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senior software development manager

Ohara IT Solutions Pvt Ltd

<div><h2 class="jobSectionHeader"><b>Description</b></h2>
<p>
Ohara IT Solutions Pvt Ltd is seeking a Senior Technical Program Manager to join our dedicated team in القويع. This full-time, on-site position offers an exceptional opportunity to lead complex technology projects and drive strategic initiatives within the Information Technology sector.
</p>
<p>As a Senior Technical Program Manager, you will oversee the planning, execution, and delivery of high-impact programs that enhance our operational capabilities. You will work closely with cross-functional teams to ensure alignment with business goals and foster a collaborative environment that encourages innovation and excellence.
</p>
<p>We offer a competitive salary range of 15,000 - 27,000 SAR monthly, along with a comprehensive benefits package that supports your professional development and well-being.
</p>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3>
<ul><li>Lead and manage technical programs from inception to completion</li>
<li>Collaborate with stakeholders to define program scope and objectives</li>
<li>Develop and maintain program schedules, budgets, and resources</li>
<li>Facilitate communication between cross-functional teams and stakeholders</li>
<li>Identify risks and implement mitigation strategies proactively</li>
<li>Monitor program progress and adjust plans as necessary</li>
<li>Ensure program deliverables meet quality standards and timelines</li>
<li>Drive continuous improvement initiatives within the organization</li>
</ul><h3 class="jobSectionHeader"><b>Requirements</b></h3>
<ul><li>Proven experience as a Technical Program Manager or similar role</li>
<li>Strong understanding of software development processes and methodologies</li>
<li>Excellent leadership and team management skills</li>
<li>Exceptional communication and interpersonal abilities</li>
<li>Experience with project management tools and software</li>
<li>Strong analytical and problem-solving skills</li>
<li>Ability to manage multiple priorities and meet deadlines</li>
<li>Bachelor's degree in Computer Science, Engineering, or related field</li></ul></div>

Senior Technical Program Manager

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are searching for a highly talented
 <strong>
  Software Engineering Manager
 </strong>
 to be part of the
 <strong>
  New Vertical
 </strong>
 domain. If you're ready to drive impact, mentor a talented team, and grow in a dynamic B2C environment, this may be the perfect role for you!
 <br/>
 <br/>
 <strong>
  As a Software Engineering Manager At Hungerstation, You&rsquo;ll
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Define Team Strategy: Shape the strategic direction of your team and contribute to the overall technical strategy for Hungerstation&rsquo;s consumer products.
  </li>
  <li>
   Lead and Mentor: Guide and coach an exceptional engineering team, helping them build stable, scalable, and reliable features and services.
  </li>
  <li>
   Empower Growth: Foster an environment of agility and autonomy, helping each team member grow their career.
  </li>
  <li>
   Drive Best Practices: Implement Engineering Practices (TDD, CI/CD, Agile Methodologies) to enhance team engagement, delivery speed, and product quality.
  </li>
  <li>
   Own Projects: Lead projects with a product manager, managing stakeholders, creating roadmaps, and overseeing costs.
  </li>
  <li>
   Scale Systems and Processes: Play a key role in advancing our architecture and scaling processes such as engineering hiring and onboarding.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  What You&rsquo;ll Bring:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8+ years of experience in software engineering, with at least 2 years in team leadership.
  </li>
  <li>
   B2C domain expertise &ndash; you know the ins and outs of consumer-focused tech.
  </li>
  <li>
   Hands-on leadership: You&rsquo;ll work closely with your team to drive change, inspire vision, and execute with purpose.
  </li>
  <li>
   Coaching and Mentorship: Skilled in team development, you know how to build structures that prioritize speed, quality, and engagement.
  </li>
  <li>
   Expertise in Agile methodologies and a proven track record of hiring top international talent.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Technical Skills &amp; Leadership Impact
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Hands-on programming: Proficient in Golang, Java, Ruby on Rails, Swift, or Kotlin, with a strong foundation in cloud-based, distributed systems.
  </li>
  <li>
   Architectural Expertise: Deep knowledge in Domain-Driven Design, microservices, and designing for scale.
  </li>
  <li>
   Database Mastery: Skilled in databases like PostgreSQL, MySQL, and NoSQL, with an understanding of their trade-offs.
  </li>
  <li>
   OKR Frameworks: You excel at translating business KPIs into actionable goals and managing project priorities, deadlines, and deliverables.
  </li>
  <li>
   Problem-Solving Prowess: Known for selecting the best frameworks and design principles to tackle complex technical and organizational challenges.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  What We Offer:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Global Visa and Relocation Support: We provide visa and relocation assistance to bring top talent to Saudi Arabia from anywhere in the world.
  </li>
  <li>
   Collaborative Global Community: Join a network of over 2,000 colleagues across Delivery Hero&rsquo;s global teams, where you can share ideas and connect through active guilds and a vibrant tech and product community.
  </li>
  <li>
   Continuous Learning Opportunities: Access LinkedIn Learning and other e-learning platforms, plus exclusive in-house training programs designed to advance your career.
  </li>
  <li>
   And So Much More: Enjoy a range of additional perks designed to support your growth, well-being, and success!
  </li>
 </ul>
</div>


Software Engineering Manager - New Verticals

Qiddiya Investment Company

<div><p>Qiddiya Investment Company is seeking a proactive and experienced Senior Manager - DevSecOps to join our innovative technology team. In this critical role, ensures cloud infrastructure powering Digital &amp; CE platforms is secure, scalable and operationally resilient. Supports cost optimization and performance reliability aligning with DevSecOps delivery practices.</p>
Key Responsibilities<ul><li>
Implement cloud infrastructure best practices including IaC and environment governance.</li><li>
Optimize cloud resource performance, scale and cost controls across digital platforms.</li><li>
Support monitoring, logging and availability improvements in cloud services.</li><li>
Assist with security enforcement including identity, encryption and network protections.</li><li>
Improved cloud cost efficiency and resilience.</li><li>
Infrastructure hardened to support cyber and PCI compliance.</li><li>
Fewer environment‑driven incidents impacting guest journeys.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.</li><li>
8+ years of experience with cloud engineering (Azure preferred).</li><li>
Understanding of IaC, monitoring and cloud security fundamentals.</li><li>
Ability to collaborate with DevSecOps and cyber stakeholders.</li></ul><br>
<b>
Benefits</b><p><br>
Offering a comprehensive compensation and benefits package.</p></div>

Senior Manager - DevSecOps

Red Sea Global

<div><div><div><div><div>Division: Technology Utilities and Metering
</div></div></div></div><div><div><div><div>Department: Field Technology Utilities
</div></div></div></div><div><div><div><div>Company: The Red Sea Utility Company
</div></div></div></div><div><div><div><div><p><b>Empowering Destinations with Sustainable Innovation!</b></p><br>
<p></p>
<p>
The <b>Red Sea Utilities Company (TRSUC)</b> is a specialized subsidiary under <b>Red Sea Global (RSG)</b>, established to provide integrated utility services for RSG&rsquo;s flagship developments, including <b>The Red Sea Project</b> and <b>Amaala.</b></p><br>
<p></p>
<p>
TRSUC is responsible for delivering essential services such as renewable energy, water desalination, wastewater treatment, solid waste management, district cooling, and telecommunications infrastructure. TRSUC is pioneering the development of off-grid, renewable utility systems to ensure that RSG&rsquo;s destinations are powered entirely by clean energy.</p><br>
<p></p>
<p>
TRSUC&rsquo;s initiatives are integral to Saudi Arabia&rsquo;s Vision 2030, aiming to diversify the economy and promote sustainable development. By providing state-of-the-art utility services, TRSUC supports RSG&rsquo;s mission to create regenerative tourism destinations that prioritize environmental stewardship and community well-being.</p><br>
<p></p>
<p><b>
At TRSUC, Where Infrastructure Meets Innovation - For People and Planet.</b></p><br>
<p></p>
<p><b>
Job Purpose:</b></p>
<div>
<p>Responsible for planning, deployment &amp; overall management of the information &amp; communication technology (ICT) assets &amp; related on-site activities thereby ensuring to provide reliable &amp; flexible utility services to the customers of TRSUC. This role shall oversee all the aspects related to ICT including operations, maintenance, innovation, asset management, agreements, compliance with regulations and development of all telecommunications and ICT related equipment (e.g. DUCC, Ducts, Chambers, POP&rsquo;s, MMU&rsquo;s and others).</p></div><div><br>
<p>
</p></div><div><p>The role will work closely with the Utility Operations Team together with the asset owners, where the ICT equipment's are located.</p><br>
<p></p>
<p><b>
Job Responsibilites:</b></p><br>
<p></p>
<div>
<p><b>Strategic Contribution</b></p>
</div>
<div><ul><li><p>Develop functional strategies &amp; roadmap for overall management and implementation of a range of ICT equipment (such as DUCC, Ducts, Chambers, POP&rsquo;s, MMU&rsquo;s etc.) across the destination.</p>
</li>
</ul></div><div><ul><li><p>Ensure project Implementation is aligned with the RGS&rsquo;s project timeline and meets all the requirements of the business owners and stakeholders.</p>
</li>
</ul></div><div><ul><li><p>Explore and implement new &amp; advanced ICT technologies to enhance reliability and efficiency of the utility services provided.</p>
</li>
</ul></div><div><ul><li><p>Implement and enforce processes to ensure compliance of ICT assets with regulatory requirements.</p>
</li>
</ul></div><div><ul><li><p>Collaborate with other departments such as finance, operations, and IT to ensure the seamless integration of ICT assets &amp; networks with overall business operations</p></li></ul><br>
<p>
</p><div><p><b>ICT Asset Management &amp; Agreements</b></p>
</div>
<div><ul><li><p>Oversee the installation, maintenance, and calibration of ICT assets across TRSUC customer base.</p>
</li>
</ul></div><div><ul><li><p>Utilize ICT assets data to analyze consumption patterns and identify opportunities for efficiency improvements.</p>
</li>
</ul></div><div><ul><li><p>Establish key performance indicators (KPIs) for ICT operations.</p>
</li>
</ul></div><div><ul><li><p>Address &amp; provide resolution to all ICT-related inquiries and concerns received.</p>
</li>
</ul></div><div><ul><li><p>Develop &amp; implement financial controls and processes for ICT which could be independently audited.</p>
</li>
</ul></div><div><ul><li><p>Collaborate with other internal departments such as commercial, operations etc. to ensure the seamless integration of metering activities with overall business operations.</p>
</li>
</ul></div><div><ul><li><p>Develop ICT assets procurement frameworks for the organization and manage procurement activities.</p></li></ul><br>
<p>
</p><div><p>Policies, Systems, Processes, Procedures, Standards and Reports</p>
</div>
<div><ul><li><p>Follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure that work is carried out in a controlled and consistent manner.</p>
</li>
</ul></div><div><ul><li><p>Maintain relevant functional logs and documentation across the department and provide regular statistical reports / MIS on ICT assets to the senior management team. Assist in the preparation of accurate and timely functional MIS statements and reports to meet corporate and functional requirements, policies, and standards.</p></li></ul><br>
<p>
</p><div><p><b>Risk Management</b></p>
</div>
<div><ul><li><p>Identify different aspects of risk associated with ICT assets and develop mitigation measures to negate or minimize the effect of these risks.</p>
</li>
</ul></div><div><ul><li><p>Ensure decisions are made in accordance with ERM policy and guidelines.</p></li></ul><br>
<p>
</p><div><p><b>Safety, Quality &amp; Environment</b></p>
</div>
<div><ul><li><p>Apply safety, quality and environmental management policies, procedures, and controls to ensure employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.</p></li></ul><br>
<p>
</p><div><p><b>Leadership</b></p>
</div>
<div><ul><li><p>Coordinate the activities of the system integration team to ensure that all work is carried out efficiently, in line with the strategic project management plans, policies and procedures.</p>
</li>
</ul></div><div><ul><li><p>Manage the team by setting priorities and objectives, managing performances, and providing ongoing feedback and coaching to meet the functional challenges and goals.</p>
</li>
</ul></div><div><ul><li><p>Serve as a role model to ensure employees&rsquo; awareness and commitment to RSG vision, mission, values, fundamentals, and corporate strategy to establish a highly engaged and motivated human resources, and continuously improve performance.</p></li></ul><br>
<p>
</p><div><p><b>Continuous Improvement</b></p>
</div>
<div><ul><li><p>Contribute to the identification of opportunities for continuous improvement of department&rsquo;s systems, processes and practices considering &lsquo;international best practice&rsquo;, improvement of business processes, cost reduction and productivity improvement.</p></li></ul><br>
<p>
 </p></div><p><b>Qualification and Experience</b></p>
<div>
<ul><li><p>Minimum of 8-12 years of relevant experience in ICT assets management in utility sector with at least 3-5 years as project lead/manager.
</p></li><li>Deep knowledge and experience in managing agreements involving ICT and physical assets as well as handling ICT assets for large organizations.</li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Senior Manager - AMAALA ICT

Broadcom

<div><div>Please Note:</div><div>
1. If you are a first time user, please create your candidate login account before you apply for a job.</div><div>
2. If you already have a Candidate Account, please Sign-In before you apply.</div><div></div><div>
Job Description:</div><div></div><div>
Why will you enjoy this new opportunity?</div><div><br>
Does helping organizations achieve their business goals through the usage of technology inspire you? If it does, we have the perfect job opportunity for you!<br>
As a VCF Technical Account Manager (TAM) you will enjoy using your technical, communication and collaboration skills to help our customers achieve their full potential through their adoption of VMware by Broadcom technologies.</div><div>
Upon joining our Customer Success Technical Account Management team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our customers, products, and company.<br>
You will interact daily with your assigned customers and will be able to make a real impact in their success as a business. TAMs find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes. You will need to manage your own schedule and priorities to help our customers achieve their goals. As a TAM, you will have the opportunity to specialize in a VMware solution area by developing &amp; maintaining deep technical knowledge &amp; skills for related VMware by Broadcom products. You will also be able to create a long-term relationship with your assigned customers while developing an understanding of the customer&rsquo;s technical goals as they align to their business goals and overall impact of VMware&rsquo;s solutions on business results.<br>
Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?</div><div><br>
During the first year, you will onboard into the TAM role and work with your assigned customers.<br>
<ul><li>The first thing that you will achieve is completing a well-organized five-week onboarding plan that will be prepared for you</li><li>You will continue developing &amp; maintaining deep technical knowledge &amp; skills for a given VMware technology area.</li><li>Three months after engaging with your customers, you will be able to articulate their long-term and short-term goals and how they connect to the bigger picture of their business &mdash; identifying the gaps that need to be resolved and working on a structured engagement plan with the customer.</li><li>You will establish a long-term relationship with your customers</li><li>You will partner with your customers to accelerate their desired outcomes through best practice guidance that enables rapid deployments and adoption of VMware technologies</li><li>You will educate your customers on emerging technologies and align their technical roadmaps with VMware&rsquo;s</li><li>If not already certified, you will aim to achieve your VCP (VMware Certified Professional) to help you achieve your goals and objectives.</li><li>Between six to eleven months from your joining date, you will be able to present your achievements using the internal tools and deliverables that we will provide to you.</li><li>You will provide project leadership, coordination, and architectural guidance for the customer&rsquo;s major VMware initiatives.</li><li>You will serve as an advocate for your customer(s), providing clear and constructive product feedback to VMware product management teams based on customer use-cases and requirements.</li><li>You will be seeking advanced certification and/or knowledge in the solution area you want to specialize in.</li></ul></div><div><br>
The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?<br>
As part of the Customer Success TAM team, you will be working for a long-term period with several assigned and strategic customers. The activities performed are all aligned with a single purpose, to help our customers achieve their desired outcomes while using VMware technology. By helping our customers, we will also help drive the adoption and consumption of the VMware technologies the customer has purchased.</div><div>
The number of customers will vary depending on which tier of service the customer purchases. You will also be collaborating with the broader VMware account team and specialists as you perform the following:<br>
<ul><li>Leverage a TAM playbook, delivery kits, and tools, which you will use to help guide your customer through the following activities:</li><li>Deliver technology roadmaps &amp; assessments that provide next step and outcome-focused plans</li><li>Provide Solution Guidance &amp; best practices review to identify performance optimization opportunities</li><li>Optimize Operations to confirm activities are aligned with stated technology goals &amp; priorities</li><li>Provide Industry insights and benchmarking to realize cost savings and reduce operational risk</li><li>You will use your organizational and planning skills to keep track of your customer's plans, adjusting as needed, and driving them to completion.</li><li>You will help VMware to create &lsquo;customers for life&rsquo; by collaborating with our Customer Success, Global Support, Education, Professional Services, Development, and Sales teams- all to make sure that we drive outcome-focused value to our customers.</li><li>You will also contribute back to the internal global TAM community of like-minded experts, sharing the experiences that you gain by working with your customers(s), while also learning from your peers.</li></ul></div><div>
Solution Stack Expertise (minimum 5 years and more in two or more of the below technologies):</div><div><ul><li><br>
VMware Cloud Foundation</li><li>vSphere (vCenter and ESXi)</li><li>NSX-T and Advanced Threat Protection</li><li>vSAN</li><li>Aria Suite of Products (Operations, Operations for Logs, Operations for Networks, Automation)</li><li>Site Recovery Manager</li><li>vCloud Director (low priority)</li></ul>
Certifications:<br>
<ul><li>Minimum Vmware Certified Professional in one domain (multiple domains a plus)</li><li>Vmware Certified Advanced Professional (any certification in VCAP level is a plus)</li><li>VCIX</li><li>Industry certifications such as (PMP, CISA, ITIL, Azure, AWS, GCP, CCNA/CCNP is a plus)</li></ul></div><div></div><div>
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.</div><div></div><div>
If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.</div></div>

Senior Technical Adoption Manager

KBR, Inc.

<div>
 <strong>
  Title
  <br/>
  <br/>
 </strong>
 Senior Commercial Manager
 <br/>
 <br/>
 LOCATION
 <br/>
 <br/>
 Riyadh, Saudi Arabia
 <br/>
 <br/>
 <strong>
  Project Description
  <br/>
  <br/>
 </strong>
 The project is a major Built Environment mixed-use development aiming to be a global landmark recognized for its unique vision and position as an authentic destination in Riyadh. The community will be a distinct, self-sustaining hub for Riyadh offering several iconic assets. KBR will provide Project Management Consultancy services in project planning, controls, design and engineering management, and implementation of the development and early works packages.
 <br/>
 <br/>
 <strong>
  THE ROLE
  <br/>
  <br/>
 </strong>
 Reporting to the Procurement, Cost and Commercial Director, the Senior Commercial Manager is responsible for all post contract management. Management of the post contract commercial team (Approx 20 individuals) to ensure the provision of accurate status reports that allow timely decisions to be made to prevent schedule slippage and cost overruns and production of close out reports for each project.
 <br/>
 <br/>
 <strong>
  Main Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead the post contract commercial team to ensure that they meet the Programme objectives by managing the executed contracts and ensuring related services are delivered on time and within budget, in an ethical manner always, and truly in accordance with project procedures.
  </li>
  <li>
   Co-ordination with the Client, PMC Project Managers, Consultants and Contractors to ensure timely production of all required post contract commercial deliverables by KBR including but not limited to:
  </li>
  <li>
   Processing of Payments,
  </li>
  <li>
   Management of Variations and Change
  </li>
  <li>
   Reviews of Claims and Production of Position Reports.
  </li>
  <li>
   Production of Commercial and Cost Reports.
  </li>
  <li>
   Management of all claims processes.
  </li>
  <li>
   Support the development and implementation of Clients commercial strategy.
  </li>
  <li>
   Updating Commercial Trackers for Notices, Claims, Variations and Early Warnings.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience, Skills And Knowledge
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   BSc Quantity Surveying or master&rsquo;s degree
  </li>
  <li>
   Minimum 15 years of experience in a similar role
  </li>
  <li>
   Minimum of 10 years working experience in Middle East
  </li>
  <li>
   Sound knowledge of commercial aspects of major civil &amp; infrastructure projects including build asset environments.
  </li>
  <li>
   Experience in managing direct reports with overall responsibility for teams more than 20 people
  </li>
  <li>
   Experienced user of MS Office and understanding of project management software
  </li>
  <li>
   Membership of a recognised International Professional Body e.g. MRICS
  </li>
  <li>
   Experience in international contracting mechanisms including FIDIC, NCE
  </li>
  <li>
   Fluency in English language both written and spoken
   <br/>
   <br/>
  </li>
 </ul>
 COMPETENCIES
 <br/>
 <br/>
 <ul>
  <li>
   Leadership
  </li>
  <li>
   Strong interpersonal and communication skills
  </li>
  <li>
   Commercial awareness
  </li>
  <li>
   Strong customer focus
  </li>
  <li>
   Planning &amp; organising
  </li>
  <li>
   Accepts Responsibility
  </li>
  <li>
   HSE Awareness
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  R2107488
 </strong>
</div>


Senior Commercial Manager

Infosys

<div><b>Role Information</b><div><div><div><b>
Role </b></div><div>Senior Engagement Manager
</div></div><br>
<div><div><b>Role Designation </b></div><div>Senior Manager / Senior Manager &ndash; Client Services</div></div><br>
<div><div><b>
Career Stream </b></div><div>Global Markets</div></div><br>
<div><div><b>
Career Sub Stream </b></div><div>Client Services</div></div><br>
<div><div>
</div></div><br>
<div><div><b>Reports to </b></div><div>Group Senior Manager - Client Services</div><h2 class="jobSectionHeader"><b>
Billable</b><b> Role (Y/N)</b></h2><div>
 N</div></div><br>
<div><div><b>
Supervises </b></div><div>Associate Business Development Manager/ Associate Senior Manager - Client Services/ Associate Sales Manager</div><h2 class="jobSectionHeader"><b>
Billable Utilization
 </b></h2><div>NA</div></div><br>
<div><div><h2 class="jobSectionHeader"><b>
Financial Size
</b></h2><h2 class="jobSectionHeader"><b>(Revenue/ Budget/Span)</b></h2></div><div>
 ~ $80M per year across small, medium and large accounts.</div><div><h2 class="jobSectionHeader"><b>
Incumbency
</b></h2><h2 class="jobSectionHeader"><b>(Single/ Multiple)</b></h2></div><div>
 Multiple</div></div><br>
<div><div><h2 class="jobSectionHeader"><b>
Team Size &amp; Dispersion</b></h2><h2 class="jobSectionHeader"><b>
(Direct &amp; Indirect reports, Single/ Multiple locations)</b></h2></div><div>
 Number of Direct reports : 1 AEM and 1 EM. Likely to expand in future</div><div><h2 class="jobSectionHeader"><b>
Location
</b></h2><h2 class="jobSectionHeader"><b>(Onsite/ Offshore)</b></h2></div><h2 class="jobSectionHeader"><b>
Frankfurt, Germany</b></h2></div><div><h2 class="jobSectionHeader"><b><br>
</b></h2></div><br>
<br>
<div></div><div><h2 class="jobSectionHeader"><b>Operating Network </b><b>(Internal)</b></h2><h2 class="jobSectionHeader"><b>
Group Senior Manager - Client Services, Associate Senior Manager - Client Services/ Business Development Associate , All HBUs, IBU delivery, Finance, Legal, HR, CCD, IS, UPAMs, GEMs, DHs, IBU Heads, and NBD team.</b></h2></div><div><h2 class="jobSectionHeader"><b><br>
Operating Network </b><b>(External)</b></h2><h2 class="jobSectionHeader"><b>
Clients (CXOs, Business Leadership, IT Leadership and below, Procurement office, Client Audit &amp; compliance), Alliance partners, and other contractors (direct competitors, other companies managing PMO, independent contractors etc.)</b></h2></div></div><br>
<b>
Educational Qualification* and Experience Requirements</b><br>
<br>
10<div><div><div>
Senior Manager / Senior Manager &ndash; Client Services</div><div><b> Engineering Graduate</b></div><div><b> CA / Tier MBA*</b></div><div><b> Non Engineering Graduate</b></div><div><b> PhD</b></div></div><br>
<div><div><b>
Minimum No. of Years </b></div><div>11</div><div> 9</div><div> 11</div><div><b> Career Stream
</b></div></div><br>
</div><ul><li><i>Categorized based on Infosys recognized list of colleges and courses
</i></li></ul><br>
<b>For Higher Proficiency </b>10<div><div><div><b>
Career Stream </b></div><div><b>Engineering Graduate</b></div><div><b> CA / Tier MBA*</b></div><div><b> Non Engineering Graduate</b></div><div><b> PhD</b></div></div><br>
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Minimum No. of Years </b></div><div>14</div><div> 12</div><div> 14</div><div> Global Markets</div></div><br>
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1<div><div><div>
Global Markets</div></div><br>
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</div><div></div><b>Areas of Responsibility</b><br>
<ul><li><b>Market Development and Prospecting</b></li></ul>
The Senior Manager &ndash; Client Services analyses the current accounts and target prospects to identify right set of Buyers, their buying patterns and help tailor offerings, solutions for specific industry segment, account. S/He is responsible for reaching out to identified target Buyers through multiple levers, such as Cold-calling, partnerships, events<br>
<ul><li><b>Opportunity Identification and Qualification</b></li></ul>
The Senior Manager &ndash; Client Services will navigate the account to identify varied kinds of deals in the account <b>in order to</b> increase Infosys' revenue and market share.<br>
<ul><li><b>Proposal Development, Negotiation and Closure
</b></li></ul>The Senior Manager &ndash; Client Services will form pursuit team across Infosys internal units / external partners if needed. S/He positions client-facing team with client, explain client context, coach the pursuit team, suggest win price and drive this among various BUs based on competitive intelligence, future potential, positioning with client. S/He sets up and facilitates proposal-coaching sessions between client and pursuit team's technical / domain experts and drives the proposal to closure.
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<ul><li><b>Contracting and MSA</b></li></ul>
The Senior Manager &ndash; Client Services facilitates the discussion between Client and Infosys teams involved in contracting (Legal, Data Privacy..), and acts as the point-of-escalation if needed, <b>in order to</b> ensure quick closure of the contract with acceptable level of risk to Infosys.<br>
<ul><li><b>Account Planning and Review</b></li></ul>
The Senior Manager &ndash; Client Services develops the Account Plan in conjunction with the other stakeholders (Service line/HBU mix, revenues, profitability. S/He will develop relationship map, and market share analysis. S/He communicates and executes as per the A/c plan; and conducts periodic review of the plan with higher Management in Infosys <b>in order to</b> grow in the Account as per plan.<br>
<ul><li><b>Account Mining</b></li></ul>
The Senior Manager &ndash; Client Services identifies the right contacts within the client organization, secures meetings with the clients appropriately; sets appropriate agenda (client context, pain points, industry / competitive context, Infosys value proposition). S/He anchors meetings and closes any opportunities generated. S/He reviews meeting material <b>in order to</b> grow the account by positioning Infosys strategically and as an existing trusted partner.<br>
<ul><li><b>Account Operations</b></li></ul>
The Senior Manager &ndash; Client Services signs off on SOWs / Contracts and follows up with the client to sign off on the SOWS. S/He is responsible for Collections of AR.
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<ul><li><b>Relationship Management</b></li></ul>
The Senior Manager &ndash; Client Services handles customer complaints about project executions across IBU delivery and HBUs, as well as negotiates on MSAs and SOWs (which the Commercial Senior Manager leads). S/He identifies and recommends the right Infosys executives (starting with Segment Heads) with whom the client can connect; sets up meetings and sets the right expectations. S/He sets up periodic reviews with important customer stakeholders as per the pre-agreed format.<br>
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<b>Knowledge, Skills required for the role</b><br>
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<b><i>Knowledge: </i></b>Knowledge of outsourcing business, cost &amp; revenue drivers for an IT organization, Business case creation, Financial ratios and analyses (IRR, NPV, ROCE etc.), Statistical analyses (regression, correlation, mean, median, mode, frequency distributions), and knowledge of legal &amp; contracting issues.<br>
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<b><i>Skills: </i></b>Effective and structured communication skills (consultative skills combined with business case creation knowledge), conflict resolution / consensus building skills within Infosys as well as with partners / clients. Problem solving skills, negotiation skills, and commercial acumen. Identification of the political landscape, leadership skills, presentation skills and relationship-building skills (a good sense of humor is an advantage).<br>
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<b>Performance Measures</b><br>
<ul><li><b>Revenue Growth, Revenue from New Relationships, Number of Large Deals Closed, Customer Satisfaction Index,</b></li></ul></div>

Senior Manager - Client Services - FS - Riyadh

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