senior customer success manager Jobs in Atlanta

senior customer success manager

product manager - seo -

product marketing manager Jobs in Atlanta

product marketing manager

senior brand manager

senior manager, digital product member experience Jobs in Atlanta

senior manager, digital product member experience

senior product manager

CVS Health

<div><p>At CVS Health, we&rsquo;re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.</p><p></p><p>
As the nation&rsquo;s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues &ndash; caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.</p><p></p><p>
Position Summary</p><p>
We are seeking a strategic and user-focused <b>Senior Manager of Digital Member Experience </b>to lead the evolution of our digital health and wellbeing platform. This role is critical in ensuring the product not only engages users but also drives meaningful and sustained improvements in their health and quality of life. The platform delivers individualized experiences grounded in evidence-based strategies across all domains of wellness, with a strong emphasis on physical health, chronic condition management, prevention, and overall wellbeing.</p><div></div><p>
Key Responsibilities</p><p>
As the primary owner of the final member experience you will</p><ul><li>
Define &amp; Champion the vision for the end-to-end member experience, leading cross-functional teams to ensure user flows, journeys, and engagement strategies reflect member needs and deliver meaningful outcomes.</li><li>
Product Content Alignment: Serve as a key stakeholder in shaping product content strategy by providing user-centered input and feedback. Ensure that content within the product aligns with user expectations and experience goals, while respecting content and design constraints.</li><li>
In-Production User Support Model: Define how the product supports members for service (e.g., enabling operations with tools and processes to support users).</li><li>
Optimization of User Feature Adoption &amp; Engagement Trends: Monitor and recommend feature sunset as appropriate.</li><li>
Collaborate with B2B Team: Work closely with the B2B team to align user experience with client expectations, enabling experiences that fulfill the optimal health improvement outcomes.</li><li>
Ensure Compliance: Ensure legal, compliance, and regulatory concerns for users are accounted for in product features. Execute on user experience for legal, compliance, and regulatory B2B requirements.</li></ul><div></div><p>
Minimum Qualifications</p><ul><li>
7&ndash;10 years of experience in member experience, customer success, service design, or related roles</li><li>
Proven track record of leading cross-functional initiatives that improve customer/member satisfaction and engagement</li><li>
Strong understanding of B2C or B2B2C models, particularly in digital health, wellness, or benefits ecosystems</li><li>
Experience designing or managing programs that drive behavior change, engagement, or satisfaction</li><li>
Excellent communication, empathy-driven leadership, and stakeholder management skills</li></ul><p></p><p>
Preferred Qualifications</p><ul><li>
Experience working with health plan members, employer-sponsored benefits, or wellness program participants</li><li>
Background in digital health platforms, member engagement tools, or customer journey mapping</li><li>
Familiarity with Agile methodologies and comfort working with both proprietary and standard business tools (e.g., CRM systems, Microsoft Office, collaboration platforms)</li><li>
Experience using member feedback, NPS, or satisfaction data to inform strategy and continuous improvement</li><li>
Exposure to behavioral science, human-centered design, or service design thinking</li><li>
Understanding of ROI modeling or impact measurement for member-facing programs</li></ul><div></div><p>
Work Environment</p><ul><li>
This is a fully remote role. While candidates may be located anywhere in the U.S., most key stakeholders and collaborators are based in the Eastern Time Zone. As such, candidates should be comfortable with a schedule that includes meetings starting as early as 9:00 AM ET.</li><li>
Occasional travel for internal meetings and industry conferences</li></ul><div></div><p>
Education</p><p>
A bachelor&rsquo;s degree in a relevant field&mdash;such as business, public health, behavioral sciences, health promotion, human-centered design, or a related discipline&mdash;is preferred. Equivalent industry experience in digital health, wellness, member engagement, or service design will also be considered.</p><p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$67,900.00 - $199,144.00<p><br>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company&rsquo;s equity award program.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
We anticipate the application window for this opening will close on: 12/02/2025<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Senior Manager, Digital Product Member Experience

<div><b>Your Job</b><p>
KBX is seeking a dynamic and experienced Senior Brand Manager to lead and execute strategic marketing initiatives. This role demands a robust understanding of our logistics business, technology and market. It will require a hands-on approach to campaign management, and a willingness to experiment and optimize marketing efforts that fuel organizational growth. This individual will be a key player in shaping and executing KBX's commercial sales strategy, leading cross-functional collaboration and driving external sales growth.</p><p><b>
Our Team</b></p><p>
Our team drives KBX's commercial success by targeting markets and customers where our capabilities create meaningful differentiation. We work backwards from the outcomes our business needs, leveraging technology, data, and deep industry knowledge to deliver results that set KBX apart. By focusing on areas where we have a clear advantage, we strengthen partnerships, demonstrate market leadership, and fuel sustainable growth for KBX and our customers.</p><p><b>
What You Will Do</b></p><p></p><ul><li>
Develop a Marketing vision, outlining strategic outcomes and capabilities required to succeed long-term.
</li><li>Own KBX's external brand voice and visual identity, ensuring consistency and distinction across all external communications and platforms.
</li><li>Create comprehensive, data-driven plans to successfully launch KBX products into targeted industrial verticals, aligning with overall business goals and sales strategies.
</li><li>Design, execute, and optimize multi-channel marketing campaigns (digital, print, social, events) to drive brand awareness, lead generation, and revenue growth.
</li><li>Use Google Analytics (Tag Manager, SEO, Search Sponsor), A/B testing, and other analytics tools to measure campaign performance, uncover insights, and adjust tactics for maximum impact.
</li><li>Develop clear, technical, and persuasive content for marketing collateral, blog posts, social media, emails, and sales enablement materials.
</li><li>Maintain and enhance KBX's website and digital assets to drive sales growth
</li><li>Analyze customer segments, buyer personas, competitive landscape, and industry trends to inform marketing strategies and product positioning.
</li><li>Partner cross-functionally to align marketing efforts with organizational priorities</li><li>
Work closely with event specialists and sales teams to develop KBX's presence at conferences, trade shows, webinars, and customer events that amplify brand visibility and generate leads.
</li><li>Provide regular updates and detailed reports on marketing KPIs, campaign results, and ROI to leadership and key stakeholders.
</li><li>Champion testing of new marketing channels, tools, and strategies to keep KBX at the forefront of market trends and maximize competitive advantage.
</li></ul><p><b>Who You Are (Basic Qualifications)</b></p><p></p><ul><li>
Experience in leading a B2B marketing capacity or vertical
</li><li>Experience creating &amp; executing go-to-market strategies and integrated marketing campaigns
</li><li>Experience with A/B testing and Google Analytics tools
</li><li>Experience copywriting and with content development for marketing channels
</li><li>Experience managing brand development and digital marketing efforts
</li><li>Experience working with and managing agencies to produce creative/marketing collateral
</li></ul><p><b>What Will Put You Ahead</b></p><p></p><ul><li>
Experience leading marketing strategies for the transportation or logistics or supply chain industry
</li><li>Experience using WordPress, HubSpot, and 6sense marketing automation platforms as well as Google Analytics tools.
</li><li>Experience managing, coaching and mentoring team members
</li><li>Experience leveraging SEO best practices and search engine marketing to drive engagement
</li><li>Experience conducting market research to gather customer and/or competitive insights
</li></ul><p>At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.</p><p><b>
Hiring Philosophy</b>
</p><p>All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .</p><p><b>
Who We Are</b></p><p>
KBX Logistics, a Koch company and global leader in transportation, offers world-class, technology-driven capabilities across all modes of managed freight and transportation asset management. KBX is uniquely positioned to meet the challenges shippers face, leveraging decades of firsthand experience and data-driven insights from a large, diverse, and global business network. By building mutually beneficial partnerships and innovative technology, KBX creates a competitive advantage for its customers and meets the growing need for cost effective and reliable supply chain solutions. For more information on KBX, visit www.kbx.com .</p><p>
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.</p><p><b>
Our Benefits</b>
</p><p>Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
</p><p>Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.</p><p><b>
Equal Opportunities
</b></p><p>Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aqu&iacute; , or tu ).</p></div>

Senior Brand Manager

Intuit

<div><h2 class="jobSectionHeader"><b>Overview</b></h2><div>
We are a high-impact, fast-moving Customer Success organization on a transformational journey. With bold goals and a deep obsession for both customer and expert experiences, we operate at velocity and with purpose to deliver measurable impact at scale. We're looking for a bold, strategic, and hands-on leader to join our passionate team and help us drive large-scale change across both internal operations and external partner ecosystems.</div><p></p><div><br>
As a Senior-level individual contributor in Vendor Partner Management, you will lead multi-million-dollar customer success partnerships and deliver complex strategic initiatives that enhance service delivery, operational efficiency, and customer satisfaction. You will be a critical bridge between internal teams and external partners, ensuring we deliver excellence and innovation across every touchpoint.</div><p><b><br>
Responsibilities</b></p><p><b>
Partner Management &amp; Service Delivery</b></p><ul><li><p>
Lead multiple high-value external partner relationships, driving performance improvement, operational consistency, and strategic alignment.</p></li><li><div>
Build trusted, win-win relationships with senior leaders across partner organizations to co-develop goals and long-term success plans.</div></li><li><p>
Act as the voice of the partner internally, resolving escalations and clearing roadblocks that impede performance or customer experience.</p></li></ul><p><b>
Strategic Programs &amp; Transformation</b></p><ul><li><p>
Own and drive large-scale, cross-functional initiatives that impact customer support delivery, expert enablement, and operational scalability.</p></li><li><div>
Collaborate with internal stakeholders across Product, Operations, Finance, and Technology to co-design and execute strategic programs.</div></li><li><p>
Take full ownership of execution details, including program setup, milestone tracking, meeting orchestration, and risk management.</p></li></ul><p><b>
Data-Driven Insight &amp; Impact</b></p><ul><li><p>
Leverage quantitative and qualitative data to assess performance, identify improvement opportunities, and build actionable strategies.</p></li><li><p>
Build dashboards and executive-level insights to communicate progress, value, and impact of initiatives and partnerships.</p></li></ul><p><b>
Change Leadership &amp; Innovation</b></p><ul><li><p>
Champion innovation by introducing novel ideas and helping others adapt to evolving priorities and solutions.</p></li><li><p>
Actively contribute to a culture of continuous improvement, bold thinking, and operational excellence.</p></li></ul><p><b><br>
Qualifications</b></p><p></p><ul><li><p><br>
6+ years of leadership experience in Vendor Partner Management, Customer Experience, Business Operations, Program Management, or Strategic Partnerships</p></li><li><div>
Proven track record managing BPO/vendor partnerships, with a focus on performance management and relationship development across senior stakeholders</div></li><li><div>
Bachelor's degree required</div></li><li><div>
Strong business acumen and customer-centric mindset, with the ability to balance high-level strategy and hands-on execution</div></li><li><div>
Demonstrated experience as a self-starter that can quickly and independently assess business requirements and become a trusted leader and subject matter expert</div></li><li><div>
Analytical skills and comfort with data; able to drive insights, make decisions, and communicate findings effectively</div></li><li><div>
Experience leading complex, multi-stakeholder initiatives across functions with measurable business impact</div></li><li><p>
Demonstrated resilience, initiative, and ability to adapt in fast-paced, evolving environments</p></li></ul><p><br>
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:</p></div><p></p>

Senior Vendor Partner Manager

NICE Actimize

<div><div><p>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><div><p><b>
So, what&rsquo;s the role all about?</b></p>
<p>
NiCE is seeking a Senior Customer Success Manager, VRS to join our VRS Public Safety team. As a member of the Value Realization Services team, you will be responsible for ensuring that customers fully realize the value of NICE&rsquo;s cloud-based Evidencentral digital evidence management platform, by actively guiding them through the business process transformation associated with the technology adoption process, and regularly monitoring key metrics that demonstrate adoption and usage , while proactively identifying, prioritizing and addressing any potential roadblocks that impact successful adoption and usage.</p>
<p>
NiCE&rsquo;s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better &ndash; whether it&rsquo;s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NiCE also helps everyone work better together, so justice flows more smoothly, from incident to court.</p>
<p><b>
How will you make an impact?</b></p>
<ul>
<li>Serving as the primary customer contact and advocate for the post-sales customer journey for identified accounts</li>
<li>Building and executing an account specific relationship framework (executive sponsor, technical and operational leadership), inclusive of regularly scheduled status calls, quarterly business reviews, roadmap reviews and account planning sessions.</li>
<li>Running regular, proactive meetings and other communications with each client. Keeps meticulous records, and is accountable for internal and external follow-through (leveraging resources and associated teams at NiCE)</li>
<li>Accountable for driving customer adoption of Evidencentral as measured by consumption of services according to contracted amount, usage rates, and NPS/CSAT</li>
<li>Driving customer adoption and consumption by educating customer on how to internally promote the use of Evidencentral, identifying and prioritizing critical use cases and applying critical features, driving expansion, then monitoring consumption usage</li>
<li>Connecting the value realized by customers to the vision they embraced when NiCE solutions were selected through initial workshop/consulting engagements</li>
<li>Leveraging internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.</li>
<li>Identifying blockers for adoption and consumption and finds solutions by collaborating with clients and cross-functional Public Safety and Justice teams.</li>
<li>Syncing and collaborates with other Value Realization Services Managers to share and leverage insights across all customer accounts</li>
<li>Actively farms existing account base to identify upsell and cross-sell opportunities.</li>
<li>Providing valuable account information and insight to sales team to fuel the sales engine, and to help refine go-to-market approach, thus influencing both upsales and new sales.</li>
<li>Leading the renewal and expansion of subscription services for assigned accounts, works with sales through NiCE&rsquo;s admin process</li>
</ul>
<p><b>Have you got what it takes?
</b></p><ul><li>Bachelor&rsquo;s degree required</li>
<li>5+ years&rsquo; experience in account/client relationship management</li>
<li>User application training experience is desirable</li>
<li>Operational process re-engineering experience is desirable</li>
<li>Excellent organizational and multi-tasking skills, ability to remain calm under pressure and &lsquo;think on one&rsquo;s feet&rsquo;</li>
<li>Exceptional interpersonal, listening, written and verbal communication skills are a must.</li>
<li>Exceptional presentation skills and ability to create organized and thoughtful presentations</li>
<li>Ability to learn about technology solutions and be able to teach and inspire others on how to use the solution and get value from the solutions</li>
<li>Ability to lead and motivate, develop clear and creative solutions and manage multiple initiatives simultaneously.</li>
<li>Comfortable dealing with complex customer relationships, decision processes and competing agendas.</li>
<li>Proven track record of successfully building and nurturing client relationships.</li>
<li>Superior critical thinking, decision making and problem-solving skills.</li>
<li>Ability to travel</li></ul><br>
<p></p>
<p><b>
What&rsquo;s in it for you?</b></p>
<p>
Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!</p>
<p><b>
Enjoy NiCE-FLEX!
</b></p><p>At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.</p><br>
<p></p>
<p><b>
Requisition ID: 9304</b><br>
<b>Reporting into: </b>Manager, Customer Success Management<br>
<b>Role Type: </b>Individual Contributor</p></div><div><p><b><i>
About NiCE
</i></b></p><p><i>NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
</i></p><p><i>Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
</i></p><p><i>NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</i></p></div></div><p></p>

Senior Customer Success Manager

NICE

<div><div><p>At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><b>
So, what's the role all about?</b></p>
<p>
NiCE is seeking a Senior Customer Success Manager, VRS to join our VRS Public Safety team. As a member of the Value Realization Services team, you will be responsible for ensuring that customers fully realize the value of NICE's cloud-based Evidencentral digital evidence management platform, by actively guiding them through the business process transformation associated with the technology adoption process, and regularly monitoring key metrics that demonstrate adoption and usage , while proactively identifying, prioritizing and addressing any potential roadblocks that impact successful adoption and usage.</p>
<p>
NiCE's Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better &ndash; whether it's responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NiCE also helps everyone work better together, so justice flows more smoothly, from incident to court.</p>
<p><b>
How will you make an impact?</b></p>
<ul>
<li>Serving as the primary customer contact and advocate for the post-sales customer journey for identified accounts</li>
<li>Building and executing an account specific relationship framework (executive sponsor, technical and operational leadership), inclusive of regularly scheduled status calls, quarterly business reviews, roadmap reviews and account planning sessions.</li>
<li>Running regular, proactive meetings and other communications with each client. Keeps meticulous records, and is accountable for internal and external follow-through (leveraging resources and associated teams at NiCE)</li>
<li>Accountable for driving customer adoption of Evidencentral as measured by consumption of services according to contracted amount, usage rates, and NPS/CSAT</li>
<li>Driving customer adoption and consumption by educating customer on how to internally promote the use of Evidencentral, identifying and prioritizing critical use cases and applying critical features, driving expansion, then monitoring consumption usage</li>
<li>Connecting the value realized by customers to the vision they embraced when NiCE solutions were selected through initial workshop/consulting engagements</li>
<li>Leveraging internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.</li>
<li>Identifying blockers for adoption and consumption and finds solutions by collaborating with clients and cross-functional Public Safety and Justice teams.</li>
<li>Syncing and collaborates with other Value Realization Services Managers to share and leverage insights across all customer accounts</li>
<li>Actively farms existing account base to identify upsell and cross-sell opportunities.</li>
<li>Providing valuable account information and insight to sales team to fuel the sales engine, and to help refine go-to-market approach, thus influencing both upsales and new sales.</li>
<li>Leading the renewal and expansion of subscription services for assigned accounts, works with sales through NiCE's admin process</li>
</ul>
<p><b>Have you got what it takes?
</b></p><ul><li>Bachelor's degree required</li>
<li>5+ years' experience in account/client relationship management</li>
<li>User application training experience is desirable</li>
<li>Operational process re-engineering experience is desirable</li>
<li>Excellent organizational and multi-tasking skills, ability to remain calm under pressure and 'think on one's feet'</li>
<li>Exceptional interpersonal, listening, written and verbal communication skills are a must.</li>
<li>Exceptional presentation skills and ability to create organized and thoughtful presentations</li>
<li>Ability to learn about technology solutions and be able to teach and inspire others on how to use the solution and get value from the solutions</li>
<li>Ability to lead and motivate, develop clear and creative solutions and manage multiple initiatives simultaneously.</li>
<li>Comfortable dealing with complex customer relationships, decision processes and competing agendas.</li>
<li>Proven track record of successfully building and nurturing client relationships.</li>
<li>Superior critical thinking, decision making and problem-solving skills.</li>
<li>Ability to travel</li></ul><br>
<p></p>
<p><b>
What's in it for you?</b></p>
<p>
Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!</p>
<p><b>
Enjoy NiCE-FLEX!
</b></p><p>At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.</p><br>
<p></p>
<p><b>
Requisition ID: 9304</b><br>
<b>Reporting into: </b>Manager, Customer Success Management<br>
<b>Role Type: </b>Individual Contributor</p><div><p><b><i>
About NiCE
</i></b></p><p><i>NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
</i></p><p><i>Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
</i></p><p><i>NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</i></p></div></div><p></p>

JPMorganChase

<div><b>JOB DESCRIPTION</b><p><br>
If you are customer focused, enjoy building relationships and providing financial advice to your clients, then a role as a Business Relationship Manager is for you.</p><p>
As a Business Relationship Manager Senior (BRM) Deepening banker in Business Banking, you&rsquo;ll be managing a portfolio of large profitable business clients with annual revenue greater than ~$5MM. You&rsquo;ll focus on deposit acquisition, product deepening, client retention and growth, and gaining referrals to increase primary bank share. As a Senior Deepening banker, you will provide a high-touch experience by building relationships and providing financial advice with a focus on client experience and risk management while deepening existing relationships and leveraging referrals to acquire new relationships.</p><p><b>
Job Responsibilities</b></p><p>
</p><ul><li>Manage, retain and deepen a portfolio of approximately 80-100 business clients in stable/mature stage with annual revenue greater than ~$5 million; provide business deposit and cash management solutions and manage business credit opportunities up to approximately $15 million; provide support to branch-based business bankers on sizeable business credit deals as needed</li>
<li>Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses</li>
<li>Use knowledge of business, finance, banking, credit, and risk management to identify, recommend, and promote solutions that best serve the client and ensure the profitability of the portfolio. Leverage knowledge of diverse types of businesses, industries, markets, financial and economic concepts, as well as creative marketing techniques, utilizing Chase resources and materials to develop business network and prospects</li>
<li>Regularly conduct in-person/virtual calls with existing clients, referrals and centers of influence at their places of business, looking for ways to cultivate long-term, primary banking relationships</li>
<li>Understand the personal financial goals and needs of the owner(s). Utilize knowledge of personal banking products and partner with Branch, Wealth Management and Private Bank to identify and deliver appropriate personal financial solutions</li>
<li>Utilize knowledge of treasury products and partner with product specialists to onboard clients seamlessly and ensure end-to-end delivery of new accounts and full suite of products and services; follow up with clients after account opening to determine appropriate additional solutions and establish digital capabilities</li>
<li>Protect the firm by following sound risk management protocols and control policies and adhering to regulatory requirements</li></ul><p>
</p><p></p><p><b>Required qualifications, capabilities, and skills</b></p><p>
</p><ul><li>Minimum of 5 years&rsquo; experience in a Business Banking Relationship Management role or related business lending experience</li>
<li>Strong knowledge of deposit and cash management products and services, and knowledge of business credit underwriting with commercial credit training. Uses seasoned judgment to offer comprehensive and customized solutions that best meet client needs; monitors and researches market/industry trends and business outcomes to anticipate client needs; presents proactive solutions and innovative alternatives when appropriate</li>
<li>Demonstrated ability to anticipate clients&rsquo; issues, own problems on clients&rsquo; behalf, and follow through with commitments</li>
<li>Strong relationship-building and excellent communication skills with individuals at all levels, internally and externally. Ability to influence others to achieve desired outcomes, and leverage technology to interact with clients effectively and efficiently</li>
<li>Excellent organizational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines</li>
<li>Self-directed, proactive, and creative; uses sound judgment and navigates ambiguity to get things done</li>
<li>Balance needs of clients with associated risks and interests of the firm</li></ul><p>
</p><p></p><p><b>Preferred qualifications, capabilities, and skills</b></p><p>
</p><ul><li>Bachelor&rsquo;s degree in Finance or related field, or equivalent work experience</li>
<li>Minimum of 3 years&rsquo; managing clients &gt;$10+MM revenue</li>
<li>Proficient in Microsoft Office tools including Outlook, Excel, Word, and PowerPoint</li>
<li>In-depth knowledge of diverse types of businesses, industries, markets, financial and economic concepts</li></ul>
<b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.</div></div>

Business Relationship Manager Senior - Deepener Vice President

CoStar Group

<div>Product Manager - SEO -<div></div><div><br>
Job Description</div><div></div><div><br>
Product Manager &ndash; SEO &ndash; Apartments.com &ndash;</div><div></div><div>
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&amp;P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world&rsquo;s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.</div><div>
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We&rsquo;ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.</div><div></div><div><i>
Apartments.com</i></div><div>
Apartments.com is the nation&rsquo;s #1 rental marketplace for owners, property managers and consumers. Apartments.com is the network that millions of renters every year rely on to find their new place, is continuing to grow our industry-leading sales force. We provide apartment Property Managers and Owners with a platform to market their property listings and the industry&rsquo;s most comprehensive virtual tools to attract the most and highest-quality renters. The Apartments.com Network includes Apartments.com, ForRent.com, ApartmentFinder.com, ApartmentHomeLiving.com, and eight other leading rental sites. Our suite of services includes digital advertising, social and reputation management, and market analytic solutions which delivers innovative tools for our customers.</div><div>
Learn more about <div>Apartments.com</div>.</div><div></div><div>
Role Description:</div><div>
The Apartments.com team is seeking a high-performing, results-driven Product Manager, SEO to create exceptional organic search experiences that will help drive continued organic growth and visibility for Apartments.com. We are looking for both a strategic thinker and a tactical operator who is passionate about building creative SEO solutions as competitive differentiators.</div><div></div><div>
This role offers the unique opportunity to shape the future of how people discover Apartments.com through search engines and how properties connect with qualified renters via organic channels. You will be responsible for building world-class SEO strategies and features for a suite of digital products that power our rental search, while driving growth initiatives in partnership with Product, Content, and Marketing teams.</div><div>
In this role, you will conceptualize and bring to life innovative, cutting-edge SEO features and enhancements that not only attract renters but also keep</div><div></div><div>
Apartments.com top-of-mind in organic search results. You will marry the worlds of optimizing renter experiences and maximizing advertiser ROI by driving Apartments.com&rsquo;s visibility and value proposition to new heights. You will partner with Sales and Customer Service to demonstrate how and why Apartments.com&rsquo;s organic reach and SEO solutions are most effective. The ideal candidate will also champion feature adoption efforts by collaborating with Analytics to collect data and usage metrics, building successful case studies to further sales enablement efforts.</div><div></div><div>
Beyond designing and shipping SEO features, you will get the opportunity to define and steer the SEO product strategy and roadmap, while evaluating competitive movements to stay ahead. Success in this role will require a deep understanding of the evolving search landscape, renter behavior, emerging trends in SEO, and the growing needs of Multifamily advertisers.</div><div></div><div>
Position location &ndash; Atlanta, GA &ndash; 5 days onsite</div><div></div><div>
Responsibilities:</div><ul><li><div>
Shape and manage the SEO product roadmap for Apartments.com&rsquo;s key domains to execute the SEO strategy</div></li><li><div>
Deliver SEO features and enhancements that support Apartments.com&rsquo;s business goals, OKRs, and competitive positioning</div></li><li><div>
Drive end-to-end SEO product management efforts, from ideation to execution, across the entire product development lifecycle, ensuring successful delivery and iteration</div></li><li><div>
Communicate SEO strategy, roadmap progress, and performance insights effectively to product, engineering, and sales teams, ensuring transparency and alignment</div></li><li><div>
Lead by example and inspire those around you by consistently building winning SEO features that make Apartments.com the undoubted leader in rental search marketplaces</div></li><li><div>
Utilize qualitative and quantitative data, customer feedback, market research, and competitive analysis to identify and prioritize SEO enhancements and opportunities</div></li><li><div>
Measure and evaluate the success of SEO releases, using metrics and KPIs to inform further optimizations and new product opportunities</div></li><li><div>
Think strategically to design and launch SEO features that not only enhance the customer experience, but also create significant business impact and growth</div></li><li><div>
Comfortably report SEO launch performance updates to product leadership</div></li><li><div>
Forecast and weigh potential impact of new SEO features against one another to make prioritization and tradeoff decisions</div></li><li><div>
Closely partner with engineering teams to identify viable, efficient, and technically sound SEO solutions for each product initiative</div></li><li><div>
Collaborate with UI/UX design, content, analytics, and other product managers to deliver a seamless product experience that resonates with users and achieves intended business objectives</div></li><li><div>
Conduct ongoing user research and launch SEO tests to optimize organic performance.</div></li></ul><div></div><div>
Basic Qualifications</div><ul><li><div>
Bachelor&rsquo;s degree from an accredited, in person, not-for-profit University or College; Master&rsquo;s degree preferred.</div></li><li><div>
5+ years of digital Product Management experience with a proven track record delivering industry-leading SEO products and solutions</div></li><li><div>
Experience using SEO tools such as Google Search Console, SEMrush, Ahrefs, Botify, Screaming Frog, and/or other analytics tools</div></li><li><div>
Extensive experience planning, documenting, and communicating SEO product requirements and plans to a broad range of audiences</div></li><li><div>
Extensive experience collaborating with design iteratively to balance SEO goals and consumer experience</div></li><li><div>
Demonstrated familiarity with answer-engine optimization (AEO) / generative search models, understanding how content needs to be structured for AI and search systems.</div></li><li><div>
Familiarity with evaluating and measuring visibility beyond traditional metrics (e.g., inclusion in chat responses, citation by generative engines) and adapting KPIs accordingly.</div></li><li><div>
Extensive experience partnering with engineering teams to build, test, and launch SEO features in lockstep with one another</div></li><li><div>
Experience creating and managing an SEO product roadmap and features</div></li><li><div>
Experience creating wireframes, mock-ups, workflow diagrams, or journey maps to communicate SEO product ideas and proposals</div></li><li><div>
Experience analyzing and evaluating the success metrics of launched SEO features</div></li><li><div>
Excellent interpersonal, communication, and presentation skills</div></li><li><div>
A track record of commitment to prior employers</div></li></ul><div></div><div>
This position is in office Monday through Friday.</div><div></div><div>
Preferred Qualifications</div><ul><li><div>
5+ years of digital Product Management experience with a proven track record delivering industry-leading SEO products and solutions</div></li><li><div>
Experience with commercial real estate transactions and/or multifamily property management</div></li><li><div>
Experience developing content for visibility in AI tools such as ChatGPT, Perplexity, Google Gemini.</div></li><li><div>
Experience using roadmapping and product management suite of tools such as Jira, Azure DevOps/TFS, Asana, Aha!, Monday.com</div></li><li><div>
Experience using Maze, UserTesting, UserZoom, Dovetail and/or other user research tools</div></li><li><div>
Experience conducting SEO product experiments, SEO split testing, and/or multivariate test</div></li></ul><div></div><div>
What&rsquo;s In It For You?</div><div></div><div>
When you join CoStar Group, you&rsquo;ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement.</div><div>
Our benefits package includes (but is not limited to):</div><ul><li><div>
Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug</div></li><li><div>
Life, legal, and supplementary insurance</div></li><li><div>
Virtual and in person mental health counseling services for individuals and family</div></li><li><div>
Commuter and parking benefits</div></li><li><div>
401(K) retirement plan with matching contributions</div></li><li><div>
Employee stock purchase plan</div></li><li><div>
Paid time off</div></li><li><div>
Tuition reimbursement</div></li><li><div>
On-site fitness center and/or reimbursed fitness center membership costs (location dependent)</div></li><li><div>
Access to CoStar Group&rsquo;s Diversity, Equity, &amp; Inclusion Employee Resource Groups</div></li><li><div>
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks</div></li></ul><div></div><div>
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.</div><div></div><div>
#LI-LGH</div><div></div><div>
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.</div><div></div><div><br>
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing</div></div><div></div>

Product Manager - SEO -

Explore 115+ Senior product manager in Atlanta this December. Find roles across top companies and apply now to boost your career.

115 senior product manager jobs IN Atlanta

Senior Manager, Digital Product Member Experience

Senior Brand Manager

Senior Vendor Partner Manager

Senior Customer Success Manager

Senior Customer Success Manager

Business Relationship Manager Senior - Deepener Vice President

Product Manager - SEO -