customer service specialist

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ai engineer (mid-level/senior) Jobs in Cairo

ai engineer (mid-level/senior)

automation engineer, reliability maintenance engineering Jobs in Cairo

backend software engineer

service desk engineer

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 To provide support through the Service Excellence Process to GDO Customers:
 
 
 1- Processing Customers calls/inquiries.
 
 
 2- Incident Management.
 
 
 3- Change Management.
 
 
 4- Ensuring a professional and consistent delivery of quality services to our customers.
 
 
 5- Will act as a professional first point of contact for the customer.
 
 
 6- Accurately log all incidents/changes in a timely and effective manner.
 
 
 7- Diagnose fault-related cases both proactively and reactively by effectively utilizing software diagnostics and other network/products utility program whenever possible.
 
 
 8- Provide continual updates to the Customer and use internal escalation process when necessary in order to meet contractual and performance objectives.
 
 
 9- Coordinate with all the necessary internal departments or vendors to achieve fault resolution within SLAs.
 
 
 10- Own/Resolve the incidents/changes from creation to resolution.
 
 
 11- Document all troubleshooting and incident management actions via the ticketing systems.
 
 
 
 About You
 
 
 
 1- Excellent interpersonal and communication skills.
 
 
 2- Willingness to learn complex customer infrastructure and understand services delivered by Orange Business.
 
 
 3- Willingness to develop technically.
 
 
 3- Friendly &amp; ready to work within a team.
 
 
 
 4- Excellent Customer Skills Are Required.
 
 
 
 5- Customer oriented.
 
 
 6- Objective/Goal oriented.
 
 
 7- Problem solving skills and ability to absorb customer heat.
 
 
 8- Ability to work in a dynamic environment with rapid changes.
 
 
 9- Excellent Multitasking skills.
 
 
 10- CCNA certificate is a huge plus.
 
 
 11- Preferred to have knowledge in any on the below:
 
 
 a- SDWAN technology
 
 
 b- Zscaler technology
 
 
 c- Advanced Routing &amp; Switching
 
 
 d- LAN technologies
 
 
 e- Network Security technologies
 
 
 12- English fluency is a must, French fluency is a huge plus. Educational background and Professional Experience:
 
 
 1- Bachelor of Sceinces in Engineering, Telecommunications or Computer Science.
 
 
 2- (0 -2) years of experience in similar scope.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
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 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
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 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 NA
</div>

Service Desk Engineer

Excis Compliance

<div>
 
 
 WE&rsquo;RE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!
 
 
 
 
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
 
 
 
 &middot; Client in 190+ countries
 
 
 &middot; 6000+ Engineers
 
 
 &middot; 200+ Enterprise Clients
 
 
 
 
 
 We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
 
 
 
 
 Start your journey with Excis and grow with us!
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 
 
 <ul>
 <li>
 Deliver deskside/onsite IT support, including Microsoft OS installations (Windows 7/10), MS Office troubleshooting, and hardware/software/network issue resolution.
 </li>
 <li>
 Provide smart hands support for network and datacenter equipment, as well as conference room audio/video setups and mobile device support (iOS, Android, Blackberry).
 </li>
 <li>
 Manage Active Directory/Exchange accounts, support SCCM deployments, and ensure smooth remote connectivity through tools like Bomgar, WebEx, and Windows native tools.
 </li>
 </ul>
 
 
 
 
 
 What You Need:
 
 
 
 
 
 <ul>
 <li>
 
 18 months of IT support experience with IT troubleshooting via ticket system.
 
 </li>
 <li>
 Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
 </li>
 <li>
 Excellent customer service, communication, organization, multitasking, and documentation skills.
 </li>
 <li>
 Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
 </li>
 <li>
 Fluent in Arabic and English
 </li>
 </ul>
 
 
 
 
 
 Site Address:
 
 Multiple
 
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
 
 
 
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
 
</div>

Desktop Support Engineer L1

ELSEWEDY ELECTRIC

<div>
 
 
 Purpose of the Role
 
 
 
 To ensure the smooth daily operations of office through professional front-desk service, administrative coordination, and office facility management. This role will act as the face of the company for visitors.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Reception &amp; Guest Services
 
 
 Welcome visitors, clients, and partners in a professional and friendly manner.
 
 
 Maintain a tidy and organized front-desk and waiting area.
 
 
 Handle incoming calls and mail distribution.
 
 
 
 
 
 Office &amp; Facility Management
 
 
 Manage meeting room bookings and ensure readiness (IT, seating, refreshments, etc.).
 
 
 Monitor office supplies and pantry stock; place orders when needed.
 
 
 
 
 
 Administrative Support
 
 
 Draft and circulate internal memos, announcements, and basic correspondences.
 
 
 Support with arranging gatherings, internal events, and visitor hospitality.
 
 
 Maintain basic records
 
 
 
 
 
 
 
 
 
 Profile Requirements:
 
 
 
 2+ years of experience in office administration.
 
 
 Proficient in Microsoft Office (Outlook, Excel, Word).
 
 
 Excellent communication and organizational skills.
 
 
 Excellent English Language
 
 
 Discreet, trustworthy, and service-oriented.
 
 
 
</div>

Administrative Assistant

ZainTECH

<div>
 The Service Desk Team Lead is responsible for leading the Level 1 support function, ensuring efficient and high-quality delivery of first-line support across public and private cloud environments. This role combines hands-on operational oversight with team leadership to ensure effective incident management, proactive monitoring, and timely escalation. The position plays a critical role in maintaining service excellence, driving SLA adherence, and continuously improving support processes and team capabilities.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, manage, and develop a team of L1 cloud support engineers, fostering a high-performance and customer-focused culture
 </li>
 <li>
 Own day-to-day service desk operations, ensuring effective handling of incidents, service requests, and system alerts
 </li>
 <li>
 Ensure continuous monitoring and proactive identification of issues across cloud infrastructure and services
 </li>
 <li>
 Provide guidance on initial troubleshooting across compute, storage, networking, access, and availability issues
 </li>
 <li>
 Act as the primary escalation point for L1, ensuring timely resolution or escalation to L2 and L3 teams
 </li>
 <li>
 Drive adherence to SLAs, KPIs, and operational targets, with regular performance tracking and reporting
 </li>
 <li>
 Plan and manage shift schedules to ensure optimal coverage, including 24/7 operations where required
 </li>
 <li>
 Ensure high standards of ticket quality, documentation, and knowledge base management
 </li>
 <li>
 Enforce ITIL-aligned processes across incident, problem, and change management
 </li>
 <li>
 Lead team meetings, performance reviews, and training initiatives to continuously upskill the team
 </li>
 <li>
 Collaborate with cloud engineering, security, and operations teams to ensure seamless service delivery
 </li>
 <li>
 Identify and implement process improvements, automation opportunities, and service enhancements
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5+ years of experience in IT or cloud support environments
 </li>
 <li>
 2-3 years of experience in a supervisory or team lead capacity
 </li>
 <li>
 Relevant cloud certifications (AWS, Azure, or equivalent - Foundation/Associate level preferred)
 </li>
 <li>
 ITIL Foundation certification (preferred)
 </li>
 <li>
 Working knowledge of public cloud platforms (AWS, Azure, OCI)
 </li>
 <li>
 Understanding of private cloud and virtualization technologies (e.g., VMware, OpenStack, Hyper-V)
 </li>
 <li>
 Familiarity with monitoring, alerting, and observability tools
 </li>
 <li>
 Solid understanding of networking fundamentals (DNS, TCP/IP, firewalls, load balancing)
 </li>
 <li>
 Basic administration of Linux and/or Windows environments
 </li>
 <li>
 Experience with ITSM / ticketing platforms (e.g., ServiceNow, Jira, Remedy)
 </li>
 <li>
 Knowledge of ITIL principles and service management best practices
 </li>
 </ul>
</div>

Service Desk Team Lead

Bosta

<div>
 About Bosta:
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 About the Role:
 
 
 
 We are looking to hire a skilled IT support engineer to assist our bosta employees with all IT related technical support issues. As an IT support engineer, you will determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong relationships. You also be required to install, configure, test and maintain operating systems, Network, application software and system management tools
 
 
 
 Job Code:
 
 202646082-056
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Installs and configures computer hardware, software, systems, printers and scanners
 </li>
 <li>
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
 </li>
 <li>
 Repair and replace equipment as necessary
 </li>
 <li>
 Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member
 </li>
 <li>
 Coordinates and supports end-user issues remotely and on-site
 </li>
 <li>
 Provides 1st level support on the cloud-based and on-premise IT infrastructure
 </li>
 <li>
 Provides IT Manager with regular reports like inventory, pending POs, weekly plan, and other checklists
 </li>
 <li>
 Works on implementations in new sites and assists the team
 
 
 
 </li>
 </ul>
 
 Job Qualifications:
 
 
 
 <ul>
 <li>
 1-2 years of experience in IT technical support
 </li>
 <li>
 BSc/BA in IT, Computer Science, or a relevant field
 </li>
 <li>
 Troubleshooting skills and problem-solving
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Good understanding of computer systems and other tech products in the market
 </li>
 <li>
 Experience with ticketing and asset management systems
 </li>
 <li>
 Relevant IT Technical Support Courses like CompTIA A+ or similar
 </li>
 <li>
 CCNA &amp; MCSA courses - certified is a plus
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

IT Specialist

Speakol

<div>
 
 IT Help Desk
 
 
 
 📍
 
 Location:
 
 Madinaty City, Cairo, Egypt
 
 
 🕒
 
 Employment Type:
 
 Full-time
 
 
 
 About Speakol
 
 
 
 Speakol is the leading content discovery and native
 
 
 advertising network in the MENA region. Our technology enables advertisers to
 
 
 target potential customers and promote their brands, while empowering
 
 
 publishers to enhance user engagement and monetize their online presence. We
 
 
 have longstanding partnerships with over 500 publishers and renowned brands,
 
 
 such as Talaat Mostafa Group, Qatar Airways, Citroen, and Intel. Founded in
 
 
 2016, Speakol is headquartered in Cairo, Egypt, with additional offices in Riyadh
 
 
 and Dubai.
 
 
 
 Job Brief
 
 
 
 We are looking for a skilled and customer-oriented
 
 IT Help Desk
 
 with
 
 2&ndash;3 years of experience
 
 to join our TMG-Online branch in Madinaty.
 
 
 The ideal candidate will be responsible for providing technical support, troubleshooting IT-related issues, and ensuring smooth day-to-day technical operations for employees. This role requires strong problem-solving skills, technical knowledge, and excellent communication abilities.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide technical support for hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain computers, printers, and office IT equipment.
 </li>
 <li>
 Troubleshoot system, internet, and email issues and ensure minimal downtime.
 </li>
 <li>
 Support users with basic IT requests and day-to-day technical problems.
 </li>
 <li>
 Maintain IT inventory and ensure proper documentation.
 </li>
 <li>
 Ensure data security, system access control, and basic IT compliance.
 </li>
 <li>
 Coordinate with external vendors or service providers when needed.
 </li>
 <li>
 Perform routine system checks and basic maintenance tasks.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 2&ndash;3 years of proven experience in a Help Desk or IT Support role.
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field (preferred).
 </li>
 <li>
 Strong knowledge of Windows operating systems and Microsoft Office tools.
 </li>
 <li>
 Basic understanding of networking concepts (LAN, WAN, TCP/IP).
 </li>
 <li>
 Familiarity with ticketing systems and remote support tools.
 </li>
 <li>
 Strong communication and problem-solving skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple tasks efficiently.
 </li>
 <li>
 Must be a resident of Madinaty or nearby areas (mandatory).
 </li>
 </ul>
</div>

help desk

Explore 409+ Service desk engineer in Cairo this March. Find roles across top companies and apply now to boost your career.

409 service desk engineer jobs In Cairo

Service Desk Engineer

Service Desk Engineer

Desktop Support Engineer L1

Administrative Assistant

Service Desk Team Lead

IT Specialist

help desk