customer support representative Jobs in Karachi

customer support representative

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customer service representative Jobs in Karachi

customer service representative

chat support agent

customer service agent

service dispatcher

ibex

<div>
 
 
 Dispatcher
 
 
 
 We are seeking a proactive and highly organized Dispatcher to serve as the central coordination point for our HVAC service team. This role is critical to both field operations and customer service, combining real-time decision-making with clear, empathetic communication. The Dispatcher ensures technician schedules run smoothly, parts are where they need to be, and customers stay informed and satisfied throughout the service process.
 
 
 
 
 
 
 Service Coordination &amp; Dispatch
 
 
 <ul>
 <li>
 Strategically assign technicians based on skill set, availability, location, and urgency of requests
 </li>
 <li>
 Maintain efficient daily workflows by prioritizing calls and optimizing routes to minimize downtime and travel
 </li>
 <li>
 Monitor technician progress and adjust schedules as needed in real-time to meet service objectives
 </li>
 </ul>
 
 
 
 
 
 Parts &amp; Inventory Coordination
 
 
 <ul>
 <li>
 Order parts and equipment by communicating with vendors and suppliers
 </li>
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 Coordinate part deliveries and ensure technicians have what they need before heading to job sites
 </li>
 <li>
 Manage weekly van stock checks to keep field teams fully supplied
 </li>
 </ul>
 
 
 
 
 
 Customer Communication &amp; Support
 
 
 <ul>
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 Act as a consistent point of contact for customers needing updates on service appointments, technician ETAs, or part availability
 </li>
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 Send timely service reminders and status updates throughout the day to keep customers informed
 </li>
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 Answer inbound calls when available and handle overflow or transferred calls related to scheduling and service updates
 </li>
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 Follow up with customers regarding ordered parts, scheduling next steps as soon as items arrive
 </li>
 </ul>
 
 
 
 
 
 CSR Support &amp; Overflow
 
 
 <ul>
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 Provide phone support during peak times or when Customer Service Representatives are unavailable
 </li>
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 Assist with outbound maintenance scheduling when needed
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; System Management
 
 
 <ul>
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 Track service outcomes and job completions, updating internal systems accurately and promptly
 </li>
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 Maintain records of dispatch activity, communications, and part orders
 </li>
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 Run assigned reports and provide updates to management as required
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 2+ years of experience in dispatch, scheduling, or customer service
 </li>
 <li>
 Strong multitasking and time management skills in a fast-paced environment
 </li>
 <li>
 Professional verbal and written communication abilities
 </li>
 <li>
 Proficiency with scheduling and dispatch software, multi-line phones, and basic office systems
 </li>
 <li>
 Strong attention to detail, especially when tracking moving parts and service schedules
 </li>
 <li>
 Comfortable problem-solving under pressure and thinking ahead
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
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 Prior experience in HVAC, plumbing, or home services industry
 </li>
 <li>
 Familiarity with ServiceTitan or comparable field service software
 </li>
 <li>
 Understanding of geographic service areas
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 <li>
 Experience working with vendors or managing supply orders
 </li>
 </ul>
 
 
</div>

Dispatch Associate - Night Shift

Robust Support and Solutions

We&rsquo;re Hiring: DispatcherKarachi | PECHS Block 6 (Fortune Tower)8:00 PM &ndash; 5:00 AM (Night Shift) | 5 Days a Week | On-siteAre you highly organized, detail-oriented, and thrive in a fast-paced environment? We&rsquo;re looking for a skilled Dispatcher to join our team and play a key role in coordinating daily operations and keeping everything running smoothly.Job Summary:As a Dispatcher, you&rsquo;ll manage schedules, coordinate field teams and drivers, and ensure timely communication between staff and customers. Your ability to multitask and stay accurate under pressure will be essential to success in this role.Key Responsibilities<ul><li>Schedule and dispatch drivers/technicians to appropriate locations</li><li>Monitor routes and adjust schedules to improve efficiency</li><li>Communicate updates, instructions, and support to field teams</li><li>Track job progress and ensure timely completion</li><li>Handle incoming calls, service requests, and customer inquiries</li><li>Maintain accurate dispatch records, logs, and reports</li><li>Coordinate with management to resolve delays or emergencies</li><li>Ensure compliance with company policies and safety regulations</li></ul>Qualifications<ul><li>High school diploma or equivalent (Associate&rsquo;s or Bachelor&rsquo;s preferred)</li><li>Proven experience as a dispatcher or similar role</li><li>Strong communication and multitasking skills</li><li>Proficiency in Microsoft Office (Excel, Outlook) and dispatch tools</li><li>Ability to work under pressure and make quick decisions</li><li>Excellent problem-solving and organizational skills</li></ul>What We Offer<ul><li>Competitive salary</li><li>Stable night shift schedule</li><li>Professional and collaborative work environment</li><li>Growth opportunities</li></ul>Apply NowSend your resume to ashahed@robustsns.com and be part of a team that turns insights into impact!Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Are you willing to do an ONSITE, night shift (8pm-5am, 6 days a week)?</li><li>Please share your current/ last drawn salary and your salary expectations for this role?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Dispatcher/ Fleet Management/ Vendor Management: 2 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Dispatcher

Proxima house

Job Title: Freight Broker / DispatcherCompany: Proxima HouseLocation: Karachi (On-site)Job Type: Full-TimeAbout the Role:Proxima House is looking for a dedicated Experienced Freight Broker and Car Dispatcher to join our in-house logistics team based in Karachi. This role involves working closely with shippers and carriers across the U.S. to coordinate freight deliveries and Car deliveries negotiate rates, and ensure everything runs smoothly from pickup to drop-off. If you're someone who enjoys fast-paced work and is great at communication and coordination, we&rsquo;d love to have you on board.Key Responsibilities:Contact and build strong relationships with shippers,carriers and Car show rooms.Post loads and secure trucks using load boards and dispatch tools.Negotiate fair and competitive freight rates.Track shipments and provide real-time updates.Resolve any delays or issues professionally.Maintain accurate records of loads, clients, and communication.Requirements:Experience in freight brokerage or Car dispatching.Strong verbal and written communication skills in English.Familiarity with load boards (e.g., DAT, Super dispatch, Truck stop ) and TMS systems.Ability to multitask and work well under pressure.Must be able to work on-site in Karachi during designated U.S. business hours.What We Offer:Competitive salary and incentive structureSupportive team environment and ongoing trainingGrowth opportunities within the logistics industryA professional office setup with the tools you need to succeedJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Freight/Car Dispatcher USA

Swift Property Management Services Pvt. Ltd

Job Summary:We are looking for a reliable and responsible Rider to support our operations team by ensuring timely delivery, field visits, and transportation of staff, documents, and materials. The ideal candidate should be familiar with city routes and committed to safe and efficient driving.Key Responsibilities:<ul><li>Deliver documents, equipment, and materials to designated locations.</li><li>Assist field teams in operational activities (e.g., pest control, fumigation visits).</li><li>Ensure timely pickup and drop-off of staff when required.</li><li>Maintain records of deliveries and receipts.</li><li>Ensure proper handling and safety of items during transportation.</li><li>Follow traffic rules and company safety guidelines at all times.</li><li>Maintain cleanliness and basic upkeep of the assigned motorcycle.</li><li>Report any vehicle maintenance issues promptly.</li></ul>Requirements:<ul><li>Minimum Matric / Intermediate qualification.</li><li>Valid Motorcycle Driving License (mandatory).</li><li>Minimum 1&ndash;2 years of experience as a Rider (preferably in services industry).</li><li>Good knowledge of Karachi routes and areas.</li><li>Basic communication skills.</li><li>Physically fit and able to work in field conditions.</li></ul>Skills:<ul><li>Time management and punctuality</li><li>Reliability and honesty</li><li>Basic documentation handling</li><li>Knowledge of traffic rules</li></ul>Job Type: Contract Contract length: 12 monthsPay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Office Dispatched Rider

Paramount Corporation

<ul><li>Verify orders before packing (product, quantity, labeling)</li><li>Supervise and support in packing activities</li><li>Ensure proper packaging to avoid damage/leakage</li><li>Perform final checks before dispatch</li><li>Coordinate with logistics for timely deliveries</li><li>Prepare and verify dispatch documents (invoices, delivery notes)</li><li>Work with sales &amp; production to ensure order readiness</li><li>Report delays, damages, or discrepancies</li><li>Maintain basic tracking of finished goods &amp; packing materials</li><li>Ensure hygiene, safety, and quality standards</li></ul>Job Type: Full-timePay: Rs41,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>What is your current salary?</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Dispatch Officer

MALCOLM INDUSTRIES

We are seeking a &ldquo;Dispatch Supervisor&rdquo; for a chemicals and packaging concern in Karachi.The candidate must be a Graduate / Master or equivalent with at least 5+ years of relevant experience of either working in the chemical, Pharmaceutical, or Toiletries &amp; Personal Hygiene sector.Education: Bachelors or MastersExperience: 4-5 years of industry warehouse/dispatch operations experience in a related field.Job Descriptions / Responsibilities<ul><li>Logistics management/fleet management of various vehicles to ease and streamline operations of inbound and outbound goods movements.</li><li>Ensure timely delivery of articles from/to warehouse to all distribution channels (wholesale and retail)</li><li>Good knowledge of local markets, builty systems, local route designing.</li><li>Keep detailed records, generate reports, and develop presentations to help management understand the logistics perspective.</li><li>Build relationships within the company and with external parties, such as logistics vendors, internal fleet, and channel demands</li><li>Collaborate with others from diverse backgrounds in order to identify problems and find solutions.</li><li>Coordinate and Implement various operational, strategic, and managerial SOPs in the supply chain and distribution channels</li><li>Inventory management and replenishment in a timely fashion to all distribution channels (retail &amp; wholesale)</li><li>Works directly with sales department to determine most cost-effective distribution solution for finished goods transportation to customers.</li><li>Develop strategic plans to improve the efficiency of procurement and have tighter inventory controls and schedules that optimize plant manufacturing resources meeting demands from the Plant.</li><li>Ensure timely availability of Current / New products from the production department</li></ul>The ideal candidate must have:<ul><li>Record of successful distribution and logistics management</li><li>Demonstrable ability to lead and manage staff</li><li>Excellent analytical, problem-solving, and organizational skills</li><li>Ability to work independently and handle multiple projects</li><li>Own conveyance</li><li>Presentation skills</li><li>Good Interpersonal skills</li></ul>What you get in return:&middot; Salary&middot; Medical insurance&middot; Other company benefitsResidence near the North Karachi Industrial area will be preferred.Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs55,000.00 - Rs75,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Supply chain / Logistics Supervisor: 5 years (Required)</li><li>Dispatch in local market: 5 years (Required)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>

Dispatch Supervisor (karachi Male only)

Fly Jinnah

<div>
 
 Job Purpose
 
 
 
 To generate timely, effective, and safe operational flight plans and pre-flight briefings for scheduled and non-scheduled flights throughout the Airline&rsquo;s network in compliance with the Airline&rsquo;s policies and procedures, and respective civil aviation authority regulations. Supports the Airline&rsquo;s operational control and dispatch reliability by efficiently responding to irregular and emergency requirements considering safety, efficiency, and customer satisfaction. To administer the published crew rosters of the Airline aiming for the achievement of On Time Performance on daily basis related to the scope of Crew Planning Control with full compliance to regulations and policies in place.
 
 
 
 Key Result Responsibilities
 
 
 
 Flight Dispatch
 
 
 <ul>
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 Generates flight plans, pre-flight briefings, and amendments for scheduled, non-scheduled, training, and test flights, taking into consideration business requirements and regulatory conditions in the respective destinations, safety, efficiency as well as customer satisfaction.
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 Monitors the performance and trends of the flights through the system based on different criteria and conditions.
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 Analyses available data to identify cost, weather, curfew, and accordingly recommends the most cost effective routes and plan accordingly.
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 Conducts regular analysis on operational and meteorological conditions to recommend the safest and most efficient minimum fuel requirement for the assigned flights, as well as the associated limitations on operational capabilities such as weather, NOTAMs, NAV Facilities, Air Traffic Control, Air Traffic Flow, Mel requirements, etc.
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 Provides to management detailed summary on fuel consumption, flight plans, flight watch, test and training flights for the ETOPs.
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 When requested, provides the Captain-in-command with a thorough flight crew briefing, covering all significant information, which may affect his/her flight.
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 Transmits to ICAO all Flight Plan requirements directly or through Airline approved handling agent in the country of operation.
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 Coordinates with Line Manager and Captains in Command to manage irregular operations and disruptions, delays, cancellations, and rotations in an effective manner whilst initiating alternative plans in line with business interests and needs.
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 Employs all possible tools and channels, during emergencies, to convey necessary safety related information to the Captains in Command to ensure safe conduct of the flights, and initiates procedures prescribed in the Operations Manual whilst ensuring abidance by Civil Aviation Authority and Air Traffic Procedures.
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 Assists in assessing accidents/incidents and in initiating the Emergency Response Accident/Incident Notification Procedures as well as the corporate notification process.
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 Ensures all LIDO Flight Planning data maintenance related functions are carried out so that all OFP&rsquo;s are produced in consideration to all applicable regulatory, AIP requirements.
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 Monitors the flight plans on daily basis ensuring necessary data maintenance is properly carried and Flight Plans are produced in line with applicable regulations.
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 Liaises with LIDO on any flight plans related issues, to implement remedial actions immediately.
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 Ensures smooth workflow between shifts by carrying proper handover/takeover pre and post flights.
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 Stays updated with changes to Company&rsquo;s manuals, Aircraft Manufacturer&rsquo;s publications, State&rsquo;s or other regulatory bodies&rsquo; publications.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 Crew Control
 
 
 <ul>
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 Validates and reviews regularly the compliance to relevant policies and regulations of the published crew pairings and published crew rosters.
 </li>
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 Coordinates with relevant departments ensuring that all flights to be operated are completely covered with qualified crew members and standard crew complement.
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 Creates, modifies and/or adjusts the crew pairings and crew rosters to cater to ad-hoc flights, flight re-routings, training activity revisions, absences and other disruptions affecting the published crew rosters with the goal of optimizing the crew utilization at the best and most applicable way.
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 Manages and coordinates with relevant sections/teams the adjustments required in the crew member&rsquo;s line training rosters ensuring it remains on track with completion target; e. g. familiarization and check flights, annual line checks, line release checks, IOEs, recurrent trainings, etc..
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 Ensures that all adjustments in published crew rosters are relayed to the crew members ahead of time; e.g. crew member on home standby must be upgraded to open flight/s at least 13Hrs prior to flight&rsquo;s ETD.
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 Prepares, validates and transmits necessary pre-departure documents and authority required information, e.g. crew APP/APIS, crew list
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 Participates in identifying improvements/adjustments required in the current processes or procedures, and in the productivity, systems used by the Crew Control team; e.g. crew management system, communication tools, reporting tools
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 Prepares and transmits on time all required reports; e.g. submit to management the background for delayed flights relevant to Crew Planning and Control scope; absences to respective line managers, etc.
 </li>
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 Maintains and updates the crew database records including crew qualification records as received from authorized sources.
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 Complies with necessary approved processes and procedures in order to attain the minimum agreed daily On Time Performance relevant to Crew Planning and Control scope
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 Communicates on time to all support teams the required assistance, e.g. crew transportation, crew documents processing &amp; release monitoring, hotel accommodation, deadhead seat blocking &amp; booking, and crew status in order to maintain seamless routine crew control execution
 </li>
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 Reviews, validates and implements legal and compliant crew swaps.
 </li>
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 Manages and handles crew roster changes in accordance with the Fatigue Risk Management System (FRMS) approved parameters
 </li>
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 Participates and/or represents Crew Planning and Control during internal or external Audit activities.
 </li>
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 Performs and delivers tasks and responsibilities as maybe assigned by the line manager.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Management or Aviation related fields or from a recognized university is highly desirable
 </li>
 <li>
 Possess a valid &ldquo;Flight Dispatcher Certificate of License&rdquo; issued from an approved institute or organization, preferably recognized by the applicable Civil Aviation Authority, alternately, successful completion of &ldquo;Flight Dispatch&rdquo; initial course or equivalent
 </li>
 <li>
 Exposure to QA/Safety/Security/Audit procedures and practices related to and affecting Flight Operations.
 </li>
 <li>
 Capable of applying policies, procedures as per approved standards and regulations.
 </li>
 <li>
 Basic knowledge in using crew management systems, productivity tools
 </li>
 <li>
 Basic Airport, security procedures and regulations training is an advantage.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 3+ years of experience in comparable airlines in the operations department as an approved or licensed &ldquo;Flight Dispatcher&rdquo;; experience with low-cost airline is preferred.
</div>

Flight Operations Officer

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