operations manager

customer service manager

sales manager

area manager, fullfillment centre operations Jobs in Cairo

area manager, fullfillment centre operations

associate manager - marketplace operations Jobs in Cairo

associate manager - marketplace operations

senior operations manager

TTEC

<div>
 Senior Sales Manager, Cairo
 
 
 Bringing smiles is what we do at TTEC&hellip; for you and the customer. You will be the Senior Sales Manager working in our Cairo site, you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
 
 
 Reporting to the EMEA Sales Operations Director you will be responsible for leading a large team of inbound and outbound sales agents and developing and implementing successful sales strategies.
 
 
 
 What You&rsquo;ll Do As a Leader
 
 
 
 <ul>
 <li>
 Lead a sales team through coaching, mentoring &amp; motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers.
 </li>
 <li>
 Possess strong understanding of Outbound, Inbound and Account management sales motions and working to drive and generate net new revenue.
 </li>
 <li>
 Drive the highest level of performance from the Sales teams and at the same time be a role model &amp; instill TTEC and client values.
 </li>
 <li>
 Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities.
 </li>
 <li>
 Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue.
 </li>
 <li>
 Build knowledge on client products and services &ndash; features, benefits and impact on Digital media/cloud based customers.
 </li>
 <li>
 Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute.
 </li>
 <li>
 Analyze business goals, customer &amp; agent data &amp; daily reports to find areas of continuous improvement.
 
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do As Senior Sales Manager
 
 
 
 <ul>
 <li>
 Manage Sales pipeline and regular forecasting to meet assigned goals.
 </li>
 <li>
 Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends.
 </li>
 <li>
 Develop and continuously improve lead qualification using established criteria and standards.
 </li>
 <li>
 Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations.
 </li>
 <li>
 Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results.
 </li>
 <li>
 Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity &amp; productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times.
 
 
 
 </li>
 </ul>
 
 What You Need To Succeed
 
 
 
 <ul>
 <li>
 Native or fluent in spoken and written English
 </li>
 <li>
 Demonstrated success in sales ideally in a BPO company or similar, with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.
 </li>
 <li>
 5 year success with managing a BPO brick and mortar team as well as drive success in a virtual/work from home environment.
 </li>
 <li>
 Demonstrated ability to be a quick learner with the ability to adapt on a daily basis
 </li>
 <li>
 Showcase a proven track record in motivating and leading a team to build skills on new cloud based, digital media solutions
 </li>
 <li>
 Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company
 </li>
 <li>
 Willingness to work across shifts where needed.
 </li>
 <li>
 Advanced knowledge of Sales Operations, Technology used in Digital sales
 </li>
 <li>
 Strong leadership driving Sales, Customer Success and Subscription management.
 </li>
 <li>
 Proven ability to effectively manage people effectively, hire and train, coach new sales team members.
 </li>
 <li>
 Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward.
 
 
 
 </li>
 </ul>
 What You Can Expect
 
 
 <ul>
 <li>
 Supportive of your career and professional development
 </li>
 <li>
 An inclusive culture and community minded organization where giving back is encouraged
 </li>
 <li>
 A global team of curious lifelong learners guided by our company values
 </li>
 <li>
 Ask us about our paid time off (PTO) and wellness and healthcare benefits
 </li>
 <li>
 And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
 
 
 
 </li>
 </ul>
 Visit https://mybenefits.ttec.com for more information.
 
 
 
 About TTEC
 
 
 
 Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
 
 
 
 Other Locations
 
 
 
 Egypt
 
 
</div>

Senior Sales Operations Manager

Premier Services and Recruitment

<div>
 <ul>
 <li>
 Operations Manager Experience in insurance industry 10- 15 years
 </li>
 <li>
 Bachelor's degree in Business, Finance, or any related field.
 </li>
 <li>
 Minimum of 5 -7 years of experience in multinomial insurance operations is a must.
 </li>
 <li>
 Fluency in English is a must.
 </li>
 <li>
 Strong understanding of insurance processes and regulations.
 </li>
 <li>
 Proven leadership and team management skills.
 </li>
 <li>
 Excellent analytical and problem-solving abilities.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 </li>
 <li>
 Experience with process improvement methodologies.
 </li>
 <li>
 Strong organizational and multitasking skills.
 </li>
 <li>
 Attention to detail and high level of accuracy.
 </li>
 <li>
 Ability to handle confidential information with integrity.
 </li>
 <li>
 Customer-focused mindset.
 </li>
 <li>
 Experience in budget management and resource allocation.
 </li>
 <li>
 Knowledge of risk management principles.
 </li>
 <li>
 Ability to develop and implement training programs.
 </li>
 <li>
 Strong project management skills.
 </li>
 <li>
 Ability to adapt to changing industry trends.
 </li>
 <li>
 Commitment to continuous learning and professional development.
 </li>
 <li>
 Strong communication and team management skills.
 </li>
 <li>
 Oversee daily operations of insurance department.
 </li>
 <li>
 Ensure compliance with all relevant regulations and industry standards.
 </li>
 <li>
 Manage and mentor operations team. (Sales, Customer Service and Lead Generation teams)
 </li>
 <li>
 Develop and implement operational policies and procedures.
 </li>
 <li>
 Monitor and analyze key performance indicators to identify areas for improvement.
 </li>
 <li>
 Coordinate with other departments to ensure seamless operations.
 </li>
 <li>
 Handle escalated customer issues and complaints.
 </li>
 <li>
 Manage relationships with external partners and vendors.
 </li>
 <li>
 Prepare and present operational reports to senior management.
 </li>
 <li>
 Implement process improvements to enhance efficiency and reduce costs.
 </li>
 <li>
 Maintain up-to-date knowledge of industry trends and regulatory changes.
 </li>
 <li>
 Develop training programs for staff development.
 </li>
 <li>
 Oversee policy administration and customer service functions.
 </li>
 <li>
 Ensure high levels of customer satisfaction.
 </li>
 <li>
 Manage budget and resource allocation for the department.
 </li>
 <li>
 Conduct regular audits to ensure compliance and operational efficiency.
 </li>
 <li>
 Develop and manage risk management strategies.
 </li>
 <li>
 Lead initiatives to improve data accuracy and integrity.
 </li>
 <li>
 Any other tasks assigned by manager.
 </li>
 </ul>
 <li>
 </li>
 
 
</div>

Operations Manager Experience in insurance industry

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 JOB TITLE
 
 
 
 Total Rewards Operations Manager | MAF Global Solutions
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The purpose of the role is to manage the effective implementation and maintenance of compensation and benefits policies, as defined by the Total Rewards Centre of Expertise. The manager leads and develops their team within Total Rewards &ndash; Global Solutions and the relationships with other Human Capital teams, including the Total Rewards COE.
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Manage the C&amp;B cycles using the C&amp;B module when it comes to annual cycles (Merit increase and Bonus).
 </li>
 <li>
 Work closely with Total Rewards Global Solutions Lead in implementing policies encompassing salaries, allowances, incentives, fixed and variable bonuses to ensure consistency and equity of Reward practices in the organization.
 </li>
 <li>
 Provide support for salary benchmark projects as required by Total Rewards COE.
 </li>
 <li>
 Review and validate Job evaluations run by the Total Rewards Specialist team
 </li>
 <li>
 Review and monitor salaries, allowances, incentives, fixed and variable bonuses to ensure alignment with policy through regular audits of employee data.
 </li>
 <li>
 Conduct regular and periodical salary &amp; benefits benchmark surveys with comparable organizations in the market in order to assess the organization pay level in comparison with similar companies on the market.
 </li>
 <li>
 Review and provide inputs for comprehensive analytical reports as when required for management review.
 </li>
 <li>
 Actively participates in global SME community to provide regional insights to the global team.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Graduate in relevant discipline.
 </li>
 <li>
 7+ years' experience in the core compensation and Benefits field.
 </li>
 <li>
 KornFerry Certified Job evaluator- proven record of leading job evaluation projects.
 </li>
 <li>
 The job incumbent will be required to work on diverse HC projects and will deal with different levels of management.
 </li>
 <li>
 Strong and proven analytical skills.
 </li>
 <li>
 Leadership skills .
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Total Rewards Operations Manager

Sawiris Foundation for Social Development

<div>
 
 
 Accounting Manager
 
 
 
 Full time &ndash; Hybrid &ndash; Cairo, Egypt
 
 
 
 
 
 
 Main Job Purpose:
 
 
 
 Manage the day-to-day accounting operations of the Sawiris Foundation for Social Development, including financial reporting, budgeting, compliance, and internal controls. The Accounting Manager ensures the integrity of financial information and alignment with SFSD&rsquo;s strategic financial goals, while upholding compliance with applicable standards and regulations.
 
 
 
 
 
 
 Position Summary:
 
 
 
 This position is part of the Finance &amp; Operations Sector at SFSD, which oversees the Foundation&rsquo;s financial health, operational efficiency, and compliance framework.
 
 
 The Accounting Manager plays a central role in ensuring accurate, timely, and transparent financial management. This includes preparing financial statements, overseeing audits, managing cash flow, supporting donor reporting, and guiding the accounting team in delivering high-quality work that meets both local and international standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Financial Reporting &amp; Analysis
 
 
 <ul>
 <li>
 Prepare monthly, quarterly, and annual financial statements in compliance with IFRS and internal policies.
 </li>
 <li>
 Analyze financial data and trends to support strategic decision-making.
 </li>
 <li>
 Reconcile accounts, resolve discrepancies, and coordinate with relevant sectors.
 </li>
 </ul>
 
 
 
 
 
 Budgeting &amp; Compliance
 
 
 <ul>
 <li>
 Lead the annual budgeting process in collaboration with all sectors.
 </li>
 <li>
 Monitor budget vs. actual performance, flag variances, and recommend corrective actions.
 </li>
 <li>
 Ensure compliance with Egyptian laws, tax regulations, and accounting standards.
 </li>
 </ul>
 
 
 
 
 
 Audit &amp; Internal Controls
 
 
 <ul>
 <li>
 Maintain robust internal control systems to safeguard assets and ensure accurate reporting.
 </li>
 <li>
 Support internal and external audit processes with timely documentation and responses.
 </li>
 <li>
 Supervise and review audit deliverables to ensure they are risk-based, accurate, and high quality.
 </li>
 </ul>
 
 
 
 
 
 Cash Flow &amp; Banking
 
 
 <ul>
 <li>
 Monitor daily cash flow and manage banking transactions.
 </li>
 <li>
 Review and approve payment requests, ensuring budget alignment and proper authorization.
 </li>
 <li>
 Maintain strong relationships with banking institutions.
 </li>
 </ul>
 
 
 Team Leadership
 
 
 <ul>
 <li>
 Supervise, coach, and evaluate accounting team members.
 </li>
 <li>
 Oversee performance appraisals and development plans.
 </li>
 <li>
 Recommend upgrades to financial systems for greater accuracy and efficiency.
 </li>
 </ul>
 
 
 
 
 
 Collaboration &amp; Representation
 
 
 <ul>
 <li>
 Work closely with internal teams and partners to implement audit standards.
 </li>
 <li>
 Provide financial data in coordination with MIS to ensure proper documentation.
 </li>
 <li>
 Represent the Finance &amp; Operations Sector in key meetings related to major projects.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Accounting, Finance, or Business.
 </li>
 <li>
 MBA preferred.
 </li>
 <li>
 CA, CMA, CGA designation or equivalent senior-level certification highly desirable.
 </li>
 <li>
 CIA preferred.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum 10 years of relevant experience.
 </li>
 <li>
 Strong knowledge of banking/financial operations and risk-based auditing.
 </li>
 <li>
 Excellent understanding of Institute of Internal Auditors (IIA) standards.
 </li>
 </ul>
 
 
 
 
 
 Languages
 
 
 <ul>
 <li>
 Fluency in Arabic (Written &amp; Spoken)
 </li>
 <li>
 Proficient in English
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Financial analysis &amp; reporting
 </li>
 <li>
 Budgeting &amp; forecasting
 </li>
 <li>
 Internal controls &amp; compliance
 </li>
 <li>
 Leadership &amp; team coaching
 </li>
 <li>
 Negotiation &amp; decision-making
 </li>
 <li>
 Attention to detail &amp; time management
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 </ul>
 
 
 
 
 Application Deadline: August 30, 2025
 
 
 To learn more and apply, visit: https://sawirisfoundation.org/vacancies/accounting-manager/
 
</div>

Accounting Manager

Mashreq

<div>
 
 Job Purpose
 
 
 
 
 <ul>
 <li>
 Processing the daily operations of export LC advising, amendment processing, and confirmations.
 </li>
 <li>
 Monitor transactions for regulatory compliance (e.g., AML, Sanctions).
 </li>
 <li>
 Processing the daily operations of export collection , import collection
 </li>
 <li>
 Coordinate with relationship managers, credit teams, and correspondent banks to ensure smooth transaction flow.
 </li>
 <li>
 Liaise with clients, advising banks, negotiating banks, and internal departments (e.g., Relationship Managers, Compliance).
 </li>
 <li>
 Processing all swift messages.
 </li>
 </ul>
 <li>
 </li>
 
 Key result Areas
 
 
 
 
 
 Swift messages processing
 
 
 Excel , Word . outlook , teams . all Microsoft skills
 
 
 Ability to learn and take training courses
 
 
 work under pressure
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 
 UCP 600 , URC522 , ISBP 745
 
 <ul>
 <li>
 Good communication with the team
 </li>
 </ul>
</div>

Senior Associate - Operations-Exports- Egypt

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Quality Operations Executive will oversee the day-to-day application management operations, focusing on fraud detection and prevention, on-ground execution, and problem-solving to enhance customer satisfaction and application efficiency.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Monitor application transactions to detect suspicious activities, potential fraud, and irregular patterns.
 </li>
 <li>
 Investigate flagged transactions and take appropriate actions, such as account suspension or point reversals.
 </li>
 <li>
 Develop and implement fraud prevention strategies in collaboration with the IT and Data Analytics teams.
 </li>
 <li>
 Oversee the execution of loyalty program activities at on-ground customer touchpoints, ensuring smooth operations and adherence to standard procedures.
 </li>
 <li>
 Supervise point redemption counters, kiosks, or desks, ensuring high-quality service delivery.
 </li>
 <li>
 Provide training and guidance to on-ground staff to ensure they are well-versed the application policies and procedures.
 </li>
 <li>
 Act as the first point of escalation for customer issues related to the application, ensuring swift and effective resolution.
 </li>
 <li>
 Identify recurring problems, analyze root causes, and recommend improvements to processes or systems.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.
 </li>
 <li>
 2&ndash;3 years in application management, customer experience, or quality operational roles.
 </li>
 <li>
 Prior experience in fraud management is an advantage.
 </li>
 <li>
 Excellent problem-solving and decision-making abilities.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Quality Operations Senior Associate

Confidential

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a results-driven and strategic
 
 Operations Manager
 
 to oversee the daily operations of our call center. This role is responsible for ensuring efficient processes, high-quality customer service, team productivity, and compliance with company standards and service-level agreements (SLAs). The ideal candidate has strong leadership skills, is data-oriented, and thrives in a fast-paced, customer-focused environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and lead a team of supervisors, team leads, and call center agents.
 </li>
 <li>
 Oversee daily operations, including workforce scheduling, queue management, and service level performance.
 </li>
 <li>
 Monitor and analyze KPIs (e.g., AHT, FCR, CSAT, SLA) and drive continuous improvement strategies.
 </li>
 <li>
 Develop and implement operational policies, procedures, and best practices to enhance customer experience and team performance.
 </li>
 <li>
 Collaborate with Quality Assurance, Training, HR, and IT teams to support agent development and system efficiency.
 </li>
 <li>
 Handle escalations and complex customer issues as needed.
 </li>
 <li>
 Ensure compliance with company policies, data protection laws, and regulatory requirements.
 </li>
 <li>
 Prepare and present operational reports to senior leadership.
 </li>
 <li>
 Foster a positive, motivated, and performance-driven culture within the team.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communications, or a related field (preferred).
 </li>
 <li>
 3+ years of experience in call center operations, with at least 2 years in a leadership role.
 </li>
 <li>
 Strong knowledge of call center technologies (e.g., ACD, CRM, WFM tools).
 </li>
 <li>
 Proven ability to lead and develop high-performing teams.
 </li>
 <li>
 Excellent communication, problem-solving, and decision-making skills.
 </li>
 <li>
 Data-driven mindset with strong analytical skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience with remote/hybrid teams.
 </li>
 <li>
 Lean Six Sigma or other process improvement certifications.
 </li>
 <li>
 Familiarity with omnichannel support (phone, email, chat, social media).
 </li>
 <li>
 Able to work on site with flexible schedule.
 </li>
 </ul>
</div>

Operations Manager

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