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supervisor reservations

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26026123
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 Sheraton Cairo Hotel &amp; Casino, Galae Square, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
 
 
 Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 2 years of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Supervisor-Reservations

<div>Additional Information 
Job Number26026123 
Job CategoryReservations 
LocationSheraton Cairo Hotel &amp; Casino, Galae Square, Cairo, Egypt, Egypt 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. 
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Mövenpick

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We are seeking a detail-oriented and customer-focused Reservation Supervisor to join our hospitality team in ElGouna - Hurghada, Egypt. In this supervisory role, you will oversee reservation operations, lead a team of reservation agents, and ensure exceptional service delivery to our guests. You will be responsible for managing daily reservations, maintaining operational efficiency, and fostering a supportive work environment that prioritizes customer satisfaction and organizational excellence.<ul><li>
Supervise and manage the daily activities of the reservation team, ensuring adherence to company policies and service standards</li><li>
Monitor reservation systems and processes to optimize efficiency and accuracy in booking management</li><li>
Handle complex customer inquiries and resolve reservation-related issues with professionalism and empathy</li><li>
Train, mentor, and provide performance feedback to reservation staff to support their professional development</li><li>
Analyze reservation data and trends to identify opportunities for process improvement and cost optimization</li><li>
Maintain accurate records and documentation of all reservations and customer interactions</li><li>
Coordinate with other departments including front desk, housekeeping, and management to ensure seamless guest experiences</li><li>
Ensure compliance with company procedures and hospitality industry standards</li><li>
Manage peak periods and staffing schedules to maintain service quality during high-demand seasons</li><li>
Generate reports on reservation metrics, team performance, and operational KPIs for management review</li></ul> 

Qualifications 
<ul><li>
Minimum 2-3 years of experience in a reservation or hospitality environment</li><li>
Proven supervisory or team leadership experience</li><li>
Proficiency with reservation management systems and hotel property management software</li><li>
Strong communication and interpersonal skills with the ability to lead and motivate a team</li><li>
Excellent customer service orientation and problem-solving abilities</li><li>
Exceptional organizational and time management skills</li><li>
Attention to detail and accuracy in data entry and record-keeping</li><li>
Ability to multitask and work effectively in a fast-paced environment</li><li>
High school diploma or equivalent; hospitality certification or training preferred</li><li>
Fluency in English; additional language skills (Arabic preferred) are advantageous</li><li>
Knowledge of the Hurghada tourism market and hospitality industry standards is a plus</li></ul> 

Additional Information 
Arabic &amp; English language is a must</div>

Reservation Super Visor

Accor

<div>Company Description 
With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.
A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.
Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh 
Job Description<ul><li> 
Carry out the entry and exit procedures for guests and address any problems they may have during their stay.</li><li>Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.</li><li>Carry out the check-in and check-out procedures.</li><li>Monitor the VIP, COMP and HOUSE-USE during all stages.</li><li>Carry out the foreign currency exchange transactions.</li><li>Take over the cash register at the beginning of the shift in full from the previous shift and hand it over once the shift is completed.</li><li>Enter the cash revenues of the departments into the cash register</li><li>Handle guest complaints and ensure that the necessary action is taken (room change, breakdown reports, cleaning complaints etc.).</li><li>Continuously monitor the hotel&rsquo;s occupancy and reservations and forward any unguaranteed optional reservations that are overdue to the Reservations Supervisor or Reservations Officer.</li><li>Issue a reminder to rooms that need to check-out and, if an extension is requested, carry out the necessary procedures and inform the Housekeeping Department.</li><li>Handle all breakdowns, complaints etc. at the lobby and ensure that the problem is solved.</li><li>Take note of guests&rsquo; wakeup call requests.</li><li>Forward guest requests to the Guests Relations Department.</li><li>Read the log book and identify the jobs that need to be followed-up.</li><li>Gather information about all of the events at the hotel.</li><li>Has knowledge of the night audit procedures.</li><li>Always greet and bid farewell to guests in a friendly manner.</li><li>Exchange reports with other departments in full.</li><li>Ensure that all official documents are completed in full and in an orderly manner.</li><li>Provide full and accurate information to his/her managers.</li><li>Take part in the Front Office Department&rsquo;s internal communication meetings and trainings.</li><li>Monitor the daily occupancy rates and forecasts in order to contribute to maximising the occupancy rate at the facility.</li><li>Knows whom to contact in case of an emergency such as hospitals, taxis, police etc.</li><li>Pay maximum attention to representation. Is always careful as his/her attire, conduct and speech represent the facility.</li><li>Take part in the Emergency Response Teams.</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li><li>Carry out all responsibilities related to the quality management and food safety systems implemented at the facilities</li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul> 
Qualifications 
Education: At least a high school or vocational diploma.<ul><li>Experience: At least 2 years of related work experience in the industry.</li></ul>
* Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees. * Courses and Training: Theoretical and practical background.<ul><li>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Skills: Expected to have technical knowledge and work experience related to the methods, techniques, and work processes in the related field. Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature</li></ul></div>

Receptionist

Hilton

<div>Reservations Agent - Waldorf Astoria Heliopolis
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Advanced proficiency in English</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment 
</li></ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent - Waldorf Astoria Heliopolis

Konecta

<div>
 
 Customer Service Agent &ndash; Reservations | Hertz
 
 
 
 
 
 Are you passionate about sales and delivering exceptional customer experiences? Join
 
 Hertz
 
 as a
 
 Contact Centre Agent &ndash; Reservations
 
 and play a key role in converting customer enquiries into successful reservations while exceeding service expectations.
 
 
 
 
 
 Job Purpose
 
 
 As a Contact Centre Agent &ndash; Reservations, your primary mission is to handle all incoming customer calls in line with Hertz quality standards, procedures, and guidelines. You will build strong customer relationships, promote Hertz products and loyalty programs, and convert calls into confirmed reservations while ensuring outstanding customer satisfaction.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Receive and manage incoming calls, maximizing conversion into sales.
 </li>
 <li>
 Promote and sell Hertz products and services, including loyalty programs.
 </li>
 <li>
 Achieve sales, call-handling, and quality performance targets.
 </li>
 <li>
 Participate actively in team briefs and one-on-one meetings to support team goals.
 </li>
 <li>
 Share customer feedback with Team Leaders to support continuous improvement.
 </li>
 <li>
 Track reservation requests and provide timely follow-ups.
 </li>
 <li>
 Support other markets by handling cross-market calls when required.
 </li>
 <li>
 Handle customer complaints professionally to maintain a positive brand image.
 </li>
 <li>
 Support onboarding by tutoring and assisting new reservation sales agents.
 </li>
 <li>
 Perform additional tasks assigned by the Team Leader.
 </li>
 </ul>
 
 
 
 
 Professional Experience
 
 <ul>
 <li>
 Previous experience in sales, customer service, or a contact center environment is required.
 </li>
 </ul>
 
 
 
 
 Knowledge &amp; Qualifications
 
 <ul>
 <li>
 Proficient in Microsoft Office (Word &amp; Excel) and comfortable using intranet systems.
 </li>
 <li>
 Excellent keyboard skills (minimum 25 WPM).
 </li>
 <li>
 Fluency in English and/or relevant market language.
 </li>
 <li>
 Leaving Certificate or equivalent educational qualification.
 </li>
 </ul>
 
 
 
 
 Skills &amp; Competencies
 
 
 
 Core Skills:
 
 
 <ul>
 <li>
 Strong sales and persuasive communication skills.
 </li>
 <li>
 Highly customer-focused with strong adherence to processes and guidelines.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Strong problem-solving and prioritization abilities.
 </li>
 <li>
 Ability to thrive in a fast-paced environment.
 </li>
 <li>
 Team player with strong relationship-building skills.
 </li>
 </ul>
 
 
 Core Competencies:
 
 
 <ul>
 <li>
 Relationship Management &amp; Teamwork
 </li>
 <li>
 Effective Communication
 </li>
 <li>
 Business &amp; Customer Orientation
 </li>
 <li>
 Analysis &amp; Decision Making
 </li>
 <li>
 Organization &amp; Resource Management
 </li>
 </ul>
 
 
 Personality Traits:
 
 
 <ul>
 <li>
 Drive &amp; Initiative
 </li>
 <li>
 Professionalism &amp; Resilience
 </li>
 <li>
 Adaptability &amp; Flexibility
 </li>
 </ul>
 
 
</div>

Customer Service (English speaker)

Nawy

<div>
 Manage and coordinate all reservations across the apart-hotel portfolio, ensuring accurate inventory control, optimal allocation of bookings, and timely, professional communication with guests and sales channels across Cairo and North Coast properties.
 
 
 Key Responsibilities
 
 
 Manage all booking inquiries received via direct channels, OTAs, corporate partners, and sales leads
 
 
 Allocate reservations to the appropriate building and apartment type based on availability, guest requirements, and operational considerations
 
 
 Maintain real-time inventory and availability across all properties in Cairo and the North Coast
 
 
 Pre-approve bookings in line with occupancy rules, pricing strategy, and house policies
 
 
 Coordinate closely with building supervisors and front office teams regarding arrivals, special requests, and overbooking prevention
 
 
 Update and manage rates, restrictions, and availability in the PMS and booking channels (as authorized)
 
 
 Apply rates, promotions, and length-of-stay rules accurately
 
 
 Respond to guest inquiries prior to arrival, including questions related to apartment types, amenities, policies, and location
 
 
 Ensure pre-arrival requirements are completed (payment, IDs,..)
 
 
 Share access details and QR codes with guest (Sahel)
 
 
 Confirm apartment readiness with GOS before releasing check-in instructions
 
 
 Ensure compliance with occupancy limits, visitor policies, and legal requirements when confirming reservations
 
 
 Prepare and share daily and weekly reservation and occupancy reports with Operations and Management
 
 
 Flag potential issues related to overbooking, maintenance blocks, or special events impacting availability
 
 
 Ensure compliance with cancellation and payment policies
 
 
 Maintain accurate reservation and guest records
 
 
 Daily Checklist
 
 
 Review inventory and availability for all Cairo and North Coast properties
 
 
 Monitor new bookings, cancellations, and modifications
 
 
 Respond to all booking inquiries within SLA
 
 
 Allocate and confirm reservations accurately in the PMS
 
 
 Confirm readiness with Operations/ GOS before sending check in instructions
 
 
 Coordinate with operations on blocked units or out-of-order apartments
 
 
 Update booking notes with guest preferences or special requests
 
 
 Weekly Checklist
 
 
 Review forward occupancy, pickup and demand trends
 
 
 Align with operations on upcoming high-occupancy periods
 
 
 Verify rate plans and restrictions across channels
 
 
 Prepare weekly reservations, occupancy and revenue reports
</div>

Sales Executive

Explore 96+ Supervisor reservations in Egypt this March. Find roles across top companies and apply now to boost your career.

96 supervisor reservations jobs In Egypt

Supervisor-Reservations

Supervisor-Reservations

Reservation Super Visor

Receptionist

Reservations Agent - Waldorf Astoria Heliopolis

Customer Service (English speaker)

Sales Executive