customer service manager

head of operations & center of excellence Jobs in Cairo

head of operations & center of excellence

order management & sales operation specialist Jobs in Cairo

order management & sales operation specialist

sales manager

sales operations manager

senior operations manager

Enova by Veolia

<div>
 
 
 
 Job Purpose
 
 
 
 
 Lead and manage the operations within the assigned portfolio of assets / buildings at contracted sites in Egypt while implementing and sharing best practice in managing supplier and customer relationship, facilities management, energy performance, asset maintenance and performance. Fully own the financial performance of the business portfolio, in line with Corp strategy. Drive for best operational efficiency, and business results. Maintain healthy business relationship with clients at with high level of satisfaction.
 
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Provide support to the overall country operation strategy, with focus on assigned segment, participate in developing Egypt&rsquo;s business strategy in line with the vision, mission, and objectives of the company.
 </li>
 <li>
 Lead the implementation of the operations business strategy, policies, process and procedures.
 </li>
 <li>
 Own the delivery of the segment objectives within Egypt portfolio while ensuring contractual commitments are fully successfully met.
 </li>
 <li>
 Lead the operations managers and direct report teams in the assigned segment to maximize outcomes of the contracted accounts. Set individual targets, manage team performance, develop and motivate staff. Provide constructive formal and informal feedback. Appraisals, reward, motivate and drive for maximum subordinates&rsquo; performance.
 </li>
 <li>
 Act as role model for commitment, accountability, business ownership, compliance and HSE behavior.
 </li>
 <li>
 Define optimum org structure, ensure best allocations of resources, improve utilization of manpower &amp; physical resources.
 </li>
 <li>
 Ensure clear &amp; efficient communications within segment and with all other business functions.
 </li>
 <li>
 Participate in the annual budget development process as relevant to his/her business segment.
 </li>
 <li>
 Monitor the financial and budget performance with focus on cost, revenues, gross margins, and all other relevant KPIs.
 </li>
 <li>
 Develop initiatives for optimization, performance improvement and support business growth.
 </li>
 <li>
 Seize new opportunities to grow portfolio, as well as improving technical and financial performance.
 </li>
 <li>
 Lead and manage segment operations, while ensuring accurate planning and proper allocation of all resources.
 </li>
 <li>
 Ensure implementation of the standards and appropriate controls to guarantee safe, efficient and effective operations leading to achieving and exceeding business objectives.
 </li>
 <li>
 Discuss &ldquo;Site-Specific-Budgets&rdquo; with customers including CAPEX. Wisley inform customers on potential opportunities for cost optimization including new assets and /or refurbishing assets to ensure best facility operation within client budget.
 </li>
 <li>
 Ensure full commitment to the contracted SLAs &amp; KPIs for the portfolio. Align between service deliverables, customer expectations, and vendors&rsquo; capabilities to achieve distinctive quality of service delivery and utmost profitability.
 </li>
 <li>
 Monitor service delivery performance and participate in the evaluation of suppliers&rsquo; performance for Sites in the Egypt to ensure the selection of qualified service providers / contractors at the optimum cost.
 </li>
 <li>
 Closely monitor resource utilization across operation sites to ensure the right number and talents are deployed and available to run the operations (civil works, mechanical works, electrical works, landscaping, building inspections, etc.).
 </li>
 <li>
 Monitor and control the execution of maintenance contracts, review the preventive and corrective maintenance programs, and supervise the implementation by Co. staff or contractor(s) through reviewing reports and spot-checking.
 </li>
 <li>
 Monitor and approve the process of quotations, and the preparation of Purchase Orders and Vendor Contracts.
 </li>
 <li>
 Ensure purchasing process is optimized to guarantee the provision of products/ services to avoid any operational delays.
 </li>
 <li>
 Ensure the invoicing process is optimized to guarantee timely collection and satisfactory cash flow are achieved.
 </li>
 <li>
 Ensure the Annual Leave Planner is completed for the target segment to have a holistic view on forecasted manpower and staff availability as well as provisions for overtime are accurately forecasted throughout the year.
 </li>
 <li>
 Manage customers&rsquo; expectations through clear communication and transparent work attitude to be consistent and to develop strong customer relationships.
 </li>
 <li>
 Receive escalations and complaints from the client and call center and ensure that the necessary support and maintenance work is provided to customers in a timely manner to resolve customers&rsquo; issues and maintain a high level of satisfaction.
 </li>
 <li>
 Communicate regularly with customers within the premises/ facilities, listen to their feedback or complaints they might have, coordinate with site managers and subordinates and company stakeholders to provide the necessary solutions or work needed either civil, mechanical, electrical or back-office support.
 </li>
 <li>
 Provide technical advice to customers and represent customers in technical interfaces with third parties (such as MEP contractors conducting activities on premises while ensuring that subcons are delivering on their agreements).
 </li>
 <li>
 Furnish customers with technical advice on improvement opportunities including utilities consumption in order to increase CSR awareness and contribute to the greener environment objectives.
 </li>
 <li>
 Recommend and review new contracts&rsquo; scope of work and/or when site conditions change.
 </li>
 <li>
 Ensures proper monitoring of subcontracting of works (such as fire systems, gas, emergency lighting, vertical transportation, water treatment, tank cleaning, etc...).
 </li>
 <li>
 Ensures that subcontractors perform their duties in an accurate manner and as per the agreed contractual commitments.
 </li>
 <li>
 Manage subcontractors&rsquo; assessments and evaluations to ensure that the pool of subcontractors is up to the required service level, approved by the relevant authorities, compliant with the regulatory framework requirements (e.g., Civil Defense Department for fire-fighting systems).
 </li>
 <li>
 Supervise and lead the process of physical and admin audits on subcontractors to ensure that work is being conducted properly and that customers are receiving the highest quality of service.
 </li>
 <li>
 Take the necessary actions upon revealing Audit NCRs and/or identification of unreported/ undisclosed variations and/ or poor performance to safeguard the company against any liabilities.
 </li>
 <li>
 Collaborate with internal and external auditors to ensure full compliance of Egypt&rsquo;s operations to company&rsquo;s Code of Conduct.
 </li>
 <li>
 Lead the Implementation of audit recommendations on identified gaps to improve performance, efficiency and compliance to the standard practice
 </li>
 <li>
 Ensure operational compliance to all relevant quality, health, safety, and environmental management policies, procedures, and controls across the department to guarantee safe work environment, people and asset safety and legislative compliance.
 </li>
 <li>
 Lead the delivery of high-quality services and operations in-line with the environmental legislations, and the legally binding targets of net zero greenhouse gas emissions.
 </li>
 <li>
 Ensure that all department reports are timely prepared with the desired quality addressing clear and precise records of contractual deliverables and commitments in compliance with the company policies and procedures.
 </li>
 <li>
 Perform other related duties or assignments as directed.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications, Experiences, &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in electrical or mechanical engineering, CMMS, FM ERP knowledge is preferable
 </li>
 <li>
 18+ years&rsquo; experience in operations management including 4 years in a managerial role; exposure to Maintenance and Facilities Management especially in the areas of operations, asset maintenance, planning, budgeting, HSEEQ, relationship management, people management, contract management and business development.
 </li>
 </ul>
</div>

Senior Operations Manager

Colas Rail Egypt كولاس ريل مصر

<div>
 Long Description
 
 
 
 Job Title:
 
 Senior Operations and Maintenance Engineer
 
 
 
 Company:
 
 Colas Rail Egypt
 
 
 
 Location:
 
 Abo Qir, Alex Project &ndash; Office in Sheraton
 
 
 
 Industry:
 
 Railway
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Lead and oversee daily operations and maintenance activities within the Abo Qir railway project.
 </li>
 <li>
 Ensure safe, efficient, and reliable performance of railway systems, equipment, and infrastructure.
 </li>
 <li>
 Develop and implement preventive and corrective maintenance programs.
 </li>
 <li>
 Monitor performance indicators, analyze data, and recommend improvements to enhance system availability.
 </li>
 <li>
 Coordinate with multidisciplinary teams to ensure compliance with technical standards and operational excellence.
 </li>
 <li>
 Provide mentorship and guidance to junior engineers and technicians.
 </li>
 <li>
 Support reporting requirements and liaise with stakeholders to address operational challenges.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering (Mechanical, Electrical, or related field).
 </li>
 <li>
 10 to 15 years of proven experience in railway operations and maintenance, with at least 5 years in a senior or supervisory role.
 </li>
 <li>
 Strong knowledge of railway systems, safety regulations, and international standards.
 </li>
 <li>
 Demonstrated leadership, problem-solving, and decision-making skills.
 </li>
 <li>
 Excellent communication skills in English (written and spoken).
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience working on large-scale infrastructure projects.
 </li>
 <li>
 Proficiency in maintenance management systems and relevant engineering software.
 </li>
 <li>
 Ability to manage cross-functional teams in a fast-paced environment.
 </li>
 <li>
 Strong analytical mindset with a continuous improvement approach.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Colas Rail Egypt, part of the global Colas Rail Group, is a leading player in railway infrastructure, construction, and operations. We are committed to delivering sustainable and innovative solutions that connect people and communities. At Colas Rail, we foster a culture of collaboration, integrity, and professional growth.
 
 
 We offer competitive compensation packages, professional development opportunities, and the chance to be part of a dynamic international network shaping the future of mobility in Egypt.
</div>

Senior Operations and Maintenance Engineer

Breadfast

<div>
 
 
 Role Overview:
 
 
 
 We are looking for a driven and detail-oriented
 
 Senior Operations Specialist
 
 to lead the day-to-day execution and continuous improvement of Chef On Demand&rsquo;s operational processes. You will manage everything from chef coordination and logistics to customer satisfaction and performance monitoring.
 
 
 This is a core operational role, offering the opportunity to shape and scale a new service from the ground up.
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage daily operations of the Chef On Demand service, including order fulfillment and chef availability scheduling.
 </li>
 <li>
 Monitor KPIs for service quality, timing, cancellations, and customer satisfaction; identify friction points and recommend continuous improvements.
 </li>
 <li>
 Develop SOPs and operational playbooks to guide service execution.
 </li>
 <li>
 Identify inefficiencies and implement scalable, data-driven solutions.
 </li>
 <li>
 Own the customer journey operationally and resolve issues in real time.
 </li>
 <li>
 Collaborate with Customer Support for smooth issue handling and feedback loops.
 </li>
 <li>
 Coordinate with Talent to onboard, train, and schedule chefs to ensure there is always enough supply to meet demand.
 </li>
 <li>
 Ensure chefs are fully equipped with tools, uniforms, and are well-prepared to deliver a stellar customer experience.
 </li>
 <li>
 Oversee logistics and liaise with vendors/internal teams for supply needs.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in operations, logistics, or service delivery.
 </li>
 <li>
 Background in marketplace operations and/or a startup environment is a plus.
 </li>
 <li>
 Strong organizational and execution skills.
 </li>
 <li>
 Data-driven approach with the ability to build dashboards and analyze performance metrics.
 </li>
 <li>
 Excellent communication skills in both Arabic and English.
 </li>
 <li>
 Willingness to work non-traditional hours (evenings, weekends, holidays) as needed.
 </li>
 </ul>
 
 
</div>

Senior Operations Specialist

Beyond Group

<div>
 
 NOTE: PLEASE READ THE BELOW CAREFULLY BEFORE APPLYING AS THE REQUIREMENTS ARE SPECIFIC THE ROLE.
 
 
 
 
 
 
 Role:
 
 Strategy &amp; Operations Manager
 
 
 
 Type of Employment:
 
 Full Time
 
 
 
 Location:
 
 Remote (Egypt)
 
 
 
 Experience Level:
 
 3-5 years of proven experience in automation, team leadership, organizational development, business growth, and company optimization.
 
 
 
 
 
 
 About us:
 
 
 
 At Beyond Group, we&rsquo;re driving cultural evolution by empowering brands and talents to grow through groundbreaking strategy, content, and distribution. Learn more at beyondgroup.com
 
 
 
 
 
 
 Role Mission:
 
 
 
 Your role is focused on driving organizational growth and profitability by cultivating a high-performance culture, streamlining operations, and executing strategic initiatives. Reporting directly to the Managing Director, the Strategy &amp; Operations Manager will be responsible for a range of tasks, including but not limited to:
 
 
 
 
 <ol>
 <li>
 
 Leadership &amp; Team Development
 
 &ndash; Build and guide a cohesive, high-performing team while fostering a culture of excellence, inclusivity, and continuous improvement; provide coaching and actionable feedback to the managerial team to ensure alignment with organizational goals; and address team challenges proactively while encouraging professional growth.
 </li>
 <li>
 
 Strategic Planning &amp; Execution
 
 &ndash; Plan and implement quarterly and yearly OKRs, pivot strategies based on new insights, market conditions, and emerging technologies, identify and secure strategic partnerships to drive growth in existing and new markets, and analyze organizational needs to develop strategies that enhance performance and align with business objectives.
 </li>
 <li>
 
 Business Optimization &amp; Automation
 
 &ndash; Streamline workflows and implement creative automation solutions to improve efficiency and productivity across all functions, and evaluate and refine operational practices to ensure alignment with business goals.
 </li>
 <li>
 
 Organizational Culture &amp; Development
 
 -Focus on enhancing organizational culture to boost employee engagement and productivity. Responsibilities include conducting team capacity planning and reallocating or hiring resources as needed to address evolving business demands and ensure optimal team performance.
 </li>
 <li>
 
 Data Analysis &amp; Reporting
 
 - Collect and analyze data to evaluate the effectiveness of initiatives and provide actionable recommendations. Develop dashboards and reports to enable management to monitor organizational performance and make data-driven decisions.
 </li>
 <li>
 
 Client &amp; Talent Relationship Management
 
 - Develop and maintain strong relationships with clients and talent to ensure high levels of satisfaction and foster long-term engagement.
 </li>
 </ol>
 
 
 
 
 
 
 As you thrive in your role, these competencies will evolve and grow with you, enabling you to achieve greater heights and expand your professional horizons.
 
 
 
 
 
 
 
 
 Competencies Required (Organization-wide):
 
 
 <ul>
 <li>
 
 Bilingual Communication:
 
 Proficient in English and Arabic, with strong written and verbal communication skills.
 </li>
 <li>
 
 Zero Defect Standards:
 
 High attention to detail and accuracy in all deliverables.
 </li>
 <li>
 
 Process Creation:
 
 Skilled in developing efficient workflows for recurring tasks.
 </li>
 <li>
 
 Proactive &amp; Autonomous:
 
 Anticipates needs and works independently.
 </li>
 <li>
 
 Efficiency &amp; Effectiveness:
 
 Consistently delivers high-quality results quickly.
 </li>
 <li>
 
 Organized:
 
 Maintains exceptional organization of thoughts, files, and documentation.
 </li>
 <li>
 
 Positive &amp; Solution-Oriented:
 
 Focused on identifying and implementing solutions.
 </li>
 <li>
 
 Emotionally Intelligent:
 
 Skilled at communication, influence, and conflict resolution.
 </li>
 </ul>
 
 
 
 
 
 Perks
 
 :
 
 <ul>
 <li>
 Working remotely.
 </li>
 <li>
 Competitive salary and performance-based bonuses.
 </li>
 <li>
 Opportunities for professional development and career growth.
 </li>
 <li>
 The dynamic and results-driven work environment.
 </li>
 </ul>
 
 
 
 
 
 Compensation:
 
 To be discussed based on level of experience.
 
</div>

Strategy & Operations Manager

Homzmart

<div>
 
 Company Description
 
 
 
 
 Homzmart
 
 is an e-Commerce platform that sells home furniture, home d&eacute;cor, lighting and home supplies through a visualized community.
 
 
 
 Job Description
 
 
 
 
 Job Summary:
 
 
 
 We are seeking a strategic and commercially driven Senior Category Manager to lead one or more key product categories at
 
 Homzmart
 
 . This role is responsible for developing and executing end-to-end category strategies that drive growth, profitability, and a superior customer experience.
 
 
 The Senior Category Manager will oversee category performance, manage vendor relationships, optimize assortment and pricing, and lead cross-functional initiatives with marketing, operations, and supply chain teams. This is a high-impact role suited for someone with strong business acumen, negotiation skills, and a deep understanding of consumer behavior in the e-commerce or retail space.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Own and lead the commercial strategy and performance of assigned product categories.
 </li>
 <li>
 Develop short- and long-term plans for assortment, pricing, and promotions based on data, trends, and business goals.
 </li>
 <li>
 Collaborate with marketing on category campaigns, product launches, and seasonal strategies.
 </li>
 <li>
 Coordinate with operations and supply chain to ensure proper stock availability and logistics efficiency.
 </li>
 <li>
 Identify growth opportunities through new product sourcing, market trends, and customer insights.
 </li>
 <li>
 Lead and mentor junior category managers or category specialists within the team.
 </li>
 <li>
 Prepare detailed category performance reports and present insights and action plans to senior leadership.
 </li>
 <li>
 Ensure category presentation and user experience are optimized on the platform.
 </li>
 <li>
 Manage and expand relationships with suppliers, brands, and manufacturers to improve product offering, pricing, and margins.
 </li>
 <li>
 Monitor and analyze category KPIs, including GMV, conversion rate, margin, inventory turnover, and return rate.
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Economics, or a related field. MBA is a plus.
 </li>
 <li>
 5&ndash;7 years of experience in category management, merchandising, or buying, with at least 2 years in a senior or lead role &mdash; preferably in e-commerce or retail.
 </li>
 <li>
 Proven track record in managing end-to-end category strategy and delivering commercial results.
 </li>
 <li>
 Excellent analytical skills and proficiency in Excel, Google Sheets, and data tools (e.g., Power BI).
 </li>
 <li>
 Strong leadership, decision-making, and stakeholder management abilities.
 </li>
 <li>
 Experience in the furniture or home goods sector is a strong advantage.
 </li>
 <li>
 Results-oriented mindset with a passion for delivering value to customers.
 </li>
 </ul>
</div>

Senior Category Manager

Bdjobs.com

<div>
 
 
 SAE-A BANGLADESH LIMITED
 
 is looking for
 
 Head of Operation
 
 
 
 
 
 
 
 Job Description / Responsibility
 
 
 
 
 JOB DETAILS:
 
 
 
 SAE-A Trading Co., Ltd is a Garments manufacturing company based in South Korea Operating as manufacturing company in Indonesia, Vietnam, Guatemala, Nicaragua, Haiti, and Costa Rica &amp; operating with office in more than 30 countries all over the world.
 
 
 SAE-A is looking for an ideal candidate for the position of Head of Operation (Factory In-charge) in Egypt.
 
 
 
 Industry Context
 
 
 
 
 Company Type:
 
 Large-scale export-oriented conglomerate in garments, textiles, RMG, and composite manufacturing.
 
 
 
 Job Summary:
 
 
 
 Reporting directly to the Chairman/Managing Director, the General Manager &ndash; Production will be responsible for
 
 end-to-end production leadership
 
 across all units. This role requires a
 
 hands-on, floor-driven leader
 
 who can balance strict discipline with approachable management. The GM will directly oversee production planning, execution, line balancing, mechanics, and quality control to ensure shipment deadlines, buyer compliance, and operational efficiency are consistently achieved.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 Production Leadership &amp; Execution
 
 
 <ul>
 <li>
 Lead and manage Sewing, Cutting, Finishing, and Mechanics functions to achieve daily, weekly, and monthly production targets
 </li>
 <li>
 Drive line balancing, floor discipline, and bottleneck elimination through real-time decision-making
 </li>
 <li>
 Ensure high levels of efficiency, quality, and timely delivery aligned with buyer requirements
 </li>
 <li>
 Monitor machinery maintenance, utilization, and coordinate preventive measures with Mechanics team
 </li>
 </ul>
 
 
 Planning &amp; Coordination:
 
 
 <ul>
 <li>
 Collaborate with Merchandising, IE, and Planning teams for smooth execution of production plans
 </li>
 <li>
 Ensure proper manpower allocation, skill development, and training initiatives
 </li>
 <li>
 Oversee production cost optimization while meeting strict shipment deadlines
 </li>
 </ul>
 
 
 Compliance &amp; Quality Standards:
 
 
 <ul>
 <li>
 Maintain buyer compliance with all standards.
 </li>
 <li>
 Enforce health, safety, and environmental standards on the production floor.
 </li>
 <li>
 Ensure strict adherence to quality protocols and minimize rework/rejection rates.
 </li>
 </ul>
 
 
 People Leadership:
 
 
 <ul>
 <li>
 Provide firm yet approachable leadership, discipline with team motivation
 </li>
 <li>
 Lead, supervise, and mentor AGMs, Managers, Supervisors, and Mechanics team heads
 </li>
 <li>
 Foster a culture of accountability, performance, and teamwork across production units
 </li>
 <li>
 Show a balance between being firm/strict and approachable/friendly in leadership style
 </li>
 </ul>
 
 
 Reporting &amp; Control:
 
 
 <ul>
 <li>
 Prepare and present daily/weekly/monthly production reports to top management
 </li>
 <li>
 Track and monitor key KPIs such as Efficiency, On-Time Shipment (OTIF), and Defects per Hundred Units (DHU)
 </li>
 <li>
 Take immediate corrective actions in case of deviations or delays
 </li>
 </ul>
 
 
 Educational Requirements
 
 
 <ul>
 <li>
 Bachelor in Engineering (BEngg) in Textile Engineering
 </li>
 <li>
 Bachelor in Engineering (BEngg) in Industrial Eng &amp; Production
 </li>
 <li>
 Master of Business Administration (MBA)
 </li>
 </ul>
 
 
 Experience Requirements
 
 
 <ul>
 <li>
 15 to 20 year(s)
 </li>
 <li>
 The applicants should have experience in the following business area(s):
 </li>
 <li>
 Garments
 </li>
 </ul>
 
 
 Additional Requirements
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 15 to 20 years (Bangladeshi, Sri Lankan, Indian with work experience in Bangladesh)
 </li>
 <li>
 The applicants should have experience in the following business areas: Head of operation in reputed Garments industry with sound knowledge of Production Planning execution, Quality Compliance management, Operational Efficiency etc.
 </li>
 </ul>
 
 
 Experience Requirements
 
 
 <ul>
 <li>
 15&ndash;20 years of progressive experience in garments/RMG production management
 </li>
 <li>
 Minimum 5 years&rsquo; experience as Head of Operation in reputed garments industry
 </li>
 <li>
 Strong technical expertise in Sewing, Cutting, Finishing, and Mechanics operations
 </li>
 <li>
 Proven track record in large-scale woven/knit garments factories with international buyer exposure
 </li>
 <li>
 Hands-on leadership style, with the ability to operate directly on the production floor.
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong leadership and floor management capabilities
 </li>
 <li>
 Deep knowledge of production efficiency, line balancing, and workforce management
 </li>
 <li>
 Sound understanding of machinery, maintenance, and mechanical operations
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Ability to balance firmness with people-friendly leadership
 </li>
 <li>
 Proficiency in English, Bengali and Arabic(optional)
 </li>
 </ul>
 
 
 Job Location
 
 
 <ul>
 <li>
 Egypt
 </li>
 </ul>
 
 
</div>

Head of Operation (For SAE-A BANGLADESH LIMITED) - Job ID : 1407574

Cemex

<div>
 Cemex Egypt is looking for a highly skilled Management and Financial Services Manager to join our Finance team in Cairo, Egypt.
 
 
 
 Position Summary
 
 
 
 We are seeking an experienced and strategic Management &amp; Financial Services Manager to lead and oversee key financial functions across our Egypt and UAE operations. This senior role reports directly to the CFO and plays a vital part in ensuring financial integrity, governance, and strategic insight. The ideal candidate will bring deep accounting expertise, regional experience, and strong leadership skills.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead financial reporting and consolidation processes aligned with IFRS.
 </li>
 <li>
 Oversee accounting functions, including general ledger, fixed assets, and Capex.
 </li>
 <li>
 Collaborate with external auditors for the issuance of financial statements.
 </li>
 <li>
 Ensure compliance with internal controls, policies, and regulatory standards.
 </li>
 <li>
 Supervise treasury operations handled by the dedicated treasury manager.
 </li>
 <li>
 Manage insurance programs and implement risk mitigation strategies.
 </li>
 <li>
 Provide direct strategic support to the CFO through financial analysis and business evaluations.
 </li>
 <li>
 Mentor and develop the finance team across Egypt and UAE.
 
 
 </li>
 </ul>
 
 Key Skills
 
 
 
 <ul>
 <li>
 Proven people management skills, including leading large, diverse teams across functions and geographies.
 </li>
 <li>
 Strong leadership and cross-functional team management.
 </li>
 <li>
 Expert knowledge of IFRS and technical accounting.
 </li>
 <li>
 Analytical and strategic financial planning capabilities.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 High attention to detail and standards of accuracy.
 </li>
 <li>
 Assertiveness, ownership mindset, and strong execution discipline.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in accounting, Finance, or a related field.
 </li>
 <li>
 Fluency in English, both written and verbal.
 </li>
 <li>
 Minimum of 14 years&rsquo; progressive experience in finance and accounting.
 </li>
 <li>
 Advanced computer skills, including professional use of Microsoft Office (Excel, PowerPoint, Word, Outlook) and strong financial modeling capabilities.
 </li>
 <li>
 Proven expertise in financial reporting, consolidation, and compliance.
 </li>
 <li>
 Demonstrated success in audit and regulatory environments.
 </li>
 <li>
 Professional certifications preferred (CMA, CFA, ACCA, or equivalent).
 </li>
 <li>
 Familiarity with SAP EBR or similar ERP systems.
 </li>
 </ul>
</div>

Management & Financial Services Manager

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