inventory allocations and customer-specific software agreements.</li></ul>
Project Coordination<ul><li>
Collaborate with the PMO or Enterprise Operations for new customer rollouts or service initiatives.</li><li>
Support the planning and execution of account-level service initiatives.</li><li>
Identify opportunities to automate and streamline service delivery processes.</li></ul>
What You Will Bring to the Team:<ul><li>
Bachelor&rsquo;s degree in Business Administration, Operations, or a related field.</li><li>
2&ndash;3 years of experience in service operations, order management, or business analysis roles.</li><li>
Proven analytical skills with the ability to interpret data and trends.</li><li>
Strong proficiency in Microsoft Excel and reporting tools.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to work independently, prioritize tasks, and meet tight deadlines.</li><li>
Strong organizational and problem-solving abilities.</li><li>
Experience in enterprise-level sales or services operations is a plus.</li></ul>
Preferred Skills:<ul><li>
Experience with CRM and ERP systems (e.g., Salesforce, NetSuite, etc.).</li><li>
Familiarity with SLA tracking and performance measurement.</li><li>
Knowledge of software/service contracts and catalog management.</li></ul> 
Zones offers a comprehensive Benefits package
 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Shift Timings: 9:00 PM to 6:00 AM (Pk Time)</div>

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 Join Motive as a Business Strategy &amp; Operations Analyst II and play a key role in driving innovation, efficiency, and scale across our Sales Operations function. You&rsquo;ll act as a strategic partner to Sales and GTM leaders, using data, process optimization, and cross-functional collaboration to unlock performance across the revenue organization.
 
 
 This is a high-impact role perfect for someone who thrives in fast-paced environments, loves solving complex problems with data, and is eager to support a high-growth B2B SaaS business.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Deliver Data-Driven Insights: Analyze sales performance, funnel metrics, and operational KPIs to support decision-making.
 </li>
 <li>
 Own Dashboards &amp; Reporting: Build and maintain scalable dashboards in tools like Google Sheets, Tableau, or Salesforce to surface actionable insights.
 </li>
 <li>
 Support Strategic Projects: Assist in territory planning, pipeline forecasting, seller productivity initiatives, and tool/process improvements.
 </li>
 <li>
 Partner Across Teams: Collaborate closely with Sales, Enablement, Systems, and GTM Ops teams to align priorities and deliver results.
 </li>
 <li>
 Ensure Data Accuracy: Maintain high data integrity in Salesforce and reporting tools through quality assurance and troubleshooting.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in Business Strategy, Sales Operations, Revenue Operations, or Business Intelligence.
 </li>
 <li>
 Strong technical skills in Google Sheets / Excel and Salesforce; experience with SQL, Tableau, or Looker is preferred.
 </li>
 <li>
 Strong analytical chops and a detail-oriented mindset &mdash; you love getting into the data and spotting patterns.
 </li>
 <li>
 Excellent communication skills and the ability to distill complexity into clear, actionable insights.
 </li>
 <li>
 A proactive, adaptable approach to problem-solving in a fast-moving environment.
 
 
 </li>
 </ul>
 
 Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Experience working with sales teams or GTM strategy in a high-growth B2B SaaS company.
 </li>
 <li>
 Familiarity with forecasting, lead routing, or territory management.
 </li>
 <li>
 Certifications or formal training in SQL, Tableau, Salesforce Admin, or similar.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Business Strategy and Operations Analyst II

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 The Senior Order Management Operations role is a key contributor within an AI-driven, physical operations technology company, enabling scalable and efficient growth across complex commercial motions. This role owns the end-to-end Quote-to-Cash lifecycle, partnering closely with Sales, Finance, and cross-functional teams to support sophisticated deal structures, ensure data integrity, and drive operational excellence. Success in this role requires strong business judgment, analytical depth, and the ability to operate with precision in a fast-paced, technology-forward environment.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Manage complete Sales Force Quote to Cash cycle
 </li>
 <li>
 Identify and resolve Q2C technical issues
 </li>
 <li>
 Provide guidance on complex deal structures
 </li>
 <li>
 Quote Creation and Completion
 </li>
 <li>
 Order Cancellation.
 </li>
 <li>
 Account Renewals
 </li>
 <li>
 Contract Buyout Quotes.
 </li>
 <li>
 Opportunity Stage Amendments.
 </li>
 <li>
 Package Upgrade/Downgrade
 </li>
 <li>
 Vendor Finance deals
 </li>
 <li>
 Account Audits
 </li>
 <li>
 Account Mergers
 </li>
 <li>
 Constantly liaising with other departments to resolve cases
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Graduate in Business Management disciplines, preferably Finance, Business Management, Economics or Supply Chain
 </li>
 <li>
 Strong Business Communication Skills in English
 </li>
 <li>
 Minimum 3 years of professional work experience.
 </li>
 <li>
 Proficient experience with Microsoft Excel and Word.
 </li>
 <li>
 Knowledge and experience of CRM systems, preferably Salesforce.
 </li>
 <li>
 Prefer experience working with ERP systems.
 </li>
 <li>
 Very organized, meticulous, and detailed in entering information.
 </li>
 <li>
 Excellent analytical and problem-solving capabilities with special attention to accuracy and detail.
 </li>
 <li>
 Self-starter with a proven ability to take ownership of job responsibilities and ensure successful completion of all projects and requests.
 </li>
 <li>
 Ability to effectively prioritize and multi-task in high-volume workload situations.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Senior Order Management Specialist, Operations

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div><div>
<h3 class="jobSectionHeader">
About the Role:</h3>

The Senior Order Management Operations role is a key contributor within an AI-driven, physical operations technology company, enabling scalable and efficient growth across complex commercial motions. This role owns the end-to-end Quote-to-Cash lifecycle, partnering closely with Sales, Finance, and cross-functional teams to support sophisticated deal structures, ensure data integrity, and drive operational excellence. Success in this role requires strong business judgment, analytical depth, and the ability to operate with precision in a fast-paced, technology-forward environment.
<h3 class="jobSectionHeader">
What You'll Do:</h3>
<ul><li>Manage complete Sales Force Quote to Cash cycle</li>
<li>Identify and resolve Q2C technical issues</li>
<li>Provide guidance on complex deal structures</li>
<li>Quote Creation and Completion</li>
<li>Order Cancellation.</li>
<li>Account Renewals</li>
<li>Contract Buyout Quotes.</li>
<li>Opportunity Stage Amendments.</li>
<li>Package Upgrade/Downgrade</li>
<li>Vendor Finance deals</li>
<li>Account Audits</li>
<li>Account Mergers</li>
<li>Constantly liaising with other departments to resolve cases</li>
</ul><h3 class="jobSectionHeader">What We're Looking For:</h3>
<ul><li>Graduate in Business Management disciplines, preferably Finance, Business Management, Economics or Supply Chain</li>
<li>Strong Business Communication Skills in English</li>
<li>Minimum 3 years of professional work experience.</li>
<li>Proficient experience with Microsoft Excel and Word.</li>
<li>Knowledge and experience of CRM systems, preferably Salesforce.</li>
<li>Prefer experience working with ERP systems.</li>
<li>Very organized, meticulous, and detailed in entering information.</li>
<li>Excellent analytical and problem-solving capabilities with special attention to accuracy and detail.</li>
<li>Self-starter with a proven ability to take ownership of job responsibilities and ensure successful completion of all projects and requests.</li>
<li>Ability to effectively prioritize and multi-task in high-volume workload situations.</li></ul></div> 
</div><div>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote</div></div>

Senior Order Management Specialist, Operations New

Digital Engage

Job Description 1: Senior Google Ads Strategist &amp; Analyst Pay: $700 - $800 per month Job Type: Full-time Work Location: Hybrid (3 days in-office, 2 days remote) Job Title: Senior Google Ads Strategist &amp; Analyst About Digital Engage Digital Engage is a data-driven digital marketing agency helping businesses grow through strategic online advertising, powerful analytics, and high-performing campaigns. We&rsquo;re seeking a senior-level Google Ads Strategist with a deep analytical focus to architect campaign strategy and drive complex optimization. This role is for the analytical mastermind who excels at diagnosis, planning, and maximizing ROI. Preference will be given to candidates with demonstrated experience managing campaigns for service-based businesses (e.g., legal, healthcare, home services, SaaS, consulting). Role Overview The Senior Google Ads Strategist &amp; Analyst will be the strategic lead for our clients' paid search and performance campaigns, with a focus on high-value, service-industry verticals. You will be responsible for high-level account architecture, in-depth auditing, complex data analysis, and crafting the roadmap for campaign success. A key part of this role involves quality assurance&mdash;you will be expected to review and double-check work implemented by the team to ensure strategic alignment and flawless execution. While strategic, this is a hands-on position; you will also be directly involved in implementing complex setups and high-stakes optimizations. Key Responsibilities<ul><li>Conduct comprehensive Google Ads account audits to diagnose issues, uncover hidden opportunities, and build strategic quarterly plans.</li><li>Develop and own the overarching strategy for campaign structure, targeting approach, and testing roadmaps, with a keen understanding of service-industry conversion funnels.</li><li>Perform deep-dive data analysis across Google Ads, GA4, and CRM data to identify trends, forecast performance, and prove ROI for lead-generation and high-CPA accounts.</li><li>Define sophisticated bidding strategies, budget allocation models, and audience segmentation tailored to service-industry buying cycles.</li><li>Review and audit work implemented by team members to ensure accuracy, strategic alignment, and best practices.</li><li>Lead by example through hands-on implementation of complex account structures, conversion tracking, and high-priority optimization tasks.</li><li>Create and present detailed performance reports and strategic recommendations to clients and internal teams.</li><li>Stay ahead of industry trends, Google Ads updates, and beta programs to advise on adoption.</li></ul>Requirements<ul><li>7+ years of proven, hands-on experience strategically managing Google Ads accounts with monthly budgets of $20k+.</li><li>A proven track record is mandatory. You must present case studies or data demonstrating significant improvement in KPIs (ROAS, CPA, CPL, etc.) for past clients.</li><li>Strong preference for candidates with extensive experience in service-industry verticals (e.g., Legal, Home Services, Healthcare, B2B/SaaS, Financial Services, Education).</li><li>Expert-level proficiency in Google Ads, Google Analytics (GA4), and Google Tag Manager.</li><li>Mastery in analytics and data interpretation; must be able to tell a story with data and attribute marketing efforts to business outcomes.</li><li>Exceptional experience in conducting in-depth account audits and building strategic plans from them.</li><li>Strong client-facing communication skills, capable of presenting complex strategies clearly to stakeholders.</li><li>Agency experience managing a portfolio of 10+ accounts across different industries is required.</li></ul>Nice to Have<ul><li>Google Ads Certification(s).</li><li>Experience with SQL or data visualization tools (Looker Studio, Tableau).</li><li>Knowledge of other platforms (Microsoft Ads, Meta Ads) for cross-channel insights.</li></ul>What We Offer<ul><li>Hybrid work schedule.</li><li>Collaborative, learning-focused team culture.</li><li>Opportunity to lead strategy for high-budget, complex accounts.</li><li>Note: As part of our rigorous hiring process, short-listed candidates will be required to conduct a live audit of a sample Google Ads account and present a strategic diagnosis and roadmap to assess practical, client-ready skills.</li></ul>Job Type: Full-timePay: Rs196,000.00 - Rs224,000.00 per monthWork Location: In person

Senior Google Ads Strategist and Analyst

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><h3 class="jobSectionHeader">
About the Role:</h3> 

As a Technical Program Analyst, you will report to the Manager of Technology Operations and will be responsible for overseeing the systems and tools powering our Global Solutions Engineering Organization, including Salesforce, Slack, Jira, Scoro and others. We're looking for an experienced, dynamic, and growth-oriented individual to drive a state-of-the-art agent experience that is rooted in Salesforce and its supporting ecosystem. You're a good fit if you have an interest and aptitude in understanding the business needs deeply and designing thoughtfully for efficiency, the highest quality, and scalability. You think about the customer and user experience first as you think through solutions and help identify ways to drive improvements.
<h3 class="jobSectionHeader">
What You'll Do:</h3>
<ul><li>Learn about the business needs and utilize your deep knowledge of technology to design processes and automation to create the most efficient tool configuration possible</li>
<li>Participate in the evaluation and selection of technology tools used by Internal teams</li>
<li>Support the members of the management team to accomplish technology goals</li>
<li>Manage incoming tools/system access and configuration requests</li>
<li>Triage day-to-day issues that arise for internal and external tools</li>
<li>Partner with IT and engineering to implement and troubleshoot new processes and workflows</li>
</ul><h3 class="jobSectionHeader">What We're Looking For:</h3>
<ul><li>5+ years of experience in a Technology operations role or as a Salesforce Business Analyst</li>
<li>A deep and ever-improving understanding of Salesforce Sales Cloud and the surrounding ecosystem, including 3rd party products</li>
<li>Strong project management and process improvement skills</li>
<li>Effectively juggled multiple priorities in a fast-paced, dynamic environment and has a passion for learning new technologies and quickly becoming the resident expert</li>
<li>Strong communication that partners effectively with different teams to drive results</li>
<li>Proven experience implementing and improving systems powering Sales Engineering Teams</li>
<li>Preferred one of the following certifications:
<ul><li>Salesforce Administrator</li>
<li>Salesforce Business Analyst</li>
<li>Sales Cloud Consultant</li></ul></li></ul> 


<div>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote</div></div>

Technology Program Analyst II

Explore 419+ Senior operations analyst in Islamabad this January. Find roles across top companies and apply now to boost your career.

419 senior operations analyst jobs IN Islamabad

Services Operations Analyst

Services Operations Analyst

Business Strategy and Operations Analyst II

Senior Order Management Specialist, Operations

Senior Order Management Specialist, Operations New

Senior Google Ads Strategist and Analyst

Technology Program Analyst II