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senior operations manager

Foundever

<div>
 
 
 About Us
 
 
 
 
 Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
 
 
 Join Foundever as We Expand in Luxor! 🚀
 
 
 
 #Foundever
 
 is continuing its growth journey in Egypt&mdash;and this time, we are bringing new opportunities to Luxor, one of the country&rsquo;s most vibrant and promising cities.
 
 
 As a global leader in customer experience,
 
 #Foundever
 
 is committed to creating meaningful careers, developing strong local talent, and building high-performing teams that drive long-term success.
 
 
 With our Luxor expansion, we&rsquo;re opening the door for passionate leaders to shape the future of Operations in a brand-new market. This is your opportunity to lead multiple accounts, build strong teams from the ground up, and represent Foundever&rsquo;s culture of excellence in a city rich with potential.
 
 
 We are looking for a Senior Operations Manager who is ready to step into a high-impact role&mdash;someone with the vision, leadership, and operational mastery to elevate performance, inspire teams, and support our growing client base.
 
 
 If you&rsquo;re driven, strategic, and excited to be part of a major milestone in Foundever Egypt&rsquo;s journey, then Luxor awaits you.
 
 
 Be the leader who sets the standard. Be part of our expansion!
 
 
 
 
 Primary Job Responsibilities
 
 
 
 
 
 
 Summary of Primary Job Responsibilities
 
 
 :
 
 
 <ul>
 <li>
 To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI&rsquo;s across the Client.
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 Direct involvement in the recruitment, selection induction and ongoing skills development for all direct reports, ensuring we attract and retain the best talent.
 </li>
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 Line management responsibility for Client Operations Managers.
 </li>
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 Ensure CLOE metrics are consistently achieved and appropriate actions taken to address any shortfall.
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 Undertake formal quarterly performance reviews and 1:1 meetings with direct reports against KPI&rsquo;s.
 </li>
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 Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary.
 </li>
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 Management of any campaign migration or new business implementation for the Client.
 
 
 </li>
 </ul>
 
 
 Long Description
 
 
 
 
 <ul>
 <li>
 Apply process for tracking of client satisfaction and complaints in terms of response and resolution.
 </li>
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 Ensure process audits are completed quarterly for each customer related transaction and improvement plans agreed.
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 Preparing, analyzing and presenting data to the client as part of monthly performance reviews.
 </li>
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 Ensure forecasts and work schedules are accurately completed using relevant client information and scheduling tool.
 </li>
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 Ensure integrity and accuracy of financial reporting and analysis on client level
 </li>
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 Ensure budgeted revenue and EBITDA is achieved, by ensuring client is invoiced for all &rsquo;billed hours&rsquo;
 </li>
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 Ensure team members are recruited on time and with appropriate skills, and aligned with client forecast, ensuring absenteeism and attrition are managed to maximize EBITDA contribution.
 
 
 </li>
 </ul>
 
 
 Long Description
 
 
 
 
 <ul>
 <li>
 To ensure actions from Employee Satisfaction survey are implemented and continuously reviewed.
 </li>
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 Overall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career development.
 </li>
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 Facilitate a culture of open and honest 2 way communication ensuring key messages are cascaded.
 </li>
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 Manage client relationship at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and to required quality.
 </li>
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 Co-ordination of responses to any client change control requests.
 </li>
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 Ensure call monitoring is undertaken in line with CLOE and reported monthly across representative sample of all transaction types and appropriate action taken to correct any shortfall.
 </li>
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 Ensure client satisfaction surveys are undertaken and action plans implemented and reviewed.
 </li>
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 Management of any client escalations relating to the Operational team&rsquo;s performance.
 
 
 </li>
 </ul>
 
 
 Requirements:
 
 
 
 
 
 Short Description
 
 
 
 <ul>
 <li>
 Work Location : Luxor
 </li>
 <li>
 English Proficiency of C1, with a second language being a plus.
 </li>
 <li>
 7 - 10 years of experience in the call center industry.
 </li>
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 Proven 3 -year experience as an operations Manager or equivalent title is a must
 </li>
 <li>
 US Account Experience &ndash; Strong background in handling U.S.-based clients, understanding cultural nuances, SLAs, and compliance requirements is a MUST
 </li>
 <li>
 Multi-Team Management &ndash; Experience managing multiple teams and operations managers (overseeing at least 300 to 500 FTEs).
 </li>
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 P&amp;L and Financial Acumen &ndash; Proven track record of managing budgets, revenue, and operational costs to maximize profitability.
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 Client &amp; Stakeholder Management &ndash; Experience in client negotiations, QBRs, and strategic partnerships.
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 Six Sigma (Green Belt or Black Belt)
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 Lean Management
 </li>
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 Outliers Management Certification
 </li>
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 PMP (Project Management Professional)
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 COPC Certification
 </li>
 </ul>
</div>

Senior Operations Manager - Luxor Based

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 Role Description:
 
 
 
 The Operations Expansion Senior Manager is responsible for driving the growth of our logistics network by leading operational expansion projects, opening new Hubs locations, optimizing processes, and ensuring operational readiness across new markets. This role ensures that expansion initiatives are executed efficiently, aligned with business goals, and maintain the highest standards of service quality and operational excellence.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Leads Bosta&rsquo;s national growth by planning, launching, and standardizing all new operational facilities across the network. The role oversees the full expansion lifecycle, from assessing locations and designing hub layouts to coordinating construction, setup, and operational readiness
 </li>
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 Develops the frameworks, playbooks, and SOPs that guide how hubs are opened, relocated, or upgraded, ensuring every site meets Bosta&rsquo;s operational, financial, and quality standards
 </li>
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 Manages a specialized team and works closely with Operations, Planning, Commercial, Real Estate, Finance, and People to ensure seamless execution
 </li>
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 Responsible for building scalable, efficient, and compliant facilities that enhance service quality, reduce costs, and support Bosta&rsquo;s long-term growth plans
 </li>
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 Lead end-to-end expansion projects for new hubs, from planning to launch
 </li>
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 Conduct site visits, feasibility studies, and cost assessments
 </li>
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 Identify opportunities to improve processes, productivity, and cost efficiency during expansion phases
 </li>
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 Implement best practices in last-mile delivery, sorting, and warehousing operations
 </li>
 <li>
 Coordinate with Admin, Procurement and Operations to prepare facilities, equipment, and staffing
 </li>
 <li>
 Build timelines and ensure all tasks are completed before go-live
 </li>
 <li>
 Report progress, risks, and challenges to senior leadership
 </li>
 <li>
 Continuously improve expansion processes to enable faster and more efficient launches
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experiences
 
 
 
 <ul>
 <li>
 +10 years of experience in operations, expansion, project management, logistics, or similar roles
 </li>
 <li>
 Strong project management and coordination skills
 </li>
 <li>
 Ability to work cross-functionally and handle multiple hubs at once
 </li>
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 Excellent communication, problem-solving, and decision-making abilities
 </li>
 <li>
 Strong analytical mindset with comfort using data for planning
 </li>
 <li>
 Willingness to travel across Egypt frequently
 </li>
 <li>
 .Experience in logistics, e-commerce, or retail operations is a plus
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Operations Expansion Senior Manager

Ensemble Health Partners

<div>
 
 
 Role Overview
 
 
 
 We are seeking a People Operations Specialist to join our fast-growing team in Cairo.
 
 
 This role will directly support the Senior Operations Manager while owning end-to-end processes that shape our employee experience.
 
 
 The ideal candidate is passionate about culture, engagement, recruiting, and compliance and thrives in a startup-fast but evolving corporate environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 &bull; Recruitment &amp; Onboarding: Manage end-to-end recruiting, onboarding full-time and part-time employees.
 
 
 &bull; People Operations &amp; Culture: Support Senior Operations Manager, own engagement initiatives, policy development, performance management, and office admin support.
 
 
 &bull; Compliance &amp; Systems: Manage Odoo ERP, Workday, Microsoft 365, collaborate with IT &amp; Finance.
 
 
 &bull; Data &amp; Reporting: Track, analyze, and report on HR data.
 
 
 &bull; Future Growth: Potential to mentor new People Ops hires as the team expands.
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; 2&ndash;3 years of experience in People Operations/HR (startup experience is a plus).&bull; End-to-end recruitment and onboarding experience.
 
 
 &bull; Knowledge of HR lifecycle, compliance, and engagement.
 
 
 &bull; Strong proficiency in Excel, PowerPoint, Word; analytics is a plus.
 
 
 &bull; Experience with Greenhouse, LinkedIn Recruiter, Workday, Odoo ERP, Microsoft 365.
 
 
 &bull; Fluency in English; healthcare knowledge is a plus.
 
 
 &bull; HR Diploma or certification is a plus.
 
 
 
 
 
 
 Key Skills &amp; Competencies
 
 
 
 &bull; Excellent communication and presentation skills.
 
 
 &bull; Ability to work under pressure and adapt quickly.
 
 
 &bull; Flexible, resilient, and comfortable with change.
 
 
 &bull; Strong discretion and confidentiality.
 
 
 &bull; Creative, people-focused mindset with ability to implement policies.
 
 
 
 
 
 
 Work Environment &amp; Culture
 
 
 
 &bull; Hybrid role based in Mivida Business Park, New Cairo.
 
 
 &bull; Occasional mission-based work assignments.
 
 
 &bull; Startup-fast pace with shift toward corporate HR maturity.
 
 
 &bull; Growth opportunities into People Operations leadership.
 
</div>

People Operations Specialist

Worley

<div>
 
 Building on our past. Ready for the future
 
 
 
 Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We&rsquo;re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.
 
 
 
 Purpose
 
 
 
 As a Senior Expert &ndash; Nuclear Administrative and Corporate Readiness you will support the Customer in establishing a fully functional and effective corporate and administrative structure for the nuclear operating organisation. This includes governance, finance, human resources, information management, document control, management systems, and integration with regulatory compliance. This position will play a key role in translating regulatory and corporate expectations into organisational capabilities, ensuring the future operator is institutionally ready for all aspects of plant operation.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Lead the development of the corporate governance model for the Customer's nuclear operating organisation, ensuring alignment with national regulations and IAEA guidance (e.g., SSR 2/2, GSR Part 1, GSR Part 2, GS-G-3.1, NS-G-2.4).
 </li>
 <li>
 Perform functional analysis and distribution of responsibilities across the administrative and support services of the Customer&rsquo;s structure, including Finance, Human Resources, Procurement, Information and Communication Technology, Quality Assurance and Quality Control.
 </li>
 <li>
 Conduct an organisational gap analysis focusing on areas such as financial planning, budgeting for operations, procurement capability, asset management, and information/document control systems.
 </li>
 <li>
 Define the material, Information and Communication Technology, and software infrastructure required for corporate and administrative functions, including Enterprise Resource Planning systems, licensing and document tracking systems, and HR platforms.
 </li>
 <li>
 Contribute to the definition and implementation of management systems, procedures, and interfaces between corporate and technical operations.
 </li>
 <li>
 Define and assist with the development of the management processes that will facilitate the implementation of all the required management and governance processes.
 </li>
 <li>
 Support the development of recruitment plans, training and authorization matrices for support personnel and administrative staff.
 </li>
 <li>
 Facilitate the development of interfaces with external stakeholders including regulators, government institutions, financial oversight bodies, and utility partners.
 
 
 </li>
 </ul>
 
 Experience And Qualifications
 
 
 
 <ul>
 <li>
 Minimum of 20 years experience in the nuclear sector, with senior management responsibilities over corporate functions, including at least one role as Senior Manager, Executive or Deputy Director in a nuclear operating organisation.
 </li>
 <li>
 Proven experience in developing and implementing integrated management systems and in leading support functions during transition to operations.
 </li>
 <li>
 Strong knowledge of IAEA GSR Part 2, GS-R-3, and other relevant safety and quality management standards.
 </li>
 <li>
 Experience in nuclear finance planning, ERP selection/implementation, and HR management for nuclear operations.
 </li>
 <li>
 Experience supporting newly established nuclear entities is highly desirable.
 </li>
 <li>
 Degree in Business Administration, Industrial Management, Nuclear Engineering, or equivalent.
 </li>
 <li>
 MBA or post-graduate management qualifications preferred.
 
 
 </li>
 </ul>
 
 Special Job Requirements
 
 
 
 <ul>
 <li>
 Ability to communicate, influence and persuade.
 </li>
 <li>
 Prudent use of confidential information.
 </li>
 <li>
 Ability to work and interact with multidiscipline teams.
 
 
 </li>
 </ul>
 
 Moving forward together
 
 
 
 At Worley we want our people to be energised and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection, and innovation.
 
 
 We recognise the value of equal employment opportunity and are committed to promoting fairness, equity and diversity in its workplace hence we encourage applications from people with a variety of experience and backgrounds. We&rsquo;re building a diverse, inclusive, and respectful workplace where everyone feels they belong, can be themselves, and are heard.
 
 
 Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. Apply today.
 
 
 
 Company
 
 
 
 Worley
 
 
 
 Primary Location
 
 
 
 EGY-CAI-Cairo
 
 
 
 Job
 
 
 
 Safety and Risk
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Employment Type
 
 
 
 Employee
 
 
 
 Management Level
 
 
 
 Supervisor
 
 
 
 Job Posting
 
 
 
 Aug 29, 2025
 
 
 
 Unposting Date
 
 
 
 Dec 1, 2025
 
 
 
 Reporting Manager Title
 
 
 
 Senior Project Manager
</div>

Senior Expert – Nuclear Administrative and Corporate Readiness

Talent 360 ME

<div>
 Qmaizen Quality is looking for a proactive and organized Personal Assistant / Office Manager to support senior management with daily administrative and coordination tasks. The ideal candidate will be detail-oriented, professional, and able to handle multiple priorities efficiently.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage calendars, meetings, and travel arrangements.
 </li>
 <li>
 Prepare reports, presentations, and meeting minutes.
 </li>
 <li>
 Handle confidential information with discretion.
 </li>
 <li>
 Communicate with internal teams and external partners.
 </li>
 <li>
 Support operations across Real Estate, E-Commerce, TIC, Marketing, and Business Development.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration, Office Management, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience as a Personal Assistant, Office Manager, or Executive Secretary.
 </li>
 <li>
 Strong command of MS Office and Google Workspace.
 </li>
 <li>
 Certification in Executive Assistance or Office Management is a plus.
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Excellent organization and time management.
 </li>
 <li>
 Strong communication and multitasking abilities.
 </li>
 <li>
 Problem-solving and decision-making skills.
 </li>
 <li>
 Basic finance knowledge and a sales mindset.
 
 
 
 </li>
 </ul>
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Medical and social insurance
 </li>
 <li>
 Performance-based incentives
 </li>
 <li>
 Growth and development opportunities
 
 
 
 </li>
 </ul>
 📍 Location: UAE / Egypt
</div>

Personal Assistant

MAGRABi Retail Group

<div>
 
 
 JOB PURPOSE
 
 
 
 
 
 
 This role supports the Legal Department by handling routine legal tasks, maintaining structured legal archives, tracking renewals and compliance deadlines, and contributing to contract drafting and review. The role ensures proper documentation, efficient legal operations, and supports regional alignment under the Legal &amp; Compliance function.
 
 
 
 
 
 
 Qualifications and Education:
 
 
 
 
 
 
 &bull; Bachelor&rsquo;s degree in law from a recognized university.
 
 
 &bull; Admitted to the bar in Egypt (mandatory).
 
 
 &bull; Strong attention to detail and documentation accuracy.
 
 
 &bull; Solid contract drafting and basic negotiation skills.
 
 
 &bull; Good understanding of regulatory and compliance principles.
 
 
 &bull; Strong organizational and archiving abilities (digital and physical).
 
 
 &bull; Proficiency in MS Office; familiarity with legal management/automation tools is a plus.
 
 
 &bull; Excellent command of Arabic and English.
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 
 &bull; 2 &ndash; 4 years of post-qualification experience in legal practice or in-house counsel role.
 
 
 &bull; Experience in contracts, corporate documentation, and legal operations.
 
 
 &bull; Experience in organizing legal records and documentation (preferred).
 
 
 
 
 
 
 JOB RESPONSIBILITIES
 
 
 
 &bull; Draft and review routine contracts and agreements to ensure proper legal structure and reduce risk exposure.
 
 
 &bull; Maintain organized legal archives, digital and physical, for contracts, corporate documents, and
 
 
 regulatory filings, ensuring easy retrieval and compliance.
 
 
 &bull; Track contract renewals, expirations, and compliance deadlines to support timely actions and prevent lapses.
 
 
 &bull; Prepare legal summaries, conduct research, and support due diligence for projects, suppliers, and
 
 
 transactions.
 
 
 &bull; Assist in developing and standardizing templates, including NDAs, supplier contracts, and internal forms.
 
 
 &bull; Support corporate filings and documents such as PoAs, resolutions, and notarization processes to
 
 
 maintain proper governance.
 
 
 &bull; Assist in maintaining an updated regulatory and compliance tracker for Egypt and regional alignment.
 
 
 &bull; Provide operational support to the Senior Lawyer and Senior Legal Manager, ensuring smooth daily functioning of the Legal Department.
 
</div>

Executive - Legal Affairs & Compliance

Explore 949+ Senior operations manager in Cairo this December. Find roles across top companies and apply now to boost your career.

949 senior operations manager jobs IN Cairo

Senior Operations Manager - Luxor Based

Operations Expansion Senior Manager

People Operations Specialist

Senior Expert – Nuclear Administrative and Corporate Readiness

Personal Assistant

Personal Assistant

Executive - Legal Affairs & Compliance