customer service representative Jobs in Egypt

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assistant guest relation manager Jobs in Egypt

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assistant reservation manager Jobs in Egypt

assistant reservation manager

spa receptionist

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
 
 
 Spa Receptionist
 
 
 Four Seasons Hotel Cairo at The First Residence
 
 
 Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Spa Receptionist who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
 
 
 
 About The Role
 
 
 
 Spa Receptionist who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
 
 
 What You Will Do
 
 
 Previous experience from hospitality or a similar luxury environment is a plus.
 
 
 <ul>
 <li>
 Attention to detail, ability to multitask, and prioritize.
 </li>
 <li>
 Excellent interpersonal skills and personal presentation.
 </li>
 <li>
 Outstanding command of communications skills and the English and Arabic languages are essential.
 </li>
 <li>
 Guest centricity and understanding the importance of guests&rsquo; preferences.
 </li>
 <li>
 Flexible schedule with the ability to work all types of shifts, weekends, and holidays.
 </li>
 <li>
 Working on computer skills and knowledge, including but not limited to Excel, Word, and the Internet.
 </li>
 <li>
 Must be keen on sales and dealing with guests.
 </li>
 <li>
 Must have a college diploma.
 </li>
 <li>
 Is very warm and welcoming when assisting guests; smiles and maintains eye contact.
 </li>
 <li>
 Reads the morning reports to ensure awareness of all staff on all arrivals, in-house and departure guests, with special attention to VIP return guests, profile guests, etc.
 </li>
 <li>
 Describes and sells Spa services and products according to the guest&rsquo;s preferences.
 </li>
 <li>
 Upsells treatments and services intuitively and sensitively according to guests&rsquo; needs and preferences.
 </li>
 <li>
 Focus on meeting/exceeding retail and spa treatment targets.
 </li>
 <li>
 Knows amenities, equipment, products, treatments, packages, special current promotions of spa and fitness, including benefits, indications &amp; contraindications.
 </li>
 <li>
 Ensures handover is completed in the guest journey as per outlined standard, follows up on treatment experience, expectations and satisfaction and acts on any discrepancies. Provides a service that is responsible, spontaneous, personal, and genuine.
 </li>
 <li>
 Actively offers operational, employee and customer (internal and external) related feedback to management.
 </li>
 <li>
 Reports maintenance deficiencies, member concerns, guest comments, glitches, etc. to spa manager and relevant departments.
 </li>
 <li>
 Understands all safety procedures specific to the usage of spa and fitness equipment and products.
 </li>
 <li>
 Organizes and schedules all guest bookings in an efficient manner.
 </li>
 <li>
 Operates the Spa software system, Book4Time, for spa reservations and other functions.
 </li>
 <li>
 Processes all charges, sets up, and handles gift certificates.
 </li>
 <li>
 Organizes the inventory of retail, assists with the reordering of products.
 </li>
 <li>
 Handles guest complaints and notifies spa management.
 </li>
 <li>
 Sets up and immaculately maintains Spa public areas; maintains stocks of operating and guest supplies in the work areas.
 </li>
 <li>
 Performs other tasks or projects as assigned by management.
 
 
 </li>
 </ul>
 What You Bring
 
 
 <ul>
 <li>
 Requires a working knowledge of division operations.
 </li>
 <li>
 Working knowledge is generally learned on the job.
 </li>
 <li>
 Requires ability to operate computer equipment and other [Department] systems.
 </li>
 <li>
 Requires reading, writing, and oral proficiency in the English language.
 </li>
 <li>
 More than 1 year of experience.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent training and development opportunities
 </li>
 <li>
 Complimentary dry cleaning for employee uniforms/ business attire.
 </li>
 <li>
 Complimentary employee meals
 </li>
 <li>
 Complimentary stays at Four Seasons properties (based on availability), with discounted meals.
 </li>
 <li>
 Dental and medical/disability/life insurance
 </li>
 <li>
 Retirement pension plan
 </li>
 <li>
 Employee service awards
 </li>
 <li>
 Annual employee party/social and sports events
 
 
 </li>
 </ul>
 Schedule &amp; Hours
 
 
 Full&ndash;time job with 44 working hours a week.
</div>

Spa Receptionist

Mövenpick

<div>Company Description 
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience. 
 
 
Job Description 
<ul><li>
Greet guests warmly and professionally upon arrival, answering any initial inquiries.</li><li>
Schedule and confirm appointments, ensuring accuracy and availability.</li><li>
Provide information about spa services, packages, and promotions.</li><li>
Handle guest requests and inquiries promptly and efficiently.</li><li>
Address any guest concerns or complaints with professionalism and empathy, seeking resolution.</li><li>
Build and maintain strong relationships with guests to foster loyalty.</li><li>
Manage the reception area, ensuring it is clean, organized, and well-stocked.</li><li>
Answer and direct phone calls professionally.</li><li>
Process payments and handle cash transactions accurately.</li><li>
Maintain accurate records of appointments, guest information, and daily transactions.</li><li>
Assist with inventory management of spa products and supplies.</li><li>
Prepare treatment rooms for each guest, ensuring they are clean, stocked, and welcoming.</li><li>
Assist therapists with guest check-in and check-out procedures as needed.</li><li>
Promote spa memberships, packages, and special offers.</li><li>
Provide information about spa events and promotions.</li><li>
Assist with the development of marketing materials as needed.</li></ul> 

Qualifications 
<ul><li>
High school diploma or equivalent.</li><li>
Prior experience in customer service, hospitality, or a related field preferred.</li><li>
Excellent communication and interpersonal skills.</li><li>
Strong organizational and time-management skills.</li><li>
Ability to work independently and as part of a team.</li><li>
Proficiency in Microsoft Office 1 Suite or similar software.</li></ul></div>

Marriott International

<div>Additional Information 
Job Number26027931 
Job CategorySpa 
LocationMarriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Spa Operations and Budgets
<ul><li>Assumes the responsibilities of the Spa Director in his/her absence.</li></ul>
<ul><li>Ensures all employees have the proper supplies, equipment and uniforms.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul>
<ul><li>Manages supplies and equipment inventories within budget.</li></ul>
<ul><li>Maintains cleanliness of spa and related areas and equipment.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.</li></ul> 
Ensuring and Delivering Exceptional Customer Service
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.</li></ul>
<ul><li>Strives to improve service performance.</li></ul> 
Conducting Human Resources Activities
<ul><li>Solicits employee feedback, utilizing an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Brings issues to the attention of the department manager and Human Resources as necessary.</li></ul>
<ul><li>Observes service behaviors of employees and providing feedback to individuals.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul>
<ul><li>Participates in an on-going employee recognition program.</li></ul>
<ul><li>Reviews comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Supervises on-going training initiatives and conducting training when appropriate.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
<ul><li>Assists the Spa Director in managing the day-to-day operations of the spa as necessary.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Spa & Recreation Manager

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
About the location:
Nile side Egyptian glamour, a sleek setting, our Hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning r hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 unit, a heated swimming pool, Spa and Fitness Center, and 11 food and beverage venues.
Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
About the role:
Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Front Desk Receptionist who shares our passion for excellence and is enthusiastic about creating the ultimate experience. 
<div><div>What you will do:
</div><div><ul><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
</li><li>Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, et c.
</li><li>Responds to all guest requests in an accurate and timely manner. Interaction s with guest will be in person and by phone;
</li><li>Resolves guest complaints , and find opportunities to recognize and personalize the service
</li><li>experience for all guests 
</li></ul></div><div>What you bring :
</div><div><ul><li>One + years e xperience working within a luxury hotel or similar environment is considered an asset
</li><li>Excellent interpersonal skills and communication skills
</li><li>Cross cultural sensitivity, and customer service orientation
</li><li>Guest centricity and understanding the importance of guest&rsquo;s preferences . 
</li></ul></div></div> 
What we offer: 
<div> 
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Employee Discount for stays at any Four Seasons worldwide
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals 
</li></ul></div>Schedule &amp; Hours:
Full&ndash;time job with 44 working hours a week.</div>

Front Desk Receptionist

Master international freight

We&rsquo;re Hiring &ndash; Receptionist / Front Desk OfficerAre you an organized, friendly, and professional communicator? Join our team as the first point of contact for our company!Location: Nasr City, CairoEmployment Type: Full-timeKey Responsibilities:<ul><li>Welcome and assist visitors, clients, and employees in a professional manner.</li></ul><ul><li>Answer and direct phone calls and emails.</li></ul><ul><li>Manage front desk operations, including scheduling and handling inquiries.</li></ul><ul><li>Handle courier services (receiving, logging, and dispatching packages/documents).</li></ul><ul><li>Maintain visitor logs and ensure office security protocols are followed.</li></ul><ul><li>Assist with basic administrative tasks (filing, data entry, handling mail).</li></ul><ul><li>Coordinate with internal departments for smooth daily operations.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or diploma preferred.</li></ul><ul><li>Previous experience as a receptionist, front desk, or in customer service is a plus.</li></ul><ul><li>Excellent communication and interpersonal skills.</li></ul><ul><li>Proficient in MS Office (Word, Excel, Outlook).</li></ul><ul><li>Presentable, professional, and detail-oriented.</li></ul><ul><li>Ability to multitask and work under pressure.</li></ul>What We Offer:<ul><li>Competitive salary and benefits.</li></ul><ul><li>Positive and supportive work environment.</li></ul><ul><li>Opportunities for growth and career development.</li></ul>How to Apply: Send your CV to (omar.sherif@masterfreight.org) with the subject line &ldquo;Receptionist / Front Desk Application&rdquo;.Job Type: Full-timePay: E&pound;5,000.00 - E&pound;6,000.00 per monthWork Location: Remote

Frontdesk

Confidential Careers

<div>
 
 
 Customer Service Receptionist
 
 
 
 Are you friendly and enjoy dealing with people?
 
 
 We are looking for a junior Customer Service Receptionist to join our team in
 
 Giza, Egypt
 
 . You will be the first person customers see, and you will help create a positive first impression.
 
 
 Responsibilities:
 
 <ul>
 <li>
 Welcome customers and visitors in a polite and friendly manner.
 </li>
 <li>
 Answer phone calls and respond to customer inquiries.
 </li>
 <li>
 Direct customers to the correct department.
 </li>
 <li>
 Keep the reception area clean and organized.
 </li>
 <li>
 Provide basic administrative support when needed.
 </li>
 </ul>
 
 Requirements:
 
 <ul>
 <li>
 
 No previous experience required (great opportunity for beginners).
 
 </li>
 <li>
 Good communication skills in Arabic.
 </li>
 <li>
 Presentable appearance and positive attitude.
 </li>
 <li>
 Ability to handle multiple tasks and work under pressure.
 </li>
 <li>
 Punctual and reliable.
 </li>
 </ul>
 
 Job Details:
 
 <ul>
 <li>
 
 Job Title:
 
 Customer Service Receptionist
 </li>
 <li>
 
 Level:
 
 Junior
 </li>
 <li>
 
 Location:
 
 Giza, Egypt
 </li>
 <li>
 
 Job Type:
 
 Full-time
 </li>
 <li>
 
 Contract Duration:
 
 2 years (renewable)
 </li>
 <li>
 
 Salary:
 
 3,000 &ndash; 4,500 EGP per month
 </li>
 </ul>
 
 Benefits:
 
 <ul>
 <li>
 Supportive work environment
 </li>
 <li>
 On-the-job training
 </li>
 <li>
 Opportunity to grow in customer service
 </li>
 </ul>
 
 If you are interested, we look forward to receiving your application! ✨
 
</div>

Customer Service Receptionist

Royal Signs & Awnings

Job Title: Remote Receptionist &ndash; American Accent Required - American Shift (-6 CST)Job Description: We are seeking a professional work-from-home Receptionist to join our team. The ideal candidate must have a clear American accent and excellent communication skills. This role involves handling calls, scheduling, and providing top-notch support to our clients during American business hours.Requirements:<ul><li>Must speak with a native or near-native American accent.</li><li>Previous experience in receptionist, customer service, or similar roles preferred.</li><li>Reliable internet connection with minimum 50 Mbps speed.</li><li>Quiet home environment suitable for calls.</li><li>Professional, courteous, and detail-oriented.</li></ul>Application Process: To apply, please send a 2-minute voice recording introducing yourself and describing your relevant work experience to our WhatsApp number: +1 726-208-1666.Only candidates who meet the accent and internet requirements and submit the voice recording will be considered.Work Type: Remote / Work-from-HomePay: E&pound;11,000.00 - E&pound;21,000.00 per monthLanguage:<ul><li>Fluent American English (Required)</li></ul>Work Location: Remote

Call receptionist (American accent required)

Explore 23+ Spa receptionist in Egypt this March. Find roles across top companies and apply now to boost your career.

23 spa receptionist jobs In Egypt

Spa Receptionist

Spa Receptionist

Spa & Recreation Manager

Front Desk Receptionist

Frontdesk

Customer Service Receptionist

Call receptionist (American accent required)