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ml operations & customer support engineer, staff/senior staff level - riyadh, ksa Jobs in Riyadh

senior sales operations manager

Visa

<div>About Us 
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale &mdash; tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters &ndash; to you, to your community, and to the world. Progress starts with you.
Job Description
Responsibilities:<ul><li>
Weekly pipeline reporting, priority deals update, preparation for reviews, and maintaining pipeline hygiene. Including Sales Pipeline review with CEMEA preparations</li><li>
Quarterly reporting on core deals.</li><li>
Collaborate with AEs to update MSD so that figures align with the approved Code 5 model</li><li>
Provide updates on all wins and market developments.</li><li>
Compile updates on closed deals, product launches, upcoming deals for the next quarter, and Government/Competition insights as requested by CEMEA.</li><li>
Select contacts, follow up with AEs on client participation, and prepare action plans based on survey results. Tracking of action plans and results delivery</li><li>
Work with functions on annual operating plan targets</li><li>
Assign KPIs and track monthly performance.</li><li>
Maintain, update scorecard metrics and share it with Leadership team.</li><li>
Manage contact selection, follow up with AEs on client participation, and organize meetings with Visa Executives.</li><li>
Assist CEMEA events team with client nominations, compliance screening, and AE follow-ups.</li><li>
Coordinate client participation, prepare VIK documentation, and liaise with controllership/compliance to expedite approvals.</li><li>
Strong understanding of AI and emerging technologies, with proven ability to identify opportunities, drive adoption, and embed AI-enabled solutions into business processes</li></ul>
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications<ul><li>
10+ years successful track record in Sales excellence and project management.</li><li>
5+ years&rsquo; experience with data analytics and ability to successfully review data and reports to extract meaningful insights that drive strategies and senior management decision-making processes</li><li>
Develop and implement Sales Excellence programs, working closely with Regional and Training teams.</li></ul>
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

Sales Excellence, Senior Manager

Qiddiya | القدية

<div>
 Join Qiddiya Investment Company as a Senior Manager - Operational Readiness and play a crucial role in shaping the future of entertainment and cultural experiences in the region. This leadership position is essential for ensuring that our projects are fully prepared for operation, guaranteeing that each launch meets the high standards of quality and service expected by our guests.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Develop strategic operational readiness plans that align with Qiddiya's vision, ensuring that all projects are poised for successful execution
 </li>
 <li>
 Facilitate collaboration between various departments to embed operational requirements seamlessly into each project's lifecycle
 </li>
 <li>
 Conduct operational readiness assessments to identify readiness levels and potential risks, providing actionable solutions before project implementation
 </li>
 <li>
 Design and implement comprehensive training programs that prepare employees for their roles in newly launched projects
 </li>
 <li>
 Monitor operational performance through key performance indicators, delivering regular reports and insights to senior management
 </li>
 <li>
 Lead risk management initiatives to proactively address operational challenges and ensure contingency protocols are in place
 </li>
 <li>
 Enhance guest experience by ensuring operational readiness processes are tailored to meet and exceed customer expectations
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Hospitality Management, Operations Management, or a related field; a Master's degree is an advantage
 </li>
 <li>
 A minimum of 8 years of experience in operational management or readiness, preferably in the entertainment or large-scale project sectors, with at least 3 years in a managerial position
 </li>
 <li>
 Strong track record of developing and implementing operational strategies that improve efficiency and enhance service delivery
 </li>
 <li>
 Exceptional leadership abilities with experience in managing cross-functional teams effectively
 </li>
 <li>
 Solid analytical and problem-solving skills, capable of making data-driven decisions
 </li>
 <li>
 Excellent communication and presentation skills, able to influence stakeholders at all levels effectively
 </li>
 <li>
 Experience in executing training and readiness programs tailored for a diverse workforce
 </li>
 <li>
 Proven organizational skills with the ability to manage multiple projects simultaneously
 </li>
 <li>
 Familiarity with the cultural landscape and regulatory environment of Saudi Arabia is a plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Comprehensive benefits package
</div>

Senior Manager - Operational Readiness

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Purpose
 
 
 
 
 Job Description
 
 
 
 To lead the design and execution of strategic initiatives to enhance operational efficiency and drive continuous improvement across the business. This senior leadership role is responsible for developing scalable processes, optimizing performance, and aligning operational strategy with business objectives. The ideal candidate will have a strong focus on strategy development, implementation, and cross-functional collaboration to support the growth and long-term success of the Operations division
 
 
 
 Key Accountability Areas
 
 
 
 <ul>
 <li>
 Develop and execute operational strategies that enhance efficiency, reduce costs, and support scalability.
 </li>
 <li>
 Align operational goals with the company&rsquo;s overall business strategy and ensure cross-functional teams are working toward shared objectives.
 </li>
 <li>
 Lead strategic initiatives to optimize core processes across logistics, fleet management, marketing, Fintech, product Ops and customer service.
 </li>
 <li>
 Drive operational innovation through automation, technology adoption, and process improvements.
 </li>
 <li>
 Ensure processes are scalable and adaptable to support business expansion.
 </li>
 <li>
 Establish and monitor KPIs to track and measure operational performance across key areas.
 </li>
 <li>
 Standardize processes and reporting systems to ensure consistency and transparency across the operations department.
 </li>
 <li>
 Conduct regular reviews and audits to assess adherence to best practices and identify areas for improvement.
 </li>
 <li>
 Lead cross-functional projects that improve efficiency, reduce waste, and enhance customer satisfaction.
 </li>
 <li>
 Implement change management practices to ensure successful adoption of new processes, systems, or technologies.
 </li>
 <li>
 Develop and implement robust fraud prevention strategies.
 </li>
 <li>
 Analyze transaction data to identify patterns and anomalies.
 </li>
 <li>
 Collaborate with technology teams to enhance fraud detection algorithms.
 </li>
 <li>
 Train and educate operational staff on fraud prevention best practices.
 </li>
 <li>
 Continuously monitor and adapt fraud prevention measures.
 </li>
 <li>
 Analyze cancellation patterns to identify common reasons
 </li>
 <li>
 Implement measures to reduce cancellations
 </li>
 <li>
 Minimize the impact of cancellations on resources
 </li>
 <li>
 Investigate failed deliveries (e.g., incorrect addresses, customer unavailability).
 </li>
 <li>
 Enhance address validation during order placement.
 </li>
 <li>
 Implement real-time tracking and communication features for customers and drivers.
 </li>
 <li>
 Leverage data analytics to identify wastage trends.
 </li>
 <li>
 Use predictive models to anticipate potential wastage scenarios.
 </li>
 <li>
 Implement self-service options through our app or website. Automated chatbots can handle routine queries, reducing the need for human agents.
 </li>
 <li>
 Route inquiries to specialized agents based on their expertise. This ensures faster resolution and minimizes call duration.
 </li>
 <li>
 Performance Metrics: Monitor key metrics such as average handling time, first-call resolution, and customer satisfaction. Continuously train agents to improve efficiency.
 </li>
 <li>
 Outsourcing Consideration: Evaluate outsourcing options for non-core functions (e.g., after-hours support) to reduce in-house costs.
 </li>
 <li>
 Root Cause Analysis: Investigate the reasons behind customer complaints (e.g., late deliveries, incorrect orders). Address these issues at the source to prevent recurrence.
 </li>
 <li>
 Proactive Communication: Keep customers informed about order status, delays, and any issues. Transparency reduces the need for compensation.
 </li>
 <li>
 Tiered Compensation: Define clear guidelines for compensating customers (e.g., partial refunds, vouchers). Tailor compensation based on the severity of the issue.
 </li>
 <li>
 Feedback Loop: Collect feedback from customers and learn from their experiences. Use this insight to improve processes and minimize compensation situations.
 </li>
 <li>
 Lead efforts to automate manual processes within the delivery ecosystem.
 </li>
 <li>
 Evaluate and implement technology solutions (e.g., route optimization, order tracking).
 </li>
 <li>
 Enhance customer self-service options through intuitive app features.
 </li>
 <li>
 Monitor automation performance and iterate for continuous improvement.
 </li>
 <li>
 Establish clear KPIs for compensation effectiveness.
 </li>
 <li>
 Measure the impact of compensation decisions on operational performance.
 
 
 </li>
 </ul>
 
 Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
 </li>
 <li>
 Make critical decisions that support the Division's strategic and tactical direction.
 </li>
 <li>
 Establish the plans for the respective functions/teams and provide inputs that support the Division&rsquo;s goals and objectives.
 </li>
 <li>
 Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time.
 </li>
 <li>
 Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.
 </li>
 <li>
 Participate in the identification and recruitment of key talents for the function.
 </li>
 <li>
 Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.
 </li>
 <li>
 Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.
 
 
 </li>
 </ul>
 
 Budget Management
 
 
 
 <ul>
 <li>
 Manage and own the budgeting cycle and provide input to the budgeting process.
 </li>
 <li>
 Ensure effective utilization of the function's budget, and report accurately on progress and challenges.
 </li>
 <li>
 Investigate and propose implementing strategies that result in a positive financial impact for HS.
 </li>
 <li>
 Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered.
 </li>
 <li>
 Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.
 
 
 </li>
 </ul>
 
 Governance And Resilience
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge and Experience:
 
 
 
 <ul>
 <li>
 10 -12 years of experience in operations, process improvement, or operational excellence roles
 </li>
 <li>
 Strong knowledge of operational improvement methodologies
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Advance analytical skills
 </li>
 <li>
 Leadership skills
 
 
 </li>
 </ul>
 
 Education And Certifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management, or a related field
 </li>
 <li>
 Black Belt Certification in Six Sigma and COPC Customer Experience Implementation Leader is preferable.
 </li>
 </ul>
</div>

Operations Excellence Senior Manager

<div>About Us 
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale &mdash; tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters &ndash; to you, to your community, and to the world. Progress starts with you.
Job Description
We are seeking a highly motivated and experienced Senior Manager, RAS Specialist Seller, part of the larger Value-Added Services Sales function, with expected focus on the sale of services related to RAS in the markets of KSA, Bahrain and Oman (KBO). Internally, the role requires collaboration with a wide range of cross functional teams, including but is not limited to Generalist Sellers, Sales Operations, Product, Sales Engineering, Strategy, Client Services, GTM, and Marketing.
Key Responsibilities:
<ul><li>Own, build, and continuously refine a qualified pipeline specifically for Fraud &amp; Risk (RaS) solutions, focusing on high-value issuer use cases (authorization fraud, scam prevention, transaction monitoring, identity risk). Manage and meet the targets for KBO RaS VAS Sales both on incremental new revenue and existing revenue.</li>
Drive full sales lifecycle (discovery solutioning commercial structuring<li> closure) with a strong emphasis on value articulation and ROI (fraud reduction, approval rate uplift, cost optimization)</li><li>
Lead deep-dive client discovery sessions to diagnose issuer fraud challenges (e.g., false positives, authorization declines, mule detection, digital onboarding risks). Translate client pain points into tailored solution architectures leveraging Visa Risk &amp; Identity capabilities</li><li>
Develop relationships with fraud, risk and digital teams within issuer organizations. Engage C-level and senior risk stakeholders using data-backed insights and industry benchmarks.</li><li>
Demonstrate expertise and understanding of Fraud and Risk platforms for Cards and Payments</li><li>
Demonstrate a deep understanding of the payment&rsquo;s ecosystem, specifically Issuers needs, emerging trends, real time payments, regulatory changes, and the specific operational challenges players in the payment&rsquo;s ecosystem face.</li><li>
Ensure timely and accurate updates on sales activities are captured in Microsoft Dynamics, offering Insight into market trends and competitive analysis.</li><li>
Ensure high levels of client/ prospect satisfaction through proactive outreach with relevant insights and regular follow-ups.</li><li>
Partner with the Generalist Sales team to prepare proposals, presentations, and other sales materials that highlight Visa solutions' technical capabilities and advantages to address client needs.</li><li>
Develop and execute sales strategies tailored to issuers that align with Visa&rsquo;s Purpose to uplift everyone, everywhere by being the best way to pay and be paid.</li><li>
Work collaboratively with various teams, including Product, Client Services, Finance and Technology, to ensure optimal client experience and continuous product improvement.</li><li>
Promote an understanding of critical success factors to achieving the assigned solutions revenue objectives.</li><li>
Provide input into design and implementation of sales collateral, general marketing and promotional activities and materials to ensure increased awareness of VAS objectives and priorities.</li></ul>
Essential Functions:<ul><li>
Accountable for driving and achieving the sales targets for RaS VAS Solutions, potentially inclusive of other Issuer Value Added Services over time, booking revenue lines through collaboration and partnership with Account Executives through acquisition of net-new customers or upsell of existing clients.</li><li>
Acquisition of new clients and retention/ growth of existing clients in partnership with market product teams.</li><li>
Understand clients&rsquo; complex challenges/ problems and uses of Visa technology to drive solutions with said technology.</li><li>
Champion and lead from the front with Visa&rsquo;s value-based sales methodology, post-sale commercialization, mutual success planning with clients and across Visa to ensure client outcomes and Visa revenue realization.</li><li>
Partner with the Product and Sales engineering teams to prepare proposals, presentations, and other sales materials that highlight our solutions' technical capabilities and advantages.</li><li>
Engage with internal cross functional teams including Product Management, Product Development, Sales Engineering, Client Support and Product Marketing to relay market feedback and provide input into the design of new solutions.</li><li>
Identify, qualify and quantify market specific opportunities in close cooperation with local relationship management and product teams.</li></ul>
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications<ul><li>
8+ years of relevant work experience and a Bachelors degree.</li></ul> 
Preferred Qualifications<ul><li>
10 or more years of relevant work experience with a Bachelor Degree or 8 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD, PhD)</li><li>
Knowledge and understanding of payment processing including products and services, business systems and processes</li><li>
Expert knowledge and understanding of issuer related Risk and Fraud solutions and platforms. Including but not limited to International Scheme provided platforms and Enterprise- Wide Fraud management platforms.</li><li>
Card issuer/ banking/Retail banking/financial services sector or payment business experience.</li><li>
Direct experience in managing a sales pipelines</li><li>
Excellent sales skills</li><li>
Excellent time management skills and ability to achieve goals with minimal management oversight</li><li>
Very strong technical skills</li><li>
Expert understanding and influencing the direction in KSA, Bahrain and Oman by selling the VisaNet story (features, benefits, et al).</li><li>
Strong communication, interpersonal and collaboration skills to influence direction and change attitudes and decisions of senior level international bankers</li><li>
Strong self-management skills including demonstrable drive and energy</li><li>
Sales/ business development experience and proven negotiation skills</li><li>
Multicultural sensitivity and interpersonal relationship management, including the ability to work effectively within GCC</li><li>
Fluent in English</li></ul>
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

Sr. Manager, Risk and Security Intelligence Solutions (RAS) Specialist Seller, KSA, Bahrain and Oman

Advansys

<div>Advansys is a global technology and business transformation company that helps organizations accelerate digital transformation, automate operations, and modernize their processes using cutting-edge solutions. In the KSA market, we empower enterprise clients to scale efficiently and innovate through four core pillars: Strategic IT Outsourcing &amp; Offshore Delivery Centers (ODCs), Digital Transformation, Software Sales, and Software Integration Solutions
We are seeking a high-caliber Software Sales Manager to lead our commercial growth and expansion across KSA, focusing purely on enterprise software sales and complex software integration solutions.
Key ResponsibilitiesStrategic Leadership &amp; Market Expansion<ul><li>
GTM Strategy: Develop and execute a comprehensive Go-to-Market (GTM) strategy to maximize software sales opportunities and expand our customer base across KSA.</li><li>
Territory Planning: Formulate a clear plan to grow Advansys within the Saudi market, identifying target industries, enterprise accounts, and forecasting expected revenues.</li><li>
Pipeline &amp; Forecasting: Accurately forecast pipeline deals, manage territory sales quotas, and actively participate in weekly funnel review calls with management.</li><li>
Competitor Intelligence: Gather and analyze market intelligence regarding competitors' strengths and weaknesses to better position Advansys to win business.</li></ul>
Sales Execution &amp; Revenue Growth<ul><li>
New Business Acquisition: Aggressively pursue new enterprise software business opportunities while deepening relationships with existing clients to increase revenue per account.</li><li>
Consultative Selling: Utilize consultative, solution-based selling techniques focused on complex Software Integration Solutions, Data, AI/ML, Automation, and Business Intelligence (BI).</li><li>
Deal Management: Lead and oversee all RFI, RFQ, and RFP processes, ensuring high-quality commercial proposals and driving technical alignment.</li><li>
Negotiation: Conduct high-level commercial negotiations with enterprise customers to maximize win rates and protect margins.</li></ul>
Stakeholder Engagement &amp; Collaboration<ul><li>
Cross-Functional Partnership: Work in tandem with Pre-sales, Solution Architects, and Marketing teams to build targeted sales campaigns and incremental pipelines.</li><li>
Stakeholder Influence: Influence senior stakeholders, C-level executives, and premier buyers within target organizations to build long-term, trusted partnerships.</li><li>
Vision Alignment: Successfully present our company vision, mission, values, and software solutions, communicating proactively to ensure the highest customer satisfaction.</li></ul> 

Requirements 
Experience: Min 5-8 years Proven track record in Complex Enterprise Software Business Solution Sales, Account Management, and Territory Planning within the KSA market.
Domain Expertise: Strong vertical knowledge in Software Integration Solutions, enterprise application sales, and emerging tech sales (AI, Data, Business Automation).
Proposal Mastery: Solid experience leading the development of commercial proposals, building business cases, and navigating complex corporate procurement cycles.
Relationship Focus: Exceptional ability to act as a customer champion, securing high retention rates and positioning yourself as a trusted advisor to enterprise clients. 
Benefits<ul><li> 
Private medical insurance</li><li>Healthy and flexible working environment</li><li>Competitive salary package</li></ul></div>

Software Solutions Sales Manager - KSA

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 
 
 
 Assistant Store Manager | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 
 
 
 The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 
 
 
 <ul>
 <li>
 Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor.
 </li>
 <li>
 Drive the Store team to deliver the highest levels of customer service at all times.
 </li>
 <li>
 Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
 </li>
 <li>
 Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
 </li>
 <li>
 Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
 </li>
 <li>
 Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
 </li>
 <li>
 Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
 </li>
 <li>
 Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 
 
 
 <ul>
 <li>
 Diploma - High school certificate
 </li>
 <li>
 Qualification in Retail related field is an added advantage
 </li>
 <li>
 Minimum 4-5 years&rsquo; industry experience
 </li>
 <li>
 Management skills
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model
 </li>
 </ul>
</div>

Assistant Store Manager

Apparel Group

<div>
 
 Position Objective
 
 
 
 Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.
 
 
 
 Key Responsibility
 
 
 
 Sales and Customer Focus:
 
 
 <ul>
 <li>
 Consider the needs of the customers at all times
 </li>
 <li>
 Implements a high standard of customer focus within the store
 </li>
 <li>
 Leads by example in all aspects of customer service
 </li>
 <li>
 Actively seeks ways to achieve or exceed shop sales targets
 </li>
 <li>
 Ensures all members of team have an understanding of KPIs and targets to be achieved
 </li>
 <li>
 Ensures any promotional offers, regarding stock, are implemented within the store
 </li>
 <li>
 Implement strategies effectively to drive sales in the store
 
 
 </li>
 </ul>
 
 Store Administration
 
 
 
 <ul>
 <li>
 Regularly audits own store administration and resolve any issues
 </li>
 <li>
 Implements, within own store, any changes in administration procedure positively and effectively
 </li>
 <li>
 Collaborate with the Store Manager to set and achieve sales targets.
 </li>
 <li>
 Monitor sales performance and analyze key performance indicators (KPIs).
 </li>
 <li>
 Implement sales strategies to maximize revenue and meet business goals.
 </li>
 <li>
 Oversee inventory control and merchandising to optimize product availability.
 </li>
 <li>
 Ensure accurate stock levels through regular stock checks and replenishment.
 </li>
 <li>
 Ensure that the store layout and presentation align with brand standards.
 
 
 </li>
 </ul>
 
 Presentation And Management
 
 
 
 <ul>
 <li>
 To ensure store has the correct stock package and required stock levels to maximize sales potential
 </li>
 <li>
 Ensures high standard of visual merchandising and maintenance amongst all staff
 </li>
 <li>
 Effectively communicates any changes in stock or store layout to all members of the team
 </li>
 <li>
 Ensure that each member follow the retail standard
 </li>
 <li>
 Maintaining the back store operation and replenishment of the merchandise
 
 
 </li>
 </ul>
 
 Staffing &amp; Team Performance Management
 
 
 
 <ul>
 <li>
 Monitors/ Manages schedules for salesperson work hours, vacations and days off
 </li>
 <li>
 Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary
 </li>
 <li>
 Encourage full participation of salesperson in creating store goals and developing plans
 </li>
 <li>
 Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
 </li>
 <li>
 Maintain the leave of the staff
 
 
 </li>
 </ul>
 
 Security
 
 
 
 <ul>
 <li>
 Ensures security procedures are adhered to throughout the store.
 </li>
 <li>
 Maintains a high standard of security awareness, regarding stock and money, within store.
 
 
 </li>
 </ul>
 
 Other Job Deliverables
 
 
 
 <ul>
 <li>
 Carry out corrective action / progressive discipline as necessary
 </li>
 <li>
 Demonstrate dependability, reliability and punctuality.
 </li>
 <li>
 Maintain strict confidence of all employee and employment-related information.
 </li>
 <li>
 Demonstrate the highest level of integrity and ethics in all the decision-making process.
 
 
 </li>
 </ul>
 
 Desired Experience
 
 
 
 The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving &amp; exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.
</div>

Explore 363+ Senior sales operations manager in Riyadh this July. Find roles across top companies and apply now to boost your career.

363 senior sales operations manager jobs In Riyadh

Sales Excellence, Senior Manager

Senior Manager - Operational Readiness

Operations Excellence Senior Manager

Sr. Manager, Risk and Security Intelligence Solutions (RAS) Specialist Seller, KSA, Bahrain and Oman

Software Solutions Sales Manager - KSA

Assistant Store Manager

Assistant Store Manager