operations manager

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operations manager - bess Jobs in Abu Dhabi

operations manager - bess

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spa manager

Spa Staff.com

Full-Time Spa Manager for a 5-Star Hotel Spa in UAE - United Arab Emirates Join Spa as a Full-Time Spa Manager at a luxury 5-star hotel spa in Abu Dhabi, UAE. Job Details: <ul> <li>Location: Abu Dhabi, AE</li> <li>Salary: AED 10,000/month + commission (discussed during interview)</li> <li>Experience: Minimum 3 years in spa management, preferably in international 5-star hotels</li> <li>Languages: English required; Russian preferred</li> <li>Start date: Immediately</li> <li>Employment type: Full-time</li> </ul> Responsibilities: <ul> <li>Manage daily operations of the spa and fitness center</li> <li>Ensure high standards of service and guest satisfaction</li> <li>Develop and implement marketing strategies</li> <li>Control budgets and monitor financial performance</li> <li>Recruit, train, and supervise staff</li> <li>Maintain knowledge of competitors and industry trends</li> </ul> Qualifications: <ul> <li>Over 2 years of relevant experience in spa management</li> <li>Knowledge of spa operations and products</li> <li>Ability to communicate effectively in English and Russian</li> <li>Ability to manage payroll and budgets</li> <li>Relocate or commute reliably to Abu Dhabi</li> </ul> Applicants must be permitted to work in the country. This job posting is current and active.

Full Time Spa Manager for a 5 Star Hotel Spa in UAE - United Arab Emirates .

HOUSE OF ALLURE

Keeping in view the ever-changing business scenario and your own career enhancement, multi-skill/multi-tasking is seen as imperative.To establish, coordinate and administer financial planning for the control and success of ongoing operations. Direct the operation of policies, procedures, plans and programmes governing all operational and financial matters of the facility.Main Duties:<ul><li>Financial Responsibilities</li><li>Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses.</li><li>Project and maintain acceptable payroll commitments.</li><li>Use financial plans for spotting trends, measuring productivity and monitoring progress.</li><li>Control ongoing service and product margin analysis to ensure profitability.</li><li>Implement opportunities for managing operational costs and boosting the bottom line.</li><li>Develop procedures for accurate inventory control and monitoring.</li><li>Implement full House of Allure product and service purchasing standards and ensure compliance.</li><li>Administer staff and client scheduling for maximum revenue generation and profitability.</li><li>Adhere to financial policies, bookkeeping, cash and payroll management.</li><li>Analyzes salon business performance and ensure achieving targeted revenue. Identify sales and services opportunities that will enhance the output and sales.</li><li>Marketing</li><li>Develop House of Allure&rsquo;s Marketing Strategy and ensure a consistent image is being portrayed.</li><li>Be proactive in developing publicity opportunities.</li><li>Develop and maintain gracious and efficient front desk procedures.</li><li>Maintain and update all necessary internal and external signage.</li><li>Create ongoing in-house promotions and activities to stimulate sales, staff and customers.</li><li>Guide business decisions by staying on top of Beauty Salon &amp; Spa industry trends.</li><li>Maintain a strong menu of services with both exceptional artistic and aesthetic value.</li><li>Consistently develop and grow retail sales through training, tools and monitoring.</li><li>Ensure the business is always staged for maximum buyer impact.</li><li>Building client data base.</li><li>Sending greetings to clients in the different occasions.</li><li>Developing a client&rsquo;s loyalty program.</li><li>Sending promotion to clients via emails, SMS, etc.</li><li>Conducting promotional campaigns through various media; e.g. social media &amp; specialized magazines. Implement an e-mail marketing campaign. Expected to attend demonstrations, fundraisers or other events to keep the business involved in the community.</li><li>Customer Service</li><li>Anticipate, identify and ensure customer needs are being met in the best possible way.</li><li>Monitor customer satisfaction with surveys, focus groups and comment cards.</li><li>Develop and deliver credible, competitive, value-plus service to the customer.</li><li>Guide staff to become caring, problem solvers, cooperative, accommodating and fair.</li><li>Exhibit a professional attitude, diplomacy and an Ability to handle difficult situations.</li><li>Uphold gracious front desk procedures in the booking and handling of customers.</li><li>Maintain fresh, effective programs to consistently retain and grow customer base.</li><li>Develop and maintain compensation guidelines for customer complaint handling.</li><li>Staffing &amp; Human Resources</li><li>Develop a Recruitment Kit for effective recruiting, screening, interviewing and hiring.</li><li>Develop Value Packed Proposals and maintain internal staff retention programs.</li><li>Implement orientation programs for new staff and ongoing skills training to ensure service standards are being upheld.</li><li>Develop and monitor Job Descriptions and Staff Goals Planning</li><li>Create and maintain Staff Contracts, ensuring accuracy and compliance.</li><li>Perform Staff Evaluation Reports with proposed action plans.</li><li>Distributing the work to the salon teams, siting the roasters and managing the staff attendance and leaves.</li><li>Demonstrate an exceptional level of professionalism for the staff to emulate.</li><li>Create a motivating environment of sincerity, warmth and fun for staff and guests.</li><li>Implement Negative Staff behavior and Dismissal guidelines with follow-through.</li><li>Operations</li><li>Maintain an up to date version of the House of Allure Procedure Manual and ensure compliance.</li><li>Develop and maintain House of Allure literature, documentation and process handling requirements.</li><li>Attend Management meetings and convey all relevant information throughout the business.</li><li>Hold regular staff meetings to keep staff up to date on all aspects of the operation.</li><li>Provide efficient training in all aspects of job task and coordinate staff workshop on new techniques and procedures.</li><li>Ensure equipment is maintained in good working order.</li><li>Maintain professional relationships with suppliers and providers.</li><li>Ensure stock and cash items are kept safely under lock and key.</li><li>Minimize or eliminate losses through negligence with monitoring programs.</li><li>Implement a clearly established opening and closing procedure.</li><li>Managing inventory effectively; follow purchasing, importing and distribution standards; ensure compliance.</li><li>Develop the retail sales and ensure sales growth by suggesting new items for clients.</li><li>Supervising the retail activities, suggesting new products, purchasing, importing and distributing to the local market.</li><li>Maintain thorough knowledge of competitors, including location, product offering, pricing and promotions, including sales techniques.</li><li>Responsible for overseeing health and safety compliance and licensing.</li></ul>Job Type: Full-timeJob Type: Full-timePay: From AED15,000.00 per month

SPA Operations Manager

IZIL Beauty

Job Title: Spa SupervisorDepartment: Spa &amp; Retail StoreReports To: Store &amp; Spa ManagerRole OverviewThe Spa Supervisor plays a crucial leadership role, ensuring the smooth daily operations of the spawhile delivering exceptional customer service. This position involves supervising spa therapists, front-of-house staff, spa receptionists, and attendants. The Spa Supervisor acts as the key link betweentherapists and the spa manager and is responsible for maintaining high standards of treatments,training staff, and optimizing spa profitability.Key ResponsibilitiesOperational Management Develop and enforce Spa Standard Operating Procedures (SOPs) to maintain high-qualityservice. Oversee spa treatments, ensuring they comply with company standards and legislation. Assist in payroll duties, attendance tracking, and scheduling staff shifts. Manage bookings, payments, and consultation processes to enhance the guest experience. Assist the Spa Manager in stock control, including weekly and monthly inventory checks. Monitor spa equipment and materials, ensuring proper use and maintenance. Handle store-related tasks as required, ensuring seamless coordination with inventory andproduct management.Guest Experience &amp; Customer Relations Ensure guests receive a high standard of service, addressing inquiries and concernsprofessionally. Handle customer feedback efficiently, escalating issues where necessary to improve productsand services. Train and mentor staff to provide an exceptional guest experience. Promote spa services and products to enhance sales and client engagement.Spa SupervisorStaff Training &amp; Development Plan, coordinate, and supervise training for all spa staff, ensuring they are proficient in varioustreatments. Provide product knowledge training and follow-up to ensure staff confidence in promotingspa products. Lead by example and foster a positive work environment for staff development. Establish and maintain effective employee relations to promote teamwork and efficiency.Health, Safety &amp; Compliance Ensure compliance with spa security, fire, health, and safety regulations. Monitor cleanliness and hygiene standards across all spa areas. Oversee the proper sanitization of equipment and treatment rooms.Qualifications &amp; ExperienceEducation &amp; Certifications Diploma or certification in massage therapy, body treatments, or beauty therapy from arecognized institute. CIDESCO/CIDTAC or equivalent qualification in spa supervision. A management course in team leadership and customer service is a plus.Skills &amp; Competencies Strong leadership and communication skills. Minimum of 3 years of supervisory experience in the spa industry. Hands-on experience in managing day-to-day spa operations. Knowledge of spa treatments, retail sales, and product promotions. Proficient in computer operations for booking systems and inventory management. Ability to work independently and as part of a team. Strong problem-solving and decision-making skills.Spa SupervisorPersonal Attributes Positive Attitude: Maintains an approachable and professional demeanor. Customer-Focused: Passion for providing a luxury guest experience. Adaptability: Flexible to handle different work situations and responsibilities. Professionalism: High grooming and presentation standards. Time Management: Ability to multitask and prioritize responsibilities effectively. Self-Motivated: Works proactively with minimal supervision.Why Join Us?As a Spa Supervisor, you will be a key contributor to the success of our spa, ensuring smoothoperations and an exceptional guest experience. This role offers opportunities for professional growthand leadership development in a dynamic spa environment.This job description outlines the key responsibilities and expectations for the Spa Supervisor role.Additional duties may be assigned based on business needs.Job Type: Full-timePay: AED7,500.00 per month

Spa Supervisor -Female

Magio Hair experience

Hiring: Salon Manager &ndash; Spa/Salon Industry<ul><li>7000-10000 salary</li><li>Salary</li><li>Bonus</li><li>30 days annual leave</li><li>10 public holidays</li><li>2 air tickets per contract</li><li>Allownaces</li><li>Visa &amp; Emirates ID</li><li>Medical insurance</li><li>6 days off per month</li></ul>MAGIO Hair Experience salons are seeking an experienced and driven Operational Manager to oversee our operations and ensure top-tier client experiences. If you have over 10 years of industry experience and a passion for leadership, we want to hear from you!Key Responsibilities:<ul><li>Oversee day-to-day operations, ensuring the salon/spa runs efficiently.</li><li>Lead, mentor, and manage staff, scheduling, and performance evaluations.</li><li>Ensure exceptional customer service standards and resolve any client issues.</li><li>Manage budgets, revenue targets, and financial performance.</li><li>Oversee inventory control and vendor relationships.</li><li>Ensure compliance with health, safety, and licensing requirements.</li><li>Collaborate on marketing initiatives to boost visibility and client acquisition.</li><li>Maintain service quality through regular audits and staff training.</li><li>Analyze KPIs to monitor performance and optimize operational processes.</li></ul>Requirements:<ul><li>Female candidates only.</li><li>5+ years of experience in spa or salon operations.</li><li>Valid UAE driving license.</li><li>Proficient in Microsoft Office Suite (MOS).</li></ul>Ideal Candidate Profile<ul><li>5+ years Experience in salon /hospitality Management</li><li>Excellent Leadership, Communication &amp; Client Relationship Skills</li><li>Strong Knowledge of hair services, Products, Treatments &amp; Premium salons.</li><li>Highly Organised, Detail Oriented and calm under pressure.</li><li>Professional Appearance aligned with luxury standards</li><li>Knowledge of Excel, PowerPoint, and POS</li></ul>Job Types: Full-time, Permanent, Contract Contract length: 24 monthsPay: AED10,000.00 per month

Salon Manager Female 5 Years Exp

Job Title: Spa TherapistDepartment: Spa &amp; SalonReports To: Store &amp; Spa ManagerRole OverviewThe Massage Therapist is responsible for providing professional and high-quality massage treatmentsto clients, helping them relieve pain, reduce stress, and enhance overall wellness. This role requiresstrong technical skills, excellent customer service, and adherence to hygiene and safety standards.Key ResponsibilitiesMassage &amp; Client Care Perform a range of massage treatments as outlined in the spa menu, ensuring a personalizedexperience for each guest. Consult with clients to assess their needs and recommend appropriate treatments. Ensure a relaxing and professional spa atmosphere, enhancing guest comfort and satisfaction. Accompany clients to and from treatment rooms, offering exceptional customer service.Spa Hygiene &amp; Facility Maintenance Maintain a clean, safe, and organized work environment. Set up spa and treatment stations before each session and maintain tidiness throughout theshift. Sterilize massage tools and equipment after each session in compliance with health and safetyregulations. Ensure that linens and towels are cleaned, changed, and stocked as needed.Professionalism &amp; Compliance Adhere to all applicable spa standards, policies, and procedures. Maintain accurate client records, including treatment details and preferences.Spa Therapist Stay updated on the latest massage techniques and industry trends through training andprofessional development. Uphold high standards of personal grooming and professional appearance.Qualifications &amp; ExperienceEducation &amp; Certifications Certification or diploma in massage therapy from a recognized institution. Knowledge of various massage techniques and their therapeutic benefits.Skills &amp; Competencies Minimum of 3-5 years of hands-on experience as a Massage Therapist. Strong interpersonal and communication skills. Ability to tailor treatments to individual client needs. Dexterity and physical stamina to perform massages for extended periods. Comfortable working with a diverse clientele.Technical Proficiency Basic computer skills for record-keeping and appointment scheduling.Why Join Us?At our Spa &amp; Salon, we prioritize guest satisfaction and wellness. As a Massage Therapist, you will havethe opportunity to work in a professional, serene environment with opportunities for skillenhancement and career growth. If you have a passion for massage therapy and client well-being, wewelcome you to be part of our dynamic team.This job description outlines the key responsibilities and requirements for the Massage Therapist role.Additional duties may be assigned based on business needs.Job Type: Full-timePay: AED5,500.00 per month

Spa Therapist - Female

Job Title: Hammam TherapistDepartment: Spa &amp; StoreReports To: Spa &amp; Store ManagerJob SummaryAs a Hammam Therapist at Izil, you will be responsible for delivering high-quality traditionalHammam treatments, including Turkish and Moroccan rituals. Your role involves creating arelaxing and rejuvenating experience for guests while maintaining professionalism, hygiene,and adherence to company standards. You will ensure treatments are customized based onclient needs, promote spa services, and contribute to overall customer satisfaction.Key ResponsibilitiesHammam &amp; Spa Treatments Perform authentic Hammam treatments using correct techniques and productapplication. Customize treatments based on guest needs, preferences, and company trainingguidelines. Maintain a deep understanding of all spa treatments and stay updated on availablepromotions. Ensure seamless client handovers by following prescribed service standards andtreatment protocols. Monitor guest satisfaction, address concerns promptly, and make necessary serviceadjustments. Assist in spa demonstrations and events as required.Spa Operations &amp; Compliance Follow daily appointment schedules and roster assignments as planned. Manage and maintain inventory levels of professional products and supplies. Adhere to all standard operating procedures and policies related to hygiene, safety,and service.Hammam Therapist Maintain cleanliness, organization, and high hygiene standards in all treatment roomsand spa areas. Ensure compliance with health, safety, and hygiene regulations while supervising thesafe use of spa equipment.Sales &amp; Customer Engagement Build strong connections with guests, recording preferences and relevant informationfor personalized service. Promote spa services and treatments, contributing to sales targets set by the SpaManager. Provide product recommendations to enhance guest experience and encourage retailpurchases. Maintain accurate sales records and report figures daily.Professionalism &amp; Team Collaboration Uphold a high standard of personal appearance and hygiene in line with companypolicies. Be punctual, well-prepared, and ready for appointments. Support reception duties when necessary, ensuring smooth front-desk operations. Work collaboratively with colleagues, demonstrating a courteous and professionalattitudeJob Type: Full-timePay: AED3,500.00 per monthApplication Question(s):<ul><li>Moroccan</li></ul>

Hammam Therapist - Female

Job Title: Retail Sales Team LeadDepartment: Spa &amp; StoreReports To: Spa &amp; Store ManagerJob Summary -The Retail Sales Team Lead plays a pivotal role in driving sales performance, overseeing daily store operations, and delivering an exceptional customer experience. This role requires strong leadership skills to mentor and guide the sales team, ensuring optimal execution of company goals while maintaining high service standards.Key ResponsibilitiesSales Leadership &amp; Customer EngagementLead the sales team to consistently achieve individual and store sales targets, maximizing every sales opportunity.Provide outstanding customer service that exceeds expectations, fostering loyalty and repeat business.Identify customer needs and offer informed recommendations on product benefits, features, pricing, and availability.Handle escalated customer inquiries, ensuring prompt and effective resolution.Train and mentor junior team members, offering support and guidance as needed.Store Operations &amp; Team SupportOversee daily store activities, ensuring smooth and efficient operations.Perform till duties, including transaction processing, refunds, and price adjustments.Maintain accurate records of customer orders, special requests, and repairs, ensuring timely fulfillment.Act as a keyholder, assisting with store security and operational needs when required.Step in for the Assistant Manager or Store Manager as needed, ensuring seamless leadership continuity.Maintain accurate stock records and monitor inventory levels, addressing discrepancies proactively.Compliance &amp; Risk ManagementAdhere to company policies regarding cash handling, stock security, and customer data management.Ensure compliance with safety and security procedures, promptly reporting potential hazards to the Store Manager.Capture and input customer data into the company database to drive loyalty and engagement.Continuous Improvement &amp; TrainingActively participate in training programs and store meetings to stay updated on industry trends and company objectives.Proactively identify areas for operational improvement and recommend strategic solutions.Retail Sales LeadImplement innovative customer service initiatives to enhance the shopping experience.Skills &amp; QualificationsProven ability to lead, train, and motivate a sales team to achieve targets.Exceptional multitasking skills, effectively managing competing priorities in a fast-paced environment.Strong analytical and problem-solving abilities, with a proactive approach to customer service and risk management.Excellent communication skills with a professional, customer-centric attitude.Highly adaptable, with a willingness to embrace change and drive innovation.Self-motivated, confident, and enthusiastic with a passion for delivering excellence.Why Join Us?As a Retail Sales Team Lead at IZIL, you will play a crucial role in shaping the store&rsquo;s success. This position offers the opportunity to develop leadership skills, contribute to a dynamic retail environment, and be part of a growing brand committed to excellence in customer service and sales performance.Job Type: Full-timePay: From AED6,000.00 per monthLanguage:<ul><li>Arabic (Preferred)</li></ul>

Retail Sales Lead - Female

Explore 586+ Spa manager in Abu Dhabi this January. Find roles across top companies and apply now to boost your career.