customer service manager

lead service technician Jobs in Montgomery

lead service technician

service representative

Gainwell Technologies LLC

<div><p>Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You&rsquo;ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.</p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Summary</b></h2></div><div><p>
As a <b>Senior Customer Support - Montgomery, AL (Onsite)</b> at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve &mdash; a community&rsquo;s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare&rsquo;s biggest challenges. Here are the details on this position.</p><div>
This position is part of a cross-functional team responsible for handling inbound calls from providers and/or recipients of Alabama Medicaid. Call Center Representatives are responsible for listening to provider and/or recipient needs/issues and providing helpful solutions. This is a very high-volume call center.</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Your role in our mission</b></h2></div><div><p>
This is an important position in Gainwell&rsquo;s commitment to helping clients deliver better health and human services outcomes.</p><ul><li>
Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed</li><li>
Put your skills to work to solve client problems, verify benefit limits, update address information and account history, conduct follow up with clients to confirm their inquiry or request is resolved</li><li>
Adhere to the client&rsquo;s SLAs and consistently meet production targets</li><li>
Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes</li><li>
Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What we're looking for</b></h2></div><div><ul><li><b>
Schedule Flexibility:</b> Must be able to work a rotating schedule, including evening shifts, occasional Saturdays, and holidays, to support multiple departments including the Provider Assistance Center, Electronic Media Claims (EMC) Helpdesk, and the Recipient Call Center.</li><li><b>
Call Center Experience:</b> Minimum of 1 year of experience in a call center environment preferred.</li><li><b>
Customer Service:</b> Demonstrated ability to provide high-quality customer service, primarily over the phone, to Medicaid recipients.</li><li><b>
Eligibility &amp; Claims Support:</b> Assist recipients with a range of inquiries related to eligibility and claims payments, providing clear and accurate information.</li><li><b>
Problem Resolution:</b> Identify and resolve common issues, including demographic and provider-related discrepancies that may impact eligibility or claim processing.</li><li><b>
Transportation Support:</b> Submit Non-Emergency Transportation (NET) vouchers and collaborate with NET coordinators and Medicaid Agency Case Managers to ensure service accuracy and continuity.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you should expect in this role</b></h2></div><div><p>
This is an onsite position in Montgomery, AL.</p><ul><li>
This position is for a Call Center Representative that will be cross-trained to take calls for both the Provider Assistance Center and the Electronic Media Claims Helpdesk.</li><li>
The Provider Assistance Center operates Monday&ndash;Friday, 8:00AM&ndash;5:00PM CST.</li><li>
The EMC Helpdesk operates Monday&ndash;Friday, 7:00AM&ndash;8:00PM CST; Saturdays, 9:00AM&ndash;5:00PM CST; and on holidays with the exception of Thanksgiving and Christmas Day</li><li>
As part of the application process for this position, you will be required to complete an assessment in order to proceed further.</li><li>
Video cameras must be used during all interviews, as well as during the initial week of orientation.</li></ul><div></div><p><b><br>
Employee Benefits &amp; Perks:</b></p><ul><li>
Health benefits (medical, dental, and vision) begin on Day 1 of employment.</li><li>
401(k) with company match and additional benefits become available within the first few months.</li><li>
Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.</li><li>
Career growth and advancement opportunities are encouraged and supported.</li><li>
A company-provided computer is supplied for work use.</li></ul><p><br>
 </p><p>#LI-ONSITE #LI-PP1 #LI-CM1</p></div></div></div><p></p><p><br>
The pay range for this position is $27,200.00 - $38,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You&rsquo;ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.</p><p></p><p><br>
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You&rsquo;ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.</p><p></p><p><i><br>
Gainwell Technologies </i><i>is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. </i><i>Gainwell Technologies defines &ldquo;wages&rdquo; and &ldquo;wage rates&rdquo; to include &ldquo;all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.</i></p></div>

Senior Customer Support - Montgomery, AL (Onsite)

MORGAN COUNTY SCHOOLS

<div>Job Summary
<p></p><p>Morgan County Schools</p>
<p>Job Description</p>
<p></p><p>Title: Library-Media Specialist Immediate Supervisor: School Principal</p>
<p></p><p>Minimum Qualifications:
</p><p></p><div><ul><li><p>M.A. Degree from accredited college or university</p>
</li></ul><ul><li><p>Alabama Certification in Library-Media Services</p>
</li></ul><ul><li><p>Highly Qualified Status</p>
</li></ul></div><p>Skills and Abilities:</p>
<div><ul><li><p>Demonstrates competency in the content knowledge including concepts, facts, skills, and tools of inquiry</p>
</li></ul><ul><li><p>Provides learning experiences that make the subject matter meaningful and relevant for all students</p>
</li></ul><ul><li><p>Exhibits full understanding of all learning styles and differentiated instruction strategies</p>
</li></ul><ul><li><p>Facilitates research-based instructional and assessment strategies</p>
</li></ul><ul><li><p>Motivates, engages, and maximizes student learning</p>
</li></ul><ul><li><p>Displays knowledge and use of oral and written communication</p>
</li></ul><ul><li><p>Collaborates with family and community in the education of students</p>
</li></ul><ul><li><p>Recognizes, appreciates, and employs cultural, ethnic, and social differences in students</p>
</li></ul><ul><li><p>Follows all directives of immediate supervisor and Morgan County School Board policy in regard to professional conduct, duties, and responsibilities.</p>
</li></ul></div><p>Essential Functions</p>
<div><ul><li><p>Prepares and administers the media budget as required
</p></li></ul><ul><li><p>Evaluates, selects, and acquires media center materials and equipment to support the curriculum and to meet the varied interests, abilities, and needs of students and faculty.
</p></li></ul><ul><li><p>Maintains materials and equipment and properly disposes of unusable items.
</p></li></ul><ul><li><p>Administers and maintains all information and circulation technology within the Library Media Program.
</p></li></ul><ul><li><p>Organizes and maintains media center records, statistics, and inventories.
</p></li></ul><ul><li><p>Creates an appropriate climate in the Media Center which defines expected behavior, enforces disciplinary policies in a consistent manner, and works to develop within each student a sense of self-discipline.
</p></li></ul><ul><li><p>Schedules the use of the facility and resources for the optimum accessibility to all students and faculty.
</p></li></ul><ul><li><p>Informs school community about library media center programs, materials, and services.
</p></li></ul><ul><li><p>Coordinates the school library media program with system-wide goals.
</p></li></ul><ul><li><p>Provides for the maintenance and repair of all media center equipment and materials.
</p></li></ul><ul><li><p>Organizes and maintains the media center as a functional, attractive, safe, and orderly environment for optimal use by students and faculty.
</p></li></ul><ul><li><p>Provides programs and services which encourage lifelong reading and learning.
</p></li></ul><ul><li><p>Assists students in developing listening, viewing, reading, comprehension, and information processing skills.
</p></li></ul><ul><li><p>Provides staff development opportunities in the use of information resources and in the utilization of information and instructional technologies.
</p></li></ul><ul><li><p>Collaborates with teachers to incorporate information skills into all areas of the curriculum.
</p></li></ul><ul><li><p>Informs school community of laws and policies pertaining to the use and communication of ideas, such as copyright and acceptable use.
</p></li></ul><ul><li><p>Participates in district, school, departmental, and grade level curriculum design; integrates curriculum needs into the library media program.
</p></li></ul><ul><li><p>Assists teachers in the selection of books, other instructional materials, and equipment.
</p></li></ul><ul><li><p>Attends and participates in faculty meetings and works with other staff members in planning school activities, instructional goals, and objectives</p>
</li></ul><ul><li><p>Participates in extracurricular activities as mutually agreed upon by faculty and administration.
</p></li></ul><ul><li><p>Performs such other duties as may be assigned by the Principal.</p><br>
</li></ul></div><p></p><br>
<br>
<p>Other Attributes:</p>
<div><ul><li><p>Is well-groomed and appropriately dressed</p>
</li></ul><ul><li><p>Projects and modulates voice in a classroom environment with and/or without the use of electronic aides</p>
</li></ul><ul><li><p>Represents the school system, school, and all school personnel in a positive manner at all times</p>
</li></ul></div><p></p><p>Evaluation:
</p><p>Performance of this job will be evaluated in accordance with provisions of the Board&rsquo;s policy on Evaluation of Professional Personnel.</p>
<p></p><p>NOTE: Statements included in this description are intended to be representative of the duties and responsibilities of this job and are not to be interpreted as being all inclusive. The employee may be assigned other duties that are not specifically included.</p></div><p></p>

Teacher 9 - 12 / Library Media Specialist

South University

South University provides a warm, supportive learning environment that will encourage you to join a community of faculty, staff and students eager to play a role in helping you achieve your professional goals, on campus and online.
<br><br>
The South University 125-year story—past, present, and future—is a history formed by the many individuals who have developed the education and spirit of community that have become our pledge to students, faculty, staff, alumni and supporters of South University. Whether you have been part of the University family for many years, have recently come our way, or are thinking about joining us, you will find South University to be a place you can call home.
<br><br>
What's next for you is the first priority for us!
<br><br>
Visit www.southuniversity.edu today to learn more about what makes us stand apart as a place to Belong, Believe and Become, a place where you can make a difference in the lives of students eager to learn and grow.
<br><br>
South University, the right direction for a brighter future.
<br><br>
<b>POSITION SUMMARY:</b><br>
Adjunct Faculty responsibilities include classroom instruction, facilitating meaningful learning of course outcomes, assisting students toward successful program completion, and promoting the academic well-being of the program. Adjunct Faculty also participate in activities that promote the stature of the academic programs, Departments, and Colleges and abide by the mandates set by the South University Board of Trustees and Administration. Incumbent must assure that the South University philosophy is considered in carrying out the duties and responsibilities of this position: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and maintenance of an environment which is conducive to innovation, positive thinking and expansion. (This position is on-campus. NOT remote.)
<br><br>
<b>KEY JOB ELEMENTS:</b><br>
1. Perform Faculty responsibilities as outlined in the faculty job description and the Faculty Supplement to the South University Employee Handbook.
<br>2. Designs and delivers instruction in alignment with the South University model.
<br>3. Relates professional/life/industry experience to learning by continuing professional/technical skills development and introducing professional/industry perspective into courses.
<br>4. Promotes student success by showing flexibility and exhibiting a passion for teaching and students.
<br>5. Manages the educational process to ensure a positive educational experience.
<br>6. Practices effective outreach to at-risk and/or absent students.
<br>7. Communicates consistently and effectively with Supervisors, University Administrators, Faculty, and other South University Departments.
<br>8. Manages the learning environment through keeping accurate records and enforcing academic policies consistent with the University, College/School, Campus, or Online Division.
<br>9. Participates in the Faculty development process to enhance knowledge, skills, and abilities.
<br>10. Supports local campus by participating on committees, events such as orientation and graduation, including various other workshops and meetings. (Campus).
<br><br>
<b>REQUIREMENTS:</b><br>
<ul>
<li>For graduate programs, a terminal degree from a regionally accredited institution in the discipline to be taught, with a concentration in the teaching discipline (minimum of 18 graduate semester hours in the teaching discipline) required.</li>
<li>For undergraduate programs, a master’s degree from a regionally accredited institution in the discipline to be taught, with a concentration in the teaching discipline (minimum of 18 graduate semester hours in the teaching discipline) required.</li>
<li>For associate degree programs in physical therapist assistant, an entry-level degree in physical therapy (PT) or physical therapist assistant (PTA) and a minimum of a bachelor’s degree from a federally recognized Institutional Accrediting Agency (or its international equivalent) are required. A master’s degree is preferred.</li>
<li>At least six months teaching experience at another post-secondary education institution (preferred).</li>
<li>Active, valid, and unencumbered state licensure or certification as applicable to the discipline.</li>
<li>Membership in a professional association tied to area of instruction (preferred).</li>
<li>Practical experience in the discipline of the program and knowledge of current best practices (in field).</li>
<li>Excellent verbal and written communication skills including the ability to build successful relationships with students and faculty.</li>
<li>Excellent time management and attention to detail. Computer based skills (i.e., software, analytical, and report writing skills) and experience with computerized learning management systems.</li>
</ul>
<b>ENVIRONMENT:</b><br>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
<br><br>
While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, video conference, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess.
<br><br>
South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.

Adjunct Faculty, Physical Therapy

Bomb Party

<div><p><b>POSITION SUMMARY</b>:</p><br>
<p></p>
<p>
The Customer Service Manager is responsible for leading and optimizing the customer support function to deliver a high-quality service experience for customers and Sales Representatives. This role provides strategic direction and operational oversight for the Customer Service team, ensuring timely and accurate responses across email, chat, and phone channels.</p><br>
<p></p>
<p>
The manager will coach and develop customer service representatives, monitor performance metrics, implement process improvements, and collaborate with cross-functional teams to resolve complex customer issues. The position is instrumental in maintaining service excellence, enhancing customer satisfaction, and supporting the growth of the direct sales field.</p><br>
<p></p>
<p><b>
ESSENTIAL JOB FUNCTIONS</b><b>:</b></p><br>
<p></p>
<p>
Team Leadership &amp; Development</p>
<ul>
<li>Lead, coach, and develop a team of Customer Support Specialists and Team Leads</li>
</ul><ul><li>Foster a positive, accountable, and solutions-oriented team culture</li>
</ul><ul><li>Conduct regular performance reviews, coaching sessions, and professional development planning</li>
</ul><ul><li>Support hiring, onboarding, and training of new team members</li></ul><br>
<p></p>
<p>
Customer Support Operations</p>
<ul>
<li>Oversee daily customer support operations through email, ticketing systems, and other communication channels</li>
</ul><ul><li>Ensure team performance meets or exceeds established KPIs such as CSAT, response time, and resolution time</li>
</ul><ul><li>Manage ticket volume and staffing schedules to maintain service levels</li>
</ul><ul><li>Identify trends in customer and rep inquiries and proactively address root causes</li></ul><br>
<p></p>
<p>
Process Improvement &amp; Systems</p>
<ul>
<li>Continuously evaluate and improve customer service processes and workflows</li>
</ul><ul><li>Partner with internal teams, including Warehouse, Compliance, Tech, and Leadership to resolve systemic issues</li>
</ul><ul><li>Assist with the implementation and optimization of customer support tools and automation</li>
</ul><ul><li>Maintain accurate documentation and internal knowledge base resources</li></ul><br>
<p></p>
<p>
Escalations &amp; Issue Resolution</p>
<ul>
<li>Handle complex or escalated customer and rep issues with professionalism and urgency</li>
</ul><ul><li>Act as a decision maker for sensitive service situations requiring leadership intervention</li>
</ul><ul><li>Ensure fair, consistent resolution aligned with Bomb Party policies and brand values</li></ul><br>
<p></p>
<p>
Reporting &amp; Metrics</p>
<ul>
<li>Track and report key support metrics, including ticket volume, resolution times, CSAT scores, and trends</li>
</ul><ul><li>Provide insights and recommendations to leadership for improving customer experience</li>
</ul><ul><li>Assist in forecasting staffing needs based on growth and seasonal demand</li></ul><br>
<p></p>
<p>
Cross-Functional Collaboration</p>
<ul>
<li>Serve as the primary liaison between Customer Support and other departments</li>
</ul><ul><li>Communicate operational updates and customer insights to leadership</li>
</ul><ul><li>Support company initiatives that impact customer experience</li></ul><br>
<p></p>
<p><b>
MINIMUM QUALIFICATIONS, EDUCATION, EXPERIENCE, LICENSES, ETC</b><b>:</b></p><br>
<p></p>
<ul>
<li>3&ndash;5 years of experience in customer service leadership or call center management</li>
</ul><ul><li>High school diploma or GED required.</li>
</ul><ul><li>Associate or bachelor&rsquo;s degree in business administration, Communications, Management, or related field preferred.</li>
</ul><ul><li>An equivalent combination of education and relevant customer service leadership experience may be considered.</li>
</ul><ul><li>Experience with customer service platforms (Zendesk or similar ticketing systems preferred)</li>
</ul><ul><li>Experience supporting independent sales representatives or large customer communities preferred</li>
</ul><ul><li>Experience managing support teams in high-volume environments</li>
</ul><ul><li>Experience scaling support operations in a fast-growing company</li></ul><br>
<p></p>
<p><b>
REQUIRED SKILLS AND ABILITIES:</b></p><br>
<p></p>
<ul>
<li>Strong organizational and problem-solving skills</li>
</ul><ul><li>Excellent written and verbal communication abilities</li>
</ul><ul><li>Ability to analyze service metrics and drive operational improvements</li>
</ul><ul><li>Strong leadership, coaching, and team development skills</li></ul><br>
<p></p>
<p>
Bomb Party is an equal opportunity employer. We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. All qualified candidates will receive fair consideration for employment. Candidates in need of an accommodation to facilitate the application process may send their request to hr@bombparty.com</p></div><p></p>

Customer Service Manager

Unlimited Service Group

<p></p><div><div><div><b>***HIRING IMMEDIATELY!!!****</b></div><div><b>
***Sign On Bonus Available for Qualified Service Technicians***</b><b>
</b><br>
<br>
<b>Whaley Foodservice, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees located across 31 geographically dispersed locations.</b></div><div><b>
Visit &quot;Whaley Careers&quot; to find your place to grow.</b><br>
<b>www.whaleyfoodservice.com/careers</b></div><div></div><div><b>
Pay Rate: $28.00 -35.00/hour*</b></div><div>
</div><div><b>
At Whaley we know people are vital to our success. We offer a competitive salary, on-call pay, and generous benefits including</b></div><ul><li><b>
Sign-On Bonuses for Experienced Technicians</b></li><li>
Company Vehicle | Mobile Device | Uniforms</li><li>
Meters &amp; Test Equipment</li><li>
Industry Certification</li><li>
401k &amp; Profit Sharing</li><li>
Paid Holidays &amp; Vacation</li><li>
Medical &amp; Dental Benefits</li><li>
Short-Term Disability | Long-Term Disability Insurance (company paid)</li><li>
Life Insurance (company paid)<div><b><i>Enjoy the benefits of our Town Shares Program &ndash; share in our company&rsquo;s success!</i></b></div></li></ul><div><b>
To learn more about current opportunities, visit Whaley Careers: </b><b>www.whaleyfoodservice.com/careers</b></div><div><b>
</b></div><div><b>
Summary:</b><br>
<br>
<b>The Service Technician II provides maintenance, service, and repair for commercial cooking equipment and commercial refrigeration i.e. grills, fryers, ovens, ice machines, reach-in and walk-in coolers, freezers, etc.</b><br>
<br>
<b>Details:</b></div><ul><li>
Diagnoses, troubleshoots, and repairs commercial cooking kitchen equipment, refrigeration.</li><li>
Communicates status updates for part order(s) and repairs with branch support and customer.
</li><li>Completes service calls accurately and timely.</li><li>
Audits truck stock to ensure required parts are stocked.</li><li>
Ensures service vehicle, tools, and uniforms are consistent with Whaley standards of safety.</li><li>
Meets on-call requirements.</li></ul><div><b>
Required Education | Experience</b></div><ul><li>
Three years of experience in commercial kitchen repair and or refrigeration.</li><li>
Must be 18 years of age.</li><li>
Completion of a satisfactory background check and drug screen is required.</li><li>
Valid Driver's license and driving record that aligns with our safety standard.</li></ul><div><b>
Skills and Abilities</b></div><ul><li>
Ability to work independently</li><li>
Ability to accurately diagnose and troubleshoot: an automotive, electrical, installation, and mechanical background is a plus.</li><li>
Journeyman License and or CFESA certification not required but would be a plus.
</li><li>Strong attention to detail.</li><li>
Excellent communication and soft skills.</li><li>
Good driving record</li></ul><div><br>
<b><i>
Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</i></b></div></div></div>

Lead Service Technician

Drury Hotels

<div></div><div><div>Property Location:</div>
1124 Eastern Blvd. - Montgomery, Alabama 36117-1942<div></div><div>
You belong at Drury Hotels.</div><div></div><div>
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.</div><div>
WHAT YOU CAN EXPECT FROM US</div><div><br>
So. Much. More.</div><div><br>
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.</div><ul><li><i>
Incentives - </i>Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results</li><li><i>
Work-life-balance</i> &ndash; Flexible scheduling, paid time off, hotel discounts and free room nights</li><li><i>
Career growth - </i>Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year</li><li><i>
Health and well-being - </i>Medical, dental, vision, prescription, life, disability and Team Member Assistance Program</li><li><i>
Retirement - </i>Company-matched 401(k)</li><li><i>
Award-winning</i> - Ranked among Newsweek's America's Greatest Workplaces 2025</li></ul><div><div>
What you will do:</div><div>
Make our complimentary 5:30 p.m. Kickback &ldquo;happy hour&rdquo; &hellip; well, happy for our guests.</div><div></div><div>
Ensure exceptional, positive experiences for our diverse team members and guests.</div><ul><li><div>
Oversee the 5:30 Kickback for guests through food preparation and with clean-up.</div></li><li><div>
See to it that the kitchen and lobby area are clean and well organized.</div></li><li><div>
Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.</div></li><li><div>
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.</div></li><li><div>
Answer guest&rsquo;s questions using your knowledge of the hotel, area, and events.</div></li><li><div>
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.</div></li></ul><div></div><div>
What we expect of you:</div><div>
With your can-do spirit and unique personality, you will shine at Drury Hotels.</div><div></div><div>
We seek friendly, energetic communicators with these qualifications.</div><ul><li><div>
Knowledge of hotel accommodations, the community. and hotel services</div></li><li><div>
Ability to conduct accurate inventory of food items and calculate order levels</div></li><li><div>
Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere</div></li><li><div>
Ability to speak and receive direction (written and verbal direction) in English</div></li></ul></div><div></div><div>
Rise. Shine. Work Happy.</div><div></div><div>
Hiring Immediately!</div></div>

Food and Beverage Attendant

TPG Hotels & Resorts

<div><p><b>TPG Hotels and Resorts are hiring for a General Manager position at the Fairfield Inn in Montgomery</b></p><br>
<p><b>
</b></p><p><b>Become Part of the TPG Hotels, Resorts &amp; Marinas Team......</b></p>
<p>
TPG Hotels, Resorts &amp; Marinas is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.</p>
<p><b>
Job Overview:</b></p>
<p>
The General Manager is responsible for the overall management and operation of the hotel, ensuring a high level of guest satisfaction, financial success, and adherence to brand and company standards. This role requires effective leadership, strategic planning, and strong operational skills to achieve the hotel's goals and objectives.</p>
<p><b>
What You'll be Doing:</b></p>
<div>
<ul><li><b>Leadership and Management:</b></li></ul>
</div> <ul><li>Provide strong leadership to the hotel staff, fostering a positive and productive work environment.</li>
<li> Recruit, train, and manage department heads and staff, setting performance expectations and conducting regular performance reviews.</li>
<li> Develop and implement strategies to enhance employee engagement and promote teamwork.</li>
</ul><div><ul><li><b>Guest Experience:</b></li></ul>
</div> <ul><li>Ensure exceptional guest service by setting and maintaining high service standards throughout the hotel.</li>
<li> Respond promptly and effectively to guest feedback, resolving issues and ensuring guest satisfaction.</li>
<li> Monitor guest reviews and ratings, implementing improvements as needed.</li>
</ul><div><ul><li><b>Financial Management:</b></li></ul>
</div> <ul><li>Develop and manage the hotel's annual budget, monitoring financial performance and implementing cost-saving measures.</li>
<li> Maximize revenue through effective pricing strategies, sales initiatives, and upselling opportunities.</li>
<li> Review P&amp;L and other financial reports to make informed decisions and achieve profitability goals.</li>
</ul><div><ul><li><b>Sales and Marketing:</b></li></ul>
</div> <ul><li>Collaborate with the sales and marketing teams to develop and implement strategies to increase occupancy and revenue.</li>
<li> Identify new business opportunities, partnerships, and promotional activities to attract and retain guests.</li>
</ul><div><ul><li><b>Maintenance and Facilities:</b></li></ul>
</div> <ul><li>Partner with Engineering team to maintain the physical condition of the hotel, ensuring proper upkeep and adherence to safety standards.</li>
<li> Oversee maintenance, repairs, and renovations are being completed as scheduled and necessary.</li>
</ul><div><ul><li><b>Compliance and Regulations:</b></li></ul>
</div> <ul><li>Ensure the hotel complies with all local, state, and federal regulations, including health and safety standards, as well as company and brand standards.</li>
<li> Stay up-to-date with industry trends, changes in regulations, and best practices.</li>
</ul><div><ul><li><b>Reporting:</b></li></ul>
</div> <ul><li>Prepare regular reports for the hotel's owners or corporate management, detailing financial performance, operational updates, and strategic plans.</li>
</ul>
<p><b>Skills and Abilities:</b></p>
<ul>
<li> Bachelor's degree in Hospitality Management, Business Administration, or a related field</li>
<li> Several years of experience in hotel management or related roles, with progressively increasing responsibilities.</li>
<li> Verifiable history of leading a hotel to success in terms of financial performance (P&amp;L), guest satisfaction (branded hotel GSS or similar scores), and revenue performance (STAR)Track record of employment stability</li>
<li> Thorough understanding of budget creation and implementation</li>
<li> Professional references from within the hospitality industry</li>
<li> Organized, goal oriented, self-motivated, and energetic with a strong desire to achieve success</li>
<li> Ability to drive GOP, Flow thru and NOI per key.</li>
</ul>
<p><b>Working Conditions &amp; Physical Effort:</b></p>
<p>
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.</p>
<p><b>
Benefits:</b></p>
<p>
Benefits for Full Time employees may include:</p>
<ul>
<li>Health, Dental and Vision Insurances</li>
<li>Disability Insurances</li>
<li>Supplemental Life Insurances</li>
<li>Flexible Spending Accounts</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Time Off, Vacation and Holidays</li>
<li>Employee Assistance Program</li>
<li>AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!</li>
</ul>
<p>*Benefits vary by location*</p>
<p>
Part-Time Benefits Also Available!</p>
<b>
EEO/VET/DISABLED</b></div>

General Manager

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