customer service representative Jobs in Egypt

customer service representative

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customer service specialist Jobs in Egypt

customer service specialist

data engineer

customer service executive

service engineer

Haitian Group

<div>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Perform installation, alignment, and commissioning of injection molding machines.
  </li>
  <li>
   Diagnose and repair mechanical, electrical, or control issues in injection molding machines.
  </li>
  <li>
   Provide technical support and maintenance services during and after the warranty period.
  </li>
  <li>
   Assist the warehouse team with outbound shipment preparations of injection molding machines and accessories.
  </li>
  <li>
   Organize and manage shipping documents including delivery orders, acceptance forms, and inspection reports.
  </li>
  <li>
   Collaborate with internal departments (sales, logistics, and engineering) to ensure smooth after-sales operations.
  </li>
  <li>
   Prepare and submit service reports and feedback to the service manager.
  </li>
  <li>
   Provide on-site training and basic machine operation guidance to customers when needed.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Diploma or above in Mechanical Engineering, Mechatronics, Electrical Engineering, or related fields.
  </li>
  <li>
   1&ndash;2 years of experience in injection molding machine installation or service.
  </li>
  <li>
   Strong troubleshooting, communication, and customer service skills.
  </li>
  <li>
   Willing to take global business trips.
  </li>
 </ul>
 <p>
 </p>
</div>


Service Engineer

MILLENSYS

<p></p><div><p><b><i>Job Requirements:</i></b></p><ul><div>
 B. Sc. IT/Communication/Biomedical Engineering.</div><div>
 Perfect command of English , French is an advantage.</div><div>
 Min. two years experience in IT field.</div><div>
 Experience in Computer/Server preparation, installation and configuration, Network configuration.</div><div>
 Database management is an advantage.</div><div>
 Good communication skills and presentable.</div><div>
 Hard worker and able to travel outside abroad.</div><div>
 Own a car and driving license is an advantage.</div></ul><p><b><i>
Location</i></b></p><div></div><ul><div><div>
Cairo : Egypt.</div></div></ul><div><p><b>
Send Your CV To: hr@millensys.com</b></p></div></div>

<div><p>At <b>ABB</b>, we help industries run leaner and cleaner&mdash;and every person here makes that happen. You&rsquo;ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.</p><p></p><p><b>
This position reports to:</b></p>
Service Manager<p></p><p>
__</p><div><p><b>
Your role and responsibilities</b><br>
<br>
In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility.</p><p></p><p>
The Field Service Engineer will perform installation, commissioning, maintenance, troubleshooting, and repair activities on motors and generators.</p><p></p><p>
The work model is: onsite<br>
<br>
This role is contributing to the Motion Service at MO division.<br>
<br>
You will be mainly accountable for:</p><ul><li>
Working with the customer (while on-site) to identify opportunities to improve the customer&rsquo;s operations and eliminate pain points.</li><li>
Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activities in service categories and products.</li><li>
Preparing material lists needed for service activities and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.</li><li>
Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future.</li><li>
Traveling up to 80 percent of the time.</li><li>
Providing technical support during evenings and weekends on a rotating schedule.</li><li>
Protecting Machines IB via professional service delivery.</li><li>
Ensuring quality of repair work.</li></ul></div><div><br>
<b>
Qualifications for the role:</b></div><p></p><div><ul><li>
You have a Bachelor of Mechanical, Electrical, or Electromechanical Engineering.</li><li>
You have 3&ndash;5 years of service experience, preferably in machines / rotating equipment.</li><li>
You possess certification in Cat 2 or Cat 3 vibration analysis.</li><li>
You possess strong knowledge of alignment and balancing processes for motors and generators.</li><li>
You are at ease using specialized tools and equipment for vibration analysis and alignment.</li><li>
You possess excellent problem-solving skills with the ability to diagnose and troubleshoot electrical and mechanical issues.</li><li>
You possess a solid understanding of electrical and mechanical principles related to motors and generators.</li><li>
You are at ease interpreting wiring diagrams, assembly drawings, technical manuals, and technical specifications.</li><li>
You are at ease communicating in English language.</li></ul></div><p></p><p><br>
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.</p><p>
</p><p>Ready to make an impact?
</p><p></p><p>Apply today or visit <b>https://www.abb.com</b> to learn more about the impact of our solutions across the globe.</p></div>

Field Service Engineer

ALLIAGE

<div><h4 class="jobSectionHeader"><b>Key Responsibilities</b></h4>
<ul><li>Technical Support: Assist distributors and clients with installation, maintenance, and operation of equipment.</li>
<li>Training: Deliver Technical Training (in person and online) to sales team, service engineers, and end users.</li>
<li>Commercial Support: Work closely with the country manager to identify opportunities and be a protagonist during<br>
negotiations and client visits.</li>
<li>Warranty Management: Follow up on warranty claims and post-sales support, ensuring fast response and customer satisfaction.</li>
<li>Spare Parts Coordination: Monitor local spare parts inventory and follow up on orders to ensure proper availability.
</li><li>Technical Reporting: Prepare Technical visit reports, performance indicators, and field feedback on product performance.</li><br>
</ul>
<p><b>Required Qualifications</b></p>
<ul>
<li>Technical or university degree in Engineering, Electronics, Mechatronics, or related fields</li>
<li>Proven experience with CBCTs (Cone Beam Computed Tomography)</li>
<li>Strong communication and interpersonal skills</li>
<li>Fluent in English</li>
<li>Based in Egypt with flexibility for international travel</li>
</ul>
<p><b>Desirable</b></p>
<ul>
<li>Experience with dental chairs</li></ul></div>

Sales & Service Engineer- Egypt

Toyota Egypt Group

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  To act as the main point of contact between customers and the service center, ensuring an exceptional customer experience by accurately understanding service needs, raising repair orders, and coordinating with technical teams. This role is critical in delivering timely and high-quality service by efficiently managing customer expectations and vehicle flow through the service process.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Receive Customer cars for Service and Repair Jobs and raise repair orders on Dealer Management Systems.
  </li>
  <li>
   Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
  </li>
  <li>
   Filling customer data on the system using (Data Accuracy Rate).
  </li>
  <li>
   Promotion of Special Service Campaign.
  </li>
  <li>
   Able to provide detailed explanations on jobs to be carried out on vehicles.
  </li>
  <li>
   Provide a detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
  </li>
  <li>
   Ability to advise customers on the required vital jobs.
  </li>
  <li>
   Should have flair for Selling Value-added Services, Service Contracts, and accessories.
  </li>
  <li>
   Able to make every effort to resolve Customer Complaints and ensure the customer has a positive ownership experience.
  </li>
  <li>
   Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
  </li>
  <li>
   Raise special orders for parts not available and follow up and keep customers informed.
  </li>
  <li>
   Follow up payments of credit customers and ensure collection within a stipulated time.
  </li>
  <li>
   Conduct post-service follow-up to ensure customer satisfaction.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications &amp; Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Automotive Engineering from a recognized institution.
  </li>
  <li>
   2&ndash;3 years of hands-on experience in a certified or authorized automotive service center.
  </li>
  <li>
   Strong verbal and written communication skills in English.
  </li>
  <li>
   Proficiency in basic computer applications and dealership management systems.
  </li>
  <li>
   Well-presented with a professional demeanor.
  </li>
  <li>
   Solid negotiation and interpersonal skills.
  </li>
  <li>
   Proven ability to upsell value-added services and handle customer concerns effectively.
  </li>
 </ul>
</div>


Service Advisor Engineer

Orange Business

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Telephone support and/or shift hours mandatory
  </li>
  <li>
   Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool.
  </li>
  <li>
   Respond to all escalations in a timely manner in line with the Incident Handling Policy.
  </li>
  <li>
   Provide updates to the customers per the Incident Handling guidelines. Updates include managing updates notifications, Email and Telephone communication.
  </li>
  <li>
   Diagnose incidents utilizing administration tools or remote-control utilities to troubleshoot PC, operating system, or system incidents
  </li>
  <li>
   Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
  </li>
  <li>
   Perform technical escalations in line with Incident Handling policy
  </li>
  <li>
   Ensure incidents are routed to the proper next level/organization as part of the incident management process
  </li>
  <li>
   Liaise with other relevant departments. e.g. Office IT, Infrastructure, Security, Data Center, etc. to ensure all incidents are managed properly.
  </li>
  <li>
   Maintain a good degree of technical knowledge of all Orange Business Services IT services and applications.
  </li>
  <li>
   Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.
  </li>
  <li>
   To resolve by himself/herself most of the incidents relevant to the scope of expertise.
  </li>
  <li>
   Undertake any other reasonable task as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   French speaker
  </li>
  <li>
   Customer Service oriented, customer focused with good customer service skills.
  </li>
  <li>
   Ability to multitask.
  </li>
  <li>
   Good PC troubleshooting background
  </li>
  <li>
   Good troubleshooting logic to isolate the fault.
  </li>
  <li>
   At least one formal technical qualification related to Office IT, infrastructure, OS, Data Base
  </li>
  <li>
   Fluent in spoken and written English and French is a plus.
  </li>
  <li>
   Teamwork, Simplicity, Agility, Flexibility, Adaptability, result driven and Autonomous
  </li>
  <li>
   Good communication skills and multi culture understanding.
  </li>
  <li>
   Prioritization and time management
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
  </li>
  <li>
   Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
  </li>
  <li>
   Professional Development: training programs and upskilling/re-skilling opportunities.
  </li>
  <li>
   Career Growth: Internal growth and mobility opportunities within Orange.
  </li>
  <li>
   Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
  </li>
  <li>
   Reward Programs: Employee Referral Program, Change Maker Awards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Only Your Skills Matter
  <br/>
  <br/>
 </strong>
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>


IT Service Desk Engineer

Regency Urban Developments

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  Regency Urban Developments is a leading real estate company in Egypt and the Middle East with over 30 years of experience in delivering premium-standard commercial and administrative projects. The company has a strong presence in New Cairo, Sheikh Zayed, 6 October, and the Kingdom of Saudi Arabia. Regency Urban Developments focuses on creating innovative projects that cater to the diverse needs of customers and contribute to the growth of the real estate sector.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  This is a full-time on-site role for a Technical Office Engineer at Regency Urban Developments in New Cairo. The Technical Office Engineer will be responsible for preparing shop drawings, Bill of Quantities (BOQ), conducting civil and electrical engineering tasks, quantity surveying, and ensuring project quality and compliance with specifications.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Shop Drawings and Bill of Quantities (BOQ) preparation skills
  </li>
  <li>
   Civil Engineering and Electrical Engineering knowledge
  </li>
  <li>
   Quantity Surveying expertise
  </li>
  <li>
   Strong problem-solving and analytical skills
  </li>
  <li>
   Excellent communication and teamwork abilities
  </li>
  <li>
   Attention to detail and ability to work under pressure
  </li>
  <li>
   Experience in real estate or construction industry is a plus
  </li>
  <li>
   Bachelor's degree in Civil Engineering, Electrical Engineering, or related field
  </li>
  <li>
   5 experience in contracting companies.
  </li>
  <li>
   More than 3 years&rsquo; experience in Revit/ advanced level
  </li>
  <li>
   Sufficient experience in preparing shop drawings.
  </li>
  <li>
   Sufficient experience in the work of inventorying quantities and preparing extracts
  </li>
  <li>
   Sufficient experience in pricing items, studying projects and preparing tenders
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Technical Office Engineer

Explore 1176+ Service engineer in Egypt this March. Find roles across top companies and apply now to boost your career.

1176 service engineer jobs In Egypt

Service Engineer

Service Engineer

Field Service Engineer

Sales & Service Engineer- Egypt

Service Advisor Engineer

IT Service Desk Engineer

Technical Office Engineer