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servicenow developer

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: ServiceNow Developer
</div></div></div></div><div><div><div><div>City: Riyadh
</div></div></div></div><div><div><div><div>State/Province: Riyadh Province
</div></div></div></div><div><div><div><div>Posting Start Date: 2/10/26
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><div><b>We are looking for a Senior ServiceNow Developer with strong expertise in platform scripting, ITSM processes, Service Catalog, Employee Center Pro, and enterprise integrations. The role requires hands-on development, deep understanding of ServiceNow best practices, and the ability to design scalable, secure, and high-performance solutions.<br>
</b></div><div></div><div><b>Key Responsibilities<br>
</b></div><div></div><ul><li><b>Develop and maintain server-side and client-side scripts including Business Rules, Client Scripts, Script Includes, UI Actions, and ACLs using JavaScript.
</b></li><li><b>Customize and extend ITSM modules (Incident, Problem, Change, Request, CMDB) aligned with ITIL practices.
</b></li><li><b>Build and manage Service Catalog items, Record Producers, UI Policies, Catalog Client Scripts, and approval flows.
</b></li><li><b>Configure and enhance Employee Center Pro, UI Builder components, and Service Portal interfaces with strong focus on user experience.
</b></li><li><b>Implement Flow Designer flows, subflows, and actions; maintain and optimize legacy workflows where required.
</b></li><li><b>Design and support enterprise integrations using IntegrationHub, REST/SOAP APIs, MID Server, and ECC Queue.
</b></li><li><b>Lead integrations with SAP and other third-party systems such as HR, Finance, Monitoring, and Security tools.
</b></li><li><b>Manage Transform Maps, and integration-driven updates </b><b>.
</b></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><div><b>Mandatory Requirements
</b></div><ul><li><b>6+ years of hands-on ServiceNow development experience
</b></li><li><b>Strong expertise in JavaScript, ServiceNow APIs, and platform architecture
</b></li><li><b>Proven experience with ITSM, Service Catalog, Employee Center Pro, IntegrationHub, and SAP integrations
</b></li><li><b>Strong understanding of ServiceNow performance, security, and upgrade standards
</b></li><li><b>Certifications: ServiceNow CSA and CAD (strongly preferred), with CIS (ITSM / Employee Experience) and IntegrationHub or Flow Designer micro-certifications preferred.
</b></li></ul></div></div></div></div></div></div></div><div><div><div><div>Mandatory Skills: ServiceNow Core .<br>
<p></p>Experience: 3-5 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

ServiceNow Developer

<div>
 Job description:
 <br/>
 <br/>
 Job Description
 <p>
  <strong>
   We are looking for a Senior ServiceNow Developer with strong expertise in platform scripting, ITSM processes, Service Catalog, Employee Center Pro, and enterprise integrations. The role requires hands-on development, deep understanding of ServiceNow best practices, and the ability to design scalable, secure, and high-performance solutions.
  </strong>
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Develop and maintain server-side and client-side scripts including Business Rules, Client Scripts, Script Includes, UI Actions, and ACLs using JavaScript.
   </strong>
  </li>
  <li>
   <strong>
    Customize and extend ITSM modules (Incident, Problem, Change, Request, CMDB) aligned with ITIL practices.
   </strong>
  </li>
  <li>
   <strong>
    Build and manage Service Catalog items, Record Producers, UI Policies, Catalog Client Scripts, and approval flows.
   </strong>
  </li>
  <li>
   <strong>
    Configure and enhance Employee Center Pro, UI Builder components, and Service Portal interfaces with strong focus on user experience.
   </strong>
  </li>
  <li>
   <strong>
    Implement Flow Designer flows, subflows, and actions; maintain and optimize legacy workflows where required.
   </strong>
  </li>
  <li>
   <strong>
    Design and support enterprise integrations using IntegrationHub, REST/SOAP APIs, MID Server, and ECC Queue.
   </strong>
  </li>
  <li>
   <strong>
    Lead integrations with SAP and other third-party systems such as HR, Finance, Monitoring, and Security tools.
   </strong>
  </li>
  <li>
   <strong>
    Manage Transform Maps, and integration-driven updates
   </strong>
   <strong>
    .
   </strong>
  </li>
 </ul>
 ͏
 <p>
  <strong>
   Mandatory Requirements
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    6+ years of hands-on ServiceNow development experience
   </strong>
  </li>
  <li>
   <strong>
    Strong expertise in JavaScript, ServiceNow APIs, and platform architecture
   </strong>
  </li>
  <li>
   <strong>
    Proven experience with ITSM, Service Catalog, Employee Center Pro, IntegrationHub, and SAP integrations
   </strong>
  </li>
  <li>
   <strong>
    Strong understanding of ServiceNow performance, security, and upgrade standards
   </strong>
  </li>
  <li>
   <strong>
    Certifications: ServiceNow CSA and CAD (strongly preferred), with CIS (ITSM / Employee Experience) and IntegrationHub or Flow Designer micro-certifications preferred.
   </strong>
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Experience: 5+ Years .
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
 </p>
</div>


ServiceNow

<div><b>Company Description</b><p><br>
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.</p><b><br>
Job Description</b><p><br>
Project Delivery</p><ul><li><p>
Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.</p></li><li><p>
Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for SecOps implementations.</p></li><li><p>
Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.</p></li><li><p>
Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.</p></li><li><p>
Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more.</p></li><li><p>
Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.</p></li><li><p>
Mentor and guide developers and consultants on best practices in technical design and SecOps management workflows.</p></li></ul><p>
Pre-Sales Support</p><ul><li><p>
Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on <b>SecOps </b>and <b>Integrated Risk Management (IRM)</b></p></li><li><p>
Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in SecOps and Integrated Risk Management (IRM)</p></li></ul><p>
Product Collaboration</p><ul><li><p>
Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.</p></li><li><p>
Participate in go-to-market strategies for new service offerings, ensuring alignment with Security Operations management trends and customer needs.</p></li></ul><b><br>
Qualifications</b><p><br>
Qualifications</p><p><b>
Experience:</b> Several years experience in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps.</p><p><b>
SecOps Expertise:</b> Proven track record in designing and implementing SecOps solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.</p><p><b>
IRM Expertise</b>: Proven experience in defining and deploying future-state leading practice for GRC processes and in identifying solutions from a people, process, and technology perspective. Strong understanding and experience with leading IRM toolsets such as ServiceNow, RSA Archer, IBM OpenPages, MetricStream, and BWise.</p><p><b>
Domains:</b> Security Operations, Enterprise Security, Security Incident Response, Vulnerability Management, Threat Intelligence, Event Management, Integrated Risk Management,</p><p><b>
Leadership Skills:</b> Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in SecOps contexts.</p><p><b>
Technical Skills:</b> Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within SecOps environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies</p><p><b>
Certifications: </b>Must hold or be able to achieve within the first 90 days ServiceNow certifications for SecOps Implementation Specialist, and Certified Technical Architect within the first year.</p><p><b>
Language: </b>Fluent in English and Arabic</p><b><br>
Additional Information</b><p><b><br>
Work Personas</b></p><p>
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.</p><p><b>
Equal Opportunity Employer</b></p><p>
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.</p><p><b>
Accommodations</b></p><p>
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.</p><p><b>
Export Control Regulations</b></p><p>
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.</p><p>
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</p></div>

Principal Workflow Architect - SecOps & Integrated Risk Management

Deloitte

<div><div><div><b>Location
</b></div><p>Riyadh
</p></div><div><div><p><b>Consulting | Talent standards</b></p><p></p><p><b><br>
Technology Strategy &amp; Transformation &ndash; ServiceNow</b></p><p></p><p>
When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte &amp; Touche ME. You'll understand that Deloitte is a Tier 1 Tax advisor and consultancy organization in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training &amp; Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).</p><p></p><p>
A career in consulting with Deloitte &amp; Touche Middle East will engage your skills as a ServiceNow specialist, giving you a key role in the planning, growth and structure of businesses. However, we are not simply looking for people who know how to think, but who can display a deep understanding of business and industry and who can work collectively as a team to translate this understanding into deliverable solutions. For this reason, consulting at Deloitte requires specialist skills that embrace areas such as strategy, operations, financials, people management and technology. If you like a challenge and the opportunity to make a positive difference in the business world, we will provide you with a professional environment geared to your growth and helping you achieve excellence in this field.</p><p></p><p><b>
Our Purpose</b></p><p>
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.</p><p></p><p>
Our shared values guide the way we behave to make a positive, enduring impact:</p><ul><li>Integrity</li><li>Outstanding value to markets and clients</li><li>Commitment to each other</li><li>Strength from cultural diversity</li></ul><p></p><p>
During your tenure in ServiceNow team you will demonstrate and develop your capabilities in the following area:</p><ul><li>
Defines how the engagement should impact broader business objectives and creates a team environment that builds accountability for and commitment to meeting engagement objectives</li><li>
Lead projects and provide strategic direction across the account to deliver a superior client experience</li><li>
Builds deep sector expertise and manages engagements across accounts within chosen industry/sector</li><li>
Leads initiatives to develop and market intellectual capital in chosen sector</li><li>
Recommends new and innovative approaches to analyzing data and solving problems to help draw meaningful conclusions</li><li>
Develops new ideas that challenge conventional thinking and recognizes opportunities where others may not</li><li>
Focuses client on value-generating initiatives to accelerate the pace of change; identifies metrics to monitor and analyze performance against corporate goals</li><li>
Stays current with a client&rsquo;s business and financial situation and understands financial impacts of proposed solutions</li><li>
Manages and advances relationships with clients beyond immediate engagement needs and serves as a trusted advisor, setting aside personal agenda to strengthen interactions with clients</li><li>
Takes control of challenging situations and diffuses escalated situations calmly by controlling own emotions and recognizing emotions in others</li><li>
Participates and leads aspects of the proposal development process; assembles a pursuit team with the necessary skillset and knowledge needed to prepare sales materials</li><li>
Adopts a global approach to networking, building eminence and assembling teams to best serve clients</li><li>
Articulates an informed opinion on leading edge technologies and how they affect emerging business models in domain area</li><li>
Leads the design of the client&rsquo;s ServiceNow strategy and operating model and ensures proper alignment between the business strategy and the supporting IT strategy throughout the development</li><li>
Stays current on emerging trends and technologies within the ServiceNow space and uses to drive innovative solutions based on client&rsquo;s desired functionality, improve the user experience and enhance IT service delivery</li><li>
Lead the architecture components of the work to design the client&rsquo;s architecture blueprint, across the various layers (business, integration, data, application, security, infrastructure) leveraging ServiceNow&rsquo;s product suite</li><li>
Ability to understand clients baseline architecture and develop the roadmap identifying business impact / benefit
</li><li>Anticipates and articulates broader organizational implications of proposed IT recommendations</li><li>
Leads the development and automation of IT processes to generate efficiencies within the function</li><li>
Leads a team to develop a robust ServiceNow implementation and defines integration points with the broader business
</li></ul><p></p><p><b>Leadership Capabilities:
</b></p><p></p><ul><li>Acts as a role model, embracing and living our purpose and values.</li><li>
Actively contributes to building the talent pipeline; creates a talent experience that attracts, develops and retains top talent and high performing teams</li><li>
Creates opportunities to drive impact; anticipates client needs and delivers superior results by leveraging each person&rsquo;s strengths to build high performing teams across businesses and borders</li><li>
Perform role of counselor and coach, provide input and guidance into the firm&rsquo;s staffing process and actively participate in staff recruitment and retention activities</li><li>
Builds deep relationships across a diverse network and uses a flexible influencing style to gain buy-in and drive impact</li><li>
Translates broader strategy into a compelling team vision and goals; aligns the team and sets priorities to achieve objectives</li><li>
Applies deep knowledge of disruptive trends and competitor activity to drive continuous improvement</li><li>
Establishes a strong leadership brand and inspires followership through passion, integrity, and appreciation of others</li></ul><p></p><p><b>
Qualifications</b>:</p><p></p><ul><li>
10+ years of ServiceNow or relevant consulting or industry experience</li><li>
Multiple ServiceNow mainline accreditations</li><li>
ServiceNow Certified Master Architect or ServiceNow Certified Technical Architect</li><li>
Experience in the ServiceNow Sales cycle</li><li>
Business development experience and high comfort level meeting with and presenting to CxO and VP levels</li><li>
Competencies required in one or more of the following areas: ServiceNow Strategy, Digital Transformation, Enterprise software Implementation</li><li>
Experience managing large, complex projects with 12+ resources within a consulting environment, with a vendor or within an enterprise IT team</li><li>
Industry expertise in Public Sector, Energy &amp; Resources, FSI or TMT, with proven experience of delivering ServiceNow strategy, operating model and/or EA projects into these sectors</li><li>
An undergraduate degree in Economics, Business Administration, Finance or Industrial Engineering, MBA or a relevant Master degree is a plus</li><li>
Good command of written and spoken English language. Arabic is a plus</li><li>
Excellent knowledge in MS office applications especially in PowerPoint, Word and Excel</li><li>
Certifications in related methodologies including PMP, TOGAF, Zachman, Lean, Six Sigma, BPR techniques and implementation methodologies and ServiceNow Certified Implementor certifications</li><li>
Ability to handle multiple tasks and responsibilities in a deadline-oriented environment and flexible work hours</li><li>
A willingness to travel 80 - 100% of the time</li></ul></div></div></div>

ServiceNow | Operations Manager | KSA - Saudi National

<div><b>Company Description</b><p><br>
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.</p><b><br>
Job Description</b><p><br>
The Solution Sales Executive will oversee market success of ServiceNow's Autonomous IT products. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.</p><p><b>
What you will get to do in this role:</b></p><ul><li>
Oversee worldwide development of assigned accounts</li><li>
Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.</li><li>
Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across Technology Workflows product</li><li>
Arrange and conduct initial Executive and CxO discussions and position meetings</li><li>
Collaborate closely with your Solution Consulting counterpart and extended team to deliver &lsquo;art of the possible&rsquo; demonstrations showcasing ServiceNow&rsquo;s Technology Workflows product(s) &amp; solution(s), orchestrating relationships as required.</li><li>
Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience</li><li>
Be the trusted advisor to the customer by understanding their existing and future Technology and Operations roadmap to drive the ServiceNow platform</li><li>
Own and Lead Technology Workflows opportunities all the while collaborating closely with Core Sales Teams (AE&rsquo;s, SC&rsquo;s, Leadership) and other ServiceNow Solution Areas (Creator, Employee, CRM) to deliver outcomes-based solutions to our clients and prospects.</li><li>
In partnership with assigned Account Executive and Solution Consultant, present our Technology Workflows offering directly to prospects, customers, partners and at industry events and seminars</li><li>
Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition</li><li>
Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales</li><li>
Sales process management and opportunity closure</li><li>
Ongoing account management to ensure customer satisfaction and drive additional revenue streams</li></ul><br>
<b>
Qualifications</b><p><b><br>
To be successful in this role you have:</b></p><ul><li>
Deep (8+ years) experience in software solution sales, preferably within a Technology, IT Operations, Infrastructure Observability vendor</li></ul><ul><li>
Deep understanding of the business of IT including demand, resource, portfolio and asset management, along with technical concepts around application development, infrastructure, operations, automation and cloud</li><li>
Evidence of technology solution-related business processes</li><li>
Experience leading virtual or matrixed teams</li><li>
Ability to understand broad, macro-level business IT needs</li></ul><ul><li>
Experience establishing trusted relationships with other teams</li><li>
Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships</li><li>
Able to thrive in a fast paced, growing, deadline driven environment</li><li>
Willingness to go above and beyond to win in the market against stiff competition</li><li>
Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences</li><li>
Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system</li><li>
Excellent communication and presentation skills</li><li>
Regional travel required up to 50%</li><li>
Fluency in English and the local language essential</li></ul><p></p><p><i><br>
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!</i></p><p></p><b><br>
Additional Information</b><p><b><br>
Work Personas</b></p><p>
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.</p><p><b>
Equal Opportunity Employer</b></p><p>
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.</p><p><b>
Accommodations</b></p><p>
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.</p><p><b>
Export Control Regulations</b></p><p>
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.</p><p>
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</p></div>

Senior Solution Sales Executive, Technology Workflow

<div><b>Company Description</b><p><br>
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.</p><b><br>
Job Description</b><p><br>
You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.</p><p><b>
What you get to do in this role:</b></p><ul><li>
Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales</li><li>
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)</li><li>
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap</li><li>
Identify the right specialist/ support resources to bring into a deal, at the right time</li></ul><br>
<b>
Qualifications</b><p><b><br>
To be successful in this role you have:</b></p><ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI&rsquo;s potential impact on the function or industry.</li><li>
Extensive sales experience within software OR solutions sales organization</li><li>
Experience establishing trusted relationships with current and prospective clients and other teams</li><li>
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships</li><li>
Experience achieving sales targets</li><li>
Extensive network and experience of working and partnering with Public Sector organizations</li><li>
The ability to understand the &quot;bigger picture&quot; and our plans around IT</li><li>
Experience promoting a customer success focus in a &quot;win as a team&quot; environment</li><li>
Solid experience selling into Public Sector organisations</li><li>
Fluent in Arabic and English</li></ul><p><i>
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!</i></p><b><br>
Additional Information</b><p><b><br>
Work Personas</b></p><p>
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.</p><p><b>
Equal Opportunity Employer</b></p><p>
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.</p><p><b>
Accommodations</b></p><p>
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.</p><p><b>
Export Control Regulations</b></p><p>
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.</p><p>
From Fortune. &copy;2024 Fortune Media IP Limited. All rights reserved. Used under license.</p></div>

Sr Enterprise Account Executive, Public Sector

TAWANTECH

<div><p>The Dynatrace Resource is responsible for designing, implementing, and operating end-to-end application and infrastructure monitoring solutions using Dynatrace. The role focuses on ensuring high availability, performance, and reliability of business-critical applications across on-premises and cloud environments. The position supports proactive monitoring, incident management, root cause analysis, and continuous optimization, particularly within banking and enterprise environments.</p><p><b>
Requirements</b></p><ul>
<li>
8+ years of experience in IT Operations, Monitoring, or Observability roles.
</li><li>Strong hands-on experience with Dynatrace in enterprise and banking environments.
</li><li>Proven experience supporting production systems and mission-critical applications.
</li><li>Strong understanding of ITIL processes and operational best practices.
</li></ul><p></p><h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3><ul><li><ul>
<li>Design, implement, and administer Dynatrace monitoring solutions for complex IT environments.
</li><li>Deploy and manage Dynatrace OneAgent, ActiveGate, and cluster architecture across on-prem and multi-cloud platforms (AWS, GCP).
</li><li>Monitor application, infrastructure, and service performance, proactively identifying performance bottlenecks and potential incidents.
</li><li>Configure dashboards, alerts, thresholds, SLOs, KPIs, and management zones for different stakeholders.
</li><li>Perform deep-dive Root Cause Analysis (RCA) using Dynatrace AI and observability data to reduce MTTR and MTTI.
</li><li>Integrate Dynatrace with ITSM and third-party tools (ServiceNow, Jira, PagerDuty, Splunk, Grafana, Ansible, MQ, databases, etc.).
</li><li>Lead migration activities from legacy monitoring tools (CA APM, Nimsoft, AppDynamics, Riverbed) to Dynatrace.
</li><li>Support production environments with 24/7 monitoring readiness and BAU operational activities.
</li><li>Collaborate with DevOps, application, and infrastructure teams to embed monitoring into CI/CD and operational workflows.
</li><li>Conduct performance reviews, health checks, and optimization assessments.
</li><li>Deliver training, documentation, SOPs, and runbooks to internal IT and operations teams.
</li><li>Act as a Subject Matter Expert (SME) for Dynatrace and observability best practices.
</li></ul></li></ul><p></p><h3 class="jobSectionHeader"><b>Technical Skills &amp; Tools</b></h3><ul><li><ul>
<li><b>APM &amp; Observability:</b> Dynatrace (OneAgent, DEM, RUM, Synthetic Monitoring)
</li><li><b>Monitoring Tools:</b> CA Wily Introscope, Nimsoft, AppDynamics, New Relic
</li><li><b>Log Analytics:</b> Splunk
</li><li><b>ITSM / Ticketing:</b> ServiceNow, Remedy, Summit
</li><li><b>Operating Systems:</b> Linux, Windows, Solaris
</li><li><b>Automation:</b> Ansible, BladeLogic
</li><li><b>Cloud &amp; Platforms:</b> On-prem, AWS, GCP
</li><li><b>Scripting:</b> Python (basic)
</li><li><b>Monitoring Domains:</b> Applications, Infrastructure, Databases, Middleware, Network, Digital Experience</li></ul></li></ul></div>

Dynatrace Resource

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