customer success specialist Jobs in Lahore

customer success specialist

customer support specialist Jobs in Lahore

customer support specialist

helpdesk support specialist/junior systems administrator Jobs in Lahore

helpdesk support specialist/junior systems administrator

it support officer

software developer

software support specialist

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div>
About Contour:</div></div><div><div>
Contour Software is a global delivery hub for Constellation Software Inc. (CSI), one of the world&rsquo;s top 10 software companies. In just 14 years, Contour has grown to over 2,000 employees across Karachi, Lahore, and Islamabad, supporting CSI&rsquo;s 100+ vertical market software businesses around the world. From its origins in R&amp;D and finance, Contour now provides full-service support across functions&mdash;from customer experience to product development&mdash;for CSI&rsquo;s global operations.</div></div><div><div>
Division:</div></div><div><div>
Jonas Club ERP is the industry leader in enterprise software for private clubs. Serving over 2,200 clubs in 17+ countries, Jonas Club ERP helps streamline operations and deliver exceptional member experiences. This role is part of Jonas&rsquo;s global support team, focused on delivering world-class customer service for a suite of products trusted by golf clubs, country clubs, city clubs, and hospitality venues.</div></div><div><div>
Division Link: https://www.jonasclub.com/</div></div><div><div><br>
The Role:</div></div><div><div>
We are looking for a high-energy, service-driven Product Support Technician to join our Contour team. You&rsquo;ll be the first line of support for Jonas Club ERP users, resolving technical issues, guiding customers through system usage, and delivering a consistently professional experience across multiple support channels.</div></div><div><div>
This is a full-time, virtual support role requiring technical aptitude, service mindset, and a commitment to learning. Success in this role means embracing virtual training, adapting to new systems, and providing exceptional support with speed and empathy.</div></div><div><div><br>
Requirements:</div></div><div><div>
You bring a strong foundation in customer support and technical troubleshooting&mdash;ideally in contact centre software, club operations, or the hospitality industry. More importantly, you bring:</div></div><div><ul><li> Technical aptitude &ndash; Comfortable navigating software, understanding system architecture, and troubleshooting issues in real time.</li></ul></div><div><ul><li> Relevant experience &ndash; Prior exposure to customer product support in software, hospitality, or club environments.</li></ul></div><div><ul><li> A growth mindset &ndash; Willingness to learn new tools, adapt to evolving customer needs, and succeed in a virtual training setting.</li></ul></div><div><ul><li> Adaptability &ndash; Thrives in dynamic environments, open to feedback, and ready to take ownership of challenges.</li></ul></div><div></div><div><div><br>
Key Responsibilities:</div></div><div><ul><li> Customer Support &amp; Issue Resolution: Respond to clients via phone, email, chat, and ticketing platforms. Diagnose and resolve technical issues with professionalism and speed.</li></ul></div><div><ul><li> Product Knowledge &amp; Guidance: Help clients maximize the value of our software, explain feature usage, and recommend upgrades or best practices where needed.</li></ul></div><div><ul><li> Cross-Functional Collaboration: Work with internal teams (Development, QA, Product) to escalate and resolve complex issues. Liaise with club-facing roles to support broader club operations.</li></ul></div><div><ul><li> Process &amp; Documentation: Track and document all support activity using internal systems. Maintain detailed records and knowledge base updates.</li></ul></div><div><ul><li> Service Support &amp; Member Experience: Assist with booking, membership inquiries, and club service coordination to ensure a seamless client experience.</li></ul></div><div><ul><li> Client Satisfaction &amp; Continuous Improvement: Monitor feedback, contribute to process refinement, and flag areas of friction to enhance overall client satisfaction.</li></ul></div><div><div><br>
Skills &amp; Qualifications:</div></div><div><div>
Core Competencies (Must Have)</div></div><div><ul><li> Excellent communication skills &ndash; Clear, professional verbal and written English to explain technical concepts to clients and colleagues.</li></ul></div><div><ul><li> Customer service experience &ndash; Proven background in customer support or helpdesk roles, with a passion for solving problems and delivering value.</li></ul></div><div><ul><li> Technical troubleshooting ability &ndash; Confident diagnosing software, network, and system issues with a logical, methodical approach.</li></ul></div><div><ul><li> Organizational strength &ndash; Skilled at managing multiple priorities, tracking open tickets, and ensuring follow-through.</li></ul></div><div><ul><li> Adaptability &amp; resilience &ndash; Able to learn quickly, stay calm under pressure, and adjust to new systems or workflows.</li></ul></div><div><ul><li> Soft skills for service excellence &ndash; Active listening, empathy, patience, and a client-focused mindset that builds trust and satisfaction.</li></ul></div><div></div><div><div><br>
Technical Proficiency:</div></div><div><ul><li>Knowledge of networking fundamentals, including Windows file sharing, drive mapping, and port forwarding is an asset</li></ul></div><div><ul><li>Familiarity with Windows Server environments: processor specs, domain controllers, Active Directory, group policy management is an asset</li></ul></div><div><ul><li>Experience with Microsoft Office, CRM systems, and basic HTML is an asset</li></ul></div><div><ul><li>Understanding of VMware or Hyper-V is a plus is an asset</li></ul></div><div><ul><li>Exposure to PowerShell scripting is an asset</li></ul></div><div><div><br>
Education &amp; Experience:</div></div><div><ul><li>Experience in software support, hospitality, club operations, or similar industries is highly desirable</li></ul></div><div><ul><li>3-5+ years in technical support, customer service, or helpdesk environments</li></ul></div><div><ul><li>Bachelor&rsquo;s degree in computer science or a related discipline</li></ul></div><div><ul><li>Familiarity with ticketing systems and support platforms</li></ul></div><div><ul><li>Knowledge of basic accounting concepts</li></ul></div><div><div><br>
What You&rsquo;ll Bring:</div></div><div><ul><li>Client Focus &ndash; A service-first mindset with empathy and accountability</li></ul></div><div><ul><li>Technical Curiosity &ndash; Eagerness to learn how things work and solve problems</li></ul></div><div><ul><li>Flexibility &ndash; Comfort with evolving tools, systems, and service standards</li></ul></div><div><ul><li>Professionalism &ndash; Discreet, courteous, and reliable in every interaction</li></ul></div><div><div><br>
Work Schedule &amp; Availability:</div></div><div><ul><li> Training Period: 9 AM &ndash; 5 PM EST (6 PM &ndash; 3 AM PKT)</li></ul></div><div><ul><li> Post Training Schedule Availability: Must be open to work a rotating 24/7 shift including weekends and after-hours as business needs require.</li></ul></div><div></div><div><br>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Product Support Technician

Safoora Publication

<p>Required IT Professional for Software Support Team</p><p>Minimum Education</p><ul><li>BS(IT), MS(IT) From any prestigious UNIVERSITY</li><li>minimum 2 to 3 years of relevant experience from any reputable organization.</li><li>Preferably Educational chains</li><li>Software support experience.</li><li>Hands on experience of IT hardware would be plus.</li></ul><p>For IT department of Unique Group of Institutions Head office at 106-A, New Muslim Town Main Wahdat Road Lahore.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

IT Software support

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 Shoplogix is a fast-growing and highly innovative organization focused on delivering smart, cloud-based, software solutions that improve operational performance for manufacturers worldwide. We have customers in 32 countries and direct representation in 11 countries. Shoplogix is an autonomous company under Constellation Software, the largest software group and the most successful technology stock in Canada over the last 10 years [TSX:CSU]. Shoplogix is in a unique position as it has the long-term and full backing of Constellation Software including access to their best practices and career opportunities. At the same time, Shoplogix has a highly entrepreneurial and dynamic culture given it operates as a fully autonomous company.
 <br/>
 <br/>
 We have very ambitious growth targets and we have only begun to scratch the surface of our addressable market. We need your help to create something very special &ndash; a world-class global Smart Factory Software Platform company in manufacturing. The manufacturing industry is undergoing a digital transformation and trends like IIoT, AI and Industry 4.0 plays right into our offering. Our ambition is to create a Smart Manufacturing vertical through organic growth but also through acquisitions. We value curiosity, drive, transparency and engagement. Our head office is located in the beautiful town of Oakville and we are moving to brand new offices (in Oakville) at the beginning of 2020.
 <br/>
 <br/>
 <strong>
  Product Description
  <br/>
  <br/>
 </strong>
 Shoplogix is an advanced IoT software platform that increases efficiency, boosts productivity and improves performance in manufacturing. We offer an innovative web-based solution that transforms the way we see, analyze and interpret data to drive machine and process efficiency on the plant-floor. Our cloud-based performance management solution delivers real-time visual tracking and analysis of production and automatically highlights the opportunity cost of downtime in a highly visual and intuitive reporting interface. Shoplogix integrates data visualization with powerful analytics to expose hidden losses, eliminate waste and accelerate continuous improvement and operational excellence.
 <br/>
 <br/>
 <strong>
  Division Profile:
 </strong>
 <strong>
  https://shoplogix.com/
  <br/>
  <br/>
 </strong>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 We are looking for a
 <strong>
  Software Support
 </strong>
 <strong>
  Consultant (L2)
 </strong>
 in our Lahore Office that is career oriented, passionate and hard working. This candidate should be a highly motivated team player with excellent verbal and written communication skills while being highly organized. This position is responsible for providing support/training and assist with technical issues on all products and ensuring a professional and positive user experience.
 <br/>
 <br/>
 <strong>
  Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support and troubleshoot software and hardware issues/questions via telephone, email and/or live chat
  </li>
  <li>
   Document, track and monitor calls and problems to ensure timely resolution
  </li>
  <li>
   Create and monitor the Tickets to ensure all service requests are being managed effectively
  </li>
  <li>
   Communicate with rest of the team to discuss the problems and find the best solution
  </li>
  <li>
   Apply analytical/communication/problem-solving skills to identify/resolve/document customer reported issues
  </li>
  <li>
   Research solutions to new problems/issues with company products and services
  </li>
  <li>
   Notify development of suspected bugs, research software for root cause, submit for code changes and confirm resolution through pre-release testing
  </li>
  <li>
   Evaluate/champion the priority of customer reported issue internally to Client
  </li>
  <li>
   Analyze business system database to ascertain data damage or inconsistency. Plan and execute corrections, ensuring customer data integrity and minimize Client liability
  </li>
  <li>
   Track and provide timely resolution status to customer and manager, escalating as needed
  </li>
  <li>
   Attend offered training at the time or through recorded webinars
  </li>
  <li>
   Use JIRA to record development requests
  </li>
  <li>
   Creation of useful Knowledge Base articles as measured by usage, customer feedback
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 2+ year s experience supporting applications/products
  </li>
  <li>
   Typically requires an AA degree in technical field or equivalent experience and 5 or more years of technical support experience in related field.
  </li>
  <li>
   Must be enthusiastic and energetic with outstanding command of English (verbal and written).
  </li>
  <li>
   Neutral to American accent would be favorable.
  </li>
  <li>
   Previous experience and superior customer/helpdesk service skills.
  </li>
  <li>
   Strong multi-tasking and organizational skills with ability to meet deadlines.
  </li>
  <li>
   Strong written/verbal communication skills: Comfortable with providing support via Phone, Zoom and Email
  </li>
  <li>
   Proficiency/Aptitude in software and operating system troubleshooting techniques/methodologies
  </li>
  <li>
   Strong technical aptitude; analytical and critical thinking skills
  </li>
  <li>
   Experience in supporting ERP/business applications/accounting applications would be considered an asset
  </li>
  <li>
   Basic coding knowledge will be considered an asset
  </li>
  <li>
   Experience working for Manufacturing companies will be an asset
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Timings:
 </strong>
 9:00 AM to 06:00 PM CET Central EU Time ( 1 PM to 10 PM Pakistan Time)
 <br/>
 <br/>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Software Support Consultant

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:<br>
Shoplogix is a fast-growing and highly innovative organization focused on delivering smart, cloud-based, software solutions that improve operational performance for manufacturers worldwide. We have customers in 32 countries and direct representation in 11 countries. Shoplogix is an autonomous company under Constellation Software, the largest software group and the most successful technology stock in Canada over the last 10 years [TSX:CSU]. Shoplogix is in a unique position as it has the long-term and full backing of Constellation Software including access to their best practices and career opportunities. At the same time, Shoplogix has a highly entrepreneurial and dynamic culture given it operates as a fully autonomous company.</div><div><br>
We have very ambitious growth targets and we have only begun to scratch the surface of our addressable market. We need your help to create something very special &ndash; a world-class global Smart Factory Software Platform company in manufacturing. The manufacturing industry is undergoing a digital transformation and trends like IIoT, AI and Industry 4.0 plays right into our offering. Our ambition is to create a Smart Manufacturing vertical through organic growth but also through acquisitions. We value curiosity, drive, transparency and engagement. Our head office is located in the beautiful town of Oakville and we are moving to brand new offices (in Oakville) at the beginning of 2020.</div><div>
Product Description<br>
Shoplogix is an advanced IoT software platform that increases efficiency, boosts productivity and improves performance in manufacturing. We offer an innovative web-based solution that transforms the way we see, analyze and interpret data to drive machine and process efficiency on the plant-floor. Our cloud-based performance management solution delivers real-time visual tracking and analysis of production and automatically highlights the opportunity cost of downtime in a highly visual and intuitive reporting interface. Shoplogix integrates data visualization with powerful analytics to expose hidden losses, eliminate waste and accelerate continuous improvement and operational excellence.</div><div></div><div>
Division Profile: https://shoplogix.com/<br>
<br>
The Position:<br>
We are looking for a Software Support Consultant (L2) in our Lahore Office that is career oriented, passionate and hard working. This candidate should be a highly motivated team player with excellent verbal and written communication skills while being highly organized. This position is responsible for providing support/training and assist with technical issues on all products and ensuring a professional and positive user experience.<br>
<br>
Duties And Responsibilities</div><ul><li>
Support and troubleshoot software and hardware issues/questions via telephone, email and/or live chat</li><li>
 Document, track and monitor calls and problems to ensure timely resolution</li><li>
 Create and monitor the Tickets to ensure all service requests are being managed effectively</li><li>
 Communicate with rest of the team to discuss the problems and find the best solution</li><li>
 Apply analytical/communication/problem-solving skills to identify/resolve/document customer reported issues</li><li>
 Research solutions to new problems/issues with company products and services</li><li>
 Notify development of suspected bugs, research software for root cause, submit for code changes and confirm resolution through pre-release testing</li><li>
 Evaluate/champion the priority of customer reported issue internally to Client</li><li>
 Analyze business system database to ascertain data damage or inconsistency. Plan and execute corrections, ensuring customer data integrity and minimize Client liability</li><li>
 Track and provide timely resolution status to customer and manager, escalating as needed</li><li>
 Attend offered training at the time or through recorded webinars</li><li>
 Use JIRA to record development requests</li><li>
 Creation of useful Knowledge Base articles as measured by usage, customer feedback</li></ul><div></div><div>
Required Qualifications And Skills</div><ul><li>
 Minimum of 2+ year s experience supporting applications/products</li><li>
 Typically requires an AA degree in technical field or equivalent experience and 5 or more years of technical support experience in related field.</li><li>
 Must be enthusiastic and energetic with outstanding command of English (verbal and written).</li><li>
 Neutral to American accent would be favorable.</li><li>
 Previous experience and superior customer/helpdesk service skills.</li><li>
 Strong multi-tasking and organizational skills with ability to meet deadlines.</li><li>
 Strong written/verbal communication skills: Comfortable with providing support via Phone, Zoom and Email</li><li>
 Proficiency/Aptitude in software and operating system troubleshooting techniques/methodologies</li><li>
 Strong technical aptitude; analytical and critical thinking skills</li><li>
 Experience in supporting ERP/business applications/accounting applications would be considered an asset</li><li>
 Basic coding knowledge will be considered an asset</li><li>
 Experience working for Manufacturing companies will be an asset</li></ul><div><br>
Work Timings: 9:00 AM to 06:00 PM CET Central EU Time ( 1 PM to 10 PM Pakistan Time)</div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Gosafe System Pvt. Ltd.

<ul><li>We are looking for a Technical Support Engineer for vehicle tracking system to provide enterprise-level assistance to our customers (Tracking companies).</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Resolve software and hardware problems and help our customers install applications and programs.</li><li>Resolving issues using remote desktop connections to provide immediate support.</li><li>Diagnose and troubleshoot technical issues, including account setup.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li></ul><p><b>Requirements:</b></p><ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with tracking software and tracking devices will be a plus</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs45,000.00 per month</p><p>Work Location: In person</p>

Software Support Officer-IT

Billing Freedom

<p>We are seeking a motivated IT Support Specialist responsible for providing technical assistance and support related to computer systems, hardware, and software. The specialist responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions in a timely manner.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide technical support for internal users via phone, email, or in person.</li><li>Troubleshoot hardware and software issues on desktops, laptops, printers, and mobile devices.</li><li>Install, configure, and maintain software applications and operating systems.</li><li>Set up new user accounts, profiles, and permissions across various systems.</li><li>Maintain and monitor IT systems including servers, networks, and security tools.</li><li>Document support issues and resolutions in ticketing systems.</li><li>Assist with IT asset inventory and hardware lifecycle management.</li><li>Participate in IT projects and initiatives including upgrades and migrations.</li><li>Escalate unresolved issues to higher-level IT staff or external vendors as needed.</li><li>Provide training and guidance to users on system functionality and best practices.</li></ul><p><b>Education &amp; Experience:</b></p><ul><li>Associate or Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).</li><li>1-3 years of experience in a technical support or help desk role preferred.</li></ul><p><b>Technical Skills:</b></p><ul><li>Proficient in Microsoft Windows and Office 365 environments.</li><li>Familiar with networking fundamentals (TCP/IP, DNS, DHCP).</li><li>Experience with ticketing systems (e.g., ServiceNow, Zendesk).</li><li>Basic knowledge of Active Directory, remote desktop tools, and antivirus/security software.</li></ul><p><b>Soft Skills:</b></p><ul><li>Strong problem-solving and analytical abilities.</li><li>Excellent communication and customer service skills.</li><li>Ability to manage multiple priorities and work under pressure.</li><li>Team player with a proactive and positive attitude.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 per month</p><p>Experience:</p><ul><li>IT Support Specialist: 1 year (Required)</li></ul><p>Work Location: In person</p>

IT Support Specialist

Brisk Dev

<div>
 <p>
  <strong>
   Job Title: Client Acquisition &amp; Support Specialist
  </strong>
 </p>
 <p>
  📍
  <strong>
   Location:
  </strong>
  DHA Phase 8, Lahore (Onsite)
 </p>
 <p>
  🕒
  <strong>
   Timings:
  </strong>
  3:00 PM &ndash; 12:00 AM
 </p>
 <p>
  💼
  <strong>
   Experience:
  </strong>
  1+ Year
 </p>
 <p>
  💰
  <strong>
   Compensation:
  </strong>
  Fixed Salary + Commission-Based Incentives
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  Brisk Dev Pvt. Ltd. is seeking a dynamic and technically strong
  <strong>
   Client Acquisition &amp; Support Specialist
  </strong>
  to join our growing team. The ideal candidate must have hands-on experience with
  <strong>
   technical products, SaaS solutions, digital services, or software-based offerings
  </strong>
  , along with the ability to communicate product value clearly to clients. You will play a key role in bringing new clients onboard, nurturing existing relationships, and ensuring seamless technical support throughout the customer lifecycle.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Identify, acquire, and onboard new clients through targeted outreach and relationship-building.
  </li>
  <li>
   Present and demonstrate technical products/services while clearly explaining functionality, benefits, and use cases.
  </li>
  <li>
   Manage and respond to client inquiries, ensuring timely and accurate technical support.
  </li>
  <li>
   Maintain strong follow-up routines to convert leads into active clients and meet monthly acquisition targets.
  </li>
  <li>
   Collaborate closely with technical, development, and project teams to ensure client needs are communicated and fulfilled.
  </li>
  <li>
   Monitor client accounts and ensure high levels of satisfaction and retention.
  </li>
  <li>
   Prepare client reports, documentation, and performance summaries for management review.
  </li>
  <li>
   Continuously research market trends, competitors, and industry demands to identify new opportunities.
  </li>
 </ul>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in
   <strong>
    Software Engineering, Computer Science, IT, Business
   </strong>
   , or a related field.
  </li>
  <li>
   <strong>
    Minimum 1 year of experience
   </strong>
   in client acquisition, technical sales, or customer support.
  </li>
  <li>
   Strong understanding of
   <strong>
    technical products, software services, and digital solutions
   </strong>
   .
  </li>
  <li>
   Excellent communication, negotiation, and presentation skills.
  </li>
  <li>
   Ability to explain complex technical concepts in simple, client-friendly language.
  </li>
  <li>
   Target-driven mindset with the ability to work in a fast-paced, dynamic environment.
  </li>
  <li>
   Prior experience in
   <strong>
    selling or supporting digital products/software services
   </strong>
   is highly preferred.
  </li>
  <li>
   Ability to clearly mention and discuss past products/services handled during interviews.
  </li>
 </ul>
 <p>
 </p>
</div>


Client Acquisition & Support Specialist

Explore 2000+ Software support specialist in Lahore this December. Find roles across top companies and apply now to boost your career.

2000 software support specialist jobs IN Lahore

Product Support Technician

IT Software support

Software Support Consultant

Software Support Consultant

Software Support Officer-IT

IT Support Specialist

Client Acquisition & Support Specialist